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Taking action together CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford Nov 2014

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Taking action together

CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford

Nov 2014

The ‘generic’ patient?

• About 60% of Australians (15-74yrs) have limited health literacy*

• 1 in 3 NSW residents were born overseas • 1 in 4 NSW residents speak a language

other than English at home

*2006 Adult Literacy and Life Skills Survey, ABS

Page 3: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Consumer feedback on patient information publications (S2.4) What is your health services policy on health literacy? How are you assessing and breaking down barriers for patients?

Page 4: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Dr Karen Luxford 2014 4

Page 5: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Supporting engagement

Provide patients, family and carers with meaningful information to support care and to report on safety and quality performance

Dr Karen Luxford 2014 5

Page 6: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Informing consumers about the organization’s S&Q performance

Page 7: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Page 8: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Uptake by Local

Health Districts

Page 9: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

•How are you addressing health literacy barriers?

Page 10: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Page 11: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Page 12: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Page 13: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Dr Karen Luxford 2014

http://www.google.com.au/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&uact=8&docid=YwZkkQr2fyRzRM&tbnid=nYWlyyUO5LT49M:&ved=0CAcQjRw&url=http://flickrhivemind.net/flickr_hvmnd.cgi?method=GET&page=1&photo_number=50&tag_mode=all&search_type=Tags&originput=jail,prisoners&sorting=Interestingness&photo_type=250&search_domain=Tags&sort=Interestingness&textinput=jail,prisoners&ei=tJsrVJi8G8z48QXT2YGIDQ&psig=AFQjCNEwMClx3dJ3fd0XaumEXqtDAmCQuQ&ust=1412230424308035

Page 14: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Dr Karen Luxford 2014

Page 15: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Dr Karen Luxford 2014

Page 16: CLINICAL EXCELLENCE COMMISSION Dr Karen Luxford...a) b) 8 a) b) c) 1 Leadership commitment a) start each board meeting with a story of patient care from your service. b) spend more

Thank you and thanks to Anne Axam (PBC team)

Dr Karen Luxford 2014 16

For further information:

[email protected] www.cec.health.nsw.gov.au

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