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SILAY CITY WATER DISTRICT

CITIZEN’S CHARTER In compliance with Republic Act 9485 or the Anti-Red Tape Act of 2007

Jose C. Locsin Avenue, Silay City, Neg. Occ. Tel Nos. (034) 495-0163 / 495-5011 Fax No. (034)495-4125 Email : [email protected]

CORPORATE PROFILE BRIEF HISTORY

SILAY CITY WATER DISTRICT is a Government-Owned and Controlled Corporation established on March 16, 1976 through Resolution No. 162 of the Sangguniang Panglunsod of Silay City by virtue of P.D. 198 as amended, otherwise known as the Provincial Water Utilities Act of 1973. The district was issued Conditional Certificate of Conformance (CCC) No. 027 on August 12, 1976 by the Local Water Utilities Administration (LWUA). It is a franchisee of the government in supplying safe and potable water to the residents of Silay City.

WATER SOURCES

The Silay City Water District utilizes groundwater supply from carefully selected sites in the city. The present facilities include the five deepwells with depth ranging from 300-500 feet, all equipped with pumping equipments ranging from 15-50 Hp submersible pumps and an elevated concrete reservoir with 100,000 gallons storage capacity. The deepwell pumping stations have a combined production capacity of 9,872 cubic meters per day.

WATER QUALITY

The Silay City Water District conforms to the water quality parameters prescribed by the Philippine National Standards for Drinking Water. All deepwells are sealed from 50-70 feet with cement grout to prevent the entry of surface water and other pollutants that may contaminate the wells. Water that is produced from underground is then disinfected using chlorine dioxide that runs simultaneously with the pump. Water sample collection at every source is conducted every year for Physical Chemical Analysis. Bacteriological test is conducted monthly at different locations within the service area to check the potability of water to every household.

MISSION STATEMENT

VISION STATEMENT

SERVICE COVERAGE

The Silay City Water District serves more than 26,000 populations which is equivalent to 40% of the population of the service area and 23% of the population of Silay. The service area covers from Brgy. Rizal on the North to Guinhalaran and Buen Retiro on the South, Brgy. Lantad on the west and far as the Silay Bacolod Airport in the east.

The best Water District in Negros Island contributing to the quality of life of the people of Silay by providing them safe, potable, adequate and sustainable water supply.

We pledge to provide water services to the whole city of Silay, striving to upgrade our facilities to be attuned to the future needs of the city and having the best employees to deliver excellent services to the concessionaires and the community as a whole.

ORGANIZATIONAL SET UP OF THE OFFICE

BOARD OF

DIRECTORS

GENERAL

MANAGER

COMMERCIAL

DIVISION

ADMIN & GEN.

SERVICES DIVISION

OPERATIONS

DIVISION

WATER SERVICE CONNECTIONS POLICIES 1. Applicants / concessionaires for new service connections shall apply personally at the SICIWA office and shall

comply with the requirements as determined by the water district.

2. If, after investigations, it is found that the property sought to be serviced by SICIWA has an existing connections with unpaid waters bills, the application shall not be approved or if already approved shall be revoked unless said unpaid water bills are fully paid by the applicant. The same policy shall apply should it turn out that the water bills were incurred by the previous owner, tenant or occupant. Subsequent transfer or change in ownership over the property shall require written notifications to and prior approval of the water district, otherwise the applicant concessionaire shall continue to be billed therefore. In the event that SICIWA later discovers that the concessionaire or his spouse has unpaid water bill with the District, SICIWA shall have the options to either collect the unpaid water bill or proceed with the outright disconnections of the water service.

3. The water meter shall be installed by SICIWA in a conspicuous place near the SICIWA mainline and outside the perimeter fence of the house or building of the applicant in order to facilitate periodic meter reading. The installed water meter shall not be covered, tampered, kept hidden or transferred to another location by the concessionaire, his heirs, assign, transfers or succession in intent unless written authority from the water district is previously obtained. Violation of this policy shall make the concessionaire directly liable to corresponding charges and penalties under the law. For purpose of safekeeping, however, the water district reserves its right to relocate the water meter somewhere else, including but not limited to inside the perimeter fence of the applicant building. In such case, the applicant shall assure the water district easy, safer and continued access to the water meter at all time for periodic meter reading, routine inspection or enforcement of rules and regulations.

