clj5550
TRANSCRIPT
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HP Color LaserJet 5500 and 5550 Series Printers - Numerical Printer Messages
Introduction
10.00.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?
10.10.YY SUPPLIES ERROR alternates with FOR HELP PRESS ?
10.30.00 SUPPLIES ERROR alternates with FOR HELP PRESS ?
10.30.01 SUPPLIES ERROR alternates with FOR HELP PRESS ?
10.30.02 SUPPLIES ERROR alternates with FOR HELP PRESS ?
10.30.03 SUPPLIES ERROR alternates with FOR HELP PRESS ?
13.0A JAM IN TOP COVER AREA
13.01.00 JAM IN TRAY X alternates with FOR HELP PRESS ?
13.02.00 JAM IN TRAY X alternates with FOR HELP PRESS ?
13.05.00 JAM IN PAPER PATH X alternates with FOR HELP PRESS ?
13.09.00 JAM IN TOP COVER AREA X alternates with FOR HELP PRESS ?
13.12.00 JAM IN DUPLEX PATH X alternates with FOR HELP PRESS ?
13.21.00 JAM IN PAPER PATH X alternates with FOR HELP PRESS ?
20 INSUFFICIENT MEMORY alternates with TO CONTINUE PRESS
22 EIO 1 BUFFER OVERFLOW alternates with TO CONTINUE PRESS
22 EIO 2 BUFFER OVERFLOW alternates with TO CONTINUE PRESS
22 PARALLEL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS
22 SERIAL I/O BUFFER OVERFLOW alternates with TO CONTINUE PRESS
40 BAD SERIAL TRANSMISSION alternates with TO CONTINUE PRESS
40 EIO 1 BAD TRANSMISSION alternates with TO CONTINUE PRESS
40 EIO 2 BAD TRANSMISSION alternates with TO CONTINUE PRESS
41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE]
41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS? alternates with LOAD TRAY XX: [TYPE] [SIZE]
41. X PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE PRESS (Select)
49.xxxx PRINTER ERROR
50.X FUSER ERROR alternates with FOR HELP PRESS THE ?
51.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON
52.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON
53.10.05 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND THEN ON
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53.11.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB
53.12.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB
53.13.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB
53.14.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB
53.X0.ZZ PRINTER ERROR alternates with TO CONTINUE TURN OFF THEN ON
54.1 PRINTER ERROR
54.3 PRINTER ERROR
54.4 PRINTER ERROR
54.5 PRINTER ERROR
54.20 PRINTER ERROR
54.6 PRINTER ERROR
54.7 PRINTER ERROR
54.8 PRINTER ERROR
54.9 PRINTER ERROR
54.10 PRINTER ERROR
54.11 PRINTER ERROR
54.12 PRINTER ERROR
54.13 PRINTER ERROR
54.14 PRINTER ERROR
54.19 PRINTER ERROR
54.21 PRINTER ERROR 54.22 PRINTER ERROR 54.23 PRINTER ERROR 54.24 PRINTER ERROR
55.x PRINTER ERROR alternates with TO CONTINUE PRESS
57.3 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON
57.4 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON
57.7 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON
58.3 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON
58.4 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON
59.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON
62 NO SYSTEM alternates with TO CONTINUE TURN OFF THEN ON
64 PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON
68.0 PERMANENT STORAGE ERROR FOR HELP PRESS ? alternates with TO CONTINUE
PRESS
68.0 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE
PRESS
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68.0 PERMANENT STORAGE WRITE FAIL alternates with TO CONTINUE PRESS
68.1 PERMANENT STORAGE ERROR FOR HELP PRESS ? alternates with TO CONTINUE
PRESS
68.1 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates with TO CONTINUE
PRESS
68.1 PERMANENT STORAGE WRITE FAIL alternates with TO CONTINUE PRESS
79 PRINTER ERROR alternates with TO CONTINUE TURN PRINTER OFF THEN TURN ON
81 EIO ERROR
82 EIO ERROR
Introduction Most control panel messages are status messages that display information about the HP Color LaserJet 5500 and 5550 series printer's current operation. In addition, the printer displays warning messages, error messages, and critical error messages. This document contains a brief description of each message category and sections that explain each numerical control panel message and recommend what action needs to be taken to resolve the error. Status messages Status messages reflect the current state of the printer. They offer information about normal printer operation and no interaction is required to clear them. They change as the state of the printer changes. Whenever the printer is ready, not busy, and has no pending warning messages, the status message READY is displayed if the printer is online. Warning messages Warning messages display information about data and print errors. These messages typically alternate
with the READY or STATUS messages and remain displayed until the (Select) button is pressed. If CLEARABLE WARNING is set to JOB in the printer’s configuration menu, these messages are cleared by the next print job. Error messages Error messages communicate that some action must be performed, such as adding paper or clearing a paper jam. Some error messages are auto-continuable; if AUTO CONTINUE=ON the printer will continue normal operation after displaying an auto-continuable error message for 10 seconds. NOTE: Any button pressed during the 10-second display of an auto-continuable error message will
override the auto-continue feature and the function of the button pressed will take precedence. For example, pressing the CANCEL JOB button will cancel the job.
