cloud computing and the drummond report

8/2/2019 Cloud Computing and the Drummond Report

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Cloud Computing and theDrummond ReportBest practices in Transformation through Cloud Computing

DrummondCloud.info


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DrummondCloud.info Cloud Computing and the Drummond Report 2

Table of Contents

Executive OverviewThe Drummond Report .............................................................................. 3ITaaSIT as a Service ............................................................................................................... 3Recommendation 16-10: Outsource to Innovate ........................................................................ 4

Business Transformation: Best practices & thought leadership ..................................................... 5Data Center EfficienciesShared Services Canada ................................................................... 5ITaaS Procurement...................................................................................................................... 6Cloud Service Brokers ................................................................................................................ 6GovCloud 2.0 .............................................................................................................................. 6

Cloud Services Architecture ........................................................................................................... 7Hybrid SaaSPlatform for Government Software as a Service ................................................ 7

Economy and InnovationOutsource to Innovate......................................................................... 8Addressing Canadas Innovation Gap Innovation Best Practices............................................ 8Government as Early AdopterInnovation in Procurement..................................................... 9New Cloud Innovation Models ................................................................................................. 10

Vendor Showcase & Keynote Agenda ......................................................................................... 11Cloud 2.0 Showdown ................................................................................................................ 11

Salesforce.com - Social CRM for Government .................................................................... 11Microsoft - GC Docs from the Cloud ................................................................................... 11

Big Data in the Data Center ...................................................................................................... 11Ontario Cloud Ventures Showcase ........................................................................................... 12

About the Authors ......................................................................................................................... 13Neil McEvoy.......................................................................................................................... 13


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Executive Overview The Drummond Report

The objective of this paper is to establish the link between Cloud Computing and the recent

fiscal analysis for the Province of Ontario called the Drummond Report.

The Drummond Report is the nickname given to a report commissioned by the Province ofOntario and carried out by economist Don Drummond, with a view to identifying a

strategy for dealing with the growing deficit for the province, the largest in Canada.

The report makes a number of cost-cutting recommendations to address the situation, and

our paper will explain the latest developments in the field of Cloud Computing and how

they can help realize these recommendations.

ITaaS IT as a ServiceFundamentally this white paper will describe the current evolution from traditional data-

centre models to ITaaSIT as a Service, a process already underway at the IT department

for the Province.

As CIO Dave Nicholl explains inthis article:

The biggest challenge around virtualization has been moving from an I own it to an

Im moving to shared services and Im buying a service model, according to Nicholl.

But were making great progress because people believe that the model works, and I

think weve proven that it works.

He then illustrates a number of the business transformation benefits that are being achieved

via these new strategies, such as removing 1,000 servers from an estate of 6,000,

conducting a shared services consolidation to drive $100m annually in savings and

consolidating around single applications for ERP, HR and so on.

This white paper will document what they have achieved so far and how, with a view to

sharing these as leadership best practices for other public sector CIOs to follow, and will

also showcase what can be further achieved through new Cloud innovations.
http://www.itworldcanada.com/news/ontarios-corporate-cio-strives-for-better-it-service/109597http://www.itworldcanada.com/news/ontarios-corporate-cio-strives-for-better-it-service/109597http://www.itworldcanada.com/news/ontarios-corporate-cio-strives-for-better-it-service/109597http://www.itworldcanada.com/news/ontarios-corporate-cio-strives-for-better-it-service/109597


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Recommendation 16-10: Outsource to Innovate

The Drummond Report details a number of cost-cutting measures, with the potential

relationship specifically relevant to Cloud Computing highlighted in the following section:

Use Alternative Service Delivery Options for Information and Information TechnologyFunctions

While less visible in the publics eye than service delivery, information and informationtechnology (I&IT) functions form the technological backbone of government operations.

These functions include services such as a help desk, local and wide area network management,

mainframe operations, web hosting, and the development of applications that can advance the

governments business vision andprovide flexible solutions to IT problems faced by allorganizations.

