cloud services: the democratization of it

Cloud services:The democratization of ITDr. L.A. Plugge, WTR

May 19, 2010 – CIO-beraad, Ermelo

The Cloud is a representation of the Internet…

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The Opte Project Mapping the internet in a single day

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…that we are all connected to…

Everything wants to be connected and works better if it is connectedSheldon Renan

May 19, 2010SURF - ICT innovation by and for higher education and research

…to enjoy an increasing number of Services…

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Hence the name:

Cloud Services.

Which ‘simply’ means:Delivering IT Capability

through the cloud.


It can be:• Software (SaaS)• Platform (PaaS)• Infrastructure (IaaS)

Characteristics:• On demand• Scalable• Flexible

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For those who like a technical definition:

“on-demand network access to a shared pool of configurable

computing resources that can be rapidly provisioned

and released with minimal management effort or service provider interaction”

Characteristics:• On-demand self-service

• Broad network access

• Resource pooling

• Rapid elasticity

• Measured Service

Service Models:• SaaS

• PaaS

• IaaS

Deployments Models:• Private

• Community (Shared)

• Public

• Hybrid

NIST, version 15, 10-7-09

Source: Niraj Juneja, Webscale Solutions“A Walk in the Clouds”

…capability delivered by the big cloud players…


Cloud services are interesting, because your own IT is:

• not really 24x7

• expensive

• time consuming

• rigid, fixed functionality/options

• increasingly complex and brittle

• doesn’t meet increasing performance demands

• lacking sufficient expertise

• has difficulty keeping up with IT innovation

not what the users expect


Cloud Servicesis a

Paradigm Shift

Cf.

Production,Distribution,

Provisioning of Electricity


Regional Monopoly (PZEM, PLEM, PEM, etc)

Towards market forces

Production Distribution Provisioning Client

OxxioElectrabelGreenchoiceNed. Energie Mij.E-ONDong Energy…

Tennet&

Local?


GoogleMicrosoftYahooAmazonForce.comOracle(Sun)…

University IT centers

Towards market forces

Production Distribution Provisioning Client

InternetSURFnet

LocalPrivate

?


Cloud Servicesare

Disruptive It’s easy to

miss the boat Cf.

Digital Equipment Corpand the personal computer

DEC was eaten by Compaq and Compaq by Hewlett-Packard


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Digital Equipment CorpSuccessful in mini computers

DEC PDP-12, 1969.

Price $27,900.

Applications:

Psychology (a.o. Statistical analysis)

Chemistry

Patient monitoring

Industrial tests

En last but not least Zork.

May 19, 2010

Along came Apple with a disruptive idea,the Apple II

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Home ComputerApril 1977

Integer Basic

Full-stroke keyboard - only uppercase lettersMOS 65021 MHz4 KB (64 KB max.)12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler )40 x 24 / 80 x 24 (with 80 columns card)

40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors)one channelVideo out (composite), 8 expansion slots, Tape recorder, Paddles

$1298


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After spending millions $$this was DEC’s answer to the PC:

May 19, 2010

300 Professional series 1979

DCF-11 chipset (325/350) - Harris J-11 chipset (380)

13.33 MHz. (325 - 350), 15 MHz. (380)

MMU and FPA (belong to the DCF-11 chipset)

Memory 256 KB (up to 1 MB)

Graphics 1024 x 256 dots.

Video output, Keyboard, Printer output

325: 2 x 5.25 400 KB FDD

P/OS, RT-11,, Venix

$8,000 and up

a pc with mini specifications

DEC fell apart and was eaten

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CompaqHewlett-Packard

How did the CIO’s react in Carlsbad to cloud services?

• Who is in control?

• Where are the servers doing the computing?

• Where are my data stored?

• How are my data managed?

• How is security organized?

• What happens when a service fails?

• What service levels can I choose from?

• What are the service limitations?

• How is continuity guaranteed?

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Cloud services are a big RISK!

‘The PC is a risk!

A mini is better.

ergo

let’s build a pc with mini specifications’

Let’s build our own cloud!


Cloud services users are looking for

• Freedom to choose

• Low costs

• Functionality

• Accessibility

• Reasonably high reliability

• Reasonably assurance of security

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They care less about:• What platform is used• What hardware is used• How things are organized• Etc.


Consider this

Central facilities

• Student PC’s

• E-mail

• Calender

• Limited Storage

• Some Collaboration sw

• No synch

• No Chat

• “We’ll think about it”

• “We know what’s best”

Private facilities

• They have their own laptop

• They have their own account

• Choose

• Plenty

• Can get it anywhere

• Sync anything

• They use it all the time

• “Why? It’s there!”

• “I decide (own risk)”


It is time to rethinkwhich services

a higher education institution should provide,

why and for whom

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A postal office?An internet access provider?

A computer dealer?A software dealer?

In the 90’s many of these services were scarce.

But not anymore!


Let’s analyze what students, faculty and administration really do and need to support those activities…


Answer this question:Why do we offer certain facilities?

• as a marketing instrument?− then you better outperform the market facilities − or offer something unique

• to control procedures, usage and results?− then you stifle creativity and professionalism− or encourage workarounds

• to help those less skilled in IT use?− then what is the minimum skill needed?− why not let their peers help them?

• what problem are you trying to solve?

• Is it your problem, your responsibility?


Then decide: what to make, buy, or outsource, and what to let go!

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MakeOutsource

Partner Contract

mission critical

contextcore

supporting

I willHelp myself!

CloudServices


Disruption only started…

Januari 26, 201024


JSB, Deloitte, Cloud Computing – Storms on the Horizon, 2009

And developments in NL are picking up

Januari 26, 201025


Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com

Prepare your IT organization:

• for a shift in focus− Service production decreases;− Service coordination increases;− Information infrastructure importance increases;− more flexible / agile IT.

• shift in expertise− less development and production;− more expertise on core business needs;− more architectural (information integration) expertise;− more market expertise.

• shift toward cooperation with peer institutions− demand aggregation;− IT (energy) cost reduction.


Remember, they can choose with their feet and leave you with underused expensive facilities!


Leo Plugge

[email protected]

www.surf.nl/wtr

Shoot!


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