clickmedix telehealth training
DESCRIPTION
This presentation details ClickMedix Telehealth platform functions and usages for health providers, medical students/residents, medical attendings, and specialists.TRANSCRIPT
© ClickMedix, LLC 2012 http://clickmedix.com 2
IntroductionIntroductionIntroductionIntroduction
As mobile technologies advances, traditional healthcare and education delivery models can be expedited at lower costs through innovative mobile-powered healthcare services.
ClickMedix mobile health and education platform offers a growing suite of mobile health services targeting different disease verticals to deliver quality healthcare to patients by connecting them to primary health providers and medical specialists, providing just-in-time care and education. The mobile health solutions have been used in more than ten countries including the US.
This role-based training manual describes how to use features of the system to deliver telehealth care and education for primary health providers, medical students, medical residents, medical attendings, and medical specialists.
© ClickMedix, LLC 2012 http://clickmedix.com 3
How mobile telehealth worksHow mobile telehealth worksHow mobile telehealth worksHow mobile telehealth works
Entire process takes 5-10 minutes; Patients are notified of care plan Entire process takes 5-10 minutes; Patients are notified of care plan after consulting doctor responds with treatment advice.after consulting doctor responds with treatment advice.
Patient sees PCP with
health issue
Health provider (Nurses, PCPs,
students/residents)
uses ClickMedix application to
capture patient symptoms
Treatment Plan and training
materials
Treatment and
follow-up care
Treatment Advice and training tips
Medical Research & Education Institutions
Patient case
Medical experts review and
collaborate on case
From:Hospital Referral Centers
Packages data securely and sends to designated consulting specialists
One-Time Setup
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There are two ways to create an account:1. Receive an email invitation from your organization2. Follow the link to
Registerhttps://global.clickmedix.com/register3. After filling out a registration form, click on the activation link
in your confirmation email from [email protected] 4. Login with your Username and Password you entered on the
registration form.
Important Note: login username is case-sensitive
Setup Step 1: Create User AccountSetup Step 1: Create User AccountSetup Step 1: Create User AccountSetup Step 1: Create User Account
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• After clicking on the activation link, you will be directed to https://global.clickmedix.com/ login page.
• Bookmark this page for future use.
Setup Step 2. LoginSetup Step 2. LoginSetup Step 2. LoginSetup Step 2. Login
Case sensitive.Case sensitive.
Click on Forget Password if you do not remember your password.
Click on Forget Password if you do not remember your password.
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• Follow the app download links from your registration email• For iPhone/iPad/iPod users:
o search for ClickMedix on the app store
• For Android userso After downloading the application, tap on the downloaded item
and the application will self-install.• Enter username or password to login
Setup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix AppsSetup Step 3. Download ClickMedix Apps
Mobile Phone:Create Consultation Request
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• Login: same as web account
ClickMedix Mobile ApplicationClickMedix Mobile ApplicationClickMedix Mobile ApplicationClickMedix Mobile Application
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Create: new case consultation requests by category
ClickMedix Mobile Application: MenuClickMedix Mobile Application: MenuClickMedix Mobile Application: MenuClickMedix Mobile Application: Menu
Uploads: shows status of uploads
View Cases: uploaded cases and consultation responses
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Create: select case category => Dermatology
ClickMedix Mobile Application: CreateClickMedix Mobile Application: CreateClickMedix Mobile Application: CreateClickMedix Mobile Application: Create
ID & Facility: Enter unique patient ID and facility where patient is visiting
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Follow on-screen instructions to provide symptoms information
ClickMedix Mobile Application: InputClickMedix Mobile Application: InputClickMedix Mobile Application: InputClickMedix Mobile Application: Input
Fast-forward to submit page
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ClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add PicturesClickMedix Mobile Application: Add Pictures
Photo: Tap on camera or “gallery” icon to attach existing picture
Caption: (optional) Enter caption
Tag: (optional): tap on right-arrow and tap on body location of symptom
Gallery Camera Delete picture from case
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ClickMedix Mobile Application: SubmitClickMedix Mobile Application: SubmitClickMedix Mobile Application: SubmitClickMedix Mobile Application: Submit
Review: Review and edit responses by tapping on question
Sign: Re-enter password to ensure case is being submitted by authorized user
Encrypts case for submission
Discard: removes case from phone
Submit DRAFT: allows case editing online without notifying consulting doctor
Submit Case: to notify consulting doctors of new case
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ClickMedix Mobile Application: UploadClickMedix Mobile Application: UploadClickMedix Mobile Application: UploadClickMedix Mobile Application: Upload
Upload: Shows upload progress
Upload Finished: Once upload is finished, tapping on View Cases allows viewing of case just uploaded
If connectivity is intermittent or unavailable, uploads will continue automatically when connectivity resumes.
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ClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View Cases
View Cases: Wait for case status page to be fetched from secure server
View: Tap on case to view details
Select case to view: Open = pending consultDraft Cases = pending complete caseDraft Consults = pending consult completionAnswered = case with responses
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ClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case DetailsClickMedix Mobile Application: Case Details
Case Detail: Shows all information entered for case
Enter additional comments at any time.
Tap to view image enlarged
Scroll downwards on phone to see full case data.
