city bank - (finacle) information system report
TRANSCRIPT
Contents
Executive Summery..............................................................................................................................3
1.0 Introduction.....................................................................................................................................4
2.0 Requirement 1: Role of information system in City Bank..........................................................6
2.1 Five major functions of FINACLE (Information System)................................................................6
2.2 FINACLE (IS) supports Lower to Higher level of organization.......................................................9
2.3 Benefits of having FINACLE as Information System.....................................................................10
3.0 Requirements 2: Apply Systems Approach to Understand Information Systems...................11
3.1 INPUT........................................................................................................................................................11
3.2 PROCESSING...........................................................................................................................................12
3.3 OUTPUT...................................................................................................................................................12
4.0 Requirements 3: Information Systems and Web Technology..................................................14
4.1 Web technology is being used in City Bank……………………………………………………..14
4.2 How Web Technology is helping to Achieve Their Objectives……………………………….…15
5.0 Requirement 4: Technical Understanding.................................................................................16
5.1 Types of Database and Database Management System Package Used in Are…………………...16
5.2 Two Examples of Reports Generated by the Systems……………………………………….…..16
5.3 One Data Mining Example…………………………………………………………………….....17
5.4 List of 5 Entities and 5 Attributes of Each Entity……………………………………………......17
6.0 Requirement 5: Information Systems Security.........................................................................18
6.1 Five Information Systems Threats For City bank………………………………………………18
6.2 Two Most Dangerous Threats……………………………………………………………………19
6.3 Security Management Tools to Prevent These Threats………………………………………….19
7.0 Conclusion....................................................................................................................................20
References...........................................................................................................................................21
List of Figures
Figure 1: Business Division……………………………………………………………………………….4
Figure 2: Finacle Logo…………………………………………………………………………………….5
Figure 3: Functions of IS ...........................................................................................................................6
Figure 4: Application development and maintenance................................................................................6
Figure 5: Application management services..............................................................................................7
Figure 6: Migration service......................................................................................................................................7
Figure 7: Performance……………………................................................................................................8
Figure 8: software performance engineering.............................................................................................8
Figure 9: Level of organization……………………………………………………………………………9
Figure 10: Input process................................................................................................................................11
Figure 11: Processing................................................................................................................................................12
Figure 12: Examples of outputs.............................................................................................................................12
Figure 13: Inputs and Outputs................................................................................................................................13
Figure 14: Web technology.......................................................................................................................14
Figure 15: Data mining example...............................................................................................................17
Figure 16: Security system .........................................................................................................………..18
Figure 17: cyber crime…………………..................................................................................................18
Figure 18: Phishing...................................................................................................................................19
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Executive summary
For our project we got the opportunity to conduct an interview with the City Bank. From the interview we got
an idea about how things actually work in the corporate world and how the Information System plays an
important role in any bank. Citibank is a consumer division of financial services multinational Citigroup.
This report basically points out these requirements - Role of information system, Apply System Approach to
Understand Information Systems, Information Systems and Web Technology, Technical Understanding,
Information Systems Security. In this report we’ll get to know all about these requirements
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1.0 Introduction
The City Bank is one of the oldest private Commercial Banks operating in Bangladesh. It is a top bank
among the oldest five Commercial Banks in the country. It started their operations in 1983. The Bank
started its journey on 27th March 1983 through opening its first branch at B. B. Avenue Branch in the
capital, Dhaka city. The City Bank is among the very few local banks which do not follow the traditional,
decentralized, geographically managed, branch based business or profit model. Instead the bank manages
its business and operation vertically from the head office through 4 distinct business divisions namely
1. Corporate & Investment Banking
2. Retail Banking (including Cards)
3. SME Banking &
4. Treasury & Market Risks.
Figure 1: Business division
Under a real-time online banking platform, these 4 business divisions are supported at the back by a
robust service delivery or operations setup and also a smart IT Backbone. The bank currently has 87
online branches spread across the length & breadth of the country.
The City Bank Limited adopted Information System in 2002 named 'FINACLE' provided by
Infosys Technologies Limited, the global IT consulting, software products and services powerhouse4
.
Figure 2: Finacle logo
Infosys provides The City Bank with a wide range of services that support and complement
FINACLE Information System. Drawing on its expertise in the banking domain, strong quality
orientation, technology expertise and ability to successfully transform large and complex banks,
FINACLE helps The City bank move from planning to seamless implementation
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2.0 Role of Information Systems in the City Bank Ltd.
