cleo (community legal education ontario / Éducation ...yourlegalrights.on.ca/sites/all/files/cleo...
TRANSCRIPT
CLEO (Community Legal Education Ontario /
Éducation juridique communautaire Ontario)
REQUEST FOR PROPOSALS (RFP) FOR WEBSITE UX/DESIGN SERVICES
Issued: June 14, 2016
Proposal Submission Deadline: 5:00 pm EST, June 21, 2016
Submit proposals electronically only via email to: Jane Withey, Director of Clinic Operations, CLEO [email protected]
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OVERVIEW
REQUEST FOR PROPOSALS
CLEO (Community Legal Education Ontario / Éducation juridique communautaire Ontario) is seeking proposals to design and develop a new bilingual, mobile responsive, interactive website called Steps to Justice. This website will provide people in Ontario with the reliable, easy to understand information and key next steps to help them solve their legal everyday legal problems. This RFP is for the USER EXPERIENCE DESIGN (UX OR UI) for the website.
Led by CLEO, Steps to Justice is a collaborative project of leading Ontario justice sector organizations. Our goal is to make Steps to Justice content available and dynamically embedded on participating community and legal organization websites across the province, so that people can find reliable information they need in many places – on websites that they use and trust. This will be accomplished by the development of an embed tool that gives organizations code that allows them to present the content on their websites.
SAMPLE WIREFRAMES
CLEO has created a set of wireframes to assist applicants in seeing our vision and understanding our requirements for the Steps to Justice website. These wireframes should serve as support material only; all content is a placeholder and the layout or presentation of information is only for illustration purposes. The selected applicant will produce the design for the new website. The wireframes are attached as an appendix to this document.
SCOPE OF WORK
PROJECT SUMMARY
This project consists of creating a set of website design templates for CLEO, as well as all graphic or visual elements created or customized for these designs based on the attached wireframes. These design templates will need to be developed so that they can be easily integrated into a CMS‐based website.
PROJECT OBJECTIVES
The goals of the CLEO Website Design & User experience design (UX or UI) Services project are:
• To provide a contemporary, professional and user‐centered look and feel
• To improve the usability and accessibility of Steps to Justice content with high readability and clear navigation
• To develop templates and designs that can be implemented in a CMS system (WP, Drupal) or as an embed tag (Iframe, JavaScript), and in the S2J website that will be managed by a CMS tool
• To allow for a visually seamless integration with content delivered via API web services
• To develop design templates that must be bilingual and mobile responsive. This site will be developed on a platform that will remain scalable for future content and that can be managed easily by non‐technical staff at CLEO
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PROJECT DELIVERABLES
The applicant is responsible for delivering the following:
• Revised wireframes to complete and enhance the wireframes provided by CLEO. This can include redesigning the wireframes where needed
• Brand guidelines for the Steps to Justice website and the content being embedded on partner websites • Design guidelines and graphical elements and assets for two breakpoints: Mobile and Web (tiny screen,
large screen and responsive in between)
WEBSITE DESIGN
Selected vendors will be required to include three design concepts for the new Steps to Justice website. Design templates or themes developed as part of this project will be refined as needed and the selected design will then be used as the theme / style for the new Steps to Justice website, as well as embedding tool.
TESTING AND INTEGRATION
As the supplied wireframes demonstrate, there are estimated to be a number of unique page layouts that will need to be designed for the various sections of the Steps to Justice website. Each page will have a common set of navigational style elements that will be used throughout the website with different page layouts used within the various sections of the website.
Many of the clients who will rely on the CLEO website face a number of accessibility barriers. While some members of this audience may have access to up‐to‐date computers, smartphones, the latest versions of browsers and other software, and high‐speed Internet connections, it cannot be assumed that this is the case for any given visitor. Any design templates or themes developed as part of this project will need to be designed, tested and guaranteed to display optimally on a mutually agreed upon set of browsers or operating systems to ensure they are accessible to the widest possible audience. For example, CLEO websites are accessible on mobile devices as well as supporting the following browsers:
• Internet Explorer 6 and above (the website should be designed for Internet Explorer 7 and above, however it must function on IE6. We understand that the design may not look perfect on IE6 and/or a separate stylesheet may be used to support older browsers).
