cloud object storage | store & retrieve data …...• does the store have an integrated...
TRANSCRIPT
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Maine EBT Retailer Enablement
Ginger Roberts-Scott
September 19, 2019
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Maine
• 240 retailers
• 30-70 not integrated
• 8 local agencies
• 60 clinic locations
• 16 counties
Maine Center for Disease Control and Prevention 2
Grant Requests for Proposal
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GGrant Requests for Proposalrant
Requests for Proposal
• This process is included in a planning document and not yet approved by FNS
• Lots of material from Minnesota and Vermont- Thank you to both states.
3
Disclaimer
Maine Center for Disease Control and Prevention
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Contact Procurement Office in your state
• Public Safety
• Child Development
• Inland Fisheries and Wildlife
• Conservation
• Governor’s Bicentennial Celebration 2020
• Education
• Conservation
Examples
4Maine Center for Disease Control and Prevention
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Minimum Requirements:
All stores must meet these requirements:
• Currently WIC authorized
• Not currently capable of integrated eWIC, as determined by the store’s VAR or by Solutran
• Proposed system must already be certified with Solutran
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Vendor Requirements
Maine Center for Disease Control and Prevention
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• Does the store have an integrated electronic cash register and point of sale (IECR/POS) system? ☐Yes ☐No
• If yes, please complete the following questions.
• IECR/POS Name:__________________________ Version:_________________________________
• IECR/POS Provider:________________________ Store Contact Person Name: ________________
• Phone, including area code:_________________
• Email: __________________________________
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Vendor application
Maine Center for Disease Control and Prevention
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Stand Alone (SA) Device Details• Does your store currently process Debit/Credit purchases on a Stand Alone (SA) Device separate from your store’s
cash register system? ☐Yes ☐No• Does your store currently process SNAP on this same SA device? ☐Yes ☐No • Stand Alone Provider Name: _______________________________________________• Provider Contact Person Name: ____________________________________________• Phone: _________________________• e‐Mail: _________________________________________________________________• If no on #2, Does your store have a separate SA device to process SNAP? ☐Yes ☐No • Provider Name: _________________________________________________________ Provider Contact Person
Name:______________________ Phone: ________________• Email: ________________________________________________________________
Internet/Phone Connectivity Details• Does your store currently have a high‐speed internet connection? ☐Yes ☐No• Please describe the type of internet access (example DSL, Satellite, Dial up, etc.)• _______________________________________________________________________• If Yes, Internet Provider Name: _____________________________________________• If No, how do you plan to connect to process transactions? _________________________• _______________________________________________________________________
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Vendor application continued
Maine Center for Disease Control and Prevention
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Grant Requests for Proposal
Determine Eligible Amount
• Needed for participant access, 1 Register – up to $10,000
• Needed for participant access, 2+ Registers – up to $15,000
• Not needed for participant access, 1 Register – up to $3,000
• Not needed for participant access, 2 Registers – up to $5,000
• Not needed for participant access, 3+ Registers – up to $15,000
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Grant Requests for Proposal
Maine Center for Disease Control and Prevention
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April RichmondEBT Project Manager
Ginger Roberts-ScottDirector
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Questions?