2.1 Five major functions of FINACLE (Information System)
Figure 3: Function of IS
I. Application development and maintenance
FINANCE Application Development and Maintenance services are designed to offer banks the
cost-efficiencies of reliably outsourcing the maintenance and enhancement of FINACLE solutions.
The services can be categorized as:
Figure 4: Application development and maintenance
II. Application management
FINACLE guarantees high availability, high performance, and high service levels, at the bank.
FINACLE Application Management services ensure that FINACLE solutions are managed and
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FINACLE
Application development and
maintenance
Application management
Migration Services
Performance Tuning
Software Performance Engineering
Application developmen
t and customizati
on
Application enhanceme
nt
Application upgrade
Application maintenanc
e
Application integration
Interfacing with other
applications
operated on a 24/7 basis, in a highly available and secure environment to transact business
efficiently.
Figure 5: Application management services
III. Migration Services
Migration services from FINACLE focus on enabling banks to upgrade their technology platforms
to the latest version of FINACLE, with minimal business disruption..
Figure 6: Migration service
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Iv. Performance Tuning
Performance tuning from FINACLE is designed to enable the customer to derive enhanced system
performance from the FINACLE suite of solutions.
Figure 7: performance
These services help identify potential performance bottlenecks and recommend changes, for
immediate implementation.
v. Software Performance Engineering
FINACLE empower banks to make appropriate, well-informed and data driven decisions when
setting up their excellence centre for performance. And also enable banks to make critical decisions
regarding investments, go-live readiness, new product introduction, mergers, acquisitions and
business portfolio expansions.
Figure 8: software performance engineering
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2.2 FINACLE (IS) supports Lower to Higher level of organization
Figure 9: Level of organization
FINACLE is used by every level of management. In fact some authorized no managerial employees can
use FINCALE. This helps to Speed up their decision making process and flow of information.
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Top Level1. Enhance decison making
2. Helps to implement strategies and plans.
3. Easy Flow of information.
Mid Level1. Enables effevtive communicaton
2. Helps preparing financial statement and budget
3. Bridge between Top and Lower level managers
Lower level1. Helps to Keep record of daily
transactions2. Creates customer value by satisfying their
need3. Enables accountability
2.3 Benefits of having FINACLE as Information System
• Cost-effective Business Engine: Finacle (IS) enables The City Bank to gain access to a new
customer by setting up a low-cost channel to. The solution presents banks with the advantages of
reduced integration by leveraging common interface messages, maintenance and deployment
costs. This translates into significant cost savings without banks having to compromise on features
or the range of devices supported.
• Ease of Operation: Banks can deploy the solution to on-board customers offline, even in the
absence of Internet connectivity. Offline banking is enabled through ubiquitous and easy to use
devices such as laptops. The innovative spot-registration process supports both smart-card and
simple ID card-based banking, reducing customer on-boarding time and lowering entry barriers.
The solution can be easily deployed by the bank’s staff or business correspondents.
• Robust Security: Fingerprint-based biometric authentication ensures the fidelity of every
transaction performed using Finacle solution. In addition, it offers extensive application security
features like URL encryption, referral URL check and session management to provide a robust
security framework.
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3.0 Apply System Approach To Understand System
FINACLE is used to get processed information. FINACLE gives accurate and reliable output to the
city bank.
3.1 Input:
Employees of The City Bank gives input in the FINACLE through a server. The server can be
accessed only by the authorized employee of the bank.
They put information like, Depositors’ or creditors’ financial updates, Transactions, account
holders’ information, employee information. For example:
.
Figure 10: Input process
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3.2 Processing:
After uploading all the information, FINACLE process all the information and arrange them in
documents, files, databases.
Figure 11: Processing
3.3 Output:
When the processing section finishes, FINACLE provides arranged information of the computer
screen. Users also can print out that particular information. FINACLE provides graphical outputs
with diagrams. Customers can access these outputs through internet. For example:
Figure 12: Examples of outputs
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4.0 Information System and Web Technologies
4.1 Web technology is being used in City Bank:
The information system of City Bank actually runs on web technology. City Bank uses internet as a form of its
web technology. City Bank uses internet to access its severed and complete their all types of works. A figure is
shown below:
Figure 14: Web technology
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4.2 How this technology is helping: Using the web technology, the information system of the bank is having
so many benefits to achieve its objectives. Here are some points that will explain its effectiveness to achieve
the bank’s goals –
Automation of banking process, including straight through processing.
