Clean Disinfect amp Protect Webinar

7222020

MCI NFI Parts Team

BRENT MAITLANDVice President Marketing Product Planning and Pre-Owned Coach SalesM (630) 235-9696

BRENT DANIELSONDirector of Product Planning amp Sales EngineeringM (204) 228-4119

Agenda

bull Operator Feedbackbull MCI resources and

guidancebull Overviewbull NFI Partsbull Customer toolkit

bull NFI Parts Clean amp Protect product discussion

Operator Feedback

Operator Feedback

Motor coach operators nowbull Have been preparing their business for recovery

bull Some glimmers of hope as states re-open and schools and other activities announced

bull Utilizing tools and resources from ABA and UMA to help focus their recovery actions and customer engagement

bull Many will need to continued support from Federal programs and key activities such as schools trips and sports

bull Doing anything to help build customer confidence in riding the coach

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

MCI NFI Parts Team

BRENT MAITLANDVice President Marketing Product Planning and Pre-Owned Coach SalesM (630) 235-9696

BRENT DANIELSONDirector of Product Planning amp Sales EngineeringM (204) 228-4119

Agenda

bull Operator Feedbackbull MCI resources and

guidancebull Overviewbull NFI Partsbull Customer toolkit

bull NFI Parts Clean amp Protect product discussion

Operator Feedback

Operator Feedback

Motor coach operators nowbull Have been preparing their business for recovery

bull Some glimmers of hope as states re-open and schools and other activities announced

bull Utilizing tools and resources from ABA and UMA to help focus their recovery actions and customer engagement

bull Many will need to continued support from Federal programs and key activities such as schools trips and sports

bull Doing anything to help build customer confidence in riding the coach

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

Agenda

bull Operator Feedbackbull MCI resources and

guidancebull Overviewbull NFI Partsbull Customer toolkit

bull NFI Parts Clean amp Protect product discussion

Operator Feedback

Operator Feedback

Motor coach operators nowbull Have been preparing their business for recovery

bull Some glimmers of hope as states re-open and schools and other activities announced

bull Utilizing tools and resources from ABA and UMA to help focus their recovery actions and customer engagement

bull Many will need to continued support from Federal programs and key activities such as schools trips and sports

bull Doing anything to help build customer confidence in riding the coach

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

Operator Feedback

Operator Feedback

Motor coach operators nowbull Have been preparing their business for recovery

bull Some glimmers of hope as states re-open and schools and other activities announced

bull Utilizing tools and resources from ABA and UMA to help focus their recovery actions and customer engagement

bull Many will need to continued support from Federal programs and key activities such as schools trips and sports

bull Doing anything to help build customer confidence in riding the coach

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

Operator Feedback

Motor coach operators nowbull Have been preparing their business for recovery

bull Some glimmers of hope as states re-open and schools and other activities announced

bull Utilizing tools and resources from ABA and UMA to help focus their recovery actions and customer engagement

bull Many will need to continued support from Federal programs and key activities such as schools trips and sports

bull Doing anything to help build customer confidence in riding the coach

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

FAQWhat disinfectant should I use (See prior webinar for details)bull Preferred L-Lactic Acid Hypochlorous Acidbull Avoid Bleach or AmmoniaCan you provide an overview of the HVAC system and filtrationbull Generally the virus spreads person to person through respiratory droplets at close

contact (within 6rsquo) or by touching surfaces which have been contaminated by droplets

bull Respiratory droplets are heavy and will fall to the floor after being expelled due to gravity NOT Airborne floating through HVAC systems

bull Droplets are also quite large in diameter which means will be captured at a high by standard MERV 5 or higher HVAC filter media (MCI = min MERV 5)

bull Change filters every 3 months as a rule of thumbbull The fresh air inside an MCI motorcoach is replaced every 10 minutes (6 times

each hour)bull Is filtered approximately every 2 minutes (30 x per hour)bull The HVAC system automatically optimizes fresh airWhat are the top ways to prevent the transmission of the virusbull 1 Physical distancing including the use of masksbull 2 Regularly cleaning and disinfecting surfaces

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

FAQ What products are people adding to their coachesfleetsbull Disinfecting foggerbull Driver barriers especially in scheduled servicebull Upgraded MERV filters specifically with anti-microbial coating

bull We are NOT offering MERV 13 due to reduction in HVAC performance

bull UV-C anti-microbial lighting system in HVAC

Have you explored other solutionsbull Continuous systems Photo Catalytic Oxidation (PCO)

Hydrogen Peroxide ndash also UV + Catalystbull FAR-UV(Industry risk if determined airborne vs droplet)

Are we being heard on the Hillbull CERTS act is a direct result of our congressional outreach

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

Operator Feedback

From the survey the resulting themes emergedbull Operators favored non-distancing

themes ndash passenger masks as opposed greater spacing

bull Current lack of clarity on guidancebull Will school bus CDC guidance

influence motorcoaches Why not airplanes too

bull Prioritizing of hand cleaning and disinfection strategies

bull Fogging drastically reduces labor hours vs hand wiping

bull Increased customer communications

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

10 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reservedcopy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MCI Available Resources

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

MCI Resources wwwMCICoachcom

Resources on maintaining cleaning and disinfecting are will be accessible from MCIrsquos home page

Cleaning amp Disinfecting Resources

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Are the latest company and regulatory agency guidelines being followed CDC Health Canada WHO state provincial amp federal goverments

Have hands been washed thoroughly Always wash hands before entering and after exiting a coach

Have garbage containers been emptied and other items removed as necessary optional

Has the coach interior been cleaned optional Disinfecting is only effective on clean surfaces

Are all the required cleaning andor disinfecting materials on-hand (soap amp water disinfectant rags mop bucket) Never dry sweep a coach

Confirm if disinfecting will be completed by hand or by fogging If fogging is a machine available Hand wiping Fogging process is recommended

for all Schedule C disinfecting

Confirm contact time of any disinfectant used Ensure that minimum contact time is met - leave surfaces wet

Is all required PPE on hand (safety glasses respirator mask gloves) Confirm proper PPE is being used for the specific disinfectant

Entrance door switch pad Entrance door grab rail Clean all aroundLH stepwell grab rail Clean all aroundRH stepwell grab rail Clean all aroundEntrance door key(s) optional Lockunlock pin optional optional Stepwell flooring optional optional

Steering wheel amp switches RH switch panel switches

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophy

Stepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controls

Coach movement scenarios and recommended disinfecting schedules

Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread

13 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Strategy Decision Criteria

Does the strategy follow CDC WHO or guidelinesrecommendations from credible authorities or associations

