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CITY GOVERNMENT OF MEYCAUAYAN

CITIZEN’S CHARTER

2019 (1st Edition)

1

CITY GOVERNMENT OF MEYCAUAYAN

CITIZEN’S CHARTER

2019 (1st Edition)

2

I. Mandate:

The City Government of Meycauayan shall ensure and support, among other things, the

preservation and enrichment of culture, promote health and safety, enhance the right of the

people to a balanced ecology, encourage and support the development of appropriate and

self-reliant scientific and technological capabilities, improve public morals, enhance economic

prosperity and social justice, promote full employment among their residents, maintain peace

and order, and preserve the comfort and convenience of their inhabitants.

II. Vision:

Meycauayan, a highly-urbanized green city and the Jewellery Center of the Philippines, is the

benchmark of exemplary governance with inclusive social services where citizens are

responsible, communities are safe and resilient and the economy is prosperous.

III. Mission:

M - Modernized Jewellery and Leather industry

E - Employment opportunities

Y - Yardstick for exemplary governance

C - Center of Quality Education

A - Attractive business opportunities

U - Urban re-development for flood-resilient city

A - Adaptive and resilient environment

Y - YES to effective solid waste management

A - Action-oriented leadership against crime and disorder

N - Nurturing inclusive growth

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IV. Service Pledge:

We, the officials and employees of the City Government of Meycauayan, under the leadership

of the Honorable City Mayor Linabelle Ruth R. Villarica, do hereby commit ourselves to

effectively serve our clients with absolute courtesy and efficiency towards clienteles’

satisfaction.

4

LIST OF SERVICES

OFFICE PAGE

NUMBER OFFICE OF THE CITY MAYOR

1. Special Permit in the conduct of activities, Certifications 10

2. Financial Assistance 12

3. Officiating of Marriage 14

4. Signing of Ordinance 15

5. Appointment with the Mayor 16

OFFICE OF THE CITY ASSESSOR

1. Issuance of Tax Declaration of Simple Transfer of Ownership 18

(Sale/Donation/Estate)

2. Issuance of Tax Declaration of Simple Partition/Subdivision. 20

3. Issuance of Tax Declaration of Simple Partition/Subdivision with Sale. 23

4. Issuance of Certified True Copy of Tax Declaration 26

5. Issuance of Certifications (With or Without Improvement) 28

6. Issuance of Certifications (No Property/Property Landholding/Actual 30 Location-Meralco Application) 7. Issuance of Tax Declaration (New Assessment/Re-Assessment/ 32

Re-Classification)

8. Issuance of Tax Declaration (Correction) 36

9. Issuance of Certified Photocopy of Old Tax Declaration for Court 38

Purposes/Titling of Property

10. Issuance of Notice of Cancellation (Building/Machinery) 40

11. Issuance of Notice of Assessment 41 BUSINESS PERMIT AND LICENSING OFFICE

1. Issuance of Business Permit (New) 44

2. Issuance of Business Permit (Renewal) 46

3. Motorized Tricycle Operator’s Permit (MTOP) 47

4. Order of Dropping 49

5. Supervision Permit for Tricycle 50

6. Mayor’s Clearance Certificate / Certification 52

7. Special Permit (Signage/Banner/Parade/Special Events) 53 8. Special Permit (Gaffer/Peddler) 54

5

OFFICE OF THE CITY ENGINEER

1. Building Permit (with Sanitary/Plumbing & Electrical Permit) 57

2. Electrical Permit 59

3. Certificate of Final Electrical Inspection 61

4. Certificate of Occupancy Permit 62

5. Excavation Permit 64

6. Fencing Permit 65

7. Mechanical Permit 67

8. Annual Mechanical Permit 68

9. Annual Building Permit 69

10. Demolition Permit 70

11. Development Permit 72

12. Certificate of Change of Use 74

13. Annual Electrical Permit 75

14. Excavation and Ground Preparation 76

15. Electronics Permit 78

16. Sign Permit / Billboard 79

OFFICE OF THE CITY URBAN PLANNING AND DEVELOPMENT OFFICER

1. Issuance of Locational Clearance/Certificate of Zoning Compliance Building 82

2. Issuance of Locational Clearance/Certificate of Zoning Compliance Business 84

3. Request for Data (Socio-Economic Profile/Statistical Data/Maps/Others) 86

4. Certificate/Endorsement of Barangay Annual Investment Program (AIP) 87

5. Preliminary Approval and Locational Clearance (PALC) 88

6. Site Zoning Classification Certificate 89

OFFICE OF THE CITY TREASURER

1. Real Property Tax (RPT) 92

2. Business Tax and Regulatory Fees (New Applicant) 93

3. Business Tax and Regulatory Fees (Renewal) 95

4. Community Tax Certificate (Cedula) 97

5. Professional Tax Receipt (PTR) 99

6. Tax Clearance 100

7. Transfer Tax on Real Property 101

8. Fees and Charges 102

9. Traffic Violation 103

10. Certification for Business 104

11. Business Tax and Regulatory Fees (New Applicant) 105

12. Business Tax and Regulatory Fees (Renewal) 106

13. Certified True Copy of Receipts 108

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OFFICE OF THE CITY CIVIL REGISTRAR

1. Timely Registration of Birth 111

2. Timely Registration of Marriage 112

3. Timely Registration of Death Certificate 113

4. Late Registration of Birth (For 0-6 years old with Unmarried Parents) 115

5. Late Registration of Birth (For 7 years old-up with Unmarried Parents) 117

6. Late Registration of Birth (With Married Parents) 119

7. Late Registration of Marriage 121

8. Late Registration of Death Certificate 122

9. Issuance of Certified True Copy/Photocopy of Birth/Marriage/Death

Certificate

124

10. Registration of Legitimation/Acknowledgement of Paternity 125

11. Out of Town Registration of Birth Certificate 127

12. Issuance of Marriage License 129

13. Issuance of Marriage Affidavit (Article 34) 131

14. Correction of Clerical Error 132

15. Correction: Change of First Name, Change of Month and Day of Birth,

Change of Gender

134

16. Supplemental Report 137

17. Indorsement of Civil Registry Documents 138

OFFICE OF THE CITY HEALTH OFFICER

1. Issuance of Health Certificate/ID 142

2. Issuance of Sanitary Permit (Business Establishment) 143

3. Issuance of Exhumation Permit 144

4. Issuance of Transfer Permit (Dead Person) 145

5. Issuance of Pre-Marriage Counselling Certificate (PMC) 146

6. Medical Services 147

7. Dental Services 148

OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICER

1. Issuance of Social Case Study Report - Medical Assistance 150

2. Issuance of Social Case Study Report - Burial Assistance 151

3. Issuance of Social Case Study Report - Emergency Shelter Assistance 152

4. Issuance of Certificate of Indigency for Public Attorney’s Office 153

5. Issuance of Assessment Report for Travel Clearance 154

6. Issuance of Senior Citizen ID 156

7. Issuance of Solo Parent ID 157

8. Issuance of Person With Disability (PWD) ID 158

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OFFICE OF THE CITY ENVIRONMENT AND NATURAL RESOURCES

OFFICER

1. Certificate of Garbage Collection 161

2. Cutting / Trimming of Trees 162

3. Fogging / Grass Cutting 163

4. Dredging 164

5. Clean-Up Operation 165

OFFICE OF THE CITY POPULATION OFFICER

1. Issuance Urban Poor Affair Office (UPAO) Certification 167

2. Issuance of Pre-Marriage Orientation and Counseling (PMOC) Certification 169

3. Request For Data (Demographic Surveillance Data / Total Population / Total

Household / Child Profile / ISF Data / Others)

170

4. Conduct of Responsible Parenthood Movement (RPM) Seminar 171

5. Conduct of Kalalakihang Tapat sa Responsibilidad at Obligasyon sa Pamilya 172

at Asawa (KATROPA) Seminar

6. CROSSROAD – Adolescent Health and Youth Development Seminar 174

7. Conduct of Operation Timbang (OPT) 176

8. Supplementary and Complementary Feeding Program 177

OFFICE OF THE CITY ECONOMIC ENTERPRISE MANAGEMENT OFFICER

1. Availment of Convention Center 179 2. Collection of Transport Terminal Fees 180

3. Availment of Burial Niche and Crypt 181

4. Availment of Cremation Services 182

OFFICE OF THE CITY COOPERATIVE OFFICER

1. Assistance to Electronic submission of Cooperative Annual Performance 185

Report

2. Issuance of Certification for securing Business Permit 186

3. Provision of Technical Assistance thru Trainings, Seminar and Workshop 187

4. Management of Pasalubong Center 188

OFFICE OF THE CITY PUBLIC EMPLOYMENT SERVICE OFFICE MANAGER

1. Issuance of Job Referral 190

2. Business Accreditation (Conduct Local & Special Recruitment Activity) 191

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OFFICE OF THE CITY DISASTER AND RISK REDUCTION MANAGEMENT

OFFICER

1. Emergency Response 194

2. Medical Transfer Conduction 195

3. Request for Training 196

OFFICE OF THE CITY VETERINARIAN

1. Application for New/Renewal of Butcher and Meat Handler’s License 198 2. Anti-Rabies Vaccination for Walk-In Dog/Cat Owners 199 3. Redemption of Impounded Pet/Animal 200 4. Issuance of Veterinary Health Certificate 201

OFFICE OF THE CITY AGRICULTURIST

1. Distribution of Vegetable Seeds and Fertilizer 203

2. Seminar and Training for Urban Gardening and Other Topics Related to 204

Agri–Aqua Production

3. Issuance of Certificate of Land Reclassification 205

9

OFFICE OF THE CITY MAYOR

EXTERNAL SERVICES

10

1. Special Permit in the conduct of activities, Certifications

The Special Permit is issued to individuals who want to hold motorcades, parades, set-

up of booth within the City Hall and other related activities. Certifications are issued to

affirm the validity of an information.

Office or Division: Office of the City Mayor

Classification: Simple

Type of Transaction: G2C – Government to Client

Who may avail: Residents of the City of Meycauayan

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Letter request addressed to the Mayor indicating the ff.

details

(for Motorcade/Parades)

-Date(s) of Activity

-Route(s) of activity

-Inclusive time

(for request of setting up a booth at the City hall/Common

terminal)

- Inclusive date

-Size of booth or space to be occupied

-Type of products to be marketed

Requesting party

For Certifications:

1. Valid identification where the residence address is explicitly stated

2. Exhibit original documents upon which the certification will be based

Requesting party

CLIENT STEPS AGENCY ACTIONS

FEES

TO BE

PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE

1. Submit letter of

request to the

Mayor’s Office.

Exhibit original

document to be

used as basis of

the Certification

Receive the document

Forward the request

letter to the Mayor’s

Secretary subject for

verification.

None 3 minutes Assigned personnel

Office of the City Mayor

11

For

parades/motorcades

and other related

activities:

Verify to the MTPB for

road assessment

For booth set-up:

availability of the space

for the specified date

After verification,

forward the letter

request to the City

Mayor for approval.

None 10 minutes Executive Assistant III


For approval None 10 minutes City Mayor


2. If approved,

proceed to BPLO

for payment of the

necessary fees

Release of the

document with mayor’s

remark (and for

parades, motorcade,

set-up of booth and

others) approved: the

request letter will be

forwarded it to

P500.00

– permit

fee on

parades,

booth

set-up

Free for

Certificati

ons

5 minutes Assigned personnel


If disapproved: notify

the client through a text

message.

none 5 minutes Assigned personnel


TOTAL P500 33 minutes

12

2. Financial Assistance

Financial assistance includes medical assistance, burial assistance, educational

assistance and any other assistance that the Mayor may extend to the residents of the

City of Meycauayan.


Classification: Complex Type of Transaction: G2C – Government to Citizen

Who may avail: Indigent residents of the City of Meycauayan, people’s organizations


A. Burial assistance – (original and photo copy):

1. Barangay Indigency Barangay Hall

2. Death Certificate City Civil Registrar

3. Funeral Contract Private company

4. OR of the funeral plan (optional) Private company

5. OR of the memorial lot (optional) Private company

6. Valid ID and Contact Number To be provided by the client

B. Medical Assistance – original and photocopy

1. Barangay Indigency Barangay Hall

2. Medical Abstract/Medical Certificate Hospital where the client is confined

3. Temporary Hospital Bill/Laboratory Request with Price

Hospital of the client

4. Prescription of medicine/OR of medicine

Attending Physician

5. Quotation for Dialysis Patient Attending Physician

6. Treatment Protocol for Cancer Patient Attending Physician

7. Schedule of Injection for Dog Bite/Cat Bite

Attending Physician

8. Valid ID and Contact Number To be provided by the client

C. Solicitation Letter (Homeowners Association Community Association, Non-Government Organizations, People’s Organizations, Cooperatives)

1. Letter addressed to the Mayor To be provided by the client

2. Barangay Certification Barangay Hall

3. Endorsement letter from the Department Head where the organization was supervised

Concerned Department

13


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present required documents

Receive and assess the requirements

None 10 minutes Assigned personnel Office of the City Mayor

2. Proceed to the social welfare desk for interview

Prepare the social case study report


Approve the request through a notation in the document

None 10 minutes City Mayor Office of the City Mayor

Record and monitor the financial assistance


Process the documents to Local Finance Committee

None 5 days Assigned personnel Office of the City Mayor

3. Return to the Office of the City Mayor upon confirmation of appointed date and time of distribution of the checks

Signing and distribution of the checks

None 1 hour City Mayor Office of the City Mayor

TOTAL None 5 days

14

3. Officiating of Marriage

Officiating of Marriage




Who may avail: At least one contracting party is a resident of the City of Meycauayan CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Confirmed date of marriage Office of the City Mayor

2. Original copy of the Marriage License (4 originals)

Local Civil Registrar


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the marriage license to the staff in charge of the Mayor’s Office

Receive the document and check with the Local Civil Registrar all the supporting documents


Prepare the Certificate of Marriage (4 originals)


2. Return to the Office of the City Mayor on the scheduled day of appointment accompanied by two (2) witnesses

Solemnize marriage None 1 hour City Mayor Office of the City Mayor

Return the documents to the LCR for registration


3. Married couple return to the Office of the City Mayor on a scheduled date and time for the release of the Certificate of Marriage

Release the Certificate of Marriage after registration


TOTAL None 1 hour & 35 minutes

15

4. Signing of Ordinance

Signing of the ordinance by the mayor is the last step before it will become a law.


Classification: Complex

Type of Transaction: G2G – Government to Government

Who may avail: Sangguniang Panlungsod CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. The Ordinance signed by the Secretary to the Sangguniang Panlungsod and majority or 2/3 of all the members of the City Council

Office of the Sangguniang Panlungsod


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the document to the Office of the Mayor

Receive the Ordinance and perform the Complete Staff Works on the review of the

None 7 days Assistant City Legal Officer Office of the City Mayor

The Mayor either signs the Ordinance or veto it as a whole or in part

None

10 minutes

City Mayor Office of the City Mayor

TOTAL None 7 days

16

5. Appointment with the Mayor Any person may request for a schedule with the Mayor that may include courtesy calls, meetings, conference, reporting and any other concerns of the Mayor.



Type of Transaction: G2C/G2B/G2G – Government to Clients, Government to Business,

Government to Government

Who may avail: Tricycle Operators


1. Competent evidence of identity or endorsement of the Barangay (optional)

Barangay Hall

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. For appointment, look for Venus Capistrano

Set the appointment

and block the

scheduled date

None 5 minutes Executive Asst. III

Office of the City

Mayor

2. For emergency appointment, inquire if the Mayor is available at the office

Set the appointment None 15 minutes Executive Asst. III

Office of the City

Mayor

3. If available, list the name in the visitor’s logbook and wait for the name to be called

Assist the client None 2 minutes Assigned personnel Office of the City

Mayor

4. If not available, come back during the date of the Mayor’s availability

Assist the client None 2 minutes Assigned personnel Office of the City

Mayor

TOTAL None 24 minutes

17

OFFICE OF THE CITY ASSESSOR

EXTERNAL SERVICES

18

1. Issuance of Tax Declaration of Simple Transfer of Ownership

(Sale/Donation/Estate)

A transfer of ownership which the ownership of a property is transferred from one person to

another includes the purchase of a property, assumption of mortgage debt, exchange of

possession, donation or legacy of a property.

Office or Division: Office of the City Assessor


Type of Transaction: G2C/G2B/G2G – Gov’t to Client / Gov’t to Business/ Gov’t to Gov’t

Who may avail: Property Owner or Authorized Representative


1. Transfer Certificate of Title (1 Photocopy)

2. Deed of Conveyance

(Deed of Absolute Sale, Donation,

Extrajudicial & others) (1 Photocopy)

3. BIR (Certificate of Authorizing

Registration) (1 Photocopy)

4. Transfer Tax Receipt (1 Photocopy)

5. Latest Real Property Tax Receipt/Tax

Clearance (1 Photocopy)

6. Affidavit of Publication (Estate) (1

Photocopy)

7. Special Power of Attorney (1 Photocopy)

8. Presentor ID w/picture/contact no. (1

Photocopy)

9. Transfer Fee (1 Photocopy)

Owner’s File Copy / Registry of Deeds






To be provided by the client/representative

Office of the City Treasurer

CLIENT STEPS AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the complete

documents to the

assigning personnel

Receive/ record

and assign of

documents

Upon assigning:

Forward the

assigned

documents to the

typist/encoder for

review/ verify of

documents

None

None

3 minutes

5 minutes

Assistant

Assessor(Local

Assessment Operation

Officer III-alternate)

Office of the City

Assessor

Tax Mapper, Local

Assess-ment

Operation Officer III &

I, Assess- ment Clerk

I, Admi-nistrative,

Assis-tant III, Drafts-

man I, Adminis-trative,

Aide IV, Tax Mapper

Aide

19

Issue order of

payment to client

Office of the City

Assessor

2. Proceed to the Office

of the City Treasurer

and pay the required

fees by showing the

order of payment.

Make sure to secure

official receipt that

will be issued upon

payment.

Receive payment

and issue official

receipt

P100.00

/TD as

per City

Ordinan

ce No.

1,

S-2006

Sec.352

(d

5 minutes Revenue Collection

Clerk I

Office of the City

Treasurer

Request for

Issuance of

Assessment Real

Property Number

(ARP No.)

None 2 minute

Administrative

Assistant I & III

Office of the City

Assessor

3. Return to the Office

of the City Assessor

present the

photocopy of the

Official Receipt

Encode/Process/

Prepare Tax

Declaration of

Simple Transfer

and Notice of

Assessment

None 20 minutes

Tax Mapper Local


Officer III & I

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide IV

Office of the City

Assessor

Review tax

declaration and

approve

None 3 minutes City Assessor (City

Assistant Assessor

and

Local Assessment

Operation Officer III-

alternate)

Office of the City

Assessor

4. Receive the signed

Tax Declaration

Record and

release Tax

Declaration to

Client

None 2 minutes

Administrative

Assistant I

Office of the City

Assessor

Total : P100.00 40 minutes

20

2. Issuance of Tax Declaration of Simple Partition/Subdivision.

A partition/subdivision of property/parcel of land divided/split into smaller ones that are easier

to sell and develop.






Submit One (1) Photocopy of each document.

A. Simple Partition/Subdivision

1. Partition Request (1Original)

2 Transfer Certificate of Title (1 Photocopy)

3. Approved Subdivision Plan (1 Original)

4. Latest Real Property Tax Receipt/ Tax


5. Owner’s/Authorized Representative’s ID

with Picture (1 Photocopy)


To be provided by the client Owner’s File Copy / Registry of Deeds





CLIENT STEPS AGENCY ACTIONS FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Submit the

complete

documents to the

assigning

personnel

Receive/ record and

assign documents,

forward the assigned

documents to the

typist/encoder

None 3 minutes City Assistant

Assessor (Local



Office of the City

Assessor

Review/verify the

documents and

Issue order of

payment to client

None 10 minutes Tax Mapper I ,Local


Officer III & I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide IV,

Tax Mapper Aide

Office of the City

Assessor

2. Proceed to the

Office of the City

Treasurer and

pay the required

Receive payment and

issue Official Receipt

P/100.00

per Tax

Declarati

on


Clerk I

Office of the City

Treasurer

21

fees by showing

the order of

payment. Make

sure to secure


will be issued

upon payment.

3. Return to the

Office of the City

Assessor present

the photocopy of

the Official

Receipt

Assign inspector for

ocular inspection

Inspector inform the

client the

date/schedule of

property ocular

None

None

15 minutes City Assistant

Assessor (Local



Tax Mapper I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative

Aide IV

Office of the City

Assessor

4. Guide the

inspector for

ocular inspection

Conduct ocular

inspection and

advise the client the

schedule to get the

signed tax declaration

None 3 hour Tax Mapper III, Tax

Mapper I, Draftsman,

Administrative

Assistant III,

Assessment Clerk I,

Administrative

Assistant I,


Office of the City

Assessor

5. Wait for the

schedule date

release of the tax

declaration

After ocular

inspection, inspector

prepare, sketch &

compute floor area (if

there’s an

improvement )

None 20 minutes Tax Mapper I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I, Admin.

Aide IV

Office of the City

Assessor

Encoder prepares

partition slip.


Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,


22

Office of the City

Assessor

Assign

Property Index

Number (PIN)

None 20 minutes Tax Mapper III (Tax

Mapper I, Draftsman-

alternate)

Office of the City

Assessor

Request for

Assessment Real

Property Number

(ARP no.)

None 2 minutes Administrative

Assistant I

(Administrative III-

alternate)

Office of the City

Assessor

Encode tax

declaration of simple

partition/ subdivision

None 20 minutes Local Assessment

Operation Officer III &

I, Tax Mapper I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide IV,

Tax Mapper Aide

Office of the City

Assessor

Review, check and

approve tax

declaration

None 15 minutes City Assessor

(Assistant City

Assessor & Local


Officer III- alternate)

Office of the City

Assessor

Issue Notice of

Assessment

None

2 minutes Administrative

Assistant III

Office of the City

Assessor

6. Receive the

signed Tax

Declaration

Release Tax

Declaration to Client


Assistant I

Office of the City

Assessor

Total : P100.00 5 hours

23

3. Issuance of Tax Declaration of Simple Partition/Subdivision with Sale.

Issuance of tax declaration due to partition/subdivision of property/parcel of land divided/split

into smaller ones that are easier to sell and develop.






1. Partition Request (1 Original)


3. Deed of Conveyance (Deed of Sale,

Donation, Estate & Others (1 Photocopy)

4. Approved Subdivision Plan(1 Original)

5. BIR (Certificate of Authorizing

Registration) (1 Photocopy)

6. Transfer Tax Receipt (1 Photocopy)

7. Latest Real Property Tax Receipt/ Tax


8. Owner’s/Authorized Representative’s ID

with Picture (1 Photocopy)


To be provided by the client









CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE


documents to the

assigning personnel

Receive the

documents and

forward to the

assigned personnel

for encoding

None 3 minutes City Assistant

Assessor( Local

Assessment

Operation Officer I-

alternate)

Office of the City

Assessor

Encoder review/

verify the

documents and

issue order of

payment to client.

None 10 minutes Tax Mapper I ,Local

Assessment

Operation Officer III

& I, Assessment

Clerk I, Adminis-

trative Assistant III,

Draftsman I,

Administrative Aide

IV, Tax Mapper Aide

Office of the City

Assessor



Receive payment

and issue official

P/100.00

per Tax


Clerk I

24


fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

receipt Declaratio

n

Office of the City

Treasurer



and submit

photocopy of the

official receipt to the

assigned personnel.

Assign inspector

for ocular

inspection

Inspector inform

the client the

date/schedule of

property ocular

inspection

None

None

5 minutes

10 minutes

City Assistant

Assessor (Local

Assessment


alternate)

Tax Mapper I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide

IV

Office of the City

Assessor

4. Guide the inspector

for ocular inspection

Conduct ocular

inspection and

advise the client

when to get the

signed tax

declaration

None 3 hours Tax Mapper III, Tax

Mapper I, Draftsman,

Administrative

Assistant III,

Assessment Clerk I,

Administrative

Assistant I,

Administrative Aide

IV Office of the City

Assessor

5. Wait for the schedule

date released of the

tax declaration

After ocular

inspection,

inspector prepare,

sketch & compute

floor area (if there’s

an improvement )


Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide

IV

Office of the City

Assessor

Prepare partition

slip.


Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

25

Administrative Aide

IV

Office of the City

Assessor

Assign

Property Index

Number (PIN)

None 20 minutes Tax Mapper III (Tax

Mapper I, Draftsman-

alternate)

Office of the City

Assessor

Request for

Assessment Real

Property Number

(ARP No.)


