closing keynote: “arc of mobility: a perspective on a new era of consumer expectation &...
DESCRIPTION
Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”TRANSCRIPT
![Page 1: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/1.jpg)
A New Age of Expectation
The Arc of Mobility
![Page 2: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/2.jpg)
Over the course of the past twenty years, we started calling
computers by another name – phones. This misnomer continues
to flummox leadership in companies around the world. In fact,
the error has caused many to miss what is likely the single most
important force in life and business today…
![Page 3: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/3.jpg)
The Arc of Mobility
![Page 4: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/4.jpg)
The confusion about mobile phones began
in 1997 when Ericsson dubbed their GS 88
‘Penelope’ concept a ‘Smart Phone’.
![Page 5: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/5.jpg)
In January 2007, Steve Jobs further
confused the world when he said:
The iPhone wasn’t a phone at all
but a more personal computer.
“Today, Apple is going to reinvent the phone.”
![Page 6: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/6.jpg)
Mobility has become so integrated into our
lives that it transcends device and channel.
It is the confidence of being connected –
to the people, places and things that
matter to you.
![Page 7: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/7.jpg)
Mobility is not about smartphones or any one device
![Page 8: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/8.jpg)
WHAT WAS…
![Page 9: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/9.jpg)
INSPIRED BY THIS
![Page 10: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/10.jpg)
Increasingly, it is about
Copyright © 2014, Sapient Corporation | Confidential 10
CONTINUITY
MERCHANDIZED BY THIS
![Page 11: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/11.jpg)
MERCHANDIZED
BY THIS RESEARCHED HERE
![Page 12: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/12.jpg)
AND PURCHASED HERE
![Page 13: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/13.jpg)
The traditional “path to purchase” has
exploded because of increased mobility.
![Page 14: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/14.jpg)
![Page 15: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/15.jpg)
![Page 16: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/16.jpg)
Mobility’s role in the next five years
will be to reduce friction, bring context, and
connect what is meaningful
![Page 17: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/17.jpg)
A push-driven brand
economy
![Page 18: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/18.jpg)
A consumer-driven experience economy
![Page 19: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/19.jpg)
47.2%
DIGITAL
TV
RADI
O
30.5%
37.3% 41.2%
12% 9.3%
3.5% 19%
Time spent share Ad spending
share
Share of Average Time Spent
per Day with Select Media by US
Adults vs. US Ad Spending
Share, 2013
Brands have yet to fully shift their spend
to match consumer propensity.
19.1%
11.4%
23.9%
23.3%
DESKTOP/LAPTOP
MOBILE (NON-
VOICE)
![Page 20: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/20.jpg)
The challenge for the marketing industry over the
past few years was in discovering the most effective
value proposition for “the mobile channel.”
Now, instead of “mobile” being added to the advertising
mix incrementally, the tide is shifting substantially
![Page 21: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/21.jpg)
Seven Maturing Patterns
of Mobility Marketing
![Page 22: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/22.jpg)
When advertising media gets
married inline with the content flow
![Page 23: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/23.jpg)
9.6M Unique views for one day
(03.12.14)
7.7M of the views
on mobile devices
Graph daily active views
Search users Mobile phone search users
Mo
nth
ly A
cti
ve
Use
rs (
MA
U)
Highcharts.com
2012
Q4
2013
Q1
2013
Q2
2013
Q3
2013
Q4
2014
Q1
2014
Q2
1M
2M
3M
4M
5M
BuzzFeed – Monthly Active Users (Quarterly Avg)
Mo
nth
ly A
cti
ve U
se
rs (
MA
U)
Highcharts.com
2012 Q4
2013 Q1
2013 Q2
2013 Q3
2013 Q4
2014 Q1
2014 Q2
1M
2M
3M
4M
5M
BuzzFeed – Monthly Active Users (Quarterly Avg)
![Page 24: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/24.jpg)
When brands partner and
properly cultivate inspiration
![Page 25: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/25.jpg)
![Page 26: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/26.jpg)
When the (ad) network is the community
![Page 27: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/27.jpg)
19.91% Share of industry mobile
ad revenue
Facebook is now the
second-largest digital ad
provider by revenue
![Page 28: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/28.jpg)
When the content is the
advertising and the story on
consumers’ terms
![Page 29: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/29.jpg)