Previously, there were separate I&IT infrastructures developed by over 20 ministries. In the

late 1990s, however, the government combined this hodgepodge of IT solutions into eightministry clusters and one corporate cluster. Further efficiency and better value for money can

be found by eliminating redundant services and centralizing common functions.

Recommendation 16-10: The government should shift its service delivery of information and

information technology (I&IT) from in-house to external sources, where feasible.

The governments existing I&IT infrastructure already uses a blended approach of servicedelivery made up of both in-house and external service delivery that includes both small and

large arrangements with vendors. This blended approach typically reflected decisions to keep

certain functions in-house, which retains the I&IT expertise that comes with being a

knowledgeable owner. In a constrained fiscal environment, however, outsourced contracts may

make the difference between the continuation and the end of some services.

Blended approaches to service delivery have been successfully adopted by British Columbia,

Alberta and Saskatchewan. They have also been used broadly at the national level in the United

Kingdom. The difference in outsourcing I&IT services is a choice of scope.

Most jurisdictions explicitly engineer a solution to remain a knowledgeable owner in some

areas, so policy, standards development and strategic/operational planning normally remain

in-house. In the current fiscal environment, the Commission believes that government IT service

delivery should be driven by considerations of relative value-for-money and effectiveness

calculations.

Simply put, governments cannot afford to remain the only centres of expertise when it comes to

IT service delivery if more cost-effective options are available.

Drummonds conclusion is therefore that there is potential for cost-savings through

outsourcing. This is true, and furthermore there is also potential for growing revenues

through more innovation tooOutsource to Innovate.


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Business Transformation: Best practices &

thought leadership

This paper will document how this 16-10 section can be mapped to and implemented

through the latest Cloud Best and future trends of Cloud Computing.

Keynote topics will include:

Data-center efficiencies and consolidation ITaaS procurement Cloud Service Brokers GovCloud 2.0

Data Center Efficiencies Shared Services Canada

Shared Services Canada is the recent Federal initiative to better share resources at this level

of Government, however to fully maximize taxpayer cost savings there is also potential for

collaboration across different levels of Government.

This is particularly true for data centers, where there is considerable duplication of efforts

and under-utilized capacity that could be consolidated to maximize efficiencies for all

parties.

Microsoft provides an executive briefing on the economics of this in their22 page white

paper, where key highlights include:

The model indicates that a 100,000-server datacenter has an 80% lower total cost of

ownership (TCO) compared to a 1,000-server datacenter.

Based on our analysis, we see a long-term shift to cloud driven by three important

economies of scale: (1) larger datacenters can deploy computational resources at

significantly lower cost than smaller ones; (2) demand pooling improves the utilization of

these resources, especially in public clouds; and (3) multi-tenancy lowers application

maintenance labor costs for large public clouds. Finally, the cloud offers unparalleled

levels of elasticity and agility that will enable exciting new solutions and applications.

Dave Nicholl himself is a visionary in this regard and as described inthis articlelast year

called out for this multi-level collaboration, leveraging their new Guelph data center. Our

report will detail what role Cloud Computing can play in these shared service scenarios.
http://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdfhttp://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdfhttp://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdfhttp://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdfhttp://www.itbusiness.ca/it/client/en/home/News.asp?id=64049http://www.itbusiness.ca/it/client/en/home/News.asp?id=64049http://www.itbusiness.ca/it/client/en/home/News.asp?id=64049http://www.itbusiness.ca/it/client/en/home/News.asp?id=64049http://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdfhttp://www.microsoft.com/presspass/presskits/cloud/docs/The-Economics-of-the-Cloud.pdf


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ITaaS Procurement

The ongoing maturation of the market means a marketplace of different Cloud options are

coming online for Government buyers.

However not only is the technology new to their organizationsit even presents challenges in areas as basic but essential as

procurement. Many are not prepared to consume IT as a

Service.

