client manager - ian gayle

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Job Title: Client Manager (Corporate) Salary: £60,000 & 30% Bonus Location: Surrey Reference: IG/771960 Job Description: Meet or exceed agreed budget revenue, business generation and Client Satisfaction targets for existing Corporate sector clients Develop relationships with key Corporate client personnel, including at the most senior levels with decision-making & budget responsibility Production and maintenance of account plans for agreed Corporate sector clients Close liaison with the Nominated Consultants, Helpdesk and Operations to ensure that any Corporate client issues are addressed in a timely manner Close liaison with other Client Managers and Client Management Director Active account management of assigned Corporate clients Maintain up to date account plans for agreed Corporate clients Routinely report on progress against revenue and profit targets Monitor and manage all aspects of the service provided to key clients and achieve targeted satisfaction ratings Ensure that feedback is provided to the Client Management Director on Corporate clients’ perceptions and experience of our products Encourage Corporate sector client participation in user groups and our customer satisfaction programme and facilitate demonstrations for products or services that may be useful to Corporate sector clients Management of the regular processes of service level reporting, invoicing and information provision to allocated accounts Nurturing and encouraging Corporate sector clients to become reference sites Provide intelligence to and work closely with other Business Units and the Product Team to develop ‘new ‘ value propositions for target market Track record of successful client account management in the Corporate sector. Account development within a software application business Experience within the Corporate sector pensions market. Experience of practical use of formal account development methodologies To apply for this position please contact Ian Gayle, Associate Director of Pensions & Investments, PSD Group at: [email protected] or alternatively on 020 7970 9611. www.psdgroup.com

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  1. 1. Job Title: Client Manager (Corporate)Salary: 60,000 & 30% BonusLocation: SurreyReference: IG/771960Job Description: Meet or exceed agreed budget revenue, business generation and Client Satisfaction targets for existingCorporate sector clients Develop relationships with key Corporate client personnel, including at the most senior levels with decision-making& budget responsibility Production and maintenance of account plans for agreed Corporate sector clients Close liaison with the Nominated Consultants, Helpdesk and Operations to ensure that any Corporate clientissues are addressed in a timely manner Close liaison with other Client Managers and Client Management Director Active account management of assigned Corporate clients Maintain up to date account plans for agreed Corporate clients Routinely report on progress against revenue and profit targets Monitor and manage all aspects of the service provided to key clients and achieve targeted satisfactionratings Ensure that feedback is provided to the Client Management Director on Corporate clients perceptions andexperience of our products Encourage Corporate sector client participation in user groups and our customer satisfaction programmeand facilitate demonstrations for products or services that may be useful to Corporate sector clients Management of the regular processes of service level reporting, invoicing and information provision toallocated accounts Nurturing and encouraging Corporate sector clients to become reference sites Provide intelligence to and work closely with other Business Units and the Product Team to develop new value propositions for target market Track record of successful client account management in the Corporate sector. Account development within a software application business Experience within the Corporate sector pensions market. Experience of practical use of formal accountdevelopment methodologiesTo apply for this position please contact Ian Gayle, Associate Director of Pensions & Investments, PSD Group at:[email protected] or alternatively on 020 7970 9611.www.psdgroup.comPSD is a leading executive recruitment consultancy