cloud computing in the postal and logistics sector
TRANSCRIPT
Cloud computing in the postal and logistics sector Post Expo 2012
September 20th 2012
1
How do you think post offices will look like in 2050?
1912 2012
2
Cloud Computing is defined as on-demand, scalable, pay-as-you-go IT applications and services
Infrastructure
as a Service
Platform as a
Service
Software as a
Service
3
Cloud computing seems very adapted to the postal and logistics business characteristics
Characteristics of the postal
and logistics business Characteristics of cloud
computing
Available of the shelf
Scalable and elastic
Pay-as-you-use
Large volumes &
seasonality
Rationalization of
operations
New (digital) products and
services
4
The business case for cloud computing is both on revenue and cost sides
Reduced costs of
developing new products
& services
Reduced time-to-market
Offering postal cloud
services
Shareholder Value
Costs & Assets Revenue
Reduced ICT
maintenance costs
Reduced asset utilization
from ICT Infrastructure
Efficiency of processes
5
Postal and logistics companies can benefit by shifting IT components to the cloud across their entire value chain
Operations
Sort Prep. Delivery
Marketing & Sales
Post
offices Marketing Service
Support
Finance&
Procur. HR IT
Marketing
Analytics
Custom applications
Sales force automation
Service Operations
Website
& content
Collaboration
Finance &
Accoun-
ting
Data storage
Email &
Comm.
HR Develop-
ment &
testing
Desktop
6
Data storage
Developing a cloud migration roadmap takes into account the value created and ease of migration
Low High
Low
High
Ease of migration/ adoption on cloud
Analytics
Sales force
automation
Operations
Va
lue
fro
m m
igra
tio
n t
o c
lou
d
Finance &
Accounting
Development
and testing
Collaboration
Email and
Communication
Service
Desktop
Website &
Content
Marketing
Phasing strategy
Custom
applications
HR
7
Data storage
Most postal and logistics companies already started their cloud migration journey
Low High
Low
High
Ease of migration/ adoption on cloud
Analytics
Sales force
automation
Operations
Va
lue
fro
m m
igra
tio
n t
o c
lou
d
Finance &
Accounting
Development
and testing
Collaboration
Email and
Communication
HR
Service
Desktop
Website &
Content
Marketing
Phasing strategy
Custom
applications
8
TNT uses cloud to support both front-office and back-office operations
• Case Management:
• 700 customer service users
• Implementation was done in 2 months
• Customer and partner portal
• Sorting:
• Video coding solution to increase quality
and decrease costs of sorting processes
Source: www.computable.nl
9
The Japan Post Network saved over $10 Million in infrastructure costs
• Applications can be accessed from
any of the 24.000 offices
• 100+ million clients
• Built 15 custom applications for
banking, insurance, and mail
business, including:
Retail banking compliance
application
Customer inquiry management
application
Source: IDC ExpertROI SPOTLIGHT
10
Royal Mail saves 10-15% on maintenance each year thanks to cloud computing
• Collaboration tool
• Seamlessly move applications in
and out of the cloud as and when it
chooses
• Systems are scaled up for the
Christmas rush, then switched off in
January
• Order processing
Source: www.telegraph.co.uk
11
Postal and logistics companies can generate revenue from offering their services from the cloud
Digitalizing the
existing business New business
Parcels
Stamps
Letters & cards
Financial services
Click and Send
MyStamp
PostBillPay
Sources: auspost.com.au, www.kaartwereld.nl, www.bpost.be, www.laposte.fr, www.postnl.nl,
12
Box Ecommerce of La Poste enables you to start your own website hosted by La Poste
Source: www.laposte.fr
13
Australia Post’s digital mail box is accessible anytime and anywhere
Coming out in 2012, Australia Post Digital
MailBox is a free personal management app to
Pay your bills
Receive important mail in your digital
mailbox
Store files in one location
Source: auspost.com.au
14
To be more efficient
By reducing ICT maintenance and infrastructure costs
By making operations and customer-facing processes more
efficient, including in post offices
To increase their revenue
By being quicker and cheaper on the market
By offering cloud postal services
Cloud computing offers many opportunities for postal and logistics companies