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June 2009 A Guidebook on Key Government Services in the Municipality of Leganes M U N I C I P A L I T Y O F L E G A N E S

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Page 1: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

June 2009

A Guidebook on Key Government Services in the Municipality of Leganes

MU

NIC

IPALITY OF LEGAN

ES

Page 2: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

2

Table of Contents

Page No.

Office of the Municipal Mayor Mayor’s permit for derby 5 Use of gymnasium and other facilities 6 Mayor’s permit for streamers and signages 7 Issuance of Marriage certificates 8 Issuance of Mayor’s clearance, affidavit, recommendations and certifications 9 Tricycle and trisikad franchising 10 Issuance of business permit to operate (renewal and new registrants with P 30,000.00 or more capitalization)

11

Issuance of Mayor’s permit for transient vendors at the LCC 13 Issuance of Mayor’s permit to peddlers 13 Mayor’s permit for transfer of cadaver 14 Mayor’s permit for burial 14 Issuance of Mayor’s permit to exhume 16 Mayor’s permit to hold a benefit dance 16 Mayor’s permit for caroling 17 Issuance of Mayor’s permit to transport bolos 18 Issuance of Mayor’s permit to hold parades, rallies and caravans

19

Sangguniang Bayan Resolution for reclassification of land area 20 Resolution approving simple subdivision project 21 Resolution for preliminary approval and locational clearance for complex subdivision

22

Resolution for alteration of complex subdivision 24 Resolution for final approval for complex subdivision 25 Accreditation of CSOs and PSOs

27

Bureau of Fire Protection Fire safety evaluation certificate (FSEC) 29 Fire safety inspection certificate (FSIC)

30

Municipal Police Station Filing of personal complaints 32 Issuance of certification of police blotter report 33 Issuance of police clearance

34

Zoning Issuance of locational clearance 36 Issuance of zoning certification 38 Zoning application for new/renewal of business permits

39

Municipal Civil Registry Issuance of certified/transcription copy of birth, marriage and death certificate 40 Registration of birth 41 Registration of marriage 41 Registration of death 42 Application of delayed registration of birth, marriage and death 43 Application of marriage license 45 Change of firstname and correction of clerical or typographical error under R.A. 9048

46

Page 3: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

3

Page No.

Petition for legitimation of natural child 48 Preparation of annotated birth certificate of an illegitimate child to use the surname of the father

49

Endorsement of registry records to NSO Manila 50 Registration and annotation of court decisions and legal instruments 51 Issuance of supplemental report 52 Registration of foundling/abandoned children

54

Municipal Engineer's Office Issuance of building permit/electrical permit/fencing permit 55 Issuance of an occupancy permit

56

Municipal Treasurer's Office DOLE inspection fee 58 Payment of real property taxes (RPT) 58 Community tax certificate (cedula) 59 Professional tax 60 Amusement tax 60 Annual fixed tax on delivery trucks and vans 61 Issuance of tax clearance

61

Municipal Assessor's Office Filing of sworn statement of real property 62 Issuance of certified true copy of tax declaration, certificate of land holdings, and certified photocopy of tax maps

63

Simple transfer of tax declaration 64 Request for ocular inspection of real property improvements and/or cancellation of structure improvements with an assessed value of P 50,000.00 and below

65

Municipal Social Welfare and Development Office Pre-marriage counseling (PMC) 67 Provision of day care service (Poblacion Day Care Centers) 67 Issuance of solo parent’s ID 68 Preparation of case study for medical assistance from PCSO, PHC, PGH, PKI, other hospitals and barangays

69

Issuance of Senior Citizen’s Booklets (Medicines and Groceries) 69 Issuance of Persons with Disabilities (PWD) Booklets (Medicines and Groceries)

70

Issuance of the Office of the Senior Citizen Affairs (OSCA) identification card 70 Issuance of the Office of Persons with Disabilities (PWD) identification card 70 Provision of Pauper’s Burial Assistance 72 Provision of Assistance for Individuals in Crisis Situation (AICS)

72

Municipal Health Office General consultation 74 Immunization 75 Maternal care 75 Family planning 76 Directly Observed Treatment Short course chemotherapy (DOTS) 77 Deliveries and breastfeeding 78 Leprosy control program 79 Medico-legal cases 79 Post partum (clinic visit) 80 Medical certificates 80

Page 4: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

4

Page No.

Issuance of sanitary health cards 81 Issuance of sanitary permit 82 Sanitary complaints 83 Complete blood count (CBC) and platelet count 83 Urinalysis, fecalysis and sputum examination 84 Fasting blood sugar (FBS)

85

Municipal Agriculture Office Distribution of subsidized farm inputs (such as certified seeds with 50:50 scheme, fertilizers, herbi/insecticides)

86

Integrated pest management (IPM) service/palay check/farmer field school 87 Issuance of agricultural certificate of idle lands 87 Animal health and extension services which includes vaccination, castration, deworming, disease prevention and control, livestock dispersal, training and seminars

89

Branding of large cattle/transfer of ownership of large cattle

90

Local Economic Development Office Stall application 91 Slaughtering services 93 Issuance of cemetery lot/condominium assignment certificate 94 Calibration of weighing scale

95

Annex A 96 Annex B 97

Page 5: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

5

Office: Office of the Municipal Mayor

1. Solemnize marriages, any provisions of law to the contrary not withstanding; 2. Issue licenses and permits and suspend or revoke the same for any violation of the conditions upon which said licenses or permits had been issued, pursuant to law or ordinance; 3. Issue permits, without need of approval therefore from any national agency, for the holding of activities for any charitable or welfare purposes, excluding prohibited games off chance or shows contrary to law, public policy and public morals;

4. Require owners of illegally constructed houses, building or other structure to obtain the necessary permit, subject to such fines and penalties as may be imposed by law or ordinance, or to make necessary changes in the demolition or removal of said house, building or structure within the period prescribed by the law or ordinances;

Function:

5. Institute or cause to be instituted administrative or judicial proceeding for violations of ordinances in the collection of taxes, fees or charges and for the recovery of funds and property; and cause the municipality to be defended against all suits to ensure that its interests, resources and rights shall be adequate protected;

Contact Information: Tel No. 329-55-66; Fax No. 524-04-83; Email Address: [email protected]

Service: Mayor's permit for derby Client: General public Brief Description of Service:

Grants permission to conduct a cockfight/derby

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I

a. Letter request stating the proposed date and number of entries

Russel S. Jinon

1. Present requirements

b. OR of previous derby

5 mins.

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

2. Office personnel will prepare the document

10 mins.

Administrative Aide I Mark Jun J. Ampig 3. Pay the required fees Refer to Annex A 3 mins.

Administrative Aide I

Jeffrey Bob J. Talabero Administrative Aide I Russel S. Jinon

4. Return to the Mayor's Office for signature of the Municipal Mayor

OR and unsigned mayor's permit

10 mins.

Administrative Aide IV 5. Sign client log book 2 mins. Jessie Jane G. Estigoy

Page 6: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

6

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Administrative Aide I PCI Rogelio N. Ortigas 6. Proceed to Leganes Police

Station for police assistance during the activity

5 mins. Chief of Police

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

7. Return to Mayor's Office to furnish copy of thedocument

Mayor's permit duly noted by police

2 mins.

Administrative Aide I Maximum Processing Time: 45 mins. Service: Use of gymnasium and other facilities Client: General public Brief Description of Service:

Grants permission for the use of the covered gymnasium and other municipal facilities

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal

1. Present requirements Letter request (name of organization, purpose, date)

3 mins.

Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

2. Office personnel will check for the availability of the facility on the preferred date

2 mins.

Administrative Aide I Mark Jun J. Ampig 3. Pay the required fees Refer to Annex B 3 mins.

Administrative Aide I

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

4. Return to the Mayor's Office for the scheduling of use

OR 2 mins.

Administrative Aide I

Page 7: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

7

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

PCI Rogelio N. Ortigas 5. Proceed to PNP for possible assistance during activity

OR and approved letter request

5 mins. Chief of Police

Arnold C. Perez Administrative Aide I

Jose Salve G. Suobiron

6. Present the approved schedule to in-charge of gymnasium/other municipal facilities

OR and approved letter request

Administrative Aide I

Maximum Processing Time: 20 mins. Service: Mayor's permit for Streamers and signage Client: General public Brief Description of Service:

Grants permission for putting up streamers and signages for the duration of 15 days only

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal

a. Letter request (stating name of applicant, quantity and size of signage/streamer)

Administrative Aide I

Jeffrey Bob J. Talabero

1. Present requirements

b. Application form

2 mins.

Administrative Aide I

Engr. Samson J. Jaspe 2. Proceed to LEDO for designation of place of installation and recommendation

same as no. 1 5 mins

Acting MEA

Jessie Jane G. Estigoy Administrative Aide I

Russel S. Jinon

3. Return to Mayor's Office for the preparation of the document

Recommendation from the LEDO, duly accomplished application form

10 mins.

Administrative Aide IV

Noemi H. golen 4. Pay the required fees Fee: P 60.00 per sq. ft.

3 mins. Revenue Collection Clerk I

Marianito Vincent D. Cabañal 5. Return to the Mayor's Office for signature of the Municipal Mayor

OR 10 mins. Administrative Aide I

Jeffrey Bob J. Talabero 6. Release of approved permit and signing client log book

2 mins. Administrative Aide I

Maximum Processing Time: 45 mins.

Page 8: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

8

Service: Issuance of marriage certificate Client: General public Brief Description of Service:

Marriage certificate is the official record that two people have undertaken a marriage solemnization

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Civil wedding with marriage license

a. Marriage license Marianito Vincent D. Cabañal b. Pre-marriage certificate Administrative Aide I

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy

1. Present requirements

c. Names of witnesses

15 mins.

Administrative Aide I Mark Jun J. Ampig 2. Pay the required fees at

the Municipal Treasurer's Office

Fee: Solemnization by the Mayor = P 330.00

3 mins. Administrative Aide I

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy

3. Office personnel will schedule marriage ceremony

OR 3 mins.

Administrative Aide I Atty. Adolfo E. Jaen 4. Solemnization on

scheduled date 20 mins.

Municipal Mayor

Russel S. Jinon 5. Releasing of marriage certificate

10 mins. Administrative Aide IV

Civil wedding under Article 34 (for couples who has been living in together for at least 5 years)

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy Administrative Aide I

Jeffrey Bob J. Talabero

1. Present requirements Community tax certificate

10 mins.

Administrative Aide I 2. Fill up the personal information sheet

20 mins.

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy Administrative Aide I

Jeffrey Bob J. Talabero

3. Office personel will pepare the marriage certificate

Personal information sheet

15 mins.

Administrative Aide I Mark Jun J. Ampig 4. Pay the required fee Fee: P 380.00 3 mins.

Administrative Aide I

5. Schedule the marriage OR 3 mins. Russel S. Jinon

Page 9: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

9

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Administrative Aide IV Jessie Jane G. Estigoy

ceremony

Administrative Aide I Atty. Adolfo E. Jaen 6. Solemnization on

scheduled date 20 mins.

Municipal Mayor

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy

7. Releasing of marriage certificate and signing of client log book

10 mins.

Administrative Aide I Maximum Processing Time:

1 hr., 10 mins.

Service: Issuance of Mayor's clearance, affidavit, recommendations and

certifications Client: General public Brief Description of Service:

Mayor's clearance certifies the client is of good moral character and has no pending criminal/administrative cases. Affidavit is a formal sworn statement of fact signed by the declarant and witnessed by taker of oaths. Certification refers to the confirmation of certain characteristics of a person or organization.

Steps to follow to

avail of the service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal

1. Present requirements

Barangay clearance 5 mins.

Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

2. Office personnel will prepare the document

10 mins.

Administrative Aide I Fee: Mayor's clearance = P 105.00 Mark Jun J. Ampig Affidavit and certification = P 60.00

3. Pay the required fee at the Municipal Treasurer's Office

Recommendation = free

3 mins.

Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I

4. Return to the Office of the Mayor for the signature/subscription

OR 5 mins.

Russel S. Jinon

Page 10: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

10

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

of the document

Administrative Aide I

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy

5. Releasing and signing of client log book

2 mins.

Administrative Aide I Maximum Processing Time:

25 mins.

Service: Tricycle and trisikad franchising Client: Tricycle and trisikad operators Brief Description of Service:

Deadline of filing is on June 15 of every year. A penalty of 25% of the registration fee and permit fee should be paid for late filing.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

a. Membership form of respective tricycle and trisikad organization Marianito Vincent D. Cabañal

Administrative Aide I Jeffrey Bob J. Talabero

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

1. Secure franchise form from the Office of the Mayor

b. Community tax certificate

2 mins.

Administrative Aide IV 2. Accomplish franchise form

Fee: Trisikad = P 130.00

Tricycle Mark Jun J. Ampig New = P

420.00

3. Pay the required fee

Renewal = P 130.00

3 mins.

Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I

4. Return to the Office of the Mayor for signature/subscription of the

OR and franchise form

10 mins.

Jeffrey Bob J. Talabero

Page 11: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

11

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

franchise form Administrative Aide I

Jessie Jane G. Estigoy Administrative Aide I Russel S. Jinon

5. Sign client log book to acknowledge release of document

2 mins.

Administrative Aide IV Maximum Processing Time:

20 mins.

Service: Issuance of business permit to operate (Renewal and new

registrants with P 30,000.00 - up capitalization) Client: Businessmen Brief Description of Service:

Business permit is a document granting permission to engage in any legal business activity or services. Deadline is on January 20 of every year. A penalty of 25% of amount due for late filing.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

1. Secure business application form at the Office of the Mayor with list of requirements

2 min.

Administrative Aide I 2. Fill up the business application form

a. Barangay clearance where business is located Danilo G. Jaleco b. Police clearance c. Medical certificate d. Zoning certificate

Administrative Aide VI

e. FSIC

3. Submit accomplished application form to the Mayor's Office with corresponding requirements for verification

f. DTI/SEC registration

10 mins.

Marianito Vincent D. Cabañal

Page 12: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

12

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

g. Building inspection certificate

Administrative Aide I

h. Sworn statement if business has its own building Russel S. Jinon i. MTO clearance as to RPT

Administrative Aide IV

j. Application form duly signed by all signatories Jessie Jane G. Estigoy

k. LEDO certification for businesses located in the LCC

4. Issue order of assessment 2 mins.

Administrative Aide I

Noemi H. Golen 6. Go to the Municipal Treasurer's Office for assessment of business taxes and regulatory fees

Order of assessment

15 mins. Revenue Collection Clerk I

7. Complete the signatories of the assessment record

5 mins.