Assistant I

(Administrative III-

alternate)

Office of the City

Assessor

Encode the Tax

Declaration/Field

Appraisal

Assessment Sheet

(FAAS)


Operation Officer III

& I, Tax Mapper I,

Assessment Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative Aide

IV, Tax Mapper Aide

Office of the City

Assessor

Review and

approve the Tax

Declaration


(Assistant City

Assessor & Local

Assessment


alternate)

Office of the City

Assessor

Issue Notice of

Assessment

None


Assistant III

Office of the City

Assessor

Release the Tax

Declaration to

Client

None 5 minutes

Administrative

Assistant I

Office of the City

Assessor


Tax Declaration

None

Total : P100.00 5 hours

26

4. Issuance of Certified True Copy of Tax Declaration

Tax Declaration is a property record, which is a traditional assessment document maintained

by the City Assessor, showing, the classification, market value and assessed values of the

property as the basis for the collection of real property tax.







1. Verbal or Written Request (1 Original)

2. Latest Real Property Tax Receipt (1

Photocopy)



CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present written

request and latest

RPTAX Receipt

Receive, record and

Assign documents

to encoder

None 2 minutes

City Assistant

Assessor,

Local Assessment

Operation Officer

III

Office of the City

Assessor

Encode the

documents

(Verification of

records, Index card,

Ownership Record

Form (ORF) & Tax

Declaration Book),

and

Issue order of

payment for

transaction/

processing fee

None 5 minutes Tax Mapper I

,Local Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Administrative

Aide IV, Draftsman

I, Tax Mapper Aide

Office of the City

Assessor

27




fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Receive payment

and issue official

receipt

P/50.00

per

Tax

Declaration

3 minutes Revenue

Collection Clerk I

Office of the City

Treasurer



and present the

official receipt

Prepare certified

true copy of tax

declaration

None 15 minutes Tax Mapper I

,Local Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Administrative

Aide IV, Draftsman

I

Office of the City

Assessor

Review the certified

true copy of tax

declaration and

sign.

None 3 minutes City Assessor,

City Assistant

Assessor, Local

Assessment

Operation Officer

III

Office of the City

Assessor

4. Receive the certified

true copy of Tax

Declaration

Assign control no.

and release the

certified true copy of

tax declaration


Operation Officer I,

Administrative

Assistant III

Office of the City

Assessor

Total: P50.00 30 minutes

28

5. Issuance of Certifications (With or Without Improvement)

Certification of non-improvement is a proof that the property (land) is idle or vacant.

Certification with improvement that the property (land) has permanent structures adhered to

the land usually used for habitation, commercial and industrial purposes and for other various

uses.






1. Affidavit of non-improvement (1 Original)

2. Actual Ocular Inspection


Photocopy)

Notary Public

Office of the City Assessor


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present documents

required

Receive/ Verify

record (Index card,

Ownership Record

Form (ORF) & Tax

declaration book

None 5 minutes

Tax Mapper Aide

Office of the City

Assessor

Assign documents

*For certification of

non-improvement

i. if no improvement

in record said

property is subject

for inspection/ocular

inspection

ii. If with

improvement but

not reflected in our

None

2 minutes

3 hours

City Assistant

Assessor,

Local Assessment

Operation Officer

III

Office of the City

Assessor

TaxMapper III & I,

Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Administrative

Assistant I,

Administrative

Aide IV

29

record said

improvement is

subject for

inspection/ocular

inspection. Issue

Order of Payment

Office of the City

Assessor




fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Receive payment

and issue official

receipt

P/50.00

per Tax

Declaration

3 minutes Revenue

Collection Clerk I

Office of the City

Treasurer



and present the

official receipt

Prepare/type the

certificate

Review the

certificate and sign

None

15 minutes

3 minutes

Tax Mapper I

,Local Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Administrative

Aide IV, Draftsman

I

Office of the City

Assessor

City Assessor,

City Assistant

Assessor, Local

Assessment

Operation Officer

III

Office of the City

Assessor

30

Assign control no.

and release

None 2 minutes Tax Mapper Aide,

Local Assessment


Administrative

Assistant III

Office of the City

Assessor


certification

None

Total : P 50.00

1 hour & 30

minutes

6. Issuance of Certifications (No Property/Property Landholding/Actual Location-Meralco Application)

Certification of property holdings is a document certifying the number and details of the

properties.

Certification of actual use, the place where the property is exactly situated/located.

Certification of no property issued on the request of the applicant if there is no property

declared in the records.






1. Affidavit of non-improvement (1 Original)

2. Actual Ocular Inspection


Photocopy)

Notary Public



CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present documents

required

Receive/ Verify

records (Index card,

Ownership Record

Form (ORF) & Tax

declaration book

None 5 minutes

Tax Mapper Aide

Office of the City

Assessor

Assign of

documents

None

2 minutes

City Assistant

Assessor, Local

Assessment

Operation Officer

III

31

Encoder/typist

advice the client to

pay transaction/

processing fee

2 minutes

TaxMapper III & I,

Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Adminis-trative

Assistant I,

Administrative

Aide I

Office of the City

Assessor




fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Receive payment

and issue official

receipt

P/50.00

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer



and present the

official receipt

Prepare/type the

certification

Review the

certificate and sign

None

None

10 minutes

2 minutes

Tax Mapper I

,Local Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Administrative

Aide IV, Draftsman

I

Office of the City

Assessor

City Assessor,

City Assistant

Assessor, Local

Assessment

Operation Officer

III

32

Assign control no.

and release

None 2 minutes Tax Mapper Aide,

Local Assessment


Administrative

Assistant III


certification


7. Issuance of Tax Declaration (New Assessment/Re-Assessment/

Re-Classification)

New Assessment, real property discovered and assessed/valued upon discovery.

Reassessment is the assigning of new assessed values to property, particularly real estate, as

the result of a general, partial or individual reappraisal of the property.

Reclassification refers to the act of specifying how lands shall be utilized as embodied in the

land use plan, subject to the requirements and procedures for land use conversion.


Classification: Complex/Simple

Type of Transaction: G2C/G2B/G2G – Gov’t to Client / Gov’t to Business/ Gov’t to

Gov’t



A. New Assessment


1. Verbal or Written Request

2. Building Permit or Cert. of Occupancy (1

Photocopy)


To be provided by the client/representative/CEO

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Written request shall

be presented with

complete

requirements

Review/receive

documents and

schedule for ocular

inspection

Verify records in

Index Card,

Ownership Record

None 15 minutes

5 minutes

City Assessor

Tax Mapper Aide

Office of the City

33

Form (ORF) & Tax

Declaration

Assessor

2. Guide the inspector Conduct ocular

inspection

Sketch &

computation of floor

area

None 1 hour or

depend on the

location of

subject

property

30 minutes

Tax Mapper III & I,

Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I,

Administrative

Assistant I,

Administrative

Aide IV

Office of the City

Assessor

Appraise and

assess

30 minutes City Assessor,

Tax Mapper III

Office of the City

Assessor

Assign Assessment

Real Property

Number (ARP no.)


Assistant I

Office of the City

Assessor

Encode data None 30 minutes Tax Mapper I

,Local Assessment

Operation Officer

I, Assessment

Clerk I,

Administrative

Assistant III,

Draftsman I

Office of the City

Assessor

For approval/

signature

None 5 minutes City Assessor,

City Assistant

Assessor

Office of the City

Assessor




fees by showing the

order of payment.

Receive payment

and issue official

receipt

P/100.00

per Tax

Declaration

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer

34

Make sure to secure


will be issued upon

payment.



and present the

official receipt

Release tax

declaration to the

client


Assistant I

Office of the City

Assessor


tax declaration

None

Total : P100.00

3 hours

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

B. Re-Assessment/Re-Classification

1. Written Request (1 Original)


Photocopy)


4. Picture



To be provided by the client/representative/

Registry of Deeds


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Written request shall

be presented with

complete

requirements

Review documents None 20 minutes City Assessor

Office of the City

Assessor

Verify records in

Index Card,

Ownership Record

Form (ORF) & Tax

Declaration Book

None 5 minutes Tax Mapper Aide

Office of the City

Assessor

2. Guide the inspector Ocular Inspection None 1 hour

(depends on

the location of

subject

property)

Tax Mapper III & I,

Draftsman,

Administrator

Assistant III,

Assessment Clerk

35

I, Administrative

Aide IV

Office of the City

Assessor

Submit report to

City Assessor for

recommendation &

appraisal


Assign ARP no. None 2 minutes Administrative

Assistant I

Office of the City

Assessor

Encode of data

For signature

None 30 minutes

3 minutes

Tax Mapper I

,Local Assessment

Operation Officer

I, Assessment

Clerk I,

Administrative

Assistant III,

Draftsman I

Office of the City

Assessor

City Assessor




fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Receive payment

and issue official

receipt

P/100.00

per Tax

Declaration

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer



and present the

official receipt

Release Tax

Declaration

None 2 minutes

Administrative

Assistant I

Office of the City

Assessor


tax declaration

None

Total : P100.00

2 hours & 30

minutes

36

8. Issuance of Tax Declaration (Correction)

Correction is the action or process of updating of records or correcting the data such as

property owner’s name, Title number, boundaries, area, property index number, and others.






C. Correction (Update Record)



Photocopy)


Registry of Deeds


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


documents to the

assigning personnel

Receive, review and

record/ assign

documents

None 5 minutes

City Assistant

Assessor/LAOO III

Office of the City

Assessor

Verify documents

(Field Appraisal

Assessment Sheet

(FAAS) & Tax

Declaration Book &

Index Card)

Issue order of

payment for

transaction fee

None 5 minutes Tax Mapper Local

Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative

Aide IV, Tax

Mapper Aide

Office of the City

Assessor




fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Receive payment

and issue official

receipt

P/100.00

per Tax

Declaration

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer

37

Issue Assessment

Real Property

Number (ARP No.)

None 1 minute

Administrative

Assistant I & III



and present the

official receipt

Encode/Process/

Prepare Tax

Declaration of

Simple Transfer and

Notice of

Assessment

Review tax

declaration and

approve

None 20 minutes

3 minutes

Tax Mapper Local

Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative

Aide IV

Office of the City

Assessor

City Assessor City

Assistant Assessor

Local Assessment

Operation Officer

III

Office of the City

Assessor

Release Tax

Declaration to Client

None 5 min. per Tax

Declaration

Administrative

Assistant I

Office of the City

Assessor


Tax Declaration

None


38

9. Issuance of Certified Photocopy of Old Tax Declaration for Court

Purposes/Titling of Property

Issuance of old tax declaration use for BIR requirements for Estate tax and for verification and

legal purposes.







1. Letter of Request from the taxpayer or

Lawyer (1 Original)


3. Documents pertaining to the concern

property



Registry of Deeds


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit written

request

Receive request,

assign and verify

records in Index

Card, ORF & Tax

Declaration

Issue order of

payment for

transaction fee

None 5 minutes

City Assistant

Assessor, Local

Assessment


Tax Mapper Aide

Office of the City

Assessor

Tax Mapper III & I,

Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Administrative

Assistant I,

Administrative

Aide IV

Office of the City

Assessor




Receive payment

and issue official

receipt

P/50.00

per Tax

Declaration

5 minutes Revenue

Collection Clerk I

Office of the City

39

fees by showing the

order of payment.

Make sure to secure


will be issued upon

payment.

Treasurer



and present the

official receipt

Prepare the

photocopy of Old

Tax Declaration

Review the certified

true copy of old tax

declaration and sign

None 15 minutes

3 minutes

Tax Mapper Local

Assessment

Operation Officer

III & I Assessment

Clerk I,

Administrative

Assistant III,

Draftsman I,

Administrative

Aide IV

Office of the City

Assessor

City Assessor City

Assistant Assessor

Local Assessment

Operation Officer

III

Assign control no.

and release



Administrative

Assistant III


certified photocopy

of old tax Declaration

None


40

10. Issuance of Notice of Cancellation (Building/Machinery)

Proof that the real property (building/machinery) is already cancelled in the records/file/books

in the office.







1. Written Request (1Original)

2. Actual Ocular Inspection/Picture


Photocopy)




CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit written

request

Receive written

request

For Actual ocular

inspection

the Index Card/

Ownership Record

Form (ORF)

Cancellation of

None

5 minutes

1 hour (depend

on the location

of property)

2 minutes

5 minutes

City Assessor, City

Assistant

Assessor, Local

Assessment

Operation Officer

III

Office of the City

Assessor

TaxMapper III & I,

Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Administrative

Assistant I,

Administrative

Aide IV

Office of the City

Assessor

Tax Mapper Aide

Office of the City

Assessor

Administrative

41

property (building/

Machinery)

Review and sign

3 minutes

Assistant III,

Local Assessment

Operation Officer I

Office of the City

Assessor

City Assessor

Office of the City

Assessor

Assign control no.

and annotate Field

Appraisal

Assessment Sheet

(FAAS) (regarding

the cancellation)


Assistant III,

Local Assessment

Operation Officer I

Office of the City

Assessor

2. Receive copy of

signed notice of

cancellation

None

Total: None 1 hour & 30

minutes

11. Issuance of Notice of Assessment It indicates what the local assessor determines your property is worth and how much of that value is taxable. Office or Division: Office of the City Assessor






Photocopy)


3. Documents pertaining to the concern

property (1 Photocopy)



Registry od Deeds


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present Latest/old

Real Property Tax

a. Receive/ check/

Verify the Real

None 10 minutes

Local Assessment

Operation Officer

42

Receipt or other

documents

pertaining to the

concern property

Property Tax

Receipt or the

document

b. Index

Card/ORF/FAAS

III & I, Tax Mapper

III & I, Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Administrative

Assistant I,

Administrative

Aide IV,Tax

Mapper Aid

Office of the City

Assessor

Issue Notice of

Assessment

Sign


Operation Officer

III, Tax Mapper III

& I, Drafstman I,

Administrative

Assistant III,

Assessment Clerk

I, Administrative

Assistant I, Admin.

Aide IV

Office of the City

Assessor

2. Receive Notice of

Assessment

Total : None 15 minutes

43

BUSINESS PERMIT AND LICENSING OFFICE

EXTERNAL SERVICES

44

1. Issuance of Business Permit (New)

Permit issued to all who is planning to put up a business operation within the city of

Meycauayan allowed under all provisions of the City Administrative Code as well as all existing

laws, ordinances and policies in the operation of business.

Office or Division: BUSINESS PERMIT AND LICENSING OFFICE


Type of Transaction: Government to Client

Who may avail: Business Owner or Authorized Representative


Duly accomplished application form (2 copies) Business Permit & Licensing Office

DTI Certificate (For Single Prop.) - (Original and 2 photocopies)/ or SEC Registration (For Corporation) /

- (2 photocopies)

CDA Certificate (For Cooperative)

- (Original and 2 photocopies)

DTI Negosyo Center, City Hall

SEC Office – Ortigas, Pasig City

Cooperative Office

Barangay Business Clearance with O.R.


Business Permit & Licensing Office

Current Community Tax Certificate (Cedula) Barangay Hall where the business is

located / Office of the City Treasurer

Zoning Clearance - (Original and 1 photocopy) City Urban Planning & Dev’t. Office

Occupancy Permit - (Original and 1 photocopy) City Engineering Office

Sanitary Permit - (Original) City Health Office – Sanitation Unit

Fire Safety Inspection Certificate (FSIC) - (Original and 1 photocopy)

BFP - Fire Station

Picture of Business Establishment (Front view) / Google Map of Location (1 copy)

Location of Business

For Representative: Special Power of Attorney / Board Resolution (2 copies)

Person / Corporation being

represented.

Lessor’s Permit (1 copy) Lessor

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled

out application

form with

complete

requirements

attached to

Assessment

Window.

1. Receive and

review documents

then assess

equivalent business

tax and other

regulatory fees. Print

and issue

assessment form to

None 15 minutes Assessment Clerk I

Business Permit and

Licensing Office

45

Receive

assessment

form and

recover

submitted

documents.

the client and return

documents

submitted.

2. Proceed to

the Office of the

City Treasurer,

submit

assessment

form and pay

corresponding

amount. Secure

Official Receipt.

2. Receive

assessment form

and corresponding

payment afterwards

issue Official

Receipt.

Based on the

assessment


Clerk I

Business Permit and

Licensing Office

3. Submit

application form

with complete

requirements

and Official

Receipts to

BPLO.

-For those with

incomplete

requirements,

receive

Temporary

Permit.

-For applicants

with complete

requirements,

receive

business permit

after it has been

signed by the

city mayor.

3. Receive and

review attachments.

-Issue Temporary

Permit to applicants

with incomplete

requirements.

-Print Permanent

Business Permit &

have it signed by the

BPLO chief.

-Endorse the same

for signature of the

city mayor. Return

signed document to

BPLO.

-Release signed

Permanent Business

Permit to applicants

with complete

requirements.

None 15 minutes Administrative Aide IV

License Inspector I

License Inspector II

Licensing Officer I

Licensing Officer III

City Business Permit &

Licensing Officer

Business Permit and

Licensing Office

City Mayor


TOTAL Based on

assessment 35 minutes

46

2. Issuance of Business Permit (Renewal)

Permit issued to all registered business establishments within the city of Meycauayan allowed

under all provisions of the City Administrative Code as well as the existing laws, ordinances

and policies in the operation of business.




Who may avail: Business Owner or Authorized Representative


Duly accomplished application form

-(2 copies)


Latest Mayor’s Permit and O.R. -(Original) Client Copy (Issued by BPLO from previous year)

Barangay Business Clearance with O.R. -

(Original and 2 photocopies)


Current Community Tax Certificate (Cedula)-

(Original and 1 photocopy)

Barangay Hall where the business is located /

City Treasurer’s Office

Copy of Monthly or Quarterly VAT Returns - (Original and 2 photocopies)

Bureau of Internal Revenue

Copy of Occupancy permit and Zoning Clearance

- (Original and 1 photocopy)

Client Copy (Issued by CUPDO and Engineering

Office)

Valid Fire Safety Inspection Certificate (FSIC) - (Original and 1 Photocopy)

BFP Fire Station

For Representative: Special Power of Attorney/Board Resolution - (2 copies)

Person / Corporation being represented.

Lessor’s Permit - (2 copies) Lessor


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled out

application form with

complete

requirements

attached to

Assessment Window.

Receive Assessment

Form and recover

submitted

documents.

1. Receive documents

and assess equivalent

business tax and other

regulatory fees. Print and

issue assessment form to

the client. Return

documents submitted to

client.

None 10 minutes Assessment Clerk I

Business Permit

and Licensing Office

2. Proceed to the

Office of the City

2. Receive assessment

form and payment

Based on the 5 minutes Revenue Collection

47

Treasurer, submit

assessment form and

pay corresponding

amount. Secure

Official Receipt.

afterwards issue Official

Receipt to client

assessment Clerk I

Business Permit


3. Submit application

form with complete

requirements and

Official Receipts to

BPLO.

Note: Permanent

Business Permit will

only be released to

those with complete

requirements and

after it has been

signed by the city

mayor.

-For those with

incomplete

requirements, receive

Temporary Permit.

-For applicants with

complete

requirements, receive

signed permit.

3. Receive & review

attachments.

-Issue Temporary Permit

to applicants with

incomplete requirements.

-Print Permanent

Business Permit and

have it signed by the

BPLO chief.

-Endorse the same for

signature of the city

mayor. Return signed

document to BPLO.

-Release signed

Permanent Business

Permit to applicants with

complete requirements

None 15 minutes Administrative Aide IV License

Inspector I License Inspector II Licensing Officer I

Licensing Officer III City Bus. Permit &

License Officer City Mayor

Business Permit


TOTAL Based on


3. Motorized Tricycle Operator’s Permit (MTOP)

Permit issued to all person operating a tricycle-for-hire unit with valid franchise, allowed

under the provisions of the City Administrative Code as well as all existing laws,

ordinances and policies of the city.


Classification: Simple Type of Transaction: G2C - Government to Citizen

Who may avail: Tricycle Owner or Authorized Representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Duly accomplished application form (2 copies) City Hall – BPLO

Current Barangay Clearance with O.R. Barangay Hall

48


TODA Cert. with FMTODA Confirmation

- (Original)

FMTODA

OR/CR of Tricycle Unit

- (Original and 1 Photocopy)

Motorcycle Dealer / Seller

Voter’s ID/ Voter’s Certification - (Original and 1 Photocopy)

COMELEC Office, City Hall

Updated and Valid Cert. of Franchise


Issued by Sangguniang Panglunsod

Valid Professional Driver’s License


Land Transportation Office (LTO)

Current Community Tax Certificate - (Original & 1 photocopy)

Barangay Hall / City Treasurer’s Office

CLIENT

STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit

Application Form

and requirements to

BPLO after it has

been verified by the

TRU. Secure order

of payment.

1.

2. 1. Receive and check

documents submitted.

Encode, print and

issue order of payment

to client.

None

2 minutes


License Inspector I



Business Permit and

Licensing Office

3. 2. Proceed to the

Office of the City

Treasurer, submit

order of payment

and pay

corresponding

amount. Secure

Official Receipt.

2. Receive order of

payment and

corresponding fee.

Print and issue Official

Receipt to client.

Php270.00

Php337.50

with

penalty.

5 minutes Revenue Collection Clerk

I

Business Permit and

Licensing Office

1. 3.1. Have the Official

Receipt photocopied

for safekeeping.

2. 3.2. Submit Official

Receipt and order of

payment to BPLO

Receiving window

for MTOP.

3. Note:

4. MTOP will be

released after it has

been signed by the

3.1. Receive documents, log and print MTOP. Have it signed by the BPLO head. 3.2. Endorse MTOP for signature of the city mayor. Return signed document to BPLO.

None

10 minutes

Administrative Aide IV License Inspector I License Inspector II Licensing Officer III

City Bus. Permit & Lic. Officer

City Mayor

Business Permit and

Licensing Office

49

city mayor.

4. Present

photocopy of Official

Receipt to BPLO.

Receive Tricycle

Sticker and Plate

after signing the

logbook.

4. Receive photocopy

of Official Receipt and

release Tricycle sticker

and plate to client.

None 5 minutes Administrative Aide IV License Inspector I License Inspector II Licensing Officer III

Business Permit and

Licensing Office

TOTAL Php270.00

(on time)

Php337.50

(late with

penalty)

22 minutes

4. Order of Dropping

Permit issued to tricycle-for-hire operators with issued franchise who intends to terminate

said franchise.



Type of Transaction: G2C - Government to Citizen

Who may avail: Tricycle Owner or Authorized Representative


OR/CR of Tricycle Unit (1Original and 1 Photocopy) Motorcycle Dealer / Seller

CLIENT

STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Proceed to BPLO

window for dropping.

Present requirement

and secure order of

payment.

1. Receive, check

submitted document

and issue order of

payment to client.

None

2 minutes Administrative Aide IV

License Inspector I



Business Permit and

Licensing Office

2. Proceed to the Office of the City Treasurer. Submit order of payment and pay corresponding amount. Secure Official Receipt.

2. Receive order of

payment and

corresponding fee.

Issue Official Receipt

to client.

Php200.00 5 minutes Revenue Collection Clerk

I

Office of the City

Treasurer

50

3.1. Have the Official Receipt photocopied for safekeeping. 3.2. Present Official Receipt to BPLO window for dropping. Note: Order of Dropping Certificate will be released after it has been signed by the vice mayor.

3.1. Receive Official

Receipt, encode and

print Order of

Dropping Form

Certificate.

3.2. Endorse Order

of Dropping

Certificate for

signature of the Vice

Mayor. Return signed

document to BPLO.

None 10 minutes Administrative Aide IV License Inspector I License Inspector II Licensing Officer III

Office of the Vice Mayor

Business Permit and

Licensing Office

4. Present photocopy

of Official Receipt and

receive Order of

Dropping Certificate

and Official Receipt

after signing the

logbook.

4. Receive photocopy

of Official Receipt

and release Order of

Dropping Certificate

and Official Receipt

to client.


License Inspector I



Business Permit and

Licensing Office

TOTAL Php200.00 22 minutes

5. Supervision Permit for Tricycle

Permit issued to operators of tricycle-for-hire unit having a franchise from other

city/municipality allowing them to pass/operate to specific route/s as stated on the agreement

made between the City of Meycauayan and the other city/ municipality (Currently in agreement

with Valenzuela).



Type of Transaction: G2C - Government to Citizen

Who may avail: Tricycle Operator or Authorized Representative


Current Barangay Clearance with O.R.

- (Original)

Barangay Hall where the operator resides.

Endorsement from Valenzuela Transport

Office

Valenzuela Transport Office

OR/CR of Tricycle Unit


Motorcycle Dealer / Seller

Voter’s ID/ Voter’s Certification - (Original and 1 Photocopy)

City Hall of Valenzuela - Comelec Office

Cert. of Franchise from Valenzuela City


City Hall of Valenzuela

Valid Professional Driver’s License Land Transportation Office (LTO)

51


Current Community Tax Certificate - (Original and 1 Photocopy)

Barangay Hall where the operator resides /

City Treasurer’s Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. 1. Present TRU

Certificate and

other requirements

to BPLO. Receive

order of payment.

1. Check

submitted

documents and

issue order of

payment.


License Inspector I



Business Permit and

Licensing Office

2. Proceed to the Office of the City Treasurer. Submit order of payment and pay corresponding amount. Secure Official Receipt.

2. Receive order

of payment and

corresponding fee.

Issue Official

Receipt to client.

Php270.00 Php337.50 with

penalty.


