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Clearvision Solutions

Atlassian at Scale

DevOps

IT Service Management

Agile Empowerment

Software Development Life Cycle

Team Collaboration

SERVICES | TRAINING | HOSTING | SUPPORT | LICENSES

EMPOWERING TEAMS TOREACH THEIR FULL POTENTIAL

Partnerof the YearDEV TOOLS

2017

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North America United Kingdom Ireland India

Why Clearvision?Your Enterprise-Certified Atlassian Platinum Solution Partner

Clearvision is an innovative software services company with offices in Southampton and London, UK, as well as Philadelphia, Dublin, and Bangalore. Since 2005, we have applied our expertise to help hundreds of leading organizations manage transformation in their IT and apply agile methodology across their teams.

As an enterprise-certified Atlassian Platinum Solution Partner, we are well placed to provide large enterprises and the public sector with consultancy, technical implementation, hosting, training, and support packages for Jira, Confluence, and the rest of the Atlassian toolset. From collaborative discovery sessions to ongoing support, Clearvision

empowers teams to reach their full potential.

Our experts have proven success working with the entire Atlassian toolset and Marketplace add-ons – everything from consultancy, technical implementation and hosting to training and support packages.

This is backed by expertise in open-source tools like Git, SVN, Nexus and Jenkins, as well as popular solutions such as Artifactory and QASymphony. Our deep experience of the SDLC space also enables us to tackle legacy software such as IBM Clearcase/Clearquest (Rational) and HP Quality Center (HP-ALM).

Please contact us to find out more:

UK +44 (0) 845 459 9530

Ireland +353 1960 9597

USA +1 (215) 278 8706

enquiries@clearvision-cm.com

www.clearvision-cm.com

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We know the needs of your business are complex and ever changing. Your teams need to be innovative, agile and adaptable, and so does the mission-critical software your business relies on every day.

As one of the first Atlassian Platinum Solution Partners to be certified enterprise-ready, Clearvision works with some of the world’s largest and most complex enterprises, helping them align their technology to the needs of their business.

We understand that each organisation is unique. Clearvision’s consultants utilise their experience and expertise to understand the needs of businesses from across all industries, at all stages of the development process, fully aligning technology to specific business needs for continuous improvement.

Clearvision’s extended portfolio of service offerings have been developed to empower teams to deliver more effectively and efficiently, ensuring our clients see a tangible return on investment. In this brochure you’ll find a range of the award-winning services that shape our mission statement: empowering teams to reach their full potential.

A selection of our clients...

It’s About You

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THE JIRA GURU - Expert with Atlassian tools

You and your team use software such as Jira and Confluence every day. You rely on them to get work

done, and they’re an important part of your collaborative processes.

But even if you have experienced users within your team, you might not be getting the most out of your Atlassian setup. Your licensing arrangements might not be ideal,

your teams might be out of sync, and you might find some of you are using out-of-date versions, opening you up to security problems.

Clearvision can help with all of these situations, as well as enabling you to scale up your software deployments without hindering your performance.

You’re using Jira Software and it’s mission-critical for your development teams. You can’t

remember how you managed projects without it. But what about the rest of the business?

It’s time to standardise across your company. Atlassian’s products offer deep integrations that will allow you to take team collaboration to the next level.

Boost visibility by setting your business teams up with Jira Core, with customisable workflows to help them adopt best practices. Bring Dev and Ops together with Jira Software and Jira Service Desk integrations, and link them with Confluence to bring a self-service knowledge base to your users.

We’ll help bring the teams across your business back together on the same page.

JIRA IS NOT JUST FOR DEVS - Jira around the business

Although you’ve never used any Atlassian tools, you’ve heard about how they’ve simplified

and revolutionised teamwork, leading to tangible improvements in productivity.

What you don’t know is where to get started with tools like Confluence, Jira and Bitbucket. How do you actually use them to their full potential, and what’s the best way to deal with licensing? What are Data

Center, Server and Cloud, and which one would suit you? Who can you turn to when you need technical advice?

