city of perth telephone: 08 9461 3333 web: … · homeless services in the inner city city of perth...

Homeless Services in the Inner City

City of PerthTelephone: 08 9461 3333

Web: www.perth.wa.gov.au

Organisations that wish to be included in future reprints of this

brochure please email [email protected]

This publication is available in alternative formats on request by

contacting 08 9461 3145

The printing of this publication is supported through sponsorship by the Department for

Child Protection and Family Support.

Information current as of December 2014

Reprint 12/2014

Government of Western AustraliaDepartment for Child Protection and Family Support

QUICK TELEPHONE CONTACTS

AMBULANCE, FIRE & POLICEAmbulance, Fire & Police (24 hrs Emergency) 000Emergency Relay Calls (TTY for hearing/speech impaired) 106Police Attendance (24 hrs non Emergency) 13 14 44Perth Police Station 2 Fitzgerald St Northbridge (24 hrs) 9422 7111City of Perth Surveillance Centre 9461 6611

ACCOMMODATION & REFUGES ADVICECrisis Care Helpline 9223 1111 or free call 1800 199 008Entrypoint (homeless assessment & referral) 6496 0001Homeless Advisory Service (8:00am to 5:00pm) 1800 065 892

OUTREACH ASSISTANCE FOR ROUGH SLEEPERSThe Salvation Army Street Outreach 0427 997 208RUAH Assertive Outreach Team 9328 5933UnitingCare West Assertive Outreach Team 9220 1288St Patrick’s Assertive Outreach Team 0450 059 592

HELP LINESAboriginal Family Violence Counsellor 9221 1411Alcohol and Drug Information Service (24 hours) 9442 5000 or free call 1800 198 024Child Abuse Prevention Support Line 1800 688 009Domestic Violence Advocacy Support 9227 5852Family Help Line 9223 1100 or free call 1800 643 000Gambling Help Line 1800 858 858Indigenous Family Violence Program (UnitingCare West) 9336 4285Lifeline WA 13 11 14Kids Help Line 1800 551 800Mensline Australia 1300 789 978Men’s Domestic Violence Helpline 9223 1199 or free call 1800 000 599

to property or the environment such as an accumulation of litter or items scattered in the area;

• the person is sheltering in circumstances that place their or others health and safety at risk (for example, staying in derelict buildings and high risk areas);

• the person is an unaccompanied child who appears to be under the age of 15. In the first instance, contact should be attempted with parent/s or guardian, or Department for Child Protection and Family Support Perth District Office (9214 2444) during office hours or the Crisis Care Unit (9223 1111) after hours;

• the person is a young person who appears to be 16 to 17 years old who may be at risk of significant harm;

• the person occupies private property or derelict buildings without the consent of the owner (squatting).

First Response for Rough SleepersPersons who are homeless, or at risk of being homeless, are encouraged to visit one of the inner city homeless day centres to seek assistance.You can call The Salvation Army Assertive Outreach Service (24 hours) on 94927150.The State Government through the Department for Child Protection and Family Support has established the Street to Home Program to provide outreach assistance to rough sleepers. These services are:• RUAH Assertive Outreach Team: 9328 5933• UCW Tranby Assertive Outreach Team: 9220 1288• St Patrick’s Assertive Outreach Team (covers the

Fremantle area): 0450 059 592

Where does this Guide apply?The information in this guide applies only to public places such as parks and open spaces accessible to the public. It does not apply to private property, or property which is not generally accessible to the public.

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◦ culturalsensitivityandrespectshouldbeappliedwhenengagingwithAboriginalhomelesspeopleandthosefromdifferentcultural,linguisticorreligiousbackgrounds;

◦ manyhomelesspeoplehavecomplexneedssuchasmentalhealthand/ordrugandalcoholissues,orcognitiveimpairment.Theseissuesmayresultinbehaviourthatisseentobeantisocial;and

◦ homelesspeoplemayalsohaveexperiencedothertraumaticlifeeventsthataffecttheirneeds.

• TheGuidedoesnotoverrideexistinglaws,statutoryrequirementsorregulations.Itdoesnotreducethepowersoforganisationsortheirauthoritytoenforcespecificlawsandregulations.