• Mozilla Firefox 3 and above • Google Chrome 10 and above • Safari 4 and above
CONTENT MANAGEMENT SYSTEM (CMS)
CLEO will be developing the Steps to Justice website using open source technologies and based on LAMP technologies. CLEO is looking for applicants with experience and skills in theme or template development for content management systems such as Drupal and WordPress.
The CMS system that these themes will integrate with should easily allow CLEO staff to add additional pages or sections to the website, update the navigation of the website, and should support having pre‐designed templates that include a pre‐set theme/layout for newly added content pages. Design elements created for certain legal topics for example, need to allow CLEO to easily add new legal topics on an ongoing basis without incurring ongoing design costs.
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WEBSITE TEMPLATE CAPABILITIES & FEATURES
The new website templates or themes must have the following features/components:
1. Multilingual support. This website will be fully bilingual in French and English. The CMS system will support the ability for CLEO staff to edit all page elements and content in both French and English. The applicant will be responsible for setting up design templates that work in both languages and potentially additional languages in the future.
2. Adjustable font size. The website design will need to work for users who may need to enlarge the fonts they use to view the content.
3. Mobile responsive. The design templates or themes for this project will need to display on a variety of devices including tablets and smartphones, and embedded third party sites in an Iframe or embedded content.
4. Social media integration. The Steps to Justice website will need to be integrated with professionally themed pages and elements for social media platforms such as Facebook, Twitter, Mailchimp and other sites/tools as needed.
5. Live chat, surveys and feedback forms. Live chat services will need to be integrated into the site for limited daily hours. A website survey system (such as iPerceptions or SurveyMonkey) will need to be integrated to the website for user feedback and surveys. Design or theme elements created for this project will need to work with integrated third party tools used for these functions.
6. Search. The website will incorporate a customized Google powered search engine that will require design theme work or customization as part of the site
7. SEO & metadata. The CMS platform will include the ability to setup and customize SEO friendly URLs as well as setting metadata for every page of the website. While these functions will be set up by the CMS, any design templates or themes must be developed to maximize SEO.
8. Accessible to users who may use screen readers or other assistive or adaptive technology to view or consume content
WEBSITE ACCESSIBILITY
The website must be designed with clear design principles (see this link for an overview: http://www.clearlanguageatwork.com/040~Resources/450~CLW_Materials/Improving_the_Reader_Experience.pdf) as well as being compatible and accessible by persons with disabilities and follow W3C Web Content Accessibility Guidelines (WCAG) 2.0 principles (http://www.w3.org/TR/WCAG20/) and AODA guidelines (https://www.ontario.ca/page/how‐make‐websites‐accessible).
The website should be validated and support both W3C XHTML 1.0 Transitional compliance (http://validator.w3.org/) and W3C CSS level 2.1 validation (http://jigsaw.w3.org/css‐validator/). It is acceptable for validation to fail for any code where complying with such validation would interfere with the required browser compatibility of this website.
WEBSITE LAUNCH AND SUPPORT
Before the website is launched, we ask that the applicant offer support to CLEO staff and the developer building the CMS to validate and ensure the design templates are properly integrated and implemented. In addition, we request this support should any change be required to the design due to technical limitations.
DEVELOPMENT PROCESS
This website will be developed on a content management system (CMS) dynamically drawing content using an API or web service to deliver content. This site will be populated by in‐depth legal content in the form of “Common
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Questions” that will also be dynamically fed or embedded in other third party websites through an API or web services. The iterative development process for this project will include three main components as follows:
1. User experience design (UX or UI) – Based on detailed wireframes provided by CLEO and attached to this RFP (See Appendix A: Steps to Justice Wireframes), we will work with UX designers to develop a series of designs and templates for the Steps to Justice website that can be integrated into the Content Management System (CMS) developed for the Steps to Justice website.
2. Back end database development for data-store – Database developers will work with us to create a content repository or “data store” that can be dynamically fed to third party websites through web services (API), including the new Steps to Justice website. CLEO plans to develop a CMS in the back end database.
3. Development of an outward facing website ‐ Developers will develop a website using open source technology that both integrates the design templates created in component 1 and the back end content repository or “data store” developed in component 2.
DEVELOPMENT DEADLINES
The Steps to Justice website will be publicly launched by mid-October, 2016 but development work and full content integration would need to be completed in mid-September 2016 to allow for testing and final tweaks/improvements etc. The deadline for completion of UX work is July 30, 2016.