Clerk I

Office of the City

Treasurer

3.1. Have the Official Receipt photocopied for safekeeping. 3.2. Present Official Receipt to BPLO window. Note: Supervision Permit will be released after it has been signed by the city mayor.

3.1 Receive Official Receipt, encode and print Supervision Permit. Have it signed by the BPLO chief. 3.2. Endorse signed Supervision Permit for signature of the city mayor. Return signed document to BPLO.

None 10 minutes

Administrative Aide IV License Inspector I License Inspector II Licensing Officer III

City Bus. Permit & Lic. Officer

City Mayor

Business Permit and

Licensing Office

4. Present

photocopy of

Official Receipt to

BPLO window.

Receive

Supervision Permit,

Official Receipt and

sticker after signing

the logbook.

4. Receive photocopy of Official Receipt and release Tricycle Sticker, Supervision Permit and Official Receipt.


License Inspector I



Business Permit and

Licensing Office

TOTAL Php270.00 (on

time) Php337.50

(late with penalty)

22 minutes

52

6. Mayor’s Clearance Certificate / Certification

Permit issued to all residents of this city requiring said document as allowed by the provisions

of the City Administrative Code as well as all existing laws, ordinances and policies.



Type of Transaction: G2C, G2B & G2G – Government to Citizen, Business Entity and other

Government Agency, Employee or Official

Who may avail: Business Owner or Authorized Representative, All

CHECKLIST OF

REQUIREMENTS

WHERE TO SECURE

Duly accomplished application form (2

copies) City Hall – BPLO

Barangay Clearance with O.R.

- (Original)

Barangay Hall where the person requesting resides

Current Community Tax Certificate

(Cedula) - (1 photocopy)

Barangay Hall / City Treasurer’s Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

2. Proceed to the

Office of the City Treasurer. Present filled out application form and pay corresponding amount. Secure

Official Receipt.

2. Receive

payment and

issue Official

Receipt to

client.

Php60.00 (For

Local Employment, Identification and Driver's License Requirement)

Php230.00 (For Abroad)

Php 430.00 (Firearms)

Php50.00 (Certification)


Clerk I

Office of the City

Treasurer

3. Present requirements and Official Receipt to BPLO. Receive, affix thumb print and sign Mayor’s Clearance.

3. Prepare

Mayor’s

Clearance and

release the

same to client.

None 5 minutes License Inspector II Licensing Officer III

City Business Permit and Licensing

Officer Business Permit and

Licensing Office

TOTAL Php60.00 (For Local)

Php230.00

12 minutes

53

(For Abroad)

Php 430.00 (Firearms)

Php50.00 (Certification)

7. Special Permit (Signage/Banner/Parade/Special Events)

Permit issued to requesting person/s, establishment/s, alliance or society giving them consent

to undertake a specific activity within the City of Meycauayan. Said request is subject for

approval.



Type of Transaction: G2C, G2B & G2G – Government to Transacting Public, Business

Entity and other Government Agency, Employee or Official

Who may avail: Business Owner or Authorized Representative, All


Letter of Request Requesting person /corporation

CLIENT

STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Prepare and submit letter of request to the Office of the City Mayor.

1. Receive letter of request. Secure mayor’s approval.

None None Office of the City Mayor

Personnel Office of the City

Mayor

2. Present approved letter of request to BPLO and Secure order of payment.

2.1 Receive approved letter of request. (If approved letter comes from the Mayor’s Office, inform/call the requesting person/party) 2.2. Give a copy of the approved Letter of Request to the Assessment Window for printing of Order of Payment. 2.3. Issue order of payment to the client.

None 15 minutes Licensing Inspector II Licensing Officer I Licensing Officer III

Local Revenue Collection Officer III Revenue Collection

Clerk I

Business Permit and

Licensing Office

3. Proceed to the Office of the City Treasurer. Present order of payment and

3. Receive order of payment and corresponding fee. Issue Official Receipt to

Based on nature of request.


Clerk I

Office of the City

54

pay corresponding amount. Secure Official Receipt.

client. Treasurer

4. Present Official Receipt to BPLO. Receive Special Permit, a copy of approved Letter of Request and Official Receipt after signing logbook.

4. Prepare Special Permit and release Special Permit, a copy of approved Letter of Request and Official Receipt to client.

None 5 minutes License Inspector II Licensing Officer I Licensing Officer III

City Business Permit and Licensing Officer


TOTAL Based on assessment

25 minutes

8. Special Permit (Gaffer/Peddler)

Permit issued to requesting person/s that allows them to practice their occupation in this

city, as allowed by the provisions of the City Administrative Code as well as the existing

laws, ordinances and policies.



Type of Transaction: G2C - Government to Client

Who may avail: All


Previous Permit Client File / Issued by BPLO

Current Barangay Clearance (Original) Barangay Hall

Valid Community Tax Certificate

- (1 Photocopy)

Barangay Hall / City Hall


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present previous

permit (for renewal),

barangay clearance

and cedula (for new

applicant). Receive

order of payment.

1. Check presented

documents and issue

order of payment.

None 2 minutes Administrative Aide III

Business Permit and

Licensing Office

55

2. Proceed to the Office of the City Treasurer, present order of payment and pay corresponding amount. Secure Official Receipt.

2. Receive order of payment and corresponding fee. Issue Official Receipt to client.

Php200.00

5 minutes Revenue Collection Clerk

I

Office of the City

Treasurer

3. Present Official

Receipt to BPLO and

receive Special

Permit and Official

Receipt after signing

logbook.

3. Prepare Mayor’s

Clearance and issue

Special Permit and

Official Receipt.

None 7 minutes License Inspector II Licensing Officer III

City Business Permit and Licensing Officer

TOTAL Php200.00

14 minutes

56

OFFICE OF THE CITY ENGINEER

EXTERNAL SERVICES

57

1. Building Permit (with Sanitary/Plumbing & Electrical Permit)

Building Permit is issued by the Building Official to allow an individual/contractor to proceed with

a construction/ remodeling/renovation project on their property.

Office or Division: Office of the City Engineer

Classification: Simple/Complex/Highly Technical

Type of Transaction: G2C/G2B/G2G – Government to Citizen / Government to

Business/ Government to Government

Who may avail: Potential Building Owners / Building Contractors


WHERE TO SECURE

1. Transfer Certificate of Title (Land Title) -(5 photocopies)

2. Contract of Sale/Lease (if applicant is not the registered owner) -(5 photocopies)

3. Tax Declaration -(5 photocopies) 4. Latest Real Property Tax Receipt

(Amilyar -5 photocopies) 5. Lot/Location Plan with Vicinity Map

-(5 copies – with original signature of Licensed Civil Engineer/Architect)

6. Building Plan, Specification and Bill of Materials signed by Civil Engineer/Architect (with Dry Seal) -(5 original copies – with original signature of Licensed Civil Engineer/Architect)

7. Barangay Clearance

8. Community Tax Certificate (Cedula) 9. Locational / Zoning Clearance

-(1 photocopy) 10. Photocopy of: Signing Engineer’s

-PRC ID Card (Front and Back)

-Professional Tax Receipt-Current Year

-Community Tax Certificate-Current Year

11. Fire Safety Evaluation Clearance(FSEC)

-(1 original & 1 photocopy)

12. ECC (Environmental Compliance

Certificate) – (1 original & 1 photocopy)

13. DOLE (CSHP-Construction Safety and

Health Program) – (1 original & 1 photocopy)

14. Structural Computation/Analysis (For 2-

Storey Building and above)

- Registry of Deeds-Meycauayan / Owner

-Lessor of Property

-City Assessor’s Office

-Owner’s Copy / City Treasurer’s Office

-Owner / Licensed Civil Engineer / Architect

-Licensed Civil Engineer/Architect

-City Treasurer’s Office

-Barangay Hall / City Treasurer’s Office

-City Urban Planning and Development Office

- Licensed Civil Engineer/Architect

-Bureau of Fire Protection – Meycauayan

-ECC- Malolos Branch

-DOLE-Malolos Branch


58

For Repair, Renovation and Addition

1. Previous Building Permit 2. Approved Plan 3. Certification of Occupancy 4. Fire Safety-Evaluation Clearance (FSEC)

**IMPORTANT: Building Permit Form should be

NOTARIZED.

-Owner’s Copy

-Owner’s Copy

-Owner’s Copy


CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the filled-out and

notarized application

form with complete

requirements.

Receive and

review submitted

documents.


Aide IV

Electrical

Inspector I

Engineering

Assistant

Building

Inspector I

Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 1 hour

(as per

schedule)

Electrical

Inspector I

Engineering

Assistant

Building

Inspector I

Office of the City

Engineer

3. Wait for the Assessment

and Order of Payment.

Issue order of

payment.

Based on the

Building Code

Fees and

submitted Plans

and Bills of

Materials

10 minutes Engineering

Assistant

Building

Inspector I

Senior Admin.

Assist. I

Office of the City

Engineer

4. Proceed to the Office of

the City Treasurer,

present order of payment


Receive payment

and issue official

receipt

Based on order

of payment.

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer

59

fees. Secure Official

Receipt

5. Return to City Engineer’s

Office and present

Official Receipt

Prepare Building,

Sanitary and

Electrical Permit.

None 10 minutes Engineering

Assistant

Building

Inspector I

Senior Admin.

Assist. I

OIC - City

Engineer

Office of the City

Engineer

6. Receive Building/

Sanitary and Electrical

Permit.

Release Building

Sanitary and

Electrical.


Aide IV

Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 45

minutes

2. Electrical Permit

Electrical permits issued by the Building Official for the installation, alteration, replacement or

repair of electrical wiring and equipment within or on any structure and for the of an existing

installation.


Classification: Simplealteration Complex/Highly Technical

Type of Transaction: G2C/G2B/G2G – Government to Citizen / Government to Business/


Who may avail: All


WHERE TO SECURE

1. Barangay Clearance 2. Sketch (Landmarks) 3. Title or Tax Declaration (OHA) 4. Community Tax Certificate

(Cedula)

for Temporary Electrical Permit:

1. Building Permit

- City Treasurer’s Office

- Owner

- Registry of Deeds - Meycauayan

- Barangay Hall / Treasurer’s Office

-Owner

60

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the filled-

out application

form with complete

requirements and

with original

signature of a

Registered Master

Electrician/

Registered

Electrical

Engineer.

Receive and

review

submitted

documents.


Electrical Inspector I

Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 1 hour ( as per

schedule)


Office of the City

Engineer

3. Wait for Order of

Payment.

Issue order of

payment.

Php 330.00-

Residential

Php 426.00-

Commercial

Php 426.00-

Temporary

Industrial is based

on submitted KVA

load



Office of the City

Engineer

4. Proceed to the

Office of the City

Treasurer, present

order of payment

and pay the

required fees.

Secure Official

Receipt

Receive

payment and

issue official

receipt

Based on order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office

and present

Official Receipt

Prepare

Electrical

Permit.



Senior Admin. Assist.I

OIC - City Engineer

Office of the City

Engineer

6. Receive Electrical

Permit.

Release

Electrical

Permit



Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 38

minutes

61

3. Certificate of Final Electrical Inspection

A Certificate is issued by the Building Official to the owner/applicant as a requirement for the

installation of power lines to a building/structure and certifies the completeness of the

installation of all electrical wirings.



Type of Transaction: G2C/G2B/G2G – Government to Citizen / Government to Business/


Who may avail: All


WHERE TO SECURE

1. Yellow Card coming from MERALCO 2. Certificate of Occupancy 3. Electrical Permit

-MERALCO

-Owner’s Copy/Engineering Office

-Owner’s Copy/Engineering Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

Receive and review

submitted

documents.


Aide IV

Electrical

Inspector I

Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 1 hour

(as per

schedule)

Electrical

Inspector I

Office of the City

Engineer


Payment.

Issue order of

payment.

Php 30.00-

Residential

Php 60.00-

Commercial

Php 150.00-

Industrial


Aide IV

Electrical

Inspector I

Office of the City

Engineer


the City Treasurer,

present order of

payment and pay the

required fees. Secure

Official Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.

5 minutes Revenue

Collection Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office and

present Official Receipt

Prepare CFEI None 5 minutes Administrative

Aide IV

Electrical

62

Inspector I

Senior Admin.

Assist. I

OIC - City

Engineer

Office of the City

Engineer

6. Receive CFEI. Release CFEI. None 1 minute Administrative

Aide IV

Electrical

Inspector I

Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 28

minutes

4. Certificate of Occupancy Permit

Certificate of Occupancy Permit is issued by the Building Official that serves as a proof that the

structure built completed all the building work and suitable for occupation based on the

National Building Code.


Classification: Simple/Complex Highly / Technical

Type of

Transaction:

G2C/G2B/G2G – Government to Citizen / Government to Business/


Who may avail: All


WHERE TO SECURE

1. As-Built Plans and Specifications, duly signed and sealed by respective Professional discipline

2. Daily Construction Works Logbook 3. Certificate of Completion, duly notarized 4. Approved Building Permits Plans and

Official Receipts 5. Photo/s of Building showing substantial

completion 6. Affidavit of Change of Professionals (In-

Charge of Design and Construction) 7. Fire Safety Inspection Certificate for

Occupancy Permit (From Bureau of Fire Protection)


- Licensed Civil Engineer/Architect

- Engineering Office, Meycauayan

-Owner’s Copy

-Owner



63

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled out and

notarized form with

complete

requirements.

Receive and

review submitted

documents.


Engineering Assistant

Building Inspector I

Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 30 minutes Engineering Assistant


Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees

10 minutes Engineering Assistant


Senior Admin. Assist. I

Office of the City

Engineer


of the City Treasurer,

present order of

payment and pay the

required fees.

Secure Official

Receipt.

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office

and present Official

Receipt

Prepare the Permit. None 5 minutes Administrative Aide IV


OIC - City Engineer

6. Receive Occupancy

Permit.

Release

Occupancy Permit.


Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 3

minutes

64

5. Excavation Permit

Excavation Permit is issued by the Building Official authorizing excavations for water lines and

connections.


Classification: SimpleComplex

Type of Transaction: G2C/G2B – Government to Citizen / Government to Business

Who may avail: All


WHERE TO SECURE

1. Request from Water District 2. Barangay Clearance 3. Sketch (Landmarks) 4. Community Tax Certificate (Cedula)

-Water District - Meycauayan


-Owner


CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled out form

with complete

requirements.

Receive and

review submitted

documents.

None 3 minutes Administrative Aide

IV

Engineering

Assistant


Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.


IV

Engineering

Assistant


Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building Code

Fees

10 minutes Administrative Aide

IV

Engineering

Assistant


Office of the City

Engineer

https://www.lawinsider.com/dictionary/excavation-permit

65



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on order

of payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office


Receipt

Prepare

Excavation

Permit.


IV

Senior Admin.

Assist. I

OIC - City Engineer

Office of the City

Engineer

6. Receive Excavation

Permit.

Release

Excavation

Permit.

None 1 minute Administrative Aide

IV

Office of the City

Engineer

TOTAL Based on

assessment

54 minutes

6. Fencing Permit

FENCING PERMIT is issued for the construction of fences which are greater than 3 feet in

height, measured from the finished grade which are also 10 feet of any street right of way or

access easement or within 20 feet of a corner.




Who may avail: All


1. TCT (Land Title) 2. Barangay Clearance

3. Tax Declaration/Latest Real Property 4. Tax Receipt (Amilyar) 5. Fencing Plan 6. Lot Plan 7. Bill of Materials 8. Community Tax Certificate (Cedula)

-Registry of Deeds-Meycauayan/Owner


-City Assessor’s Office - Meycauayan

-Treasurer’s Office - Meycauayan





66

CLIENT STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled out and

notarized form with

complete

requirements.

Receive and

review submitted

documents.

None 3 minutes




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 30 minutes (as

per schedule)



Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

4. Return to City

Engineer’s Office


Receipt

Prepare Fencing

Permit.





OIC - City Engineer

Office of the City

Engineer

5. Receive Fencing

Permit.

Release Fencing

Permit.


TOTAL Based on

assessment

46 minutes

67

7. Mechanical Permit

MECHANICAL PERMIT is issued by the Building Official to install new mechanical equipment

such as heating, venting, and air conditioning (HVAC) equipment and kitchen hood exhaust

systems etc.


Classification: SimpleComplex/Highly Technical


Who may avail: Commercial and Industrial Establishments


WHERE TO SECURE

1. Mechanical Plan (3 copies) 2. Barangay Clearance 3. Occupancy Permit (1 photocopy) 4. Building Permit (1 photocopy) 5. Community Tax Certificate (Cedula) 6. Latest Real Property Tax Receipt

(Amilyar)

-Registered Mechanical Engineer


-Owner’s Copy



CLIENT STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



complete requirements

and with original

signature of Registered

Mechanical Engineer.

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 30 minutes (as

per schedule)



Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer


the City Treasurer,

present order of

payment and pay the


Official Receipt

Receive

payment and

issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City


Prepare

Mechanical



68

present Official Receipt Permit. Building Inspector I


OIC - City Engineer

Office of the City

Engineer

6. Receive Mechanical

Permit.

Release

Mechanical

Permit.


Office of the City

Engineer

TOTAL Based on

assessment

56 minutes

8. Annual Mechanical Permit

ANNUAL MECHANICAL PERMIT is issued for Annual permit to operate machineries.






WHERE TO SECURE

1. Mechanical Lay-out 2. Latest Real Property Tax Receipt

(Amilyar) 3. Community Tax Certificate (Cedula)

-Registered Mechanical Engineer

-Owner’s Copy / Treasurer’s Office

-Barangay Hall / Treasurer’s Office

CLIENT TEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



complete

requirements.

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 1 hour (as per

schedule)



Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer

69



present order of

payment and pay the


Official Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City


present Official

Receipt

Prepare Annual

Mechanical

Permit





OIC - City Engineer

Office of the City

Engineer

6. Receive the Permit

and sign in the log

book

Release the

permit


Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 26

minutes

9. Annual Building Permit

Annual Building permit is issued to check buildings structural condition.



Type of Transaction: G2C/G2B – Government to Citizen/ Government to Business



WHERE TO SECURE

1. Building Permit (1 photocopy) 2. Occupancy Permit (1 photocopy) 3. Community Tax Certificate (Cedula) 4. Latest Real Property Tax Receipt

(Amilyar)

-Owner’s Copy

-Owner’s Copy



CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


with complete

requirements.

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



Office of the City

Engineer

70


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer


the City Treasurer,

present order of

payment and pay the


Official Receipt

Receive

payment and

issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City


present Official Receipt

Prepare Annual

Building Permit.

None




OIC - City Engineer

Office of the City

Engineer

TOTAL Based on

assessment

53 minutes

10. Demolition Permit

DEMOLITION PERMIT is issued to certifies that the building is structurally unsafe and

otherwise constitutes a hazard to safety of health or public welfare because of inadequate

maintenance and therefore is declared dangerous to human life and must be demolished.



Type of Transaction: G2C/G2B/G2G – Government to Citizen / Government to

Business/ Government to Government

Who may avail: All


WHERE TO SECURE

1. Picture of the structure to be demolished

2. Vicinity Map 3. Floor Plan (Building/Structure) 4. Demolition Permit form duly notarized 5. Barangay Clearance

6. Community Tax Certificate (Cedula)

-Owner

-Owner’s Copy


-City Engineering Office

-Barangay Hall of the barangay where the demolition

is located


71

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



notarized with

complete

requirements and with

original signature of

Licensed Civil

Engineer/Architect.

Receive and

review submitted

documents.

None

3 minutes




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.

None 1 hour (as per

schedule)



Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer



present order of

payment and pay the


Official Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City


present Official

Receipt

Prepare

Demolition

Permit.





OIC - City Engineer

Office of the City

Engineer

6. Receive Demolition

Permit.

Release

Demolition

Permit.

None 1 minute Administrative Aide IV

Office of the City

Engineer

TOTAL Based on

assessment

1 hour & 24

minutes

72

11. Development Permit

DEVELOPMENT PERMIT is issued and approved by the City Mayor that specifies how

development is to occur on a given parcel of land. Once approved, the Development Permit is

registered against the title of the land and becomes binding on future land owners.


Classification: Highly Technical

Type of Transaction: G2C/G2B– Government to Citizen / Government to Business

Who may avail: All


WHERE TO SECURE

1. Application letter requesting for re-classification of land/issuance of Development Permits/approval of Subdivision plans. In case of Corporation, the applicant must be duly

authorized by the Board of Directors to

apply on behalf of the Corporation.

2. Project Proposal 3. Certified True Copy of Title 4. SEC or DTI Registration and Mayor’s

Permit, if there is any; 5. Site Development Plans,

Vicinity/Location Map 6. Payment of Real Property Tax 7. Tax Declaration 8. Payment of Application Fee for Re-

classification of Land/issuance of Development Permits/approval of Subdivision Plans

9. Location Clearance / Certification from CUPDO / Deputized Zoning

Administrator as to the actual and

potential compatible land uses.

10. Barangay Clearance

The applicant must submit to the Office of the

Sangguniang Panlungsod, the following

pertinent papers/documents. (13 certified Xerox

copy each)

-Owner / Corporation


-Registry of Deeds-Meycauayan / Owner

-SEC – PICC /DTI-Malolos /BPLO-Meycauayan


-Owner’s Copy / Treasurer’s Office

-Assessor’s Office


-CUPDO - Meycauayan


73


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

Receive and review

submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office

and present original

& photocopy of

Official Receipt

Prepare the permit

and proceed to the

Office of the City

Mayor for signature

None 5 minutes Senior Admin. Assist. I

OIC - City Engineer

Office of the City

Engineer

City Mayor

Office of the City

Mayor

6. Wait for the schedule

of release of permit

Advice client of the

schedule of release

of permit

None 3 minutes Senior Admin. Assist. I

Office of the City

Engineer

7. Receive

Development Permit.

Release

Development Permit.


Office of the City

Engineer

TOTAL Based on

assessment

59 minutes

74

12. Certificate of Change of Use

CERTIFICATE OF CHANGE OF USE is issued for the change of use of a building or

establishment.


Classification: SimpleComplex /Highly Technical

Type of Transaction: G2C/G2B– Government to Citizen / Government to Business



WHERE TO SECURE

For Corporation

1. As-Built Plan 2. Contract of lease 3. Tax declaration 4. Photos of Building 5. Locational / Zoning Clearance

(Business) 6. Fire Safety Inspection Certificate

(Business) 7. Barangay Clearance

8. SEC/DTI 9. Certificate of Occupancy (Lessor) 10. ECC (DENR)

For Single Proprietor

1. Contract of lease 2. Photos of Building 3. Location/Zoning Clearance (Business) 4. Barangay Clearance (Business) 5. SEC/DTI 6. Certificate of Occupancy (Lessor)


-Lessor of Property

-Assessor’s Office

-Owner

-CUPDO – Meycauayan


-Barangay Hall of the barangay where the building is

located

-SEC-PICC / DTI-Malolos

-Lessor of Property

- DENR – Pampanga

-Lessor of Property

-Owner

-CUPDO-Meycauayan

-Barangay Hall

-SEC-PICC / DTI-Malolos

-Lessor of Property

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE



complete

requirements

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



Office of the City

Engineer

75


Payment.

Issue order of

payment.

Based on

Building

Code Fees





Office of the City

Engineer



present order of

payment and pay the


Official Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City


present Official

Receipt

Prepare the

Permit.




OIC - City Engineer

Office of the City

Engineer

6. Receive Certificate of

Change of use

Release

Certificate of

Change of use


Office of the City

Engineer

TOTAL Based on

assessment

56 minutes

13. Annual Electrical Permit

Electrical Annual Permit is issued for site specific and intended for minor installations and

maintenance at a specific commercial, industrial or institutional premise.




Who may avail: Industrial Establishments


WHERE TO SECURE

1. DOLE (Order of Payments) DOLE – Malolos / Pampanga

CLIENT STEPS

AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present Order of

Payment from DOLE

Receive and

review submitted

documents.




Office of the City

Engineer

76


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

4. Return to City

Engineer’s Office


Receipt. Receive

Annual Electrical

Permit

Release Annual

Electrical Permit.

None 1 minute Administrative Aide IV

Office of the City

Engineer

TOTAL Based on

assessment

19 minutes

14. Excavation and Ground Preparation

EXCAVATION AND GROUND PREPARATION is issued by the Building Official authorizing

excavations, including those made for the purposes of removing earth, sand, gravel, or other

material from the Subject Property.




Who may avail: All


WHERE TO SECURE

1. TCT/Deed of Sale 2. Barangay Clearance for Excavation 3. Lay-out Plan

a.) Architectural b.) Foundation

-Registry of Deeds-Meycauayan / Owner

-Barangay Hall of the barangay where the excavation

located


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


application form w/

complete

requirements.

Receive and

review submitted

documents.




Office of the City

77

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees




Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office


Receipt



OIC - City Engineer

Office of the City

Engineer

6. Receive Excavation

and Ground

Preparation Permit.

Release

Excavation and

Ground

Preparation Permit.


Office of the City

Engineer

TOTAL Based on

assessment

56 minutes

78

15. Electronics Permit

ELECTRONICS PERMIT is issued by the Building Official for the installation of Electronics

equipment/device of Commercial / Industrial Establishments.




