citizen’s charter of diu districtdiu.gov.in/citizencharter/citizencharter-diu.pdf · part b at...

U. T. Administration of Daman & Diu

Citizen’s Charter of Diu District

INDEX

Sr. No.

Departments/ Offices Page No.

1. Accounts 3 2. Agriculture 15 3. Animal Husbandry & Veterinary Services 20 4. Child Development Project Office 23 5. Civil Registration cum Sub Registrar 25 6. Community Health Centre, Primary Health Centre,

Sub Centres 28

7. Collector Office 45 8. Labour & Employment 58 9. Education 60 10. Education, District Panchayat 70 11. Electricity 74 12. Enquiry Office (City Survey) 79 13. Excise 84 14. Fisheries 85 15. Forest, Wildlife & Environment 102 16. Government Hospital 104 17. Mamlatdar 112 18. Planning & Architecture 120 19. Port Office 122 20. Public Works Department 124 21. Sports 128 22. Tourism 131 23. Sales Tax 132

UNION TERRITORY OF DAMAN AND DIU

CITIZEN'S CHARTER2012-2013

OFFICE OF THE PAY AND ACCOUNT OFFICER,DIRECTORATE OF ACCOUNTS & TREASURY,

DIU BRANCH, DIU.

Compiled byOffice of the Pay & Accounts Officer,

Administration of Daman and DiuDirectorate of Accounts & Treasury,

Firangiwada Road , Diu 362 520Phone No. -- 02875 - 252152

Fax No. - 02875 - 255240Email ID :- aao-diu [email protected]

DETAILED NOTE ON ESTABLISHMENT AND FUNCTIONS OFDIRECTORATE OF ACCOUNTS, DIU BRANCH AND TREASURYOFFICE, DIU.

1, ESTABLISHMENT:

The Directorate of Accounts, Diu Branch and Treasury Office, Diu has been establishedw.e.from 01-01-1972. This Office is having two Sections i.e. Directorate of Accounts andTreasury Office of Diu District. The following staffs are doing their best and efficient services forthis Branch Office. Actually this office is having very short strength of staff members howeverdoing best efforts for function of Pay and Account Office are being discharged by this BranchOffice with timely payment and timely submission of all returns and Monthly Account to HeadOffice at Daman as well as U.T. Admn. of Daman and Diu.

Organisation Chart of the Office :- Directorate of Accounts Diu Branch, Diu.

SHRI MANOJ R. KAMALIA, ASSISTANT ACCOUNTS OFFICER & TREASURYOFFICER, DIU

( BP-2 Z. 9300-34800 + G.P. Z. 4200)

--------------------------------------- ^ --------------I

Admn. Section Est. Section Treasury Section Accounts Section

LDC 1 LDC 1 Treasurer/ UDC 1 Accountant 1

Peon 1 UDC 2

Peon 1

STRENGTH OF OFFICERS AND STAFF (SECTION - WISE)

Sr.No. Name of the Post Sanctioned Existing Additional demand ifStrength Strength pending over sanctioi

strength.1 2 3 5

Class - II Assistant Accounts Officer(Gazetted ) & Treasury Officer, Diu.1. 1 1Class - III1. Accountant 1 12. U.D.C 2 1 01 - Vacant3. Treasurer

r4. L.D.C. 2 2

Class - IV ( Multi-Tasking Staff)1. Peon 2 2 j

anyed

2. FUNCTION :

i) The main functions include receipt of bills of all kinds presented to Diu AccountsOffice by the Government departments and their scrutiny with reference to theprovisions of Delegation of Financial Powers Rules, General Financial Rules andFundamental Rules and etc. Cheques are, thereafter, issued for payment to therespective departments if the bills are found in order.

ii) Stamps Judicial, Stamps-Non Judicial and Stamp Papers etc. are received from theIndia Security Press, Nashik & Hyderabad through Head Office for sale of the same tothe public in general at Treasury Office, Diu. Cheques bearing category "PersonalLedger Accounts" are also received for issuing to various Government Departments ofthe Administration of Daman and Diu.

iii) The entire work relating to receipts of Government Revenue and disbursement ofGovernment Money on account of Pay and Allowances are accounted for by BranchOffice, Diu. The Consolidated Accounts of Receipts and Payments are renderedregularly every day and every month through Electronic media on "E-lekha" to theoffice of the Controller General of Accounts in the Ministry of Finance at New-Delhi.For the Accounting purpose, the Controller Code No. 066 and PAO Code No. 071220have been assigned to this Branch Office by the Ministry.