Mark Jun J. Ampig 8. Payment of taxes and regulatory fees

Fee: Annex 5 mins. Administrative Aide I

Noemi H. Golen 9. Issuance of business permit to operate for approval of LCE

OR and assessment record

5 mins. Revenue Collection Clerk I

Marianito Vincent D. Cabañal Administrative Aide I

10. Submit business permit to operate to the Office of the Mayor for approval

10 mins.

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy 11. Sign client log book to acknowledge release of document

2 mins.

Administrative Aide I Maximum Processing Time: 1 working day

Page 13: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

13

Service: Issuance of Mayor's permit for transient vendors at the LCC Client: Transient vendors at the Leganes Commercial Complex Brief Description of Service:

Duration: 1 yr subject to renewal

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Engr. Samson J. Jaspe 1. Consult with LEDO for the availability of slots and place of assignment

10 mins. Acting MEA

Danilo G. Jaleco Administrative Aide VI

a. Community tax certificate

Marianito Vincent D. Cabañal Administrative Aide I

Jeffrey Bob J. Talabero

2. Secure 4 copies of application form for transient vendors and present requirements b.

Recommendation from LEDO

2 mins.

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

3. Office personnel will prepare the document

Duly accomplished 4 copies of application form

10 mins.

Administrative Aide IV Mark Jun J. Ampig 4. Pay the required fees Fee: P 910.00 3 mins.

Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I

Jeffrey Bob J. Talabero

5. Return to the Mayor's Office for signature of the Municipal Mayor

OR, Unsigned Mayor's permit and application form duly signed by MEA

10 mins.

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

5. Release of approved permit and signing of client log book

2 mins.

Administrative Aide IV Maximum Processing Time: 1 hour Service: Issuance of Mayor's permit for peddlers Client: Peddlers Brief Description of Service:

Permit for selling goods from place to place by foot or vehicle within the municipality

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco 1. Present requirements Community tax certificate

2 mins. Administrative Aide VI

Page 14: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

14

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I

Jeffrey Bob J. Talabero

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

2. Office personnel will prepare the document

10 mins.

Administrative Aide IV Mark Jun J. Ampig 3. Pay the required fees Fee: P 210.00 3 mins.

Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I

4. Return to the Mayor's Office for signature of the Municipal Mayor

OR and Unsigned Mayor's permit

10 mins.

Jessie Jane G. Estigoy Administrative Aide I Russel S. Jinon

5. Release of approved permit and signing of client log book

2 mins.

Administrative Aide IV Maximum Processing Time: 35 mins. Service: Mayor's permit for transfer of cadaver Client: Family of the deceased or their representative Brief Description of Service:

Permit to transfer a cadaver from one place to another

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I

Jeffrey Bob J. Talabero

1. Present requirements Death certificate 2 mins.

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

2. Office personnel will prepare the document

10 mins.

Administrative Aide IV Mark Jun J. Ampig 3. Pay the required fees Fee: P 180.00 3 mins.

Administrative Aide I

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I

4. Return to the Mayor's Office for signature of the Municipal Mayor

OR and unsigned mayor's permit

10 mins.

Russel S. Jinon

Page 15: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

15

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

5. Release of approved permit and signing of client log book

2 mins.

Administrative Aide I Maximum Processing Time: 35 mins. Service: Mayor's permit for burial Client: Family of the deceased Brief Description of Service:

Grants permission for burial

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I

Jeffrey Bob J. Talabero

1. Present requirements Death certificate 2 mins.

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

2. Office personnel will prepare the document

10 mins.

Administrative Aide IV Mark Jun J. Ampig 3. Pay the required fees Fee: P 100.00 3 mins.

Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

4. Return to the Mayor's Office for signature of the Municipal Mayor

Or and unsigned mayor's permit

10 mins.

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

5. Release of approved permit and signing of client log book

2 mins.

Administrative Aide I Maximum Processing Time: 45 mins.

Page 16: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

16

Service: Issuance of Mayor's permit to exhume Client: Family of the deceased Brief Description of Service:

Grants permission for exhumation

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

a. Death certificate Danilo G. Jaleco b. Certificate to exhume from the sanitary inspector

Administrative Aide VI Marianito Vincent D. Cabañal Administrative Aide I Jeffrey Bob J. Talabero

1. Present requirements

2 mins.

Administrative Aide I Jessie Jane G. Estigoy

Administrative Aide I Russel S. Jinon

2. Office personnel will prepare the document

10 mins.

Administrative Aide IV Mark Jun J. Ampig 3. Pay the required fees Fee: P 130.00 3 mins.

Administrative Aide I

Edna T. Paragat Cemetery Caretaker

Tedoro B. Seposo

4. Proceed to cemetery caretaker for verification

5 mins.

Draftsman III

Marianito Vincent D. Cabañal 5. Return to the Mayor's Office for signature of the Municipal Mayor

OR and unsigned mayor's permit

10 mins.

Administrative Aide I Jeffrey Bob J. Talabero 6. Release of approved

permit and signing of client log book

2 mins.

Administrative Aide I Maximum Processing Time: 45 mins. Service: Mayor's permit to hold a benefit dance Client: General public Brief Description of Service:

Grants permission to conduct a benefit dance in respective barangays

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

1. Check the availability of the Letter request 3 mins. Danilo G. Jaleco

Page 17: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

17

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Administrative Aide VI Marianito Vincent D. Cabañal

preferred date of the activity duly noted by barangay captain of concerned barangay specifying the purpose

Administrative Aide I

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy Administrative Aide I

Jeffrey Bob J. Talabero

2. Office personnel will prepare the document

5 mins.

Administrative Aide I Mark Jun J. Ampig 3. Pay the required fees Fee: P 102.00 3 mins.

Administrative Aide I

PCI Rogelio N. Ortigas 4. Proceed to Leganes Police Station for notification and police assistance during the activity

5 mins. Chief of Police

Marianito Vincent D. Cabañal Administrative Aide I

5. Return to the Mayor's Office for approval

OR, mayor's permit duly noted by the police

10 mins.

Jeffrey Bob J. Talabero 6. Signing of client log book 2 mins. Administrative Aide I Maximum Processing Time: 40 mins. Service: Mayor's permit for Caroling Client: General public Brief Description of Service:

Grants permission to conduct caroling within the municipality

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

1. Present requirements Letter request noted by the MSWDO (name of the group, place coverage, specific dates, purpose)

2 mins.

Administrative Aide IV Jessie Jane G. Estigoy

Administrative Aide I Jeffrey Bob J. Talabero

2. Office personnel will prepare the document

10 mins.

Administrative Aide I Mark Jun J. Ampig 3. Pay the required fees Fee: P 210.00 3 mins.

Administrative Aide I

Page 18: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

18

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

4. Return to the Mayor's Office for signature of the Municipal Mayor

OR and unsigned mayor's permit

10 mins.

Administrative Aide I Marianito Vincent D. Cabañal

Administrative Aide I Jeffrey Bob J. Talabero

5. Release of approved permit and signing of client log book

2 mins.

Administrative Aide I Maximum Processing Time: 40 mins. Service: Issuance of mayor's permit to transport bolos Client: General public Brief Description of Service:

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I

1. Present requirements Barangay clearance (stating the bearer's name, place of origin, destination, purpose, quantity, description)

5 mins.

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy Administrative Aide I

Jeffrey Bob J. Talabero

2. Office personnel will prepare the document

10 mins.

Administrative Aide I PCI Rogelio N. Ortigas 3. Proceed to Leganes Police

Station for recording of the activity

5 mins. Chief of Police

Mark Jun J. Ampig Mayor's permit duly noted by the police

4. Pay the required fees

Fee: P 210.00

3 mins. Administrative Aide I

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

5. Return to the Mayor's Office for signature of the Municipal Mayor

OR and mayor's permit duly noted by the police

10 mins.

Administrative Aide IV

Page 19: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

19

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Jessie Jane G. Estigoy 6. Sign client log book Administrative Aide I Maximum Processing Time: 45 mins. Service: Issuance of Mayor's permit to hold parades, rallies and

caravans Client: General public Brief Description of Service:

Grants permission to conduct parades, rallies and caravans within the municipality

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Marianito Vincent D. Cabañal Administrative Aide I Russel S. Jinon

Administrative Aide IV Jessie Jane G. Estigoy

1. Present requirements Letter request (stating name of applicant, purpose, place of coverage, time and date, number of participants)

5 mins.

Administrative Aide I Jeffrey Bob J. Talabero 2. Office personnel will

prepare the document 10 mins.

Administrative Aide I Mark Jun J. Ampig 3. Pay the required fees Fee: P 210.00 3 mins.

Administrative Aide I

PCI Rogelio N. Ortigas 4. Proceed to Leganes Police Station for notification and police assistance during the activity

5 mins. Chief of Police

Marianito Vincent D. Cabañal 5. Return to the Mayor's Office for approval

OR, mayor's permit duly noted by the police

10 mins.

Administrative Aide I Jeffrey Bob J. Talabero 6. Signing of client log book 2 mins.

Administrative Aide I Maximum Processing Time: 40 mins.

Page 20: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

20

Office: Sangguniang Bayan

1. Approve ordinances and passes resolutions; 2. Review all ordinances approved by the sangguniang

barangay and executive orders issued by the punong barangay to determine whether these are within the scope of the prescribed powers of the Sangguniang and of the punong barangay;

3. Generate and maximize the use of resources and revenues for the development plans, program objectives and priorities;

4. Approve the annual/supplemental budgets of the municipal government and appropriate funds for specific programs, services and activities of the municipality;

5. Grants franchises, enacts ordinances authorizing the issuance of permits or licenses, or enacts ordinances levying taxes, fees and charges;

6. Regulate activities relative to the use of land, building and structure within the municipality;

7. Approve ordinances which shall ensure the efficient and effective delivery of the basic services and facilities; and,

Function:

8. Exercises such other powers and performs such other duties and functions as may be prescribed by law and ordinance.

Contact Information: 033-3330122 Service: Resolution for Reclassification of Land Area Client: Applicant land owners or authorized representative Brief Description of Service: Land areas of the municipality are used based on the

Comprehensive Land Use Plan approved by the Sangguniang Bayan. Should there be a change in the land use, as initiated by the landowner/land user or at the initiative of the Sangguniang Bayan, reclassification of the land area shall be done.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Secure requirements from the SB Office

Letter request 5 mins. Eva G. Tabanda MGDH I - SB Sec.

2. Initian assessment of Chairman, Comm. On Housing, Land Use, etc. as to completeness of required documents

Development Plan, Land Title, Tax Dec., Zoning Cert. & Land Tax Receipt

15 mins. SB Secretariat

3. Referral to the chairman, Comm. On Housing, Land Use & Legal Matters for inclusion in the order of business (1st referral)

1 session day Hon. J. R. Marañon Gliceria B. Caldeo Marie M. Sucayan Mary Ann Jiz

4. Referral to Comm. On Land Use, Housing for committee report ( a public hearing shall be done)

A 10 day notice is provided prior to public hearing

Hon. Alexander Galve

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21

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

5. Rendition of committee report 1 session day Hon. Alexander Galve

6. Final reading of resolution for approval

1 session day Hon. Alexander Galve

7. Preparation of final approved & signed copy of resolution reclassifying

1 working day SB Secretary, Hon. Marañon

8. Release upon signing in clients logbook

10 mins. SB Secretariat

Maximum Processing Time: 8 weeks Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session Service: Resolution Approving Simple Subdivion Project Client: Applicant land owners or authorized representative Brief Description of Service: A land owner or his authorized representative may apply for

the subdivision of his land area/lot.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Inquiry as to requirements Letter request citing intention

15 minutes Eva G. Tabanda MGDH I (Secretary

to the SB) 2. Initial Evaluation as to completeness of required documents

completely filled up and notarized application form, site dev't. plan with vicinity map, certified true copy of Title & Tax Dec.(Deed of Sale/MOA?SPA if title is not registered in the name of the applicant, Zoning Certification, DAR clearance if the TCT is an Emancipation Patent

15 minutes Any member of the SB secretariat

3. Referral Comm. On Rules, Ordinances & Legal Matters for the inclusion in the Order of Bussiness (1st referral)

1 session day

Hon. J. R. S. Marañon Gliceria B. Caldeo Marie M. Sucayan Mary Ann Jiz

Page 22: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

22

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

4. Referral Comm. On Land Use Plan, Housing for committee report (a public hearing may be done)

a 10 day notice is provided before the conduct of a public hearing

5. Rendition of Comm. Report 1 session day

6. Final reading of resolution for approval

1 session day

7. Preparation of final approved & signed copy of the resolution

1 working day

8. Release upon signing in client's logbook

10 minutes SB Secretariat

Maximum Processing Time: Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session Service: Resolution for Preliminary Approval and Locational

Clearance for Complex Subdivision Client: Landowners or his authorized representative Brief Description of Service: A complex subdivision project may be contemplated and

applied for by a land owner. Before such project be commenced, preliminary approval and locational clearance shall be approved by the local sangguniang bayan after compliance with the regulation set by the municipality and other national government agencies

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Inquiry as to requirements Letter request citing intention

15 minutes Eva G. Tabanda MGDH I (Secretary

to the SB)

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23

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

2. Initial Evaluation as to completeness of required documents

Completely filled up and notarized application form,Site Dev't. Plan, Vicinity Map, Survey Plan of Lots, Certified True Copy of Title and Tax Dec. (Deed of Sale/MOA/SPA) if applicant is not the registered owner in the land title), clearance for conversion of property(if from agriculture to residential). Zoning Certificate, DAR clearance if the TCT is an Emancipation Patent. Sworn Statement as to nature, number & Income level of benefeciaries, Sworn Statement as to maximum

15 minutes any member of the SB secretariat

3. Referral Comm. On Rules, Ordinances & Legal Matters for the inclusion in the Order of Bussiness (1st referral)

1 session day

Hon. J. R. S. Marañon Gliceria B. Caldeo Marie M. Sucayan Mary Ann Jiz

4. Referral Comm. On Land Use Plan, Housing for committee report (a public hearing may be done)

a 10 day notice is provided before the conduct of a public hearing

5. Rendition of Comm. Report 1 session day

6. Final reading of resolution for approval

1 session day

7. Preparation of final approved & signed copy of the resolution

1 working day

8. Release upon signing in client's logbook

10 minutes SB Secretariat

Maximum Processing Time: 8 weeks Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session

Page 24: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

24

Service: Resolution for Alteration of Complex Subdivision

Client: Landowners or his authorized representative

Brief Description of Service: Whenever a complex subdivision shall have been approved

by the Sangguniang Bayan and there is/are subsequent change, a request for the alteration of such approved complex subdivision shall pass thru and approved by the Sangguniang Bayan.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Inquiry as to requirements Letter request citing intention

15 minutes Eva G. Tabanda MGDH I (Secretary

to the SB) 2. Initial Evaluation as to completeness of required documents

Completely filled up and notarized application form,Site Dev't. Plan, Vicinity Map, Survey Plan of Lots, Certified True Copy of Title and Tax Dec. (Deed of Sale/MOA/SPA) if applicant is not the registered owner in the land title), clearance for conversion of property (if from agriculture to residential), Zoning Certificate, DAR Clearance if the TCT is anEmancipation Patent, Sworn Statement as to nature, number & income level of beneficiaries, Sworn Statement as to maximum.