• Homelesspeoplehavethesameaccesstoarightofreplyandappeals/complaintsmechanismsasallmembersofthepublic.

• Homelesspeoplewillnotbeharassedormovedonfrompublicplacesunlessthereisathreattothepublic;theirpersonalsafetyor,theyarecausingadisturbance.WhereunlawfulbehaviourhasoccurredMoveOnOrdersmaybeissuedbythePolice.Thisappliestoanypersoninapublicplace.

• Homelesspeoplefoundinprivateplaceswithoutthepermissionoftheownerwillbeaskedtoleave.Iftheydonotleaveitcanbeconsideredtrespass.Policewillinvestigatecomplaintsofsquattingwherehomelesspeopleoccupyprivateresidencesandaprosecutionmayresult.

A response or intervention is appropriate if:• thepersonrequestsassistance;• thepersonisdistressedorinneedofassistance;• theperson’sbehaviouristhreateningthesafetyoftheindividualorthesafetyandsecurityofpeoplearoundthem;

• theperson’sbehaviourhasresultedindamage

IntroductionWestAustralianswhoareatriskof,orexperiencinghomelessness,aresomeofthemostvulnerableinthecommunityandrequiresupporttoendhomelessness.Tacklinghomelessnessrequiresastrongfocusoninterveningearlytopreventhomelessness,andensuringarangeofflexibleandresponsiveservicesareavailabletobreakthehomelessnesscycle.Itisrecognisedthattheresponsetohomelessnessalsorequiresanintegratedservicesystemfromallsectorsofthecommunity.ThisGuidetoAssistingHomelessPeopleinPublicPlaceshasbeenadaptedwithpermissionfromtheNSW Government Protocol for Homeless People in Public Placestoassistgovernmentandnon-governmentagenciesthathavecontactwithhomelesspeople.UseoftheGuidewillhelpensurethathomelesspeoplearetreatedrespectfullyandappropriately,andareabletorequestandreceivetheservicestheyneed.TheGuideaimstoassistserviceproviderswiththeirinteractionswithhomelesspeopleinpublicplacesandserveasanimportanttoolinrespondingeffectively.TheGuidedoesnotpreventagenciesfromtakingappropriateactionwherehealthorsafetyisatriskorwherethereisabreachofthepeaceorunlawfulbehaviour.Underlying Principles of this Guide• Homelesspeoplehavethesameentitlementasanymemberofthepublicto:◦ beinpublicplacesbutatthesametimerespectingtherightoflocalcommunitiestoliveinasafeandpeacefulenvironment;and

◦ participateinpublicactivitiesorevents.• Homelesspeoplehavediversebackgroundsandneeds,theseshouldbeconsideredinanyresponse:

G U I D E T O A S S I S T I N G H O M E L E S S P E O P L E I N P U B L I C P L A C E S

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MulticulturalWomen’sAdvocacyService 93281200ParentDrugInformationService 94425050ParentingWALine62791200orfreecall1800654432PregnancyHelpAustralia 1300655156QuitLine 137848ReclaimingVoices 63305400SamaritansCrisisLine 135247SamaritansCrisisYouthline 1800198313SexualAssaultResourceCentre(crisisline24hours) 93401828orfreecall1800199888SuicideCallBackService 1300659467Women’sDomesticViolenceHelpline 92231188orfreecall1800007339Women’sInformationService 1800199174YorgumAboriginalCounsellingService 92189477

DENTAL, HEALTH AND MEDICALDentalEmergency 93467626HealthdirectAustralia(24hourhealthadvice) 1800022222MentalHealthEmergencyResponseLine 92248888or1300555788PoisonsInformationCentre(24hourservice) 131126

LESBIAN, GAY, BISEXUAL,TRANSGENDER AND INTERSEX SERVICESFreedomCentre(peersupportgroupforunder26yearolds) 92280354SameSexDomesticAbuseGroup(Communicare) 63501870orA/H94395707

OTHERNationalRelayService(TTYforhearing/speechimpaired) 133677

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ORGANISATION BY SERVICE

SERVICES LOCATED WITHIN THE INNER CITYDAY CENTRES

1 I3 Ruah Day Centre 33 Shenton St Northbridge 9328 7682 ● ● ● ● ● ● ● ● ● ● ● ● ● ● I3 12 P7 Tranby Day Centre - UnitingCare West (UCW) Unit 6/5 Aberdeen St East Perth 9220 1288 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● P7 23 J3 Passages Resource Centre (Youth 12 to 25 yrs) 22 Palmerston St Northbridge 9228 1478 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● J3 3

