clare slater, head of transformation, ryedale district council; john knight, principal consultant,...
TRANSCRIPT
Review, Remodel, Reinvent:
Fundamentally re-thinking the way we
deliver services to the public
Transformation in practice
Clare Slater, Head of Corporate Services,
Ryedale District Council
John Knight, Principal Consultant, iESE
Transformation in practice
• 3R reform: the key themes
• A model for Transformation
• Transformation in Ryedale District Council
• Trips and tips
Transformation in practice
from surviving to thriving
3R reform Its development and key themes
3R Reform – the key themes
What is the current level of reform?
How will it be achieved?
from surviving to thriving
A Model for Transformation Emerging thoughts and findings
A consistent method – The 5d Model
from surviving to thriving
Transformation in practice Ryedale District Council
Ryedale in the news…
Ryedale District Council – T2020
The Challenge:
• £3.75m savings delivered since 2011
• Service reviews
• Workforce management
• Joint working arrangements
• Net revenue budget £6m
• Balanced budget 2016/17
• Further £1.2m by 2019 and then some
We needed to change our approach…
Ryedale District Council – T2020
Towards 2020 Programme:
• The vision - Doing what matters for Ryedale…
• Whole organisation – bigger picture
• Additional skills, capacity and challenge
• Maintaining pace and consistency
• Virtual Ryedale – the Council isn’t a ‘place’, it’s
about the services we provide and how we help
shape the area
• Ensuring this can be delivered through any
future governance arrangement
Ryedale District Council – T2020
Describe – The Mandate for Change
• Brave leadership
• Select a project team
• Start at the beginning - Don’t leap to the end
• Be honest and welcome the challenge
• Build your evidence base
• Understand your context
• Engage with staff – one step ahead is far enough
Ryedale District Council – T2020
Define – The Blueprint
• Don’t leap to the solution
• Focus on the customer, not the organisation
• Identify opportunities to drive out waste
• Develop new skills
• Start assets review early
• IT as enabler not driver
• Hold the line
Ryedale District Council – T2020
Design: New Operating Model
• Allow the principles to drive the design
• Inspire staff to be the change they want to see –
workshops, stories, task groups
• Ideas and solutions generated from within
• Spread the load, maintain pace, manage priorities
• Don’t over communicate or promise too much
• Keep the faith…
Trips and tips
Transformation Top ten trips and tips
Trips and Tips
Top Ten Transformation Trips
1. Failure to describe the ‘thing-in-itself’
2. Lack of clarity on what the organisation is ‘for’
3. Only standing in our own shoes
4. Not seeing the whole picture
5. Premature solutioneering and unrealistic aspirations
Trips and Tips
Top Ten Transformation Trips
6. Misunderstanding the complexity of transformation
7. Not recognising that if everyone is responsible, no one
is responsible
8. Inability to hold our nerve
9. Wanting certainty, and unable to deal with the known
unknowns
10.Underestimating that there will be heavy lifting for the
long haul
Trips and Tips
Top Ten Transformation Tips
1. Clearly describe the transformation programme
2. Develop a clear and compelling vision
3. See everything from the customer perspective
4. Count everything in
5. Get what matters right, let ‘form ever follow function’
and the right solution will come
Trips and Tips
Top Ten Transformation Tips
6. Recognise that transformation is complex, whole
system culture change (not project management)
7. Ensure there is empowered, senior authority
8. Stay focused and hold your nerve
9. Learn to love ambiguity - ‘why’ and ‘what’, not ‘how’ and
‘when’
10.Give it time, but take the quick wins
A consistent method – The 5d Model
from surviving to thriving
Further information:
[email protected] 07793 510885
[email protected] 01653 600666 ext 347
www.iese.org.uk