15 minutes Any member of the SB secretariat

3. Referral Comm. On Rules, Ordinances & Legal Matters for the inclusion in the Order of Bussiness (1st referral)

1 session day

Hon. J. R. S. Marañon Gliceria B. Caldeo Marie M. Sucayan Mary Ann Jiz

4. Referral Comm. On Land Use Plan, Housing for committee report

a 10 day notice is

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25

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

(a public hearing may be done) provided before the conduct of a public hearing

5. Rendition of Comm. Report 1 session day

6. Final reading of resolution for approval

1 session day

7. Preparation of final approved & signed copy of the resolution

1 working day

8. Release upon signing in client's logbook

10 minutes SB Secretariat

Maximum Processing Time: 8 weeks Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session Service: Resolution for Final Approval for Complex Subdivision

Client: Land owners or his duly authorized representatives

Brief Description of Service: After preliminary approval and locational clearance for complex

subdivision shall have been approved and completion of the regulatory requirements of the local and national government, including the ECC, a final approval be issued by the Sangguniang Bayan before the commencement of said project

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Inquiry as to the requirements

Letter request citing intention

15 minutes Eva G. Tabanda MGDH I - SB

Secretary

Page 26: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

26

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

2. Initial evaluation as to completeness of required documents

Completely filled up and notarized application form, Topographic Mapmof Site,Subd. Dev't. Plan, Engineering Plans/Construction Design, Drainage and Sewerage System, Water System Lay out & Details, Site Grading Plan, Certified True Copy of ECC from DENR, Project Study/Description(for area more then 1 has.), Plans Specification, Bill of Materials and Cost of Estimates, Permit to drill for National Water Resources Board, Traffic Impact Assessment for project 30 has. and above

SB

Secretariat

3. Referral Comm. On Rules, Ordinances & Legal Matters for the inclusion in the Order of Bussiness (1st referral)

1 session day

Hon. SB Member Jose Romi S. Marañon

4. Referral Comm. On Land Use Plan, Housing for committee report (a public hearing may be done)

A 10 day notice is provided before the conduct of a public hearing

5. Rendition of Comm. Report 1 session day

6. Final reading of resolution for approval

1 session day

7. Preparation of final approved & signed copy of the resolution

1 working day

8. Release upon signing in client's logbook

10 minutes SB Secretariat

Maximum Processing Time: 6 weeks Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session

Page 27: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

27

Service: Accreditation of CSOs and PSOs

Client: People's Organization & NGOs thru their authorized

representatives

Brief Description of Service:

Accreditation of people's organizations, NGOs and private sectors is needed before they can be directly involved in the different plans, programs, projects or activities of the LGU as partners in the pursuit of local autonomy

Steps to follow to avail of

the service Documents to be presented and

corresponding fees Estimated processing

time for each step

Person to approach for each

step 1. Inquiry as to the requirements (unless there is a call for accreditation by the SB where notice is given)

Application letter 15 minutes Staff

2. Submission of requirements

a. duly accomplished application form

b. board resolution signifying intention for Accreditation

c. Certification of registration from gov't. agencies (SEC, CDA, DOLE, DSWD)

d. List of current officers e. Annual accomplishment report

for the immediate preceding year f. Financial statement of the

immediate preceding year

Staff

3. Referral Comm. On Rules, Ordinances & Legal Matters for the inclusion in the Order of Bussiness (1st referral)

1 session day

Hon. SB Member

Jose Romi S.

Marañon

4. Referral Comm. On Land Use Plan, Housing for committee report (a public hearing may be done)

A 10 day notice is provided before the conduct of a public hearing

Hon. Rene

H. Arguelles

5. Rendition of Comm. Report 1 session day

Hon. Rene H.

Arguelles

6. Final reading of resolution for approval

1 session day

Hon. Rene H.

Arguelles

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28

Steps to follow to avail of the service

Documents to be presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step 7. Preparation of final approved & signed copy of the resolution

1 working day

SB Secretary

& Hon. Marañon

8. Release upon signing in client's logbook

10 minutes SB Secretariat

Maximum Processing Time: 6 weeks Note: Resolution undergo 3 readings at the Sangguniang Bayan (1st referral, and final reading referral, presentation of committee report and final reading) or passing thru 3 session

Page 29: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

29

Office: Bureau of Fire Protection, Leganes, Iloilo Function: To prevent and suppress destructuive fires, enforce fire related

laws and provide emergency medical and rescue services. Contact Information: Service: Fire safety evaluation certificate (FSEC) for construction of new

building/repair/renovation/modification/alteration/additional/change of occupancy of building structures or facilities or portion thereof

Client: Any person or entity (private individual, investor, businessman) Brief Description of Service:

A prerequisite in acquiring a building permit and is in accordance with P.D. 1185 (Fire Code of the Philippines).

Steps to follow to avail of

the service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1.Secure FSEC application form with the list of requirements

5 mins.

a. Endorsement from the building official b. Photocopy of OR for building permit (Fee: One-tenth (1/10) of one percentum (0.1%) of verified estimated cost of construction, alteration or modification of buildings, structures or facilities but not to exceed fifty thousand pesos (P 50,000.00))

FO1 Jemarie P. Caballero

c. Three (3) sets of building plans and specifications d. One (1) set of bill of materials and cost estimates

2. Submit duly accomplished application form with complete requirements for assessment

e. Three (3) sets of detailed fire safety plans and specification or fire and life safety assessment report-1 (FALAR-1) for occupancy of at least 50 persons

10 mins.

3. Staff will record FSEC in log book

3 mins.

4. Get claim stub 5 mins.

FO1 Eden B. Labrador

FO2 Dexter S. Montero

5. Wait for BFP to evaluate building plans and accomplish fire safety cheklist for fire safety

2 working days, 7 hrs.

FO2 Dennis M. Borromeo

Page 30: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

30

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

inspection

FO1 Jemarie P. Caballero

6. Claim original copy of FSEC with accomplished fire safety checklist and sign client log book

Claim stub 5 mins.

FO1 Eden B. Labrador

Maximum Processing Time:

5 working days

Note: In case of non-compliance of the requirements, notice to comply/correct violation is sent to the applicant. The applicant is given five (5) days grace period to comply, reinspection will be done thereafter. Penalty shall be imposed on persistent violators. For schedule of fines, please refer to fire code. Service: Fire safety inspection certificate (FSIC) for occupancy/business

permit Client: All business owners/building owners (except single family

dwellings)/investors Brief Description of Service:

This service ensures that a building/establishment has complied with the recommendations/requirements of P.D. 1185 (Fire Code of the Philippines) and is a prerequisite in securing a business permit.

Steps to follow to avail of

the service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Secure FSIC application form with the list of requirements

5 mins.

a. Endorsement from the building official/business permit licensing b. Photocopy of building permit and official receipt for occupancy permit/business permit fee/business permit assessment/tax bill for business permit as the case maybe c. Copy of fire insurance policy (if any)

FO1 Jemarie P. Caballero

2. Submit duly accomplished application form with complete requirements for assessment

d. Copy of latest fire safety inspection certificate immediately preceding the

10 mins.

FO1 Eden B. Labrador

Page 31: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

31

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

application (if any) e. Three (3) sets of fire and life safety assessment report-2 (FALAR-2) for occupancy permit/FALAR-3 for business permit for occupancy of at least 50 persons/FALAR-1for occupancy of at least 50 persons

3. Staff will record FSEC in log book

3 mins.

4. Get claim stub 5 mins.

FO2 Dexter S. Montero

5. BFP conducts fire safety inspection

3 working days, 7 hrs.

FO2 Dennis M. Borromeo

FO1 Jemarie P. Caballero

6. Claim original copy of fire safety inspection certificate/notice to comply/notice to correct violation as the case maybe and sign client log book

Claim stub 5 mins.

FO1 Eden B. Labrador

Maximum Processing Time:

5 working days

Note: Fees are computed as ten percent (10%) of all fees charged by the LGU in granting pertinent permit or license

Page 32: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

32

Office: Leganes Municipal Police Station Function: The Philippine National Police is mandated for the maintenance

of peace and order, ensure public safety and security with the active support of the community.

Contact Information: (033) 333-01-04; 0919-4479955 Service: Filing of personal complaints Client: General public Brief Description of Service: Filing of complaints is necessary for the purpose of establishing

facts and events for legal action by the client. Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Sign client log book

3 mins.

2. Go to the Duty Desk Officer Provide proof of identity and facts of the complaint

5 mins.

PO1 Pinky Gustilo

Duty Investigators: Team "A"

SPO3 Ramil B. Jacaba Team "B"

PO3 Mars C. Heso Team "C"

3. Go to the Investigation Section for the preparation and encoding of sworn statement of complainant and other witnesses

8 hrs.

4. Proceed to Provincial Prosecutor's Office for the notarization of the sworn statement (notarization fee is assigned by the Provincial Prosecutor's Office)

Sworn statements of complainant and other witnesses

a. Notarized sworn statement b. Medico-legal report c. Certificate to File Action in Court (for those cases under the jurisdiction of the Lupong Tagapamayapa that failed to arrive to an amicable settlement)

5. Submit notarized statement to Investigation Section and other required documents

d. Other documents as required

15 mins.

PO3 Antonio R. Pangue

Page 33: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

33

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

PCI Rogelio N. Ortigas

6. Endorsment to the Provincial Prosecutor's Office by the Chief of Police/Investigator

1 working day

Chief of Police

Maximum Processing Time: 2 working day Note: Filing fee is required as determined by the court. Complainant must observe proper dress code designated by the Regional Trial Court. Firearms and other bladed weapons are prohibited in the RTC. Service: Issuance of certification of police blotter report Client: General public Brief Description of Service: The police blotter report is issued for legal purposes, insurance

claims, and other related matters.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Sign client log book Proof of identity or any valid ID, and community tax certificate (cedula)

3 mins. PO1 Pinky Gustilo

Order of payment Noemi H. Golen Revenue Collection Clerk I

Mark Jun J. Ampig

2. Go to the Municipal Treasurer's Office for the payment of fees

Fee: P 60.00 5 mins.

Administrative Aide I

SPO3 Ramil B. Jacaba

3. Go to administrative section for records/blotter check

OR 15 mins.

PO3 Antonio R. Pangue

4. Wait for the encoding of police report

15 mins. PO3 Mars C. Heso

PCI Rogelio N. Ortigas

5. Signing of certification by the Chief of Police

5 mins.

Chief of Police

6. Get police blotter report and signing of client log book

1 min. PO1 Pinky Gustilo

Maximum Processing Time: 1 hr.

Page 34: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

34

Service: Issuance of police clearance Client: General public Brief Description of Service:

Police clearance id needed for application for business, employment and other related purposes necessary for the client

Steps to follow to avail of

the service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Sign client log book 3 mins. PO1 Pinky Gustilo Fees: Mark Jun J. Ampig

Local = P 95.00

Administrative Aide I

Foreign = P 170.00 Noemi H. Golen

2. Payment of fees

3 mins.

Revenue Collection Clerk I

Clearance for employment: a. Receipt of payment for police clearance (local/abroad) from the Municipal Treasurer's Office b. Barangay clearance c. Residence certificate d. One (1) copy 2x2 ID picture Clearance for business registration/permit: a. Barangay clearance

3. Go to the Duty Desk Officer to submit requirements

b. Residence certificate

PO1 Mary Jean C. Song

Duty Investigators: Team "A"

SPO3 Ramil B. Jacaba Team "B"

PO3 Mars C. Heso Team "C"

4. Go to the Investigation Section and wait for verification and encoding

10 mins.

PO3 Antonio R. Pangue

SPO4 Reynaldo

Jalandoni Deputy COP

PCI Rogelio N. Ortigas

5. Signing of police clearance

5 mins.

Chief of Police

Page 35: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

35

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

6. Get police clearance and sign client logbook

1 min. PO1 Pinky Gustilo

Maximum Processing Time:

30 mins.

Page 36: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

36

Office: Zoning Function: Acts on all zoning applications/clearance/certifications within

the jurisdiction of the municipality. Contact Information: Service: Issuance of locational clearance Client: Land owners within the municipality Brief Description of Service: Issuance of locational clearance for projects conforming with

zoning regulations Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Secure application form 5 mins. Residential: a. Transfer Certificate of Title (TCT)/if the applicant is not the lot owner, authority to allow the use of the lot from the owner is needed/authority to construct from the developer in the absence of TCT is required b. Vicinity map/site development plan c. Bill of materials and cost estimates d. Barangay clearance e. Land tax clearance

Commercial: a. Same requirements of residential (a to e) b. Additional condition

Rexter S. Jaleco Industrial/Agro-industrial: a. Same requirements of residential (a to e) b. Additional condition c. Description of the industry Indigenous:

2. Submit application form (notarized) with other required documents for review and get order of payment

a. Title/if the applicant is not the lot owner, authority to allow the use of the lot from the owner is needed

30 mins.

Zoning Officer

Page 37: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

37

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

b. Picture (house) c. Electrical plan d. Barangay certification classifying indigenous construction/materials

e. Processing authority if needed

Order of payment

Residential: Fee: P 100,000.00 and below = P 200.00; over P 100,000.00 to P 200,000.00 = P 400.00; over P 200,000.00 = P 500.00 + 1/10 of 1% in excess of P 200,000.00 (based on the bill of materials and cost estimates) Ninfa G. Guay Commercial: Revenue Collection

Officer II Fee: Below P 2,000,000.00 = P 2,000.00; over P 2,000,000.00 = P 2,000.00 + 1/10 of 1% in excess of P 2,000,000.00 Industrial/Agro-industrial: Noemi H. Golen

3. Pay the required fees at the Municipal Treasurer's Office

Fee: Below P 100,000.00 = P 1,000.00; over P 100,000.00 to P 500,000.00 = P 1,500.00; over P 500,000.00 to P 1,000,000.00 = P 2,000.00; over P 1,000,000.00 to P 2,000,000.00 = P 3,000.00; over P 2,000,000.00 = P 5,000.00 + 1/10 of 1% of cost in excess of P 2,000,000.00

3 mins.

