May 4, 2015

CLASS PRESENTATION 9

Chief Food

Officers

Agenda

Business Model Adjustments2

App Prototype1

Revenue Streams3

Order Process 4

Logistics5

App Prototype

PROTOTYPE | BUSINESS MODEL | REVENUE STREAMS | ORDER PROCESS | LOGISTICS

Business Model Canvas: Recent Adjustments

PROTOTYPE | BUSINESS MODEL | REVENUE STREAMS | ORDER PROCESS | LOGISTICS

Business Model Adjustment: Revenue Streams

Set-up fee 200€ /400€

Monthly Subscription 15€

Delivery Fee (fixed) 3€

Comission (% of order

value)14%

Premium Fee tbd

• With or without tablet• Onboarding sessions

• Contract renewal

• Based on A/B testing and competition

• Average of competition

• Monthly, to feature a better position in the website

PROTOTYPE | BUSINESS MODEL | REVENUE STREAMS | ORDER PROCESS | LOGISTICS

Order Process: Customer Side1. Open YND & Sign up

(Facebook and/or w/ e-mail)

3. Select restaurant, meal and payment type

2. Browse through offers

4. Restaurant receives an alert for your order and starts to prepare

your meal

5. You receive a confirmation SMS

6. One of our drivers picks up your order, restaurant confirms the pick

up and our driver delivers it at your place

7. Our driver confirms the delivery and you can enjoy your meal !

PROTOTYPE | BUSINESS MODEL | REVENUE STREAMS | ORDER PROCESS | LOGISTICS

Business Model Adjustment: LogisticsDelivery based on freelancer network

Drivers with…• Scooters and/or bikes• Android or iPhone + YND driver

app• Isolated box (provided by YND)

1 order per driver, no two simultaneous orders per driver

Fixed payment per order: 4€

PROTOTYPE | BUSINESS MODEL | REVENUE STREAMS | ORDER PROCESS | LOGISTICS

Thank you!Visit us at:catolicalisbonentrepreneurs.wordpress.com

Backup

Process Outline: Order Placement & Delivery1. Start

a) User gets to the websiteOR

b) User opens the app

2. Signupc) Facebook login

ORb) Standard login (via

email)

3. Browse through offers

4. Select restaurant

5. Select meal/ food / orders

6. Select payment type

7. Confirm order

8. Order forwarded to partner restaurant

9. Partner restaurant gets an alert for incoming order

10. Partner restaurant has 2 minutes to reject the order (5 rejections max/month)

a) If he does not reject:confirmation SMS to userOR

b) If he does reject: order is cancelled, SMS to user offering discount of 10% on the next order

11. System message generated and sent out to all drivers

12. First driver who accepts the order gets it

13. Driver starts his way to restaurant

14. Driver picks up the order

15. Restaurant confirms pickup

16. Driver delivers to consumer

17. Driver confirms end of process after delivery

18. Aftersales: satisfaction survey/ranking sent to the customer