ABOUT CLEO
CLEO was incorporated in 1974 as a non‐profit corporation and has charitable status. CLEO works to help people who have low incomes or face other barriers to meaningful participation in Ontario’s justice system by providing them with the information they need to understand and exercise their legal rights. We produce plain language legal resources in various formats and languages to meet the diverse needs of communities across Ontario. Over 1 million unique visitors come to CLEO website(s) each year. For more information about CLEO, please visit: www.cleo.on.ca
ABOUT STEPS TO JUSTICE
CLEO initially launched the content for Steps to Justice on the CLEO’s Your Legal Rights website at http://yourlegalrights.on.ca. Hundreds of questions, answers, next steps and glossary terms in the areas of housing, employment and family law can be found on this website. For more information on the project visit: http://yourlegalrights.on.ca/steps‐to‐justice.
Steps to Justice content has been extensively user tested and reviewed legally but we are looking for a fresh redesign of both the way the content looks and more critically, how users will find the answers to their legal questions. It is this fresh user interface experience we hope to bring to the new Steps to Justice website.
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TARGET AUDIENCE
There are three main groups of people who make up the audience for the Steps to Justice website as follows:
1. Ontario – General Public ‐ The first and primary audience for this website are people in Ontario who needhelp to understand their legal rights and solve their legal problems. It is essential to the success of ourwebsite that this group is able to easily navigate our website and find the information that they arelooking for in a straightforward and engaging way. Many people who will be using the Steps to Justicewebsite will be facing difficult, stressful situations in their lives such as separating from their partner,having a conflict with an employer or facing an eviction. For this reason, the design of the site must beclean, contemporary, and easy to navigate while also conveying trust in the quality and reliability of theinformation they find there.
2. Community Organizations and/or Trusted Intermediaries ‐ The secondary audience comprises staff andvolunteers from hundreds of community organizations, such as community legal clinics and communityagencies, that are helping their clients, access legal information. These users will return to the siteregularly and may visit the site alongside a client in order to assist them in finding and understanding thenext steps needed to solve their legal problems.
3. Content Partners and Publishers ‐ This third group comprises organizations from across Ontario, many ofwhom have collaborated with CLEO in the creation of content for the Steps to Justice project. The Steps toJustice website needs to convey and celebrate the collaborative nature of the project in order to bothacknowledge partner involvement, and convey trust to users that the information they find on Steps toJustice is high quality and reliable.
The Steps to Justice website will also make it easy for content partners and publishers to request,customize and integrate Steps to Justice content on their website(s) using an interactive contentembedding wizard or interactive tool. Our goal is to make Steps to Justice legal content dynamicallyavailable on community and legal organization websites across Ontario; so that people can find reliableinformation they need in many places – on websites that they use and trust.
RFP PROCESSES
TIMELINE
• June 14, 2016 RFP Issued• June 21, 2016 Proposal Submission Deadline• June 24, 2016 Final Evaluation of Proposals including, (if necessary) interviews• July 31, 2016 Completion of UX Design templates and design elements• August 15 ‐ September 15 2016 Final integration work with API and CMS Development• September 15 ‐ October 1, 2016 – Final testing and launch
APPLICATION PROCESS
Any questions about the RFP should be submitted before 5:00pm EST of June 17, 2016 by email to [email protected]. No phone calls please. Please indicate by June 17 whether you intend to reply to the RFP.
Submissions must be made electronically by email before 5:00pm EST on June 21, 2016 to the attention of Jane Withey [email protected]. No paper or delivered materials please.
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WHAT TO INCLUDE IN YOUR PROPOSAL
The following is a checklist of all items that should be included in your proposal:
GENERAL COMPANY INFORMATION:
• Location and size of company applying • Full contact details from your firm and a main point of contact • Company background (years in business, typical clientele, previous projects/clients, etc.) • Provide a link to your portfolio and/or projects that your firm has designed and developed • Bios for team members who will be working on the project • Three references
PROJECT REQUIREMENTS:
• Provide a detailed outline of what is being developed to fulfill the project requirements in the Scope of Work section of this RFP. Project timeline including milestones / checkpoints
• Development language / environment that will be used • Details on plan for integration and project warranty • Confirmation that your designs/code will support the browser requirements of this project • Confirmation that your design will support the accessibility requirements of this project • Confirmation that your design can be supported by popular CMS tools
PRICING:
• Include the full cost billed to CLEO including any applicable taxes. It is acceptable to submit your proposal with a range based on certain criteria/options defined within your proposal.