Revenue Collection Clerk I

Page 38: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

38

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Indigenous: Fee: P 100.00

Note: Fees are based on the bill of materials and cost of estimates submitted

Rexter S. Jaleco 4. Go back to the Zoning Officer and present official reciept

OR 5 mins. Zoning Officer

Atty. Adolfo E. Jaen

5. Zoning officer recommends the decision to the Office of the Municipal Mayor for approval

Locational clearance form

1 working day

Municipal Mayor

Rexter S. Jaleco 6. Get locational clearance duly signed by the Municipal Mayor at the Zoning Office and sign client log book

5 mins. Zoning Officer

Maximum Processing Time: 2 working days Service: Issuance of zoning certification Client: Land owners within the municipality Brief Description of Service: Issuance of zoning certification based on the approved

Comprehensive Land Use Plan (CLUP) of the municipality

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

a. Photocopy of TCT (Title)

Rexter S. Jaleco

b. Vicinity map/site development plan c. Land tax clearance

1. Submit documents/requirements for review and get order of payment

d. Land tax declaration

15 mins.

Zoning Officer

Ninfa G. Guay Order of payment Revenue Collection

Officer II

Noemi H. Golen

2. Pay the required fees at the Municipal Treasurer's Office

Fee: P 100.00

3 mins.

Revenue Collection Clerk I

Rexter S. Jaleco 3. Proceed to Zoning Officer for

issuance of certification

Official reciept 15 mins. Zoning Officer

Page 39: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

39

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Atty. Adolfo E. Jaen

4. Zoning Officer recommends the certification to the Office of the Municipal Mayor

Zoning certificate 1 working day

Municipal Mayor

Rexter S. Jaleco 5. Get the zoning certification duly signed by the Municipal Mayor at the Zoning Office and sign client log book

5 mins. Zoning Officer

Maximum Processing Time: 2 working days Service: Zoning application for new/renewal of business permit Client: Businesses within the municipality Brief Description of Service: Approves new/renewal application of business permits

based on the apporved land use plan of the municipality

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

a. Business permit form Rexter S. Jaleco b. OR

1. Present business permit form with corresponding official reciept for approval Fee: P 100.00

5 mins. Zoning Officer

Maximum Processing Time: 5 mins.

Page 40: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

40

Office: Municipal Civil Registry Function: Civil registration is the continuous, permanent and compulsory

recording of vital events and their characteristics inaccordance with the legal requirements in each country. The civil registry function is defined in the Civil Registry Law (R.A. 3753), which mandates the registration in appropriate civil registry books of all facts and acts concerning the civil status of persons from birth to death incluing the changes taking place therein.

Contact Information: Service: Issuance of certified/transcription copy of birth, marriage

and death certificate

Client: Registrant of legal age and/or immediate families of registered persons

Brief Description of Service: Civil registry documents such as birth, marriage and death certificates maybe availed by serving a certified transcript from the Municipal Civil Registry Office

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo

1. Provide data for verification of the availability of records of the civil registry document and if record is available, wait for the preparation.

10 mins.

Administrative Assistant II

Illuminada P. Libona 2. Get the requested document 1 min. MGDH I – MCR

Requested civil registry form

Mark Jun J. Ampig 3. Proceed to the Municipal Treasurer's Office for payment of required fees

Fee: P 80.00

3 mins.

Administrative Aide I

Illuminada P. Libona MGDH I - MCR

Marilou T. Seposo

4. Return to Municipal Civil Registry Office for documents to be signed by MCR or her authorized representative

OR 2 mins.

Administrative Assistant II

Illuminada P. Libona 5. Get approved copy of document and sign client log book

2 mins. MGDH I - MCR

Maximum Processing Time: 1 hour

Page 41: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

41

Service: Registration of birth Client: Registrant of legal age, attendant at birth, immediate family of

registrable person Brief Description of Service: The registration of birth is used for the declaration of facts and

circumstances surrounding the birth of a person. Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Provide data information about the registrable person

2 mins. Neil G. Octaviano

2. Preparation of the document 2 mins. Administrative Aide I

3. Releasing of document to client for him/her to process for signature of different signatories

1 min.

Marilou T. Seposo 4. After document was properly signed, return to MCR for review

1 min. Administrative Assistant II

Illuminada P. Libona 5. Get approved copy of the document

1 min.

6. Sign client log book MGDH I - MCR

Maximum Processing Time: 1 hour Service: Registration of marriage

Client: Married couple or immediate families of married couple

Brief Description of Service: Used to record information pertaining to the marriage of the

contracting parties. It contains information regarding the groom and the bride.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Neil G. Octaviano Administrative Aide I

a. Municipal form no. 97 (certificate of marriage) Marilou T. Seposo

Administrative Assistant II

Illuminada P. Libona

1. Submit documents for review

b. OR of marriage registration

5 mins.

MGDH I – MCR

Illuminada P. Libona 2. Get approved civil registry document

2 mins. MGDH I - MCR

Page 42: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

42

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

3. Sign client log book 2 mins.

MGDH I - MCR

Maximum Processing Time: 1 hour Service: Registration of death Client: Immediate family of the deceased person Brief Description of Service: Used to record thevital information on the identity of the

deceased Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo

1. Provide data information about the deceased person. Wait for the preparation of the document

3 mins.

Administrative Assistant II

Illuminada P. Libona

2. Get prepared document Municipal form 103 1 min.

MGDH I - MCR

3. Complete all signatories Municipal form 103

Municipal form 103 Mark Jun J. Ampig 4. Proceed to the Municipal Treasurer's Office for payment of fees

Fee: Burial permit = P 100.00

5 mins. Administrative Aide I

Illuminada P. Libona

5. Return to MCR for verification and registration of death

OR 5 mins.

MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative

Assistant II Illuminada P.

Libona

6. Sign client log book 2 mins.

MGDH I - MCR

Maximum Processing Time: 16 mins.

Page 43: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

43

Service: Application of delayed registration of birth, marriage and

death Client: Registrant of legal age, immediate families, married couple Brief Description of Service: Birth, marriage or death filed following the lapse of the

prescribed period of 30 calendar days for the date of the occurrence of th event are considered delayed registration (reglamentary period for registration of marriage: with license - 15 daysit should be submitted; without license - 30 days it should be submitted; or otherwise it shall be registered late).

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Birth a. NSO negative result (SECPA) Neil G. Octaviano b. Baptismal certificate/voter's registration record

Administrative Aide I

c. Affidavit of two disinterested persons Marilou T. Seposo

1. Provide data about the registrable person. Wait for the preparation of the document

d. Residence certificate of informant

5 mins.

Administrative Assistant II

Mark Jun J. Ampig Municipal form no. 102 (certificate of live birth)

Administrative Aide I

Noemi H. Golen

2. Proceed to the Municipal Treasurer's Office for payment of prescribed fee

Fee: P 80.00

5 mins.

Revenue Collection Clerk I

a. Municipal form no. 102 Illuminada P. Libona

3. Return to MCR on the tenth working day from the day the document was prepared and wait for the registered document

b. OR

5 mins.

MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

4. Release of document and signing of client log book

2 mins.

MGDH I - MCR

Marriage

a. NSO negative result Neil G. Octaviano b. Copy of marriage contract

1. Provide data about the registrable person. Wait for the preparation of the document

c. Affidavit of husband and wife

5 mins.

Administrative Aide I

Page 44: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

44

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

d. Affidavit of witnesses during marriage Marilou T. Seposo

e. Affidavit of solemnizing officer

Administrative Assistant II

Mark Jun J. Ampig Municipal form no. 97 (marriage certificate)

Administrative Aide I

Noemi H. Golen

2. Proceed to the Municipal Treasurer's Office for payment of prescribed fee

Fee: P 80.00

5 mins.

Revenue Collection Clerk I

a. Municipal form no. 97

Illuminada P. Libona 3. Return to MCR for registration of document

b. OR

5 mins.

MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

4. Release of document and signing of client log book

2 mins.

MGDH I - MCR

Death

a. Burial receipts Neil G. Octaviano b. Residence certificate c. Affidavit of two disinterested persons

Administrative Aide I

d. Pictures (evidence of burial) Marilou T. Seposo

1. Provide data of the deceased person. Wait for the preparation of the document

e.Municipal form no. 103 (certificate of death)

5 mins.

Administrative Assistant II

Mark Jun J. Ampig Administrative Aide I

Noemi H. Golen

2. Proceed to Municipal Treasurer's Office for order of payment

Fee: Late registration fee = P 80.00, affidavit fee = P 50.00

3 mins.

Revenue Collection Clerk I

Illuminada P. Libona 3. Get registered copy of the death certificate from the MCR

OR 2 min. MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

4. Sign client log book 2 mins.

MGDH I - MCR

Maximum Processing Time: 32 mins.

Page 45: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

45

Service: Application of marriage license Client: Marrying couple Brief Description of Service: An application in writing setting forth if each of the contracting

party has the necessary qualifications for contracting marriage and that writing is subscribed and sworn before any public official authorized to administer oaths or before the local civil registrar who shall issue the proper license (Article 59 of the Family Code of the Philippines).

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Photocopy of birth certificate of couple b. Parental consent for applicants 18-20 yo. Neil G. Octaviano c. Parental advice for applicant 21-24 years old d. Premarriage counseling certificate from PMC Team

Administrative Aide I

e. Certificate of legal capacity to contract marriage for foreigners Marilou T. Seposo

1. Secure marriage application form and data of applicants/couples

f. Death certificate of deceased spouse, decree of divorce or annulment for previously married applicants

5 mins.

Administrative Assistant II

Municipal form no. 97 (certificate of marriage) Fee:

a. Both applicants are residents of the municipality = P 110.00 Mark Jun J. Ampig

b. One of the applicants is a non-resident = P 130.00

2. Pay the necessary fee at the Municipal Treasurer's Office

c. One of the applicants is a foreigner = P 430.00

5 mins.

Administrative Aide I

3. Return to MCR on the eleventh day from the date of

a. Municipal form no. 97

3 mins. Illuminada P. Libona

Page 46: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

46

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

preparation of application of marriage license and get approved application form

b. OR MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

4. Sign client log book 2 mins.

MGDH I - MCR

Maximum Processing Time: 15 mins. Service: Change of firstname and correction of clerical or

typographical error under R.A. 9048 Client: Registrant or his/her immediate family Brief Description of Service: Republic Act 9048 authorize the City/Municipal Civil Registrar

to correct clerical or typographical errors in an entry and change of first name or nickname of registrant.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. NSO-SECPA Change of first name: Clearance from: a. Employer, if employed b. NBI clearance c. Police clearance d. Other such clearances as maybe required by concerned MCR Fee: P 3,000.00 Clerical or typographical error (not less than 2 public or private documents) a. Baptismal certificate b. Voter's affidavit

1. Client must present the NSO security paper and inform the problem in his/her registry record. Fill up the petition form and submit the documents required by the MCR to support for such petition

c. GSIS record

10 mins. Illuminada P. Libona

Page 47: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

47

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

d. SSS record e. School record f. Driver's license g. Civil registry records of ascendants h. NBI clearance i. Police clearance j. Others Fee: P 1,000.00 Certificate of marriage a. NSO security paper b. Baptismal certificate c. Birth certificate of at least 2 siblings d. School diploma e. Police clearance f. Others

Certificate of death a. NSO security paper b. Baptismal certificate

c. Others

MGDH I - MCR

Mark Jun J. Ampig 2. Pay the necessary fee at the Municipal Treasurer's Office

Order of payment 5 mins. Administrative Aide I

3. Return to MCR and submit proof of payment

Original and photocopy of OR

4. For change of first name/nickname, go back to MCR after 2 weeks to present certificate of posting

Certificate of posting (petition must be published via local newspaper of general circulation for 2 consecutive weeks

5. Wait for at least two months for the result of petition if it is affirmed or impugned by NSO before returning to MCR.

At least 2 months

a. NSO application form

6. If affirmed, secure the necessary documents for annotated security paper b. Certificate of

finality

10 mins.

Illuminada P. Libona

Page 48: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

48

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

c. Certified MCR and CRG affirmed petition d. Original (unannotated) certificate of live birth e. Annotated certificate of live birth (copy for OCRG)

f. Postal money order (P 140.00) payable to the NSO

7. Submission of annotated documents to NSO Manila

8. Wait for at least two months and return to MCR for NSO-SECPA with annotation.

at least 2 months

MGDH I - MCR

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

9. Sign client log book 2 mins.

MGDH I - MCR

Maximum Processing Time: 4 months, 28 minutes Service: Petition for legitimation of natural child Client: Parents of child Brief Description of Service: Legitimation is a remedy by which those who were born out of

wedlock to be considered legitimate. Only children conceived and born outside of wedlock of parents who at the time of conception of the former, were not disqualified by an impediment to marry each other, may be legitimated. Legitimation of children by subsequent marriage of parents shall be recorded in the MCR where the birth is recorded.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Joint affidavit of legitimation of parents

1. Submit accomplished data form and document for review as to completeness and authenticity b. NSO-SECPA of

live birth

10 mins.

Neil G. Octaviano

Page 49: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

49

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

c. Marriage certificate of parents

d. Affidavit of paternity if child is not acknowledged

e. CENOMAR (certificate of no marriage)

Administrative Aide I

Mark Jun J. Ampig 2. Pay the required fee at the MTO

Fee: P 80.00, affidavit fee = P 50.00

Administrative Aide I

3. Wait for the processing of the annotated registry document

at least 10 working days

Neil G. Octaviano 4. Submit document to the NSO for endorsement and request for NSO-SECPA

at least 2 months

Administrative Aide I

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

5. Return to MCR for release of NSO SECPA and sign client log book

2 mins.

MGDH I - MCR

Maximum Processing Time: 2 months, 10 days, 20 mins. Service: Preparation of annotated birth certificate of an illegitimate

child to use the surname of the father Client: Parents of registered or registrable child Brief Description of Service: The MCR processes petition of an illegitimate child to use the

surname of the father. Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. NSO-SECPA of live birth Neil G. Octaviano

1. Submit documents for review

b. Affidavit to use the surnamae of the father (subscribed by the MCR, legal officer or notary public)

5 mins.