36M+ Views of the world’s highest
altitude sky dive in history
Red Bull has turned their
brand into an ongoing
content
channel
![Page 30: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/30.jpg)
When it is tied to mobile
search
![Page 31: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/31.jpg)
x
US Search Users and Mobile Phone Search Users,
2014 & 2018
millions
212.4
129.1
228.3
201.3
Search users Mobile phone search users
Note: search users are not mutually exclusive; there is overlap between groups
Source: eMarketer March 2014
2014 2018
Smartphone clicks in Q4
2013
increased by 1,589% over
Q4
2012 for product listing ads
Tablet clicks increased by
335.7% year-on-year
![Page 32: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/32.jpg)
When mobility connects the dots for
the advertiser across the customer
journey
![Page 33: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/33.jpg)
Walgreens is attracting teens
with it’s “Beauty Favorites’
campaign
Driving beauty tips across
multiple digital domains
![Page 34: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/34.jpg)
When it is already threaded into our
lifestyle
![Page 35: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/35.jpg)
96K+ Tweets have been created
from Starbucks’ Tweet-a-
Coffee campaign on Spotify,
equaling $348K+ in loyalty
gift card activations
![Page 36: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/36.jpg)
Tomorrow’s Mobility
Marketing Landscape
![Page 37: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/37.jpg)
The move to mobility is driving large volumes of traffic
to the leading social networks where digital advertising
dollars are increasingly spent.
![Page 38: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/38.jpg)
New mobile service experiences and digitally activated
environments are making it ever easier to avoid traditional
advertising funnels in favor of ongoing brand engagement.
![Page 39: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/39.jpg)
Copyright © 2014, Sapient Corporation | Confidential 39
![Page 40: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/40.jpg)
Copyright © 2014, Sapient Corporation | Confidential 40
Click To Call
From Print Ad
![Page 41: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/41.jpg)
Wearables are entering as “the most intimate screen”
![Page 42: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/42.jpg)
Related Pins get curated with link to buy on promoted Pins
Social Curation + Commerce
![Page 43: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/43.jpg)
43
Order Pizza From
Your Wrist In
< 20 Seconds
![Page 44: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/44.jpg)
Mobility is inspiring new hyper focused
communities, tools, and behaviors
Richer Utilities Inspired
Commerce Inspired
Content In-the-Moment Services
More Focused
Destination
Anonymous Apps 1- Many (Location, Topic, Time) Private 1-1 Messaging
Richer Utilities Inspired
Commerce Inspired
Content In-the-Moment Services
More Focused
Destination
Anonymous Apps 1- Many (Location, Topic, Time) Private 1-1 Messaging
Hyper Focused
Focused
Richer Utilities Inspired
Commerce Inspired
Content In-the-Moment Services
More Focused
Destination
Anonymous Apps 1- Many (Location, Topic, Time) Private 1-1 Messaging
Aggregated
![Page 45: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/45.jpg)
New gestures for a new generation
Constructed Filtering
Left Swipe Right Swipe
![Page 46: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/46.jpg)
Digital Pins activated from
Visiting Physical Places
![Page 47: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/47.jpg)
Commerce In A New Age Of Mobility
![Page 48: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/48.jpg)
Social will continue to integrate with traditional online destinations
Lifestyle and social continue to trump static website content
Traditional Homepages are migrating to Social Feed Mash-ups
![Page 49: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/49.jpg)
Copyright © 2014, Sapient Corporation | Confidential 49
Mobility Will Continue to Blur not only Physical +
Digital but also Product and Service
ASAP 54
![Page 50: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/50.jpg)
Experiential Concepts that extend past Ad Placement
Instead of sending out CDs to advertising
agencies Kontor Records created a direct
campaign that includes a vinyl record and a
unique player based on a turntable that plays
music using a smartphone.
71% of the 900 Turntable
QR codes were activated.
That's 64% more than the
average response.
42% followed the link to
the Kontor Online Store.
![Page 51: Closing Keynote: “Arc of Mobility: A Perspective on a New Era of Consumer Expectation & Opportunity”](https://reader033.vdocuments.us/reader033/viewer/2022060115/557cd4f3d8b42a5a6b8b47d0/html5/thumbnails/51.jpg)
Mobility takes our everyday journeys and
blurs them into a continuous flow of
orchestrated events — ultimately
changing how we think, act and connect
with brands and one another.