Critical error messages Critical error messages display warnings about device failures. Turning the printer off and then on can clear some of these messages. These messages are not affected by the AUTO CONTINUE setting. If a critical error persists, service is required. NOTE: The control panel messages are listed in numerical order. 10.00.YY SUPPLIES ERROR alternates with FOR HELP PRESS ? Possible printer control panel message 10.00.00 - The printer cannot read or write to the black print cartridge memory tag. 10.00.01 - The printer cannot read or write to the cyan print cartridge memory tag. 10.00.02 - The printer cannot read or write to the magenta print cartridge memory tag. 10.00.03 - The printer cannot read or write to the yellow print cartridge memory tag. Description The printer cannot read or write to the print cartridge memory tag. Action
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1. Turn the printer off and then back on. 2. If error returns, remove all print cartridges and turn printer off. 3. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Wait for the printer prompt to install each print cartridge. 5. If the error persists, contact HP Customer Care Support.
10.10.YY SUPPLIES ERROR alternates with FOR HELP PRESS ? Possible printer control panel error message 10.10.00 - The printer cannot read or write to the black print cartridge memory tag, or the memory tag is missing. 10.10.01 - The printer cannot read or write to the cyan print cartridge memory tag, or the memory tag is missing. 10.10.02 - The printer cannot read or write to the magenta print cartridge memory tag, or the memory tag is missing. 10.10.03 - The printer cannot read or write to the yellow print cartridge memory tag, or the memory tag is missing. Description The printer cannot read or write to the print cartridge memory tag, or the memory tag is missing. Action
1. Turn the printer off and then back on. 2. If error returns, remove all print cartridges and turn the printer off. 3. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Wait for the printer prompt to install each print cartridge. 5. If the error persists, contact HP Customer Care Support.
10.30.00 SUPPLIES ERROR alternates with FOR HELP PRESS ? Description
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Non-HP black print cartridge installed. Action
1. Ensure print cartridge is a genuine HP cartridge. 2. Turn the printer off and then back on. 3. If error returns, remove all print cartridges and turn printer off. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. Wait for the printer prompt to install each print cartridge. 6. If the error persists, contact HP Customer Care Support.
10.30.01 SUPPLIES ERROR alternates with FOR HELP PRESS ? Description Non-HP cyan print cartridge installed. Action
1. Ensure the print cartridge is a genuine HP cartridge. 2. Turn the printer off and then back on. 3. If error returns, remove all print cartridges and turn printer off. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. Wait for the printer prompt to install each print cartridge. 6. If the error persists, contact HP Customer Care Support.
10.30.02 SUPPLIES ERROR alternates with FOR HELP PRESS ? Description Non-HP magenta print cartridge installed. Action
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1. Ensure the print cartridge is a genuine HP cartridge. 2. Turn the printer off and then back on. 3. If the error returns, remove all print cartridges and turn the printer off. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. Wait for the printer prompt to install each print cartridge. 6. If the error persists, contact HP Customer Care Support.
10.30.03 SUPPLIES ERROR alternates with FOR HELP PRESS ? Description Non-HP yellow print cartridge installed. Action
1. Ensure the print cartridge is a genuine HP cartridge. 2. Turn the printer off and then back on. 3. If the error returns, remove all print cartridges and turn the printer off. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. Wait for the printer prompt to install each print cartridge. 6. If the error persists, contact HP Customer Care Support.
13.0A JAM IN TOP COVER AREA Description During a duplex print job, media was delayed in the output bin before it entered the duplex path. Action
1. Open the top cover. 2. Pull forward on the two green handles on either side of the fuser to disengage the fuser
rollers.
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3. Open the fuser cover, and remove the media. 4. Press back on the two green handles on either side of the fuser to re-engage the fuser
rollers. 5. Close the top cover
13.01.00 JAM IN TRAY X alternates with FOR HELP PRESS ? Description Paper is delayed in the feed area of the specified tray (x). Action
1. Lift the top cover. 2. Pull open the front cover. 3. Pull open the Electrostatic Transport Belt (ETB). 4. Pull paper by both corners to remove it. 5. If no paper is found, re-adjust all paper guides in trays to ensure settings are correct. 6. Make sure paper trays are not overfilled. 7. Clean the pick-up roller and separation pad and replace if worn.
13.02.00 JAM IN TRAY X alternates with FOR HELP PRESS ? Description Paper is stuck in the feed area of the specified tray (x). Action
1. Lift the top cover. 2. Pull open the front cover. 3. Pull open the Electrostatic Transport Belt (ETB). 4. Pull paper by both corners to remove it. 5. Clean the pick-up roller and separation pad and replace if worn. 6. If paper is folding into an accordion shape, check that all print cartridge shutters are
opening and closing in unison as you open and close the ETB.