Thankfully, Clearvision is here for you. As an Atlassian Platinum Solution Partner, we have extensive experience in this very area, and our certified specialists and consultants are fully qualified to give you the answers,

AGILE AWAKENING - New to Atlassian

Where are you on your Atlassian journey?

Whichever stage you’re at, we’re here to help you empower your teams.

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• Proactive planning for your entire Atlassian suite

• Single point of contact for solutions planning

• Deployment best practices

• Operational insights, planning, and reporting on analytics

• Quarterly on-site reviews for strategic planning

• Proactive risk mitigation for business critical environments

• Help establishing a tools governance framework

• Integration guidance between third parties and Atlassian

• Planning for internal SLAs

• Customer advocacy

• Risk mitigation

• Best practices and education

• Early access to new tools and releases

Enterprise Account ManagementAn Enterprise Account Manager is your trusted solutions advisor

Save your teams valuable time with a dedicated resource to help enterprise organisations get the most from their investment in the Atlassian tools.

Enterprise Account Managers work hand in hand with Premier Support and Enterprise Partners to meet your complex enterprise needs.

“Clearvision has an impressive customer portfolio

which led us to believe that the services offered by this company are top notch, and If I may add, we were very impressed with the service we

received.” Joseph Micallef, Technical Operations Manager

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Atlassian at ScaleAtlassian Data Center - High performance deployment options for your mission-critical tools

Available for:

As your business and userbase grows, so do the demands placed on your Atlassian applications - as does the impact on the business if these tools aren’t working. Whether it’s related to your current configuration, deployment, usage patterns, or the size of data, the effects of sub-optimal performance and unscheduled downtime can quickly become costly.

Mission-critical apps that scale with you

Atlassian’s Data Center deployment options are specifically designed for the enterprise, to deliver the stability, high availability and reliability necessary for teamwork at scale.

With Data Center, you’ll benefit from:

• Zero downtime upgrades

• Distributed load

• Active-active clustering

• Disaster recovery

• Licensing by user count, not servers of CPUs

“Clearvision were well represented, prepared and

demonstrated knowledge in the areas that we were looking to address.” Chris, Head of Testing

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DevOpsWhy we advocate DevOps, and how Clearvision solutions make it easier

The term “DevOps” seems to be everywhere these days – and with good reason!According to the Puppet Labs’ State of DevOps Report, companies that practise DevOps are twice as likely to exceed their goals for profitability and market share.

• 200x more frequent deployments

• 3x lower change failure rate

• 2,555x shorter lead times

• 24x faster recoveries

In short, this is DevOps: bringing development and operations together. Teams can release more reliable software more rapidly.

DevOps and Atlassian

The Atlassian tools integrate together to bring you a scalable solution for your whole software development life cycle. Clearvision’s consultants can help ensure you have the right setup for your needs.

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IT Service ManagementSimply powerful service desk solutions

When things go wrong and your customers are looking for support, your SERVICE DESK is the first point of contact. Make sure they’re equipped with a service desk solution that is cost effective, simple to set up, and allows them to focus on delivery.

From an agile service desk, to automation, to a powerful, self-service knowledge base, Clearvision can help you make sure your teams are in control.

The importance of IT Service Management

By leveraging best practices, your IT teams can add value to the IT services being delivered to your business whilst improving efficiency and effectiveness through new technology. Good ITSM also benefits businesses with a better customer experience - it adapts to companies of all sizes, and it goes far beyond support.

IT benefits of ITSM

• Adds value to IT service delivery

• Increased productivity

• Fewer outages

Business benefits of ITSM

• Better governance and compliance

• Increased competitive advantage

• Better business results

“The consultants that we had on site

were very experienced. They were pretty quickly engaged and understood our environment and worked hard to achieve what we

had requested. Furthermore, we managed to get much more done out of the consultancy, compared to what we had initially anticipated. Well done!”

