clean language slides may 09
DESCRIPTION
TRANSCRIPT
![Page 1: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/1.jpg)
When you are working at your best, you are like what?
Please draw your answer to this question on a sticky label and write your name alongside it
![Page 2: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/2.jpg)
What would you like to have happen in this workshop?
Judy Rees and Matthew DodwellMay 2009
![Page 3: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/3.jpg)
Judy Rees
• Co-author of Clean Language (Amazon category Number 1 best seller)
• Trainer, facilitator, coach, journalist • Director of Clean Change Company• Former senior manager at Teletext as it
developed web, digital TV, mobile services• MA in Media Technology Management
![Page 4: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/4.jpg)
Matthew Dodwell
• Facilitator and coach using Clean Language and ‘Conscious Embodiment’
• 20 years of working in IT within development and project management
• Technical project manager at O2 implementing E-top-up systems
• Working with Clean Change Company for 2 ½ years
![Page 5: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/5.jpg)
Less is More: Speed Clean
• When you are working at your best, you are like what? (starter question only)
• What kind of X is that X?• Is there anything else about X?
• Use only these questions and the client’s words• Ask several times, in any order• Ask about things they seem to like and enjoy• Have fun!
![Page 6: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/6.jpg)
The power of your attention
As person A talks about something which is important to them, person B:
1. Listens exquisitely2. Is distracted3. Listens exquisitely again
Chimes will mark shifts between these kinds of listening
![Page 7: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/7.jpg)
Questioning for clarity
Some basic Clean Language questions:• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?
![Page 8: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/8.jpg)
Questioning for motivation
For this activity, you will need two problems which can be stated in a short sentence.
For example:• My desk is untidy and I can’t find anything• I feel unfit and ought to get more exercise
• Activity based on Motivation in a Moment by Marian Way, Wendy Sullivan and Phil Swallow
![Page 9: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/9.jpg)
Questioning for motivationPerson A states one of their problems.Person B responds by giving their very best
advice, beginning with:• If I were you I’d…• What you should do is…
Person A notices what happens to their thinking
![Page 10: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/10.jpg)
Questioning for motivationPerson A states one of their problems.Person B responds by asking:• What would you like to have happen?• What needs to happen for that to happen?• And can that happen?
Person A notices what happens to their thinking
![Page 11: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/11.jpg)
When the reorganisation has settled down and everything is working as you would like, your
projects will be like what?
![Page 12: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/12.jpg)
Clean Language questions• What kind of X is that X?• Is there anything else about X?• Where/whereabouts is X?• Is there a relationship between X and Y?• And that’s X like what?• What would you like to have happen?• What needs to happen for X?• And can X (happen)?• What happens next/just before?
![Page 13: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/13.jpg)
How else can we help you?
• We train, mentor and support IT staff• We work with you to deliver results:
– Influential language (spoken and written)– Presentation skills– Requirements elicitation– Management and leadership skills– Coaching skills
• Initial training can be followed by ongoing coaching and mentoring
![Page 14: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/14.jpg)
Advanced communication skills
This two-day course will equip you to:• Ensure your communication gets results• Deal more effectively with difficult people• Increase customer satisfaction• Negotiate effectively for win-win outcomes• Improve trust and rapport within the team
and beyond it• Develop performance and job satisfaction
![Page 15: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/15.jpg)
So that…
• Key business communication issues can be resolved
• Reduced chance of time-consuming and costly confusion and misunderstandings
• Stakeholders feel listened to & understood• Teams feel well-led and confident• Increased probability of delivering on time,
on budget, and exceeding expectations
![Page 16: Clean Language Slides May 09](https://reader036.vdocuments.us/reader036/viewer/2022073011/53ffc3b58d7f7261088b477c/html5/thumbnails/16.jpg)
Find out more
• Online at www.cleanchange.co.uk• Email [email protected] or
[email protected] • Call +44 (0)20 8400 4832• Write to 18 Byfield Road, Isleworth,
Middlesex TW7 7AF• Clean Language: Revealing Metaphors
and Opening Minds, by Wendy Sullivan and Judy Rees, available on Amazon