13.05.00 JAM IN PAPER PATH X alternates with FOR HELP PRESS ? Description Paper is delayed in the paper input path or has not reached the fuser paper sensor in the expected time. Action
1. Lift the top cover. 2. Pull open the front cover. 3. Pull open the Electrostatic Transport Belt (ETB). 4. Pull paper by both corners to remove it. 5. Check that all print cartridge shutters are opening and closing in unison as you open and
close the ETB.
13.09.00 JAM IN TOP COVER AREA X alternates with FOR HELP PRESS ? Description Paper has jammed or crumpled into an accordion fold as it enters the fuser. Action
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1. Lift the top cover. 2. Firmly lift the two green handles on either side of the fuser to disengage the fuser rollers. 3. Open the fuser cover and remove the paper. 4. Firmly press down on the two green handles on either side of the fuser to re-engage the
fuser rollers. 5. Open the Electrostatic Transport Belt (ETB). 6. Check for additional paper in the paper path.
13.12.00 JAM IN DUPLEX PATH X alternates with FOR HELP PRESS ? Description During an automatic two-sided (duplex) print job, paper was removed from the output bin before it entered the duplex path, or paper has entered the duplex path, but it is stuck. Action
1. Lift the top cover. 2. Pull open the front cover. (Do not open the Electrostatic Transport Belt [ETB].) 3. Pull paper by both corners to remove it. 4. Open the ETB. 5. Check for additional paper in the paper path.
13.21.00 JAM IN PAPER PATH X alternates with FOR HELP PRESS ? Description One of the covers is not completely closed. Be sure both covers are closed before printing. Action
1. Open the covers and the Electrostatic Transport Belt (ETB). 2. Pull paper by bother corners to remove it.
20 INSUFFICIENT MEMORY alternates with TO CONTINUE PRESS
Description The printer has received more data from the computer than fits in available memory. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Reduce the complexity of the print job to avoid this error. This can be done by lowering
the resolution of graphics, and printing at a lower resolution. 3. If the message persists, adding additional memory to the printer may allow printing of
more complex pages.
22 EIO 1 BUFFER OVERFLOW alternates with TO CONTINUE
PRESS Description Too much data was sent to the EIO card in EIO Slot 1. An improper communications protocol might be in use. Action
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1. Press (Select) to resume printing. Some data will be lost. 2. Check the host configuration.
22 EIO 2 BUFFER OVERFLOW alternates with TO CONTINUE
PRESS Description Too much data was sent to the EIO card in Slot 2. An improper communications protocol might be in use. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Check the host configuration.
22 PARALLEL I/O BUFFER OVERFLOW alternates with TO
CONTINUE PRESS Description Too much data was sent to the parallel port. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Check for a loose cable connection and be sure to use a high-quality cable. Some non-
HP parallel cables might be missing pin connections, or might otherwise not conform to the IEEE-1284 specification.
3. If the message persists, change PARALLEL ADV COMMUNICATION to OFF, and PARALLEL HIGHSPEED to NO in the I/O Menu.
22 SERIAL I/O BUFFER OVERFLOW alternates with TO CONTINUE
PRESS Description Too much data was sent to the serial port. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Print an EIO Configuration page and verify that the serial pacing item matches the setting
on the computer.
a. Press (Select) to access the Menu on the Control Panel.
b. Press the (Down Arrow) button until PRINT CONFIGURATION is highlighted.
c. Press (Select) to print the Configuration page.
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40 BAD SERIAL TRANSMISSION alternates with TO CONTINUE
PRESS Description An error (parity, framing, or line overrun) occurred while data was being sent to the serial port. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Check for a loose cable connection. 3. Turn the printer off. 4. Reseat the EIO card and turn the printer on. 5. If the error returns, try a different EIO slot 6. Print an EIO Configuration page and verify that the serial pacing item matches the setting
on the computer.
a. Press (Select) to access the Menu on the Control Panel.
b. Press the (Down Arrow) button until PRINT CONFIGURATION is highlighted.
c. Press (Select) to print the Configuration page
40 EIO 1 BAD TRANSMISSION alternates with TO CONTINUE
PRESS Description A connection with the card in EIO Slot 1 has been abnormally broken. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Turn the printer off. 3. Reseat the EIO card and turn the printer on. 4. If the error returns try a different EIO slot. 5. If this message persists, contact an HP-authorized service or support provider.
40 EIO 2 BAD TRANSMISSION alternates with TO CONTINUE
PRESS Description A connection with the card in EIO Slot 2 has been abnormally broken. Action
1. Press (Select) to resume printing. Some data will be lost. 2. Turn the printer off. 3. Reseat the EIO card and turn the printer on. 4. If the error returns try a different EIO slot. 5. If this message persists, contact an HP-authorized service or support provider.