• Expenses or other costs, if applicable, billable to CLEO • Ongoing costs, if applicable, must be included (licences, support, etc.)
Please include an estimate of hours to complete the work, as well as hourly rates.
CLEO reserves the right to accept or reject any submissions received and makes no guarantee of the value or volume of work to be assigned. CLEO will evaluate all proposals based on the completion and details of all project requirements, company references and proposed price. The decision to engage the services of an applicant is within the sole discretion of CLEO.
Thank you for your interest in CLEO and this project and we look forward to reviewing the bids submitted. Only select applicants may be contacted for an interview.
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APPENDIX A: STEPS TO JUSTICE WIREFRAMES
See following wireframes
1. Steps to Justice Website Project Workflow 2. Steps to Justice Wireframe 3. Steps to Justice Wireframe Links
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This topic covers a childʼs right to financial support from their parents.
If a child lives with one parent all or most of the time, the other parent may be required to pay child support. Whether you are straight, lesbian, gay, bisexual, or trans, and if you qualify as a parent or a step-parent, you may be required to pay child support. Courts use the Child Support Guidelines to make decisions about child support.
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Family Law > Child Support
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This topic covers a childʼs right to financial support from their parents.
If a child lives with one parent all or most of the time, the other parent may be required to pay child support. Whether you are straight, lesbian, gay, bisexual, or trans, and if you qualify as a parent or a step-parent, you may be required to pay child support. Courts use the Child Support Guidelines to make decisions about child support.
What is child support?
Who pays child support?
When can a parent pay less child support?
How much child support must be paid? What if my partner is paid in cash or is hiding money to avoid paying child support?
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If you pay monthly spousal support, you get an income tax deduction for the total spousal support you pay each year. You do not get a tax deduction if you make ...
Spousal support · Child protection ... What is spousal support? How much ... One of the most important factors used to calculate the amount of spousal support. X ...
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What is child support? The law says that both parents are responsible for financially supporting their dependent children. Dependent usually means until the child turns 18 and sometimes longer.
Generally, child support is money paid by the parent that spends the least amount of time with the child to the parent who takes care of the child most of the time. It is used to help cover the costs of caring for the child.
Even if your child spends an equal amount of time with each of you, the parent with the higher income may still have to pay some child support.
The parent who pays support is called the payor parent. A parent can be the
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Family Law > Child Support
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Legal Question
What is child support? The law says that both parents are responsible for financially supporting their dependent children. Dependent usually means until the child turns 18 and sometimes longer.
Generally, child support is money paid by the parent that spends the least amount of time with the child to the parent who takes care of the child most of the time. It is used to help cover the costs of caring for the child.
Even if your child spends an equal amount of time with each of you, the parent with the higher income may still have to pay some child support.
The parent who pays support is called the payor parent. A parent can be the
Show All
1. Decide who pays child support
2. Calculate the income of the payor parent
3. Figure out who is a dependant child
4. Calculate the table amount of child support
Reviewed: September, 2015
Next Step
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Who pays child support?
How much child support must be paid?
When can a parent pay less child support?
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Access is the time a parent spends with a child they usually don't live with. Access can be on a strict schedule, such as every other weekend, or on a flexible schedule, such as whenever the parents agree. In some cases, a parent might have supervised access where someone else watches the visit. Access also includes the right to get information on the child's health, education, and well-being. Getting information is not the same thing as making major decisions about the child. Other people, for example, grandparents, can also apply to the court for access.
In: Family Law
access
advice counsel Advice counsel are private lawyers or Legal Aid Ontario staff lawyers located in all family courts who give basic information on family law to anyone who wants information. For example, advice counsel can explain legal terms, how to start or respond to a court application, and the court process.
If your income is low enough, advice counsel can also give you legal advice about child custody and access, child support and spousal support, dividing property, divorce, and most other family law matters.
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About Steps to Justice
Led by CLEO (Community Legal Education Ontario), Steps to Justice is a collaborative project of leading Ontario justice sector organizations to develop content on legal issues frequently experienced by people with low and moderate incomes.
CLEO receives funding from The Law Foundation of Ontario, Legal Aid Ontario, and the Department of Justice Canada.
