8/12/2019 Client Support Technician II Jobs in Miami, Florida - Miami Children's Hospital

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2/26/2014 Client Support Technician II Jobs in Miami, Florida - Miami Children's Hospital

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JOB OVERVIEW

Company: Miami Children'sHospital

Base Pay: N/A

Other Pay:

Employee Type: Full-Time

Industry: Healthcare - HealthServices

Manages Others: Not Specified

Job Type: Other

Required Education: Not Specified

Required Experience: Not Specified

Required Travel: None

Relocation Covered: Not Specified

Reference ID: 5220

Location: Miami, FL 33 101( Map it! )

Contact: Not Available

Phone: Not Available

Fax: Not Available

COMPANY OVERVIEW

Miami Chil dren’s Hos pital is South Florida’s only licensed specialty hospitalexclusively for children a nd Florida’s only free-standing, pediatric trauma center.We have more than 650 attending physicians and over 130 pediatric sub-specialists work ing at our 289-bed facility.

Miami Chil dren’s Hos pital is world-renowned for excellence in all as pects of pediatric medicine and is routinely ranked among the best children’s hospitalsin the nation. Miami Child ren’s Hos pital is als o home to the largest pediatricteaching program in the southeastern United States and has been d esignatedby the ANCC as a Magnet facility, the nursing p rofession’s most pres tigiousinstitutional honor. Additionally, for the s ixth year in a row, Training mag azine hasselected Miami Children’s Hos pital as one of its Top 125 Training Organizations.

We are Excellence. We are Miami Children’s Hospital.

EOE – DFWP • Tobacco Free Facility

Learn More about Miami Ch ildren's Hosp ital

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JOB DESCRIPTION

Job Summary

Provides PC hardware and s oftware installation and supportservices and Internet access sup port services.

Minimum Job Requirements

Advanced knowledge of Windows 200 0/ XP/ Vis ta, Windows 2000/ 200 3/2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, MicrosoftVisio, Lotus Notes, Symantec Antivirus an d other busi ness applications.BS degree in Com puter Science/ Information Systems /related major or at

least 4 years o f equivalent work experience.Extensive experience with s etup, repair and modification of Windows PCdesktops and laptops, printers and other peripherals.Troubleshooting skills with 4+ years experience in a Windows- basedenvironment(s) and/or 3+ years e xperience with Macs.

JOB REQUIREMENTS

Essential Duties and Responsibilities

Identifies root cause of problems, manages and resolves complex issuesin a constantly changing technical environment.Installs, configures, implements and maintains desktop client software,e.g. Microsoft applications (Outlook, Exchange, Internet Explorer, Office,Windows, etc.) and/or Mac applications (Entourage, Safari, Office, MacO/S, etc) meeting SLAs on incidents and service requests.Installs, relocates and s upports PCs, servers, printers and other computer-related equipment.Performs analytical respons ibilities b y performing Root Cause Analysiswithin problem management.Tests network connectivity and access to ensure security, integrity and

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8/12/2019 Client Support Technician II Jobs in Miami, Florida - Miami Children's Hospital

http://slidepdf.com/reader/full/client-support-technician-ii-jobs-in-miami-florida-miami-childrens 2/2

2/26/2014 Client Support Technician II Jobs in Miami, Florida - Miami Children's Hospital

http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?APath=2.21.0.0.0&job_did=J3H6P66KK9NGBPTCH92&sc_cmp1=js_jrp_jobclick&IPath=QHKV… 2/2

.connections are s tandard, orderly and clearly identified.Tracks MCH’s assets by updating information as equip ment is replaced,moved or changed.

Knowledge/Skills/Abilities

Ability to communica te effectively in Englis h both verbally and in wri ting. Ability to prioritize tasks and com plete as signme nts within an es timatedtime frame.

Action- orie nted and s elf- mo tivated with the abili ty to impro ve theeffectiveness , performance and efficiency of the Client Support team.

Advanced knowledge of Windows 200 0/ XP/ Vis ta, Windows 2000/ 200 3/2008 Server, Microsoft Office XP/ 2003/ 2007, Microsoft Project, MicrosoftVisio, Lotus Notes, Symantec Antivirus an d other busi ness applications.

Certification in A+ and current MCSE preferred.Extensive experience with s etup, repair and modification of Windows PCdesktops and laptops, printers and other peripherals.Knowledge and experience of desktop and network managem ent,deployment and tracking tools such as SMS, Ghost, Citrix or comparableapplications.Sound knowledge of Helpdesk and Asset manag ement software, andgeneral Helpd esk/ Trouble Ticket and Project Managemen t process.Superior documentation skills are a must.Troubleshooting skills with 4+ years experience in a Windows- basedenvironment(s) and/or 3+ years e xperience with Macs.

(EOE DFW)

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