civil registry system information technology project · nso presentation on civil registry system...

NSO Presentation on Civil Registry System IT Project (CRS-ITP)By Valentino C. AbuanPresented during the Public Sector Productivity and Innovation ConferenceDevelopment Academy of the Philippines, 07 December 2010

N A T I O N A L S T A T I S T I C S O F F I C E 1

Civil Registry System Information Technology ProjectPresented by:Valentino C. AbuanDirector, Info Resources Dept.National Statistics [email protected]

07 December 2010

Civil Registry System Information Technology ProjectPresented by:Valentino C. AbuanDirector, Info Resources Dept.National Statistics [email protected]

07 December 2010


OutlineOutline

About the NSOAbout the NSO

Project ObjectivesProject ObjectivesCRS-IT Project as PPPCRS-IT Project as PPP

Basic ServicesBasic Services

Service PointsService Points

Situation Prior to ComputerizationSituation Prior to Computerization

Performance IndicatorsPerformance Indicators

Strategic Issues and NSO ResponseStrategic Issues and NSO Response

CRS-ITP AchievementsCRS-ITP Achievements



The National Statistics Office (NSO)The National Statistics Office (NSO)

Primary statistical arm of the Philippine government responsible in collecting, producing and disseminating general purpose statistics (CA 591)

Primary statistical arm of the Philippine Primary statistical arm of the Philippine government responsible in collecting, government responsible in collecting, producing and disseminating general producing and disseminating general purpose statistics (CA 591)purpose statistics (CA 591)

Has the responsibility of carrying out and administering the provisions of the Civil Registry Law (Act No. 3753)

Has the responsibility of carrying out Has the responsibility of carrying out and administering the provisions of the and administering the provisions of the Civil Registry Law (Act No. 3753)Civil Registry Law (Act No. 3753)


SSituation in the 90ituation in the 90 ’’s s prior to computerizationprior to computerization

Increasing volume Increasing volume of documentsof documents




Long queues !Long queues !



Manual & tedious handling of Manual & tedious handling of documentsdocuments




Long processing periodsLong processing periods


STRATEGIC ISSUESSTRATEGIC ISSUES

Document volumes have grown to over 100 MDocument volumes have grown to Document volumes have grown to over 100 Mover 100 M

Storage and retrieval processes are mostly manualStorage and retrieval processes Storage and retrieval processes are mostly manualare mostly manual

Service process has become cumbersomeService process has become Service process has become cumbersomecumbersome

Inconvenience to the publicInconvenience to the publicInconvenience to the public



STRATEGIC ISSUES (cont’d)STRATEGIC ISSUES (cont’d)

Security and integrity of documents being compromisedSecurity and integrity of documents Security and integrity of documents being compromisedbeing compromised

Limited funding from governmentLimited funding from governmentLimited funding from government


NSO Response to Strategic IssuesNSO Response to Strategic Issues

Adoption of policy of being “Open Until the Last Person is Served”Adoption of policy of being Adoption of policy of being ““ Open Open Until the Last Person is ServedUntil the Last Person is Served ””

Establishment of NSO Extension Offices in Local Gov’t UnitsEstablishment of NSO Extension Establishment of NSO Extension Offices in Local Offices in Local GovGov ’’ tt UnitsUnits

Conceptualization of the Civil Registry System – Information Technology Project (CRS-ITP)

Conceptualization of the Civil Conceptualization of the Civil Registry System Registry System –– Information Information Technology Project (CRSTechnology Project (CRS --ITP)ITP)



CRS-IT PROJECTCRS-IT PROJECT

Focus: Computerization of civil registry operations and services

Focus: Computerization of civil registry operations and services

Funding: Private Sector (through Build-Operate-Transfer scheme)

Funding: Private Sector (through Build-Operate-Transfer scheme)

Project Start: April 2000Project Start: April 2000

Proponent: Unisys Phils.Proponent: Unisys Phils.