Is the strategy safe for humans and animals Is the system effective against mitigatingkilling the

virusWill the system damage components in the vehicle Is the system readily available Is the system financially viableDoes if work well with operationsWill the system inspire passengers to ride

Criteria will help guide us through the many options and alternative products and solutions

Its recommended to use decision criteria when evaluating the many different SAR-CoV-2 mitigation strategies

Toolkit Outline

Section A Cleaning Disinfecting and Protecting1 Purpose amp Objective2 Guidance and recommendation

bull Included also summary of other protocols (seating pre-check barriers filters) etc

3 Checklist ndash printable and for customers also4 Training on cleaning procedures

bull Driverbull MechanicsShowings

5 Material supply list

Section B Customer materials Customer information sheet1 Customer handout PDF

bull Customer commitment statement sheetbull Customer handout

2 Draft press release template3 Customer email text with link to info 4 Customer video ndash in safety video and video (in-process - cleaning filtration photos)5 Customer examples

This best practices guide for cleaning disinfecting and preventing contains

A

B

ToolkitSection A1 Objective

Toolkit - Section A1 Objective

Implement Practices for cleaning and disinfecting motor coaches

Create customer confidence that motor coaches are a clean and safe mode of transportation

To provide tools and information that helps our motor coach operators

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

13 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Strategy Decision Criteria

Does the strategy follow CDC WHO or guidelinesrecommendations from credible authorities or associations

Is the strategy safe for humans and animals Is the system effective against mitigatingkilling the

virusWill the system damage components in the vehicle Is the system readily available Is the system financially viableDoes if work well with operationsWill the system inspire passengers to ride

Criteria will help guide us through the many options and alternative products and solutions

Its recommended to use decision criteria when evaluating the many different SAR-CoV-2 mitigation strategies

Toolkit Outline

Section A Cleaning Disinfecting and Protecting1 Purpose amp Objective2 Guidance and recommendation

bull Included also summary of other protocols (seating pre-check barriers filters) etc

3 Checklist ndash printable and for customers also4 Training on cleaning procedures

bull Driverbull MechanicsShowings

5 Material supply list

Section B Customer materials Customer information sheet1 Customer handout PDF

bull Customer commitment statement sheetbull Customer handout

2 Draft press release template3 Customer email text with link to info 4 Customer video ndash in safety video and video (in-process - cleaning filtration photos)5 Customer examples

This best practices guide for cleaning disinfecting and preventing contains

A

B

ToolkitSection A1 Objective

Toolkit - Section A1 Objective

Implement Practices for cleaning and disinfecting motor coaches

Create customer confidence that motor coaches are a clean and safe mode of transportation

To provide tools and information that helps our motor coach operators

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

Toolkit Outline

Section A Cleaning Disinfecting and Protecting1 Purpose amp Objective2 Guidance and recommendation

bull Included also summary of other protocols (seating pre-check barriers filters) etc

3 Checklist ndash printable and for customers also4 Training on cleaning procedures

bull Driverbull MechanicsShowings

5 Material supply list

Section B Customer materials Customer information sheet1 Customer handout PDF

bull Customer commitment statement sheetbull Customer handout

2 Draft press release template3 Customer email text with link to info 4 Customer video ndash in safety video and video (in-process - cleaning filtration photos)5 Customer examples

This best practices guide for cleaning disinfecting and preventing contains

A

B

ToolkitSection A1 Objective

Toolkit - Section A1 Objective

Implement Practices for cleaning and disinfecting motor coaches

Create customer confidence that motor coaches are a clean and safe mode of transportation

To provide tools and information that helps our motor coach operators

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

ToolkitSection A1 Objective

Toolkit - Section A1 Objective

Implement Practices for cleaning and disinfecting motor coaches

Create customer confidence that motor coaches are a clean and safe mode of transportation

To provide tools and information that helps our motor coach operators

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

Toolkit - Section A1 Objective

Implement Practices for cleaning and disinfecting motor coaches

Create customer confidence that motor coaches are a clean and safe mode of transportation

To provide tools and information that helps our motor coach operators

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

Section A2 Guidance And Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

Toolkit ndash Section A2 Guidance and Recommendations

Current CDC information regarding the SARS-CoV-2 virus includes the followingbull The virus is thought to spread mainly from person-to-person

bull Between people who are in close contact with one another (within about 6 feet)bull Through respiratory droplets produced when an infected person coughs sneezes or talksbull These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungsbull COVID-19 may be spread by people who are not showing symptoms

bull The virus may be spread in other waysbull It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and

then touching their own mouth nose or possibly their eyes This is not thought to be the main way the virus spreads but we are still learning more about how this virus spreads

bull The virus may remain viable on hard surfaces like plastic and steel for up to 5 days but does not survive on other materials like fabric for more than a day

bull The virus is approximately 05 to 2 micrometers in diameter but is not airborne (transmitted freely in the air) It is believed to be transmitted through larger respiratory droplets which are greater than 5 micrometers in diameter Note - one ldquomicrometerrdquo (um) also known as a ldquomicronrdquo is the same as 1000 ldquonanometersrdquo (nm) Not circulating freely through HVAC systems

bull Current guidance suggests operating HVAC systems on high with as many fresh air exchanges as possible

Key CDC Guidelines

Key CDC Following guidance from the CDC and other regulatory groups for combating the spread of the SARS-CoV-2 virus is recommended

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

The best way to prevent illness is to avoid being exposed to this virus You can take steps to slow the spread

Maintain good social distance when possible (about 6 feet) This is very important in preventing the spread of COVID-19

Wash your hands often with soap and water If soap and water are not available use a hand sanitizer that contains at least 60 alcohol

Routinely clean and disinfect frequently touched surfaces

Face coverings in public settings

For these reasons physical distancing masks and cleaning potentially contaminated surfaces continue to be the most critical element in preventing the spread of this virus

Toolkit ndash Section A2 Guidance and Recommendations

CDC httpswwwcdcgovLink to understanding COVID httpswwwcdcgovcoronavirus2019-ncovcommunicationguidance-listhtmlSort=Date3A3AdescLink to approved disinfectants httpswwwepagovpesticide-registrationlist-n-disinfectants-use-against-sars-cov-2

Health Canada httpswwwcanadacaenhealth-canadahtmlLink to approved disinfectants httpswwwcanadacaenhealth-canadaservicesdrugs-health-productsdisinfectantscovid-19html

