UTZ Certified client caseAs an international organisation, UTZ Certified has expanded rapidly over the past few years. The

organic nature of this growth has resulted in a need for centralisation with respect to translation

work. So they headed to Concorde, where flexibility and sustainability are combined to create

the perfect solution.

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T R A N S L AT I O N SI N T E R P R E TAT I O N S

Company profile

UTZ Certified is a program and a label for sustainable

farming of coffee, cocoa and tea. Through the

UTZ program farmers grow better crops, generate

more income and create better opportunities

for themselves, their families and workers, while

safeguarding the environment.

Objectives

• Centralized management of translations

• Creation and management of term lists

• A uniform style across all translations

• Flexible invoice workflow

• Translation of a wide variety of documents

“We chose Concorde because we were looking for a flexible partner who could offer high quality translations to many different languages, often on tight deadlines.” Beth Hearn, Corporate Communications Officer, UTZ Certified

UTZ Certified facts

• UTZ Certified is the largest sustainability

program in the world for coffee and

cocoa.

• Headquartered in Amsterdam

• Offices on 5 different continents.

• As of 2014

• UTZ Certified labeled products can

be bought in 119 countries

• More than 50.000 farmers in the UTZ

program, across 34 countries.

The solution

A dedicated account and project management team

was specifically created for UTZ Certified; this team

allocates each and every translation job to a set of regular

translators. A central translation memory and a terminology

list were also developed in collaboration with UTZ Certified.

In order to further streamline the delivery of work, an

‘@concorde.nl’ email address was set up for UTZ Certified

so that the company’s personnel could easily submit

documents for translation to a central inbox.

Another requirement was that translations could be

invoiced separately per department on UTZ Certified’s

side. Concorde’s standard invoicing model was therefore

modified so that each invoice could be equipped with a

departmental reference for UTZ Certified.

Finally, the UTZ Certified personnel were able to spend

a day at the Concorde offices to see how translation

software is used. This mutual understanding of company

processes improves the translation procedure overall.

Why Concorde?

• Sustainable, customised translation solutions tailored to

your organisational structure and company processes;

• Manage your own translation memory and term lists;

• We offer extensive experience in various sectors,

including medicine, retail, fashion, technical and legal;

• Large database, with 4000+ native and in-country

translators.

What can we do for you?

Interested to find out what Concorde can do for your

organisation? Visit www.concorde.nl/en for more

information, or call us directly at +31 (0)20 4260700.

“Concorde always make sure they understand the purpose and audience for a document, so that the right tone can be conveyed in the translation.” Beth Hearn, Corporate Communications Officer, UTZ Certified

“Close collaboration and exchange of knowledge with our clients enable us to provide solutions that take our clients’ work processes and corporate culture into account.” Jasper Werkman, Business Language Consultant, Concorde Group

L A N G U A G E C O U R S E S

T R A N S L AT I O N SI N T E R P R E TAT I O N S