GOVERNMENT AGENCIES4 M5 Central Institute of Technology 25 Aberdeen St Perth 1300 300 822 ● M5 45 I7 Department of Housing 605 Wellington St Perth 9476 2444 ● I7 56 N9 Inner City Community Mental Health Service 70 Murray St Perth 9224 1720 ● N9 67 I10 Registry of Births, Deaths & Marriages Level 10 141 St Georges Tce Perth 1300 305 021 ● I10 7

ABORIGINAL SERVICES8 Q8 Aboriginal Alcohol & Drug Service 211 Royal St East Perth 9221 1411 ● ● ● ● ● Q8 89 O7 Aboriginal Legal Service 7 Aberdeen St Perth 9265 6666 ● O7 910 P6 Daydawn Advocacy Centre 9/5 Aberdeen St Perth 9218 8035 ● ● ● ● ● P6 1011 Q8 Derbarl Yerrigan Health Service 156 Wittenoom St East Perth 9421 3801 ● ● ● ● ● ● ● Q8 1112 N/A Kambarang Place (formerly Anawin Refuge) No address provided 9328 7562 ● ● N/A 12

YOUTH SERVICES13 Q9 Drug & Alcohol Youth Service 129 Hill St East Perth 9222 6300 ● ● ● ● ● ● ● Q9 1314 T13 Street Connect Anglicare WA 2A Plain St East Perth 0418 942 475 ● ● ● ● ● ● ● T13 1415 M8 Youth Legal Service 138 Murray St Perth 9202 1688 ● ● ● M8 15

OTHER SERVICES16 R10 Australian Red Cross 110 Goderich St East Perth 9225 8888 ● R10 1617 L7 Citiplace Rest Centre City Railway Station Complex Perth 9461 3554 ● L7 1718 N/A Harmony Place (formerly Ruah Refuge) No address provided 9227 6616 ● ● N/A 1819 N5 Hope Inc 142-146 Beaufort St Northbridge 9427 5013 ● ● ● ● ● ● N5 1920 P9 Next Step Drug and Alcohol Service 33 Moore St East Perth 9219 1919 ● Q9 2021 O8 Ngulla Mia Hostel 96 Moore St East Perth 9325 1440 ● ● O8 2122 Q9 Outcare Inc 27 Moore St East Perth 6263 8622 ● ● ● Q9 2223 Q7 St Bartholomew's House 7 Lime St St East Perth 9323 5100 ● ● ● ● ● ● ● ● ● ● U7 2324 T7 St Bartholomew’s Kensington St (women 55 yrs +) 111 Kensington St East Perth 9325 7673 ● ● ● ● ● ● ● T7 2425 N/A Street Law Centre WA No address provided 1800 752 992 ● ● N/A 25

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ADVICE

Should you find yourself homeless or at risk of homelessness you are encouraged to seek assistance in the first instance from any of the agencies listed below to help you.Outreach Assistance for Rough Sleepers (24 hours) The Salvation Army Assertive Outreach Service on 9492 7150.DAY CENTRESRuah Day Centre 33 Shenton St Northbridge (9:00am - 1:00pm Mon - Fri) 9328 7682Tranby Day Centre - UnitingCare West Unit6/5 Aberdeen St East Perth (7:00am - 12:00noon Mon - Fri) 9220 1288Passages Resource Centre (Youth 12 to 25 years) 22 Palmerston St Northbridge (9:00am - 4:00pm Mon - Thurs & 9:00am - 1:00pm Fri) 9228 1478Entrypoint Perth 6496 0001An assessment and referral service assisting people who are homeless or at risk of homelessness to access accommodation and support options.Operates Monday - Friday: 9:00am - 7:00pm & Saturday: 9:00am - 5:00pm• assesses individual circumstances on the phone or in person• provides individuals with information on accommodation and

support options in the Perth metropolitan area• if eligible, provides formal referrals to crisis accommodation

options and vacancies that exist• set up a time for an assessment and then refer to the most

eligible appropriate servicesHomeless Advisory Service 1800 065 892 Provides information to primary and secondary homeless people that will assist them to seek their own accommodation or link with crisis accommodation services.Monday to Friday 8:00am to 5:00pm(free call in the metro and country).After Hours:Crisis Care Helpline 9223 1111(telephone information and counselling service for people in crisis needing urgent help) Country free call 1800 199 008TTY for hearing/speech impaired 9325 1232 Translating and interpreting service 13 14 50