Administrative Aide I

Order of payment Mark Jun J. Ampig 2. Pay the required fee Fee: Affidavit fee = P

5 mins. Administrative Aide I

Page 50: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

50

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

50.00 Neil G. Octaviano 3. Return to MCR for the

preparation of the annotated registry document

OR 10 mins. Administrative Aide I

Neil G. Octaviano 4. MCR will submit the document to NSO-National Office for SECPA

1 month Administrative Aide I

Illuminada P. Libona 5. Return to the MCR and get the annotated civil registry document

OR 1 working day MGDH I - MCR

4. Submit document to the NSO for endorsement and request for NSO-SECPA

at least 2 months

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

5. Return to MCR for release of NSO SECPA and sign client log book

2 mins.

MGDH I - MCR

Maximum Processing Time: 3 months, 8 hrs., 17 mins. Service: Endorsement of registry records to NSO MANILA Client: Registrant or immediate family Brief Description of Service: There are instances when the NSO does not have available

records requested by the client, as a remedy clients must return to MCR to check the availability of hus/her records. If a document is available, the MCR submits the civil registry document to the Office of the Civil Registrar General (OCRG).

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Neil G. Octaviano 1. Submit documents for endorsement

NSO-SECPA with negative result issued within the past six months

2 mins. Administrative Aide I

Order of payment Mark Jun J. Ampig 2. Pay the required fee at the MTO Fee: P 80.00

5 mins. Administrative Aide I

Illuminada P. Libona 3. Return to the MCR and get the civil registry document

OR 10 mins. MGDH I - MCR

4. Submit document to the NSO for endorsement and request for NSO-SECPA

at least 2 months

Page 51: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

51

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

5. Return to MCR for release of NSO SECPA and sign client log book

2 mins.

MGDH I - MCR

Maximum Processing Time: 2 months, 18 mins. Service: Registration and annotation of court decisions and legal

instruments Client: Registrant or his/her parents

Court decision concerning the status of person must be registered in the MCR where the court is functioning within 10 days after the court decree/order has become final and executory. Court decisions that must be registered are the following: - Decree of adoption - Decree of nullity of marriage/declaration of nullity of marriage - Decree of legal separation - Court decisions/orders to correct, change, cancel or delete entries in any certificate of birth, marriage or death - Registration or voluntary renunciation of citizenship - Court decisions recognizing/acknowledging natural children or impugning/denying such recognition/acknowledgement - Judicial determination of maternity affiliation - Aliases Legal instruments that have to be registered: - Affidavit of reappearance - Marriage settlement - Admission of paternity and acknowledgement, legitimation, voluntary emancipation of minor, parental authorization or ratification for artificial insemination - Acknowledgement - Acquisition of citizenship - Option to choose Philippine citizenship - Partition and distribution of properties of spouses and delivery of the children's legitimate

Brief Description of Service:

- Waiver of rights interest of absolute community

Page 52: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

52

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Certified true copy of the decision and certificate of finality Illuminada P. Libona

1. Submit documents for review and get order of payment

b. NSO-SECPA of the affected registry document

5 mins.

MGDH I - MCR

Order of payment Mark Jun J. Ampig 2. Pay the required fee at the MTO Fee: Certification fee

= P 50.00, certified copy = P 80.00

5 mins. Administrative Aide I

Neil G. Octaviano 3. Annotation of NSO SECPA of court decision

OR 2 mins. Administrative Aide I

4. Submit document to the NSO for endorsement and request for NSO-SECPA

at least 2 months

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

5. Return to MCR for release of NSO SECPA and sign client log book

2 mins.

MGDH I - MCR

Maximum Processing Time: 2 months, 20 mins. Service: Issuance of supplemental report Client: Registrant of legal age or his/her parents

A supplemental report for birth, death and marriage may be filed to supply information inadvertently omitted when the document was registered. Every supplemental report shall contain the following items except in the certificate of marriage wherein items f and g are not applicable. a. Province b. City/Municipality c. Registry no. d. Information inadvertently omitted in the original registration e. Name of child or deceased f. Informant g. Prepared by

Brief Description of Service:

h. Received at the MCR

Page 53: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

53

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Submit applicable documents in triplicate together with the original a. NSO-SECPA of registered civil registry documents b. Supplemental affidavit executed by the document owner of legal age or by the parents Illuminada P. Libona c. Baptismal/voter's registration record for birth certificate d. Death certificate (church certification) e. Joint affidavit of two disinterested persons

1. Submit documents for review and get order of payment

f. Marriage certificate (affidavit of husband and wife)

15 mins.

MGDH I - MCR

Order of payment Mark Jun J. Ampig 2. Pay required fees Fee: P 80.00, Affidavit = P 50.00

5 mins. Administrative Aide I

Neil G. Octaviano 3. Return to MCR to get registry documents

OR 20 mins. Administrative Aide I

4. Submit document to the NSO for endorsement and request for NSO-SECPA

at least 2 months

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

5. Return to MCR for release of NSO SECPA and sign client log book

2 mins.

MGDH I - MCR

Maximum Processing Time: 2 months, 1 hr.

Page 54: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

54

Service: Registration of foundling/abandoned children Client: Brief Description of Service: Foundling is a deserted or abandoned infant or child without

known parents, guardians or relatives, found by another person or a child in an orphanage or similar institutions without facts of birth and parentage

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Certification issued by the concerned barangay captain and police blotter/report Illuminada P. Libona

1. Submit documents for review and registration and get order of payment

b. Affidavit of the finder

10 mins.

MGDH I - MCR

Order of payment Mark Jun J. Ampig 2. Pay the required fee Fee: P 80.00

5 mins. Administrative Aide I

Neil G. Octaviano Administrative Aide I

Marilou T. Seposo Administrative Assistant II

Illuminada P. Libona

3. Return to MCR and get registered document

OR 2 mins.

MGDH I - MCR

Maximum Processing Time: 30 mins.

Page 55: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

55

Office: Municipal Engineer's Office Function: 1. Initiate, review and recommend changes in policies and

objectives, plans and programs, techniques, procedures and practice in infrastructure development and public works in general; 2. Administer, coordinate, supervise, and control construction, maintenance, improvement, and repair of roads, bridges, and other engineering and public works projects of LGU concerned; 3.Provide engineering services to the LGU concerned, including investigation and survey, engineering designs, and feasibility studies, and projects management; 4. Responsible for the approval/issuing of building permits.

Contact Information: Service: Issuance of building permit/electrical permit/fencing

permit Client: General public

1. A building permit is required prior to construction, erection, alteration, major repair, or renovation or conversion of any building/structure owned by government or private entities. The permit becomes null and void if work does not commence within 1 year from the date of such permit, or if the building or work is suspended or abandoned at any time after it has been commenced for a period of 120 days. 2. An electrical permit is required before putting up new or additional, or alteration of electrical installations involving at least 20 outlets or a capacity of 4 Kw. For new buildings, this forms part of the requirements for a building permit application.

Brief Description of Service:

3. A fencing permit is secured prior to actual construction of a fence.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Ana Maria A. Herradura

1. Inquire about requirements 3 mins.

Administrative Aide I

a. Barangay clearance

Harold M. Hopilos

b. Lot plan, title Architect I

c. Tax declaration Teodoro B. Seposo d. Five (5) sets of plans, specifications and estimates e. ECC if commercial f. Structural analysis if two storey up

2. Submit requirements

g. Locational clearance

15 mins.

Draftsman III Ana Maria A.

Heradura Administrative Aide I Ninford H.

Raymundo MGDH 1 - Municipal

Engineer

Page 56: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

56

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Harold M. Hopilos Architect I

Teodoro B. Seposo

3. Get order of payment 1 hr.

Draftsman III

Order of payment 4. Pay required fee at the Municipal Treasurer's Office Fees are based on

the National Building Code

3 mins. Mark Jun J. Ampig Administrative Aide

I

3. Endorse to the Fire Department for evaluation

OR 2 mins. Fire Department

4. Fire Department conducts evaluation

1 working day

Ninford H. Raymundo

7. Return to Municipal Engineer's Office and get building/electrical permit

Fire safety certificate and OR

5 mins.

MGDH I - Municipal Engineer

Maximum Processing Time: 2 working days Service: Issuance of an occupancy permit Client: General public Brief Description of Service: An occupancy permit is required before any building or

structure is used or occupied. It is usually secured after the completion of a structure. It is also required if there is any change in the existing use or occupancy classification of a building, structure or any portion thereof.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Ana Maria A. Herradura

1. Inquire about requirements 3 mins.

Administrative Aide I

a. Picture of structure/ building

Ana Maria A. Herradura

b. Construction log book

Administrative Aide I

c. Building plan Harold M. Hopilos Architect I

Teodoro B. Seposo

2. Submit requirements

d. Certificate of completion

3 mins.

Draftsman III

Harold M. Hopilos Architect I

Teodoro B. Seposo

3. Schedule for inspection 2 mins.

Draftsman III

Page 57: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

57

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Harold M. Hopilos Architect I

Teodoro B. Seposo

4. Conduct the inspection; 4 hrs.

Draftsman III

Order of payment Mark Jun J. Ampig 5. Pay the required fees at the Municipal Treasurer's Office Fees are based on

the National Building Code

3 mins. Administrative Aide 1

6. Endorse to Fire Department for evaluation

Please refer to BFP service procedure

Ninford H. Raymundo

7. Return to Municipal Engineer's Office and get approved occupancy permit

Fire safety certificate 5 mins.

MGDH I - Municipal Engineer

8. Release documents after signing client log book

Ana Maria A. Herradura

Maximum Processing Time: 1 working day

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58

Office: Municipal Treasurer's Office Function: Inspect business establishments; collect and issue official

receipt for taxes, fees and charges; and, maintain and update the tax information system of the LGU.

Contact Information: 329-66-22

Service: DOLE inspection fee

Client: Taxpayer

Brief Description of Service: DOLE inspection fee is a national imposition of tax. Taxes collected are treated as trust fund and is remitted to the agency concerned.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

1. Give pertinent information to revenue collector

DOLE inspection certificate

3 mins.

Mark Jun J. Ampig 2. Pay tax due Order of payment

from DOLE

3 mins. Administrative Aide I

Maximum Processing Time: 5 mins. Service: Payment of real property taxes (RPT)

Client: Taxpayer

Brief Description of Service: Deadline of payments for quarterly payment scheme is on every

last day of every quarter and for yearly payment scheme is on the last day of March of every year. Taxes paid in advance for the succeeding years will be given a 20% discount. A 10% discount are given for prompt payments for the current year while a penalty of 2% per month of the tax due for current year or a maximum of 72% of tax due for prior years taxes will be imposed.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Julius G. Guadalupe 1. Present requirements Property index number (PIN) or the

2 mins. Revenue Collection Clerk I

Page 59: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

59

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

name of declared owner of the property

Ninfa G. Guay Revenue Collection Officer II

Darlene C. Hopilos 2. Pay tax due Fee: 2% of the

assessed value of the property plus penalties for delinquent taxpayers

2 mins.

Revenue Collection Clerk I

Maximum Processing Time: 5 mins. Service: Community tax certificate (cedula)

Client: Taxpayer

Brief Description of Service: Community tax is levied to every inhabitant of the Philippines

18 years of age or over who has heen regularly employed on wages or salary basis for at least thirty (30) consecutive working days during any calendar year, or who is engeged in business or occupation, or who owns real properties with an aggregate assessed value of 1,000.00 or more or who is required by law to file an income Tax Return

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

1. Give pertinent information to revenue collector

2 mins.

Mark Jun J. Ampig 2. Pay tax due Fee: P 5.00 for basic

tax and an additional of P 1.00 for every P 1,000.00 of gross income of previous year; only the basic tax should be paid by senior citizens

2 mins. Administrative Aide I

Maximum Processing Time: 5 mins.

Page 60: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

60

Service: Professional tax

Client: Professional Taxpaers

Brief Description of Service: It is a provincial imposition of tax on each person in the

exercise or practice of his profession requiring government examination.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Mark Jun J. Ampig 1. Give pertinent information to revenue collector

PRC license 3 mins. Administrative Aide I

Neomi H. Golen 2. Pay tax due Fee: P330.00 3 mins. Revenue Collection Clerk

I Maximum Processing Time: 5 mins. Service: Amusement tax

Client: Promoter/Owner of amusement places

Brief Description of Service: Amusement Tax is a provincial imposition of tax collected from

proprietors, lessees or operators of theaters, cinemas, concert halls, circus halls, boxing stadium and other places of amusement.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Mark Jun J. Ampig 1. Give pertinent information to revenue collector

Summary of gate receipts (for cockpits)

3 mins. Administrative Aide I

Noemi H. Golen 2. Pay tax due Fee: Not more than 30% of gross receipts from admission

3 mins. Revenue Collection Clerk

I

Maximum Processing Time: 5 mins.

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61

Service: Annual fixed tax on delivery trucks and vans Client: Taxpayer Brief Description of Service:

It is a provincial imposition of tax collected annually. 70% of total tax collected is remitted to Provincial Government and 30% is retained in the LGU as income

Steps to follow to

avail of the service

Documents to be presented and

corresponding fees

Estimated processing time

for each step

Person to approach for each step

Mark Jun J. Ampig 1. Give pertinent information to revenue collector

Certificate of registration (photocopy) and OR of the vehicle

3 mins. Administrative Aide I

Noemi H. Golen 2. Pay tax due Fee: P 550.00 per truck or van and an additional P 50.00 for the sticker

3 mins. Revenue Collection Clerk I

Maximum Processing Time:

5 mins.

Service: Issuance of tax clearance Client: Taxpayer Brief Description of Service: Tax clearance is issued to requesting taxpayers for whatever

legal purpose/s provided subject property is updated in the payment of taxes for the current year.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Julius G. Guadalupe Revenue Collection Clerk I

1. Present requirements Latest OR of RPT payment

2 mins.

Ninfa G. Guay Revenue Collection Officer II

Darlene C. Hopilos 2. Pay tax due Fee: P 60.00 2 mins.

Revenue Collection Clerk I Maximum Processing Time: 5 mins.