4. It shall be the duty of the concessionaire to see to it that the water meter installed is safely protected from thieves, unauthorized tapping or tampering. Should the water meter be reported stolen a police blotter report shall immediately be submitted to the water district within 24 hours so that replacement thereof could be promptly made. Replacement of stolen water meter shall be chargeable to the concessionaire. The water district may likewise opt to relocate the water meter by reason of such loss. The loss or destruction of water meter for two (2) times within a year without justifiable reasons shall authorize the Water District to revoke the contract for water service.

5. In case of commercial and or residential building / lot leased or occupied by other persons both the owner of the building / lot and the occupants thereof shall be signatories of the service contract and be partly and severally liable of the bills and damages in case of any of its term and conditions.

6. The concessionaire shall pay the Water District promptly or within 15 days from the reading date of the monthly bill. Water bill payment made before the due date shall be granted a 5 % discount. Water Bill payment after the due date shall be charged a penalty of 5%. The concessionaire shall verify with SICIWA his monthly billings should he fail to receive one, otherwise the abovementioned surcharges shall be imposed.

7. Should the concessionaires fail to pay the water bills on the due date specified on the face of the bill, a disconnection of his water service shall be undertaken 48 hours after the due date without further notice.

8. Disconnected concessionaires shall pay the full amount of their water bill regardless whether the last bill is due or not to be able to be reconnected.

9. Only SICIWA personnel shall install new connections and conduct reconnections / disconnections of water services. Disconnected concessionaires who tap or reconnect from the water source on their own shall be deemed to have committed illegal connections which would entitle the Water District to file criminal charges or to disconnect the water service permanently.

SERVICE PLEDGE

Our office is open from 8:00am to 5:00pm, Monday through Friday.

You may approach the Customer Service Assistant at the Public Assistance and Complaints Desk (PACD) of the Commercial Division.

Please pay directly to the Cashier. We do not charge any fees other than those stated above.

SERVICES

PROCESSING TIME

ACCOUNTABLE STAFF

FEE

Installation of New Water Service Connection

7 days

Customer Serv. Assistant /

Maintenance Foreman

Php 2,450.00

Reconnection of the disconnected Service Connection within 24 hours

1 day


Plumber

0.0

Reconnection of the disconnected Service Connection after 24 hours but

not more than 60 days

1 day


Plumber

Php 100.00

Reconnection of the disconnected Service Connection after 60 days

1 day


Plumber

Php 560.00

FEEDBACK AND REDRESS MECHANISM

Please let us know how we have served you by doing any of the following:

Accomplish our feedback form and drop it in the box located at the Entrance of the Silay City Water District Office. You may use this form for compliments, complaints or suggestions.

For further inquiries, suggestions, observations or complaints, please write or call us :

Tel Nos. : (034) 495-0163 / 495-5011 Fax No. : (034) 495-4125

Email : [email protected]

Talk to our Customer Service Assistant at the Public Assistance and Complaints Desk (PACD) of the Commercial Division.

Your written/verbal complaints will be properly documented immediately attended to by our Customer Service Assistant.

SILAY CITY WATER DISTRICT

LIST OF FRONTLINE SERVICES

ABOUT THE SERVICE

THE WATER DISTRICT IS RESPONSIBLE FOR THE INSTALLATION OF NEW SERVICE CONNECTIONS TO PROVIDE ADEQUATE AND POTABLE WATER TO ITS CONCESSIONAIRES.

SCHEDULE OF AVAILABILITY OF SERVICE

MONDAY – FRIDAY 8:00AM – 5:00PM (NO NOON BREAK)

WHO MAY AVAIL OF THE SERVICE :

RESIDENTS OF SILAY CITY

WHAT ARE THE REQUIREMENT/S :

APPLICANTS MUST SUBMIT THE FOLLOWING APPLICABLE DOCUMENTS

1. PHOTOCOPY OF LOT TITLE IN THE NAME OF THE APPLICANT

2. SPECIAL POWER ATTORNEY FOR APPLICANT OTHER THAN

THE OWNER OF THE PROPERTY

3. 2 X 2 ID PICTURE

4. PHOTOCOPY OF ANY GOVERNMENT ISSUED

IDENTIFICATION CARD

5. SIGNED WATER CONNECTIONS CONTRACT

6. CONFORMITY OF LOT OWNER IN THE CONTRACT IF

APPLICANT IS A TENANT OF THE PROPERTY

7. BARANGAY CLEARANCE

8. VICINITY MAP

9. EXCAVATION PERMIT (WHEN NEEDED)

10. BUILDING PERMIT

PROCESSING FEES

PROCESSING FEES :