Who may avail: All


WHERE TO SECURE

1. Lay-out Plan (3 copies) 2. Barangay Clearance

-Licensed Electronics & Communication Engineer

-Barangay Hall of the barangay where the building

located

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



Office of the City

Engineer


Payment

Issue order of

payment.

Based on

Building

Code Fees





Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

79

Receipt

5. Return to City

Engineer’s Office


Receipt




OIC - City Engineer

Office of the City

Engineer

6. Receive Electronics

Permit.

Release

Electronics Permit.


Office of the City

Engineer

TOTAL Based on

assessment

56 minutes

16. Sign Permit / Billboard

SIGN PERMIT is issued to any publicly displayed information that's presented in the form of

words, symbols and/or pictures and is designed to advertise his/her business. Sign permits

provide legal permission to post such information.




Who may avail: Commercial Establishments


WHERE TO SECURE

1. Lay-out (3 copies) 2. Barangay Clearance

3. National Grid Corporation Clearance (Structures along NGCP Lines)

4. DPWH


-Barangay Hall of the barangay where the signage

installed

-NGCP –San Jose Del Monte, Bulacan

-DPWH-2nd Engineering District,Sta. Maria,Bulacan

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


with complete

requirements

Receive and

review submitted

documents.




Office of the City

Engineer

2. Assist in ocular

inspection.

Conduct ocular

inspection.



80

Office of the City

Engineer


Payment.

Issue order of

payment.

Based on

Building

Code Fees





Office of the City

Engineer



present order of

payment and pay the

required fees.

Secure Official

Receipt

Receive payment

and issue official

receipt

Based on

order of

payment.


Clerk I

Office of the City

Treasurer

5. Return to City

Engineer’s Office


Receipt

Prepare the

Permit.



OIC - City Engineer

Office of the City

Engineer

6. Receive Sign Permit. Release Sign

Permit.


Office of the City

Engineer

TOTAL Based on

assessment

54 minutes

81

OFFICE OF THE CITY URBAN PLANNING AND

DEVELOPMENT OFFICER

EXTERNAL SERVICES

82

1. Issuance of Locational Clearance/Certificate of Zoning Compliance

For Building Permit

A clearance issued to a proposed building construction that the project conforms to the existing

Land Use Plan of the City and is allowed under the provisions of the Zoning Ordinance as well

as other standards, rules and regulations on land use.

Office or Division: Office of the City Planning and Development Coordinator


Type of Transaction: G2C/G2B – Government to Client / Government to Business

Who may avail: All


1. Duly accomplished Notarized application form (2 Original)

2. Complete Architectural Plan: Location/Vicinity Map, site

development plan, floor plans and building elevations and

sections duly signed and sealed by a licensed Architect or

Engineer. New Construction (Original)

3. Complete As Built Architectural plan: Location/Vicinity

Map, site development plan, floor plans and building

elevations and sections duly signed and sealed by a

licensed Architect or Engineer. Renovation/Alteration

(Original)

4. Proof of Ownership (Property Owner)

Transfer Certificate of Title (1 Photocopy) Tax Declaration (Land and Building, if applicable) Deed of Conveyance (1 Photocopy)

5. Right Over Property (If not Property Owner)

Contract of Lease (1 Photocopy) Letter of Authority with photocopied ID of the owner

(1 Photocopy) Contract to Sell (1 Photocopy)

6. Bill of Materials(1 original)

7. Barangay Building Clearance (1Photocopy) 8. Homeowner’s Association Clearance (1Photocopy) 9. Pay the required fees (1 photocopy)

City Urban Planning and Development Office Licensed Engineer/Architect Licensed Engineer/Architect Owner’s File Copy / Registry of Deeds Owner’s File Copy /Office of the City Assessor To be provided by client

Property owner / Lessor Property owner / Lessor Property owner

To be provided by client/representative Office of the City Treasurer Existing Subdivision/Condominium Office of the City Treasurer

83

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit duly

accomplished and

notarized form

together with

documentary

requirements.

Receive and review

documents and

record in the

logbook


Assistant II

Project Development

Officer

Zoning Inspector

Zoning Officer

CUPDO

2. Assist in the ocular

inspection

Conduct ocular

inspection to verify

the location of the

building against the

Land Use Plan

None 1 hour

(as per

schedule)

Zoning Inspector

Zoning Officer

CUPDO

Verify and

check area

computation

None 8 minutes Zoning Officer

CUPDO

3. Wait for the Order of

Payment.

Issue order of

payment.

Based on

Schedule

of Zoning

Fees


Assistant II

Project Development

Officer

CUPDO



for payment. Secure

Official Receipt

Receive payment

and issue official

receipt.

Based on

Schedule

of Zoning

Fees


Clerk I

Office of the City

Treasurer

5. Present the Official

Receipt

Prepare and Sign

Locational

Clearance.


Assistant II

Project Development

Officer

Zoning Administrator

City Planning and

Development

Coordinator

CUPDO

6. Receive Locational

Clearance.

Release Locational

Clearance.


Assistant II

Project Development

Officer

CUPDO

TOTAL Based on

Schedule

of Zoning

Fees

1 hour &

40minutes

84

2. Issuance of Locational Clearance/Certificate of Zoning Compliance

Business Permit

A clearance issued to a proposed business that the business conforms to the existing Land

Use Plan of the City and is allowed under the provisions of the Zoning Ordinance as well as

other standards, rules and regulations on land use.




Who may avail: All CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Notarized application

form (2 Original)

2. Location/Vicinity Map indicating clearly &

specially the exact location of the proposed

site and/or landmarks. (Original)

4. Proof of Ownership (Property Owner)

Transfer Certificate of Title (1 Photocopy)

Tax Declaration (Land and Building if applicable)

Deed of Conveyance (1 Photocopy)

5. Right Over Property (If not Property Owner)

Lessor’s Business Permit (1 Photocopy)

Contract of Lease (1 Photocopy) Letter of Authority with photocopied ID

of the owner (1 Photocopy) Contract to Sell (1 Photocopy)

7. Barangay Business Clearance (1 Photocopy) 8. Homeowner’s Association Clearance (1 Photocopy)

7. Floor Plan (1 original)

8. Pay the required fees (1 photocopy)

For Single Proprietorship

DTI Certificate of Registration of Business Name

City Urban Planning and Development Office

Licensed Engineer/Architect/Google Map


Owner’s File Copy /Office of the City Assessor

Owner’s File Copy / Notary Public

Property owner / Lessor

Property owner / Lessor

Property owner

Property owner

Office of the City Treasurer Existing Subdivision/Condominium



85

For Corporation/Partnership

SEC Certificate and Articles of Incorporation/Partnership

Additional Requirements for Industrial Projects

Description of Product/s of the Project Flowchart of Manufacturing Process Environmental Compliance Certificate

(ECC) / Certificate of Non-Coverage (CNC)

Securities and Exchange Commission

Department of Trade & Industry (DTI)

To be provided by client


Dept. of Environment & Natural Resources (DENR)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit duly

accomplished and

notarized form

together with

documentary

requirements.

Receive and review

documents and

record in the

logbook


Assistant II

Project Development

Officer

Zoning Inspector

Zoning Officer

CUPDO

2. Assist in the ocular

inspection

Conduct ocular

inspection to verify

the location of the

business against

the Land Use Plan

None 1 hour

(as per

schedule)

Zoning Inspector

Zoning Officer

CUPDO

3. Wait for the Order of

Payment.

Issue order of

payment.

Based on

Schedule

of Zoning

Fees


Assistant II

Project Development

Officer

CUPDO



for payment. Secure

Official Receipt

Receive payment

and issue official

receipt.

Based on

Schedule

of Zoning

Fees


Clerk I

Office of the City

Treasurer


Receipt

Prepare Locational

Clearance.


Assistant II

Project Development

Officer


City Planning and

Development

Coordinator

CUPDO

86

6. Receive Locational

Clearance.

Release Locational

Clearance.


Assistant II

Project Development

Officer

CUPDO

TOTAL Based on

Schedule

of Zoning

Fees

1 hour & 32

minutes

3. Request for Data (Socio-Economic Profile/Statistical Data/Maps/Others)

Research service provided to any individuals needed data about City of Meycauayan.



Type of Transaction: G2C/G2B/G2G – Government to Client / Government to Business/


Who may avail: All


Letter Request (Original)

Addressed to the City Mayor, attention

to the City Administration

Stating extent and purpose of the

research

Printed in letterhead and noted by

authorized signatories

Endorsement slip


Office of the City Administrator

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit endorsed

letter of request and

Sign in the logbook.

Review letter and

refer to the Office /

division concern

None 5 minute Economic

Researcher

Statistician I

CUPDO

2. Receive requested

data.

Prepare and

release requested

data.

None 30 minutes Economic

Researcher

Statistician I

City Planning and

Development

Coordinator

CUPDO


87

4. Certificate/Endorsement of Barangay Annual Investment Program (AIP)

A Certificate issued to barangays for the endorsement of their respective AIP to the City

Sangguniang Panlungsod



Type of Transaction: G2G / Government to Government

Who may avail: Barangay Secretary / Barangay Treasurer


BDC- endorsed AIP

BDC Resolution endorsing AIP

Sangguniang Barangay (SB) Resolution

adopting AIP

SB Resolution per Mandatory Fund

List of PPAs per Mandatory Fund

Transmittal Letter

Barangay Hall

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit documentary

requirements.

Receive and review

documents

None 10 minutes Planning Officer III

Planning Officer I

Personnel-in-

Charge

CUPDO

Prepare Certificate/

Endorsement

None 5 minutes Planning Officer III

Planning Officer I

OIC-CPDO

CUPDO

2. Receive Certificate Issue Certificate. None Planning Officer III

Planning Officer I

CUPDO


88

5. Preliminary Approval and Locational Clearance (PALC)

Issued to every registered owner or developer of a parcel of land who wishes to convert the

same into a subdivision project



Type of Transaction: G2B / Government to Business

Who may avail: Real Estate Developers


Duly accomplished application form

Complete Subdivision Plan (15 sets) together

with:

Vicinity map indicating the adjoining land

uses

Transfer Certificate of Title Tax Declaration

DAR Clearance

Site zoning certification from the Zoning

Administrator

City Urban Planning & Development Office

(CUPDO)


To be provided by client/Geodetic Engineer

To be provided by client/Registry of Deeds

To be provided by client/City Assessor’s Office

To be provided by client/DAR

To be provided by client/ CUPDO

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit duly

accomplished and

notarized form

together with

documentary

requirements.

Receive the

accomplished form

and the required

documents and

evaluate the

application

/schematic plan

None 30 minutes

Zoning Officer III

Zoning Officer II

Zoning Inspector

Draftsman I

CUPDO

Conduct site

inspection and

prepare Inspection

Report

None 1 hour Zoning

Administrator

Zoning Inspector

CUPDO

Prepare

endorsement letter

to the office of the

Sangguniang

Panlungsod

together with all the

required documents

None 10 minutes Zoning

Administrator

Zoning Officer III

Zoning Officer II

CUPDO

89

2. Attend committee

hearing / Ocular

inspection for the

approval of the

subdivision project

Attend committee

hearing / Ocular

inspection for the

approval of the

subdivision project

None *As per

schedule

Zoning

Administrator

Zoning Officer III

Zoning Officer II

CUPDO

3. Pay the required

fees to the City

Treasurer’s Office

Prepare order of

payment for

processing &

inspection fee and

issue order of

payment to

applicant

*as per

computatio

n based on

HLURB

Schedule

of Fees

2 minutes Zoning Officer III

Zoning Officer II

Zoning Inspector

Draftsman I

CUPDO

4. Present original &

photocopy of the

official receipt

Prepare PALC and

stamp the

schematic plan with

PALC Seal for

signature of the City

Mayor

None 3 hours Zoning Officer III

Zoning Officer II

Draftsman I

CUPDO

5. Receives the

approved PALC and

Schematic Plan

Releases the

approved PALC and

schematic plan

None 2 minutes Zoning Officer III

Zoning Officer II

CUPDO

TOTAL None 4 hours & 49

minutes

6. Site Zoning Classification Certificate Real property owners/representative, students (for academic research purposes), may secure

a certificate of zoning classification for various purposes that such may serve them



Type of Transaction: G2C / G2B

Who may avail: Real Estate Developers / Business Owners / Prospective Buyers / Students


Duly accomplished application form (1

original)

Letter Request indicating the Purpose

(original)

Location/Vicinity Map (original)

Transfer Certificate of Title (1 Photocopy)

Tax Declaration (1 Photocopy)

CUPDO


To be provided by client /Geodetic Engineer

To be provided by client/ Registry of Deeds

To be provided by client /City Assessor’s Office

90


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


forms together

with the

required

documents

Receive and

evaluate the

accomplished form

and the required

documents

None 2 minutes Zoning Officer III

Zoning Officer II

Zoning Inspector

Draftsman I

CUPDO

2. Pay the

required fees to

the City

Treasurer’s

Office

Prepare order of

payment and issue

to applicant

*as per

computation

based on HLURB

Schedule of Fees

2 minutes Zoning Officer III

Zoning Officer II

Zoning Inspector

Draftsman I

CUPDO

3. Receives the

signed Site

Zoning

Certification

Prepare Site Zoning

Certification for

signature of the


and release to the

applicant

None 15 minutes Zoning

Administrator

Zoning Officer III

Zoning Officer II

CUPDO

TOTAL *as per

computation

based on HLURB

Schedule of Fees

19 minutes

91

OFFICE OF THE CITY TREASURER

EXTERNAL SERVICES

92

1. Real Property Tax (RPT)

This is the Tax imposed by the City Treasurer’s Office on all persons National or Judicial

owning or administering Real Property including the improvements.

Office or Division: Office of the City Treasurer



Who may avail: Real Property Owner


14. Latest Official Receipt or Notice of Assessment (1photocopy)


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present the latest

Official Receipt or

Notice of

Assessment

Verify and compute

Real Property Tax

None 1 minute Administrative

Assistant II

Revenue

Collection Clerk II

Local Revenue

Collection officer II

Administrative

Assistant III

Office of the City

Treasurer

2. Pay the required

fees

Accept payment

and issue Official

Receipt

AV x 1% x 2

(Basic &

SEF) less

discount

Deadline

March 31

Delinquent

AV x 1% x 2

(Basic SEF)

+ 2%

penalty per

month of

delay not

exceed 36

mos.

4 minutes

Revenue

Collection Clerk II

Local Revenue

Collection Officer II

Administrative

Assistant III

Office of the City

Treasurer

93

3. Receive the Official

Receipt

Release Official

Receipt

none

1 minute Revenue

Collection Clerk II

Local Revenue


Administrative

Assistant III

Office of the City

Treasurer

TOTAL Based on

assessment

6 minutes

(Depending on

the assessed

value)

2. Business Tax and Regulatory Fees

For New Applicant

This is issued by the City Treasurer’s Office to persons/ company who operates a business

within the City of Meycauayan. This tax is payable for every distinct establishment.




Who may avail: Business Owner


1. Issued Zoning Certificate or Zoning Receipts ( Original and 1 Photocopy)

2. For Corporation/Partnership - SEC Articles of Incorporation and By – Laws (Original and 1 Photocopy) or

For Single Proprietorship - DTI

(Original and 1 Photocopy)

3. SPA for Authorized Representative – Single Proprietorship

Board Resolution for Authorized

Representative – Corporation


4. For Cooperative – Cooperative Development Authority (CDA)

Certification from Cooperative Office

Ground Floor Room 107 - CUPDO

SEC - Pasay City

DTI - Meycauayan City Hall Pasalubong Center

Person / Corporation being represented

Third Floor Room 314 (Cooperative Office)

94

5. Cedula (Original)

Barangay where Business is located /

Ground Floor Room 106 (Window 1 - 7)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present duly

accomplished

Application Form

with complete

requirements

Verify duly

accomplished

Application Form

and requirements

None 2 minutes Local Revenue

Collection Officer

III

Revenue

Collection Clerk II

Office of the City

Treasurer

Encode the details

of new business

applicant and

compute

Based on

Capital and

Nature of

Business

12 minutes Local Revenue

Collection Officer

III

Revenue

Collection Clerk I

Office of the City

Treasurer

2. Receive

Assessment Form

Release

Assessment Form

None

1 minute

Local Revenue

Collection Officer

III

Revenue

Collection Clerk II

Office of the City

Treasurer

3. Pay the required

fees to Room 106

Window 1/2/4

Receive payment

and issue Official

Receipt

Based on

Assess-

ment

Form

2 minutes

Special Collecting

Clerk

Cash Clerk I

Office of the City

Treasurer

TOTAL Based on

assessment

17 minutes

(Depending on

the assessed

amount)

95


FOR RENEWAL

This is issued by the City Treasurer’s Office to persons/ company who operates Business

within the City of Meycauayan. The tax is payable for every distinct establishment.






1. Latest Mayor’s Permit and Receipts (1st – 4th quarter) Original copy

2. BIR Returns preceeding year (2550M, 2550Q, 2551M, 1702Q) or Financial Statement (FS) or Notarized Certificate of Gross Sales/Income (If No Operation/Sales – Affidavit of No Operation/Sales) Original and 2 photocopies

3. Special Power of Attorney (SPA) for Authorized Representative – Single Proprietorship Board Resolution for Authorized

representative – Corporation

Original and 2 photocopies


To be provided by the client/Accounting Office or

Accounting Firm


Accounting Firm


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present duly

accomplished

Application Form

with complete

requirements

Review as to

completeness of

Documents

None 1 minute Local Revenue

Collection Officer

III

Revenue

Collection Clerk I

Office of the City

Treasurer

Compute

Business Tax

Based on

gross sales/

gross

receipts and

nature of


Collection Officer

III

Revenue

Collection Clerk I

96

Business

Deadline

Jan. 20

Delinquent

25%

Surcharge +

2% penalty

per month

not exceed

36 mos.

Office of the City

Treasurer

2. Receive

Assessment Form

Release

Assessment Form


Collection Officer

III

Revenue

Collection Clerk II

Office of the City

Treasurer

3. Pay the required

fees to Ground

Floor Room 106

Window 1/2/4

Receive payment

and issue Official

Receipt

Based on

assess-ment

form

2 minutes Special Collecting

Clerk

Cash Clerk I

Office of the City

Treasurer

TOTAL Based on


(Depending

on the

assessed

amount)

97

4. Community Tax Certificate (Cedula)

A community Tax Certificate is issued by the City Treasurer’s Office to inhabitant of the City of

Meycauayan, eighteen years (18) & above. Business with gross sales/receipts, Real Property

owner with assessed value of Php 1,000.00 or over, required by law to file Income Tax Return.




Who may avail: All


1. Application form or Previous Cedula

Ground Floor Room 106 (Window 1-7)


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the filled out

form or present

previous Cedula

Receive filled out

form, prepare and

print Cedula

None 2 minutes Revenue

Collection Clerk I

Special Collecting

Clerk

Administrative

Assistant III

Office of the City

Treasurer

2. Sign and put thumb

mark on the Cedula

Review the issued

Cedula

None 1 minute Revenue

Collection Clerk I

Special Collecting

Clerk

Administrative

Assistant III

Office of the City

Treasurer

3. Pay the required

fees

Accept payment

and Issue Cedula

For

Individual

Receipts or

Salaries/

Php

1,000.00 x

Php 1.00 +

Php 5.00

For Corp.

Gross

Receipts or

Earnings/

Php


Clerk

Cash Clerk I

Office of the City

Treasurer

98

5,000.00 x

Php 2.00 +

Php 500.00

Deadline

Feb. 28 with

2% penalty

charge

every

month for

late

payment

4. Receive the Cedula Release Cedula None. 1 minute Special Collecting

Clerk

Revenue

Collection Clerk I

Administrative

Assistant III

Office of the City

Treasurer

TOTAL Based on

assessment

6 minutes

(Depending on

the assessed

Amount)

99

5. Professional Tax Receipt (PTR)

This is issued by the City Treasurer’s Office to all Professionals who passed the Bar

Examinations or any Board and other Examinations conducted by the Philippine Regulation

Commission (PRC) for the exercise or practice of his profession.



Type of

Transaction:

G2C – Government to Client

Who may avail: Board Passer


WHERE TO SECURE

1. PRC ID (Original) To be provided by the client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Present PRC ID Review PRC ID,

prepare and print

PTR.


Assistant III

Special Collecting

Clerk

Office of the City

Treasurer

2. Pay the required

fees to Room 106

Window 1-2/4-7

Accept payment

and issue PTR

PhP

300.00

Deadline

January 31

with 25%

surcharge

plus 2%

penalty

charge

every

month for

late

payment


Clerk

Cash Clerk I

Office of the City

Treasurer

3. Receive PTR

Release PTR None 1 minute Administrative

Assistant III

Special Collecting

Clerk

Office of the City

Treasurer

100

TOTAL Php

300.00-No

Penalty

(w/ penalty

depending

on when it

is being

paid)

6 minutes

6. Tax Clearance

Certification issued by the City Treasurer’s Office to property owners who pay their updates

Real Property Tax.






1. Real Property Tax Receipt (1Photocopy)

2. Certified true copy of Tax Declaration 3. Community Tax Certificate (Cedula)


Ground Floor Room 101

Ground Floor Room 106 Window 1-7


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

complete

requirements

Review/verify the

presented documents

and issue order of

payment


Assistant II

Office of the City

Treasurer

2. Pay the

required fees

to Ground

Floor Room

106 Window 1-

2/4-7

Accept payment,

issue Official Receipt

Php 50.00 4 minutes Special Collecting

Clerk

Cash Clerk I

Office of the City

Treasurer

3. Present the

Official Receipt

Prepare Tax

Clearance

None


Assistant II

Office of the City

Treasurer

Review Tax

Clearance Certificate



Office of the City

Treasurer

101

Approve Tax

Clearance Certificate

None 2 minutes City Treasurer

Assistant City

Treasurer

Office of the City

Treasurer

4. Receive Tax

Clearance

Release Tax

Clearance


Assistant II

Office of the City

Treasurer

TOTAL Php 50.00 per

clearance

17 minutes

7. Transfer Tax on Real Property

A tax on sale, donation, barter or any other mode of transferring ownership or title of Real

Property issued by the City Treasurer’s Office.






1. Original Title or Certified true copy of Title

(Original and 1 photocopy)

2. Real Property Receipt (Original and 1 photocopy) 3. Tax Clearance (Original and 1 photocopy) 4. Tax Declaration (Original and 1 photocopy) 5. Kind of Conveyance (Deed of Donation/Deed of

Absolute Sale/Extra-Judicial)


Register of Deeds – Iba, Meyc., Bul.





CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

complete

requirements

Review/verify the

presented

documents and

compute Transfer

Tax

55% of !% the

total conside-

ration or fair

market value

whichever is

higher



Office of the City

Treasurer

2. Present the

documents

together with

order of

payment

Check the

documents

presented and

computation


Assistant City

Treasurer

Office of the City

Treasurer

102

3. Pay the

required fees

Accept payment

and issue Official

Receipt

Based on order

of payment


Assistant III

Office of the City

Treasurer

4. Receive

Transfer Tax

Release Transfer

Tax


Assistant III

Office of the City

Treasurer

TOTAL (Depending on

the assessed

amount)

17 minutes

8. Fees and Charges

This is issued by the City Treasurer’s Office as payment for documentary requirements of

different offices.




Who may avail: All


1. Order of payment (Original)

Offices issued Order of Payment

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit Order of

Payment

Receive Order of

Payment presented

None

1 minute Administrative

Assistant III

Special Collecting

Clerk

Office of the City

Treasurer

2. Pay the required

fees to Ground

Floor Room 106

Window 1-2/4-7

Accept payment

and issue Official

Receipt

Based on

Order of

Payment


Assistant III

Cash Clerk I

Special Collecting

Clerk

Office of the City

Treasurer

3. Receive Official

Receipt

Release Official

Receipt


Assistant III

Special Collecting

Clerk

Office of the City

Treasurer

103

TOTAL (Depending

on the

assessed

Amount)

6 minutes

9. Traffic Violation

This is issued by the City Treasurer’s Office to person who violates Traffic Ordinance in this

City with its corresponding fines or penalty.



Type of Transaction: G2C/ – Government to Client

Who may avail: All


1. Traffic Violation Receipt (Original)

From Traffic Enforcer

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present Traffic

Violation Receipt

Review the Traffic

Violation Receipt

presented

None

1 minute Special Collecting

Clerk

Office of the City

Treasurer

2. Pay the required

fees to Ground

Floor Room 106

Window 2/4-7

Accept payment

and issue Official

Receipt

Based on

Traffic

Violation


Clerk

Cash Clerk I

Office of the City

Treasurer

3. Receive Official

Receipt

Release Official

Receipt and

License or Traffic

Violation Receipt

None 1 minute Special Collecting

Clerk

Office of the City

Treasurer

TOTAL (Depending

on the

violation)

6 minutes

104

10. Certification for Business

This is issued by the City Treasurer’s Office for authenticity of the documents requested as per

attached supporting papers.