Page 62: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

62

Office: Municipal Assessor's Office

1. Ensure that all laws and policies governing the appraisal and the assessment of real properties for taxation purpose are properly executed 2. Initiate, review and recommend changes in policies and objectives, plans and programs, techniques, procedures and practices in the valuation and assessment of real properties for taxation purposes 3. Establish a systematic method of real property assessment 4. Install and maintain a real property identification and accounting system 5. Prepares, install and maintain a system of tax mapping showing graphically all property subject to assessment and gather all data concerning the same

Function:

6. Submit periodic reports to the Provincial Assessor and other local officials who would require the same

Contact Information: Service: Filing of sworn statement of real property Client: Real property owners Brief Description of Service:

Listing of all real properties and/or improvements therein by the real property owner under oath before the Municipal Assessor. All property owners are required to file a sworn statement of their real property/ies within 60 days after acquisition and every three years thereafter and/or every General Revision of real property taxes.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Aurora D. Mardoquio 1. Client requests for sworn statement forms

2 mins. Local Assessment Operation Officer II

2. Fill up sworn statement forms

Isagani Moso

Tax Mapper I

Pacita G. Parcon 3. File accomplished sworn statement form

Fee for late filers only: 1/4 of 1% of the assessed value of the property plus P 15.00

5 mins.

Assessment Clerk I

Gloria C. Gacer 4. Subscription of sworn statement

5 mins. MGDH I - Municipal Assessor

Aurora D. Mardoquio Local Assessment Operation Officer II

Isagani Moso Tax Mapper I

Pacita G. Parcon

5. Releasing of owner's copy of sworn statement and signing of client log book

5 mins.

Assessment Clerk I

Maximum Processing Time:

30 mins.

Page 63: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

63

Service: Issuance of certified true copy of tax declaration,

certificate of land holdings, and certified photocopy of tax maps

Client: Real property owners or anybody who has interest on the property

Brief Description of Service: A real property owner request for tax declaration, certification or plan of his/her property.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

a. Current RPT receipt b. Sworn statement of tax declaration Pacita G. Parcon

1. Client presents requirements

Note: In case client has not filed sworn statement, a penalty of 1/4 of 1% of the assessed value plus surcharge of P 15.00 upon filing, is required.

5 mins.

Assessment Clerk I

Mark Jun J. Ampig 2. Pay required fees Fee: Certified true

copy of tax declaration = P 80.00; certifications = P 60.00; certified photocopy of tax map = P 80.00

3 mins.

Administrative Aide I

Isagani Moso 3. Preparation of certified true copy of document

15 mins.

Tax Mapper I Pacita G. Parcon 4. Releasing and signing of

client log book

OR 3 mins. Assessment Clerk I

Maximum Processing Time: 30 mins. Note: All property owners are required to file a sworn statement of their real property/ies within 60 days after acquisition and every three years thereafter and/or every General Revision of real property taxes.

Page 64: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

64

Service: Simple transfer of tax declaration Client: Real property owner Brief Description of Service:

A taxpayer may request for transfer of tax declaration as soon as the title has been transferred in his name. A simple transfer is one where there is a transfer in ownership with the same area, same classification and market value.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

1. Client request for list of requirements

3 mins.

a. Original title (for verification only) Aurora D. Mardoquio b. Two (2) photocopies of title Note: Titles dated 1999 and thereafter must be certified true copy

Local Assessment Operation Officer II

c. One (1) photocopy of updated receipt of real property taxes Isagani Moso d. Sworn statement of real property Note: All property owners are required to file a sworn statement of their real property/ies within 60 days after acquisition and every three years thereafter and/or every General Revision of real property taxes.

Tax Mapper I

2. Client presents the requirements

e. One (1) photocopy of transfer tax receipt for year 2000 to present transactions

10 mins.

Pacita G. Parcon

Page 65: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

65

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

f. Two (2) photocopies of deed of conveyance (deed of sale, deed of donation and if in case deed of adjudication is presented proof of publication is required)

Assessment Clerk I

Isagani J. Moso 4. Preparation of field appraisal assessment sheet (FAAS)

10 mins.

5. Encoding and printing 20 mins.

Tax Mapper I

Gloria C. Gacer 6. Approval 3 mins. MGDH I - Municipal Assessor

Pacita G. Parcon 7. Releasing and signing of client log book

3 mins. Assessment Clerk I

Maximum Processing Time:

1 hr.

Note: Complex transfer of tax declaration are directly referred to the Provincial Assessor's Office Service: Request for ocular inspection of real property

improvements and/or cancellation of structure improvements with an assessed value of P 50,000.00 and below.

Client: Real property owner Brief Description of Service: A property owner may request for ocular inspection of his/her

real property improvements and/or cancellation of the same if no longer existing for the purpose of updating of sworn statements.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

a. Building permit b. Certificate of occupancy Pacita G. Parcon

1. Client presents documents

c. Request for ocular inspection addressed to the Municipal Assessor

5 mins.

Assessment Clerk I

Page 66: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

66

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

d. Updated sworn statement of real property

Isagani J. Moso 2. Schedule ocular inspection 2 mins. 3. Conduct ocular inspection 1 working day

Tax Mapper I

Nemesio D. Ganon, Jr.

4. Prepare FAAS; encoding and printing

1 hr.

Job hire

Gloria C. Gacer 5. Approval 5 mins. MGDH I - Municipal

Assessor Pacita G. Parcon 6. Releasing and sign client log

book 5 mins.

Assessment Clerk I Maximum Processing Time: 2 working days

Page 67: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

67

Office: Municipal Social Welfare and Development Office Function: To provide comprehensive programs and services to

rehabilitate, uplift and develop the disadvantaged individuals, families, groups and communities

Contact Information: Service: Pre-marriage counseling (PMC) Client: Applicants for marriage license Brief Description of Service: Provision of counseling inputs on personal clarification,

marriage readiness and family wellness. PMC schedule is on the 1st and 3rd Tuesday of every month.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Ma. Linda Heso a. OR of payment for Application of Marriage License Social Welfare Aide

1. Intake interview

b. Application with the Local Civil Registar

3 min.

Elizabeth H. Espinosa

2. Administer Pre-Marriage Inventory form to the client

2 hrs Social Welfare Assistant

Ma. Linda Heso 3. Collect the PM Inventory form 2 min. Social Welfare Aide

4. Attend the PMC as scheduled Accomplished PMI form

2 days PMC Team

Lolita P. Camarig MGDH I - MSWDO

Ma. Linda Heso

5. Issuance of PMC Certificate and sign client log book

3 mins.

Social Welfare Aide

Maximum Processing Time: 3 working days Service: Provision of Day Care Service (Poblacion Day Care

Centers) Client: Preschool children (3-6 years old) Brief Description of Service: Providing custodial care/substitute mothering and

psychosocial stimulation in the Day Care Center with the day care worker as service provider

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Intake interview Birth certificate and health record of the child

30 min. Day care workers in every barangay

Page 68: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

68

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

2. Child registration Registration fee P 50 - 100

5 min.

3. Child attendance in the DC Center

Monthly participation fee P50 - 75

Whole year round

Maximum Processing Time: 40 mins. Service: Issuance of Solo Parent’s ID Client: Solo Parents (widow, separated or unwed with minor children) Brief Description of Service: Issuance of identification cards to solo parents to avail of the

benefits provided in R.A. 8972

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

a. Barangay certification showing residency and the individual is a solo parent Lolita P. Camarig b. Death certificate of deceased spouse, court decision signifying annulment of marriage or legal separation whichever is applicable

MGDH I - MSWDO

c. Birth certificate of minor children d. 2 pcs 1x1 photo Ma. Janette D. Alunday

1. Fill-up application form

Fee: P 15.00

30 min.

2. Wait for preparation and signing of the ID

15 min

3. Get ID and sign client log book

3 min.

Social Welfare Assistant

Maximum Processing Time: 1 hour

Page 69: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

69

Service: Preparation of Case Study for Medical Assistance from

PCSO, PHC, PGH, PKI, other Hospitals and barangays Client: Needy individuals and families in crisis situation who needs

medical assistance Brief Description of Service: This service includes an interview, collateral investigation and

preparation of case study of individuals and families in need of assistance from different agencies.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Ma. Janette D. Alunday Social Welfare Assistant

Ma. Linda Heso

1. Intake interview Letter from requesting institution

30 min.

Social Welfare Aide

Ma. Janette D. Alunday Social Welfare Assistant

Lolita P. Camarig

2. Wait for the preparation of the social case study

2 working days

MGDH I - MSWDO

Ma. Linda Heso 3. Get Social case study and sign client log book

2 min. Social Welfare Aide

Maximum Processing Time: 3 working days Service: Issuance of Senior Citizen’s Booklets (Medicines and

Groceries) Client: Senior Citizens (Holder of OSCA IDs) Brief Description of Service: Issuance of booklets to senior citizens for the availment of

benefits provided in R.A. 9257 Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Ma. Linda Heso 1. Present OSCA ID OSCA ID 2 min. Social Welfare Aide

Elizabeth H. Espinosa 2. Payment of fees Fee: P30 for both medicines and groceries booklet

3 mins. Social Welfare Assistant

Josephine A. Jaleco 3. Get booklets and sign client log book

3 min. Administrative Aide VI

Maximum Processing Time: 15 mins.

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70

Service: Issuance of Persons with Disabilities (PWD) Booklets

(Medicines and Groceries) Client: Persons with disabilities (Holder of PWD IDs) Brief Description of Service: Issuance of booklets to persons with disabilities for the

availment of benefits Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Ma. Linda Heso 1. Present PWD ID PWD ID 2 min. Social Welfare Aide

Elizabeth H. Espinosa 2. Payment of fees Fee: P30 for both medicines and groceries booklet

3 mins. Social Welfare Assistant

Josephine A. Jaleco 3. Get booklets and sign client log book

3 min. Administrative Aide VI

Maximum Processing Time: 15 mins. Service: Issuance of the Office of the Senior Citizen Affairs (OSCA)

identification card Client: Senior citizens (60 years old and above) Brief Description of Service: Issuance of OSCA ID to every senior citizens, 60 years old

and above, to avail of the twenty percent (20%) discount in transportation fee, hospitalization/laboratory fee and medicines; five percent (5%) discount on groceries

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Any document to show date of birth (birth certificate, voter’s affidavit/ID, baptismal certificate or affidavit of two disinterested persons) Ma. Linda Heso b. barangay certification showing residency

Social Welfare Aide

1. Get and fill up application form

c. 2 pcs 1x1 photo

30 mins.

Elizabeth H. Espinosa 2. Payment of fees Fees: P25.00 for new

or replacement for damaged ID

5 min. Social Welfare Assistant

Page 71: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

71

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

P100 for reissuance in case of loss

Josephine A. Jaleco 3. Claim OSCA ID and sign client log book

10 mins. Administrative Aide VI

Maximum Processing Time: 45 mins. Service: Issuance of the Office of Persons with Disabilities (PWD)

identification card Client: Persons with disabilities Brief Description of Service: Issuance of person with disability ID to every persons with

disabilities to avail of the twenty percent (20%) discount in transportation fee, hospitalization/laboratory fee and medicines;five percent (5%) discount on groceries

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Any document to show date of birth (birth certificate, voter’s affidavit/ID, baptismal certificate or affidavit of two disinterested persons) Ma. Linda Heso b. barangay certification showing residency

Social Welfare Aide

1. Get and fill up application form

c. 2 pcs 1x1 photo

30 mins.

Elizabeth H. Espinosa Fees: P25.00 for new or replacement for damaged ID

Social Welfare Assistant 2. Payment of fees

P100 for reissuance in case of loss

5 min.

Josephine A. Jaleco 3. Claim PWD ID and sign client log book

10 mins. Administrative Aide VI

Maximum Processing Time: 45 mins.

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72

Service: Provision of Pauper’s Burial Assistance

Spouse or any immediate member of the family of the deceased who complied with the following:

• Family income is below poverty threshold (below P 6,772.00/month for a family of 5 or proportionately for the number of family members)

Client:

• Deceased does not have burial benefits Brief Description of Service: Burial assistance are given to those who belong to indigent

families who has no relatives to help for the burial. Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Ma. Linda Heso a. Barangay clearance to show residency

Social Welfare Aide

b. Death certificate Elizabeth H. Espinosa Social Welfare Assistant

Josephine A. Jaleco

1. Intake interview and determination if the client qualifies or not

c. Barangay certification from the Punong Barangay that the family is indigent

20 min.

Administrative Aide VI

Ma. Linda Heso Social Welfare Aide

Josephine A. Jaleco

2. Qualified clients wait for the processing of papers

At least 2 days

Administrative Aide VI

Nemia A. de Asis 3. Get financial assistance and sign client log book

10 min. Administrative Assistant II

Maximum Processing Time: 3 working days Service: Provision of Assistance for Individuals in Crisis Situation

(AICS) Spouse or any member of the family of the individual who needs assistance who qualifies with the following:

• Must be a bonafide resident of the municipality • Must be hospitalized or needing urgent

medical/laboratory procedures which maybe the basis of possible hospitalization and/or is a victim of abuse/natural calamities who needs medical and/or legal assistance

• Family income is below poverty threshold (below P 6,772.00/month for a family of 5 or proportionately for the number of family members)

Client:

• Has no health insurance other than Philhealth; in case patient is a recipient of the Philhealth Indigency Program, hospitalization must be more than 7 days.

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73

Brief Description of Service: AICS are given out to persons who belong to indigent families and are presently admitted in the hospital excluding maternal and medico-legal cases.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

a. Barangay clearance to show residency Ma. Linda Heso

Social Welfare Aide

Elizabeth H. Espinosa

b. Referral from the Punong Barangay or Social Worker/designated employee of the hospital/agency where the individual is confined/has consulted

Social Welfare Assistant

Josephine A. Jaleco

1. Intake interview and determination if the client qualifies or not

c. Any document to prove hospitalization/urgent need for medical/laboratory procedure

30 min.

Administrative Aide VI

Ma. Linda Heso Social Welfare Aide

Josephine A. Jaleco

2. Qualified clients wait for the processing of papers

At least 2 days

Administrative Aide VI

Nemia A. de Asis 3. Get financial assistance and sign client log book

10 min. Administrative Assistant II

Maximum Processing Time: 3 working days Note: This service can be availed by the family only once a year and subject to availability of funds.

Page 74: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

74

Office: Municipal Health Office

1. Formulate and implement efficiently, effectively and economically health, health-related projects and activities, policies, plans, programs and projects to promote the health of the community

Function:

2. Recommend the prosecution of any violation of sanitary laws ordinances or regulations.

Contact Information: Service: General consultation Client: General public Brief Description of Service: Free service to all who come for medical consultation and

advice Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each

step

Yeyenne Fetiza 1. Give your family number/the name of your family head

2 mins. Gloria Diomon

Sheila Mae Asprilla 2. Wait for the staff to retrieve the family records

5 mins. Stella Bañares Liza Camemo 3. History taking (chief

complaints, vital signs and physical exam)

Family folder/record 5 mins. Job Hire

Maria Lyn G. Legazpi

4. For patients 0-5 yo complaining of cough, fever, ear pain, diarrhea and low birth weight infants, refer to IMCI

Family record/integrated maternal and child illnesses (IMCI) form

10 mins.