iv) General Provident Fund ledger in respect of all regular employees of theAdministration of Damn and Diu are being maintained by this Branch Office, Passingof G.P.F. bills of advance, withdrawals and of final payment etc. are also attended bythis Administration. At the end of the financial year after the accounts are closed, GPFStatements to each subscribers are issued.

v) The authority for pension payments, gratuity etc. in respect of retired Governmentemployees and employees of the Government Aided institutions of the Administrationof Daman and Diu and authority for family pension in respect of the deceasedGovernment servants/pensioners are issued by this Branch Office. Pension paperspresented to this office are thoroughly checked with the provisions for Central CivilServices (Pension) Rules, 1972 and as per the instructions issued by the Governmentof India from time to time.

vi) Pension payments are also disbursed at this office regularly on the last working day ofthe month. Pensioners who desire to draw their monthly pensions through the PublicSector Banks in their cases applications are received and the same alongwithrequisite documents are forwarded to the Pay and Accounts Officer, Central PensionAccounting Office, New Delhi for further needful.

vii) Maintenance of New Pension Scheme, i.e. Subscribed General information,Subscribed wise data entry schedule information etc.

viii) This Office has also to carry out Audit of Village Panchayat and to assist Audit Teamfrom Daman for conducting audit of Diu Municipal Council, Diu. Inter-departmentaltransaction with other departments of the Central Government / Ministries are carriedout through Pay and Accounts Office suspense.

ix) The Power of Head of Office is delegated tolthe Asstt . Accounts Officer, Diu.412

PART AAT ACCOUNTS AND AUDITING LEVEL

PASSING OF BILLS AND ISSUING CHEQUES:-

1, All Government and Semi Government Offices of Diu District submit their belowmentioned bills in Prescribed Form as per Treasury Rules in this Pay and AccountsOffice, Directorate of Accounts, Diu Branch Diu.

Salary BillsArrears of Pay and Allowance Bills.T.A. BillL.T.C. BillTransfer T.A. BillChildren Education Allowance Bill.Fully Vouched Contingence Bill.Daily Wages Payment BillContract Base Worker Payment BillMedical Treatment Re-imbursement BillA.C. BillD.C. BillAdvance Bills of G.P.F., Computer, Motor Cycle, Motor Car & House B. Advance.G. P. F. Withdrawal Bill

Bills are scrutinized with reference to the provisions of Delegation of Financial PowersRules , General Financial Rules and Fundamental Rules and etc. Cheques are,thereafter, issued for payment to the respective departments if the bills are found inorder.

The Process will take minimum 3 days. I

2. FINALIZATION OF PENSION AND ISSUE OF P.P.O. TO PENSIONER:-

Authority for pension payments, gratuity etc. in respect of retired Governmentemployees and employees of the Government Aided institutions of the Administrationof Daman and Diu and authority for family pension in respect of the deceasedGovernment servants/pensioners are issued by this Branch Office. Pension paperspresented to this office are thoroughly checked with the provisions for Central CivilServices (Pension) Rules, 1972 and as per the instructions issued by the Governmentof India from time to time.

The Process will take minimum 15 days.

G.P.F. FINAL PAYMENT BILL AND ISSUE OF G.P.F. STATEMENT:-

General Provident Fund ledger in respect of all regular employees of theAdministration of Damn and Diu are being maintained by this Branch Office, Passingof G.P. F. bills of advance , withdrawals and of final payment etc . are also attended bythis Administration . At the end of the financial year after the accounts are closed, GPFStatements to each subscribers are issued.

The Process will take minimum 3 days for Passing of Bill and G.P.F. Statement toeach subscriber is issued annually.

PENSION PAYMENT TO PENSIONERS :-

Pension payments are also disbursed at this office regularly on the last working dayof the month. Pensioners who desire to draw their monthly pensions through thePublic Sector Banks in their cases applications are received and the same alongwithrequisite documents are forwarded to the Pay and Accounts Officer, Central PensionAccounting Office, New Delhi for further needful.

The Process will take minimum 10 minutes.

5. ALLOTMENT OF PRAN NUMBER TO NEW PENSION SCHME EMPLOYEE :-

Govt. Employees on or after 01/04/2004 are required to get Permanent RetirementAccount Number (PRAN). The Application in Prescribed Annexure S1 is forwarded tothe National Securities Depository Ltd., Central Record Keeping Agency, Lower Parel,Mumbai.


6. AUDIT OF FOUR VILLAGE PANCHYAT AND ASSIST FOR D.M.C., DIU :-

This Office has also to carry out Audit of Village Panchayat and to assist Audit Teamfrom Daman for conducting audit of Diu Municipal Council, Diu.


