CitySynergyTM COVID War Room

Solution brochure. 2020

2Deloitte Technology, S.A.

CitySynergyTM COVID War RoomFacing this pandemic with resilience

COVID-19 has raised uncommon challenges and represented a singular

moment for humanity. Although a global problem, cities play a key role in

tackling it. The most resilient cities are able to:

Maintain a cross-sectional view of all stages of the process

Maintain the consistent level of service to citizens and manage

critical resources

Respond to companies’ and citizens challenges

COVID War Room is specially designed to support cities and governments facing these challenging times.

Integrated PandemicResponse

Centralization of requests/ occurrences spotted by citizens on services

Monitoring COVID-19 Suspicious Cases

Real-time monitoring and reporting of COVID-19 case developments

Managing COVID-19 Test Scheduling & Results

Consolidation of tests scheduling and results in just one place

Monitoring Resources Availability

Supervision of assets/ equipment availability and capacity and resources

allocation

What it does

3Deloitte Technology, S.A.

A solution enabled by CitySynergyTM

How it happensCOVID War Room is anchored in CitySynergyTM. CitySynergyTM supports city operations by combining the capacity to define work processes with the abilities of integrating and visualizing data. It leverages the power of AWS Cloud and Serverless Computing to host, integrate, manage, and correlate data.

CitySynergyTM solution is meant to be

applied in a command center - a facility

used to provide centralized command,

displaying dashboards with real-time data

about the city’s status.

The CitySynergyTM Software-as-a-Service

(SaaS) Platform contains the city operator

user interface, allowing users to visualize

reported incidents, perform root-cause

analysis and escalate issues for resolution.

CitySynergyTM offers an Executive

Dashboard allowing decision makers to

have access to real-time date about the city

through their own devices. This supports

data-driven decision-making.

CitySynergyTM includes an app used by

citizens to report issues that need to be

solved and that will originate incidents in

the CitySynergyTM platform.

Platform Command Center Executive Dashboard Citizen & Field Mgmt. App

CitySynergyTM COVID War Room

4Deloitte Technology, S.A.

A successful first mover

Cascais Municipality has quickly adopted CitySynergyTM COVID War Room to face the pandemic. Keen on responding to its citizens’ requests, maintaining their safety and health, and rapidly recovering its economic activity and tourism, Cascaispartnered with Deloitte to thrive during and after the pandemic.

• Holistic overview and management of the entire

COVID-19 process in one single platform

(suspicious cases, test schedules and results, and

maps showing the spread of infection)

• Maximum efficiency of their health, emergency and

other related resources

• Citizen engagement, by involving them in the battle

against COVID-19

• National and international perception of

confidence and security, key to restoring its

tourism-based economic activity

ResultsImplementation

“These kind of initiatives [mass testing the population] also increase people’s confidence, which is needed now that we are trying to

restart the economy. CitySynergy boosted the process.”Miguel Pinto Luz – Deputy Mayor of Cascais

20,298 # scheduled tests

92%Tests Realization Rate

27Call centers operators for COVID

Indicators computed with data from 03/19 - 06/17

Occurrence Map

CitySynergyTM COVID War Room in Cascais

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