client centric business development model
TRANSCRIPT
Client Centric Business Model -1
- Vision Raval
www.visionraval.com
Many companies are focus on their product centric approach in market in stead of being client centric or consumer centric.
Lets understand it with an example, Medical Representative salesmen is product centric, they will always talk about their product and doctor will first listen to you, understand your issue and get you the best and quick solution to start with.
What is Client Centric Model ?
Clients
Management Team
Frontline Development Team
Client is the key to grow team size
www.visionraval.com
10 % Clients[6.5% new & 3.5% Regular]
15% MT2.5% Top
Level12.5 Mid Level
75%Development
Team
ClientCost
TimeQuality
Support
What client want ?Cost affectivityIn terms of Project estimations.
Minimum execution Time to complete projects
Tested Delivery with optimum level of quality
Live support from BD, BA. PMS Base Reports, Regular status Update & Testing updates.
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QualityCost
Time
0
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Chart Title
Project AProject BProject C
Ideal Project Matrix
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Project A: BestProject B : Good Project C: Poor
1 time project
Regular Repeat Projects
Support and AMC
Focus segregation
Focus more on AMC and Repeat business base client
Less focus on one project clients, ask reference to them and analyze domain specific market to approach with their reference