Who may avail: All


1. Order of Payment (Original) 2. Request Letter needed for

issuance of Certification (Original)



CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME PERSON RESPONSIBLE

1. Present

necessary

documents/

requirements

for the specific

certification

needed

Review and

verify the

documents/

requirements

presented

None 2 minutes Revenue Collection Clerk I

Administrative Aide I


2. Pay the

required fees to

Ground Floor

Room 106

Window 1-2/4-7

Accept payment

and issue

Official Receipt

Php 50.00

4 minutes Administrative Assistant III

Special Collecting Clerk

Cash Clerk I


3. Present the

Official Receipt

Prepare

Certification

None

12minutes Revenue Collection Clerk I


Check the

Certification

None 2 minutes Local Revenue Collection

III


Approve the

Certification


Assistant City Treasurer


4. Receive

Certification

Release

Certification

None

2 minutes Administrative Aide I

Revenue Collection Clerk I


TOTAL Php50.00

per

certification

24 minutes

105


FOR NEW APPLICANT

This is issued to persons/ company who operates a business within the City of Meycauayan.

This tax is payable for every distinct establishment.






1. Issued Zoning Certificate or Zoning Receipts ( Original and Photocopy)

2. SEC Articles of Incorporation and By – Laws (Original and 2 Photocopies) or

3. DTI or CDA ( Original and Photocopy)

4. SPA for Authorized Representative – Single Proprietorship Board Resolution for Authorized Representative

– Corporation


5. Cedula (Original)

6. Pay the required fees


SEC - Pasay City

DTI - Ground Floor Pasalubong

Center


CDA – City Hall Cooperative

Person / Corporation being

represented

Barangay where Business is

located or Ground Floor Room 106

Ground Floor Room 106 (Window

1/2/4)

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present duly

accomplished

Application Form

with complete

requirements

Check/verify

the Application

Form and

requirements


Collection Officer III

Revenue Collection

Clerk II Office of the City

Treasurer

2. Verified

Application Form

Encode the

details of new

registered

Business



Revenue Collection


Treasurer

106

3. Accomplished

Application Form

Assess and

compute

Business Tax

and Regulatory

Fees

Based on

capital and

nature of

business



Revenue Collection


Treasurer

4. Accomplished

Application Form

Release

Assessment

Form

None

1 minute

Local Revenue


Revenue Collection


Treasurer

5. Pay the required

fees

Receive

payment, issue

and validate

Business Tax

Based on

Assess-

ment

Form

2 minutes

Special Collecting

Clerk

Cash Clerk I Office of the City

Treasurer

TOTAL (Depending

on the

assessed

amount)

17 minutes


FOR RENEWAL

This is issued to persons/ company who operates Business within the City of Meycauayan.

The tax is payable for every distinct establishment.






WHERE TO SECURE

1. Latest Mayor’s Permit and Receipts (1st –

4th quarter) Original copy

2. BIR Returns preceeding year (2550M, 2550Q, 2551M, 1702Q) or Financial Statement (FS) or Notarized Certificate of Gross Sales/Income (If No



Accounting Firm


107

Operation/Sales – Affidavit of No Operation/Sales) Original and 2 photocopies

3. Special Power of Attorney (SPA) for Authorized Representative – Single Proprietorship Board Resolution for Authorized

representative – Corporation

Original and 2 photocopies

4. Pay the required fess

Accounting Firm


Ground Floor Room 106 (Window 1/2/4)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present duly

accomplished

application form

with complete

requirements

Check/verify the

application form

and requirements


Collection Clerk III

Revenue

Collection Clerk I

Office of the City

Treasurer

2. Accomplished

Application Form

Assess and

compute Business

Tax and

Regulatory Fees

Based on

gross sales/

gross

receipts

and nature

of

business



Revenue

Collection Clerk

Office of the City

Treasurer

3. Accomplished

Application Form

Release

Assessment Form

None 1 minute

Local Revenue


Revenue

Collection Clerk

Office of the City

Treasurer

4. Pay the required

fees

Receive payment,

issue and validate

Business Tax

Based on

assess-

ment form


Clerk

Cash Clerk I

Office of the City

Treasurer

TOTAL (Depending

on the

assessed

amount)

12 minutes

108

13. Certified True Copy of Receipts

This is issued for authenticity of the receipts requested.




Who may avail: All


1. Upon request

2. Special Power of Attorney (SPA) or Board Resolution Authorized Representative

Client or Authorized Representative

Person/Corporation being represented

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Present receipts to

be certified

Check/verify

presented receipt

and issue order of

payment



Revenue

Collection Clerk I

Administrative

Assistant III

Special Collecting

Clerk

Local Revenue


Office of the City

Treasurer

2. Pay the required

fees

Receive payment,

issue and validate

receipt

Php 50.00 4 minute Special Collecting

Clerk

Administrative

Assistant III

Cash Clerk I

Revenue

Collection Clerk I

Office of the City

Treasurer

3. Present Official

Receipt

Print/Photocopy

Document

requested and affix

signature


Collection Officer

III

Local Revenue


Revenue

Collection Clerk I

109

Administrative

Assistant III

Special Collecting

Clerk

Office of the City

Treasurer

4. Present the

Documents

Approve

Documents


Assistant City

Treasurer

Office of the City

Treasurer

5. Receive Documents Release Documents None 1 minute Local Revenue


Revenue

Collection Clerk I

Administrative

Assistant III

Special Collecting

Clerk

Local Revenue


Office of the City

Treasurer

TOTAL Php 50.00 10 minutes

110

OFFICE OF THE CITY CIVIL REGISTRAR

EXTERNAL SERVICES

111

1. Timely Registration of Birth Registration of Birth Certificate within the reglementary period of 30 days.

Office or Division: Office of the City Civil Registrar


Type of Transaction: G2C

Who may avail: All (Born in Meycauayan)


1. Duly Accomplished Municipal Form No.102 (4 original copies)

Office of the Local Civil Registrar, Hospitals,

Lying-in Clinics, Health Centers

2. Marriage Contract (1 photocopy) Office of the Local Civil Registrar

3. Community Tax Certificate of Parents (Cedula) Office of the City Treasurer, Barangay Hall

4. Personal Appearance of Father (if not married) None

5. Affidavit to Use the Surname of the Father (AUSF) (if not married), pursuant to R.A. 9255 (4 original copies)

Office of the Local Civil Registrar, Legal

Offices

6. Government Issued Identification Card of Parents (if not married) (1 photocopy)

BIR, Post Office, DFA, LTO, SSS, Philhealth,

Pag-ibig, PRC, Comelec

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING


1. Submit the filled out form with complete requirements and receive order of payment.

Receive and

review entries

in the

documents

submitted and

issue order of

payment.

None 5 Minutes

Administrative Aide II

Registration Officer III

Office of the City Civil

Registrar

2. Proceed to the Office of the City Treasurer for payment. Secure official receipt.

Receive

payment and

issue official

receipt.

Timely

Registration

of Birth -

PHP 50

5 Minutes Revenue Collection Clerk I


3. Present the Official Receipt, check the entries and details in the certificate for any discrepancies.

Attach receipt

in the Prepare

the Certificate

then Sign and

register.

None 5 Minutes Administrative Aide II


City Civil Registrar


Registrar

4. Receive Certificate.

Release

Certificate.

None 1 minute Revenue Collection Clerk I



Registrar

TOTAL: PHP 50 1 Minutes

112

2. Timely Registration of Marriage Registration of Marriage Certificate within the reglementary period of 15 days.




Who may avail: All (Solemnized in Meycauayan)



Office of the Local Civil Registrar, Church

2. Request to Solemnize Marriage outside Church (if applicable) (1 copy)

Office of the Local Civil Registrar

3. Authority to Solemnize Marriage of Solemnizing Officer (1 photocopy)

Solemnizing Office

4. Marriage License (if not issued in Meycauayan) (1 photocopy)


5. Actual Marriage Ceremony (1 original, 1 photocopy)


Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING


1. Submit the filled out form with complete requirements.

Receive and

review entries

in the

documents

submitted.

None 5 Minutes Administrative Assistant II


Registrar

Or



Registrar

2. Check the entries and details in the certificate for any discrepancies.

Prepare and

register the

Certificate.



Registrar

Or



Registrar

Or



Registrar


Release

Certificate.

None 1 minute Administrative Assistant II


Registrar

Or Registration Officer III


Registrar

TOTAL: None 11 Minutes

113

3. Timely Registration of Death Certificate Registration of Death Certificate within the reglementary period of 30 days.




Who may avail: All (Deaths)




Funeral Services


PAID

PROCESS

ING TIME

PERSON

RESPONSIBLE

1. Proceed to Sanitary Division under City Health Office.

Determine if the cadaver will:

a. Bury to another city/municipality (Transfer Permit)

b. Bury in this city were death occur in different city/municipality (Entrance Permit)

c. To be cremated (Cremation)

d. Bury another cadaver in an existing tomb (Exhumation Permit)

Review death certificate ,

sign, then issue order of

payment.

None 5 Minutes City Health Officer

Office of the City

Health Officer


Receive payment and issue

official receipt.

Burial Permit

– PHP 50 /

Transfer

Permit – PHP

100

/Entrance

Permit – PHP

100 /

Cremation –

PHP 200 /

Exhumation

Permit – PHP

50

5 Minutes Revenue

Collection Clerk I

Office of the City

Treasurer

3. Proceed to Local Civil Registrar’s

Receive and review entries in

the documents submitted and

None 5 Minutes

Administrative

Assistant II

114

Office, Submit the filled out form with complete requirements.

issue order of payment. Office of the City

Civil Registrar

Or

Registration

Officer III

Office of the City

Civil Registrar

4. Check the entries and details in the death certificate for any discrepancies.

Prepare and register the

Certificate.

None 5 Minutes Administrative

Assistant II

Office of the City

Civil Registrar

Or

Registration

Officer III

Office of the City

Civil Registrar

Or


Office of the City

Civil Registrar


Release Certificate. None 1 minute Administrative

Assistant II

Office of the City

Civil Registrar

Or

Registration

Officer III

Office of the City

Civil Registrar

TOTAL: Burial Permit

– PHP 50

Transfer

Permit –

PHP 100

Entrance

Permit –

PHP 100

Cremation –

PHP 200

Exhumation

Permit –

PHP 50

21

Minutes

115

4. Late Registration of Birth (For 0-6 years old with Unmarried Parents) Late Registration of Birth Certificate is a report of a vital event made beyond the

reglementary period (30 days) as specified in existing laws, rules and regulations.




Who may avail: All (Born in Meycauayan) (For 0-6 years old with Unmarried

Parents)

CHECKLIST OF

REQUIREMENTS

WHERE TO SECURE


Office of the Local Civil Registrar,

Hospitals, Lying-in Clinics, Health Centers

Any two (2) of the following documentary evidences, showing Name of Child, Date of Birth, Name of

Mother and Father, must be Original Copy of Certified True Copy, to wit:

- Baptismal Certificate (1 original, 1 photocopy) Church were the child was baptized

- Barangay Certification for Late Registration (1 original)

Barangay were the child was born

- School Record (1 original, 1 photocopy) The school where the child

2. Community Tax Certificate of Parents (Cedula) (1 original, 1 photocopy)

Office of the City/Municipal Treasurer,

Barangay Hall

3. Personal Appearance of Father None

4. Affidavit to Use the Surname of the Father (AUSF), pursuant to R.A. 9255 (4 original copies)


Offices

5. Mother’s Affidavit (1 original copy) Office of the Local Civil Registrar, Legal

Offices

6. Joint Affidavit of Two Disinterested Persons (1 original copy)


Offices

7. Government Issued Identification Card of Parents (if not married) (1 photocopy each)

BIR, Post Office, DFA, LTO, SSS,

Philhealth, Pag-ibig, PRC, Comelec

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the filled out form with complete requirements and wait for order of payment.

Receive and

review entries

in the

documents

submitted and

issue order of

payment.

None 5 Minutes



Registrar

Or

Administrative Assistant II


Registrar



Registrar

116


Receive

payment and

issue official

receipt.

Late

Registration

of Birth –

PHP 100

5 Minutes Revenue Collection Clerk

I

Office of the City

Treasurer

3. Present the Official Receipt.

Prepare the

Certificate.



Registrar

Or



Registrar

Or



Registrar

4. Check the entries and details in the certificate for any discrepancies. Return to the office after posting.

Advise client to

return for

release of

certificate.

None 10 days

posting after

filing

application of

certificate.



Registrar

Or



Registrar



Registrar

5. None (After 10 days)

Register the

Certificate.



Registrar



Registrar

Or City Civil Registrar


Registrar

6. Receive Certificate. Again, Check the entries and details in the certificate for any discrepancies.

Release

Certificate.

None 1 Minute Administrative Assistant II


Registrar



Registrar


(10 days for

posting)

117

5. Late Registration of Birth (For 7 years old-up with Unmarried Parents) Late Registration of Birth Certificate is a report of a vital event made beyond the





Who may avail: All (Born in Meycauayan) (For 7 years old-up with Unmarried

Parents)


WHERE TO SECURE

1. Philippine Statistics Authority (PSA) - Certificate of No Record (1 original copy)

PSA Offices, PSA accredited outlets




Any three (3) of the following documentary evidences, showing Name of Child, Date of Birth, Name of

Mother and Father, must be Original Copy or Certified True Copy, to wit:





- Voter’s Certification (1 original, 1 photocopy) Comelec Office

- Insurance Policy (GSIS/SSS/Philhealth) (1 original, 1 photocopy)

GSIS/SSS/Philhealth office

- Passport (1 original, 1 photocopy) DFA

- Mayor’s/Police/NBI Clearance (1 original, 1 photocopy)

Local Government Units/NBI offices

3. Community Tax Certificate of Parents (Cedula) Office of the City/Municipal Treasurer,

Barangay Hall

4. Personal Appearance of Father None

5. Affidavit to Use the Surname of the Father (AUSF) ,pursuant to R.A. 9255 (4 original copies)


Offices

6. Mother’s Affidavit (1 original) Office of the Local Civil Registrar, Legal

Offices

7. Joint Affidavit of Two Disinterested Persons (1 original)


Offices

8. Sworn Attestation (to be signed by father, mother or guardian) (1 original)


Offices

9. Government Issued Identification Card of Parents (if not married) (1 photocopy each)

BIR, Post Office, DFA, LTO, SSS, Philhealth,

Pag-ibig, PRC, Comelec

118

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING



Receive and

review entries

in the

documents

submitted and

issue order of

payment.

None 5 Minutes



Registrar

Or



Registrar



Registrar


Receive

payment and

issue official

receipt.

Late

Registration

of Birth –

PHP 100




Prepare the

Certificate.



Registrar

Or



Registrar



Registrar

Or



Registrar


Advise client to

return for

release of

certificate.

None 10 days

posting after

filing

application of

certificate.



Registrar

Or



Registrar

Or



Registrar

(After 10 days)

Register the

Certificate.



Registrar

Or

119



Registrar

Or



Registrar


Release

Certificate.



Registrar

Or



Registrar


(10 days for

posting)

6. Late Registration of Birth (With Married Parents) Late Registration of Birth Certificate is a report of a vital event made beyond the





Who may avail: All (Born in Meycauayan) (With Married Parents)


1. Philippine Statistics Authority (PSA) -Certificate of No Record (1 original)





Any two (2) of the following documentary evidences, showing Name of Child, Date of Birth, Name of

Mother and Father, must be Original Copy of Certified True Copy, to wit:


- Marriage Contract (1 photocopy) Office of the Local Civil Registrar




- Voter’s Certification (1 original, 1 photocopy) Comelec Office

- Insurance Policy (GSIS/SSS/Philhealth) (1 original, 1 photocopy)

GSIS/SSS/Phillhealth

120

- Passport (1 original, 1 photocopy) DFA

- Mayor’s/Police/NBI Clearance (1 original, 1 photocopy)

Local Government Units/NBI offices

3. Joint Affidavit of Two Disinterested Persons (1 original)

Office of the Local Civil Registrar, Legal Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING



Receive and

review entries

in the

documents

submitted and

issue order of

payment.

None 5 Minutes





Registrar


Receive

payment and

issue official

receipt.

Late

Registration

of Birth –

PHP 100




Prepare the

Certificate.






Registrar


Advise client to

return for

release of

certificate.

None 10 days

posting after

filing

application of

certificate.





Registrar

5. None (After 10 days)

Register the

Certificate.





Registrar


Release

Certificate.




Registrar


(10 days for

posting)

121

7. Late Registration of Marriage - Late Registration of Marriage Certificate is a report of a vital event made beyond the





Who may avail: All (solemnized in Meycauayan)


1. Original Copy or Certified Copy of Marriage Certificate (1 copy)

Local Civil Registrar Office



3. Affidavit of Late Registration of Marriage (1 original) Legal Offices

If there’s NO Copy of Marriage Certificate



2. Execute an Affidavit stating the complete details of marriage (1 original)

Legal Offices

3. Wedding Pictures (original and photocopy)

4. Certificate of Live Birth of Children (original and photocopy)


5. Death certificate of spouse (if applicable) (original and photocopy)


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING


1. Submit the Original copy or certified copy of marriage or filled out form with complete requirements.

Receive and

review entries

in the

documents

submitted.

Issue order of

payment.

None 5 Minutes




Registrar


Received

payment and

issue Official

Receipt.

Late

Registration

of Marriage

– PHP 150




Prepare the

Certificate.





Registrar

122


Advise client to

return for

release of

certificate.

None 10 days

posting after

filing

application of

certificate.




Registrar

(After 10 days)

Register the

Certificate.





Registrar


Release

Certificate.




Registrar


8. Late Registration of Death Certificate Late Registration of Death Certificate is a report of a vital event made beyond the





Who may avail: All (Deaths in Meycauayan)




Funeral Services

2. Affidavit of Late of Registration of Death (1 original) Legal Offices



4. Picture of Tombstone (Lapida) (1 copy) Cemetery

5. Community Tax Certificate (Cedula) of the Petitioner (1 original, 1 photocopy)

Barangay Hall, Office of the City/Municipal

Treasurer

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING


1. Submit the filled out form with complete

Receive and

review entries

in the

None 5 Minutes



123

requirements and wait for order of payment.

documents

submitted and

issue order of

payment and

advise client to

proceed to

Health Office

after payment.


Registrar


Receive

payment and

issue official

receipt.

Late

Registration

of Death -

PHP 100



3. Proceed to Sanitary Division under City Health Office.

Review death

certificate and

sign the

certificate.

None 5 Minutes City Health Officer

Office of the City Health

Officer

4. Proceed to Local Civil Registrar’s Office, Submit the filled out form with complete requirements.

Receive and

review entries

in the

documents

submitted and

issue order of

payment.

None 5 Minutes




Registrar

5. Check the entries and details in the death certificate for any discrepancies.

Prepare and

register the

Certificate.





Registrar


Release

Certificate.

None 1 minute Administrative Assistant II



Registrar


124

9. Issuance of Certified True Copy/Photocopy of Birth/Marriage/Death

Certificate The copy of civil registry document from the Office of the Local Civil Registrar is being

certified.




Who may avail: All (Birth, Marriage, Death in Meycauayan)


1. Government Issued Identification Card of owner of the document, nearest kin/authorized person (if the requester is not the owner of the requested document)



2. Authorization Letter or Special Power of Attorney from the authorizing person (1 original copy)

Handwritten Letter from the authorizing

person, Legal Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING


1. Submit the filled out verification slip/query slip.

Search and verify

requested

documents and

issue order of

payment.

None 5 Minutes



Administrative Officer I

Office Staff (JO)


Registrar


Receive payment

and issue official

receipt.

PHP 50

/copy



Prepare the

Certified True

Copy/Photocopy

of Certificate.

5 Minutes Administrative Aide II



Office Staff (JO)


Registrar

3. Present Official Receipt.

Write O.R.

number in the

Certified True

Copy/ Photocopy

of Certificate.

None 1 Minute Administrative Aide II




Registrar

4. Receive Certified True Copy/Photocopy of Certificate.

Sign and release

the Certified True

Copy/ Photocopy

of Certificate.

None 1 Minute Registration Officer III



Registrar


125

10. Registration of Legitimation/Acknowledgement of Paternity The process of changing a child’s status from being illegitimate (born out of wedlock) to

legitimate.






1. Certificate of No Marriage of Parents (CENOMAR) (1 original copy each)


2. Certificate of Marriage of Parents (PSA copy) (1 original)


3. Affidavit of Legitimation executed by both parents (1 original copy)

Legal Offices, Office of the Local Civil

Registrar

4. Birth Certificate of Child (PSA copy) (1 original copy) PSA Offices, PSA accredited outlets

Additional Requirements For Acknowledgment of Paternity:

5. Affidavit of Admission of Paternity Legal Offices

6. Baptismal Certificate (1 original, 1 photocopy) Church where the child was baptized

7. Insurance Policy (GSIS/SSS/Philhealth) (1 original, 1 photocopy)

GSIS, SSS, Philhealth

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSIN

G TIME PERSON RESPONSIBLE

1. Submit complete requirements.

Receive, review

the submitted

documents,

determine/verif

y client’s copy

of Birth

Certificate and

issue order of

payment.

None 10 Minutes


Office Staff (JO)


Registrar


Receive

payment and

issue official

receipt.

Registration

Fee - PHP

150

Certified True

Copy

Certificate -

PHP 100 (2

copies)



3. None Prepare

Certificate of


Office Staff (JO)

126

Registration of

Legitimation

and

Endorsement

letter.


Registrar

4. None Sign the

Certificate of

Registration of

Legitimation

and

Endorsement

letter.

None 2 Minutes Registration Officer III



Registrar

5. Present Official Receipt. Review documents for discrepancies.

Review

documents for

discrepancies.

Hand over the

prepared

Certificate of

Registration of

Legitimation

and

Endorsement

letter.




Registrar

6. Pay courier fee. Prepare the

documents

(Certification of

Registration of

Legitimation,

Endorsement

letter and other

requirements.)

to send to

Courier and

advise client to

pay fee and

return to the

office for the

releasing.

Courier Fee -

PHP 120




Registrar

7. None Send to courier

(Certification of

Registration of

Legitimation,

Endorsement

letter and other

requirements.)

3 Days (until

the

documents

received in

PSA)




Registrar

127

8. Return to Office, Receive the copy of the sent documents and copy of the courier receipt then follow-out the sent documents to Philippine Statistics Authority Main Office.

Release the

copy of the sent

documents and

copy of the

courier receipt.




Registrar


(3 days is

outside of

office)

11. Out of Town Registration of Birth Certificate Out-of-town reporting occurs when the certificate is presented to the civil registrar of a

city or municipality which is not the place of birth, not for registration but to be forwarded

to the civil registrar of the city or municipality where the vital event occurred and where it

should be registered.




Who may avail: Residents only


1. Philippine Statistics Authority (PSA) - Certificate of No Record (1 original)


2. Baptismal Certificate (1 original 1 photocopy) Church where the child was baptized

3. Voter’s Affidavit (1 original, 1 photocopy) Comelec Offices

4. Community Tax Certificate (Cedula) (1 original, 1 photocopy)

Office of the City/Municipal Treasurer,

Barangay Hall

5. Barangay Clearance (1 original, 1 photocopy) Barangay Hall

6. NBI/Police Clearance (1 original, 1 photocopy) NBI Offices, Local Government Units

7. 2 Valid Government Issued Identification Card (original, 1 photocopy each)



8. Marriage Certificate of Parents (1 original, 1 photocopy) Office of the Local Civil Registrar

9. SSS E-1 Form (1 original, 1 photocopy) SSS Offices

10. Philhealth Member Data Record (MDR) (1 original) Philhealth Offices

128

11. School Records Transcript of Records, Diploma, Form 137) (1 original, 1 photocopy)

School

12. Joint Affidavit of Two Disinterested Persons (1 original) Office of the Local Civil Registrar, Legal

Offices

13. Affidavit of Late Registration (Applicant) (1 original) Office of the Local Civil Registrar, Legal

Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


Receive, review

entries in the

documents

submitted and

prepare

Certificate of Live

Birth.

None 10 Minutes


Office Staff (JO)


Registrar

2. None Prepare and

encode the

Certificate of Live

Birth and

requirements to

be mailed with

attached payment

(PHP 500-

processing fee)

for out-of-town

registration.


Office Staff (JO)


Registrar

3. Review Certificate for any discrepancies.

Ask the client to

check the

accomplished

Certificate of Birth

for error/s.


Office Staff (JO)


Registrar

4. Receive the Certificate of Birth and attached requirements with attached payment then mail through courier to concerned City/Municipal Civil Registrar.

Give to the client

the Certificate of

Birth attached

requirements with

attached payment

for mailing.