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41.3 UNEXPECTED SIZE IN TRAY XX FOR HELP PRESS ? alternates with LOAD TRAY XX: [TYPE] [SIZE] Description Paper is loaded that is longer or shorter in the feed direction than the size configured for the tray. Possible printer control panel error message: 41.3 UNEXPECTED SIZE IN TRAY 1 41.3 UNEXPECTED SIZE IN TRAY 2 41.3 UNEXPECTED SIZE IN TRAY 3 41.3 UNEXPECTED SIZE IN TRAY 4 Action
1. If the incorrect size was selected, cancel the job or press ? (Help) to access help.
2. Press (Up Arrow) and (Down Arrow) to step through the instructions. 3. Adjust all trays to the correct paper size.
41.5 UNEXPECTED TYPE IN TRAY XX FOR HELP PRESS? alternates with LOAD TRAY XX: [TYPE] [SIZE] Description The printer senses a different paper or print media type in the paper path than configured in the tray. Possible printer control panel error message: 41.5 UNEXPECTED TYPE IN TRAY 1 41.5 UNEXPECTED TYPE IN TRAY 2 41.5 UNEXPECTED TYPE IN TRAY 3 41.5 UNEXPECTED TYPE IN TRAY 4 Action
1. If the incorrect type was selected, cancel the job or press ? (Help) to access help.
2. Press (Up Arrow) and (Down Arrow) to step through the instructions.
41. X PRINTER ERROR FOR HELP PRESS ? alternates with TO
CONTINUE PRESS (Select) Description A printer error has occurred. Possible printer control panel error message: 41.1 unknown misprint error 41.2 beam detect misprint error 41.3 media feed error (size) 41.4 no VSYNC error 41.5 media feed error (type) 41.6 ETB detection error 41.7 feed delay error 41.9 noise VSREQ Action
1. Press (Select) to continue or press ? (Help) for more information. 2. If the message persists, turn the printer off and then back on. 3. If the message persists, contact an HP-authorized service or support provider.
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49.xxxx PRINTER ERROR Description 49 errors are generally communication errors or file related issues and can usually be resolved by following the steps below: Action
1. Turn the printer off, and then turn it on again. 2. If the 49 error returns turn the power off, unplug the power cable, disconnect all network
cables, and remove the HP Jetdirect card (or any third-party devices), if installed. 3. Wait at least 30 seconds before plugging the printer back in directly to a wall outlet. Do
not plug the printer into a power strip or a surge protector. 4. Turn the printer on. If the 49 error returns, turn the power off, and then unplug the printer. 5. Remove the formatter board. 6. Check that the parallel I/O board is firmly installed on the formatter board. 7. Check for any non-HP memory DIMMs. If any extra memory is installed, remove it. 8. Reconnect the power cord, and turn the power on. 9. If the 49 error returns, perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the (Select) button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
10. If the 49 error returns, contact an HP-authorized service or support provider.
50.X FUSER ERROR alternates with FOR HELP PRESS THE ? Description for specific 50.X errors
Error message Description
50.1 A low fuser temperature error has occurred, possibly due to an inadequate external or internal power supply.
50.2 A fuser warm-up service error has occurred, possibly due to an inadequate external or internal power supply.
50.3 A high fuser temperature error has occurred, possibly due to an inadequate external or internal power supply.
50.4 A faulty fuser error has occurred. There may be a problem with the printer's fuser, or inadequate external or internal power supply/line voltage.
50.5 An inconsistent fuser error has occurred, possibly due to an inadequate external or internal power supply/line voltage.
50.6 An open fuser error has occurred.
Action
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1. Turn the printer off, and turn it on again. 2. Remove the surge protector or Uninterruptible Power Supply (UPS) and connect the
printer directly to a power source. 3. Try a different power cord. 4. Try a different electrical circuit. 5. Inspect the fuser for media or damage, and reseat the fuser.
a. Open the top cover. b. Locate the green square tab on the right of the fuser flap and lift it to inspect the
fuser roller for media or damage. c. Unscrew two blue knobs located on each side above the control panel. d. Lift the fuser by grasping the fuser housing above the green arrow on the left
and right. e. Reinstall the fuser.
6. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
7. If this message persists, contact an HP-authorized service or support provider.
51.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Possible printer control panel error messages 51.10 51.20 51.1K 51.2K 51.1C 51.2C 51.1M 51.2M 51.1Y 51.2Y Description Either a beam detects error or a laser error has occurred. X Description 1 - Beam detect error 2 - Laser error Y Description 0 - No color K - Black C - Cyan M - Magenta Y - Yellow Action
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1. Press the green (Select) button to continue. 2. Turn the printer off, and turn it on again. 3. Perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the (Select) button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
52.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Possible printer control panel error message 52.10 52.20 52.1K 52.2K 52.1C 52.2C 52.1M 52.2M 52.1Y 52.2Y Description A scanner error, scanner startup error, or a scanner rotation error has occurred. X Description 1 - Scanner error 2 - Scanner startup error 3 - Scanner rotation error Y Description 0 - No color K - Black C - Cyan M - Magenta Y - Yellow Action
1. Press the green (Select) button to continue. 2. Turn the printer off, and turn it on again. 3. Perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
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c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the (Select) button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
53.10.05 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND THEN ON Description A DIMM is installed in both 168-pin DIMM Slot J4 (as labeled on the formatter board) and 100-pin DIMM Slot J5 (as labeled on the formatter board). This is an invalid configuration. DIMMs cannot be installed in both of these slots at the same time. Action
1. Turn the printer off. 2. Remove one of the DIMMs, or move one of the DIMMs to a different slot. 3. Turn the printer back on. 4. If this message persists, contact an HP-authorized service or support provider.
53.11.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message: 53.11.00 53.11.01 53.11.02 53.11.03 53.11.04 53.11.05 Description An error occurred with the printer’s memory in DIMM Slot J1 (as labeled on the formatter board). This may be unsupported memory. Action
1. Press the Cancel Job button. 2. Turn the printer off, and turn it on again. 3. If the message returns, check memory DIMM in Slot J1 to ensure it is supported memory. 4. Move to a different memory slot to determine if slot is bad. 5. Reseat or replace the memory in DIMM Slot J1. 6. If this message persists, contact an HP-authorized service or support provider.
53.12.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB
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Possible printer control panel error message: 53.12.00 53.12.01 53.12.02 53.12.03 53.12.04 53.12.05 Description An error occurred with the printer’s memory in DIMM Slot J2 (as labeled on the formatter board). This may be unsupported memory. Action
1. Press the Cancel Job button. 2. Turn the printer off, and turn it on again. 3. If the message returns, check memory DIMM in Slot J2 to ensure it is supported memory. 4. Move to a different memory slot to determine if the slot is bad. 5. Reseat or replace memory in DIMM Slot J2. 6. If this message persists, contact an HP-authorized service or support provider.
53.13.YY PRINTER ERROR TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message: 53.13.00 53.13.01 53.13.02 53.13.03 53.13.04 53.13.05 Description An error occurred with the printer’s memory in DIMM Slot J3 (as labeled on the formatter board). This may be unsupported memory. Action
1. Press Cancel Job button. 2. Turn the printer off, and turn it on again. 3. If the message returns, check the memory DIMM in Slot J3 to ensure it is supported
memory. 4. Move to a different memory slot to determine if the slot is bad. 5. Reseat or replace memory in DIMM Slot J3. 6. If this message persists, contact an HP-authorized service or support provider.
53.14.YY PRINTER ERROR alternates with TO CONTINUE PRESS CANCEL JOB Possible printer control panel error message: 53.14.00 53.14.01 53.14.02 53.14.03 53.14.04 53.14.05 Description An error occurred with the printer’s memory in DIMM Slot J4 (as labeled on the formatter board). This may be unsupported memory. Action
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1. Press the Cancel Job button. 2. Turn the printer off, and turn it on again. 3. If the message returns, check the memory DIMM in Slot J4 to ensure it is supported
memory. 4. Move to a different memory slot to determine if the slot is bad. 5. Reseat or replace memory in DIMM Slot J4. 6. If this message persists, contact an HP-authorized service or support provider.
53.X0.ZZ PRINTER ERROR alternates with TO CONTINUE TURN OFF THEN ON Description An error has occurred in the onboard RAM. Action
1. Press (Select) to continue. 2. Turn the printer off, and turn it on again. 3. If this message persists, contact an HP-authorized service or support provider.
54.1 PRINTER ERROR Description A low fuser temperature error has occurred. Action
1. Turn the printer off, and turn it on again. 2. Remove the surge protector or Uninterruptible Power Supply (UPS) and connect the
printer directly to a power source. 3. Try a different power cord. 4. Try a different electrical circuit. 5. Inspect the fuser for media or damage, and then reseat the fuser.
a. Open the top cover. b. Locate the green square tab on right of the fuser flap and lift to inspect fuser
roller for media or damage. c. Unscrew two blue knobs located on each side of the fuser. d. Lift the fuser by grasping the fuser housing above the green arrow on left and
right. e. Reinstall fuser.