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26 H3 The Big Issue 60 John St Northbridge 9228 2711 ● ● H3 2627 O6 The Salvation Army - The Beacon Cnr Nash & Aberdeen Sts Perth 9492 7100 ● ● ● ● ● ● ● ● ● ● ● ● ● O6 2728 P7 UCW Homeless Accommodation Support - North 5/5 Aberdeen St Perth 9220 1288 ● ● ● ● ● ● ● ● ● ● ● P7 2829 E4 Volunteering WA 2 Delhi St West Perth 9482 4333 ● E4 2930 D5 WA Aids Council 664 Murray St West Perth 9482 0000 ● ● ● ● ● ● ● ● ● ● ● ● ● D5 3031 G7 WA Substance Users' Association 519 Murray St West Perth 9321 2877 ● ● ● ● ● ● G6 3132 L4 Womens Health & Family Services 227 Newcastle St Northbridge 6330 5400 ● ● ● ● ● ● L4 32

SERVICES LOCATED OUTSIDE OF THE INNER CITY 33 N/A Beehive Industries of WA 71- 73 Brewer St Perth 9328 3830 ● ● ● ● ● ● ● N/A 3334 N/A Dental Health Services 43 Mt Henry Rd Como 9313 0555 ● N/A 3435 N/A Foundation Housing 131 Brisbane St Northbridge 9227 6480 ● N/A 3536 N/A Fresh Start Recovery Programme 65 Townshend Rd Subiaco 9381 1333 ● N/A 3637 N/A HepatitisWA 187 Beaufort St Northbridge 9328 8538 ● N/A 3738 N/A Manna Industries Weld Sq Beaufort St Perth 1300 626 624 ● N/A 3839 N/A Multicultural Services Centre of WA 20 View St North Perth 9328 1544 ● ● ● ● ● ● ● N/A 3940 N/A National Dental Foundation No address provided 9381 4011 ● N/A 4041 N/A Noonygar Patrol Outreach Service 35 - 37 Gladstone St East Perth 9228 4211 ● ● ● N/A 4142 N/A North Metro Community Drug Service 318 Fitzgerald St Perth 9328 9200 ● ● N/A 4243 N/A Palmerston Perth 134 Palmerston St Northbridge 9328 9200 ● ● ● N/A 4344 N/A Perth Inner City Youth Services 22 Blencowe St West Leederville 9388 2792 ● ● ● ● ● ● ● ● ● N/A 4445 N/A Perth Asian Community Centre 17 Monger St Northbridge 9328 2237 ● ● N/A 4546 N/A The Salvation Army Bridge House (24 hr Sober Up) 11 - 15 Wright St Highgate 9227 8086 ● ● ● ● N/A 4647 N/A The Salvation Army Bridge Non Residential Service 38 Brisbane St Highgate 6218 9100 ● ● ● ● ● N/A 4748 N/A The Salvation Army Graceville Centre No address provided 9328 8529 ● ● ● ● ● N/A 4849 N/A The Salvation Army Doorways Perth 333 William St Northbridge 9260 9599 ● ● ● ● ● ● ● ● ● N/A 4950 N/A St Patrick's Community Support Centre 12 Queen Victoria St Fremantle 9430 4159 ● ● ● ● ● ● ● ● ● ● ● ● ● ● N/A 5051 N/A The Shop Front 170 Whatley Cres Maylands 9371 9109 ● ● ● ● ● ● N/A 5152 N/A UCW Homeless Accommodation Support - South 304 South Tce South Fremantle 9335 6835 ● ● ● ● ● ● ● ● ● ● ● N/A 5253 N/A Welfare Rights and Advocacy Service 98 Edward St Perth 9328 1751 ● N/A 5354 N/A Youth Accommodation Support Service (YASS) 91 Berwick St Victoria Park 9329 4480 ● ● ● ● ● ● ● ● N/A 5455 N/A 55 Central 55 Central Ave Maylands 9272 1333 ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● N/A 55

