CMA CGM Import Welcome Kit

2

CMA CGM: Shipping The Future

Thank you for choosing CMA CGM – your partner for

comprehensive shipping and e-commerce solutions.

We have been opening new routes, and enabling

business across oceans and borders for 40 years. Our ability to

anticipate needs and imagine new solutions is proven every day.

Now we have a new ambition, we are shipping the future.

This FAQ provides you with key information and know-how on

our shipping services and solutions. It can get you up and

running in no time to be able to use our service every day!

In the following slides, you will find information about :

Import Journey and Process

Online Seaway BL process to avoid physical document submission

Customer pain areas and solution

Know about entire Import cycle and various process to follow in Imports for smooth cargo

clearance

Know about Delivery Order process for seaway BL which can be completed without having to

visit our office.

Know about frequently asked questions and ways to complete Import process.

Agenda

Important Contact PointsOverview of our customer service team and contact details

The CMA CGM Import Journey

Welcome to Schedules

HBL Submission

Empty Container return

Online Payments

E-DO Extension

CFS /DPD Informationintimation

IGM filingE-Invoicing

E- Delivery Order

Schedules

There’s no business like e-business !

E-solutions

e- DO and online document

submission

e- DO for seaway BL

eInvoicing / ePayments

If your BL type is Seaway BL, then you can send Delivery order

request from anywhere and get e-DO within few hours. There is no

need to travel all the way to our counter location and wait in line for

document submission. Customers can save their valuable time and

resources by using this feature. Just make sure that you select

correct BL type while sending D/O request.

We are accepting document submission only for seaway BL and

Telex release. For OBLs we do not accept docs via ODeX.

Need Invoice for local charges/ D&D charges ? You can just send a

Invoice request with correct validity dates and we will share you

Invoice within few hours. No need of to and fro email communication

to get your Invoice.

Use CMA CGM E-Payments for the ultimate ExPAYrience.

Easy, quick and secure.Clic

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Frequently asked questions

Visit CMA CGM India Website to find answers to all FAQs

Click here

• How do I get my refund ??

• What are the document for getting import delivery order??

• Can I get E-DO for DPD prior Vessel arrival ??

• How do I get Loaded delivery baond ?

• How will I get IGM , Item no details ??

• How do I submit House B/L for IGM filing ??

• How do I nominate CFS for import Containers ??

• How do I request for Local / Freight Invoice ??

• Is there Special documentation procedure during

lockdown ??

• Can I submit documents Online ?

• How to get Invoice ??

• How do I pay Online Payment ??

• How do I get Ext-DO

• What is CMA timings ??

• Where do I submit OBLs ??

• Do I have to approach Customs for OTDI and DPD-

CFS registration??

Need your assistance to improve our services

▪ Submission of D/O request for Seaway BL on ODeX – By correctly

selecting Seaway BL tick mark

▪ Submission of D/O Extension request on ODeX – By correctly

selecting validity against each container

▪ Submission of OBLs at our counter– During 9 am to 4 pm on Monday

to Friday

▪ Avoid submission of Incomplete documents.

▪ Subscribe to our local news to know the latest updates

▪ Invoice request – Send requests within working Hours only (9.00 am to

5.00 pm)

▪ Payment – Update RTGS/ NEFT confirmation on CMA CGM web portal

▪ Avoid sending E-Mails for Invoice and D/O request

▪ For Frequently asked questions visit our website :

https://www.cma-cgm.com/static/IN/Attachments/Imports%20FAQs.pdf

Requests accepted by CMA CGM on ODeX

CMA CGM has partnered with online platform ODeX for import related processes.

We request all customers to use ODeX for all below processes, which will enable us to better serve all

your requests.

Invoice requests E- HBL submission

Online payments

Via ODEX

Delivery Order requests D/O Extension requests

TAT 3 working hrs. if no dispute

TAT 4 working hrs. provided all documents

and payment are in place

TAT 3 working hrs. if no dispute

How to reach us

Click on the icon for

Customer Service Contact

Matrix

Click on the icon for

Offices and contacts

CMA CGM Group : Caring Beyond Shipping