Effective control and monitoring through internet.
Faster consolidation of data at branch and banking levels.
Enhanced customer experience.
Reduction of fraud.
Reliable performance.
Flexibility for incorporating new banking regulations such as BASIL, IFRS norms etc.
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5.0 Requirement 4: Technical Understanding
5.1 Types of Database and Database Management System Package Used in Are :
The City Bank uses ORACLE database system. Finacle is one of the largest Independent Software Vendors
partners for Oracle and has deep engagements with Oracle (Software and Hardware) in providing an
integrated, highly scalable, secure, and reliable banking platform. Finacle is also a Platinum partner of
Oracle and collaborates with Oracle on technology to bring the benefits of certified and optimized solution
and also by offering single-window first line support to banks for better TCO. Finacle on Oracle (Software
and Hardware) runs some of the largest retail banking sites, bringing operational efficiencies and agility to
banks. The benchmark results of joint solutions from Finacle and Oracle have consistently proven to exceed
high demands on scalability, performance and availability
5.2 Two Examples of Reports Generated by the Systems for its customers:
Example 1:
This is an example of their oracle database system.
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Example 2:
5.3 One Data Mining Example:
The city bank uses their database management system for data mining. For example:
Figure 15: Data mining example
5.4 List of 5 Entities and 5 Attributes of Each Entity:
Entities Attributes
1. Debitor Name, Phone Number, Address, ID, Reference
2. Creditor Name, Phone Number, Address, Loan Amount, ID
3. Employee Name, Address, Phone number, ID, Personal information
4. American Express Cards Card number, Name, Validity, Gold Card Holder Number, Premium Card Holder Number
5. Branches Branch Address, Branch Number, Branch Phone Number, Branch Manager Name
6.0 Information Systems security
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Computer system can have different types of threats. Most common threats today are misuse of information,
cyber crime, data fraud, internal employee conflict, poor management, viruses, phishing attacks, Trojan etc.
Figure 16: Security system
6.1 Five information system threats for City bank
Cyber Crime: Cyber crime encompasses any criminal act dealing with computers and networks ,
traditional crimes conducted through the Internet is also called hacking.
Figure 17: Cyber crime
Misuse of information: Employees input wrong information into their database, either by mistake or on
purpose to get back at their employers or sometimes they store data in the wrong file or they leak
information to the other banks.
Phishing attacks: Phishing is an e-mail fraud method in which criminals attempt to gather personal
and financial information from recipients.
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Figure 18: Phishing
Internal employee conflict: Strained relationships or personality clashes, Communication problems
differing, views goals, interests, competition for limited resources are the example of internal conflict.
Trojan: Trojan is a virus that can affect any kind of banking file and also can disable software.
6.2 Two most dangerous threats:
Misuse of information
Trojan
6.3 Security management tool to prevent these threats:
To prevent misuse of information, they use “Secured login-(16 digit) Card Number and Personal
Identification Number (PIN)”.
FINACLE provides security to database system through Oracle database security vault.
They use “Norton Antivirus and Anti-Spyware” to prevent Trojan.
7.0 Conclusion
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City Bank’s information system is not that strong but they are trying their best to improve. FINACLE
provided by Infosys Technologies Limited are fulfilling their objectives, helping city bank to achieve their
long term strategic goals and also helping them to reach their customer’s expectation.
Bibliography
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Laudon, Kenneth C., Laudon, Jane P Management Information Systems: Managing the Digital Firm(
12th Edition)
http://www.infosys.com/newsroom/press-releases/Pages/core-banking.aspx
http://www.bobsguide.com/guide/news/2002/Nov/22/the-city-bank-limited-bangladesh-to-deploy-
infosys-finacle-core-banking.html
http://www.infosys.com/newsroom/press-releases/Documents/2002/TheCityBank-21Nov-02.pdf
http://articles.economictimes.indiatimes.com/2009-05-29/news/28422780_1_citigroup-tcs-and-wipro-
global-technology-head
https://en.wikipedia.org/wiki/Citibank
Contribution Table
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