6. Perform a cold reset. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
7. If this message persists, contact an HP-authorized service or support provider.
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54.3 PRINTER ERROR Description There is a problem with the Image Density Sensor. Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
54.4 PRINTER ERROR Description There is a problem with the Waste toner sensor. Action Turn the printer off, and turn it on again. 54.5 PRINTER ERROR Or 54.20 PRINTER ERROR Description There is a problem with the Color Plane Registration Sensor Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
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a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
54.6 PRINTER ERROR Description There is a problem with the Overhead Transparency (OHT) Sensor Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
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c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
54.7 PRINTER ERROR Description There is a problem with the yellow drum home position sensor. Action
1. Turn the printer off, and turn it on again. 2. If the error returns, remove the yellow cartridge and turn the printer off. 3. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Wait for the printer to prompt for installation of the yellow print cartridge. 5. If this message persists, contact an HP-authorized service or support provider.
54.8 PRINTER ERROR Description There is a problem with the magenta drum home position sensor. Action
1. Turn the printer off, and turn it on again. 2. If the error returns, remove the magenta cartridge and turn the printer off. 3. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
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d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Wait for the printer to prompt for installation of the magenta print cartridge. 5. If this message persists, contact an HP-authorized service or support provider.
54.9 PRINTER ERROR Description There is a problem with the cyan drum home position sensor. Action
1. Turn the printer off, and turn it on again. 2. If the error returns, remove the cyan cartridge and turn the printer off. 3. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Wait for the printer to prompt for installation of the cyan print cartridge. 5. If this message persists, contact an HP-authorized service or support provider.
54.10 PRINTER ERROR Description There is a problem with the black drum home position sensor. Action
1. Turn the printer off, and turn it on again. 2. If error returns, remove the black print cartridge and turn printer off. 3. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
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e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
h. Wait for printer prompt to install the black print cartridge. 4. If this message persists, contact an HP-authorized service or support provider
54.11 PRINTER ERROR Description There is a problem with the yellow density sensor. Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Replace the yellow cartridge 5. If this message persists, contact an HP-authorized service or support provider.
54.12 PRINTER ERROR Description There is a problem with the magenta density sensor. Action
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1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Replace the magenta cartridge 5. If this message persists, contact an HP-authorized service or support provider.
54.13 PRINTER ERROR Description There is a problem with the cyan density sensor. Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
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3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. Replace the cyan cartridge. 5. If this message persists, contact an HP-authorized service or support provider.
54.14 PRINTER ERROR Description There is a problem with the black density sensor. Action
1. Turn the printer off, and turn it on again. 2. Force a calibration by selecting CALIBRATE NOW from the Print Quality Menu.
a. Press (Select) to enter the MENUS.
b. Press (Down Arrow) to highlight CONFIGURE DEVICE.
c. Press (Select) to select CONFIGURE DEVICE.
d. Press (Down Arrow) to highlight PRINT QUALITY.
e. Press (Select) to select PRINT QUALITY.
f. Press (Down Arrow) to highlight CALIBRATE NOW.
g. Press (Select) to select CALIBRATE NOW. h. Wait for the printer to calibrate.
3. Perform a cold reset on the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
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4. Replace the black cartridge. 5. If this message persists, contact an HP-authorized service or support provider.
54.19 PRINTER ERROR Description There is a problem with the Electrostatic Transport Belt (ETB) speed control sensor. Action
1. Turn the printer off, and turn it on again. 2. Remove the ETB and reseat it. 3. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
4. If this message persists, contact an HP-authorized service or support provider.
54.21 PRINTER ERROR Or 54.22 PRINTER ERROR Or 54.23 PRINTER ERROR Or 54.24 PRINTER ERROR Description There is a problem with the toner level sensors. The specific 54.2X corresponds with a specific print cartridge. See below:
Error Message Toner sensor
54.21 Yellow Toner Remaining Sensor
54.22 Magenta toner Remaining Sensor
54.23 Cyan Toner Remaining Sensor
54.24 Black Toner Remaining Sensor Action
1. Turn the printer off, and turn it on again. 2. If error returns, remove all print cartridges and turn the printer off. 3. Check the three metal contacts on the right side of each print cartridge to make sure
they are in place and that nothing is obstructing them. 4. Perform a cold reset on the printer.
a. Turn the printer on. b. Watch the control panel.
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c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. Wait for the printer to prompt to install each print cartridge. 6. If this message persists, contact an HP-authorized service or support provider.
55.x PRINTER ERROR alternates with TO CONTINUE PRESS Description The DC Controller is not communicating with the formatter. The problem could be caused by a timing error or an intermittent connection. Action
1. Press the green (Select) button to continue. 2. Turn the printer off, and turn it on again. 3. If this message persists, contact an HP-authorized service or support provider.
57.3 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON Description A printer fan error has occurred with the cartridge fan (vertical fan) Action
1. Turn the printer off, and turn it on again. 2. If this message persists, contact an HP-authorized service or support provider.
57.4 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON Description A printer fan error has occurred with the formatter fan (horizontal fan) Action
1. Turn the printer off, and turn it on again. 2. If this message persists, contact an HP-authorized service or support provider.