Ioannis, IT Operations Expert

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Agile EmpowermentTeams need the ability to adapt to change

The world we live in is fast-paced and the software industry sits at the cutting edge. To achieve success and get ahead of the competition, your teams, tools and processes need to be able to adapt to changing requirements and incorporate feedback fast.

Benefits of agile working

• Improved efficiency, quality and visibility

• Iterative feedback and continuous improvement

• Projects completed on time, on budget

There are many ways we can help, building agile methodologies into your solution with:

• Expert consultants and training

• Best practice tools and processes

• Clear advice about adoption

• Support for long term strategies

“As a review of the trainer, it is to his credit that he was very

adaptable and sensitive to what we needed. I thought his training style and

delivery was great.”Rebecca, IT Strategy Manager

“The trainer was incredibly knowledgeable about Jira, Confluence

and Agile processes. This was a custom mentoring session [...] This was not just another training session. Clearvision was very patient and really worked to understand our needs at a deeper level. The trainer’s approach and style

was fluid, very effective and comfortable.”Greg, Agile Coach/Scrum Master

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Software Development Life CycleFrom idea to release to continuous improvement

Your software solutions should encompass every aspect of your development life cycle. By taking a holistic approach, you’ll bring your teams together, boost collaboration, and see efficiencies grow across your organisation.

End to end solutions

Clearvision’s service offerings are designed to provide you with a flexible solution, built with your whole software development life cycle in mind.

• Industry leading, integrated tools that span your life cycle

• Simple, co-termed licensing of tools for easy management

• Quick setup, expert configuration, and hosting offerings to meet your unique requirements

• Optimise your tools and workflows

• Training and mentoring services to empower your teams

• Free your teams to focus on their work thanks to Clearvision’s ongoing support

“Clearvision was able to demonstrate a

comprehensive solution that would allow us to quickly deploy a unified Atlassian solution in a very short time period and required very little

effort on our side” Sean Clancy, CIO

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Team CollaborationA culture of teamwork powered by the right software solutions

At Clearvision, our mission is to help you empower teams to reach their full potential.

Many organisations operate a proliferation of collaboration and documentation tools, which hamper teams productivity by:

• Encouraging duplication of information.

• Making it difficult to locate information in a timely manner.

• Building silo’s of information, some of which can’t be accessed by users who need it.

• Creating content with a variety of different software packages, making some information inaccessible to users who don’t have the same software, and by increasing software licensing costs.

• Having a lack of version control, often having multiple “latest” versions.

On top of this users are bombarded with emails, chats and other notifications across multiple devices - thereby reducing the effectiveness of your teams and this has a tangible cost to your business.

This is why Clearvision doesn’t deal just in software. We believe in providing organisations with the wraparound services that will enable them to empower their teams to build a culture of transparency, collaboration, and knowledge sharing.

“My previous experience working with Clearvision

has been very good – they’ve gone above and beyond consistently in delivering good service” Andrew O’Gorman, Jira Service Desk

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Client Centered ServicesHow Clearvision puts customers at the heart of all we do

Clearvision’s services are designed to fit around our customers. These services can consist of separate parts, as shown below, or they can be encompassed within our Managed Services.

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Free up your experts and innovatorsThe highest performing members of your team may feel frustrated spending time maintaining software, when they should be focused on creating value in their core areas. We help you identify these areas and proactively step in to solve the headaches. Augment your teams and ensure that your rock stars can rock on.

Beyond the componentsGo beyond taking away time-consuming maintenance. Our support plugs in at several levels of your team, and will help you combine and develop your tools as business systems that deliver value. Augment the depth and breadth of skills in your team and get the benefit of more minds collaborating on the “why” of your software systems, as well as the “what”.

Dependable high performanceYour priorities involve cost saving across the whole ownership of software and hosting; we will partner with you to provide the reliability, resilience, and availability your users demand. Enhance your existing IT operations with second- and third-tier support specific to applications.

Confident software usersThe ultimate test of success is rapid and positive user uptake. Clearvision’s proactive approach to migrations, new system rollouts, and major changes will ensure your managers are supported. We’ll help with smart planning around user and superuser training and mentoring, so your system owners can exploit your tools with higher confidence.

