cm window haryana · c.m. greivance cell 6 cases received at cm sectt. total receipt overdue in 10...
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ONLINE GRIEVANCESREDRESSAL SYSTEM
CM WINDOW
HARYANA
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C.M. Greivance Cell 2
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C.M. Greivance Cell 3
Sr. Name of Department Report received Report is up to the Mark
1. Chief Secretary Office
2. Agriculture Yes Yes
3. Animal Husbandry and Dairying
4. Archaeology & Museums
5. Cooperation Yes Yes
6. Development & Panchayats
7. Electronics & information Tech. Yes Only FC Level,
8. Environment
9. Excise & Taxation Yes No
10. Finance and Planning Yes Incomplete – ESA, Treasury
11. Fisheries
12. Food & Supplies Yes Yes
13. Forests and wild life Yes Yes
14. Health Yes NHM
Administrative Secretaries Hierarchy Regarding as on 3.572015
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C.M. Greivance Cell 4
15. Higher Education Yes Yes
16. Home Yes Civil Defence
17. Housing
18. Industrial Training Yes Yes
19. Industries & Commerce Yes Khadi Board,
20. Information Public Relations
21. Irrigation Yes Yes
22. Labour and Employment Yes No Subjects
23. Medical Education and Research
24. Mines and Geology Yes No Incomplete
25. Power Yes CEI, HVPNL
26. Printing and Stationary
27. Public Health Engineering
28. PWD B and R Yes Yes
29. Renewable Energy
30 Revenue and Disaster Management
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C.M. Greivance Cell 5
31. School Education Yes Yes
32. Science and Technology
33. Social Justice and Empowerment Yes Yes
34. Sports and Youth Affairs
35. Technical Education Yes Yes NO User ids for some
36. Administrative Reforms
37. Tourism
38. Town and Country Planning and
HUDA
Yes Yes Directorate, HUDA
39. Transport and Civil Aviation Yes Yes
40. Urban Local Body
41. Welfare of SC and BC Yes Yes
42. Woman and Child Development Yes No Incomplete
43. Law and Legislative Yes Yes
44. Election
45. Director General of Police Yes No
46. State Election Commission
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C.M. Greivance Cell 6
Cases Received At CM Sectt.
Total Receipt
Overdue In 10 Days
Pending for
Marking
In-Action Disposed ATR Sent Clarification
Chief Secretary Office 189 78 7 21 94 28 46 7
Administrative Secretary Agriculture
590 78 33 58 161 105 266 14
Administrative Secretary Animal Husbandry and Dairying
197 3 4 0 51 29 117 4
Administrative Secretary Archaeology and Museum
8 3 0 4 1 0 3 0
Administrative Secretary Cooperation
565 13 25 2 147 106 310 11
Administrative Secretary Development and Panchayats
7527 1030 212 12 2368 759 4388 136
Administrative Secretary Electronics and IT
8 0 0 3 0 1 4 0
Administrative Secretary Environment
89 11 1 0 31 7 51 0
Administrative Secretary Excise and Taxation
357 148 15 88 161 19 89 2
Administrative Secretary Finance and Planning
102 2 0 1 30 24 47 0
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C.M. Greivance Cell 7
Cases Received At CM Sectt. Total Receipt Overdue In 10 Days Pending Marking
In-Action Disposed ATR Sent Clarificati
on
Administrative Secretary Irrigation
1183 109 75 5 387 205 586 48
Administrative Secretary Labour and Employment
468 6 2 4 76 81 307 2
Administrative Secretary Medical Education & Research
155 3 5 23 16 5 111 2
Administrative Secretary Mines and Geology
91 54 5 21 60 6 4 2
Administrative Secretary Power Department
3533 426 160 5 1152 797 1579 37
Administrative Secretary Printing and stationary
11 3 1 0 5 3 3 0
Administrative Secretary Public Health Engineering
1687 450 60 24 769 278 616 14
Administrative Secretary PWD B and R and Architecture
656 21 20 1 126 163 366 12
Administrative Secretary Renewable Energy Sources
9 6 1 9 0 0 0 0
Administrative Secretary Revenue & DIsaster Management
3465 787 171 3 1701 448 1313 46
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C.M. Greivance Cell 8
Cases Received At CM Sectt.