Our report will explain how this can be mastered in Canada, building on existing

international best practices such as the latest CIO.gov Cloud document - Cloud Best

Practices guide called Best Practices for Acquiring IT as a Service. Download the44-

page PDF here), and in Europe theENISA Procure Secure guide.

Vendors are also documenting resources, such as Cisco and their recent white paper

Enabling IT as a Service(11-page PDF).

Cloud Service Brokers

The next step in the ITaaS evolution is the implementation of Cloud Service Brokerage

ITaaS procured from across multiple Cloud providers, aggregated and managed by an

intermediary CSB market.

CSBs help drive IT efficiencies through features such as:

Aggregating a catalogue of many 000s of applications Single sign-on for secure access across all of them Ordering automation, IT administration and reporting features to better manage

utilization

GovCloud 2.0

The opportunity for Ontario to leverage technologyadvancements to drive cost savings isn`t limited only to data-

centers and hosting.

It can also be used to transform processes themselves, the

potential for which is clearly conveyed through the SOCITM Better Served report, which

describes a Cost To Serve ratio which highlights how much it costs to meet citizen

requests through different CRM channels:
http://www.cio.gov/cloudbestpractices.pdfhttp://www.cio.gov/cloudbestpractices.pdfhttp://www.cio.gov/cloudbestpractices.pdfhttp://www.cio.gov/cloudbestpractices.pdfhttp://www.enisa.europa.eu/media/press-releases/procure-secure-enisa2019s-new-guide-for-monitoring-cloud-computing-contractshttp://www.enisa.europa.eu/media/press-releases/procure-secure-enisa2019s-new-guide-for-monitoring-cloud-computing-contractshttp://www.enisa.europa.eu/media/press-releases/procure-secure-enisa2019s-new-guide-for-monitoring-cloud-computing-contractshttp://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6505/ps11869/esg_enabling_it.pdfhttp://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6505/ps11869/esg_enabling_it.pdfhttp://www.socitm.net/downloads/download/382/better_served_customer_access_efficiency_and_channel_shifthttp://www.socitm.net/downloads/download/382/better_served_customer_access_efficiency_and_channel_shifthttp://www.socitm.net/downloads/download/382/better_served_customer_access_efficiency_and_channel_shifthttp://www.socitm.net/downloads/download/382/better_served_customer_access_efficiency_and_channel_shifthttp://www.cisco.com/en/US/prod/collateral/netmgtsw/ps6505/ps11869/esg_enabling_it.pdfhttp://www.enisa.europa.eu/media/press-releases/procure-secure-enisa2019s-new-guide-for-monitoring-cloud-computing-contractshttp://www.cio.gov/cloudbestpractices.pdfhttp://www.cio.gov/cloudbestpractices.pdf


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Face to face : 7.40 Telephone: 2.90 Web: 32p Cloud 2.0: ??

This clearly demonstrates that agencies who have not yet embraced modern technology fortheir business processes will be costing Government 20 times more than those who have,

and are therefore where the bulk of real cost-savings could be found for Ontario.

Furthermore with our focus on the trend ofCloud 2.0, well explain how increasing

public participation in the process too can reduce this even further.

Cloud Services Architecture

The core remit of this white paper will be to explain how Cloud Computing can enable

these transformations faster and cheaper than was possible before.

Hybrid SaaS Platform for

Government Software as a

Service

The technical backbone of this exercise

will focus on the Cloud Best Practice we

describe as Hybrid SaaS.

This refers to a combination of the NIST best practice model called a Community Cloud

and the SaaS (Software as a Service) delivery model, and how this offers the public sector

the best of both worlds where they can access software and IT resources on a PAYG basis,

but via hosting models that have the data hosted as locally as possible, including regionally

(I.e. Ontario).

Within this category there are further permutations, include:

SaaS localization and encryption technologiesMethods of using SaaSapplications in a manner that achieves Government compliance.

Hybrid Community Cloud hostingLocal hosting companies installing andproviding SaaS from local data-centers, with key aspects like secure WAN links

addressed.