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MEDICAL, CENTRELINK AND LEGAL ASSISTANCE Street Doctor Mobile Health Service Mon 9:00am - 4:00pm Passages Resource Centre 22 Palmerston St Northbridge Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts PerthThurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts PerthSat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth Mobile GP Mon, Wed and Fri Ruah Day Centre9:00am - 12 noon 33 Shenton St NorthbridgeTues &Thurs Tranby Day Centre - UnitingCare West 7:30am - 10:00am 6/5 Aberdeen St Northbridge Department of Human Services (Centrelink) AssistanceThurs Ruah Day Centre 9:00am - 11:00am 33 Shenton St Northbridge Mon & Tues Tranby Day Centre - UnitingCare West 8:45am - 10:00am 6/5 Aberdeen St NorthbridgeFri 10:30am - 1:00pm Passages Resource Centre (youth only) 22 Palmerston St Northbridge Mon & Fri Perth Children’s Court (youth only)9:30am - 11:30am 160 Pier St Perth Tues 11:30am - 1:00pm Street Connect Bus Anglicare WA (youth only) cnr Hay St and William St Perth Mon & Thurs 7:45am Link Up Supreme Court Gardens PerthMon & Thurs 8:15am Link Up Wellington Square PerthWed 8:00am - 11:00am St Patrick’s Community Support Centre 12 Queen Victoria St Fremantle Street Law Centre Legal Service(for further information contact Street Law on 1800 752 992 ) Tues 10:00am - 12 noon Ruah Day Centre (Fortnightly) 33 Shenton St NorthbridgeWed 10:30am - 12 noon Passages Resource Centre 22 Palmerston St Northbridge Fri 8:30am - 10:30am Tranby Day Centre UnitingCare West 6/5 Aberdeen St Northbridge

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INNER CITY MORNING MEALS WHEN WHERE COMMENTPassages Resource Centre Mon - Fri 22 Palmerston St Northbridge Free basic(Youth 12 to 25 years) - 9228 1478 9:00am to 11:00am breakfastRuah Day Centre Mon - Fri 33 Shenton St Northbridge Free tea, coffee 9328 7682 9:00am to 1:00pm & snacksThe Salvation Army Coffee Booth Cafe Mon - Fri 333 William St Northbridge Low cost9260 9500 9:30am to 1:30pm The Salvation Army Doorways Soup Run Mon - Sun 8:00am Supreme Court Gardens Free9260 9500 Mon - Sun 8:30am Wellington Square East Perth Tranby Day Centre - UnitingCare West Mon - Fri 6/5 Aberdeen Street Northbridge Free & low cost9220 1288 7:00am to 12:00 noon MIDDAY MEALS WHEN WHERE COMMENTGovindas Hare Krishna Food For Life Mon - Fri 194 William St Northbridge Low cost0411 686 799 11:30am to 2:30pm Citiplace Community Centre (55s & over) Mon - Fri Upper Level Concourse Perth Railway Station Low cost meals9461 3550 8:30am - 3:30pm Complex 378 Wellington St Perth & refreshmentsPassages Resource Centre Fri 11:00am to 1:00pm 22 Palmerston St Northbridge Free BBQ (Youth 12 to 25 years) - 9228 1478 EVENING MEALS WHEN WHERE COMMENTSt Albans Anglican Church - 9328 8071 Sat 5:30pm to 7:00pm 423 Beaufort St Highgate FreeGovindas Hare Krishna Food For Life Mon - Fri 194 William St Northbridge Low cost0411 686 799 3:45pm to 8:00pm Manna Industries - 1300 626 624 Mon - Fri & Sun 5:00pm Weld Square cnr Beaufort & Newcastle Sts Perth FreeRed Cross Soup Patrol Mon - Sun 7:00pm Corner of Pier and Wellington Sts Perth Free9325 5888 Mon - Sun 7:20pm Red Cross HQ cnr Goderich St & Bishops Row East Perth Mon - Sun 7:40pm Wellington Square East Perth (next to toilet block on Hill St) Mon - Sun 8:00pm 111 Stirling Street Perth (next to Church of Christ building) The Salvation Army Street Outreach Mon - Sun Assistance by request for rough sleepers FreeService - 0427 997 208 8.00pm - 10.00pm FREMANTLE MEALS AVAILABLE IN FREMANTLE WHEN WHERE COMMENTRed Cross Soup Patrol Mon - Sun 7:00pm Pioneer Park Phillimore St (near corner of Markey St) Free 9325 5888 Mon - Sun 7:20pm Ellen St (car park opposite Christian Brothers College) Mon - Sun 7:40pm 100 Hampton Rd Fremantle Mon - Sun 8:00pm Rottnest Ferry Wharf by the river on Beach StreetSt Patrick’s Community Support Centre Mon - Sat 8:00am to 8:30am 12 Queen Victoria St Fremantle Low cost9430 4159 Sun & Public Hols 9:00am to 9:30am Mon - Sun 11:45am to 12:45pm