Tap “+” button to add followup information for a patient who returned for a followup visit
Refresh page
Mobile Phone:Answer Consultation Request
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• Consulting Doctor notified of new case pending consult via email
• Login on phone: same as web account
ClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer ConsultClickMedix Mobile Application: Answer Consult
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ClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View Cases
View Cases: Wait for case status page to be fetched from secure server
View: Tap on case to answer
Select Open Cases or Draft Consults: Tap on case
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ClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View CasesClickMedix Mobile Application: View Cases
Edit Consult Response: tap to open consult response page
Submit Response: Tap on Submit Response button and confirm
Enter Response: Complete consult response form
Refer “On” = physical referral visit needed
Forward to another consulting doctor for response
Save as Draft and revise response later
Web:Create Consultation Request
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Create CaseCreate CaseCreate CaseCreate Case
Select facility where the patient visited
Select questionnaire for patient symptoms
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Complete questionnaireComplete questionnaireComplete questionnaireComplete questionnaire
Click Create Draft Case when completed with questionnaire
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Add imagesAdd imagesAdd imagesAdd images
Click to add images
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Add image caption and body location tagAdd image caption and body location tagAdd image caption and body location tagAdd image caption and body location tag
After adding picture
Press Submit when done
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Other functions on webOther functions on webOther functions on webOther functions on web
Edit case data
View Changes to see edit history
Click to add followup information when patient returns for followup visit
Print case
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Add radiology documents and other imagesAdd radiology documents and other imagesAdd radiology documents and other imagesAdd radiology documents and other images
Click on “+” button to attach other files from computer
Other examples:
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View CasesView CasesView CasesView Cases
Click on dashboard to view all cases Search by patientID
or caseID
Web:Answer Consultation Request
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View CasesView CasesView CasesView Cases
Click on a case to answer consult response
Search by patientID or caseID
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Answer ConsultAnswer ConsultAnswer ConsultAnswer Consult
Scroll to bottom of case detail page and click Answer Consult button
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Enter consult responseEnter consult responseEnter consult responseEnter consult response
Save as Draft and finish response later.
Submit Response and notify requester that consult response is available.
Forward to another consulting doctor for further opinion on the case response. Both doctors can edit consult response form.
+Docs attach other documentation eg. Lab work, reference documents to supplement consult response.
Refer: indicates whether an in-person appointment with consulting doctor is needed.
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Confirm consult response submissionConfirm consult response submissionConfirm consult response submissionConfirm consult response submission
FAQ
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• Login to https://global.clickmedix.com• Click on Invite
FAQ: How to add more usersFAQ: How to add more usersFAQ: How to add more usersFAQ: How to add more users
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• Contact:- Technical issues: [email protected] Registration issues: [email protected]
• Website: http://clickmedix.com
• Help/FAQs: http://clickmedix.com/help
Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!Joins us in creating the future of healthcare!
Implementations
Click to edit Master title styleClick to edit Master title styleClick to edit Master title styleClick to edit Master title styleAbout ClickMedixAbout ClickMedixAbout ClickMedixAbout ClickMedix
1. Overview ClickMedix was founded and developed by graduates and faculty from MIT, Harvard, and Carnegie Mellon. The mobile telehealth system utilizes mobile and web technologies to enable patients and health professionals to consult with medical experts at any time and anywhere to expedite healthcare delivery. The system has demonstrated improved health outcomes, shortened time to treatment, reduction in costs (from patients and providers) while improving medical education and health worker training.
2. Experience The mobile telehealth system has been piloted in more than ten countries for the past three years and commercially launched as ClickMedix in 2010. The management team has combined more than 30 years of experience in healthcare, mobile/web communications and e-commerce technologies.
© ClickMedix, LLC 2012 http://clickmedix.com 40
Products
TeleEducation
Description
• Medical Schools• Training Institutions
Customers
Click-Research
•Tele-Geriatrics Experts Certification•Tele-Home Care Specialist Certification•Mobile Telehealth Specialist Certification
TeleHealth
• Home-visit Health workers• Nursing homes• Primary care clinics, rural clinics• Secondary and tertiary hospitals• Telehealth centers• Patients
•Electronic health record (EHR) management
•Tele-Primary Care•Tele-Geriatric Care•Tele-Maternal & Pediatric Care•Tele-Dermatology•Tele-Wound Care
•Epidemiology research•Clinical trial research
• Research Organizations• Pharmaceutical companies
Products: platform system enables fast Products: platform system enables fast development of customized productsdevelopment of customized products
Products: platform system enables fast Products: platform system enables fast development of customized productsdevelopment of customized products
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International DeploymentsInternational DeploymentsInternational DeploymentsInternational Deployments
Geriatric and
Chronic Diseases
Maternal and Child
Health
Infectious Diseases
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• Witnessed rapid improvements in patient health when a remote expert/specialist is involved to provide diagnosis and treatment advice for symptoms unfamiliar to local health practitioners
• Medical Expert = health practitioner who specializes in treatment of particular diseases and can qUFHHkly recognize associated symptoms
• Some patients who otherwise would need to wait for months or even years to see an expert/specialist received effective treatment within 72 hours via remote consultation
• 100% patients accepted mobile-phone usage of capturing symptoms information including images when used by health practitioners
• Training health practitioners to use mobile phones took an hour or less• In-country health practitioners including health workers liked the “novelty” of
using mobile phones for data collection• In-country health practitioners felt empowered to treat their own patients
through advice of remote experts/specialists • Cost savings realized through reduction of transportation costs and increased
ability to serve more patients without increasing staff
Lessons LearnedLessons LearnedLessons LearnedLessons Learned