Total Receipt
Overdue In 10 Days
Pending for
Marking
In-Action Disposed ATR Sent Clarification
Administrative Secretary School Education
3568 997 102 33 1576 600 1359 47
Administrative Secretary Science and Technology
3 0 0 2 0 0 1 0
Administrative Secretary Social Justice and Empowerments
1350 64 29 36 287 287 740 41
Administrative Secretary Sports and Youth Affairs
129 0 0 1 4 27 97 0
Administrative Secretary Technical Education
239 0 5 3 32 143 61 1
Administrative Secretary to Govt of Haryana and Admn reforms
5 5 0 5 0 0 0 0
Administrative Secretary Tourism
40 1 0 0 5 12 23 0
Administrative Secretary Town and Country planning HUDA and Urban estate
2073 387 53 16 729 369 959 91
Administrative Secretary Transport and Civil aviation
902 21 124 0 268 192 442 110
Administrative Secretary Urban local Bodies
2517 505 89 1 973 290 1253 33
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C.M. Greivance Cell 9
Cases Received At CM Sectt.
Total Receipt
Overdue In 10 Days
Pending for
Marking
In-Action Disposed ATR Sent Clarification
Administrative Secretary Welfare of Scheduled Castes and Backward Classes
118 13 1 0 32 25 61 2
Administrative Secretary Women and Child Welfare
361 31 10 3 103 29 226 7
Admin Sec Law and legislative department
1 0 0 0 0 1 0 0
Chief Electoral officer and Commissioner and Administrative Sec. Elections
86 2 0 0 3 13 70 0
Director Census Operations 1 0 0 1 0 0 0 0
Director General of Police 14000 127 117 59 2075 3116 8750 72
Haryana public service commission
16 0 2 5 0 4 7 0
Haryana Staff Selection Commission
77 3 1 0 7 14 56 1
Legal Serv. and Advi. Comm. 2 1 0 2 0 0 0 0
Secretary Rajya Sainik Board 7 3 0 1 2 1 3 0
State Election Commission Haryana
11 4 0 7 4 0 0 0
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C.M. Greivance Cell 10
Cases Received At CM Sectt.
Total Receipt
Overdue In 10 Days
Pending for
Marking
In-Action Disposed ATR Sent Clarification
Administrative Secretary School Education
3568 997 102 33 1576 600 1359 47
Administrative Secretary Science and Technology
3 0 0 2 0 0 1 0
Administrative Secretary Social Justice and Empowerments
1350 64 29 36 287 287 740 41
Administrative Secretary Sports and Youth Affairs
129 0 0 1 4 27 97 0
Administrative Secretary Technical Education
239 0 5 3 32 143 61 1
Administrative Secretary to Govt of Haryana and Admn reforms
5 5 0 5 0 0 0 0
Administrative Secretary Tourism
40 1 0 0 5 12 23 0
Administrative Secretary Town and Country planning HUDA and Urban estate
2073 387 53 16 729 369 959 91
Administrative Secretary Transport and Civil aviation
902 21 124 0 268 192 442 110
Administrative Secretary Urban local Bodies
2517 505 89 1 973 290 1253 33
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Brief
On the qualitative defects in the ATRs beingreceived from different departments.
Now that majority of the ATRs are being receivedwithin the stipulated time frame, anotherproblem regarding qualitative aspect of theaction taken is a cause of concerned. By seeingthe various reports being submitted the defectsin the ATR received can be categorized (eventhough not exhaustively) into nine categoriesbriefed.
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CATEGORIES OF DEFECTS IN ATR’S RECEIVED
• Disposal on Interim reply. • Incomplete and vague replies.• Disposed off citing non availability of record or persons
or officers or complainant or the delinquent.• Non joining of the complainant• No action even then disposed off.• Wrong attachments / incorrect details or attachments /
Absence of attachments mentioned to or referred to in the reply.
• Delinquent found guilty yet no action.• Overdue without any reason.• Enquiry marked to the same official against whom the
complaint was made.
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Disposal on Interim reply
• A large number of interim reports are beingreceived sometimes only seeking more time.But thereafter no further action is taken onsuch grievances and the grievance is locallydisposed off.
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C.M. Greivance Cell 14
KURUKSHETRA02649/2015
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C.M. Greivance Cell 16
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Incomplete and vague replies
• Reports submitted fail to communicateanything about the action taken.
