• eunice

• sonika

• matthias

• brandon

• yusheng

** Read the readings that she uploads personally

Class Participation: give feedback on people // professionalism – eort,respectable standard, you taking onership of the learning //

!ssignments " things to note:

• #or $riting Portfolio, % practice pieces are done in class and they are

graded &$eek ' " (), given hr'+mins to do this piece in teams of +, -+.each-

• $eek 0irtual 1eam 2eeting

• 3levator Pitch &might have a teak in terms of audience and style etc-)

3verything can be planned: e should plan communication 45 but have to makeit natural

6on7t shift the blame // did not care about the customers elfare // passiveaggressive // highlighted many other issues that are not related to the problem //making the customer feel bad // eective plans in the future to ensure customerloyalty

Consider the needs of the other party // !void e8clamation marks

$riting Plan

- 9ur business relationship 45 e8press disappointment%- 6escribe problem- ;rgency'- Re<uest investigation // possible recti=cation " solution, appreciate it if

you ould> // hat is your e8pectation of the supplier+- Conditional threat: if ? do not receive a replacement, ? ould be forced to

take legal action@- ?nclude an attachment of the damaged goods

Ausiness $riting

• Bno your audience and be able to match that need

• Conversational and uid style

** !lays anticipate a dierent anticipation 45 be detailed enough " balance it

3ective Communicators

• Clear " concise

• Check for understanding

• 3ncourage <uestions " clarify

•  1ell you the purpose " obDectives

 

• Bno their audience : correct tone, ho to deliver and the right things

inside, sensitivity to the needs of the people listening or receiving

• Bno the setting

• Ee<uence information : there7s a o

• !areness of intercultural communications

Fanguage ;se

• 3mphasiGe the positive

• !void camouaged verbs &coordination vs- coordination)

• Choose familiar ords

• Etreamlining