APTA httpswwwaptacom

IMG httpswwwimgcoachcom

ABA httpswwwbusesorgldquoThe Way Forwardrdquo

UMA httpswwwumaorgldquoAssurCleancomrdquo

OMCA httpswwwomcacom

Reference Websites for Guidance

Toolkit ndash Section A2 Guidance and Recommendations

Reference Websites for Guidance

Toolkit ndash Section A2 Guidance and Recommendations

LinkLink

Reference Websites for Guidance wwwassurecleancom

Toolkit ndash Section A2 Guidance and Recommendations

UMA Link

Link to site CDC Decision Tool for Cleaning and Disinfecting

CDC Decision Tool for Cleaning and Disinfecting

httpswwwcdcgovcoronavirus2019-ncovcommunitypdfMassTransit-DecisionTreepdf

Bolstered policies and procedures will improve perception and drive increased ridership

CDC Mass Transit Decision Tree

Terminology

bull Cleaning removes germs dirt and impurities from surfaces or objects Cleaning works by using soap (or detergent) and water to physically remove germs from surfaces This process does not necessarily kill germs but by removing them it lowers their numbers and the risk of spreading infection

bull Disinfecting kills germs on surfaces or objects Disinfecting works by using chemicals to kill germs on surfaces or objects This process does not necessarily clean dirty surfaces or remove germs but by killing germs on a surface after cleaning it can further lower the risk of spreading infection

bull Sanitizing lowers the number of germs on surfaces or objects to a safe level as judged by public health standards or requirements This process works by either cleaning or disinfecting surfaces or objects to lower the risk of spreading infection

httpswwwcdcgovfluschoolcleaninghtm

Per the CDC it is important to know the difference between cleaning disinfecting and sanitizing

26 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Disinfecting Strategies amp Delivery Systems

bull Use an EPA approved disinfectant (EPA link shown below) httpswwwepagovpesticide-registrationlist-n-

disinfectants-use-against-sars-cov-2bull Use a diluted bleach solutionbull Use an alcohol solution (at least 70 alcohol)

bull Disinfecting solutions can be applied to coach interiors in a variety of ways - for example hand washing wet mopping or fogging systems

bull Fogging systems provide excellent coverage but they donrsquot discriminate between different types of surface materials Disinfectants should be effective at killing the virus but they shouldnrsquot damage coach interior surfaces

bull Bleach and ammonia-based disinfectants are generally not recommended due to potential damage to coach interior surfaces

bull Fogging equipment and MCI approved disinfectants are available through NFI Parts

The CDC recommends three methods to disinfect surfaces against the SARS-CoV-2 virus

27 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Disinfecting Strategies amp Delivery Systems ndash OverviewCategory Sub-Category Description Vendor(s) MCI CommentsStatus

EPA List N Multiple See link

Health Canada Multiple See link

Bleach Multiple Clorox Not recommended due to potential interior finish damageQuatenary ammonium Multiple Not recommended due to potential interior finish damageHydrogen peroxide Multiple Halosil Curis Recommended

Hypochlorous acidMultiple EnviroNize GenEon

Recommended and available through NFI Parts

L-Lactic acid Multiple Celeste SaniCide Recommended and available through NFI Parts

Soap amp water Multiple Recommended as a cleaner as well as a disinfectant

Potential damage to interior Review with internal resources amp supplier feedback

Manual wiping Manual application of disinfectant na GoodLow pressure fogging machines

Portable with disinfectant reservoir Multiple Bure Better - available through NFI Parts

Electrostatic fogging machines

Portable with disinfectant reservoir Multiple Victory Best - currently long lead times

Manual application Most systems are manual Provides a single cleaning cycle using multiple disinfectantsSingle cycle automated disinfecting Curis Provides a single timed cleaning cycle using high concentration hydrogen peroxide

Liquidgas Low concentration hydrogen peroxideCMIR TechnologiesCASPR

Continuous low concentration of hydrogen peroxide in the interior cabin

Far UV light Far UV TechnologiesUnder investigation - not harmful to humans so may be in the cabin area and operating continuously very expensive

Photocatalytic Ellamp Under consideration by ADLPlasma cluster (ion generator) Denso Under consideration by ADLOzone generator (air purifier) Hispacold eco3 Under consideration by ADL

Vehicle Disinfecting System Matrix

LightUV-C light

Common active chemicals

Traditional liquid disinfectants

Single cycle disinfectant application systems

Manual vs automatic systems

Other

Continuous disinfecting systems

Approved disinfectants

Multiple SanUVaire Universal UV Solutions Fresh-Aire UV Steril-Aire

Recommended - harmful to humans so packaged inside the HVAC systemAvailable through NFI PartsAp

plic

atio

nDi

sinfe

ctan

t

Sheet1

28 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supplier Example Camira Fabric

In this example bleach or alcohol should NOT be used on fabrics or leather

29 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Disinfecting Methods - Good Better Best

bull Fogging systems provide excellent coverage and require less time than manually wiping surfaces but they may not always be readily available Both low pressure and electrostatic fogging equipment are significantly more cost effective than hand wiping

bull Disinfectants should be effective at killing the virus but they shouldnrsquot damage coach interior surfaces For this reason bleach and ammonia-based disinfectants are generally not recommended

Disinfecting solutions can be applied to coach surfaces by either hand wiping or by utilizing a fogging machine (either a low pressure or an electrostatic fogging machine)

30 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Social Distancing Seat LayoutsMCI has seat layouts available for D and J series coaches providing 6 of separation (approximately 12 passengers + driver)

Companies should look to guidance of local and state transit as other approaches can be utilized to increase capacity while maintaining separation

bull Utilize only window seatsbull Skip rowsbull Encourage physical separation within the coach (various methods

including retractable belts)bull Wear face masks

Our guidance would be to NOT remove seats to create physical distancingCommunication supporting high capacity are favored

31 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

HVAC amp Filtration Tutorial

bull MCIrsquos standard main HVAC MERV 5 filter media captures respiratory droplets but MERV 8 filter media with an antimicrobial fiber layer is also available which provides even greater protection

bull Current guidance also recommends maximum fresh air exchanges and the motorcoach provides

bull A minimum of six (6) fresh air exchanges per hour (once every 10 minutes)

bull Roof vents that can be manually openedbull Optional electric roof hatches to provide continuous

ventilationbull Whenever possible HVAC fans should be operated on

the HIGH setting to maximize airflowbull HVAC mounted UV-C lighting systems are also

available from NFI Parts which will inactivate the SARS-CoV-2 virus with direct exposure

As per current guidance the SARS-CoV-2 virus is NOT airborne ndash it is contained in respiratory droplets

