Classroom Course Descriptions

Training

• Modular training programmes

• Suitable for experienced and non experienced staff

• Classroom and online training

• Endorsed by the NAEA and ARLA Propertymark

• Knowledge gaps identified and coached

• Certification process

• E-learning software

• Annual learning

• Continuous Professional Development support

Classroom based training: Lettings

Course Content: Duty of care and best practice (legal requirements); Referencing and tenants insurance; Deposit protection; Check in and Check out procedures; Maintenance; Inventories and inspections; Deposit disputes and seeking possession.

Course title:Mastering the

Lettings Business

Duration:2 days

Suitable for:Lettings negotiators,

administrators & managers

Classroom based training: Lettings

Course Content: Introduction to The Lettings HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions and offers.

Course title:Lettings negotiator

Duration:1 day

Suitable for:Lettings negotiators

Classroom based training: Lettings

Course Content: Building and maintaining relationships; The seven steps to a successful listing; In-depth knowledge of HUSP; Overcoming objections. Lettings legislation for listers. Second day of this course consists of practical role-play exercises.

Course title:Becoming a World

Class Lister - Lettings

Duration:2 days

Suitable for:Valuers & Managers.Lettings negotiators aspiring to become a

valuer

Classroom based training: Sales

Course Content: Introduction to The Sales HUSP, types of questioning, registering and matching applicants. Successfully booking market appraisals and preparing compliant and good quality details. Negotiating price reductions, offers and multiple offers, sales progression and the conveyancing process.

Course title:Sales negotiator

Duration:1 day

Suitable for:All Sales negotiators

Classroom based training: Sales

Course Content: Building and maintaining relationships; the seven steps to a successful listing; overcoming objections. Second day of this course consists of practical role-play exercises.

Course title:Becoming a World Class Lister - Sales

Duration:2 days

Suitable for:Valuers & Managers.

Sales negotiators aspiring to become a

valuer

Classroom based training: Marketing

Course Content: Using the ‘Big Rocks’ as the template, this programme focuses on generating awareness and valuations, canvassing, networking and adherence to brand values.

Course title:Marketing Day

Duration:1 day

Suitable for:Franchise owners &

senior managers

Classroom based training: Management

Course Content: This course begins after all targets are set and input into RealCube. This Peoples Management Course covers the reviewing and monitoring of targets, coaching and feedback to improve performance, behavioural skills and style flexibility.

Course title:KPI Management Day

Duration:1 day

Suitable for:Franchise owners

Classroom based training: Management

Course Content: This course begins with your business goals and then works through staff recruitment, staffing structure and staff development. We look at structuring the office day and the month in order to understand team performance. We finally cover staff management and the different types of management styles in order to deliver a productive and well trained team.

Course title:Building a World

Class Business

Duration:1 day

Suitable for:Franchise owners

RealCube: Classroom course

Reports More tasks and miscellaneous

Housekeeping Custom reports

• KPIs• SSTC Pipeline• Lettings Pipeline• Source of business• Average rents• Adding targets

• Multiple marketing• News• Promotion emails

• Re-assign negotiator• Delete multiple

vendors/ landlords• Show group by

• How many vendors have an email address• How many tenancies are in periodic• How many 3 bed properties are on the

whole database• How many 2 bedroom properties are

available for sale/ to let• You can pick by branch, by group of

branches, by property or by tenancy status

RealCube: Video training

On the Hunters Members Area and the Hunters E-Learning Training Academy you will find all the learning resources required for all new starters: Sales Negotiators, Lettings Negotiators and Office Administrators using Hunters RealCube software system.

1

2

3

4

Getting started and general overview

Adding applicants for sales and lettings

Adding a property and vendor –sales- Pre-val to valued- Marketing info- Adding images

Adding a property and vendor –sales (2)- Adding rooms- Creating window cards/

particulars

5

6

7

8

Adding a property and landlord –lettings- Pre-val to valued- Marketing info- How to use the new marketing

screen

Adding a property and landlord –lettings (2)- Adding images- Creating window cards

Matching – from applicant and property

Offers- Lettings- Sales and creating a chain

9

10

11

12

Sales SSTC and Sales Progression

Lettings – arranging tenant to current tenancy

Letters/ documents/ checklists

Lettings – property management- Booking check-ins- Inspections, booking and

management

Thank you!