Office Staff (JO)


Registrar

TOTAL: None 21 Minutes

129

12. Issuance of Marriage License A legal document that allows two people in their legal age to get married.




Who may avail: All (at least one of the couple is a resident of Meycauayan)


1. Personal appearance of both applicants None

2. Birth Certificate from PSA or Certified True Copy (CTC) (1 copy)

PSA Offices, Office of the Local Civil Registrar

3. Certificate of No Marriage (CENOMAR) (1 original)


4. Certificate of Attendance for Pre-Marriage Counselling and Family Planning Seminar (every Thursday)

City Health Office and City Nutrition and

Population Office

5. Community Tax Certificate ( Address should be the place where you live for the last 6 months) (1 copy each)

Office of the City/Municipal Treasurer, Barangay

Hall

6. Personal Appearance of Father for 18-25 years old applicants

None

7. If applicant’s previous marriage is annulled, bring: (1 copy each)

a. Certificate of Finality Office of the Local Civil Registrar

b. Court Decision Office of the Local Civil Registrar

c. Annotated Marriage Certificate Office of the Local Civil Registrar

8. If applicant is widow/widower, bring Certified True Copy (CTC) of Death Certificate of deceased spouse (1 copy)


9. Duly accomplished questionnaire Office of the Local Civil Registrar


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled out questionnaire and attach complete requirements.

Receive, review

entries in the

documents

submitted, interview

client and issue

order of payment.

None 30 Minutes

Registration Officer

III

Administrative

Assistant II

Office of the City

Civil Registrar


Receive payment

and issue official

receipt.

Applicat

ion Fee

- PHP

303

5 Minutes Revenue Collection

Clerk I

Office of the City

Treasurer

130

3. Present Official Receipt

Prepare Application

for Marriage License

and inform the

schedule for the

Pre-Marriage

Counseling. And

Family Planning

Seminar.

None 5 Minutes Registration Officer

III

Administrative

Assistant II

Office of the City

Civil Registrar

4. Receive Application for Marriage License and wait for the schedule Pre-Marriage Counseling and Family Planning Seminar.

Release Application

for Marriage

License.


III

Office of the City

Civil Registrar

5. Attend the Pre-Marriage Counseling and Family Planning Seminar as to scheduled date at the City Nutrition and Population Office and City Health Office and Receive the Certificates of Attendance.

Conduct the Pre-

Marriage Counseling

and Family Planning

Seminar and

Release the

Certificates of

Attendance.

None 3 Hours City Health Officer

Office of the City

Health Officer

And

City Population

Officer

Office of the City

Population Office

6. Present the Pre-Marriage Counseling and Family Planning Seminar Certificates along with other requirements and receive Claim Stub.

Prepare Notice of

Posting, for ten (10)

days and issue

Claim Stub for

schedule of release

of Marriage License.


III

Office of the City

Civil Registrar

7. Wait for the ten (10) days posting period of Notice.

Post Notice in

bulletin board at

Meycauayan City

Hall.

2 minutes (10

days posting

period)

Administrative Aide

II

Office of the City

Civil Registrar

8. Return after the ten (10) days posting period, pay the Marriage License Fee and receive the Marriage License.

Receive payment,

prepare and release

Marriage License.

PHP 2 2 Minutes Registration Officer

III

Office of the City

Civil Registrar

TOTAL: PHP 305 3 hours &

44 minutes

131

13. Issuance of Marriage Affidavit (Article 34) Is intended to make it easy for couples who have actually cohabited as husband and wife

for at least five (5) years to get married without the necessity of a marriage license.




Who may avail: Resident Only


1. Personal appearance of both applicants None

2. Birth Certificate of Applicants PSA Offices, PSA accredited outlets

3. Certificate of No Marriage (CENOMAR) PSA Offices, PSA accredited outlets

4. Barangay Certification (Living together as husband and wife for 5 years and above)

Barangay Hall

5. Birth Certificate or Baptismal Certificate of eldest child

Church where the child was baptized /Office of the


6. If applicant’s previous marriage is annulled, bring:

a. Certificate of Finality Office of the Local Civil Registrar

b. Court Decision Office of the Local Civil Registrar

c. Annotated Marriage Certificate Office of the Local Civil Registrar

7. If applicant is widow/widower, bring Certified True Copy (CTC) of Death Certificate of deceased spouse



BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


Receive, review

entries in the

documents

submitted, interview

client and issue

order of payment.

None 30 Minutes


III

Office of the City

Civil Registrar

Or

Administrative

Assistant II

Office of the City

Civil Registrar


Receive payment

and issue official

receipt.

Applicat

ion Fee

- PHP

150


Clerk I

Office of the City

Treasurer


Prepare Marriage

Affidavit.


III

Office of the City

Civil Registrar

132

4. Proceed to any Notary Public to notarize the Marriage Affidavit.

Notarize the

Marriage Affidavit.

Depends

on the

Attorney’

s Fee

15 Minutes Attorney

Legal Office

5. Present the notarized Marriage Affidavit.

Receive, review and

record in the

logbook.


III

Office of the City

Civil Registrar

6. Receive the Marriage Affidavit.

Release the

Marriage Affidavit.

None 1 Minute Registration Officer

III

Office of the City

Civil Registrar


14. Correction of Clerical Error Correction of an obvious mistake committed in clerical work, either in writing, copying,

transcribing, or typing an entry in the civil register that is harmless and innocuous, such

as misspelled place of birth and the like, and can be corrected or changed only by

reference to other existing record or records.




Who may avail: All (Born, Died, Married in Meycauayan)


1. PSA Copy of Birth, Death or Marriage Certificate


2. Local Copy of Birth, Death or Marriage Certificate


3. Baptismal Certificate Church that the child was baptized

4. Marriage Contract of parents Office of the Local Civil Registrar , PSA Offices,

PSA accredited outlets

5. Birth Certificate of Son or Daughter (if applicable)

Barangay Hall

6. Latest NBI Clearance Office of the Local Civil Registrar

7. Latest Police Clearance Police Station

8. Certificate of Employment or Affidavit of Non-Employment

Legal Offices

9. At least 2 Government Issued Identification Card

BIR, Post Office, DFA, LTO, SSS, Philhealth, Pag-

ibig, PRC, Comelec

10. Voter’s Certification Comelec

11. School Record (Official Transcript of Record, Form 137 or 138, Diploma)

School

12. Community Tax Certificate (Cedula) Office of the City/Municipal Treasurer, Barangay

Hall

133


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


Receive and review

entries in the

documents

submitted and issue

order of payment.

None 15 Minutes


Office of the City

Civil Registrar

Or


Office of the City

Civil Registrar


Receive payment

and issue official

receipt.

Correcti

on of

Clerical

Error -

PHP

1,000


Clerk I

Office of the City

Treasurer


Prepare Petition

Certificate and

Notice of Posting for

ten (10) days.

None 10 Minutes City Civil Registrar

Office of the City

Civil Registrar

Or


Office of the City

Civil Registrar

4. Wait for the ten (10) days posting period of Notice.

Post Notice in

bulletin board at

Meycauayan City

Hall.

None 2 Minutes (10

days posting

period)


Office of the City

Civil Registrar

5. Return after ten (10) days posting period and pay Courier Fee.

Submit to PSA (via

courier) for

processing and

approval.

Courier

Fee -

PHP 120

15 minutes

(3 – 4 months

waiting period)


Office of the City

Civil Registrar

6. Wait for call or text from the City Registrar’s Office and return to the scheduled date.

Issue order of

payment for

Certificate of

Finality.


Office of the City

Civil Registrar


Receive payment

and issue Official

Receipt.

Certificat

e of

Finality

Fee -

PHP 150


Clerk I

Office of the City

Treasurer


Prepare Certificate

of Finality and

Certify Petition

Documents.



Office of the City

Civil Registrar

134

9. Receive all documents and submit to Philippine Statistics Authority Main Office for endorsement.

Release Certificate

of Finality and

Certified Petition

Documents.

None 1 Minute City Civil Registrar

Office of the City

Civil Registrar

TOTAL: Correcti

on of

Clerical

Error -

PHP

1,000

Courier

Fee -

PHP

120

Certific

ate of

Finality

Fee -

PHP

150

Minutes

15. Correction: Change of First Name, Change of Month and Day of Birth,

Change of Gender Change of a person’s first name in his/her civil registry document (Birth Certificate) under

certain grounds specified under the law through administrative process.




Who may avail: All (Born in Meycauayan) CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. PSA Copy of Birth Certificate PSA Offices, PSA accredited outlets

2. Local Copy of Birth Certificate Office of the Local Civil Registrar

3. Baptismal Certificate Church that the child was baptized

4. His/her Marriage Contract, Marriage Contract of parents

Office of the Local Civil Registrar , PSA Offices, PSA

accredited outlets

5. Birth Certificate of Son or Daughter (if applicable)

Barangay Hall

6. Latest NBI Clearance Office of the Local Civil Registrar

7. Latest Police Clearance Police Station

8. Certificate of Employment or Affidavit of Non-Employment

Legal Offices

135

9. At least 2 Government Issued Identification Card

BIR, Post Office, DFA, LTO, SSS, Philhealth, Pag-ibig,

PRC, Comelec

10. Voter’s Certification Comelec

11. School Record (Official Transcript of Record, Form 137 or 138, Diploma)

School

12. Community Tax Certificate (Cedula) Office of the City/Municipal Treasurer, Barangay Hall

13. Affidavit of Publication Publication from national circulating newspaper company.

**Note: Publication from a national circulating newspaper

for two (2) consecutive weeks.

14. Medical Certification from City Health Officer (for Change of Gender)

Office of the City Health Officer

15. Certification for City Social Welfare and Development Officer (for Change of Gender)

Office of the City Social Welfare and Development Officer

CLIENT STEPS AGENCY

ACTIONS FEES TO BE PAID

PROCESSI

NG TIME

PERSON

RESPONSIBLE


Receive and

review entries in

the documents

submitted and

issue order of

payment.

None 15 Minutes


Administrative Aide

II

Office of the City

Civil Registrar


Receive payment

and issue official

receipt.

Correction Change

of First

Name/Gender –

PHP 3,000


Clerk I

Office of the City

Treasurer


Prepare Petition

Certificate and

Notice of Posting

for ten (10) days

and post notice in

the bulletin board

at Meycauayan

City Hall.

None 10 Minutes

(10 days

posting

period)


Administrative Aide

II

Office of the City

Civil Registrar

4. Wait for the five (5) days after posting and secure a copy of Petition Certificate and Notice of Posting.

Release copy of

Petition Certificate

and Notice of

Posting to be

published.

None 2 Minutes Administrative Aide

II

Office of the City

Civil Registrar

5. Have your petition published by a national circulating

Wait for the

Affidavit of

Publication.

2 weeks

publishing

Publishing Company

136

newspaper and secure an Affidavit of Publication.

6. Submit Affidavit of Publication.

Receive Affidavit

of Publication and

submit documents

(via courier) to

Philippine

Statistics Authority

(PSA) for

processing and

approval.

Courier Fee – PHP

120

15 Minutes

(3-4 months

waiting

period)

Administrative Aide

II

Office of the City

Civil Registrar

7. Wait for call or text from the City Civil Registrar’s Office and return to the scheduled date.

Issue Official

Receipt.

Certificate of Finality

Fee - PHP 150


Clerk I

Office of the City

Treasurer


Receive payment

and issue Official

Receipt.


Administrative Aide

II

Office of the City

Civil Registrar


Prepare Certificate

of Finality and

Certify Petition

Documents.


Office of the City

Civil Registrar

10. Receive all documents and submit to Philippine Statistics Authority (PSA) Main Office for endorsement.

Release

Certificate of

Finality and

Certified Petition

Documents.

None 1 Minute City Civil Registrar

Office of the City

Civil Registrar

TOTAL: Correction Change

of First

Name/Gender –

PHP 3,000

Courier Fee - PHP

120

Certificate of Finality

Fee - PHP 150

Minutes

137

16. Supplemental Report It is performed to supply entries or information in the Certificate of Live Birth, Certificate

of Marriage, Certificate Death and Certificate of Fetal Death, which are inadvertently

omitted when the document was registered.






1. Philippine Statistics Authority (PSA) - Certificate of No Record


2. Certified True Copy (CTC) of Birth Office of the Local Civil Registrar

3. Baptismal Certificate Church where the child was baptized

4. NBI/Police Clearance NBI Offices, Local Government Units

5. 2 Valid Government Issued Identification Card (1 photocopy each)

BIR, Post Office, DFA, LTO, SSS, Philhealth, Pag-

ibig, PRC, Comelec

6. Voter’s Affidavit (1 original 1 photocopy) Comelec Offices

7. SSS E-1 Form SSS Offices

8. School Records Transcript of Records, Diploma, Form 137)

School

9. Affidavit of Supplemental Report Legal Offices


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete requirements

Receive and review

entries in the

documents submitted

and issue order of

payment.

None 10 Minutes


III

Office Staff (JO)


Registrar


Receive payment and

issue official receipt.

PHP 50 5 Minutes Revenue Collection

Clerk I

Office of the City

Treasurer


Prepare Certificate of

Live Birth and

Endorsement Letter

addressed to PSA.


III

Office Staff (JO)


Registrar

4. Review Certificate for any discrepancies.

Ask the client to check

the accomplished

Certificate of Birth for

error/s.


III

Office Staff (JO)


Registrar

138

5. Receive all documents and submit/Hand carry to Philippine Statistics Authority (via courier).

Release all the

documents.


III

Office Staff (JO)


Registrar


17. Indorsement of Civil Registry Documents

Indorsement is a procedure done to help the clients to acquire a PSA copy faster.

Advance Indorsement is an indorsement prepared for civil registry documents registered

within the month while Indorsement for inclusion is prepared if the civil registry document

is when the requested copy of the civil registry document has no copy/record in PSA but

there is a copy in the Office of the Local Civil Registrar while indorsement for clear copy

is prepared when the copy of the PSA is blurred.




Who may avail: All (Born, Died and Married in Meycauayan)


1. Local Copy of Certificate of Birth, Death, and Marriage (For Advance indorsement)


2. Blurred PSA Copy of Certificate of Birth, Death, and Marriage (For Indorsement of Clear Copy)

a. Feedback Form from PSA stating that the copy is blurred and in need to request a indorsement of clear copy.


3. Philippine Statistics Authority (PSA) - Certificate of No Record (For Indorsement for Inclusion)

a. Certified True Copy of Certificate (For Indorsement for Inclusion)

PSA Offices, PSA accredited outlets, Office of the


4. Authorization Letter (if the owner or nearest kin cannot process indorsement) or Special Power of Attorney

Handwritten Letter from the authorizing person,

Legal Offices

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. For Advance indorsement, Check the entries and details in the

Prepare

Indorsement Letter

for Advance copy

and Certificate Civil

None 5 Minutes

Administrative Assistant

II



139

certificate for any discrepancies. then proceed to step no. 7

Registry Document.

Advise client to pay

for courier fee.

Registrar

2. For Indorsement of Inclusion, present the PSA Negative Result. While for Indorsement of Clear copy, present the blurred copy of PSA document.

Search and verify

requested

document and

issue order of

payment (Certified

True Copy).



II



Registrar


Receive payment

and issue official

receipt.

PHP 50

/copy

5 Minutes Revenue Collection Clerk

I

Office of the City

Treasurer

Prepare the

Certified True

Copy/Photocopy of

Certificate.



II



Registrar


Write O.R. number

in the Certified True

Copy/ Photocopy of

Certificate.

None 1 Minute Administrative Aide II


II

Administrative Offcr. I


Registrar

5. None Sign the Certified

True Copy/

Photocopy of

Certificate, prepare

Indorsement Letter

for Inclusion.

Advise client to pay

for courier fee.




Registrar

6. Pay the courier fee. Receive payment

and prepare

document/s to be

sent to courier .

Courier

Fee -

PHP 120


Administrative Offcr. I


Registrar

Send to courier

(Certification of

Registration of

Legitimation,

Endorsement letter

3 Days (until

the documents

received in

PSA)



II


Registrar

140

and other

requirements.)

7. Receive the copy of the sent documents (Civil Registry Document/s, Indorsement letter) then follow-up them together with the copy of the courier receipt to Philippine Statistics Authority Main Office.

Release

Indorsement letter

and the copy of civil

registry documents.



II


II


Registrar


(Advance)

26 Minutes

(Inclusion/

Blurred)

141

OFFICE OF THE CITY HEALTH OFFICER

EXTERNAL SERVICES

142

1. Issuance of Health Certificate/ID

The Health Certificate/ID is issued to individuals applying for employment to either

food/non-food establishments to ensure safety of the population availing their services.

Office or Division: Office of the City Health Officer


Type of Transaction: G2C- Government to Citizen, G2B- Government to Business Entity

Who may avail: General Public (Applying for Employment)


1. Medical Examination Results (Original and

1 Photocopy): Chest-X ray, Urinalysis,

Fecalysis, Hepatitis B (for food

handler’s/establishment workers), HIV

Voluntary Counseling and Testing

Any DOH Accredited Laboratory Facility

2. Community Tax Certificate (Cedula) Barangay Hall, City Treasury Office

3. 1x1 Picture (2 pcs., short haircut for male ) To be provided by the client

4. Should personally appear in the office

5. Health Fee Receipt (original) City Treasury Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

1.Receive, review

documents

submitted and

record in the

logbook.

None 2 minutes Sanitation Inspector

Office of the City

Health Office

2. Proceed to the

Office of the City

Treasurer for

payment. Secure

official receipt.

2. Receive payment

and issue Official

Receipt.

Php 50.00 5 minutes Revenue Collection

Clerk I

Office of the City

Treasurer

3. Present Official

Receipt

3. Prepare Health

Certificate/ID


Office of the City

Health Office

4. Receive Health

Certificate/ID

4. Release Health

Certificate/ID

None 1 minute Sanitation Inspector

Office of the City

Health Office


143

2. Issuance of Sanitary Permit (Business Establishment)

The Sanitary Permit is issued to Business Establishment applying for New and Renewal

of Business to ensure safety of their employees and population availing their services.



Type of Transaction: G2C- Government to Citizen, G2B- Government to Business Entity

Who may avail: General Public (Applicants for New and Renewal of Business)


1. Sanitary Permit Fee (original)

City Treasury Office

2. Inspection Report of the Sanitary Inspector

to include the following among others:

2.1 Water analysis results.

2.2 Pest Control Contract of Service

2.3 Original Health Certificate of all

employees of the establishment including that

of the manager (s) and/or owner for

presentation & photocopy for submission.

2.4 (1) Photocopy of previous Sanitary Permit

(for Renewal)

Laboratories accredited by the Department of Health.

Licensed Pest Applicator

City Health Office

City Health Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

1.Receive and

review submitted

documents.


Office of the City

Health Office

2. Proceed to the

Office of the City

Treasurer for

payment. Secure

official receipt.

2. Receive payment

and issue Official

Receipt.


Clerk I

Office of the City

Treasurer

3. Present Official

Receipt

3. Prepare Sanitary

Permit.


Office of the City

Health Office

4. Receive Sanitary

Permit

4. Release Sanitary

Permit


Office of the City

Health Office


144

3. Issuance of Exhumation Permit

The Exhumation Permit is issued to the Immediate Family Member of the deceased.



Type of Transaction: G2C- Government to Citizen,

Who may avail: Immediate Family Member/ Relatives of the Deceased


1. Death Certificate of the Deceased

(1 Original & 1 Photocopy)

City Local Civil Registry

2. Exhumation Fee Receipt (original) City Treasury Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

1. Receive and

review submitted

documents.


Office of the City

Health Office

2. Proceed to the

Office of the City

Treasurer for

payment. Secure

official receipt.

2. Receive payment

and issue Official

Receipt.


Clerk I

Office of the City

Treasurer

3. Present Official

Receipt

3. Prepare

Exhumation Permit.


Office of the City

Health Office

4. Receive

Exhumation Permit

4. Release

Exhumation Permit


Office of the City

Health Office


145

4. Issuance of Transfer Permit (Dead Person)

The Transfer Permit (Dead Person) is issued to the Immediate Family Member of the

deceased.



Type of Transaction: G2C- Government to Citizen,

Who may avail: Immediate Family Member/ Relatives of the Deceased


1. Death Certificate of the Deceased

(1 Original & 1 Photocopy)

City Local Civil Registry

2. Transfer Permit Fee Receipt City Treasury Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit complete

requirements.

1.Receive and

review submitted

documents.


Office of the City

Health Office

2. Proceed to the

Office of the City

Treasurer for

payment. Secure

official receipt.

2. Receive payment

and issue Official

Receipt.


Clerk I

Office of the City

Treasurer

3. Present Official

Receipt

3. Prepare Transfer

Permit.


Office of the City

Health Office

4. Receive Transfer

Permit

4. Release Transfer

Permit


Office of the City

Health Office


146

5. Issuance of Pre-Marriage Counselling Certificate (PMC)

The Pre-Marriage Counselling Certificate (PMC) for Family Planning is issued to couple

who are planning to get married to orient them on the basic knowledge regarding Family

Planning and Birth Spacing.



Type of Transaction: G2C- Government to Citizen

Who may avail: General Public (Marriage License Applicant)


1. Application form from Marriage License City Local Civil Registry

2. Should personally appear in the office N/A

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

complete

requirements and fill

out personal data in

the logbook.

1. Receive and

review submitted

documents.

None 2 minutes Nurse II

Office of the City

Health Office

2. Attend the seminar

as per schedule

(conducted every

Thursday).

2. Conduct seminar

for Pre-Marriage

Counselling


Office of the City

Health Office

3. Wait for the printing

of PMC.

3. Prepare PMC

Certificate.


Office of the City

Health Office

4. Receive PMC

Certificate

4. Release PMC

Certificate

None 1 minute Nurse II

Office of the City

Health Office


147

6. Medical Services

Meycauayan City Health Office provides effective and efficient delivery of health

services made accessible to the community.




Who may avail: General Public


1. None


BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1. Proceed to

―Health

Information

Desk‖ for record

verification.

1.Retrieve old record or

create new patient

record (Individual

Treatment Record)

None 2 minutes Nurse/Midwife/

Barangay Health

Worker (BHW)

Office of the City

Health Office

2. Provide Personal

Information

2. Obtain & record

Patient’s Profile, Chief

Complaint and Vital

Signs

None 5 minutes Nurse/Midwife/

Barangay Health

Worker (BHW)

Office of the City

Health Office

3. Secure a number

and wait for the

number to be

called

3. Provide number

based on first come,

first serve basis and

accessibility law.

None 1 minute Nurse/Midwife/Barang

ay Health Worker

(BHW)

Office of the City

Health Office

4. Undergo Medical

Consultation

4. Assess and examine

the patient based on the

ITR and its presenting

signs and symptoms

None

30 minutes

City Health Officer

City Health Physician

Office of the City

Health Office

5. Wait for the

result of medical

examination

5.1Interpret & explain

laboratory results (if

necessary)

5.2 Issue medical

certificate (if necessary)

5.3 Patient may be

requested to undergo

laboratory examination,

if necessary.

6. Follow the

Doctor’s Order

6. Advise patient &

prescribe medication

None 5 minutes City Health Officer

City Health Physician


148

7. Dental Services

Meycauyan City Health Office provides effective and efficient delivery of health services

made accessible to the community.






1. None

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Proceed to ―Health

Information Desk‖

for record

verification.

1.Retrieve old

record or create

new patient record

(Individual

Treatment Record)

None 1 minute Dental Aide

Office of the City

Health Office

2. Provide Personal

Information

2. Obtain & record

Patient’s Profile,

Chief Complaint

and Vital Signs

None 5 minutes Dental Aide

Office of the City

Health Office

3. Secure a number

and wait for the

number to be called

3. Provide number

based on first come,

first serve basis.

None 1 minute Dental Aide

Office of the City

Health Office

4. Undergo Dental

Consultation

4. Assess and

examine the patient.

None

10 minutes

City Health Dentist

Office of the City

Health Office

Undergo Oral

Prophylaxis

Perform Oral

Prophylaxis (if

necessary)

None

30 minutes

City Health Dentist

Office of the City

Health Office

Undergo Tooth

Extraction

Perform Tooth

Extraction (if

necessary: Topical/

Local Anes)

None

30 minutes

City Health Dentist

Office of the City

Health Office

5. Follow the Doctor’s

Order

5. Advise patient &

prescribe

medication

None

5 minutes

City Health Dentist

TOTAL None

1 hour & 22

minutes

149

OFFICE OF THE CITY SOCIAL WELFARE AND

DEVELOPMENT OFFICER

EXTERNAL SERVICES

150

1. Issuance of Social Case Study Report - Medical Assistance Social Case Study Reports are required by charitable institutions, government hospitals

and non-government organization that provide services to clients and patients.

Office or Division: City Social Welfare and Development Office



Who may avail: Residents of City of Meycauayan


1. Certificate of Indigency (Original) Barangay Hall

2. Latest Medical Abstract or Medical Certificate

-(Original & photocopy) Hospital where in currently admitted/diagnose

3. Latest Hospital Bill or Statement of Account

-(Original & photocopy) Hospital where in currently admitted/diagnose

4. Quotation for Dialysis -(Original & photocopy) Hospital where in currently admitted/diagnose

5. Quotation for Surgery -(Original & photocopy) Hospital where in currently admitted/diagnose

6. Quotation for Orthopedic Implants (locking plates,

screws, etc.) -(Original & photocopy) Hospital where in currently admitted/diagnose

7. Treatment Protocol -(Original & photocopy)

Hospital/Centers where in currently

admitted/diagnose

8. Drug Prescription (Reseta) -(Original & photocopy) Hospital/Health Center

9. Laboratory Request (Referral)

-(Original & photocopy) Hospital/Health Center

10. Valid ID of Patient and Representative

Government Agencies Providing/Issuing I.D.’s

& COMELEC

CLIENT

STEPS

AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit

Complete

requirements

Receive and

review

documents

submitted

None

2 minutes Social Welfare Assistant Officer I

Social Welfare Officer III

Office of the Social Welfare &

Development Office

2. Answer the

question of the

interviewer

Conduct intake

interview

None




Development Office

151

3. Wait for the

Social Case

Study Report

and

Endorsement

Letter

Prepare Social

Case Study

Report and

Endorsement

Letter

None




Development Office

4. Receive the

Social Case

Study Report

and

endorsement

letter

Release Social

Case Study

Report and

Endorsement

Letter

None




Development Office

Total: None 25 minutes

2. Issuance of Social Case Study Report - Burial Assistance

Social Case Study Reports are required by charitable institutions, government offices

and non-government organization that provide services to clients for burial assistance.