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

Vehicle Disinfecting System Matrix
Category		Sub-Category		Description		Vendor(s)		MCI CommentsStatus		Websites
Traditional liquid disinfectants		Approved disinfectants		EPA List N		Multiple		See link		httpswwwepagovpesticide-registrationlist-n-disinfectants-use-against-sars-cov-2
		Health Canada		Multiple		See link		httpswwwcanadacaenhealth-canadaservicesdrugs-health-productsdisinfectantscovid-19listhtml
	Common active chemicals		Bleach		Multiple Clorox		Not recommended due to potential interior finish damage
		Quatenary ammonium		Multiple		Not recommended due to potential interior finish damage
		Hydrogen peroxide		Multiple Halosil Curis		Recommended
		Hypochlorous acid		Multiple EnviroNize GenEon		Recommended and available through NFI Parts
		L-Lactic acid		Multiple Celeste SaniCide		Recommended and available through NFI Parts		httpnfipartscleanandprotectprodlitCeleste20Sanitizer20Products20-20Sani-Cide20-20PUBpdf
		Soap amp water		Multiple		Recommended as a cleaner as well as a disinfectant
	Potential damage to interior				Review with internal resources amp supplier feedback
Single cycle disinfectant application systems		Manual wiping		Manual application of disinfectant		na		Good
	Low pressure fogging machines		Portable with disinfectant reservoir		Multiple Bure		Better - available through NFI Parts
	Electrostatic fogging machines		Portable with disinfectant reservoir		Multiple Victory		Best - currently long lead times
	Manual vs automatic systems		Manual application		Most systems are manual		Provides a single cleaning cycle using multiple disinfectants
		Single cycle automated disinfecting		Curis		Provides a single timed cleaning cycle using high concentration hydrogen peroxide
Continuous disinfecting systems		Liquidgas		Low concentration hydrogen peroxide		CMIR TechnologiesCASPR		Continuous low concentration of hydrogen peroxide in the interior cabin
	Light		UV-C light		Multiple SanUVaire Universal UV Solutions Fresh-Aire UV Steril-Aire		Recommended - harmful to humans so packaged inside the HVAC systemAvailable through NFI Parts		httpsanuvairecomindexhtml
					httpwwwuniversaluvsolutionscom
					httpswwwfreshaireuvcom
					httpswwwsteril-airecom
		Far UV light		Far UV Technologies		Under investigation - not harmful to humans so may be in the cabin area and operating continuously very expensive		httpswwwfaruvcom
	Other		Photocatalytic		Ellamp		Under consideration by ADL
		Plasma cluster (ion generator)		Denso		Under consideration by ADL
		Ozone generator (air purifier)		Hispacold eco3		Under consideration by ADL
Driver amp Passenger Social Distancing amp PPE Matrix
Category		Sub-Category		Description		Vendor(s)		MCI CommentsStatus		Website
Driver barriers		Full barriers multiple models		Mechanicalsecurity style barrier		MCI Arow Global		Refer to the NFI Parts master matrix		httpnfipartscleanandprotect
		Sneeze guard style barrier		MCI Arow Global		Refer to the NFI Parts master matrix		httpnfipartscleanandprotect
		Scissor blind clear vinyl barrier solution		Automotion		In development - test instl at NJT		httpnfipartscleanandprotectprodlitRetractable20Partition-PUBpdf
	Partial barriers multiple models		Barrier behind the driver seat with no side coverage		MCI Arow Global		Refer to the NFI Parts master matrix		httpnfipartscleanandprotect
Passenger barriers		Plastic shield with snaps		Clear barrier between passenger seat rows		Sardo		Need to contact Sardo - being offered by ABC
	Other shower curtain designs		Clear barrier between passenger seat rows		MCI		Nothing under development at this time
Social distance passenger seating		Reduced capacity seat layouts		Remove seats			Not recommended to remove seat rows (preserve compartmentalization)
		Remove seat cushions			Need feedback from seating companies on feasibility
		Add seat barrier		Amaya		Amaya has a product under development
		Add aisle barriers			Add chains or other devices to block off rows		httpnfipartscleanandprotectprodlitRetractable20Belt20Barrier-PUBpdf
PPE		Disposable protection		Armrest headrest covers		Amaya Kiel		Needs to be offered by the seating vendors
	PPE dispensers		Celeste dispenser		MCI		Available through NFI Parts		httpnfipartscleanandprotectprodlitCeleste20Sanitizer20Products20-20Sani-Luxe20-20PUBpdf
		Mask dispenser			Not in development
Enhanced HVAC filtration amp coach airflow						Websites
Category		Sub-Category		Description		Vendor(s)		MCI CommentsStatus
HVAC amp Airflow Improvements		Filtration		Provide MERV 8 filter media to replace standard media		Various		Engineeirng is reviewing MERV 8 and MERV 13 filter samples in conjunction with airflow testing NFI Parts has some enhanced filter media already available		httpnfipartscleanandprotectprodlitInteriorAirFilters-PUBpdf
		Provide MERV 13 filter media to replace standard media		Various		Engineeirng is reviewing MERV 8 and MERV 13 filter samples in conjunction with airflow testing NFI Parts has some enhanced filter media already available		httpnfipartscleanandprotectprodlitInteriorAirFilters-PUBpdf
	Ventilation		Provide ventilated roof hatches		SafeFleet		NFI Parts has released a ventilated roof hatch kit Engineering should validate performance changes when possible		httpnfipartscleanandprotectprodlitVentilated20Roof20Hatch20-20PUBpdf
		Provide additional fresh air			No projects currently in development
	System		Review HVAC settings (should the system be ON or OFF)			MCI recommendation based on latest guidance is to operate HVAC systems on high with maximum fresh air exchanges
Enhanced interior materials
Category		Sub-Category		Description		Vendor(s)		MCI CommentsStatus
	Fabric coatings
		Defender
		Krypton
	Easy-clean materials
	Anti-microbial coatings

28 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supplier Example Camira Fabric

In this example bleach or alcohol should NOT be used on fabrics or leather

29 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Disinfecting Methods - Good Better Best

bull Fogging systems provide excellent coverage and require less time than manually wiping surfaces but they may not always be readily available Both low pressure and electrostatic fogging equipment are significantly more cost effective than hand wiping

bull Disinfectants should be effective at killing the virus but they shouldnrsquot damage coach interior surfaces For this reason bleach and ammonia-based disinfectants are generally not recommended

Disinfecting solutions can be applied to coach surfaces by either hand wiping or by utilizing a fogging machine (either a low pressure or an electrostatic fogging machine)