Cooperation Period: 12 yearsCooperation Period: 12 years


IVI II III

Y1 Y2 Y3 Y4 Y5 Y6 Y7

Development Period (7 years) Full Operation (5 years)

Start: April 2000

(8 months)(8 months)••SerbilisSerbilis CentersCenters

in provincialin provinciallocationslocations

••DocumentDocumentconversion IIIconversion III

(20 months)(20 months)••Application Application DevDev’’ tt ..••Document conversion IDocument conversion I••Installation of Installation of

Central Facility / Central Facility / Primary SitePrimary Site

••Opening of East Ave.Opening of East Ave.SerbilisSerbilis CenterCenter & & 5 other MM 5 other MM centerscenters

(14 months)(14 months)••SerbilisSerbilis CentersCenters

in regionalin regionallocationslocations

••Secondary siteSecondary siteinstallation installation

••Document Document conversion IIconversion II

(42 months)(42 months)••DocumentDocument

conversion IVconversion IV••EnhanceEnhance --

mentsments //UpgradingUpgrading

Now in Year 11 (Full Operation Stage)Now in Year 11 (Full Operation Stage)Now in Year 11 (Full Operation Stage)CRS-ITP PROJECT PHASESCRS-ITP PROJECT PHASES



CRS-ITP as a Public-Private PartnershipCRS-ITP as a Public-Private Partnership

Private proponent provides resources to build the system and infrastructure

Private proponent provides resources to build the system and infrastructure

No revenue guarantee provided to ProponentNo revenue guarantee provided to Proponent

Proponent recovers its investments through revenue sharingProponent recovers its investments through revenue sharing

User fee adjustment provided for in the contractUser fee adjustment provided for in the contract


PROJECT OBJECTIVESPROJECT OBJECTIVES

Improve the computing capability of NSOImprove the computing capability of NSO44

Enhance the delivery of public serviceEnhance the delivery of public service11

Maintain a complete and accurate database of civil registry documents (CRDs)Maintain a complete and accurate database of civil registry documents (CRDs)

22

Minimize the falsification and fabrication of CRDsMinimize the falsification and fabrication of CRDs

33



CRS-ITP SETUPCRS-ITP SETUP

MM Outlets

Provincial Outlets

Central Facility & Outlet

WAN

Regional Outlets

CRS Infrastructure

CRS CRS InfrastructureInfrastructure


CRS-ITP BASIC SERVICESCRS-ITP BASIC SERVICES

Copy Issuance of Birth, Marriage, Death and related documentsCopy Issuance of Birth, Marriage, Death and related documents

Authentication of Birth, Marriage, Death and related documentsAuthentication of Birth, Marriage, Death and related documents

Certification of No Marriage / Marriage (CENOMAR/CEMAR) “Singleness”

Certification of No Marriage / Marriage (CENOMAR/CEMAR) “Singleness”



SERVICE POINTS (“Apply Anywhere”)SERVICE POINTS (“Apply Anywhere”)

Census Serbilis Centers (nationwide)– for walk-in clients

Census Serbilis Centers (nationwide)– for walk-in clients

e-Census (www.eCensus.com.ph) – for web-based application & payment

e-Census (www.eCensus.com.ph) – for web-based application & payment

NSO Helpline Plus (737-1111) – for telephone-based application

NSO Helpline Plus (737-1111) – for telephone-based application


SERVICE POINTS (“Apply Anywhere”)SERVICE POINTS (“Apply Anywhere”)

LGU Serbilis Partners (360 locations)– for applications thru Local Civil

Registry Offices

LGU Serbilis Partners (360 locations)– for applications thru Local Civil

Registry Offices

SM Business Centers (42 branches)SM Business Centers (42 branches)



Other Luzon OutletsOther Luzon OutletsBaguio City ViganSan Fernando, LUCabanatuan CityTuguegarao CityBayombongSan Fernando, Pamp.Olongapo CityLipa City Lucena CityCalapanTrece MartiresPuerto PrincesaLegazpi City Laoag CityDagupan CityNaga City