• Incomplete reports are being sent & thegrievance is shown as disposed off locally.
• ALL SUCH GRIEVANCES ARE BEING SENT BACK byus and are causing unnecessary delay in finaldisposal of the grievance.
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C.M. Greivance Cell 20
00594/02014Bhiwani
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00598/2015Kurukshetra
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C.M. Greivance Cell 23
02448/2015Fatehabad
Corruption matter.
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Disposed off citing non availability of record or persons or officers or applicant or the delinquent
• ATR - That the official against whom thegrievance was filed could not be found?
• Applicant not contacted.
• It is been reported that the official who wassupposed to dispose off the grievance is eitherbusy or not available. All such areas are beingsent back.
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2880/2015Mahindergarh
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10172/2015Gurgaon
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10434/2015Sirsa
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Non joining of the applicant
• Any ATR wherein the applicant has not even beingcontacted.
• The standing instructions are to contact theapplicant even in those cases where the redressalof the grievance is not possible or is not feasible
• This has caused multiplicity of grievances.
• It is, necessary to contact the applicant irrespectiveof the fate or nature of the grievance.
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No action even then disposed off
• Many action taken reports are beingforwarded by the department without doingany action.
• All such grievances are being referred back.
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09957/2015
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Wrong attachments / incorrect details or attachments / Absence of attachments mentioned to or referred to in the reply
• Disposed off as per the attachment whereasno attachment is attached.
• At times the attachment is of some othergrievance.
• Wrong grievance number is mentioned on theattachment.
• The facts in the attachment are not connectedwith the grievance at all.
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Attachment of complaint no.03428/2014
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Delinquent found guilty yet no action
• Report held the delinquent guilty. But still noaction taken against.
• Matter got compromised and the complainantdon’t want to peruse.(Why no action).
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C.M. Greivance Cell 51
23878/2015
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JIND
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Enquiry marked to the same official against whom the grievance was made
• Grievances marked to the official againstwhom the grievance was being made.
• Already discussed in the previous meetings.
• Such action/mistake in fact raises the seriousquestion mark of the entire system and shouldbe curtailed at the earliest to ensure faith inthe system.
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C.M. Greivance Cell 54
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Overdue without any reason
• All the grievances should be disposed offideally within the stipulated time of 30 days
• In compelling circumstances extension of thetime should be sought in advance.
• This is the most prevalent practice.
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Points to Remember
1.RTI applications/appeals not to be uploaded.
2.Transfer notes not to be uploaded.
3.Demand for job not to be uploaded.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS
WHILE ENTERTAINING THE GRIEVANCES
• Matter should not be disposed offlocally on interim replies.
• Hand written ATRs/interim repliesshould not be uploaded on the portal.
• All official communications/letterswhich have been mentioned in theATRs/interim replies be annexed whileuploading.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS WHILE ENTERTAINING THE GRIEVANCES
• Abstain using abbreviations/initialism inthe ATRs/interim replies or if they haveused in the ATRs/interim replies then itshould be properly explained in thereport/replies itself.
• Any ATR/interim reply containing morethan 50 words be sent in the form ofreport not as comments.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS
WHILE ENTERTAINING THE GRIEVANCES
• Any grievances which have been wronglybeen forwarded to any department be sentback to source within 7 days. In case thegrievance is not sent back within 7 days itwill be presumed that the grievancepertains to that particular department towhom it has been marked and the same hasto be redress by that departmentaccordingly.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS WHILE ENTERTAINING THE GRIEVANCES
• In case of complaints whereinallegations are levelled against anyspecific official, such complaints shouldideally be enquired into by an officeratleast two ranks senior to thedelinquent.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS
WHILE ENTERTAINING THE GRIEVANCES
• No Data Entry Operator shall refuse toentertain any complaint in theeventuality of such matters coming tolight wherein the complaints againstany specific official is deliberatelyrefused to be entertained by any DataEntry Operator or Nodal Officer, sternaction shall be taken against him.
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GUIDELINES TO BE FOLLOWED BY THE NODAL OFFICERS WHILE ENTERTAINING THE GRIEVANCES
• No RTI application or appeal of RTI orsuch quasi judicial matters be uploadedon the portal.
• In case of not practicable of non feasible onthe redressal on the grievances the directionsissued vide letter No. CMGRC/5GC/2015,(copy enclosed be complied with strictly
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Thanks
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