Shared service overlay software architectureA single instance of traditionalsoftware that is made accessible to multiple client scenarios through additional

overlay software.


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Economy and Innovation Outsource to

Innovate

Equally if not more importantly is the potential benefit for the local economy that this

increase in outsourcing to Cloud providers will deliver.

As highlighted inthis news articleit has already been identified how outsourcing to save

costs will also drive benefit for local suppliers and with the right programs this effect can

be magnified and applied to greatly boost local ICT innovation and growth.

Addressing Canadas Innovation Gap Innovation Best

Practices

The need for this is critically important. As many articles, experts and journals have

described, Canada has a notorious Innovation Gap.

The Conference Board of Canada recently described this as a 'D for Innovation' amongst

many other analyst reports, and the depth and history of this is summarized in the Mowat

'Canada's Innovation Underperformance report':

Its one of the most consistently under-performing attributes of Canadas economy.So

reliably underwhelming is Canadas innovation performance that new studies decrying

this fact are anything but surprising.

Whether it be the latest benchmarking report from Canadas Science, Technology and

Innovation Council (STIC 2011), another D grade on the Conference Board of

Canadas periodic report cards (2008, 2010), or the assessment by the Council of

Canadian Academies (CCA) scrutinizing the root causes of Canadas innovation

performance (CCA 2009), the basic message has differed little from their predecessors

decades prior (Britton and Gilmour 1978; Science Council of Canada 1979; Ontario.

Premiers Council 1989).

Our CCN is based on analysis of a number of innovation best practices, and then

interpreting these into action plans specifically for the Canadian Cloud industry:

The Federal Governments Building Canadas Digital Advantage Innovation CanadaA Call To Action The CATA Innovation Nation business plan Cisco's Next Generation Cluster
http://www.itworldcanada.com/news/ontario-looks-to-private-sector-for-it-savings/145143http://www.itworldcanada.com/news/ontario-looks-to-private-sector-for-it-savings/145143http://www.itworldcanada.com/news/ontario-looks-to-private-sector-for-it-savings/145143http://www.conferenceboard.ca/HCP/Details/Innovation.aspxhttp://www.conferenceboard.ca/HCP/Details/Innovation.aspxhttp://www.conferenceboard.ca/HCP/Details/Innovation.aspxhttp://www.mowatcentre.ca/research-topic-mowat.php?mowatResearchID=36http://www.mowatcentre.ca/research-topic-mowat.php?mowatResearchID=36http://www.mowatcentre.ca/research-topic-mowat.php?mowatResearchID=36http://de-en.gc.ca/eic/site/028.nsf/eng/h_00025.htmlhttp://de-en.gc.ca/eic/site/028.nsf/eng/h_00025.htmlhttp://de-en.gc.ca/eic/site/028.nsf/eng/h_00025.htmlhttp://rd-review.ca/eic/site/033.nsf/eng/00288.htmlhttp://rd-review.ca/eic/site/033.nsf/eng/00288.htmlhttp://www.cata.ca/Media_and_Events/Press_Releases/cata_pr11241101.htmlhttp://www.cata.ca/Media_and_Events/Press_Releases/cata_pr11241101.htmlhttp://www.cata.ca/Media_and_Events/Press_Releases/cata_pr11241101.htmlhttp://canadacloud.net/innovation-programs/next-generation-cluster/http://canadacloud.net/innovation-programs/next-generation-cluster/http://canadacloud.net/innovation-programs/next-generation-cluster/http://www.cata.ca/Media_and_Events/Press_Releases/cata_pr11241101.htmlhttp://rd-review.ca/eic/site/033.nsf/eng/00288.htmlhttp://de-en.gc.ca/eic/site/028.nsf/eng/h_00025.htmlhttp://www.mowatcentre.ca/research-topic-mowat.php?mowatResearchID=36http://www.conferenceboard.ca/HCP/Details/Innovation.aspxhttp://www.itworldcanada.com/news/ontario-looks-to-private-sector-for-it-savings/145143


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Government as Early Adopter Innovation in Procurement

The headline theme that emerges from all of them is the critical role Government

themselves can play as a catalyst and driver of local innovation progress and growth,

especially through leveraging their existing procurement programs.