Midwife II

Dr. Zeny D. Dequilla

5. For all other complaints, wait for your name to be called by the MHO for consultation

20 mins.

Rural Health Physician

Ma. Elisa G. Espinosa

6. Submit for laboratory exam if needed. If not, proceed with step 8 or 9

Laboratory request

Medical Technologist I

7. Comeback for follow-up with laboratory results to MHO

Laboratory result and family record

5 mins. Dr. Zeny D. Dequilla

8. Referral to tertiary level of care for further evaluation and management for cases which needs referral

Rural Health Physician

Aimee H. Jacobres Nurse I

Ronila J. Espinosa

9. Go to the nurse's room for further instructions and distribution of medicines if available.

Prescription/family record

8 mins.

Nurse I

Maximum Processing Time: 45 mins.

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75

Service: Immunization Client: 0 to 11 months old children Brief Description of Service: Provide antigens to 0 to 11 month old children for protection

against the 7 immunizable diseases Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Yeyenne Fetiza 1. Present early child care and development (ECCD) card at the information desk

ECCD card 5 mins.

Gloria Diomon Sheila Mae

Asprilla 2. Wait for the staff to accomplish ECCD card

Stella Bañares - Baby will be weighed Liza Camemo - ECCD card will be filled up - For new clients,

immunization will be given

10 mins.

Job Hire

3. Wait for your baby's name to be called

4. Go to the immunization area where:

Maria Lyn G. Legaspi

- Baby will be immunized Midwife II

- Midwife wiil give post-immunization instructions

ECCD card 20 mins.

Note: Immunizations conducted at barangay health stations are conducted by the rural health midwives

Maximum Processing Time: 35 mins. Service: Maternal care Client: Pregnant women Brief Description of Service: Provide care during pregnancy to ensure health of the mother

and baby Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Present home-based maternal record (HBMR) at the information desk

HBMR 3 mins. Yeyenne Fetiza

Page 76: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

76

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Gloria Diomon 2. Wait for the staff to retrieve your family record and accomplish your HBMR

Sheila Mae Asprilla

Stella Bañares - For new clients, issuing and filling up of the HBMR Liza Camemo

- Weighing Job Hire

- Taking of vital signs

10 mins.

3. Wait for your name to be called

4. Go to the examination room - Perform abdominal exam

Maria Lyn G. Legaspi

- Injection of tetanus toxoid vaccine if scheduled

Midwife II

- Conduct health education on proper nutrition and prescription of vitamins

- Referral of complicated pregnancies

Family record, HBMR 30 mins.

Note: Prenatal at the BHS is performed by RHM

Maximum Processing Time: 33 mins. Service: Family planning Client: Married couples Brief Description of Service: Offer family planning method to couples Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Yeyenne Fetiza 1. Give your family number/head of the family

3 mins. Gloria Diomon

Sheila Mae Asprilla

Stella Bañares Liza Camemo

2. Wait for the staff to retrieve your record

10 mins.

Job Hire

3. Proceed to the family planning provider for interview

- Personal data - History of previous

pregnancies - Number of children

Maria Lyn G. Legaspi

- Income - Previous method used for

old clients

Family record 10 mins.

Midwife II

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77

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

4. Undergo counseling on all the methods

30 mins.

5. Choose the method that fits you

25 mins.

6. Provide commodities if available

10 mins.

7. Referral if necessary 5 mins.

Maximum Processing Time: 1 hour 28 mins. Service: Directly Observed Treatment Short course chemotherapy

(DOTS) Client: TB symptomatics, positive sputum exam, positive x-ray result

and recommended for treatment by the Diagnostic Committee Brief Description of Service: Provide free services, laboratory examinations and medicines

to all TB symptomatics Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Yeyenne Fetiza 1. Give the family number/head of the family

3 mins. Gloria Diomon

Sheila Mae Asprilla

2. Wait for the staff to retrieve the family records

5 mins.

Stella Bañares Liza Camemo 3. History taking (chief

complaints, vital signs and physical exam)

Family folder/record 5 mins. Job Hire

Dr. Zeny D. Dequilla

4. Wait for your name to be called by the MHO for consultation

20 mins.

Rural Health Physician

Ma. Elisa G. Espinosa

5. Submit for laboratory exam (sputum)

Laboratory request 10 mins.

Medical Technologist I

6. If sputum result is positive, treat immediately. Proceed with step 12

7. If sputum result is negative, give request for chest x-ray

3 mins.

8. Comeback to MHO if chest x-ray result is available

Dr. Zeny D. Dequilla

9. X-ray film and sputum result together with the referral form will be send to the TBBC

X-ray film and sputum result

3 mins. Rural Health Physician

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Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

10. Comeback after 1 month for the result of the referral

1 month

11. Treatment will be started, if needed

12. Proceed to TB nurse for treatment

- Counseling on DOT strategy

Aimee H. Jacobres

- Provide free medicines and give instructions

- Follow up check up as scheduled

Family record and laboratory results

40 mins.

Nurse I

Maximum Processing Time: 1 hr 23 mins. Service: Deliveries and breastfeeding Client: Pregnant and postpartum women Brief Description of Service: Provide services to pregnant and postpartum women to ensure

safety during the entire period of pregnancy and after delivery Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Present HBMR HBMR 3 mins. Maria Lyn G. Legaspi 2. Perform internal exam and

vital signs taking 5 mins.

Midwife II Eufemia P. Asprilla 3. Monitor progress of labor

and make referral if needed 24 hrs.

Midwife II 4. Actual delivery Fieby B. De la Cruz

- Expulsion of baby 10 mins. Midwife II - Expulsion of placenta 20 mins. Jenny T. Espinosa

5. Inject methergin after vital signs taking

3 mins. Midwife I

6. Baby care 30 mins. Marialy J. Quiros 7. Initiate breastfeeding 5 mins. Midwife I 8. Give going home instructions 10 mins. Maximum Processing Time: 25 hrs., 26 mins.

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Service: Leprosy control program Client: Clients positive on slit skin smear Brief Description of Service: Treatment of patients diagnosed with leprosy Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Yeyenne Fetiza Gloria Diomon

Sheila Mae Asprilla

Stella Bañares Liza Camemo

1. Present your referral form from the Western Visayas Sanitarium

Referral form from the Western Visayas Sanitarium

3 mins.

Job Hire

2. Proceed to the nurse coordinator

3. Wait for the staff to finish accomplishing MDT records

5 mins. Aimee H. Jacobres

4. Provide counseling and leprosy drugs

15 mins.

5. Give going home instructions; follow up check up as scheduled

5 mins.

Nurse I

Maximum Processing Time: 28 mins. Service: Medico-legal cases Client: Patients involved in certain crimes Brief Description of Service: Conduct medical consultation to patients involved in certain

crimes Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Yeyenne Fetiza 1. Give your family number/head of the family

3 mins. Gloria Diomon

Sheila Mae Asprilla

Stella Bañares Liza Camemo

2. Wait for the staff to retrieve your record

5 mins.

Job Hire

3. Accomplish individual treatment record (ITR)

2 mins.

4. Proceed to Municipal Health Officer for examination and treatment

ITR 20 mins. Dr. Zeny D.

Dequilla 5. Preparation of medico-legal 10 mins. Rural Health

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80

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

report Physician

Mark Jun J. Ampig

6. Payment of fees 3 mins.

Administrative Aide I

Dr. Zeny D. Dequilla

7. Submit medico-legal certificate to Municipal Police Station

3 mins.

Rural Health Physician

Maximum Processing Time: 30 mins. Service: Post partum (clinic visit) Client: Mothers and new borns Brief Description of Service: Provide free medical consultation and education to post partum

women Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Maria Lyn G. Legaspi Midwife II

1. Present HBMR to staff HBMR 3 mins.

Eufemia P. Asprilla Midwife II 2. Take vital signs 5 mins.

Fieby B. De la Cruz Midwife II 3. Perform cord dressing to the

baby 15 mins.

Jenny T. Espinosa Midwife I

Marialy J. Quiros 4. Health education and counseling on breastfeeding and family planning

20 mins.

Midwife I Maximum Processing Time: 43 mins. Service: Medical certificates Client: Job applicants and students Brief Description of Service: Provide health certificates required for employment and

school entrance Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Secure medical certificate form 3 mins. Yeyenne Fetiza

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Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Gloria Diomon Sheila Mae

Asprilla Stella Bañares Liza Camemo

Job Hire

Mark Jun J. Ampig

2. Payment of fees Fee: P 60.00 3 mins.

Administrative Aide I

Yeyenne Fetiza Gloria Diomon

Sheila Mae Asprilla

Stella Bañares Liza Camemo

3. Present medical certificate form to the staff with complete laboratory result. If result is not available, secure laboratory request and come back when result is available

Medical certificate form, OR and laboratory result (CBC, urinalysis, chest x-ray, drug test)

3 mins.

Job Hire

4. Wait for your name to be called

5. Proceed to MHO room for examination

20 mins.

6. Filling up of medical certificate 3 mins. Dr. Zeny D.

Dequilla 7. Releasing and signing of client log book

2 mins. Rural Health Physician

Maximum Processing Time: 28 mins. Service: Issuance of sanitary health cards Client: Food handlers Brief Description of Service: Ensure that all food handlers are physically fit to prepare and/or

sell food products Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Melinda N. Los Bañes 1. Go to sanitation office for laboratory request Sanitation Inspector I

- Stool exam - Sputum exam

Expired health card for those who will renew

5 mins.

Christine M. Betito Sanitation Inspector I 2. Submit laboratory result to

sanitation office for assessment

Stool and sputum exam result

10 mins.

Mark Jun J. Ampig a. If result is negative, proceed to MTO for payment of health card

Fee: P 80.00 3 mins. Administrative Aide I

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Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for each step

Dr. Zeny D. Dequilla b. If result is positive,

client will be referred to the MHO for treatment. Issuance of health card is pending until reexamination is done with negative results

Stool and sputum exam result

7 days

Rural Health Physician

Melinda N. Los Bañes Sanitation Inspector I

3. Go to sanitation office for health reminders and conditions. Wait for sanitary inspector to fill-up and sign health card.

OR 15 mins.

Christine M. Betito 4. Sign client log book 2 mins. Sanitation Inspector I Maximum Processing Time: 40 mins. exclusive of the 7 days treatment if found positive Service: Issuance of sanitary permit Client: Food operators, proprietors and manufacturers Brief Description of Service: Ensure that all food establishments are in compliance with the

existing sanitary guidelines stipulated in PD 856 Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

1. Secure list of requirements 5 mins. a. Health card b. ECC from DENR Melinda N. Los Bañes c. Permit to operate Sanitation Inspector I d. Barangay clearance e. OR of sanitary inspection

2. Submit papers/requirements for verification and assessment

Fee: P 300.00

10 mins.

Christine M. Betito 3. Sanitary permit will be issued after lecture and reminders as what is stipulated in PD 856

10 mins.

4. Follow up monitoring as scheduled

1 hr.

5. Sign client log book 2 mins.

Sanitation Inspector I

Maximum Processing Time: 1 hr. 30 mins.

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83

Service: Sanitary complaints Client: General public Brief Description of Service: Address all sanitary concerns of households Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Dr. Zeny D. Dequilla Rural Health Physician

Melinda N. Los Bañes Sanitation Inspector I

Christine M. Betito

1. Submit requirements to MHO for interview and assessment

Complaint letter and barangay clearance

7 mins.

Sanitation Inspector I 2. Schedule ocular inspection 5 mins.

Melinda N. Los Bañes 3. Conduct inspection and meeting with sanitary inspector, Punong Barangay, Barangay Officials, BHW and respondent

3 hrs. Sanitation Inspector I

4. Come up with recommendation and settlement of issue/problems

1 working day

Christine M. Betito 5. Referral to Mayor's Office if necessary

5 mins.

6. Sign client log book 2 mins.

Sanitation Inspector I

Maximum Processing Time: 1 working day, 3 hrs., 20 mins. Service: Complete blood count (CBC) and platelet count Client: General public

1. CBC is the test usually requested by physicians for patients with fever, and suspect for anemia, leukemia and other diseases that require red and white blood cell count and hemoglobin determination for the physician to properly diagnose the disease.

Brief Description of Service:

2. Platelet count is usually requested for patients with bleeding and/or patients suspected with dengue.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Ask for the desired laboratory examination

Laboratory request 2 mins.

2. Wait for your name to be called

3. Blood extraction 5 mins. Ma. Elisa G.

Espinosa

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84

Steps to follow to avail of the service

Documents to be presented and

corresponding fees

Estimated processing

time for each step

Person to approach for

each step

4. Wait for the result to be released

57 mins.

5. Pay required fee Fee: P 50.00 plus replacement of reagents used (free for indigents and Philhealth members)

3 mins.

6. Release result and sign client log book

3 mins.

Medical Technologist I

Maximum Processing Time: 1 hr 10 mins. Service: Urinalysis, fecalysis and sputum examination Client: General public

1. Urinalysis is usually requested by physicians when a patient experiences pain during urinatiion 2. Fecalysis/stool exam is usually requested by physicians for patients complaining of itchiness of the anus and frequent bowel movement at least 4 times a day.

Brief Description of Service:

3. Sputum exam is usually done for patients suspected of tuberculosis and a prerequisite for the issuance of health cards.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Ask for the desired laboratory examination

Laboratory request 2 mins.

2. Let the patient collect urine/stool/sputum. At least 10 ml is required for urine. For sputum exam, samples should be collected in the designated sputum collection area.

Ma. Elisa G. Espinosa

3. Wait for the result to be released

1 hr.

4. Pay required fee Fee: P 20.00 plus replacement of reagents used (free for indigents and Philhealth members)

3 mins.

5. Release result and sign client log book

5 mins.

Medical Technologist I

Maximum Processing Time: 1 hr. 10 mins.

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85

Service: Fasting blood sugar (FBS) Client: General public Brief Description of Service: This test measures the amount of glucose in the blood. It is

called fasting because the level is measured at least 8 hours after a person last ate or drank anything.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Ask for the desired laboratory examination

Laboratory request 2 mins.

2. Wait for your name to be called

3. Blood extraction 3 mins. Ma. Elisa G.

Espinosa 4. Wait for the result to be released

10 mins.

5. Pay required fee Fee: P 50.00 plus replacement of reagents used (free for indigents and Philhealth members)

3 mins.

6. Release result and sign client log book

3 mins.

Medical Technologist I

Maximum Processing Time: 21 mins.