LOW COST OR FREE MEALS

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ADVICE

Should you find yourself homeless or at risk of homelessness you are encouraged to seek assistance in the first instance from any of the agencies listed below to help you.Outreach Assistance for Rough Sleepers (24 hours) The Salvation Army Assertive Outreach Service on 9492 7150.DAY CENTRESRuah Day Centre 33 Shenton St Northbridge (9:00am - 1:00pm Mon - Fri) 9328 7682Tranby Day Centre - UnitingCare West Unit6/5 Aberdeen St East Perth (7:00am - 12:00noon Mon - Fri) 9220 1288Passages Resource Centre (Youth 12 to 25 years) 22 Palmerston St Northbridge (9:00am - 4:00pm Mon - Thurs & 9:00am - 1:00pm Fri) 9228 1478Entrypoint Perth 6496 0001An assessment and referral service assisting people who are homeless or at risk of homelessness to access accommodation and support options.Operates Monday - Friday: 9:00am - 7:00pm & Saturday: 9:00am - 5:00pm• assesses individual circumstances on the phone or in person• provides individuals with information on accommodation and

support options in the Perth metropolitan area• if eligible, provides formal referrals to crisis accommodation

options and vacancies that exist• set up a time for an assessment and then refer to the most

eligible appropriate servicesHomeless Advisory Service 1800 065 892 Provides information to primary and secondary homeless people that will assist them to seek their own accommodation or link with crisis accommodation services.Monday to Friday 8:00am to 5:00pm(free call in the metro and country).After Hours:Crisis Care Helpline 9223 1111(telephone information and counselling service for people in crisis needing urgent help) Country free call 1800 199 008TTY for hearing/speech impaired 9325 1232 Translating and interpreting service 13 14 50

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7 8 9 14

MEDICAL, CENTRELINK AND LEGAL ASSISTANCE Street Doctor Mobile Health Service Mon 9:00am - 4:00pm Passages Resource Centre 22 Palmerston St Northbridge Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts PerthThurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts PerthSat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth Mobile GP Mon, Wed and Fri Ruah Day Centre9:00am - 12 noon 33 Shenton St NorthbridgeTues &Thurs Tranby Day Centre - UnitingCare West 7:30am - 10:00am 6/5 Aberdeen St Northbridge Department of Human Services (Centrelink) AssistanceThurs Ruah Day Centre 9:00am - 11:00am 33 Shenton St Northbridge Mon & Tues Tranby Day Centre - UnitingCare West 8:45am - 10:00am 6/5 Aberdeen St NorthbridgeFri 10:30am - 1:00pm Passages Resource Centre (youth only) 22 Palmerston St Northbridge Mon & Fri Perth Children’s Court (youth only)9:30am - 11:30am 160 Pier St Perth Tues 11:30am - 1:00pm Street Connect Bus Anglicare WA (youth only) cnr Hay St and William St Perth Mon & Thurs 7:45am Link Up Supreme Court Gardens PerthMon & Thurs 8:15am Link Up Wellington Square PerthWed 8:00am - 11:00am St Patrick’s Community Support Centre 12 Queen Victoria St Fremantle Street Law Centre Legal Service(for further information contact Street Law on 1800 752 992 ) Tues 10:00am - 12 noon Ruah Day Centre (Fortnightly) 33 Shenton St NorthbridgeWed 10:30am - 12 noon Passages Resource Centre 22 Palmerston St Northbridge Fri 8:30am - 10:30am Tranby Day Centre UnitingCare West 6/5 Aberdeen St Northbridge