Managed ServicesProactive, holistic support for your software teams and beyond

Our team has significant experience providing professional services for software development teams. Over this time we’ve acquired a unique depth of knowledge about the leading tool stacks in the enterprise – and, more importantly, the ability to predict where problems commonly arise. We know where teams need support to get more benefit out of their systems.

With our Managed Services, you get a customised, combined package of Clearvision’s services with an additional layer of management and proactive planning that will help you deliver higher efficiencies, with higher predictability, and faster implementation times.

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Getting new solutions out to your team isn’t always easy, but we can make the process as painless as possible.

Clearvision can help you implement leading solutions like Jira or Confluence, roll out any number of combinations and integrations between them, and configure them to your exact requirements – all within a rapid timeframe.

We take an agile approach to delivery, working in phases, so you can provide regular feedback and we can be sure your solution is fully tailored to your needs.

Clearvision is an Atlassian Platinum Solution Partner with over 10 years of expertise with these tools, so you can rest assured your implementation will meet the highest of standards. Benefits

• Clearvision will plan your software implementations to suit your needs.

• By planning ahead, disruption is minimised.

• You get a robust, professionally designed solution built by an enterprise-certified Atlassian Platinum Solution Partner.

• You’ll know exactly what’s happening at every stage of your implementation.

We’re here to help you find success with your software.

Our Professional Services team is a global resource pool of highly trained professionals, who ensure the engagements we deliver are a success. With hundreds of successful engagements completed worldwide, they have the project experience to deliver positive, tangible business results in the most effective and efficient manner.

We work closely with you so we can match you with the right technical consultant, who will have the backing of our experienced service desk, should they need to call in additional resource. And as part of our standard delivery methodology, we also place a project manager into projects to ensure quality service delivered smoothly and on time.

Expert advice and delivery from an Atlassian Platinum Solution Partner

Rapid implementations of new deployments of Jira and more

Consultancy

Rollouts

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Rolling out new software is just one part of the battle – you also need to know how to use it. That’s where Mentoring comes in. At Clearvision, we don’t just roll out your Atlassian solutions and leave you high and dry. Instead, we’ll keep working with you beyond implementation and launch to make sure you’re getting the best service possible.

Need guidance on best practice? Just ask. Want to know which training packages will boost your teams? We’re happy to help. Whatever questions you have about your new deployment, we’ll be on hand to answer them.

Benefits

• Mentoring will give you the information you need to proceed with confidence after a rollout.

• You’ll benefit from the expertise of certified Atlassian specialists.

From our experts to yours

Mentoring

“...thank you for your quick response to my call for help, in getting Jira set up on extremely aggressive timing, for

one of the largest and most complex projects that Procter & Gamble and our Global Business Services organization has ever

initiated and delivered.”Application Manager

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Discovery

Are the tools you use empowering your teams, providing you with the results you require? Can you afford uncertainty when it comes to efficiencies?

Even if all your licensing and setup is in order, are you certain you’re using your tools to their full potential? With Clearvision’s Discovery service, you’ll be able to answer these questions through an in-depth analysis of your current solutions, alongside recommendations for how you can better meet your business objectives with Atlassian tools and integrations.

Whether it’s hosting, training, consolidation, support or managed services, you’ll find out exactly what’s best for you. Our certified Atlassian consultants will carefully analyse your current setup and provide clear, actionable plans for improvement.

And if you’re not sure whether you’d benefit from a full Discovery, we offer a

free 30-minute QuickConsult session. With this no-obligation service we’ll take a top level look at your environment and provide an overall outline of the opportunities for business improvement through better use of your software.

Benefits

• A Discovery will enable you to see where improvements can be made, leading to visible rewards.

• You’ll see where your team’s strengths and weaknesses lie.

• Getting the right tools, set up in the right way, will boost collaboration.

• Expert service from Atlassian-certified consultants.