PAY AND ACCOUNTS OFFICE SUSPENSE FORWARDING SCHEDULES :-

Inter-departmental transaction with other departments of the Central Government /Ministries are carried out through Pay and Accounts Office suspense. All RecoverySchedules and Payment Schedules of Other PAO are forwarded regularly toconcerned PAO.

I W

PART BAT TREASURY SECTION

8. SALE OF STAMP PAPER AND STAMP :-

Stamps Judicial, Stamps-Non Judicial and Stamp Papers etc. are received from theIndia Security Press, Nashik & Hyderabad through Head Office for sale of the same tothe public in general at Treasury Office, Diu. The amount bearing more than Z. 2,000/-for purchase of stamp papers and stamps are accepted only by Challan Payment tothe Bank. The papers are issued only after submission of Challan to Treasury Section.

The Process will take minimum 10 minutes for sale in Treasury Counter and as soonas details written on Stamps Papers as per quantity of papers.

9. ENDORESEMENT ON P.L.A. CHEQUES :-

Cheques bearing category "Personal Ledger Accounts" are also received for issuingto various Government Departments of the Administration of Daman and Diu.Endorsement for pass order by this Treasury Section is done on every Cheques forpayment in bank.

The Process will take minimum 10 minutes.

(MANOJ" R. KAMALIA)Assistant Accounts Officer &

Treasury Officer, Diu.

rO2r It

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Citizen’s Charter in respect of Zonal Agriculture Office, Diu.

Sr.No Service rendered Procedure Time

Limit Contact Person

To whom to contact if no

response is

received from the Contact

person.

01 02 03 04 05 06

01

(i)

Horticulture Development

Programme /

Scheme

Increase in production of Horticulture /

Spices crops.

Needy farmers may apply in prescribed

application form along

with land records i.e. form 1 and XIV area

covering about 2000 Sq.Mts. or more, copy

of Ration Card & copy of Election Identity for

obtaining assistance under the scheme.

“On first come first

serve

basis” Seasonal

1. Assistant Agriculture

Officer, Gr-II.

2.Field Assistant

Head of Office for Zonal

Agriculture

Office, Diu.

(ii) Supply of quality

horticulture planting

materials i.e. grafts, seedlings, suckers etc

at no loss no profit.

(iii) Supply of inputs to the farmers to the

extent of Rs.500/- per plot of 2000Sq.Mts.

free of cost for

coconut demonstration having minimum of 25

coconut trees.

(v) Supply of inputs like

fertilizers, pesticides and suckers free of

cost for banana

demonstration to the extent of Rs.500/-per

plot of 2000 Sq.Mts.

(iv)

Supply of plant

hormone free of cost

for 2000 Sq.Mts plot of horticulture crops.

02

(i)

(ii)

(iii)

Plant Protection Services

To provide plant protection services to

the farmers to protect

their crops from infection of various

pests and diseases

Supply of need based pesticides to farmers

on 25 % subsidized rates.

Supply of plant protection equipments

to the farmers on 50 % subsidized rate like


application alongwith copy of land record i.e.

1/14, copy of Ration

Card & copy of Election Identity card

for obtaining assistance under the

scheme. They may deposit require

amount at the time of supply of items.


serve basis”

Seasonal


Officer, Gr-II. 2.Field

Assistant

3.U.D.C.


Agriculture Office,

Diu.

hand sprayers, foot

sprayer , dusters etc.

03

(i)

Agriculture

Engineering Programme

To popularize the use

of agril. machineries like tractor, spray

pumps etc. and implements like mould

bold, plough, disc plough disc harrow,

cultivator rigger, furrow maker, leveler

etc.

Needy farmers may

apply in prescribed application form and

may deposit required

amount with U.D.C. to carry out the work.

“On first

come first serve

basis”

Seasonal

1. Assistant

Agriculture Officer, Gr-II.

2.Field

Assistant

Head of Office

for Zonal Agriculture

Office,

Diu.

(ii) To provide machinery and implements to

farmers and other on hire basis at

reasonable rates for agriculture and non

agriculture operations

like tillage operation, plaguing, leveling,

pudding, thrashing, spraying,

transportation etc.

04

(i)

(ii)

Supply of Agriculture inputs

to the S.C. farmers / Families :-

In-order to increase their per capita income

scheduled caste families are supplied

agriculture inputs like

seeds, fertilizers, pesticides, agriculture

implements, and tools, horticulture plants,

plants like mango, coconuts chikoo,

storage bins etc on 50% subsidy rate.