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86

Office: Municipal Agriculture Office

Function: Provide technical assistance and support to the Mayor to

ensure the delivery of basic services relative to agricultural services. Develop plans and strategies on agricultural programs and projects, and implement them upon approval

Contact Information:

Service: Distribution of subsidized farm inputs (such as certified seeds with 50:50 scheme, fertilizers, herbi/insecticides)

Client: Farmers

Brief Description of Service: The Municipal Agriculture Office is task to give out these subsidized farm inputs according to the availability and guidelines of the specific program and may vary from time to time.

Steps to follow to avail of the

service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Virgie B. Guintivano 1. Initial consultation with the Municipal Agricultural Officer

10 mins. OIC - MAO

Bernerdita L. Bakabak 2. Proceed to assigned agricultural technologist

10 mins. Agricultural Technologist

Norma G. Herradura Agricultural Technologist

3. Pay the required fee As maybe designated based on the program guidelines

3 mins.

Delia V. Jardenil

4. Sign masterlist 3 mins. Agricultural Technologist

Serle G. Deysolong 5. Wait for the delivery of the subsidized farm inputs at the MAO

3 working days Agricultural Technologist

Aida L. Fuentes Agricultural Technologist

Ma. Cecilia C. Baltazar Agricultural Technologist

Belen M. Tolentino Agricultural Technologist

Cecelia R. Reotan

6. Releasing and signing of acknowledgement receipt

5 mins.

Agricultural Technologist

Maximum Processing Time: 4 working days Note: Subject to amendment depending on the kind/type of subsidy program the government is providing (such as fertilizers, herbi/insecticides)

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87

Service: Integrated pest management (IPM) service/palay

check/farmer field school

Client: Farmers Brief Description of Service: IPM/palay check farmer field school is a combination of

technology, management which empahsize on the collaborative learning among farmers with the extension workers.

Steps to follow to avail of the

service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Virgie B. Guintivano 1. Initial consultation with the Municipal Agricultural Officer

10 mins. OIC - MAO

Bernerdita L. Bakabak 2. Proceed to assigned agricultural technologist

10 mins. Agricultural Technologist

Norma G. Herradura 3. Schedule farm visit/ocular inspection if necessary

5 mins. Agricultural Technologist

4. Conduct farm visit/ocular inspection

1 working day Delia V. Jardenil

Agricultural Technologist

Serle G. Deysolong Agricultural Technologist

Aida L. Fuentes Agricultural Technologist

Ma. Cecilia C. Baltazar Agricultural Technologist

Belen M. Tolentino Agricultural Technologist

Cecelia R. Reotan

5. Recommend solutions 15 mins.

Agricultural Technologist

Maximum Processing Time: 2 working days Service: Issuance of agricultural certificate of idle lands

Client: Land owners

Brief Description of Service: This certification is issued to lots that are no longer viable for

agricultural purposes or idle.

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88

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

Virgie B. Guintivano

1. Inquiry on the requirements 10 mins.

OIC - MAO

Rexter S. Jaleco 2. Proceed to zoning officer for issuance of zoning certification

Zoning Officer

Virgie B. Guintivano

3. Proceed to MAO for reconfirmation

Zoning certificate 10 mins.

OIC - MAO

Bernerdita L. Bakabak Agricultural

Technologist Norma G. Herradura Agricultural

Technologist Delia V. Jardenil

Agricultural Technologist Serle G.

Deysolong Agricultural

Technologist Aida L. Fuentes

Agricultural Technologist

Ma. Cecilia C. Baltazar Agricultural

Technologist Belen M. Tolentino

Agricultural Technologist

Cecelia R. Reotan

4. Proceed to assigned agricultural technologist for validation/ocular inspection

1 working day

Agricultural Technologist

Mark Jun J. Ampig 5. Payment of fees 5 mins. Administrative Aide I

Virgie B. Guintivano

6. Issuance of certification OR 10 mins.

7. Sign client logbook 2 mins. OIC - MAO

Maximum Processing Time: 2 working days

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89

Service: Animal health and extension services which includes

vaccination, castration, deworming, disease prevention and control, livestock dispersal, training and seminars

Client: Animal/livestock raisers 1. Vaccination is the giving of specific biologics to susceptible animals to make it immune to the disease such as: hemorrhagic septicemia in cattle, hog cholera in swine, new castle disease in poultry, and rabies for dogs. This is a yearly program jointly implemented by the barangay, municipal and provincial governments to get rid of disease occurence/outbreak. 2. Castration is the removal of male reproductive organ to avoid indiscriminate breeding/mating, rendering the animal to be more docile and easy to handle, grow faster and improve meat quality and flavor. 3. Deworming is the giving of anthelmentics to susceptible animals to get rid of both external and internal parasites. 4. Disease prevention and control is a service provided to clients to treat sick animals by giving appropriate veterinary drug/antibiotic for immediate recovery. 5. Animal dispersal program is a local government initiative spearheaded by the MAO to provide livelihood among livestock raisers purposely to augment family income. The program can be availed by recipients through cash counterpart and/or free of charge/dole out.

Brief Description of Service:

6. Training and seminars are being provided to clients to equip them the necessary skills to improve management practices to increase livestock production for a sustainable animal agriculture. This service can be availed as per schedule om a quarterly basis.

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for

each step

1. Request for livestock assistance

15 mins. Virgie B. Guintivano

2. Refer request to assigned technician

15 mins. OIC - MAO

Wilson A. Batislaon

3. Dialogue, assessment and recommendation

20 mins.

Agricultural Technologist

Mark Jun J. Ampig 4. Payment of required fees 5 mins. Administrative Aide I

Wilson A. Batislaon

5. Provide the requested service 3 working days

Agricultural Technologist

Maximum Processing Time: 4 working days

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90

Service: Branding of large cattle/transfer of ownership of large cattle Client: Animal/livestock raisers Brief Description of Service: This program will conduct branding of large animal such as

cattle and carabao to secure certificate of ownership. Animals six (6) months old and above are required to be branded after paying the corresponding fee. The Municipal Treasurer's Office or his authorized representative will be the one to implement thhis program.

Steps to follow to avail of

the service Documents to be

presented and corresponding fees

Estimated processing time

for each step

Person to approach for

each step Virgie B.

Guintivano 1. Request for branding/transfer of ownership of large cattle

5 mins.

OIC - MAO

Wilson A. Batislaon

2. Refer to assigned agricultural technologist for appointment

5 mins.

Agricultural Technologist

Noemi H. Golen 3. Payment of corresponding fees

3 mins. Revenue Collection

Clerk I Wilson A. Batislaon

4. Schedule services (branding/transfer of ownership)

1 working day

Agricultural Technologist

5. Issuance of certificate of ownership/transfer

10 mins. Noemi H. Golen

6. Sign client logbook 5 mins. Revenue Collection Clerk I

Maximum Processing Time: 2 working days

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91

Office: Local Economic Development Office

1. Administer/manage all income generating activities, properties, facilities and other economic enterprises of the municipality. 2. Recommend to the local chief executive (LCE) or to the SB the establishment/creation of other economic enterprises designed to improve the financial situation of the municipality.

Function:

3. Implement all ordinances relative to public utilities operating within the municipality and utilization of municipal-owned properties.

Contact Information: 329-66-22 Service: Stall application Client: Stall applicants Brief Description of Service:

Processing of clients' stall application in the Leganes Commercial Complex (LCC)

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Engr. Samson J. Jaspe 1. Go to Acting Municipal Economic Administrator (MEA) and present letter of intent to lease stall at the LCC

Letter of intent 2 mins. Acting MEA

Elpidio L. Pacete, Jr. 2. Secure application formin 5 copies

Approved letter of intent

2 mins. Economic Researcher

a. Application form b. Bidding instructions c. Draft contract of lease prepared by LEDO Helen G. Mijares

3. Approval of application by the Adjudication Committee

d. Other important documents as required by the Committee

1 working day

ICO Municipal Treasurer

Elpidio L. Pacete, Jr. 4. Present approved application form

2 mins. Economic Researcher

5 copies of approved application form Fee:

a. Dry goods (24 sq. m) = P 200,000.00

5. Payment of goodwill

b. Eatery and Miscellaneous (12 sq. m) = P

2 mins.

Neomi H. Golen

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92

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

50,000.00 c. Dry goods

(12 sq. m) = P 50,000.00

d. Dry goods ( 9 sq. m) = P 50,000.00

e. Fruits,

vegetables and dried fish (1.5 sq. m) = P 10,000.00

f. Meat, fish, marine and other wet products ( 1.5 sq. m) = P 15, 000.00

Revenue Collection Clerk I

Elpidio L. Pacete, Jr. 6. Preparation of contract of lease

OR of goodwill 1 working day Economic Researcher

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I

7. Signing of contract of lease

1 working day

Russel S. Jinon Administrative Aide IV

Jessie Jane G. Estigoy Administrative Aide I

Jeffrey Bob J. Talabero

8. Notarization of contract of lease

Fee: Must be paid by the lessee separately

2 working day

Administrative Aide I Elpidio L. Pacete, Jr. 9. Release of owner's copy

of contract of lease and signing of client log book

5 mins. Economic Researcher

Note: If more than one (1) applicant is applying for the same stall, adjudication board will conduct bidding based on Ordinance No. 2007-133 before approval of the application form. Copies of signed and notarized contract of lease must be provided to the Mayor's Office, MTO, LEDO and SB. Maximum Processing Time:

6 working days

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93

Service: Slaughtering services

Client: Meat vendors

Brief Description of Service: Slaughtering of pigs, goats, cows and carabaos for

consumption

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Achilles Jacildo 1. Log the number of animals to be slaughtered

5 mins. Job hire - Watchman

For large cattle a certificate of ownership is required Eulogio O. Fortin

2. Subject animals to antemortem inspection

Fee: P 3.00/head for pigs/goats and P 5.00/head for cows/carabaos

10 mins.

Agricultural Technologist

3. Slaughtering of animals Fee: P 50.00/head for pigs/goats and P 100.00/head for cows/carabaos

1 hr per head

Eulogio O. Fortin Agricultural Technologist

Achilles Jacildo

4. Postmortem inspection and marking

Fee: P 0.25/kilogram 10 mins.

Job hire

Caroline G. Tono 5. Record all collectible fees (Note: Statement of accounts for collectibles are issued to the clients for payments on a weekly basis at the MTO/designated personnel)

5 mins.

Administrative Aide III

Regie S. Porras 6. Issuance of meat inspection certificate and signing of client log book

OR of fees 5 mins. Job hire - Clerk

Achilles Jacildo 7. Release of slaughtered animal

5 mins. Job hire - Watchman

Maximum Processing Time: 2 hrs. per head

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94

Service: Issuance of cemetery lot/condominium assignment

certificate

Client: Cemetery lot/condominium applicants

Brief Description of Service:

For the proper burial of cadavers in the Municipal Cemetery.

Steps to follow to avail of

the service Documents to be

presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Tedoro B. Seposo 1. Verify avalaibility of lot/condo c/o Mayor's Office

5 mins. Draftsman III

Edna T. Paragat 2. Secure application form Death certificate 2 mins. Cemetery Caretaker

Death certificate and application form Fee: a. Rental for burial lot (1x2 square meter) for a lease period of five years = P 2,500.00 and P 1,000.00 for every additional layer Mark Jun J. Ampig b. Rental for niches for a lease period of five years = P 4,000.00

3. Pay required fees

c. Yearly rental after five years for lot and niche = P 300

2 mins.

Administrative Aide I

Danilo G. Jaleco Administrative Aide VI

Marianito Vincent D. Cabañal Administrative Aide I

4. Submit application form for approval of the Mayor

5 mins.

Jeffrey Bob J. Talabero Administrative Aide I

Jessie Jane G. Estigoy Administrative Aide I Russel S. Jinon

5. Issuance of burial permit and cemetery lot/condo assignment certificate

10 mins.

Administrative Aide IV

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95

Steps to follow to avail of the service

Documents to be presented and corresponding

fees

Estimated processing

time for each step

Person to approach for each step

Edna T. Paragat 6. Submit burial permit and cemetery lot/condo assignment certificate for recording

Burial permit and cemetery lot/condo assignment certificate

5 mins. Cemetery Caretaker

Maximum Processing Time:

1 working day

Service: Calibration of weighing scale Client: Vendors Brief Description of Service: Calibration of weighing scales in the LCC

Steps to follow to avail of the

service Documents to be

presented and corresponding fees

Estimated processing

time for each step

Person to approach for each step

Malvar A. Herrera 1. Bring weighing scale and sign in logbook

2 mins. Market Inspector I

Fee: a. 10 kgs. Capacity or less = P 75.00 b. 100 kgs. or less = P 150.00 Neomi H. Golen c. 1,000 kgs. or less = P 225.00

2. Payment of fees

d. 2,000 kgs. or more = P 375.00

2 mins.

Revenue Collection Clerk I

Malvar A. Herrera 3. Calibration of weighing scale OR of fees 1 hr. Market Inspector I

Maximum Processing Time: 1 working day

Page 96: Citizen's Charter, Municipality of Leganes, Iloilo, Philippines

96

Annex A Annual Dues

a. License fee to operate cockpit P 5,000.00 b. Business tax on cockpit c. Mayor's permit 20,000.00 d. Clearance 546.00 e. Sports development fund 100.00

Municipal Fees

a. Hackfight per fight 20.00 b. Derby per fight 40.00

Municipal Derby Assessment Fee

a. Bet of P 5,000.00 and below per fight 65.00 b. Bet of P 5,000.00 and above per fight 130.00

Fees every Derby

a. Mayor's permit 1,300.00 b. Application fee 26.00 c. Sports development fund 130

Promoter's Fee

2 cock derby 260.00 3 cock derby 390.00 4 cock derby 520.00 5 cock derby 650.00 6 cock derby 780.00 7 cock derby 910.00 Plus additional Mayor's permit fee 20.00

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Annex B Leganes Day Center for the Elderly

a. For the first 4 hours = P 200.00 and P 50.00 for every hour thereafter b. For chairs and tables = P 3.00 per chair and P 5.00 per table

Particulars Sports Activities Non-sport Activities

Tennis Court

Day rate P 20.00 per person per hour P 200.00 per hour P 200.00 per hour without lights

Night rate (starting at 6 PM)

P 30.00 per person per hour

P 300.00 per hour with lights

Gymnasium

With lights and/or sound system

P 175.00 per hour for the first 4 hours and P 150.00 per hour for the hours thereafter

P 500.00 per hour

Without lights and/or sound system

P 150.00 per hour for the first 4 hours and P 100.00 per hour for the hours thereafter

P 300.00 per hour