Put your best foot forward with Clearvision’s Discovery service

“With Clearvision’s assistance on LDAP and User Profiles Plugin, we were able to take it from project wiki to a

company-wide intranet and employee directory.”George, VP, Business & Workflow Systems

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Training

Get your team up to speed with custom-made training courses.

We offer a number of flexible and intensive training packages, which can be customised to suit your needs. Whether your team are new to the tools or want to delve into advanced courses, we can help get your team to where they need to be.

Benefits

• Our trainers are Atlassian-certified specialists, scrum masters and TAP accredited

• Skill analysis, post session learning, and a personalised ‘learning journey’ - all included for free!

• Customise your training courses to meet the needs of your team

• Unbeatable value and expertise

Atlassian solutions

• Jira Software

• Bitbucket

• Confluence

• Jira Service Desk

Additional courses

• Git

• Gerrit

• Subversion

• Agile

Classroom courses from Clearvision

“The Jira Advanced course was very well delivered. Good pacing, comprehensive and appropriate support materials.”

James, Business Analyst

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You know what your training budget looks like - but what if you could stretch it further?

With Clearvision’s Training Credit Pool, we’ll top up your training budget to maximise your ROI. It’s on us!

Our instructors have significant experience, and are TAP qualified and fully certified by Atlassian.

Equip your team with the skills for success with a Clearvision training course. We offer a whole range of courses whatever your skill level; covering the full Software development lifecycle, collaboration strategies, project management and much more... Contact us to find out which course is right for you.

Benefit from:

• One to one account management

• Custom courses

• Priority scheduling

• Free skills gap analysis with every course

Get up to 20% extra value of your training budget

Training Credit Pool

“Great class with a lot of material covered. Overall a stable foundation to build skills from. The consultant did

a very good job of explaining some relatively complicated, counter-intuitive concepts even with some less technical folks in the room.

He took the time to ensure that everyone, not just software engineers, understood the material thoroughly”Nick, Hardware Software Integration

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Our commitment to excellence doesn’t stop at hosting. Our support services can take your software implementations to the next level.

Flexible TermsSupport contracts built around you. Choose between long-term support arrangements or a pre-purchased set numbers of hours – ideal if your support requirements are minimal.

Health Check/Preventative MaintenanceMaintain peak performance. With an annual Health Check from one of our expert consultants, you can rest assured your most important tools are running optimally. Receive a comprehensive report detailing system performance and recommendations.

Annual Upgrade PackageForget upgrade headaches – let us take care of major release updates for you. You can select from a range of options for upgrade support, from a simple advisory through to a full support package.

Disaster RecoveryA comprehensive strategy that covers the continuation of vital technology infrastructure and systems. This can be carried out in an advisory role or fully managed by our expert consultants.

Break/Fix SupportThis deals with problems encountered by system users. If something goes wrong, we’ll be there to get you up and running again as soon as possible.

Administration SupportGoing beyond break/fix support, this gives you an extra resource for those admin tasks that no one in your team has the time to tackle. This covers everything from workflow changes to custom field creation.

SupportExpert support services for guaranteed peace of mind

“Really impressed with the way they’re

always on top of things from your side and the way they deal with the issues we raise.”

Dave, Scrum Master

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Clearvision offers managed hosting services for the Atlassian toolset, as well as other leading solutions, all maintained by our expert teams 24/7/365, on both Infrastructure/Operating system and Application layers.

Our tiered offerings include full Server editions of the Atlassian tools, so you can retain admin access and full control over the configuration of your setup, as well as the Atlassian Marketplace apps you use. Comprehensive and flexible setup, along with robust “lights-on” management, are included as standard.

The flexibility of Clearvision’s hosting packages is designed to empower teams to reach their full potential, using their tools in the way that works for them.

Why Choose Clearvision?