In addition to above, Rs. 50/- for digging of

compost pits is also given SC families.


application form along with proof of form 1

and XIV and caste certificate of SC/ST,

copy of Ration Card & copy of Election

Identity card and

deposit required amount with the

U.D.C. at the time of supply of inputs.


serve basis”



Assistant 3.U.D.C.


Agriculture Office,

Diu.

05 Pilot Project on

Multiple Cropping

Programme/Scheme To promote adoption of

multiple cropping in place of single cropping

system and to find out new crop rotation of

food and fodder crops, so also maintaining soil

fertility minimum tillage practices. Improvement

of soil texture and structure through

Needy farmers may

apply in prescribed

application form along with land records i.e.

form 1 and XIV area covering about 2000

Sq.Mts. or more, copy of Ration Card & copy

of Election Identity for

obtaining assistance under the scheme.

“On first

come first

serve basis”

Seasonal

1. Assistant

Agriculture


Assistant

Head of Office

for Zonal

Agriculture Office,

Diu.

balance use of fertilizer,

the multiple cropping sequence trial are

conducted on farms/ farmer’s field by

supplying free inputs to the extent of Rs. 100/-

and Rs. 200/- per plot per season.

06

(i)

(ii)

(iii)

(iv)

(v)

Extension and Farmers Training

Programme :-

To educate farmers by providing technical

know-how in crop production technology,

Farmer camps are also organized.

Farmers study tours at different places of

agriculture importance

outside the U.T. are also being organized.

Assistance in the form

of stipend Rs. 75/- per day per farmers.

T.A/D.A to farmers for

attending camps @ Rs.

75/- per day to each farmer.

Supply of class

materials

Interested farmers may enroll their names

for availing training as

& when fixed by the department. The

organization of training camp are being

popularized well in advance at distinct

panchayats for vide publicity.

“As and when

decided

to organize

camp/ tours.


Officer, Gr-II.

2.Field Assistant

Assistant Agriculture

Officer, Gr-II.

First then subsequently

Head of Office for Agriculture

Department, Diu.

07

(i)

(ii)

(iii)

Modernization of

existing farms programme

Based on extension method of

communication i.e. “Learning by Seeing”

farmers are shown

different type of demonstration trail/

operations with special reference to crop

production technologies to

increase their production

Progeny orchards are established for making

grafting/seedling to supply to farmers on

“no loss no profit “ basis.

Adoptability trails on

newly released

varieties /new crops

Farmers may contact

in the office for visiting demonstration trials

taken up at Govt. Agriculture Farm,

Malala during the office hours.

------------

1. Assistant

Agriculture Officer, Gr-II.

2.Field Assistant

Head of Office

for Zonal Agriculture

Office, Diu.

under local agro-

climatic condition are shown to farmers.

08

(a)

(b)

(c)

Soil and Water Conservation

To protect agriculture

fields from soil erosion due to wind /back

water of sea and rains and washing away of

fertile soil as well as manure from

agriculture field where rainwater dose not

stay for longer period

and crop yield get reduced, the

assistance to the farmers for land

terracing, leveling, bounding, a

forestation etc are made available.

Assistance to SC/ST

farmers - 100 % maximum ceiling of

Rs. 5000/- per hector per SC/ST farmers.

Assistance to small and marginal farmers

other SC/ST i.e.50% with maximum ceiling

of Rs. 5000/- per

hectare per small /marginal farmer.

Assistance to all other categories of farmers

i.e. 25% with maximum ceiling of

Rs. 5000/- per hectare per farmer.

Needy farmers may apply in writing along

with land records i.e.

form 1 /14 alongwith copy of Ration Card,

Election Identity Card, Copy of Site Plan &

Caste certificate for obtaining assistance.


serve

basis”


Officer, Gr-II.

2.Field Assistant


Agriculture

Office, Diu.

Place: Diu. Dated: /04/2012.

( K. K. DUBEY )

HEAD OF OFFICE FOR ZONAL AGRICULTURE OFFICE,

DIU.

Staff Strength in respect of Zonal Agriculture Office, Diu.

Sr. No.

Name of the employee Designation of Officer/ Officials

Remarks

01.

Shri H. M. Bamania,

Assistant Agriculture Officer, ZAO, Diu.

----

02.

Shri H.N.K. Muzawar

U.D.C.

----

03. Shri H. R. Jadav,

Field Assistant, ----

04. ----- Agriculture Assistant Vacant Since Nov, 2008

05. ----- Driver Vacant Since May, 2004

Place: Diu.

Dated: /04/2012.

( K. K. DUBEY ) Head of Office for

Zonal Agriculture Office, Diu.

