Closer to the Customer – with Dynamics CRM Create sustainable and profitable customer relations

FACTSHEET DYNAMICS CRM

2 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com

INDUSTRY EXPERIENCE

Würth Phoenix is your Microsoft Dynamics CRM partner for Sales Force Automation and multi-chan-nel processes.

INTERNATIONALITY

An internationally experienced project team supports you during successfully implemented rollouts in a global market environment.

TECHNOLOGY

You rely on the latest Micro-soft technology based on Dynamics 365.

BUSINESS INTELLIGENCE

Integrated Business Intelligence ensures a customer perspective in keeping with your market needs.

>> Microsoft Dynamics 365 combines CRM

and ERP features within a uniformly

integrated solution.

>> All corporate divisions, ranging from Sa-

les, BI, Customer Service, Field Service,

Administration and Marketing are fully

covered.

>> Würth Phoenix is the synonym for the Würth

Group’s sales experience and Microsoft’s

technological CRM innovation.

>> We are a Microsoft Gold Certified Partner

and a guarantee for successful

CRM projects.

WÜRTH PHOENIX AS YOUR PARTNER

3IT Solutions by WÜRTH PHOENIX© Würth Phoenix

SALES FORCE AUTOMATION...due to a broad expertise in Sales and CRM-processes

20 ...countries in which our CRM solutions are productive

60%

...CRM projects with more than 100 users

25%

...annual growth with our CRM solutions

300...million euros generated globally by our most recent CRM customer GEWISS

4.000

...CRM users supported globally

SALES EXCELLENCE

› Dynamics CRM and our vertical solution Speedy+ are sales-focused, but also broadly support Marketing and Customer Service processes.

› You have a complete overview of the sales development and tangible cross-selling and up-selling lead potentials.

› Dynamics CRM allows you to access your customer by mobile end devices at any time.

› Automatic priority assignments are directly linked to similarly stored queries for faster problem-solving.

› Support queries can thus be processed quicker, leading to higher customer satisfaction and better customer commitment.

70

...Microsoft Dynamics certified consultants

FACTS & FIGURES

4 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com

INSPIRE CUSTOMERSCRM as corporate strategy

YOUR ADDED VALUES

› The software innovation of Microsoft combined with Würth Phoenix‘s

distribution know-how provide you with an highly adaptable,

sustainable and integrated offer.

› Microsoft Dynamics CRM and the broad know how of our project team

ensures continuous and consistent communication for all customer and

sales processes.

› Dynamics CRM can be smoothly integrated in your existing Microsoft

infrastructure.

› High user acceptance is ensured by a full integration in Microsoft

Office.

In past years, customers across all sectors and distribution channels have become increasingly demanding. They seek interaction with your company

to an extent that was previously inconceivable. For you, that means your communication with customers and partners has to be prompt and simple

across all communication channels and systems.

5IT Solutions by WÜRTH PHOENIX© Würth Phoenix

LEADING TECHNOLOGY, INTERNATIONAL EXPERIENCEWürth Phoenix‘s sales competence, Microsoft‘s technological innovation

LEADING TECHNOLOGY

› Dynamics CRM relies on existing Microsoft solutions, such

as Exchange, Active Directory or Microsoft SQL Server.

› SharePoint can be readily integrated as well.

› With Dynamics CRM, your IT landscape remains

homogeneous and investments already made are secured.

› Dynamics CRM can be fully integrated in the Microsoft

Office suite – your employees will immediately get their

bearings, without needing to leave their familiar working

environment.

› Long training phases and familiarization times are

therefore redundant, as your employees are able to work

productively within a very short time.

› The economy is becoming increasingly global. Small

and medium-sized companies are also increasingly

present with branches in various countries outside their

domestic market.

› With over 40 different languages and implementation

of the legal provisions of numerous countries via

localization packs, Dynamics CRM is optimally

equipped for global markets.

› In addition, Würth Phoenix disposes of CRM experts

who are used to successfully completing cross-border

and cross-culture projects.

› We support over 4,000 CRM users in various

countries.

GLOBAL EXPERTISE

ERP & CRM

6 IT Solutions by WÜRTH PHOENIX www.wuerth-phoenix.com

ERP – CRM – IT SYSTEM MANAGEMENTWürth Phoenix business software – it’s all a matter of the people involved

ABOUT WÜRTH PHOENIX

› As software and consulting company in the Würth Group, we implement and

support sector-specific ERP, CRM and system management solutions, both

inside and outside the Würth Group.

› We are solution partners for business processes with distinct core

competences in the wholesale, distribution and sales processes. We ensure the

competitiveness of market-leading companies by evolving software quality into

service excellence.

WHAT WE STAND FOR

CONTINUITY

Our work and our economies are oriented towards long-term stability and cooperation with our customers.

QUALITY

To us, quality means always calling things into question and achieving a balance between continuous renewal and exten-sion of the tried-and-trusted.

SALES FOCUS

The major focuses of our market access are customer-oriented work, thought and trading processes that emphasize our strengths.

TRUST

Our customers trust in our actions. Their resulting benefit determines what is innovative, marketable and thus successful for them.

7IT Solutions by WÜRTH PHOENIX© Würth Phoenix

VOICE OF THE CUSTOMEREnthusiastic users are our best reference

„The Würth Phoenix CRM solution allows us to pursue new paths in our customer management. The exact knowledge of our customers’ preferences, needs and potential makes our customer relations even more sustainable.”Ornella Pippa, Sales Admin & Logistics, Miele Italien

EXCERPT FROM CURRENT CRM PROJECTS

REFERENZEN

Würth Phoenix S.r.l.via Kravogl 4I-39100 BolzanoTel: +39 0471 56 41 11Fax: +39 0471 56 41 22E-Mail: info@wuerth-phoenix.com

Würth Phoenix S.r.l.Via Tiberina Km 17,600I-00060 Capena (Rome)Tel: +39 06 90 10 11 11Fax: +39 06 90 10 11 10

© Würth Phoenix S.r.l.

www.wuerth-phoenix.com