cmmi: process and product quality assurance lieven lemiengre thomas spranghers
TRANSCRIPT
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CMMI:PROCESS AND PRODUCT QUALITY ASSURANCELieven LemiengreThomas Spranghers
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PPQA is evaluating performed processes and associated work products in order to provide feedback to staff and management. The issue of objectivity is critical.
Purpose
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SG 1: Objectively Evaluate Processes and Work Products
SG 2: Provide Objective Insight
Specific Goals
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SP 1.1: Objectively Evaluate Processes
SP 1.2: Objectively Evaluate Work Products and Services
Objectively Evaluate Processes and Work Products
SG 1
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SP 1.1: Objectively Evaluate Processes
All projects have obligatory review meetings with Professor Gielen and the involved assistants. During this meetings the War Room Lists are evaluated. ↔ overlap with Verification Process Area
Most projects apply agile practices. These practices are evaluated for each iteration.
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SP 1.2: Objectively Evaluate Work Products and Services
See SP1.1 Products and services are evaluated
simultaneously with the processes.
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SP 2.1: Communicate and Ensure Resolution of Noncompliance Issues
SP 2.2: Establish Records
Provide Objective InsightSG 2
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SP 2.1: Communicate and Ensure Resolution of Noncompliance Issues
During follow-up meetings issues about the previous meetings are re-evaluated and discussed.
Communication is conducted by email.
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SP 2.2: Establish Records
Most projects have reports of their meetings. Sometimes the reports lack detail.
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GG 2: Achieve Specific Goals
GG 3: Institutionalize a Managed Process
Generic Goals
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GP 2.1: Establish an Organizational Policy
GP 2.2: Plan the Process
GP 2.3: Provide Resources
GP 2.4: Assign Responsibility
GP 2.5: Train People
GP 2.6: Manage Configurations
GP 2.7: Identify and Involve Relevant Stakeholders
GP 2.8: Monitor and Control the Process
GP 2.9: Objectively Evaluate Adherence
GP 2.10: Review Status with Higher Level Management
Achieve Specific GoalsGG 2
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GP 2.1: Establish an Organizational Policy
None of the projects have an explicitly defined policy.
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GP 2.2: Plan the Process
PPQA is scheduled during the review meetings.
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GP 2.3: Provide Resources
We haven't seen any evidence that groups dedicate resources to PPQA.
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GP 2.4: Assign Responsibility
Most projects have a Quality Manager but his responsibilities aren't well defined.
↔ overlap with the Verification Process Area Some projects also have a Process Manager to
ensure the adherence to predefined process standards.
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GP 2.5: Train People
All projects’ team members are self-learning to acquire the necessary knowledge.
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GP 2.6: Manage Configurations
No appropriate levels of control are defined.
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GP 2.7: Identify and Involve Relevant Stakeholders
No relevant stakeholders are involved.
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GP 2.8: Monitor and Control the Process
All processes are monitored and controlled by all team members. Corrective actions are taken when necessary.
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GP 2.9: Objectively Evaluate Adherence
Professor Gielen and the involved assistants evaluate the adherence to these process standards during biweekly meetings.
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GP 2.10: Review Status with Higher Level Management
All activities are reviewed during the meetings and coaching sessions.
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GP 3.1: Establish a Defined Process
GP 3.2: Collect Improvement Information
Institutionalize a Managed ProcessGG 3
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GP 3.1: Establish a Defined Process
None of the projects have a well-defined description for the PPQA process.
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GP 3.2: Collect Improvement Information
Most projects use measurement results to improve their products. It is however unclear how this could related to PPQA, hence no projects devote any time to the PPQA process.
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When working agile, problems are quickly discussed (between iterations).So processes are quicker adapted and anomalies are quicker determined.However there is a lack of reporting the PPQA process.
Findings
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CMMI v1.2 Browser (http://www.cmmi.de/cmmi_v1.2/) Hadra Portal (http://hadra.stoneship.org/trac/hadra) Mashedup Portal (https://157.193.215.149/trac) WAFL Portal (http://bellerophon159.test.atlantis.ugent.be/) TultiMouch Portal (http://bellerophon162.test.atlantis.ugent.be/trac/main/)
References