30 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Social Distancing Seat LayoutsMCI has seat layouts available for D and J series coaches providing 6 of separation (approximately 12 passengers + driver)

Companies should look to guidance of local and state transit as other approaches can be utilized to increase capacity while maintaining separation

bull Utilize only window seatsbull Skip rowsbull Encourage physical separation within the coach (various methods

including retractable belts)bull Wear face masks

Our guidance would be to NOT remove seats to create physical distancingCommunication supporting high capacity are favored

31 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

HVAC amp Filtration Tutorial

bull MCIrsquos standard main HVAC MERV 5 filter media captures respiratory droplets but MERV 8 filter media with an antimicrobial fiber layer is also available which provides even greater protection

bull Current guidance also recommends maximum fresh air exchanges and the motorcoach provides

bull A minimum of six (6) fresh air exchanges per hour (once every 10 minutes)

bull Roof vents that can be manually openedbull Optional electric roof hatches to provide continuous

ventilationbull Whenever possible HVAC fans should be operated on

the HIGH setting to maximize airflowbull HVAC mounted UV-C lighting systems are also

available from NFI Parts which will inactivate the SARS-CoV-2 virus with direct exposure

As per current guidance the SARS-CoV-2 virus is NOT airborne ndash it is contained in respiratory droplets

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

29 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Disinfecting Methods - Good Better Best

bull Fogging systems provide excellent coverage and require less time than manually wiping surfaces but they may not always be readily available Both low pressure and electrostatic fogging equipment are significantly more cost effective than hand wiping

bull Disinfectants should be effective at killing the virus but they shouldnrsquot damage coach interior surfaces For this reason bleach and ammonia-based disinfectants are generally not recommended

Disinfecting solutions can be applied to coach surfaces by either hand wiping or by utilizing a fogging machine (either a low pressure or an electrostatic fogging machine)

30 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Social Distancing Seat LayoutsMCI has seat layouts available for D and J series coaches providing 6 of separation (approximately 12 passengers + driver)

Companies should look to guidance of local and state transit as other approaches can be utilized to increase capacity while maintaining separation

bull Utilize only window seatsbull Skip rowsbull Encourage physical separation within the coach (various methods

including retractable belts)bull Wear face masks

Our guidance would be to NOT remove seats to create physical distancingCommunication supporting high capacity are favored

31 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

HVAC amp Filtration Tutorial

bull MCIrsquos standard main HVAC MERV 5 filter media captures respiratory droplets but MERV 8 filter media with an antimicrobial fiber layer is also available which provides even greater protection

bull Current guidance also recommends maximum fresh air exchanges and the motorcoach provides

bull A minimum of six (6) fresh air exchanges per hour (once every 10 minutes)

bull Roof vents that can be manually openedbull Optional electric roof hatches to provide continuous

ventilationbull Whenever possible HVAC fans should be operated on

the HIGH setting to maximize airflowbull HVAC mounted UV-C lighting systems are also

available from NFI Parts which will inactivate the SARS-CoV-2 virus with direct exposure

As per current guidance the SARS-CoV-2 virus is NOT airborne ndash it is contained in respiratory droplets

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

30 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Social Distancing Seat LayoutsMCI has seat layouts available for D and J series coaches providing 6 of separation (approximately 12 passengers + driver)

Companies should look to guidance of local and state transit as other approaches can be utilized to increase capacity while maintaining separation

bull Utilize only window seatsbull Skip rowsbull Encourage physical separation within the coach (various methods

including retractable belts)bull Wear face masks

Our guidance would be to NOT remove seats to create physical distancingCommunication supporting high capacity are favored

31 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

HVAC amp Filtration Tutorial

bull MCIrsquos standard main HVAC MERV 5 filter media captures respiratory droplets but MERV 8 filter media with an antimicrobial fiber layer is also available which provides even greater protection

bull Current guidance also recommends maximum fresh air exchanges and the motorcoach provides

bull A minimum of six (6) fresh air exchanges per hour (once every 10 minutes)

bull Roof vents that can be manually openedbull Optional electric roof hatches to provide continuous

ventilationbull Whenever possible HVAC fans should be operated on

the HIGH setting to maximize airflowbull HVAC mounted UV-C lighting systems are also

available from NFI Parts which will inactivate the SARS-CoV-2 virus with direct exposure

As per current guidance the SARS-CoV-2 virus is NOT airborne ndash it is contained in respiratory droplets

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

31 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

HVAC amp Filtration Tutorial

bull MCIrsquos standard main HVAC MERV 5 filter media captures respiratory droplets but MERV 8 filter media with an antimicrobial fiber layer is also available which provides even greater protection

bull Current guidance also recommends maximum fresh air exchanges and the motorcoach provides

bull A minimum of six (6) fresh air exchanges per hour (once every 10 minutes)

bull Roof vents that can be manually openedbull Optional electric roof hatches to provide continuous

ventilationbull Whenever possible HVAC fans should be operated on

the HIGH setting to maximize airflowbull HVAC mounted UV-C lighting systems are also

available from NFI Parts which will inactivate the SARS-CoV-2 virus with direct exposure

As per current guidance the SARS-CoV-2 virus is NOT airborne ndash it is contained in respiratory droplets

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

32 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size

The actual SARS-CoV-2 virus is smaller in diameter than the particle capture size of most filter media However since it is only spread in a droplet form it is trapped by MERV 5 ndash 8 (80 - 95 arrestance) or higher media (standard MCI = MERV 5)

MERV 13-16 (10 - 03) MERV 9-12 (30 - 10) MERV 5-8 (100 - 30)HEPA

(lt03)

Droplets (gt 50)Aerosols (lt 50)

SARS-CoV-2

Droplets (gt 50 um)Airborne (lt 50 um)

MERV 5-8(30 - 100 um)

MERV 9-12(10 ndash 30 um)

MERV 13-16(03 ndash 10 um)

HEPA(lt 03 um)

SARS-CoV-2 (Virus) ndash Virus NOT airborne but contained in droplets and therefore not passing through filters

SARS-CoV-2 (droplet)

Filter Rating Particle Size TerminologyMERV 1 - 4 gt 10 umMERV 5 - 8 100 - 30 umMERV 9 - 12 30 - 10 um

MERV 13 - 16 10 - 03 umHEPA lt 03 um

N95 Mask 03 umSARS-CoV-2 005 - 02 um (0125 um Average)

1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)