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Alabama eWIC Implementation Lessons Learned
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Alabama WIC Program Overview
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March 18, 2019: Phase 1
Autauga, Elmore
and
Montgomery Counties
Phased Pilot
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April 1, 2019: Phase 2
Rest of East Central
and
Northeastern District
Phased Pilot
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Rollout
June 10, 2019:
Northern District
July 1, 2019:
West Central District &
Jefferson County
August 5, 2019:
Southwestern and
Southeastern Districts &
Mobile County
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Alabama’s eWIC Card
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IT Lessons Learned
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• Know your Interface Control Document (ICD)
• Verifying requirements took longer than anticipated
Requirements Development
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• Also took longer than anticipated…
• Involved multiple schedules
• Encountered unexpected issues
• Departmental security requirements
Connectivity Testing
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• Know the reasons behind your food setup
• Be prepared to defend your decisions
APL File Production
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Clinic Lessons Learned
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• Branded eWIC through clear messaging
• Provided clinics promotional material
6 and 3 months out from their rollout
• Utilized Facebook and the Alabama WIC App
Smoother than Anticipated Rollout
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• One Page
• Concise Messages
• 8 Messages
• Sent weekly beginning eight weeks out from their rollout date
Staff Countdown to eWIC
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• Provided on-site support for the first two days of rollout
• Support included State WIC Staff and District Nutrition Directors
• Assisted local clinic staff with the initial transition
On-site Support
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Vendor Lessons Learned
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• New concept for most of our vendors
• Bigger challenge than anticipated
• Continues to cause problems
Mapping Price Look Up (PLU) Codes
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• Obtained training guides from POS providers
• Obtained training materials from corporate vendors
Training and Point of Sale Systems
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• Vendors had been allowing “a lot” of incorrect WIC items to be purchased
• Level III went much better than anticipated
• Low call volume to the State WIC Office
Surprises
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Oh No! System Down?
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Teamwork = Success
Clinic
IT
Vendor
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Questions
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eWIC Statewide Since March 2016
• 51,000 families
• 520 vendors
• 31 stand-beside vendors
• Allow issuance of 2 cards per household
• Formula Warehouse
• Card replacement by mail
Notable Characteristics
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eWIC Shopping Challenges
PINs
Foods
Checkout
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Food List Updates
• Local Agency Staff Survey in 2018
• Asked “What would make the Food List easier to use or understand?”
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Food List Updates
Updated format and pictures on Yogurt page
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Applied the Yogurt page changes to Cereal and Juice
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Updated Milk section to provide shopping help
• Type of milk by age
• Partial gallons
Food List Updates
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Added summary to beginning of Whole Grains section
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Updated explanation of Oats as a cereal vs. a whole grain
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Changed order of foods on MIS Benefits List to match Food List
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Added picture and description of WICShopperapp
Food List Updates
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WICShopper App
Worked with manufacturers and JPMA to populate app with yogurt pictures
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WICShopper App
Next up:
Improving our UPC descriptions to include brand names, be more specific
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PINs
• Can be problematic
• Cardholder’s DOB vs. child’s
• Our MIS cardholder screen
requires hand entry of DOB
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PINs
• Further complicated by
offering 2 cards per family (still worth it though!)
• In the process of purchasing
PIN devices for clinics
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Issues at Checkout
• APL downloads
• WIC “flag” in store system
• Produce mapping
• Mid-transaction receipt
• Issues with coupons, discounts, promotions
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Updated Vendor Trainings
• Offer additional in-lane training for cashiers
• Customized based on type of system
• Improves collaboration between WIC and vendors
• Evaluation in the works
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Staff Shopping
• Extremely valuable!
• Ideally before Rollout
• Adding to new staff training
(State and Local Agency)
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• To assist with shopping issues as they are occurring
• Staffed by State WIC Vendor Team
• Piloted in one local agency
Shopper Answer Line (SAL)
• May–December 2018
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• Pilot showed need for improved shopper ed for participants and local staff
• Plan to roll out statewide
• SAL data will be used to update Intro to WIC and shopper ed resources
Shopper Answer Line (SAL)
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New Pregnant Shopper Research Project
To assess:
• Shopping education received at the clinic
• How they prepared for their first shopping trip
• What their experiences were
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New Pregnant Shopper Research Project
To identify:
• Common challenges
• Successful strategies
And apply them to:
• Trainings, materials, etc.
• Clinic QI projects
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Shopping Tips
• Use Food List, shelf tags, app to
confirm eligible WIC foods
• Pick out just a few items on first
shopping trip
• Separate WIC foods from other
shopping, at least initially
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Shopping Tips
• Use employee discounts, $ off your
total purchase, Bottledrop, Coinstar,
etc. after eWIC is tendered
• If something does goes wrong, check
balance to see if items have been
removed
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Questions?