Metro Manila OutletsMetro Manila OutletsEast Ave (QC)Pasig CityMakati CityCaloocan CityMuntinlupaPasay City

Mindanao OutletsMindanao OutletsZamboanga City Dipolog CityButuan City Davao City General Santos CityCagayan de Oro CityCotabato CityOzamis CityTandagIligan City

Total: 40 OnTotal: 40 On --line line OutletsOutlets

6 in Metro Manila6 in Metro Manila14 in regional centers14 in regional centers20 in provincial areas20 in provincial areas

On-line Outlet LocationsOnOn--line Outlet Locationsline Outlet LocationsSERBILIS CENTERS NATIONWIDESERBILIS CENTERS NATIONWIDE

Iloilo City Bacolod CityKaliboCebu City Dumaguete CityTacloban City Catbalogan

Visayas OutletsVisayas Outlets


Online Service ChannelOnline Service Channel

http://www.eCensus.com.ph

•E-Filing Award

•Excellence Award

1st Philippine

e-Government

Awards winner



Transaction Volumes: AnnualTransaction Volumes: Annual

-

1.0

2.0

3.0

4.0

5.0

6.0

7.0

8.0

9.0

10.0

11.0

2001(Sep-Dec)

2002 2003 2004 2005 2006 2007 2008 2009 2010(Jan-Oct)

Year

Tra

nsac

tions

(in

Mill

ion)


Documents Loaded in DatabaseDocuments Loaded in Database

DeathsDeaths 17.9 M17.9 M

Total digitized documents: 135.3 million . Total digitized documents: 135.3 million .

MarriagesMarriages 21.4 M21.4 M

95.9 M95.9 M95.9 MBirthsBirthsBirths

As of Nov 30, 2010As of Nov 30, 2010As of Nov 30, 2010



Document Conversion: ImpactDocument Conversion: Impact

Remaining 3.1 % of the requests required manual processing

Remaining 3.1 % of the requests required manual processing

96.9% of requests served from DB

96.9% of requests served from DB

Conversion Hit RateConversion Hit Rate(Oct 2010)(Oct 2010)



… to within the day!… from seven to ten working days …

Shorter Processing Period for Requested Documents




Shorter Processing Period for Requested Documents

Service Time Performance

Duration % of requests (Oct 2010)

Within 30 minutes 66.0%

Within 2 hours 90.1%

Within 4 hours 94.9%

Within 1 day 99.6%

Before CRSBefore CRS --ITPITP

7 to 10 days7 to 10 days



Lessen the incidence of negative results

Negative Results

Before CRS-ITP

28%

Oct 2010

11.7%




Preservation of integrity of civil registry documents



Reduced dependency on paper and microfilm rolls




Improved customer satisfaction ratings

Customer satisfaction rating was only 19% prior to project implementation. This has significantly imp roved during the project period.

Source: NSO Customer Satisfaction Surveys

2 5

3 3 3 2

4 74 3

5 6

6 2

7 17 5

6 46 0

6 8

1 9

6 0

4 34 3

6 7

6 2

6 67 0

7 47 1

8 0 7 8 .8

6 0 . 2

6 5 . 2

0

1 0

2 0

3 0

4 0

5 0

6 0

7 0

8 0

9 0


A REMINDER OF THE PAST …A REMINDER OF THE PAST …



CHALLENGES AHEAD …CHALLENGES AHEAD …

Sustaining and maintaining a decade old systemSustaining and maintaining a decade Sustaining and maintaining a decade old systemold system

Technological advancesTechnological advancesTechnological advances

Responding to the voice of the customerResponding to the voice of the Responding to the voice of the customercustomer

E-governance initiativesEE--governance initiativesgovernance initiatives


For statistics and other NSO info:www.census.gov.ph

For online document requests:www.eCensus.com.ph

For statistics and other NSO info:www.census.gov.ph

For online document requests:www.eCensus.com.ph