10 umDroplet

35

um

1

Sheet1

Sheet1

Sheet2

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

Filter Rating		Particle Size		Terminology
MERV 1 - 4		gt 10 um		1 micrometer (um) = 1 micron1 nanometer (nm) = 11000 of a micrometer1 micrometer (um) = 1000 nanometers (nm)
MERV 5 - 8		100 - 30 um
MERV 9 - 12		30 - 10 um
MERV 13 - 16		10 - 03 um
HEPA		lt 03 um
N95 Mask		03 um
SARS-CoV-2		005 - 02 um (0125 um Average)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

HEPA (lt03)						MERV 13-16 (10 - 03)																MERV 9-12 (30 - 10)																																									MERV 5-8 (100 - 30)
005		010		015		020		025		030		035		040		045		050		055		060		065		070		075		080		085		090		095		100		105		110		115		120		125		130		135		140		145		150		155		160		165		170		175		180		185		190		195		200		205		210		215		220		225		230		235		240		245		250		255		260		265		270		275		280		285		290		295		300		305		310		315		320		325		330		335		340		345		350		355		360		365		370		375		380		385		390		395		400		405		410		415		420		425		430		435		440		445		450		455		460		465		470		475		480		485		490		495		500		505		510		515		520		525		530		535		540		545		550		555		560		565		570		575		580		585		590		595		600		605		610		615		620		625		630		635		640		645		650		655		660		665		670		675		680		685		690		695		700		705		710		715		720		725		730		735		740		745		750		755		760		765		770		775		780		785		790		795		800		805		810		815		820		825		830		835		840		845		850		855		860		865		870		875		880		885		890		895		900		905		910		915		920		925		930		935		940		945		950		955		960		965		970		975		980		985		990		995		1000
	SARS-CoV-2
																																																																																						Aerosols (lt 50)																Droplets (gt 50)

33 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC amp Air Distribution System Layout

Approximate cabin interior volume = 2300 ft3

Approximate baggage compartment volume = 430 ft3

Driver HVAC System(Fresh + Recirculated Air)

Main HVAC System(Fresh + Recirculated Air)

Parcel Rack HVAC System

(Recirculated Air)Complete fresh

air exchange every 10 minutes

(6x per hour)

+ Filtered air every 2 minutes (30x per hour)

= Clean air

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

34 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System Overview

Main HVAC Distribution

System

Roadside Parcel Rack

System

Roadside Parcel Rack

System

Driver System

Fresh Air Intake

Return Air

Return Air

Return Air

Return Air

Fresh Air

Fresh Air

Return Air

Conditioned Air

Filter

Filter

Conditioned Air

Conditioned Air

Window Vent Distribution (Conditioned amp Filtered Air)

Window Vent Distribution (Conditioned amp Filtered Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Parcel Rack Service Module Distribution (Conditioned Air)

Return Air

Return Air

Main Evaporator Unit -Provides Filtered Hot and

Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Parcel Rack Evaporator Unit - Provides

Recirculated Cold Air

Driverrsquos Evaporator Unit - Provides Filtered

Hot and Cold Air

Return Air Distribution

Supply Air Distribution

Fresh Air Intake

Filter Media

Lavatory Exhaust Air

Lavatory Exhaust Air

Top Down View Front of CoachRear of Coach

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

35 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

1 ndash Main System

Filter Media

Heating amp Cooling Coils

Fresh amp Recirculated Return Air In

Supply Air Out to Heat Ducts

Supply Air Out to Heat Ducts

Return AirFresh AirSupply (Conditioned) Air

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

36 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Return AirFresh AirSupply (Conditioned) Air

2 ndash Driver SystemSupply Air Out to

Windshields amp Dash

Return Air In from Stepwell

Fresh Air In

Cooling Coil

Aluminum Mesh Filter

Heating Coil

Blower Motors

Supply Air Out to Windshields amp Dash

Return Air In

Fresh Air In

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

37 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

3 - Optional Parcel Rack Evaporator Modules

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Return air is pulled into the parcel rack compartment through holes in the parcel rack structure located alongside the windows

Air is drawn through blower motors and pushed through an evaporator coil

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Supply air is distributed through individual passenger gaspers

Service Module Gaspers Parcel Rack Evaporator Parcel Rack Blower Unit

Return Air Intake Holes

Supply air is distributed through individual passenger gaspers

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

38 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

J-Coach HVAC System InfoGraphic

Available for customer use on our toolkit

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

39 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A3 Overview and Checklist

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

40 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printable Documents and Checklists

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

41 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Printouts ndash Protocol and Checklist

Protocol Checklist

Available online for printing ndash MCIcoachcom

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

42 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Checklist Categories

Version 10 May 22 2020

Item Schedule A Schedule B Schedule C NotesResponsibility

General home facility lot movements - no customers on board optional optional Maintenance personnelBefore each trip - home facility optional Driver or Maintenance personnelDuring trips - idle times with no customers on board DriverEnd of the day - home facility Maintenance personnelBefore each trip - away from home home facility DriverEnd of the day - away from home facility Driver

Item Schedule A Schedule B Schedule C NotesResponsibility

Post-coach-movement guidelines - Ensuring that the coach is ready for the next use

Coach Disinfecting Protocol

Checklist before boarding a coach - Utilize a Clean-In Clean-Out philosophyStepwell Area - Focus on high touch surfaces grab rails must be disinfected all around

Drivers area - Focus on high touch surfaces steering wheel switches controlsPassenger area - Focus on high touch areas grab rails seat accessories seat belts

Lavatory - Focus on high touch areas toilet seatcover door handleExterior - Focus on high touch areas entrance door keypad baggage door handles battery door amp disconnect switch

Driver protocol tips

Coach movement scenarios and recommended disinfecting schedules

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

43 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver Techniques for Passenger Engagement

Be trained and practice cleaning and disinfecting procedures

bull Always practice a ldquoclean-in clean-outrdquo philosophybull Add partitions to enhance physical distancing

Reduce touch points in the processbull Adopt ticketless systems

Practice social distancing and follow guidelinesWear masks ndash especially when social distancing canrsquot be ensuredWhere needed to engage passengers

bull Always ask for permissionbull Explain the steps being taken and why they are

necessarybull Wash hands often use sanitizer andor wear glovesbull Show passengers available supplies such as

masks sanitizer and wipes

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

44 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A4 Training

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

45 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Available Training

Training is available online through the MCI Academy LMS (Learning Management System)

Driversbull Practice ldquoclean-in clean-outrdquo

techniquesbull Incorporate physical distancing

measures

Techniciansbull Practice ldquoclean-in clean-outrdquo

techniquesbull Add disinfectant fogging to regular

maintenance schedules

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

46 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section A5Supply List

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

47 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Supply List

The Basics

PPE (safety glasses gloves maskrespirator ndash as required)Soapdetergent amp waterApproved disinfectant(s)Towels

bull Cloth bull Paper

Mop amp bucket (never dry sweep)