1. Barangay Certificate of Indigency (Original) Barangay Hall

2. Funeral Contract -(Original & photocopy) Current Funeral Service providing service

3. Death Certificate -(Original & photocopy) City Hall, City Registry Office

4. Valid ID of Representative

-(Original & photocopy)

Government Agencies Providing/Issuing I.D.’s &

COMELEC

5. Promissory or Certification from Funeral

indicating outstanding balance


Current Funeral Service providing service

CLIENT

STEPS

AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit

Complete

requirements

Receive and

review documents

submitted

None




Development Office

152

2. Answer the

question of

the

interviewer

Conduct intake

interview

None




Development Office

3. Wait for the

Social Case

Study Report

and

Endorsement

Letter

Prepare Social

Case Study

Report and

Endorsement

Letter

None




Development Office

4. Receive the

Social Case

Study Report

and

endorsement

letter

Release Social

Case Study

Report and

Endorsement

Letter

None




Development Office


3. Issuance of Social Case Study Report - Emergency Shelter

Assistance Social Case Study Reports are required by charitable institutions, government offices

and non-government organization that provide services to clients for Emergency Shelter

Assistance.






1. Barangay Certificate of Indigency -

(Original & photocopy) Barangay Hall

2. Certificate from Bureau of Fire Protection -

(Original & photocopy) City of Meycauayan Bureau of Fire Protection

3. Picture of Burnt House Client/Barangay. Official

4. Valid ID of Victim and Representative -

(Original & photocopy)

Government Agencies Providing/Issuing I.D.’s &

COMELEC

CLIENT

STEPS

AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

153

1. Submit

Complete

requirements

Receive and

review documents

submitted

None




Development Office

2. Answer

the question

of the

interviewer

Conduct intake

interview

None




Development Office

3. Wait for

the Social

Case Study

Report and

Endorsement

Letter

Prepare Social

Case Study

Report and

Endorsement

Letter

None




Development Office

4. Receive

the Social

Case Study

Report and

endorsement

letter

Release Social

Case Study

Report and

Endorsement

Letter

None




Development Office


4. Issuance of Certificate of Indigency for Public Attorney’s Office Certificate of Indigency are required by Public Attorney’s Office (PAO) to qualified

clients for Legal Assistance.






1. Barangay Certificate declaring Family

Income -(Original & photocopy)

Barangay Hall

2. Certificate of Property Holdings -(Original & photocopy)

City Assessor’s Office

3. Complete copy of Cases Filed -(Original & photocopy)

Client

4. Copy of one (1) month Payslip -(Original & photocopy)

Current Company

154

CLIENT

STEPS

AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit

Complete

requirements

Receive and

review documents

submitted

None

5 minutes Administrative Aide I

Social Welfare Assistant Officer I



Development Office

2. Answer

the question

of the

interviewer

Conduct intake

interview

None




Development Office

3. Wait for

the

Certificate of

Indigency

Prepare

Certificate of

Indigency

None




Development Office

4. Receive

the

Certificate of

Indigency

Release

Certificate of

Indigency

None




Development Office


5. Issuance of Assessment Report for Travel Clearance Because of incidences of child abductions, a Filipino minor child, regardless of civil

status, is required to secure a travel clearance issued by the Department of Social

Welfare and Development (DSWD) if the child will travel out of the Philippines, either

alone or with an adult other than a parent.






1. Birth Certificate of Minor (Philippine Statistics Authority)


PSA Office and SM

2. Marriage Contract of Parents (PSA) -(Original & photocopy) PSA Office and SM

3. Notarized Affidavit of Consent from Parents authorizing a

particular person to accompany said minor.


CSWDO

155

4. Photocopy of Passport of Minor To be produce by the client

5. Photocopy of any Valid ID of Minor’s parents showing their

signature

To be produce by the client

6. Photocopy of Passport and Visa of Traveling Companion To be produce by the client

7. Four (4) pcs. Passport size photo of minor To be produce by the client

8. One (1) pc. Long brown envelope To be produce by the client

9. Personal Appearance of Minor CSWDO

10. For Filipino minor migrating to other country: Visa petition

approval

DSWD Field Office III

11. Airlines Arrangement to assist ―unaccompanied minor‖. If

minor is traveling alone

Current Airline Service Provider

CLIENT

STEPS

AGENCY

ACTIONS

FEES

TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit

Complete

requirements

Receive and

review documents

sumitted

None

5 minutes Social Welfare Officer I



Development Office

2. Answer

the question

of the

interviewer

Conduct intake

interview

None



City Social Welfare and Development

Officer


Development Office

3. Wait for

the

Assessment

Report for

Travel

Clearance

Prepare

Assessment

Report for Travel

Clearance

None



City Social Welfare and Development

Officer


Development Office

4. Receive

Assessment

Report for

Travel

Clearance

Release

Assessment

Report for Travel

Clearance

None




Development Office


156

6. Issuance of Senior Citizen ID

Republic Act No. 9994, otherwise known as ―An act to maximize the contribution of Senior Citizens to nation building, grant benefits and special privileges and for other purposes‖, states that the Senior citizens are entitled to 20% discount and exemption from the value -added tax (VAT) on certain goods and services for their exclusive use. Among these are the purchase of medicines and essential medical supplies, accessories and equipment; professional fees of attending physicians and licensed health workers as well as on medical and dental services, diagnostic and laboratory fees in private hospitals, medical facilities, outpatient clinics and home health care services.




Who may avail: Residents of City of Meycauayan (Ages 60 above)


1. Barangay Clearance -(Original & photocopy) Barangay Hall of current resident

2. One (1) pc. Latest 1 x 1 picture To be produce by the client

3. Photocopy of Voter’s ID or Voter’s Affidavit COMELEC

4. Photocopy of Birth Certificate or SSS ID (for

ages 6—65 only)


CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit filled-

out form with

complete

requirements

Receive and

review

documents

submitted

None 5 minutes Social Welfare Officer I


Office of the Social

Welfare & Development

Office

2. Wait for

scheduled

release

Prepare

Senior Citizen

ID

None 5 minutes (3

days

processing

time)

Social Welfare Assistant

Officer I


City Social Welfare and

Development Officer



Office

157

3. Receive Senior

Citizen ID

Release

Senior Citizen

ID

None 3 minutes Administrative Aide I


Officer I




Office

Total: None 14 inutes

7. Issuance of Solo Parent ID The Solo Parent Act of 2000 or Republic Act No. 8972 or the Single Parent Law

provides benefits and privileges to solo parents or people who are the parents of their

children or relatives.






1. Barangay Certificate proving you’re a Solo

Parent -(Original & photocopy)

Barangay Hall of current resident

2. Two (2) pcs. Latest 1 x 1 picture To be produce by the client

3. Photocopy of Birth Certificate of children under

18 years old


4. Photocopy of Death Certificate of deceased

spouse


CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

1. Submit filled-

out form with

complete

requirements

Receive and

review

documents

submitted





Office

2. Wait for

scheduled

release

Prepare Solo

Parent ID

None 5 minutes (3

days

processing

time)


Officer I



Development Officer



158

Office

3. Receive Solo

Parent ID

Release Solo

Parent ID



Officer I




Office


8. Issuance of Person With Disability (PWD) ID

According to the Republic Act 10754, PWDs ―are those with long-term physical, mental,

intellectual or sensory impairment which in interaction with various barriers may hinder

their full and effective participation in society on an equal basis with others.‖ A PWD ID

is a valid identification card issued to persons with disabilities. This card serves as a

proof for availing of the benefits and privileges for PWDs.






1. Barangay Clearance t Barangay Hall of current resident

2. Medical Certificate City Health Office / any hospital

specialize with PWD Diagnosis

3. Two (2) pcs. Latest 1 x 1 picture To be provided by client

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON RESPONSIBLE

159

1. Submit filled-

out form with

complete

requirements

Receive and

review

documents

submitted





Office

2. Wait for

scheduled

release

Prepare PWD

ID

None 5 minutes (3

days

processing

time)


Officer I



Development Officer



Office

3. Receive PWD

ID

Release PWD

ID



Officer I




Office


160

OFFICE OF THE CITY ENVIRONMENT AND

NATURAL RESOURCES OFFICER

EXTERNAL SERVICES

161

1. Certificate of Garbage Collection

Certificate is issued to industries who seek such need to to ensure ecological and

proper waste disposal as upon request of commercial, industrial establishments and

institutions.

Office or Division: City Environment and Natural Resources Office (CENRO)


Type of Transaction: G2B-Government to Business Entity

Who may avail: Commercial / Industrial Establishment


1. Business Permit (Photocopy) Business Permit & License Office (BPLO)

2. Approved Letter Request Address to LCE thru CENRO


3. Receipt of Payment (Photocopy) Office of the City Treasurer

4. Permit to Operate (Photocopy) Dept. of Environment & Natural Resources

(DENR)

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1.Submission of

requirements

1. Receive the

requirements. Verify

and check the

documents.

None 10 minutes Assigned CENRO

Staff

2. Wait for schedule of

Site Inspection

2. Interview of the

client


Staff

Site Inspection to

evaluate the

classification of

garbage TO BE

COLLECTED


Staff

Recording of

important details


Staff

3.For releasing of

certificate

3. Issue the

certificate duly

signed by the Head

of Cenro

None 3 minutes City Environment &

Natural Resources

Officer


162

2. Cutting / Trimming of Trees

This service is being provided to ensure safety rehabilitation of the request. Residential,

Commercial and institution may avail of the service

Office or Division: City Environment and Natural Resources Office


Type of Transaction: G2C-Government to Client, G2B-Government to Business

Who may avail: Residential/ Commercial and Institution


1. Approved Letter Request address to LCE thru CENRO


2. Approval from PENRO Provincial Environment and Natural Resources Office

(PENRO) located at Guiguinto, Bulacan

3. Actual photos of the request To be provided by client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit requirements 1. Receive the


and check the

documents.


Staff / City

Environment & Natural

Resources Officer


Site Inspection

2. Interview of the

client


Staff

Recording of

important details


Staff

3. For releasing of

certificate

3. Issue the

certificate duly

signed by the Head

of Cenro

None 3 days City Environment &

Natural Resources

Officer

TOTAL None 3 days &

23 minutes

163

3. Fogging / Grass Cutting

This service is being provided for those individual or groups to ensure ecological

management and disposal.



Type of Transaction: G2C-Government to Client, G2B-Government to Business

Who may avail: Residents in the City of Meycauayan




2. Actual photo of the request To be provided by client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit requirements 1. Receive the


and check the

documents.


Staff / City


Resources Officer


Site Inspection

2. Interview of the

client


Staff

3. For approval None 3 minutes City Environment &

Natural Resources

Officer


164

4. Dredging

This service is being provided upon the requests of a barangay for desiltation and of

creek and riverways. .

Office or Division: City Enviroment and Natural Resources Office


Type of Transaction: G2C-Government to Client, G2G-Government to Government

Who may avail: Barangay Officials





CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit Approved

Request Letter address

to LCE thru CENROs

1. Receive the


and check the

documents.


Staff / City


Resources Officer


Site Inspection

2. Interview of the

client


Staff

3. For approval None 5 days

(depends on

the availability

of equipment)

City Environment &

Natural Resources

Officer

TOTAL None 5 days

(depends on

the

availability of

equipment)

165

5. Clean-Up Operation

This service is being provided upon the requests of an individual, sectors and barangay.

This activity composed of street sweeping, river/creek clean up and garbage collection



Type of Transaction: G2C-Government to Client, G2G-Government to Government

Who may avail: Barangay Officials





CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit Approved

Request Letter address

to LCE thru CENROs

1. Receive the


and check the

documents.


Staff / City


Resources Officer


Site Inspection

2. Interview of the

client


Staff

3. For approval None 1 day

City Environment &

Natural Resources

Officer

TOTAL None 1 day

166

OFFICE OF THE CITY POPULATION OFFICE

EXTERNAL SERVICES

167

1. Issuance Urban Poor Affair Office (UPAO) Certification

The UPAO certificate is issued to qualified beneficiary of a program to be undertaken through

a Community Mortgage Program (CMP). Should this on-going negotiation to facilitate the

eventual acquisition of ownership fail to materialize and the owner of the premises demands

the immediate removal of the house or structure, it is a condition that the beneficiary shall

voluntarily remove their structure and vacate the premises after due notice. Through this

certification, the Manila Electric Company is allowed to connect its service lines to the electrical

connections of the house / structure after compliance with all the requirements.

Office or Division: Office of the City Population Office


Type of Transaction: G2C / C2G – Government to Client / Client to Government

Who may avail: All


1. Barangay Certification for Meralco / Electrical Purpose – (original & photocopy)

Barangay Hall

2. Community Tax Certificate Barangay Hall or City Treasurer’s Office

3. Identification of the Client Client

4. Certification issued by the Meralco for Contractor – (original & photocopy)

MERALCO

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Submit all necessary

documents

Receive and review

the completeness

documents

Record Client basic

information (Full

name and Complete

Address) in UPAO

logbook

None 3 minutes City Population Office

assigned personnel

CPO Staff

City Population Office

Attend Orientation /

interview

Conduct orientation

interview

None 5 minutes Urban Poor Affair

Officer

CPO Staff


168

Wait for the issuance of

UPAO Certificate.

Prepare UPAO

Certificate with

corresponding

Control Number and

have it sign by the

Urban Poor Affair

Officer.

None 2 minutes Urban Poor Affair

Officer

City Population

assigned personnel


Receive UPAO

certificate

Client will received

2 copies UPAO

Certificate

None 2 minutes

CPO Staff


Proceed to the Office of

the City Mayor for

signature

Assist client to the

office of the city

mayor.

None 1 day

CPO Staff


Return the UPAO

Certificate to City

Population Office

Receive the UPAO

Certificate second

copy for office

record purpose and

give the first copy to

the client to be

submitted to

MERALCO

None 2 minutes

CPO Staff


Submit UPAO

certificate to MERALCO

TOTAL None 1 day & 14

minutes

169

2. Issuance of Pre-Marriage Orientation and Counseling (PMOC)

Certification

The Pre-Marriage certification is issued as a prerequisite for securing the marriage license of

the above couple as provided for in Presidential Decree No. 965 and Article 16 of the Family

Code.




Who may avail: Would be Couples


1. Application for Marriage License – Fully Accomplished with Original signature of the Civil Registrar Officer plus attached document requirement (Cenomar ,Birth Certificate and Etc.)

City Civil Registrar Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Present complete

requirement to City

Population Office

Receive complete

requirements

None 2 Minutes per

couples

PMOC Focal &

Secretariat City Population Office

Evaluate of

completeness

requirements

None 2 Minutes per

couples

PMOC Focal &

Secretariat City Population Office

Prepare FORM1,

Logbook and

Distribute Mariage

Expectation

Inventory

(MEI)Questionnair

e to client

None 5 Minutes PMOC Team &

Focal Secretariat


Fill out FORM1,

Logbook and answer

MEI Questionnaire

Collect FORM 1

and questionnaire

None 2 Minutes per

couples

CPO Staff City Population Office

Proceed to the

counseling room

Conduct PMOC

Session

None 2 Hours PMOC Team &

Focal Secretariat City Population Office

Prepare PMOC None 2 Minutes per CPO assigned

170

Certification Couples personnel City Population Office

Release/issue

PMOC Certificate

to client

None 2 Minutes per

Couples

CPO assigned

personnel City Population Office

Receive PMOC

Certificate

TOTAL None 2 hours & 15

minutes

3. Request For Data (Demographic Surveillance Data / Total Population /

Total Household / Child Profile / ISF Data / Others)




Who may avail: All Citizens of the City of Meycauayan


Letter Request Addressed to the City Mayor and or City

Administrator attention to the City Population office

Stating extent and purpose of the research

Printed in letterhead and noted by authorized

signatories

Client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Submit letter of

request and Sign in

the logbook.

Review letter None 2 minutes CPO assigned

personnel

CPO Staff City Population

Office

Submit approval letter

request from City

Population Office

Receive approved

letter request

None 2 minutes CPO assigned

personnel

CPO staff City Population

Office

171

Conduct interview

to client

Prepare

requested data

None

None

30 minutes

10 minutes

CPO assigned

personnel

CPO staff City Population

Office

Receive requested

data.

Release

requested data.

None 2 minutes Population

Program Worker

Administrative

Assistant IV


Office


4. Conduct of Responsible Parenthood Movement (RPM) Seminar

The RP/FP program component deals with issues related to sexual reproductive health,

including fertility and family planning concerns. It primarily aims to help couples to realize their

desired timing, spacing, and number of children in accordance with their socio-economic,

emotional, and psychological capacity.




Who may avail: Couples of Reproductive Age (CORA) in BARANGAY


1. Participation / Attendance from Couples of Reproductive Age in the Barangay

Barangay Hall

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Conduct survey

with the barangay

thru Barangay

Population Worker

Set Responsible

Parenthood

Movement

Seminar Schedule

None 1 day City Population

Office


Office

172

Fill-out attendance

Sheet and Form 1

Assist couples of

reproductive age

None 5 Minutes per

Couples

CPO assigned

personnel City Population

Office

Attend RPM seminar Discuss module

on

Responsible

Parenting

Home

Management

Fertility

Awareness

Family Planning

Method

None 40 Minutes

per Module

City Population

Officer

CPO assigned

Personnel

City Population

Office


minutes

5. Conduct of Kalalakihang Tapat sa Responsibilidad at Obligasyon sa

Pamilya at Asawa (KATROPA) Seminar

The KATROPA or Kalalakihang Tapat sa Responsibilidad at Obligasyon sa Pamilya is an

aspiration or movement which aims to shape and change men as responsible individuals,

parents, and partners for the development of their family and the community.




Who may avail: Male Participants in the Barangay


1. Participation / Attendance of Male participants from different sector in the Barangay

2. RPFP Form 1

Third Floor Room 307

Barangay Hall

CLIENT STEPS AGENCY FEES TO PROCESSING PERSON

173

ACTIONS BE PAID TIME RESPONSIBLE

Conduct survey with

the barangay thru

Barangay

Population Worker

set KATROPA

Seminar Schedule

None 1 day CPO assigned

personnel

CPO Staff

City Population

Office

Fill-out attendance

Sheet and Form 1

Assist Male

Participants age

None 5 Minutes per

Couples

CPO assigned

personnel

CPO Staff

City Population

Office

Attend RPM seminar Discuss module on

Ako bilang lalake

Ang aking

sekswalidad

Malusog na

pamumuhay

Pagpapaganda ng

samahang

magasawa

Pangangalaga sa

Pagbubuntis

Ako bilang ama

Ako bilang

KATROPA

None 40 Minutes per

Module

City Population

Officer

CPO Staff

City Population

Office


minutes

174

6. CROSSROAD – Adolescent Health and Youth Development Seminar

Crossroads is part of the City Population Office thrust program on Adolescent Health and

Youth Development (AHYD) which focuses on the implication of sexual & non sexual risky

behaviors among youth through MOVIE/FILM PRESENTATION and focus group discussion on

the necessary practical life skills for youth. It aims to discuss the current issues and

concerns among the Filipino youth and the possible strategies to solve the issues towards the

attainment of a happy, healthy and empowered Filipino youth.




Who may avail: Grade 10 student from Public and Private School in

Meycauayan


1. Participation / attendance of Grade 10 student from Public and Private School in Meycauayan

2. RPFP Form 1

Public and Private High school


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Coordination with

School Division Office

(SDO), School Heads

and School Guidance

Coordinator

None 1 day City Population

Officer

Population Program

Worker

CPO Staff


Orientation / Meeting

with education

program supervisor

representative from

SDO, School Heads

and School Guidance

Coordinator

None 4 Hours City Population

Officer

Population Program

Worker

CPO Staff


Set CROSSROAD

Schedule

None 1 Hour City Population

Officer

Population Program

Worker

CPO Staff


Fill-out

attendance

Sheet and Form

Assist Grade 9 & 10

Participants

None 30 Minutes Population Program

Worker

CPO Staff

175

1

Conduct Crossroad

Training


Attend

CROSSROAD

seminar

Discuss Crossroad

Module

- Fertility awareness

- 12 Life skills - Frequently asked

questions on HIV AIDs,Teenage Pregnancy etc.

None

40 Minutes per

Module

City Population

Officer

Population Program

Worker

CPO Staff


Watch Film

Presentation

Show Movie entitled

CROSS ROADS

None

45 minutes

City Population

Officer / Population

Program Worker

CPO Staff


Role Playing

Assist in the Role

Playing

30 minutes

City population

Officer

Population Program

Worker

CPO Staff


TOTAL None 1 day, 6 hours

& 25 minutes

176

7. Conduct of Operation Timbang (OPT)

To generate data on the nutrition situation of children as input to community nutrition assessment,

nutrition program planning, and monitoring and evaluation of local nutrition programs.




Who may avail: 0 – 59 months old Children


None None


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Conduct Survey Re:

Current Nutritional

situation of Children

age 0-59 months old

thru barangay nutrition

scholar

None 2 Days Barangay Nutrition

Scholar

City Population

Office

Cooperate with the

Barangay Nutrition

Scholar

Conduct Operation

Timbang

None 50 days Barangay Nutrition

Scholar

City Population

Office

Record data

Child Weight

Child Height

Birthday/ Full

Name/Address

None 5 minutes per

Child

Barangay Nutrition

Scholar

City Population

Office

Encode Child

Nutritional Data on

Electronic OPT Plus

None 3 Days for

Small Barangay

7 Days for

Large Barangay

Barangay Nutrition

Scholar

City Population

Office

Print E-OPT copy and

submit it to Nutrition

Action Officer and

Coordinator

None 1 hour Barangay Nutrition

Scholar

City Population

Office

177

Consolidate E-OPT

submitted by the

Barangay Nutrition

Scholar

None 1 week before

end of the

quarter

City Nutrition

Action Officer

CNPO Staff

City Population

Office

Conduct Monthly

reweighing

None Monthly Barangay Nutrition

Scholar

City Population

Office

TOTAL None 50 days

8. Supplementary and Complementary Feeding Program The Project aims to promote the National Nutrition Council (NNC) - Infant and Young Child Feeding (IYCF) scheme in the conduct of the supplemental feeding program for the underweight and severely underweight 0-59 month’s old children in the different barangays of the Local Government Unit of Meycauayan City.




Who may avail: 0 – 59 months old Children in BARANGAY


None None

CLIENT

STEPS AGENCY ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Prepare Project Proposal,

Access Card and others.

None 10 working

days of

processing

Nutrition

Coordinator

CNPO Staff

City Population

Office

Distribute allocated budget

for Feeding Program and

Access Card to Barangay

Nutrition Scholar

None Monthly

for 4 Months

CNPO Staff

City Population

Office

Prepare Nutritious Meal plus

Milk and feed the severely

underweight Children in the

barangay

None 2 Hours per

Feeding

CNPO Staff

City Population

Office

TOTAL None 4 months

178

OFFICE OF THE CITY ECONOMIC ENTERPRISE

MANAGEMENT OFFICER

EXTERNAL SERVICES

179

1. Availment of Convention Center The City of Meycauayan Convention Center is one of the public utilities, managed and operated by CEEMO. The CRF is issued for General Public that wishes to use/rent the CMCC. The CEEMO is authorized by the City Treasury Office to issue and collect revenue in this facilities

Office or Division: City Economic Enterprise Management Office (Market Office)




CHECKLIST OF

REQUIREMENTS

WHERE TO SECURE

None None

CLIENT STEPS AGENCY

ACTIONS FEES TO BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Verify the

availability of the

date from City

Economic

Enterprise

Management

Office (CEEMO)

Assist the client

that wishes to

rent / use the

convention

None 5 minutes

Market Supervisor

III

CEEMO assigned

personnel

City Economic

Enterprise

Management

Office

Fill-out Convention

Request Form

(CRF)

Check the CRF None 5 minutes

Market Supervisor

III

CEEMO assigned

personnel

City Economic

Enterprise

Management

Office

Pay the

corresponding

Rental Fees

Receive

payment and

issue official

receipt.