• Full server editions of Atlassian tools

• Your own dedicated environment provided by Amazon Web Services for high availability and performance standards

• Service Level Agreement for Application uptime and support

• Hosting flexibility around Atlassian Marketplace apps, connectivity to external user directories, and more

• Enhanced security and backup

• Application administrative privileges

• Support from an enterprise-certified Atlassian Platinum Solution Partner

HostingExpert advice and delivery from an Atlassian Platinum Solution Partner

Hosting PackagesClearvision offers a number of hosting packages, designed for businesses of all sizes and requirements.

Gold for large global instances

Platinum for enterprise solutions

Bronze for smaller setups

Silver for medium installations

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Licensing Supply & Management

By putting your Atlassian licensing needs in our hands, you’ll gain significant cost benefits, and free up your teams to focus on the work they do best.

Procured licences for all toolsWe’ll take away the headache of your software purchases and get you the best value possible.

Invoicing terms and managed renewalsClearvision will take care of all your renewals and invoicing terms, so you don’t have to.

Co-terming of licencesSynchronise your licensing terms for more manageable software deployments.

Extended licensing termsFlexible licensing terms: choose between 12, 24 or 36 months.

No-obligation trialsNew to Atlassian? We can arrange trials for its tools in minutes.

Technical account managementOur technical account managers are always on hand to guide you.

Not only do we provide licensing for the Atlassian toolset - we can also ensure your arrangements make sense. With a Licensing Efficiency Report, we’ll assess your current software licensing and help you find the best solutions going forward.

As your organisation grows, keeping track of your software becomes ever more complicated. Deployments get fragmented, renewals occur at different times of the year, and both time and money end up wasted.

Clearvision can help. With a Licensing Efficiency Report, you can spend less time worrying about licensing your mission-critical tools and more time using them. We’ll provide a full report of all your Atlassian assets, so you know who’s using what and how much you’re paying. Armed with this knowledge, we can make

recommendations to improve your licensing arrangements, such as synchronising renewals and consolidating terms.

• Be more cost-effective - see the benefits of your Licensing Efficiency Report with a visible return on investment.

• Achieve clarity - we navigate the complexity of your team’s software licensing so you don’t have to.

• Simplify and consolidate - Our experts streamline your deployments, so your setup is more effective and efficient.

Licensing Efficiency Report

Licensing from your Atlassian Platinum Solution Partner

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X

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Navigating the Atlassian Marketplace

Atlassian MarketplaceExtend the functionality of your mission-critical tools

The Atlassian tools are flexible and agile - that’s why teams love using them. With thousands of apps available, the Atlassian Marketplace gives you the ability to extend the functionality of your software and fully customise your tools to meet the unique requirements of your team.

Are your apps up to date?

With Clearvision’s Atlassian Marketplace App Discovery service, you’ll be able to prevent potential complications before they can arise. Our consultants will undertake an expert analysis of your setup and share with you:

• The status of your requested app, including Atlassian verification

• How frequently the app is updated

• The activeness of app updates

• Support responsiveness

• Performance ramifications

• Any special requirements

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Clearvision is dedicated to helping teams to reach their full potential. As an Atlassian Platinum Solution Partner, we support your teams with the tools, technical support, and training they need, freeing them to deliver more value in their core roles as software creators, IT service providers, and collaborators in the wider business.

At Clearvision we understand the challenges of digital transformation and achieving high performance at large scale, and we are well equipped to partner with your teams to provide the professional services that are critical to making Jira, Bitbucket, Confluence, and the rest of the Atlassian toolset work optimally for you.

Gerry TombsManaging Director

At Clearvision we are fully engaged with the challenges faced by enterprises in a dynamic and fast-paced world. Through our global service and enablement teams, we take away the pain of running and operating your development tooling platforms, and empower your teams to excel and deliver solutions that meet the ever increasing demands of the end users.

Global Head of Client ServicesTracy Goddard

In our 10 years of serving global clients who are adopting and depending on the Atlassian tools, we’ve gained valuable insights into how enterprises can exploit these tools to their full advantage, and exactly where to apply our advice and technical consultancy to make it all work well.

My work takes me around the world, talking to our enterprise clients, and my team is eager to hear about your challenges around innovation and collaboration at scale. With our extensive experience, we offer the combination of software and service expertise to get your organization collaborating better and innovating faster.

