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Contractors’ Technology Benchmarking Survey

2014 & 2015 Results

What type of devices do you use at work?

Mobile phone fo

r calls

and texti

ng only

Tablet computer

Smart-phone or W

eb-enabled mobile

phone

Deskto

p computer

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

20142015

When searching for information about electrical products online, which of the following do you use?

I don’t search for electrical products information on-line

Other

An "App"

Website for Maintenance, Repair and Operations (MRO) supplier

Electrical distributor's website

Product manufacturer's website

Search engines, such as Google®, Bing® or Yahoo!®

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

20152014

Which of the following to you use the most often?

Electr

ical d

istrib

utor's

websit

e

Product

manufac

ture

r's w

ebsite

Searc

h engines,

such

as G

oogle®, Bing®

or Yahoo!®

0%

10%

20%

30%

40%

50%

60%

70%

20142015

How often do you use an electrical distributor’s website to search for information?

Less than once a month Monthly Weekly Daily0%

5%

10%

15%

20%

25%

30%

35%

20142015

How often do you use a product manufacturer’s website to search for information?

Less than once a month Monthly Weekly Daily0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

20142015

What type of activities do you typically do online when searching for electrical products or information?

None of these

Document ship damage, defective products or request return authorization

Review invoices, statements or pay invoices

Find the nearest branch with materials in stock

Schedule, track or verify receipt of shipments

Check order status, follow orders or manage jobs

Download Material Safety Data Sheet (MSDS) information

Receive technical support

Check prices or request a quote

Review general information

Download application and installation guides

Research products or applications

Search online catalog for a products by description, product category, brand name, and/or partial part number, etc.

Get technical drawings

Look at pictures of product

Download product specification sheets

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

20152014