Supplies Available at

NFI Partsbull httpsnfipartscleanandprotect

bull EnviroNize anolyte

bull Celeste SaniCide

bull Masks

Normal retail outletsEPA list of approved disinfectantsbull httpswwwepagovpesticide-registrationlist-n-disinfectants-use-

against-sars-cov-2

Health Canada list of approved disinfectantsbull httpswwwcanadacaenhealth-canadaservicesdrugs-health-

productsdisinfectantscovid-19html

48 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B1 Customer Handout PDFCustomer Commitment Statement Sheet

Explanation of Tools

The following are designed as general guidance and should be tailored to the policy and procedures of

bull The companybull The state and local

guidancebull Type of customer ndash Tour

Charter Line Haul Scheduled Service

[Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers

Follow best practices in cleaning and disinfecting

Before every trip

Focus on re-disinfecting high touch points after each loading and unloading

Deep cleaned and disinfected daily or between each customer use

Protect

May require that passengers wear masks and will provide one if needed

Disinfectant hand gel and wipes available on the coach

Provide recommended physical distancing between passengers

Drivers may be wearing masks for their protection and in some cases shields may be in place to provide physical distancing from passengers

Pre-boarding screening techniques

Reducedno touch ticket handling where applicable

Additional features may also be included in the coach designed to enhance air filtration andor provide continuous disinfecting

51 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Motorcoach Cleaning Disinfection Distancing amp Prevention

This Motorcoach Is Clean

Dirt and debris removed floor mopped

+ Disinfected After every use - critical touchpoints doors

handrails Daily - complete coach and all surfaces interior

and exterior touch points Weekly - interior fogging or deep cleaning with

safe disinfectant

= Sanitized Coach Has a filtered HVAC system that allows fresh

air circulation as advised by the CDC Is driven by a professional trained in proper

distancing and sanitation techniques including face masks

This vehicle is also equipped with added items to protect amp prevent the spread of pathogens Physically distanced seat layout Driver barrier Enhanced filtration system Ultraviolet light disinfecting system Ventilation fans

This company

bull Applies consistent and compliant COVID-19 cleaning and disinfecting strategies

bull Is following best practices for cleaning and disinfecting ALL of their vehicles to standards developed specifically for the motorcoach industry by following guidelines from CDC WHO and other credible sources

bull Has instituted systems and processes to ensure consistency in cleanliness and sanitation of vehicles

bull Has trained their drivers technicians and anyone using the vehicle on best practices

bull Drivers use new and improved social distancing techniques to engage customer

bull Has invested in addition equipment to further enhance the sanitary environment

For years motorcoaches have provided safe critical transportation as part of our nationrsquos infrastructure and as a connector to many of life actives and events hellip from work to vacation Now more than ever we need to earn the trust of our passengers and inspire the confidence to

ride in safety - now with extra focus on cleaning and disinfecting processes Our promise to you is

52 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable Template

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

Explanation of Tools

The following are designed as general guidance and should be tailored to the policy and procedures of

bull The companybull The state and local

guidancebull Type of customer ndash Tour

Charter Line Haul Scheduled Service

[Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers

Follow best practices in cleaning and disinfecting

Before every trip

Focus on re-disinfecting high touch points after each loading and unloading

Deep cleaned and disinfected daily or between each customer use

Protect

May require that passengers wear masks and will provide one if needed

Disinfectant hand gel and wipes available on the coach

Provide recommended physical distancing between passengers

Drivers may be wearing masks for their protection and in some cases shields may be in place to provide physical distancing from passengers

Pre-boarding screening techniques

Reducedno touch ticket handling where applicable

Additional features may also be included in the coach designed to enhance air filtration andor provide continuous disinfecting

51 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Motorcoach Cleaning Disinfection Distancing amp Prevention

This Motorcoach Is Clean

Dirt and debris removed floor mopped

+ Disinfected After every use - critical touchpoints doors

handrails Daily - complete coach and all surfaces interior

and exterior touch points Weekly - interior fogging or deep cleaning with

safe disinfectant

= Sanitized Coach Has a filtered HVAC system that allows fresh

air circulation as advised by the CDC Is driven by a professional trained in proper

distancing and sanitation techniques including face masks

This vehicle is also equipped with added items to protect amp prevent the spread of pathogens Physically distanced seat layout Driver barrier Enhanced filtration system Ultraviolet light disinfecting system Ventilation fans

This company

bull Applies consistent and compliant COVID-19 cleaning and disinfecting strategies

bull Is following best practices for cleaning and disinfecting ALL of their vehicles to standards developed specifically for the motorcoach industry by following guidelines from CDC WHO and other credible sources

bull Has instituted systems and processes to ensure consistency in cleanliness and sanitation of vehicles

bull Has trained their drivers technicians and anyone using the vehicle on best practices

bull Drivers use new and improved social distancing techniques to engage customer

bull Has invested in addition equipment to further enhance the sanitary environment

For years motorcoaches have provided safe critical transportation as part of our nationrsquos infrastructure and as a connector to many of life actives and events hellip from work to vacation Now more than ever we need to earn the trust of our passengers and inspire the confidence to

ride in safety - now with extra focus on cleaning and disinfecting processes Our promise to you is

52 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable Template

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

[Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers

Follow best practices in cleaning and disinfecting

Before every trip

Focus on re-disinfecting high touch points after each loading and unloading

Deep cleaned and disinfected daily or between each customer use

Protect

May require that passengers wear masks and will provide one if needed

Disinfectant hand gel and wipes available on the coach

Provide recommended physical distancing between passengers

Drivers may be wearing masks for their protection and in some cases shields may be in place to provide physical distancing from passengers

Pre-boarding screening techniques

Reducedno touch ticket handling where applicable

Additional features may also be included in the coach designed to enhance air filtration andor provide continuous disinfecting

51 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Motorcoach Cleaning Disinfection Distancing amp Prevention

This Motorcoach Is Clean

Dirt and debris removed floor mopped

+ Disinfected After every use - critical touchpoints doors

handrails Daily - complete coach and all surfaces interior

and exterior touch points Weekly - interior fogging or deep cleaning with

safe disinfectant

= Sanitized Coach Has a filtered HVAC system that allows fresh

air circulation as advised by the CDC Is driven by a professional trained in proper

distancing and sanitation techniques including face masks

This vehicle is also equipped with added items to protect amp prevent the spread of pathogens Physically distanced seat layout Driver barrier Enhanced filtration system Ultraviolet light disinfecting system Ventilation fans