Reservation fee-

1,000

3rd floor – 4,000

2nd floor – 6,000

Executive office –

1,500 with lobby –

3,000

5 minutes

Market Supervisor

III

CEEMO assigned

personnel

City Economic

Enterprise

Management

Office

TOTAL: (see schedule of

fees) 15 minutes

180

2. Collection of Transport Terminal Fees

The CEEMO (Transport Division) manages the collection of terminal fees at the Meycauayan Common Transport Terminal. Public utility vehicles is allowed to pick-up commuters in the MCTT in exchange for a fee per trip.

Office or Division: City Economic Enterprise Management Office

(Transport Division)



Who may avail: Terminal Drivers and Operators


None Meycauayan Transport Terminal


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Request trip

ticket Issue trip ticket None 5 minutes

CEEMO

assigned

personnel

City Economic

Enterprise

Management

Office

Pay the

corresponding

fee

Receive payment and

issue official receipt.

UV’s

P50.00

PUJ’s

P15.00 – 19

seaters

below

P20.00 – 20

seaters up

2 minutes

CEEMO

assigned

personnel

City Economic

Enterprise

Management

Office

TOTAL: (see

schedule of

fees) 7 minutes

181

3. Availment of Burial Niche and Crypt

The Calvario Public Cemetery is one of the basic services of City Government of

Meycauayan, managed by CEEMO (Public Cemetery Division) and shall exercise function and

responsibilities for efficient and effective services.

Office or Division: City Economic Enterprise Management Office (Public

Cemetery Division)



Who may avail: Relatives of deceased Meycauayan residents


1. Death Certificate Local Civil Registrar Office

2. Permit( Burial,Transfer,Exhumation and

Cremation.

City Health Office

3. Contract of Agreement Public Cemetery Division


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

Check the

availability of niche

or crypt.

Assist the client to

where the available

niche or crypt is.

None 5 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Fill-out the Burial

application form.

Check the

application form None 7 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Accomplish the

Contract of

Agreement

Check the Contract

of Agreement

None

8 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Pay the

corresponding fee.

Receive payment

and issue official

receipt.

Niche

(Apartment)

initial 5 years

5 minutes

Cemetery

Caretaker

City Economic

182

– 10,000

Renewable

every year –

1,000

Crypt – 1,500

(initial 5 yrs.)

Renewable

every year -

300

Enterprise

Management

Office

TOTAL: (see schedule

of fees) 23 minutes

4. Availment of Cremation Services

The Public Cemetery division will ensure effective delivery of service and undertake

improvement’s to cremation facility for a safer, cleaner and more pleasing environment.

Office or Division: City Economic Enterprise Management Office (Public

Cemetery Division)



Who may avail: Relatives of the deceased


Requirements:

1. Duly Accomplished Cremation Authorization Form (CAF)

Calvario Public Cemetery

2. Death Certificate Local Civil Registrar

3. Cremation Permit City Health Office

4. Photocopy of valid ID, applicant and two witnesses (for the contract)

5. Residence Certificate of the applicant City Treasury Office

6. If funeral wake exceeds seven (7) days, Embalmer certificate

Funeral services

7. Payment of Cremation fees Public Cemetery division

CLIENT STEPS AGENCY

ACTIONS

FEES TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

183

Accomplish Cremation

Authorization Form

(CAF) and submit to

Calvario Public

Cemetery office together

with all the requirements.

Check all

requirements None 5 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Proceed to the Office of

the City Mayor for the

approval.

Verify all

requirements None 15 minutes

Executive Asst.

Office of the

City Mayor

Accomplish the Contract

of Agreement None None 5 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Pay the corresponding

fee

Receive

payment and

issue official

receipt.

Cremation

Fees –

P10,000.00

5 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

Wait for the schedule of

cremation service.

List the

cremation

schedule to

white board

None 3 minutes

Cemetery

Caretaker

City Economic

Enterprise

Management

Office

TOTAL: P10,000.00 33 minutes

184

OFFICE OF THE CITY COOPERATIVE OFFICER

EXTERNAL SERVICES

185

1. Assistance to Electronic submission of Cooperative Annual

Performance Report

Assist cooperative on the encoding and submission of Cooperative Annual Performance Report to Cooperative Development Authority (CDA) Portal.

Office or Division: City Cooperative Office


Type of Transaction: G2B - Government to Business

Who may avail: Primary Cooperatives


Audited Financial Statement Primary Cooperative

Accomplished Performance Report Form CDA Website

Accomplsihed Social Audit Form CDA Website


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in the

client log book

Assured that the client

has filled out the

necessary information

None 2 minutes

Administrative

Assistant III

City Cooperative

Office

2. Submit the

necessary

documents

Receive the required

documents and check for

completeness

None 5 minutes

Administrative

Assistant III

City Cooperative

Office

3. Wait to be

encoded

Encode the submitted

documents on-line and

submit it to CDA portal

None 1 hour

Administrative

Assistant III

City Cooperative

Office

4. Ask for a copy

of submitted

documents

Print the encoded and

submitted report and

provide client a copy to

be submitted to CDA

Regional Office

None 3 minutes

Administrative

Assistant III

City Cooperative

Office

TOTAL: None 1 hour & 10

minutes

186

2. Issuance of Certification for securing Business Permit

The certification is issued when a primary cooperative secure a business permit. This is being done to ensure that the cooperative is legally operating as cooperative and have submitted necessary documents






Certificate of Compliance CDA Regional Office

Cooperative Annual Performance Report Primary Cooperative

Articles & By-laws (for new/branching out) Primary Cooperative

CDA Certificate of Registration CDA Regional Office


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in the

client log book

Assured that the client

has filled out the

necessary information

None 2 minutes

Administrative

Assistant III

City Cooperative

Office

2. Submit the

required

documents

Receive the required

documents and check for

its validity

None 5 minutes

Administrative

Assistant III

City Cooperative

Office

3. Get the

printed

certification

Print the certification to be

signed by the Department

Head

None 3 minutes

Administrative

Assistant III

OIC-City

Cooperative

Officer

City Cooperative

Office

TOTAL: None 10 minutes

187

3. Provision of Technical Assistance thru Trainings, Seminar and

Workshop

In line with the program of the City Government to help the cooperative sector. The office is giving continuing education to the officers of the different cooperatives in the City of Meycauayan for them to be able to comply to the required training requirements mandated by the Cooperative Development Authority (CDA)






Written request signed by the Board of

Director

Primary Cooperative


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Sign in the

client log book

Assured that the

client has filled out

the necessary

information

None 2 minutes

Administrative

Assistant III

City Cooperative

Office

2. Submit written

request of the

training /

seminar

Receive the written

request None 1 minute

Administrative

Assistant III

City Cooperative

Office

Inform the client of

the procedure None 2 minutes

OIC-City Cooperative

Officer

City Cooperative

Office

Coordinate to the

proper agency as to

kind of trainings are

being requested

None 3 days


Officer

City Cooperative

Office

Notify the client for

any actions of their

request

None 7 days

Administrative

Assistant III

City Cooperative

Office

TOTAL: None 7 days

188

4. Management of Pasalubong Center

In line with the project of Department of Trade and Industry, the City Cooperative Office has been chosen to be partner implementer of the program to improve the growth and development of cooperatives and uplift the economic lives of coop members.



Type of Transaction: G2B - Government to Business / G2C – Gov’t. to Citizens

Who may avail: Primary Cooperatives / Citizens


Official Receipt Bureau of Internal Revenue (BIR)

Quotation /Sampling Cooperatives / Business Entrepreneur

BFAD Certification Bureau of Food and Drugs


PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Inquire at

Pasalubong

Center

Answer the queries

of the client None 5 minutes

Administrative

Assistant I

City Cooperative

Office

2. Proceed to

City

Cooperative

Office

Interview and

assess the client None 2 minutes

Administrative

Assistant I

City Cooperative

Office

3. Sign in the

client log book

Assured that the

client has filled out

the necessary

information

None 2 minutes

Administrative

Assistant III

City Cooperative

Office

4. Present the

product listing

/ brochure and

quotation

Interview and

explain to the client

the procedures

None 10 minutes


Officer

City Cooperative

Office

Notify the client

upon approval of

their request

None 3 days


Officer

City Cooperative

Office

TOTAL: None 3 days

189

OFFICE OF THE CITY PUBLIC EMPLOYMENT

SERVICE OFFICER

EXTERNAL SERVICES

190

1. Issuance of Job Referral

Labor Market Information constitutes any information that affects the movement of labor

supply and demand. One of its activities is to provide employment information services

to jobseekers, both for local and overseas employment and recruitment assistance to

employers. Referral is a process of directing pre-screened jobseekers to employers with

vacancies matching their qualifications, while placement is the result of a successful

referral.

Office or Division: City Public Employment Service Office


Type of Transaction: Government to Client / Government to Business

Who may avail: General Public / All


1. Resume To be provided by client

2. Endorsement Letter from PESO

Manager (for non – resident of

Meycauayan)

Public Employment Service Office (PESO)

3rd

floor room 312

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PRCESSING

TIME

PERSON

RESPONSIBLE

1. Submit filled –

out form and

Resume /

Bio – Data.

Review submitted

Resume / Bio –

Data, match

qualifications with

vacant position and

prepare Job

Referral.

None 5 minutes

Labor and Employment

Officer I

and

Public Employment

Service Office Manager

Public Employment

Service Office

2. Received job

Referral. Release Job

Referral None 1 minute

Labor and Employment

Officer I

Public Employment

Service Office


191

2. Business Accreditation

(Conduct Local & Special Recruitment Activity)

All land or sea-based licensed recruitment agency may seek PESO assistance in conducting Special Recruitment Activities (SRA) in the city. PESO makes sure that the agency seeking assistance is authorized by the Philippine Overseas Employment Administration (POEA) and shall in no way allow any land based or sea based licensed recruitment agency with incomplete documents to conduct Special Recruitment Activities (SRA).

Office or Division: City Public Employment Service Office


Type of Transaction Government to Client

Who may avail: General Public / All


1. List of Requirements for Accreditation to

PESO

Letter of Intent Address to Hon. Linabelle

Ruth R. Villarica – City Mayor Thru:

Josefina C. Geslani Ph.D.

Business Permit Latest Copy

DOLE Certficate of Registration

Philjobnet Registration

BIR & SEC Certficate of Registration

List of Vacancies

Public Employment Service Office

(PESO)

3rd floor room 312

CLIENTS STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit the

filled - out form

and List of

Requirements

Review submitted

filled – out form and

issued List of

Requirements None 1 hour

Labor and

Employment Officer I

Job Order and Public

Employment Service

Office Manager

Public Employment

Service Office

2. Local /

Overseas

Agency shall

notify PESO –

Meycauayan of

its intention to

conduct LRA

PESO Manager

refers / endorses

the letter to the

Mayor for Approval None 3 days

Public Employment

Service Office

Manager

And City Mayor

Public Employment

Service Office

192

/SRA by

means of

Letter of Intent

one (1) week

prior to the

conduct of

SRA / LRA

3. Wait for the

Letter of No

Objection

PESO –

Meycauayan will

send Letter of No

Objection, upon

approval of the

Mayor (Thru Email)

None 20 minutes

Public Employment

Service Office

Manager and

City Mayor

Public Employment

Service Office

4. Upon Receipt

of the letter of

no objection,

the agency will

coordinate with

and send flyers

PESO –

Meycauayan will

post Social Media

and distribution

prior to the conduct

of LRA / SRA

None 1 day

Job Order and

Public Employment

Service Office

Manager

Public Employment

Service Office

5. Local /

Overseas

placement

agencies are

required to

submit a

terminal report

immediately

after the

conduct of

SRA / LRA to

know the total

number of

applicants who

passed the

initial interview

and

examination for

passible

recruitment

Labor Employment

Officer I will

received the

Terminal report of

agency

None 1 hour

Labor and

Employment Officer I

Public Employment

Service Office

TOTAL None 3 days

193

OFFICE OF THE CITY DISASTER RISK REDUCTION

MANAGEMENT OFFICER

EXTERNAL SERVICES

194

1. Emergency Response

Emergency situations warranting a response can range from natural disasters to hazardous materials problems and transportation incidents. Emergency response plans are a critical component of workplace safety. Response time is an important aspect of emergency response. This refers to how long it takes emergency responders to arrive at the scene of an emergency after the emergency response system has been activated. A long response time can result in increased and permanent damage, a higher likelihood of fatalities, and greater distress to those involved. As such, response time is often used as a proxy for the effectiveness of an emergency response program.

Office or Division: Office of the City Disaster Risk Reduction Management Officer


Type of Transaction: Government to Client/ Government to Business/ Government to Government



N/A

N/A


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Call hotline (044)815-

0404

0935 488 7038

Walk –in

1. Answer

emergency call ,

assess the case and

coordinate to

responder on duty

None

1 minute

Radio Operator

City Disaster Risk

Reduction

Management Office

2. Wait for the

responders &

ambulance

2. Dispatch

responder and

ambulance

None

Area A – 10

minutes

Area B -15

minutes

Responder on Duty

City Disaster Risk

Reduction

Management Office

3. Receive First Aid

Treatment

3. Assessment of

patient

-Give first aid

treatment (for

emergency cases)

None 15-20 minutes Responders on duty

City Disaster Risk

Reduction

Management Office

4. Go to nearest

hospital ( if further

medical attention is

needed)

* For emergency and

life threatening cases

4. Endorse to

hospital (if further

medical attention is

needed)

None

5 minutes

Responders on duty

City Disaster Risk

Reduction

Management Office

5. If not life threatening

request to transfer at

hospital of choice

5. Conduct to

hospital of choice


195

2. Medical Transfer Conduction

The intra- and inter-hospital patient transfer is an important aspect of patient care which is

often undertaken to improve upon the existing management of the patient. It may involve

transfer of patient within the same facility for any diagnostic procedure or transfer to another

facility with more advanced care. The main aim in all such transfers is maintaining the

continuity of medical care. As the transfer of sick patient may induce various physiological

alterations which may adversely affect the prognosis of the patient, it should be initiated

systematically and according to the evidence-based guidelines. The key elements of safe

transfer involve decision to transfer and communication, pre-transfer stabilization and

preparation, choosing the appropriate mode of transfer, personnel accompanying the patient,

equipment and monitoring required during the transfer, and finally, the documentation and

handover of the patient at the receiving facility. These key elements should be followed in each

transfer to prevent any adverse events which may severely affect the patient prognosis.

Office or Division: Office of the City Disaster Risk Reduction Management Office





N/A

N/A


BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Call hotline

(044)815-0404

09

Walk –in

1. Answer emergency

call , assess the case

and coordinate to

responder on duty

None

1 minute

Radio Operator

City Disaster Risk

Reduction

Management Office

2. Wait for the

responders &

ambulance

2. Dispatch responder

and ambulance

None

5-10 minutes

Responder on Duty

City Disaster Risk

Reduction

Management Office

3. Coordinate with

responders

3. Re assessment

None

10-15 minutes

Responders on duty

City Disaster Risk

Reduction

Management Office

4. Arrived to

hospital

4. Endorsed to Doctor

on Duty

None

Depends upon the

requested hospital

TOTAL None Depends upon

the requested

hospital

196

3. Request for Training

Organize, train, equip and supervise the local emergency response teams, ensuring that

humanitarian aid workers are equipped with basic skills.

Office or Division: Office of the City Disaster Risk Reduction Management Office


Type of Transaction: Government to Client/ Government to Business/ Government to Government






FEES

TO BE

PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit request

letter

1.Submit to Mayor’s

Office for approval

None

3 working days Admin and Training

2.Wait for approval

schedule

2.Assign training team

None

2 days Admin and training

3. Conduct training to

selected venue of

requested agency or

entity

3. Training team conduct

type of training/seminar

requested

None

Depends on

requested

training

Admin and training

Training team

TOTAL None Depends on

requested

training

197

OFFICE OF THE CITY VETERINARIAN

EXTERNAL SERVICES

198

1. Application for New/Renewal of Butcher and Meat Handler’s License

Only licensed Butchers/Meat Handlers are allowed to slaughter animals in the City

slaughterhouse and Poultry Dressing Plant (PDP). They are taught of the importance of

humane slaughter of animals that is consistent to RA 8485 or the Animal Welfare Act of 2007.

Furthermore, this ensures that the person handling the meat is free from any communicable

diseases that may contaminate the meat.

Office or Division: OFFICE OF THE CITY VETERINARIAN



Who may avail: Butchers and Meat Handlers


1. Drug Free Report (1Photocopy) Authorized Drug testing institution

2. Health Certificate (1Photocopy) City Health Office

3. Barangay Clearance (1Photocopy) Barangay where applicant resides

4. Certificate of Attendance in Butchers/Meat Handlers

Seminar (for renewal) (1Photocopy)

City Veterinary Office

5. Expired Butcher/Meat Handler’s License (for renewal) City Veterinary Office

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Fill out Application

Form and submit all the

requirements

1.1 Receive, verify

the requirements

and issue Order of

Payment


Office of the City

Veterinarian

2. Proceed to the City

Treasurer’s Office and

pay the required fees.

Secure Official Receipt

2.1 Receive

payment and issue

Official Receipt


Clerk

Office of the City

Treasurer


Receipt at the City

Veterinary Office

3.1 Receive, record

and prepare the

Butcher/Meat

Handler’s License

for signature of the

City Veterinarian


Office of the City

Veterinarian

4. Sign in the logbook

and receive the

Butcher/Meat Handler’s

License

4.1 Release the

Butcher/Meat

Handler’s License


Office of the City

Veterinarian


199

2. Anti-Rabies Vaccination for Walk-In Dog/Cat Owners

Rabies is a fatal but a vaccine preventable disease. RA 9482 or Anti Rabies Act of 2007

requires all pet animals to be vaccinated against Rabies. This is in line with our Vision of a

Rabies Free Meycauayan City.




Who may avail: Dog/Cat Owners


1. Vaccination Record, if any (original) City Veterinary Office, Licensed Veterinarian

2. Dog/Cat None

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Bring the pet and fill

out the request form

1.1 Examine the

pet, interview the

owner and record

data in the Dog

Registry Database

Form

1.2 Update the

vaccination record,

if any, or prepare

the Certificate of

Rabies Vaccination

1.3 Administer the

vaccine and give

post vaccination

instructions

None

None

None

5 minutes

2 minutes

2 minutes


Office of the City

Veterinarian


Office of the City

Veterinarian

City Veterinarian

Veterinarian I

Administrative Aide

III

Office of the City

Veterinarian

2. Sign in the Dog

Registry Database

Form and receive the

Certificate of Rabies

Vaccination

2.1 Release the

Certificate of Rabies

Vaccination


Office of the City

Veterinarian


200

3. Redemption of Impounded Pet/Animal

Stray animals are prohibited on public places such as roads, streets and other similar places

under RA 8485 (Animal Welfare Act of 1998) and City Ordinance 2012-05 (Meycauayan City

Veterinary Code).




Who may avail: Owners of Impounded Pet/Animal


1. Valid ID Any government institution that issues ID

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE


Veterinary Office if the

pet/animal was

impounded and present

a valid ID

1.1 Check the

impounding report,

validate ID

presented and issue

Order of Payment


Assigned personnel

Office of the City

Veterinarian

2. Proceed to

Impounding Facility to

check physically if the

animal is the owner’s

pet/animal

2.1 Present all

animals impounded


Office of the City

Veterinarian





3.1 Receive

payment and issue

Official Receipt


Clerk

4. Proceed to City

Veterinary Office and

present the Official

Receipt

4.1 Record the data

and prepare the

Release Order


Office of the City

Veterinarian

5. Proceed to the

Impounding Facility and


Receipt and Release

Order

5.1 Receive and

verify Official

Receipt and

Release Order


Office of the City

Veterinarian


201

4. Issuance of Veterinary Health Certificate

Veterinary Health Certificate is requested mainly for the purpose of shipping animals. This

ensures that the pet dog/cat is vaccinated against Rabies prior to shipment.




Who may avail: Dog/Cat Owners


1. Vaccination Record, if any City Veterinary Office, License Veterinarian

2. Dog/cat None

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Fill out request form

(Bring the dog/cat and

vaccination record, if

any)

1.1 Interview the

client and record

data

1.2 Assess the

dog/cat

None

None

5 minutes

2 minutes


Office of the City

Veterinarian

City Veterinarian

Veterinarian 1

Office of the City

Veterinarian





2.1 Receive

payment and issue

Official Receipt


Clerk

3.Proceed to the City

Veterinary Office and


Receipt

3.1 Receive the

Official Receipt and

prepare the

Veterinary Health

Certificate


Office of the City

Veterinarian

4. Sign in the logbook 4.1 Release the

Veterinary Health

Certificate


Office of the City

Veterinarian


202

OFFICE OF THE CITY AGRICULTURIST

EXTERNAL SERVICES

203

1. Distribution of Vegetable Seeds and Fertilizer

Vegetable seeds and fertilizers are distributed to various stakeholders which aims to

help households and community to plant and produce healthy, organic foods.

Office or Division: Office of the City Agriculturist



Who may avail: Walk in Clients, Barangays, Business Sector, Civil Society

Organization, Religious Sector and Schools


Verbal request Letter Request (Original)


CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSIN

G TIME

PERSON

RESPONSIBLE

1.Fill out the Request

Form and/or Submit

Letter of Request

Receive, process

the request form

and / or letter

request


IV

Office of the City

Agriculturist

2.Submit the duly

accomplished request

form

Prepare and

release the item.


Assistant II

Office of the City

Agriculturist


204

2. Seminar and Training for Urban Gardening and Other Topics Related to

Agri – Aqua Production

Conducted seminar and training to requesting stakeholders to earn knowledge

regarding agri – aqua production.




Who may avail: Barangays, Business Sector, Civic Society Organizations, Religious Sector

and Schools




CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1.Submit Letter of

Request

1.1 Receive and

process the letter

request

None 3 minutes Community Affairs

Officer I

Office of the City

Agriculturist

1.2 Assess and

schedule

manpower for

implementation

None 5 minutes Concurrent – OIC,

City Agriculture Office

Office of the City

Agriculturist


205

3. Issuance of Certificate of Land Reclassification

Requesting clients who purchased agricultural land for conversion to industrial use are

issued certificate of land reclassification.




Who may avail: Business Sector (Vendee)


Tax Declaration Office of the City Assessor

Land Title Registry of Deed

Letter Request (Original) To be provided by client

CLIENT STEPS AGENCY

ACTIONS

FEES TO

BE PAID

PROCESSING

TIME

PERSON

RESPONSIBLE

1. Submit Letter

Request

Receive, process

the letter of

request

None 3 minutes Private Secretary III

Office of the City

Mayor


Agriculture Office and

present the approved

letter of request

2.1 Receive and

verify the letter of

request

None 3 minutes

Agricultural Officer

Office of the City

Agriculturist

2.2 Schedule the

on-site inspection

None 3 minutes Concurrent – OIC,

City Agriculture Office

Office of the City

Agriculturist

3. Receive the

certificate and sign in

the logbook

Release the

certificate


Office of the City

Agriculturist


206

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Answer the Client Feedback Form (to be taken in

every Offices or at Public Assistance and

Complaint Desk) and drop it at the designated

drop box in front of the Public Assistance and

Complaint Desk.

Contact info: 0925-875-5735 or

[email protected];

[email protected]

or

www.cityofmeycauayanbulacan.gov.ph

How feedbacks are processed Every Friday, the City Information and

Community Relations Office (CICRO) opens the

drop box and compiles and records all Client

Feedback Forms submitted.

Feedback requiring answers are forwarded to the

relevant offices and they are required to answer

within three (3) days of the receipt of the Client

Feedback Form.

The answer of the office is then forwarded to the

CICRO.

CICRO will forward the answer to the citizen.

For inquiries and follow-ups, clients may contact

the following number: 0925-875-5735 or

[email protected];

[email protected]

or


How to file a complaint Answer the Client Complaint Form (to be taken in

every Offices or at Public Assistance and

Complaint Desk) and drop it at the designated

drop box in front of the Public Assistance and

Complaint Desk.

207

Complaints can also be filed via telephone,

Facebook Messenger or official website of the

City of Meycauayan, Bulacan. Make sure to

provide the following information:

Name of Client

Contact Number of Client

Email Address of Client

Name of person being complained

Incident

Evidence (All client information will be kept confidential)


the following telephone number: 0925-875-5735

or

[email protected];

[email protected]

or


How complaints are processed Every Friday, the City Information and

Community Relations Office (CICRO) opens the

drop box and compiles and records all

complaints submitted.

Complaints shall then be forwarded to the City

Administrator’s Office for evaluation.

Upon evaluation, the City Administrator shall

start the investigation and forward the complaint

to the relevant office for their explanation or to

the Investigating Committee on Administrative

Cases (ICAC) depending on the complaint filed.

The City Administrator / ICAC will create a report

after the investigation and shall submit to the City

Mayor for appropriate action.

The City Administrator / ICAC will give the

decision on the complaint to City Information and

Community Relations Office (CICRO).

208

The City Information and Community Relations

Office (CICRO) will then forward the decision to

the client.


the following telephone number: 0925-875-5735

or

[email protected];

[email protected]

or


Contact Information of CCB,

PCC, ARTA

ARTA : [email protected]

: 1-ARTA (2782)

PCC : 8888

CCB : 0908-881-6565 (SMS)

mailto:[email protected]