INSPECTION FEE 110.00 ODC 1,080.00 WATER METER RENTAL 1,160.00 NOTARIAL FEE 100.00

PHP 2,450.00

PROCESSING OF APPLICATION FOR NEW WATER SERVICE

CONNECTION

HOW TO AVAIL OF THE SERVICE

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1

CUSTOMER PROCEEDS TO THE COMMERCIAL DIVISION (CUSTOMER SERVICE SECTION

GIVES LIST OF REQUIREMENTS TO CLIENTS FOR COMPLIANCE

5 minutes

Customer Service

Assistant

Checklist

AFTER COMPLETION OF REQUIREMENT

2

PROCEEDS TO CASHIER FOR PAYMENT OF INSPECTION FEE

RECEIVES PAYMENT AND ISSUES OFFICIAL RECEIPTS

5 minutes

Cashier Official Receipt

3

PRESENTS OFFICIAL RECEIPT OF INSPECTION TO CUSTOMER SERVICE ASSISTANT

PRESENTS REQUEST FOR INSPECTION TO THE OPERATIONS DIVISION

5 minutes

Customer Service

Assistant

4

WAITS FOR RESULT OF INSPECTION. MAKE FOLLOW UP OF RESULT

RECEIVES REQUEST AND SCHEDULES INSPECTION ESTIMATE

5 minutes

Operations Division

5

FORWARDS TO PLUMBER FOR INSPECTION ESTIMATES

1 minute

Engineer A

6

CONDUCTS INSPECTION OF ESTIMATES

1 day

Water Maintenance

Man

7

FORWARDS RESULTS TO CUSTOMER SERVICE ASSISTANT

1 day

Engineer A

8 RECEIVES ESTIMATES AND AMOUNT TO BE PAID

INFORMS CLIENT OF THE RESULTS AND AMOUNT TO BE PAID

5 minutes

Customer Service

Assistant

9 PROCEEDS TO CASHIER FOR PAYMENT RECEIVES PAYMENT AND ISSUES OFFICIAL RECEIPTS

3 minutes

Cashier Official Receipt

10 PRESENTS OFFICIAL RECEIPTS TO CUSTOMER SERVICE

CHECKS OFFICIAL RECEIPTS AND PREPARES DOCUMENTS OF NEW CONNECTION FOR SIGNATURE OF CLIENT

5 minutes

Customer Service

Assistant

Service Application and Construction Order Contract for Water Service

11 WAITS FOR ACTION FORWARDS DOCUMENTS FOR SIGNATURE OF THE AUTHORIZED SIGNATORIES AND FORWARDS DOCUMENTS TO OPERATIONS DIVISION

2 minutes

Customer Service

Assistant

12 FORWARDS TO PLUMBER FOR INSTALLATION OF SERVICE CONNECTIONS

5 minutes

Engineer A

13 CONDUCTS INSTALLATION OF SERVICE CONNECTION

3-7 days

Water Maintenance

Man

14 FINAL INSPECTION OF WORK

1 hour Engineer A

15 FILES INSTALLATION OF APPLICATION FORM AND FORWARDS SERVICE CONNECTIONS CONTRACTS

5 minutes

Engineer A

16 RECEIVES SERVICE CONTRACT AND FORWARDS TO LEGAL COUNSEL FOR NOTARIZATION AND FILES THE OFFICE COPY

5 minutes

Customer Service

Assistant

-END OF TRANSACTION-

ABOUT THE SERVICE

THE WATER DISTRICT IS RESPONSIBLE FOR THE RECONNECTION OF SERVICE LINES, DISCONNECTED DUE TO DELINQUENT ACCOUNT OR THROUGH THE REQUEST OF THE CONCESSIONAIRE.




ALL CONCESSIONAIRES AND AUTHORIZED REPRESENTATIVES WITH DISCONNECTED SERVICE CONNECTIONS.