Global Head of SalesPaul Renshaw

Profiles

A SELECTION OF OUR VISIONARIES

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To find out about many more case studies, white papers and thought-leading documents, please visit: www.cvcm.me/content-resources

Resources & further

reading

Collaboration, process adoption, going agile – these are just some of the challenges covered in this white paper as we examine collaboration and teamwork in the enterprise.

Salmon chose Clearvision for its training to gain a hands-on understanding of the important basic Jira concepts, including working with issues, searching and reporting.

Get to grips with Jira Software Data Center and ensure your teams never get blocked by unexpected downtime or slow response times again!

RBS came to Clearvision looking to move from the legacy tool IBM Clearcase to the Atlassian stack, with a transition to agile working.

White papers Case studies

Different departments within Tinder are now communicating more effectively and efficiently thanks to the adoption of Jira Software and Confluence.

Learn how TM Forum uses Confluence to empower its members to overcome the challenges of collaboration at scale, working together to shape the future of teamwork.

We provide high-touch account management, consultancy, training, and support, so global enterprises can successfully

deploy high-performance implementations at scale.

enquiries@clearvision-cm.com | UK +44 (0) 845 459 9530 | Ireland +353 1960 9597 | Americas +1 (215) 278 8706

©2017 Clearvision CM. All other products and company names mentioned may be trademarks, and screenshots are the property of their respective owners.

www.clearvision-cm.com

EMPOWERING TEAMS TO REACHTHEIR FULL POTENTIAL

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Contact Us:

UK +44 (0) 845 459 9530

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USA +1 (215) 278 8706

enquiries@clearvision-cm.com

www.clearvision-cm.com

www.clearvision-cm.com/heroes

CONTACT THE VISIONARIESWWW.CLEARVISION-CM.COM

CONTACT THE VISIONARIESWWW.CLEARVISION-CM.COM

DISLIKES:• Poor practice• Ineffective tools

STRENGTHS:• Sprints• Flexibility in thinking

Often working behind the scenes, Agent SDLC is responsible for keeping teams running on a

day-to-day basis. She battles bugs before they can cause disruption, and is always ready to take

on the lurking villain of technical debt.

HERO: AGENT SDLC

ABOUT:

DISLIKES:• Demotivated teams• Poor leadership

STRENGTHS:• Efficiency• Empathy• Planning

A true team leader, Captain Collab’s power lies in his ability to bring together the different strengths of every member of a team. Captain Collab conquers poor communication and and inspires with his message of empowerment.

HERO: CAPTAIN COLLAB

ABOUT:

CAPTAINCOLLAB

CONTACT THE VISIONARIESWWW.CLEARVISION-CM.COM

DISLIKES:• Repetitive tasks

STRENGTHS:• Integration• Forward thinking• Not scared to try new things• Automation

DevOps Bot is here to bulldoze the walls between development and operations teams. Silos are DevOps Bot’s sworn enemies, and he’s on a mission of automation and continuous integration.

HERO: DEVOPS BOT

ABOUT:

AGENTSDLC

CONTACT THE VISIONARIESWWW.CLEARVISION-CM.COM

Agile Angel swoops in to help teams adapt to change. Fast and flexible, Agile Angel is able to fit in and help with any team she encounters, and has the power to

see the value in all individuals.

HERO: AGILE ANGEL

ABOUT:

AGILEANGEL

DISLIKES:• Staying still• Waterfalls

STRENGTHS:• Speed• Adaptability• Overcoming obstacles

CONTACT THE VISIONARIESWWW.CLEARVISION-CM.COM

ITSM Man is the face of the team. He’s the first line of defense: whether he’s confronted with unexpected incidents or pleas for technical support, he remains

calm and is always prepared to save the day.

HERO: ITSM MAN

ABOUT:

ITSMMAN

DISLIKES:• Downtime• Unhappy customers

STRENGTHS:• Extensive knowledge base• Resilience

DEVOPSBOT