This company

bull Applies consistent and compliant COVID-19 cleaning and disinfecting strategies

bull Is following best practices for cleaning and disinfecting ALL of their vehicles to standards developed specifically for the motorcoach industry by following guidelines from CDC WHO and other credible sources

bull Has instituted systems and processes to ensure consistency in cleanliness and sanitation of vehicles

bull Has trained their drivers technicians and anyone using the vehicle on best practices

bull Drivers use new and improved social distancing techniques to engage customer

bull Has invested in addition equipment to further enhance the sanitary environment

For years motorcoaches have provided safe critical transportation as part of our nationrsquos infrastructure and as a connector to many of life actives and events hellip from work to vacation Now more than ever we need to earn the trust of our passengers and inspire the confidence to

ride in safety - now with extra focus on cleaning and disinfecting processes Our promise to you is

52 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable Template

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

51 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Motorcoach Cleaning Disinfection Distancing amp Prevention

This Motorcoach Is Clean

Dirt and debris removed floor mopped

+ Disinfected After every use - critical touchpoints doors

handrails Daily - complete coach and all surfaces interior

and exterior touch points Weekly - interior fogging or deep cleaning with

safe disinfectant

= Sanitized Coach Has a filtered HVAC system that allows fresh

air circulation as advised by the CDC Is driven by a professional trained in proper

distancing and sanitation techniques including face masks

This vehicle is also equipped with added items to protect amp prevent the spread of pathogens Physically distanced seat layout Driver barrier Enhanced filtration system Ultraviolet light disinfecting system Ventilation fans

This company

bull Applies consistent and compliant COVID-19 cleaning and disinfecting strategies

bull Is following best practices for cleaning and disinfecting ALL of their vehicles to standards developed specifically for the motorcoach industry by following guidelines from CDC WHO and other credible sources

bull Has instituted systems and processes to ensure consistency in cleanliness and sanitation of vehicles

bull Has trained their drivers technicians and anyone using the vehicle on best practices

bull Drivers use new and improved social distancing techniques to engage customer

bull Has invested in addition equipment to further enhance the sanitary environment

For years motorcoaches have provided safe critical transportation as part of our nationrsquos infrastructure and as a connector to many of life actives and events hellip from work to vacation Now more than ever we need to earn the trust of our passengers and inspire the confidence to

ride in safety - now with extra focus on cleaning and disinfecting processes Our promise to you is

52 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable Template

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

52 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable Template

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

53 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Section B2 Draft Press Release and Template

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

54 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Customizable e-Blast and Press Release

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

55 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts Clean amp Protect

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

56 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Clean and Protect

The principles areDisinfectingDistancingAir QualityPPE (Personal Protective

Equipment)

NFI Parts has defined four principle SARS-CoV-2 virus mitigation strategies and has launched an informational white paper at wwwnfiparts

Further information can be found at wwwnfipartscleanandprotect

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

57 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

NFI Parts ndash Four Clean and Protect Principles

Further information can be found at wwwnfipartscleanandprotect

Disinfectingbull Ensure Surfaces

are clean before disinfecting

bull Use a CDC approved disinfectant

bull Foggers can be used to apply disinfectant

Distancingbull Driver barriers

bull Ensure AS2 polycarbonate if in drivers view while operating

bull Many types existbull Optional seat

layouts to ensure 6 of separation

Air Qualitybull Filtration with anti

microbial technology

bull UV-C lighting in HVAC system

bull Ventilated roof hatches to keep more air moving

PPEbull Hand sanitizer

dispensersbull Masks for drivers

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

58 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Driver and passenger safety is key to continuing service NFI Parts is diligently working to provide solutions that will allow motor coach and transit bus customers to operate as safely as possible

Use your resources for a variety of product and support information

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

59 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and Protect

What is trending amp popular1 UV Light Kits2 Antimicrobial Air Filters3 Fogging Cleaning Machines

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

60 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

Further information can be found at wwwnfipartscleanandprotect

NFI Parts ndash Clean and ProtectClient awareness is importantNFI Parts designed a decal window cling ndash pick and choose the safety items you have invested to highlight

Your RPM or CSR will be in contact with you

bull Free with any Clean and Protect product PO

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End

61 copy Motor Coach Industries Intrsquol Inc and its subsidiaries All Rights Reserved

End

• Clean Disinfect amp Protect Webinar
• MCI NFI Parts Team
• Agenda
• Operator Feedback
• Operator Feedback
• FAQ
• FAQ
• Operator Feedback
• MCI Available Resources
• MCI Resources wwwMCICoachcom
• Customer ToolkitBest Practices to Clean Disinfect and Prevent SARS-CoV-2 Virus Spread
• Strategy Decision Criteria
• Toolkit Outline
• ToolkitSection A1 Objective
• Toolkit - Section A1 Objective
• Section A2 Guidance And Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Toolkit ndash Section A2 Guidance and Recommendations
• Link to site CDC Decision Tool for Cleaning and Disinfecting
• Slide Number 24
• Terminology
• Disinfecting Strategies amp Delivery Systems
• Disinfecting Strategies amp Delivery Systems ndash Overview
• Supplier Example Camira Fabric
• Disinfecting Methods - Good Better Best
• Social Distancing Seat Layouts
• HVAC amp Filtration Tutorial
• MERV (Minimum Efficiency Reported Values) Ratings amp SARS-CoV-2 Virus Size
• J-Coach HVAC amp Air Distribution System Layout
• Slide Number 34
• 1 ndash Main System
• 2 ndash Driver System
• 3 - Optional Parcel Rack Evaporator Modules
• Slide Number 38
• Section A3 Overview and Checklist
• Printable Documents and Checklists
• Printouts ndash Protocol and Checklist
• Checklist Categories
• Driver Techniques for Passenger Engagement
• Section A4 Training
• Available Training
• Section A5Supply List
• Supply List
• Section B1 Customer Handout PDFCustomer Commitment Statement Sheet
• Explanation of Tools
• [Insert customer name] cares about cleaning disinfecting and protecting passenger and drivers
• Motorcoach Cleaning Disinfection Distancing amp Prevention
• Customizable Template
• Section B2 Draft Press Release and Template
• Customizable e-Blast and Press Release
• NFI Parts Clean amp Protect
• NFI Parts ndash Clean and Protect
• NFI Parts ndash Four Clean and Protect Principles
• Slide Number 58
• Slide Number 59
• Slide Number 60
• End