APPLICANTS WHO ARE APPLYING FOR RECONNECTION MUST :

1. PRESENT A COPY OF THE LATEST WATER BILL PAID IN FULL 2. PRESENT A COPY OF RECONNECTION FEE PAID 3. SIGN THE APPLICATION FOR RECONNECTION 4. PRESENT PAYMENT FOR MATERIALS (WHEN NEEDED)

PROCESSING FEES

RECONNECTION APPLIED WITHIN 24 HOURS FROM DISCONNECTION

NONE

RECONNECTION APPLIED AFTER 24 HOURS BUT NOT MORE THAN 60 DAYS FROM DISCONNECTION

100.00

RECONNECTION APPLIED AFTER 60 DAYS FROM DISCONNECTION

560.00

PROCESSING OF APPLICATION FOR NEW WATER SERVICE

RECONNECTION


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1


PROVIDES THE CUSTOMER WITH THE NECESSARY FORM TO FILL UP

2 minutes

Customer

Service Assistant

Application for Reconnection

Form

2

VERIFIES THE APPLICATION AND THE ACCOUNT OF THE CUSTOMER INFORMS THE CUSTOMER TO PAY HIS/HER ARREARS IF THERE ARE ANY AND THE RECONNECTION FEE

2 minutes

Customer

Service Assistant

3

PROCEEDS TO CASHIER FOR PAYMENT OF THE RECONNECTION FEE

RECEIVES PAYMENT AND ISSUES OFFICIAL RECEIPTS

3 minutes

Cashier

Official Receipt

4

PRESENTS OFFICIAL RECEIPT OF RECONNECTION FEE TO CUSTOMER SERVICE ASSISTANT

ATTACHES THE OFFICIAL RECEIPTS TO THE RECONNECTION FORM

1 minute

Customer Service

Assistant

5

CONDUCTS INSPECTION FOR RECONNECTION APPLIED AFTER 2 MONTHS TO DETERMINE IF THERE ARE MATERIALS NEEDED

1 day

Disconnection

Team

6

RECONNECTS THE WATER SERVICE CONNECTION

1 day

Disconnection Team

7

ACCEPTANCE OF WORK DONE SUBMITS THE RECONNECTION DOCUMENT SIGNED BY CUSTOMER UPON RETURN TO THE OFFICE


ABOUT THE SERVICE

THE WATER DISTRICT SHALL UNDERTAKE DISCONNECTION OF SERVICE LINES WITH DELINQUENT ACCOUNT OR UPON THE REQUEST OF THE CONCESSIONAIRE.




ONE MAY APPLY FOR DISCONNECTION AT THE CUSTOMER SERVICE COUNTER OF THE COMMERCIAL DIVISION

WHAT ARE THE REQUIREMENT/S : THE APPLICANT WHO ARE APPLYING FOR DISCONNECTION MUST :

1. PRESENT A COPY OF THE LATEST WATER BILL PAID IN FULL

PROCESSING FEES

DISCONNECTION APPLIED NONE

PROCESSING OF APPLICATION FOR DISCONNECTION OF WATER

SERVICE


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1


PROVIDES THE CUSTOMER WITH THE NECESSARY FORM TO FILL UP

2

minutes

Customer

Service Assistant

Application for

Disconnection Form

2

VERIFIES THE APPLICATION AND THE ACCOUNT OF THE CUSTOMER INFORMS THE CUSTOMER TO PAY HIS/HER ARREARS IF THERE ARE ANY

2

minutes

Customer

Service Assistant

3

PRESENTS OFFICIAL RECEIPT OF FINAL BILL TO CUSTOMER SERVICE ASSISTANT

ATTACHES THE OFFICIAL RECEIPTS TO THE DISCONNECTION FORM

1 minute

Customer Service

Assistant

4

DISCONNECTS THE WATER SERVICE CONNECTION

1 day

Disconnection

Team

5

ACCEPTANCE OF WORK DONE SUBMITS THE DISCONNECTION DOCUMENT SIGNED BY CUSTOMER UPON RETURN TO THE OFFICE


ABOUT THE SERVICE

HIGH CONSUMPTION REFERS TO THE ABRUPT INCREASE IN WATER CONSUMPTION COMPARED TO PREVIOUS MONTH READINGS

LEAKAGES REFERS TO THE WATER THAT ESCAPES THROUGH AN UNINTENTIONAL HOLE OR CRACK IN THE SERVICE LINE OR METER STAND

LOW PRESSURE/NO WATER REFERS TO THE DECREASE OR ABSENCE OF WATER THAT FLOW THROUGH THE PIPELINE LEADING TO THE WATER METER OF THE CONCESSIONAIRE.