57.7 PRINTER ERROR alternates with TO CONTINUE TURN OFF AND ON Description A printer fan error has occurred with the power supply fan
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Action
1. Turn the printer off, and turn it on again. 2. If this message persists, contact an HP-authorized service or support provider
58.3 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON Description A CPU error reading a memory tag was detected. Action
1. Turn the printer off, and turn it on again. 2. If this message persists, contact an HP-authorized service or support provider.
58.4 PRINTER ERROR FOR HELP PRESS alternates with TO CONTINUE TURN OFF THEN ON Description A power supply error while reading a memory tag was detected. Action
1. Turn the printer off, and turn it on again. 2. If this message persists, contact an HP-authorized service or support provider.
59.XY PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Possible printer control panel error message: 59.00 59.0K 59.0C 59.0M 59.0Y 59.10 59.1K 59.1C 59.1M 59.1Y 59.20 59.2K 59.2C 59.2M 59.2Y 59.30 59.3K 59.3C 59.3M 59.3Y 59.40 59.4K 59.4C 59.4M
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59.4Y 59.50 59.5K 59.5C 59.5M 59.5Y 59.60 59.6K 59.6C 59.6M 59.6Y 59.70 59.7K 59.7C 59.7M 59.7Y 59.80 59.8K 59.8C 59.8M 59.8Y 59.90 59.9K 59.9C 59.9M 59.9Y 59.AO 59.AK 59.AC 59.AM 59.AY 59.B0 59.BK 59.BC 59.BM 59.BY 59.C0 59.CK 59.CC 59.CM 59.CY Description A printer motor error has occurred. This message might also appear if the ETB is missing or incorrectly installed. Ensure that the ETB is installed correctly. Action
1. Press the green (Select) button to continue. 2. Turn the printer off, and then turn the printer on. 3. If the error message returns, turn the printer off. 4. Perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
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d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the check button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
5. If this message persists, contact an HP-authorized service or support provider.
62 NO SYSTEM alternates with TO CONTINUE TURN OFF THEN ON Description No system was found. Indicates there is a printer firmware problem. Either there is no firmware DIMM installed or the DIMM has failed. Action
1. Turn the printer off. 2. Reseat the firmware DIMM, making sure it is in the 168-pin Slot J1 (as labeled on the
formatter board). 3. Turn the printer back on. 4. If the error message returns, turn the printer off. 5. Perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button.
d. Continue holding the green (Select) button until the Ready, Data, and Attention lights flash once, and then stay on steady.
e. Release the (Select) button when the Ready, Data, and Attention light are on steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
6. If this message persists, contact an HP-authorized service or support provider.
64 PRINTER ERROR FOR HELP PRESS ? alternates with TO CONTINUE TURN OFF THEN ON Description A scan-buffer error occurred. Action
1. Turn the printer off, and then turn the printer on. 2. If the error message returns, turn the printer off. 3. Perform a cold reset.
a. Turn the printer on. b. Watch the control panel.
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c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
68.0 PERMANENT STORAGE ERROR FOR HELP PRESS ?
alternates with TO CONTINUE PRESS Description One or more settings saved in the onboard NVRAM have been reset to the factory defaults. Action
1. Press (Select) to clear the message and continue printing. 2. If unexpected behavior occurs, turn the printer off and then turn it back on. 3. Print a CONFIGURATION PAGE to determine which settings have been changed.
a. Press (Select) to access the Menu on the Control Panel. b. Press the Down Arrow button until PRINT CONFIGURATION is highlighted.
c. Press (Select) to print the Configuration page.
68.0 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates
with TO CONTINUE PRESS Description The NVRAM storage device is full. Action
1. Press (Select) to clear the message and continue. 2. Turn the printer off then turn the printer back on. 3. If the error persists, execute NVRAM initialization. 4. Before initializing NVRAM, print a Configuration page and a supplies status page to
gather the following information: o Total page count and color page count o Transfer kit count o Fuser kit count o Serial Number
5. To initialize NVRAM, do the following: a. Turn the printer on and watch the control panel display.
b. When the display begins showing the memory count, press and hold (Down Arrow) until all three lights on the control panel are lit.
c. Press (Up Arrow).
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d. Press PAUSE/RESUME for the CLJ 5500, or the (Check Button) for the CLJ 5550. The display should show SKIP DISK LOAD.
e. Press (Up Arrow) until NVRAM INIT is highlighted.
f. Press (Select). The printer will initialize NVRAM and then continue its power-on sequence.
68.0 PERMANENT STORAGE WRITE FAIL alternates with TO
CONTINUE PRESS Description The NVRAM storage device is failing to write. Action
1. Press (Select) to clear the message and continue. 2. If unexpected behavior occurs, turn the printer off then turn the printer back on. 3. If the error persists, execute NVRAM initialization. 4. Before initializing NVRAM, print a Configuration page and a supplies status page to
gather the following information: o Total page count and color page count o Transfer kit count o Fuser kit count o Serial Number
5. To initialize NVRAM, do the following: a. Turn the printer on and watch the control panel display.
b. When the display begins showing the memory count, press and hold (Down Arrow) until all three lights on the control panel are lit.
c. Press (Up Arrow). d. Press PAUSE/RESUME for the CLJ 5500, or (Check Button) for the 5550.