Indeed for Canada specifically it is proposed as a headline remedy, where their own Digital

Advantage white paper describes 1) the root problem being a lack of ICT investment by the

Canadian private sector resulting in a corresponding lower level of business innovation,

and 2) the solution to this issue being the proactive adoption of new technologies like

Cloud by the public sector as the required leadership to inspire others to follow.

"Governments can play an important role in promoting private sector innovation and

driving ICT uptake by acting as model users and leading by example, by being an early

adopter and demanding purchaser of emerging and next generation technologies like

Green IT and Cloud computing.

The Innovation Canada: Call to Action report from a committee of high-profile business

experts like Tom Jenkins of OpenText, also make exactly this same recommendation:

Recommendation 3:To this end, public sector procurement and related

programming should be used to create opportunity and demand for leading-edge goods,

services and technologies from Canadian suppliers.

Indeed they have built on this with adedicated reportspecifically on this topic, entitled

The Case for the Use of Procurement to Stimulate Innovation. In the UK they have also

pioneered this technique, called Forward Commitment Procurement.

Ontario is a flagship example of this approach; Dave Nicholl recognizes this important role

of Government IT procurement, such asthis recent procurement exercisefor Cloud-based

Unified Communications.

In their case study of adoptingMicrosoft Private Cloud technologyDave comments:

We really are a forward-looking organization, says David Nicholl, Ontarios

Corporate ChiefInformation and Information Technology Officer. Theres no doubt

that technological advancement will be a key characteristic of future economic growth

and innovation, and Ontario is continuously looking at ways we can better communicate

online with each other, with businesses, and with citizens.
http://rd-review.ca/eic/site/033.nsf/eng/00318.htmlhttp://rd-review.ca/eic/site/033.nsf/eng/00318.htmlhttp://rd-review.ca/eic/site/033.nsf/eng/00318.htmlhttp://www.bis.gov.uk/policies/innovation/procurement/forward-commitmenthttp://www.bis.gov.uk/policies/innovation/procurement/forward-commitmenthttp://www.bis.gov.uk/policies/innovation/procurement/forward-commitmenthttp://www.itworldcanada.com/news/ontario-to-plunge-deeper-into-outsourcing/145253http://www.itworldcanada.com/news/ontario-to-plunge-deeper-into-outsourcing/145253http://www.itworldcanada.com/news/ontario-to-plunge-deeper-into-outsourcing/145253http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011335http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011335http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011335http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=4000011335http://www.itworldcanada.com/news/ontario-to-plunge-deeper-into-outsourcing/145253http://www.bis.gov.uk/policies/innovation/procurement/forward-commitmenthttp://rd-review.ca/eic/site/033.nsf/eng/00318.html


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New Cloud Innovation Models

Cloud Computing is so important to the Canadian innovation challenge because it is both a

high-growth global market opportunity, and also the technology is valuable primarily

because it is an enabler of more innovation.

This is eloquently explained in the Cisco white paper 'Cloud - What a Business Leader

Must Know':"Cloud accelerates your business by allowing you to transform ideas into marketable products

and services with greater speed. Many enterprise-focused service providers have an opportunity

to create higher-value, differentiated service offerings. They have unique capabilities they can

leverage, including customer relationships, physical assets and operational excellence".

This product development capability can also be extended into a general framework for

industry collaboration as a whole. As described in one of the innovation best practice

documents from CATA:

CATA believes that market-oriented collaborations models should be evaluated and measures

should be taken to incent more companies in Canada to act as anchor companies and to

encourage more SME companies to cluster around large anchor ones with good reach into the

global markets.

This is indeed a powerful idea and model, especially so in the Cloud Computing industry

and era. Consider an organization like Salesforce.com who operate in Canada, employing

hundreds of people, who are a global firm and most importantly who provide a product

distribution platform for exactly this purpose, their Apps Store.