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3 16 17

◦ culturalsensitivityandrespectshouldbeappliedwhenengagingwithAboriginalhomelesspeopleandthosefromdifferentcultural,linguisticorreligiousbackgrounds;

◦ manyhomelesspeoplehavecomplexneedssuchasmentalhealthand/ordrugandalcoholissues,orcognitiveimpairment.Theseissuesmayresultinbehaviourthatisseentobeantisocial;and

◦ homelesspeoplemayalsohaveexperiencedothertraumaticlifeeventsthataffecttheirneeds.

• TheGuidedoesnotoverrideexistinglaws,statutoryrequirementsorregulations.Itdoesnotreducethepowersoforganisationsortheirauthoritytoenforcespecificlawsandregulations.

• Homelesspeoplehavethesameaccesstoarightofreplyandappeals/complaintsmechanismsasallmembersofthepublic.

• Homelesspeoplewillnotbeharassedormovedonfrompublicplacesunlessthereisathreattothepublic;theirpersonalsafetyor,theyarecausingadisturbance.WhereunlawfulbehaviourhasoccurredMoveOnOrdersmaybeissuedbythePolice.Thisappliestoanypersoninapublicplace.

• Homelesspeoplefoundinprivateplaceswithoutthepermissionoftheownerwillbeaskedtoleave.Iftheydonotleaveitcanbeconsideredtrespass.Policewillinvestigatecomplaintsofsquattingwherehomelesspeopleoccupyprivateresidencesandaprosecutionmayresult.

A response or intervention is appropriate if:• thepersonrequestsassistance;• thepersonisdistressedorinneedofassistance;• theperson’sbehaviouristhreateningthesafetyoftheindividualorthesafetyandsecurityofpeoplearoundthem;

• theperson’sbehaviourhasresultedindamage

IntroductionWestAustralianswhoareatriskof,orexperiencinghomelessness,aresomeofthemostvulnerableinthecommunityandrequiresupporttoendhomelessness.Tacklinghomelessnessrequiresastrongfocusoninterveningearlytopreventhomelessness,andensuringarangeofflexibleandresponsiveservicesareavailabletobreakthehomelessnesscycle.Itisrecognisedthattheresponsetohomelessnessalsorequiresanintegratedservicesystemfromallsectorsofthecommunity.ThisGuidetoAssistingHomelessPeopleinPublicPlaceshasbeenadaptedwithpermissionfromtheNSW Government Protocol for Homeless People in Public Placestoassistgovernmentandnon-governmentagenciesthathavecontactwithhomelesspeople.UseoftheGuidewillhelpensurethathomelesspeoplearetreatedrespectfullyandappropriately,andareabletorequestandreceivetheservicestheyneed.TheGuideaimstoassistserviceproviderswiththeirinteractionswithhomelesspeopleinpublicplacesandserveasanimportanttoolinrespondingeffectively.TheGuidedoesnotpreventagenciesfromtakingappropriateactionwherehealthorsafetyisatriskorwherethereisabreachofthepeaceorunlawfulbehaviour.Underlying Principles of this Guide• Homelesspeoplehavethesameentitlementasanymemberofthepublicto:◦ beinpublicplacesbutatthesametimerespectingtherightoflocalcommunitiestoliveinasafeandpeacefulenvironment;and

◦ participateinpublicactivitiesorevents.• Homelesspeoplehavediversebackgroundsandneeds,theseshouldbeconsideredinanyresponse:

G U I D E T O A S S I S T I N G H O M E L E S S P E O P L E I N P U B L I C P L A C E S

18 19

MulticulturalWomen’sAdvocacyService 93281200ParentDrugInformationService 94425050ParentingWALine62791200orfreecall1800654432PregnancyHelpAustralia 1300655156QuitLine 137848ReclaimingVoices 63305400SamaritansCrisisLine 135247SamaritansCrisisYouthline 1800198313SexualAssaultResourceCentre(crisisline24hours) 93401828orfreecall1800199888SuicideCallBackService 1300659467Women’sDomesticViolenceHelpline 92231188orfreecall1800007339Women’sInformationService 1800199174YorgumAboriginalCounsellingService 92189477