The display should show SKIP DISK LOAD. e. Press (Up Arrow) until NVRAM INIT is highlighted.
f. Press (Select). The printer will initialize NVRAM and then continue its power-on sequence.
68.1 PERMANENT STORAGE ERROR FOR HELP PRESS ?
alternates with TO CONTINUE PRESS Description One or more settings saved on the flash dimm or hard disk has changed or is invalid. Action
1. Press (Select) to clear the message and continue printing. 2. If unexpected behavior occurs, turn the printer off and then turn it back on. 3. Print a CONFIGURATION PAGE to determine which settings have been changed.
a. Press (Select) to access the Menu on the Control Panel.
b. Press the (down arrow) button until PRINT CONFIGURATION is highlighted.
c. Press (Select) to print the Configuration page.
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68.1 PERMANENT STORAGE FULL FOR HELP PRESS ? alternates
with TO CONTINUE PRESS Description The flash dimm or hard disk storage device is full. Action
1. Press (Select) to clear the message and continue. 2. Use HP Web Jetadmin software to delete files from the storage device. 3. If the error persists, reinitialize the hard disk or flash dimm.
a. Turn the printer on. b. Press and hold the PAUSE/RESUME for the CLJ 5500, or (Check Button) for
the CLJ5550 during memory test. c. Release the GO button after all LEDs flash once and then turn on solid.
d. Press and release the (Back Arrow).
e. Press (Select). The printer will initialize the hard disk and continue its power-on sequence.
68.1 PERMANENT STORAGE WRITE FAIL alternates with TO
CONTINUE PRESS Description The flash dimm or hard disk storage device is failing to write. Action
1. Press (Select) to clear message and continue. 2. If unexpected behavior occurs, turn the printer off then turn printer back on. 3. If the error persists, reinitialize the hard disk or flash dimm.
a. Turn the printer on. b. Press and hold the PAUSE/RESUME button for the CLJ 5500, or the Check
button for the CLJ 5550 during memory test. c. Release the GO button after all LEDs flash once and then turn on solid.
d. Press and release the (Back Arrow).
e. Press (Select). The printer will initialize the hard disk and continue its power-on sequence.
79 PRINTER ERROR alternates with TO CONTINUE TURN PRINTER OFF THEN TURN ON Description A critical error has occurred. This error could be the result of a hardware failure, or there could be a problem with communication or corrupt data. Each of the following steps is intended to determine whether the 79 error displayed on the printer is the result of a hardware failure. To ensure the tests are valid, turn the printer on between steps to determine if the error message has been cleared. Action
1. Turn off the printer
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2. Disconnect the printer from the PC and/or the network. 3. Power the printer on. If the error message does not reappear after disconnecting from the
PC/network, yet reappears once it is re-connected, verify that the print queue on the PC/server has been cleared of all pending jobs.
4. Power off the printer and unplug the power cord before proceeding with the following steps. Take the formatter board out of the printer and then reseat the various DIMMS or EIO cards.
a. Reseat the formatter back into the printer. b. Plug the power cord back in. c. Power the printer back on.
5. If the error returns, power off the printer. Remove all accessories that have been installed on the printer (for example, EIO Cards, RAM/ROM DIMMS). If the 79 error disappears after removing all the accessories, start adding the accessories back one at a time to isolate which one is causing the issue.
6. Cold reset the printer. a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
81 EIO ERROR Description The EIO accessory card in EIO Slot 1 has encountered a critical error. Action
1. Turn off the printer and then turn it back on. 2. Reseat the EIO card. 3. If the error persists, remove the card from Slot 1, and install it in Slot 2. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting
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82 EIO ERROR Description The EIO accessory card in EIO Slot 2 has encountered a critical error. Action
1. Turn off the printer and then turn it back on. 2. Reseat the EIO card. 3. If the error persists, remove the card from Slot 2, and install it in Slot 1. 4. Cold reset the printer.
a. Turn the printer on. b. Watch the control panel.
c. When the memory starts counting, press and hold the green (Select) button. d. Continue holding the green check button until the Ready, Data, and Attention
lights flash once, and then stay on steady. e. Release the check button when the Ready, Data, and Attention light are on
steady. The control panel will display SELECT LANGUAGE.
f. Press (Down Arrow) button once. The control panel will display COLD RESET.
g. Press (Select). The printer will perform a cold reset and then continue its power-on sequence.
NOTE: For more information and troubleshooting steps, refer to the document HP Jetdirect Print Servers - 80, 81, 82, 86, and 87 Service Errors, General Troubleshooting