The Project
PartnersSteps to Justice is a collaborative project of leading Ontario justice sector organizations, and a signature initiative of The Action Group on Access to Justice(TAG). TAG has been instrumental in facilitating conversations among justice stakeholders to encourage collaboration and avoid duplication, particularly in online family law information.
The justice sector partners on the project include the Superior Court of Justice, the Ontario Court of Justice, Ministry of the Attorney General, Social Justice Tribunals Ontario, the Ontario Bar Association, Legal Aid Ontario, The Law Society of Upper Canada, and community and specialty legal clinics.
CLEO would like to acknowledge the time and expertise given by the members of the various content committees and legal reviewers (Fara to provide updated list). These partners have provided invaluable input on topics of high need and have reviewed content to ensure practical relevance and legal accuracy.
Steps to Justice is a Free service that provides reliable and easy-to-understand step-by-step legal information that will help people in Ontario minimize or resolve their legal problems. Steps to Justice will help you whether you use it on your own, with the guidance of a legal professional, or with the help of a friend or someone you trust in the community.
How does it work? Do you have a legal question?
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It is a collaborative project of leading Ontario justice sector organizations and produced by CLEO, a leader in public legal education and information in Ontario for over thirty years.
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Share our legal topics, questions and answers on your website.
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Family law covers legal issues like marriage and common-law relationships, separation and divorce, child custody and access, child and spousal support, property division, child protection and partner abuse.
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This topic covers a childʼs right to financial support from their parents.
If a child lives with one parent all or most of the time, the other parent may be required to pay child support. Whether you are straight, lesbian, gay, bisexual, or trans, and if you qualify as a parent or a step-parent, you may be required to pay child support. Courts use the Child Support Guidelines to make decisions about child support.
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This topic covers a childʼs right to financial support from their parents.
If a child lives with one parent all or most of the time, the other parent may be required to pay child support. Whether you are straight, lesbian, gay, bisexual, or trans, and if you qualify as a parent or a step-parent, you may be required to pay child support. Courts use the Child Support Guidelines to make decisions about child support.
What is child support?
Who pays child support?
When can a parent pay less child support?
How much child support must be paid? What if my partner is paid in cash or is hiding money to avoid paying child support?
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Family law covers legal issues like marriage and common-law relationships, separation and divorce, child custody and access, child and spousal support, property division, child protection and partner abuse.
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Spousal support · Child protection ... What is spousal support? How much ... One of the most important factors used to calculate the amount of spousal support. X ...
The FRO collects support directly from the person who has to pay support, keeps a record of the amounts paid, and then pays that amount to the person who has ...
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What is child support? The law says that both parents are responsible for financially supporting their dependent children. Dependent usually means until the child turns 18 and sometimes longer.
Generally, child support is money paid by the parent that spends the least amount of time with the child to the parent who takes care of the child most of the time. It is used to help cover the costs of caring for the child.
Even if your child spends an equal amount of time with each of you, the parent with the higher income may still have to pay some child support.
The parent who pays support is called the payor parent. A parent can be the
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1. Decide who pays child support
2. Calculate the income of the payor parent
3. Figure out who is a dependant child
4. Calculate the table amount of child support
Reviewed: September, 2015
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How much child support must be paid?
When can a parent pay less child support?
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Family Law > Child Support
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What is child support? The law says that both parents are responsible for financially supporting their dependent children. Dependent usually means until the child turns 18 and sometimes longer.
Generally, child support is money paid by the parent that spends the least amount of time with the child to the parent who takes care of the child most of the time. It is used to help cover the costs of caring for the child.
Even if your child spends an equal amount of time with each of you, the parent with the higher income may still have to pay some child support.
The parent who pays support is called the payor parent. A parent can be the
Show All
1. Decide who pays child support
2. Calculate the income of the payor parent
3. Figure out who is a dependant child
4. Calculate the table amount of child support
Reviewed: September, 2015
Next Step
Related Questions
Who pays child support?
How much child support must be paid?
When can a parent pay less child support?
Family Law Glossary
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child support
Child support is the amount of money that one parent pays to the other parent to support their child financially. The money is paid to the parent who has the child living with them most of the time. The person who pays child support is called the payor parent.
The amount of child support that the payor parent pays is usually based on the Child Support Guidelines.