DENTAL, HEALTH AND MEDICALDentalEmergency 93467626HealthdirectAustralia(24hourhealthadvice) 1800022222MentalHealthEmergencyResponseLine 92248888or1300555788PoisonsInformationCentre(24hourservice) 131126

LESBIAN, GAY, BISEXUAL,TRANSGENDER AND INTERSEX SERVICESFreedomCentre(peersupportgroupforunder26yearolds) 92280354SameSexDomesticAbuseGroup(Communicare) 63501870orA/H94395707

OTHERNationalRelayService(TTYforhearing/speechimpaired) 133677

2

QUICK TELEPHONE CONTACTS

AMBULANCE, FIRE & POLICEAmbulance, Fire & Police (24 hrs Emergency) 000Emergency Relay Calls (TTY for hearing/speech impaired) 106Police Attendance (24 hrs non Emergency) 13 14 44Perth Police Station 2 Fitzgerald St Northbridge (24 hrs) 9422 7111City of Perth Surveillance Centre 9461 6611

ACCOMMODATION & REFUGES ADVICECrisis Care Helpline 9223 1111 or free call 1800 199 008Entrypoint (homeless assessment & referral) 6496 0001Homeless Advisory Service (8:00am to 5:00pm) 1800 065 892

OUTREACH ASSISTANCE FOR ROUGH SLEEPERSThe Salvation Army Street Outreach 0427 997 208RUAH Assertive Outreach Team 9328 5933UnitingCare West Assertive Outreach Team 9220 1288St Patrick’s Assertive Outreach Team 0450 059 592

HELP LINESAboriginal Family Violence Counsellor 9221 1411Alcohol and Drug Information Service (24 hours) 9442 5000 or free call 1800 198 024Child Abuse Prevention Support Line 1800 688 009Domestic Violence Advocacy Support 9227 5852Family Help Line 9223 1100 or free call 1800 643 000Gambling Help Line 1800 858 858Indigenous Family Violence Program (UnitingCare West) 9336 4285Lifeline WA 13 11 14Kids Help Line 1800 551 800Mensline Australia 1300 789 978Men’s Domestic Violence Helpline 9223 1199 or free call 1800 000 599

to property or the environment such as an accumulation of litter or items scattered in the area;

• the person is sheltering in circumstances that place their or others health and safety at risk (for example, staying in derelict buildings and high risk areas);

• the person is an unaccompanied child who appears to be under the age of 15. In the first instance, contact should be attempted with parent/s or guardian, or Department for Child Protection and Family Support Perth District Office (9214 2444) during office hours or the Crisis Care Unit (9223 1111) after hours;

• the person is a young person who appears to be 16 to 17 years old who may be at risk of significant harm;

• the person occupies private property or derelict buildings without the consent of the owner (squatting).

First Response for Rough SleepersPersons who are homeless, or at risk of being homeless, are encouraged to visit one of the inner city homeless day centres to seek assistance.You can call The Salvation Army Assertive Outreach Service (24 hours) on 94927150.The State Government through the Department for Child Protection and Family Support has established the Street to Home Program to provide outreach assistance to rough sleepers. These services are:• RUAH Assertive Outreach Team: 9328 5933• UCW Tranby Assertive Outreach Team: 9220 1288• St Patrick’s Assertive Outreach Team (covers the

Fremantle area): 0450 059 592

Where does this Guide apply?The information in this guide applies only to public places such as parks and open spaces accessible to the public. It does not apply to private property, or property which is not generally accessible to the public.

201

Homeless Services in the Inner City

City of PerthTelephone: 08 9461 3333

Web: www.perth.wa.gov.au

Organisations that wish to be included in future reprints of this

brochure please email [email protected]

This publication is available in alternative formats on request by

contacting 08 9461 3145

The printing of this publication is supported through sponsorship by the Department for

Child Protection and Family Support.

Information current as of December 2014

Reprint 12/2014

Government of Western AustraliaDepartment for Child Protection and Family Support

city of perth telephone: 08 9461 3333 web: … · homeless services in the inner city city of perth...

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