Canadian firms can and do contribute to this as a method of global expansion, and

furthermore its the ultimate catalyst for major economic growth. As theRadian6

acquisitionhighlights this acceleration pathway can even lead to a final exit for the start -

up, generating over $300 million new inward investment to the province of New

Brunswick in this case, so this a strategy capable of substantial levels of this investment

attraction.

The objective of our Canada Cloud

Network is to utilize these practices to

help develop lots more Radian 6 typeventures, and via this particular campaign do so specifically within Ontario, via:

Ontario SaaS Ventures ProgramA program to build a portfolio of more SaaSstart-ups.

Procurement CommercializationWork with Government to define how theycan help fast-track these ventures, through `SaaS Spin-out` processes.
http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/http://techcrunch.com/2011/03/30/salesforce-buys-social-media-monitoring-company-radian6-for-326-million/


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Vendor Showcase & Keynote Agenda

The document will be further populated with sponsored input from vendors, and this also

describes the speaking agenda for the workshop.

Cloud 2.0 Showdown

The headline review will focus on the Cloud

2.0 topic, looking at how two vendors,

Microsoft and Salesforce.com, offer solutions

for this capability.

Salesforce.com - Social CRM for

Government

For Salesforce.com we will focus on how the public sector can utilize their core Cloud

CRM and in particular their recent GovCloud announcement, which includes:

A GovCloud Apps Store Dedicated multi-tenant GovCloud architecture Plans to train 1,000 channel integrators.

Microsoft - GC Docs from the Cloud

For Microsoft we will focus on the recent Federal Government announcement about their

plans to launch a GC Docs portal to underpin their Open Government plans.

We will identify innovations at the Ontario Province level that already match these needs

and how they can be implemented via a Shared Services Canada model to meet the project

requirements, and how this can be achieved through a SaaS Spin-out process.

Big Data in the Data Center

The other headline topic is Big Data in the Data Center, referring to the hot topic ofBig

Data and how these tools might be applied within the data center environment, for cost-

saving analysis and consolidation purposes.

Sponsors in this category include Sungard, who have recently announced Hadoop hosting

services.


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Ontario Cloud Ventures

Showcase

This vendor showcase will also include a

section dedicated to Ontario Cloud start-ups.

As part of this we will identify how the Cisco

`Next Generation Cluster model can be

applied to realize the goals described in the

report `A National Strategy for High-Growth Entrepreneurship`.

This report was covered in a Globe and Mail

news article that best epitomizes everything

that we are setting out to achieve via the

Canada Cloud Network:

CanadaTime to Lead and `Own the

Entrepreneurial Podium`.
http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/http://www.theglobeandmail.com/report-on-business/small-business/starting-out/time-for-canada-to-own-the-entrepreneurial-podium/article1944371/


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About the Authors

Neil McEvoy

Neil McEvoy is a Scottish entrepreneur who has been pioneering disruptive innovations in

the Cloud Computing industry for over 15 years, including leading PSINet to domination

of the European enterprise web hosting market, the launch of one Europe`s first pure-play

ASPs (Application Service Providers) via a joint venture with Microsoft, the Unified

Communication SaaS offering for British Telecomm, amongst many others.

Most recently since immigrating to Canada he has launched theCloud Best Practices

Networkand now theCanada Cloud Network.

Connect onLinkedin, or send an email : neil.mcevoy @L5consulting.net
http://cloudbestpractices.net/http://cloudbestpractices.net/http://cloudbestpractices.net/http://cloudbestpractices.net/http://canadacloud.net/http://canadacloud.net/http://canadacloud.net/http://www.linkedin.com/profile/view?id=34727544http://www.linkedin.com/profile/view?id=34727544http://www.linkedin.com/profile/view?id=34727544http://www.linkedin.com/profile/view?id=34727544http://canadacloud.net/http://cloudbestpractices.net/http://cloudbestpractices.net/

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