DIRTY WATER/BAD ODOR WATER REFERS TO TAINTED WATER CAUSED BY EXCESSIVE MINERALS AND WATER FLOW DISTURBANCE WHICH RESULTS TO MURKINESS AND/ OR FOUL ODOR




ONE MAY FILE THE COMPLAINT AT THE CUSTOMER SERVICE COUNTER OF THE COMMERCIAL DIVISION


APPLICANTS WHO ARE FILING A COMPLAINT MUST:

1. PRESENT A COPY OF THE LATEST WATER BILL OR OFFICIAL RECEIPT

DURATION OF TRANSACTON

10 MINUTES PER CUSTOMER

PROCESSING OF ACTION ON COMPLAINTS


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1

CUSTOMER FILES COMPLAINTS TO CUSTOMER SERVICE ASSISTANT

INTERVIEWS CUSTOMER TO DETERMINE THE NATURE OF COMPLAINT

5 minutes

Customer

Service Assistant

Service Request

Form

2

WAIT FOR ACTION PREPARES SERVICE REQUEST FORM INDICATING THE COMPLAINT

1 minute

Customer

Service Assistant

3

LOGS COMPLAINTS IN LOG BOOK AND FORWARDS TO OPERATIONS DIVISION / COMMERCIAL DIVISION MANAGER FOR THE SCHEDULE OF DATE OF ACTION

2 minutes

Customer

Service Assistant

4

ACCEPTANCE OF WORK DONE ACTS ON THE COMPLAINT AND REQUESTS CLIENT TO SIGN THE MAINTENANCE ORDER FORM AFTER THE WORK DONE

1 day Operations

Division Personnel


ABOUT THE SERVICE

THIS REFERS TO TRANSFER OF LOCATION OF THE SERVICE LINE OR WATER METER UPON THE REQUEST OF THE CONCESSIONAIRE.






APPLICANTS WHO ARE APPLYING FOR TRANSFER OF SERVICE CONNECTIONS MUST :


DURATION OF TRANSACTION


PROCESSING OF TRANSFER OF SERVICE CONNECTION


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1

CUSTOMER APPROACH THE CUSTOMER SERVICE ASSISTANT

INTERVIEWS CUSTOMER TO DETERMINE THE NATURE OF REQUEST

5 minutes

Customer

Service Assistant

Service Request

Form

2


1 minute

Customer

Service Assistant

3

LOGS COMPLAINTS IN LOG BOOK AND FORWARDS TO OPERATIONS DIVISION FOR THE EXECUTION OF SERVICE REQUEST

2 minutes

Customer

Service Assistant

4

ACCEPTANCE OF WORK DONE ACTS ON THE SERVICE REQUEST AND RETURN THE CUSTOMER SIGN DOCUMENT AFTER THE WORK DONE

1 minute

Water Maintenance

Man

5 ENCODES THE NEW ACCOUNT NUMBER BASED ON THE NEW LOCATION

1 minute

Computer Operator


ABOUT THE SERVICE

THIS REFERS TO POSSIBLE ERRONEOUS READINGS CONDUCTED IN THE WATER METER OF THE CONCESSIONAIRE






APPLICANTS WHO ARE FILING COMPLAINT IN BILLING MUST :




PROCESSING OF BILLING COMPLAINTS


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

PERSON-IN

CHARGE

FORM

1

CUSTOMER REPORT TO CUSTOMER SERVICE ASSISTANT THE PROBLEM

INTERVIEWS CUSTOMER TO DETERMINE THE NATURE OF COMPLAINT

10 to 15 minutes

Customer

Service Assistant

Service Request

Form

2


1 minute

Customer

Service Assistant

3

LOGS COMPLAINTS IN LOG BOOK AND FORWARDS TO COMMERCIAL DIVISION MANAGER FOR THE EXECUTION OF SERVICE REQUEST

5 minutes

Customer

Service Assistant

4

ACCEPTANCE OF WORK DONE ACTS ON THE COMPLAINT AND REQUESTS CLIENT TO SIGN THE MAINTENANCE ORDER FORM AFTER THE WORK DONE

3 minutes

Computer Operator

5

MAKES ADJUSTMENTS BASED ON THE ERRONEOUS READING

5 minutes

Computer Operator


ABOUT THE SERVICE

THIS REFERS TO THE ALTERATION IN THE NAME OF THE CONCESSIONAIRE WATER ACCOUNT DUE TO CHANGE OF OWNERSHIP ON THE PROPERTY OF THE SERVICE CONNECTION OR UPON THE SIGNED WAIVER OF THE PREVIOUS CONCESSIONAIRE




ONE MAY FILE THE REQUEST AT THE CUSTOMER SERVICE COUNTER OF THE COMMERCIAL DIVISION


APPLICANTS WHO ARE APPLYING FOR CHANGE OF ACCOUNT NAME MUST:


2. DEED OF SALE OR WAIVER OF PREVIOUS CONCESSIONAIRES



PROCESSING OF REQUEST FOR CHANGE OF ACCOUNT NAME


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1


INTERVIEWS CUSTOMER AND INFORMS HIM/HER OF THE REQUIREMENTS AND PROVIDES NECESSARY FORM OF CHANGE OF OWNERSHIP AND/NAME

5

minutes

Customer

Service Assistant

Service

Request Form

2

PAY TO THE CASHIER RECEIVES PAYMENT AND ISSUES OFFICIAL RECEIPT UPON PAYMENT

3

minutes

Cashier

3

LOGS REQUEST IN LOG BOOK AND FORWARDS TO COMPUTER OPERATOR FOR THE EXECUTION OF SERVICE REQUEST

5

minutes

Customer Service

Assistant

4

EDITS THE NAME AT BILLING AND COLLECTION SYSTEM, CHANGING THE NAME OF THE PREVIOUS OWNER IN FAVOR OR THE NEW OWNER

5

minutes

Computer Operator


ABOUT THE SERVICE

THIS REFERS TO THE REQUEST OF THE CONCESSIONAIRE TO RECLASSIFY THEIR SERVICE CONNECTIONS FROM COMMERCIAL TO RESIDENTIAL CLASSIFICATION DUE TO CLOSING DOWN OF THEIR BUSINESS




ONE MAY FILE THE REQUEST AT THE CUSTOMER SERVICE COUNTER OF THE COMMERCIAL DIVISION


APPLICANTS WHO ARE APPLYING FOR RECLASSIFICATION OF SERVICE CONNECTION MUST :




PROCESSING OF REQUEST FOR RECLASSIFICATION OF SERVICE

CONNECTIONS


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION

OF ACTIVITY

PERSON-IN

CHARGE

FORM

1


INTERVIEWS CUSTOMER AND INFORMS HIM/HER OF THE REQUIREMENTS

5

minutes

Customer

Service Assistant

Service Request

Form

2

LOGS REQUEST IN LOG BOOK AND FORWARDS TO OPERATIONS DIVISION FOR VERIFICATION

2 minutes

Customer

Service Assistant

3

INPUTS/VERIFIES THE REQUEST Engineer A

4

WAITS FOR ACTION EDITS THE CLASSIFICATION OF WATER SERVICE CONNECTION AT BILLING AND COLLECTION SYSTEM

2

minutes

Computer Operator


ABOUT THE SERVICE

THIS REFERS TO THE READING OF WATER METER MONTHLY

SCHEDULE OF SERVICE

1-20TH DAY OF THE MONTH


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

PERSON-IN

CHARGE

FORM

1

PREPARES METER READING SHEET

1 day

Computer Operator

2

CONDUCTS METER READING OF CONSUMPTION AND FORWARDS TO COMPUTER OPERATOR FOR BILLING PREPARATION

1-2 days

Meter Reader

3

PREPARES BILLING OF CONCESSIONAIRES’ RECORD

1 day Computer Operator

4

CONDUCTS BILL HANDLING OF WATER BILLS

1-2 days

Meter Reader


PROCESSING OF BILLING

ABOUT THE SERVICE

THE WATER DISTRICT SHALL RECEIVE PAYMENTS OF THE WATERBILLS OF THE CONCESSIONAIRES




ONE MAY PAY AT THE BILL COLLECTING WINDOWS OF THE COMMERCIAL DIVISION

SENIOR CITIZENS HAVE A SPECIAL COLLECTING WINDOW


THE PERSON WHO IS PAYING MUST :

1. PRESENT A COPY OF THEIR WATER BILL OR OFFICIAL RECEIPT FOR SPEEDY RETRIEVAL OF DATA



PROCESSING OF WATER BILL PAYMENT


STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

PERSON-IN

CHARGE

FORM

1

CUSTOMER GETS PRIORITY NUMBER AS THEY ENTER THE CONCESSIONAIRE’S LOUNGE

ISSUES THE NUMBER

1 minute

Security Guard

2

HANGS NUMBER AT NUMBER HOOK AT THE COUNTER AND PRESENT WATER BILLS TO THE BILL COLLECTOR

RETRIEVES THE WATER BILL AND INFORMS CONCESSIONAIRES OF THE AMOUNT TO BE PAID

1 minute

Bill Collector

3

PAYS THE BILL COLLECTOR ISSUES THE OFFICIAL RECEIPT OUR COLLECTION RECEIPT

1 minute Bill Collector


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