1. Record management and improvement of record management. 2. Suo-motu publication of 17 manuals in Official Gazette :

i) The particulars of its organization, functions and duties

Veterinary Office. Animal treatment

ii) The powers and duties of its officers and employees

The post of Veterinary Officer in Diu District is lying vacant. The post is a technical nature. (i.e. Doctor) At present, power of Head of Office is delegated to the Enquiry Officer, City Survey, as a Head of Office. The duties of the employees are to treat the animals as per the direction of Veterinary Officer.

iii) The procedure followed in the decision making process, including channels of supervision and accountability

As mentioned above, the post of Veterinary Officer, Diu is vacant. The Administrative nature work is carried out as per the direction of Head Office. The animals are being treated by Extension Officers & Veterinary Asstt. by giving routine treatment/ Medicines

iv) The norms set by it for the discharge of its functions

Same day

v) The rules, regulations, instructions, manuals and records, held by it or under its control or used by its employees for discharging its functions

vi) A statement of the categories of documents that are held by it or under its control

N. A.

vii) The particulars of any arrangement that exists for consultation with, or representation by the members of the public in relation to the formulation of its policy or implementation thereof

N. A.

viii) A statement of the boards, councils, committees and other bodies consisting of two or more persons constituted as its part or for the purpose of its advice, and as to whether meetings of those boards, councils, committees and other bodies are open to the public, or the minutes of such meetings are accessible for public

N. A.

ix) A directory of its officers and employees Shri H. M. Shah, E.O 9426225625

Shri K. J.Cauhan, E.O 9824294057

Shri M. M. Bamania, E,O 9428376637

Shri M. U. Pathan, LDC 9574320980

Smt. J. S. Solanki MTS -

x) The monthly remuneration received by each of its officers and employees including the system of compensation as provided in its regulations

Shri H. M. Shah, EO

Shri K. J. Chauhan, EO

Shri M. M. Bamania, EO

Shri M. U. Pathan, LDC

Smt. J. S. Solanki MTS

- 2 - xi) The budget allocated to each of its agency,

including the particulars of all plans, proposed expenditures and reports on disbursements made

During the current financial 2012-13, an amount of Rs.3.50 Lacks is allotted to the Veterinary Office, Diu for running Poultry Demonstration farm

xii) The manner of execution of subsidy programmer, including the amounts allocated and the details of beneficiaries of such programmer

NIL

xiii) Particulars of recipients of concessions, permits or authorizations granted by it

NIL

xiv) Details in respect of the information, available to or held it, reduced in an electronic form

NIL

xv) The particulars of facilities available to citizens for obtaining information, including the working hours of a library or reading room, if maintained for public use

Citizen charter is prepared and published in the Notice Board describing information and time taken to complete the work and also describing working hours. No facility available of library or reading rooms.

xvi) The names, designations and other particulars of the Public Information Officers;

SHRI K. K. DUBEY Enquiry Officer & Head of Office for Veterinary office, Diu.

xvii) Such other information as may be prescribed; and thereafter update these publications every year;

NIL

3. Publishing of relevant facts while formulating important policies or announcing decisions which affect public in general.

All the policy making decisions of the Veterinary Department is being taken at Secretariat level.

4. Provide reasons for its administrative or quasi-judicial decisions to affected persons.

The post of Veterinary Officer, Diu is not competent to take decisions of Administrative or Quasi-judicial matter.

3-ANIMAL HUSBANDRY AND VETERINARY SERVICE

Sr. No.

Services rendered

Details of Services Time Limit

Contact Person

Whom to contact, if no solace is received

3.1 Animal Health Department has establishment for treatment of Animal

Same day

Veterinary Officer, Extension Officer,

& Veterinary Asstt.

Veterinary Officer

3.2 Animal Protection

Diseases of viral controlled by vaccination.

Same day

Veterinary Officer Veterinary Officer

3.3 Poultry Demonstration farm

Day old chicks capacity of 500 per batch & also given Training

- Extension Officer Veterinary Officer

Name of Scheme Budget Head Allocation

2012-13 1. 2. 3.

Office Expenses 2403-Plan, 2403-Animal Husbandry, 001-Direction & Admn. 04-Daman & Diu,

04.00.42-Lump Sum Provision

50,000.00 Poultry Demonstration Farm

2403-Plan, 2403-Animal Husbandry, 103-Poultry Development. 02-Poultry Dev. Scheme, 02.00.42-Lump Sum Provision.

3,00,000.00

CITIZEN CHARTER

CHILD DEVELOPMENT PROJECT OFFICE, DIU.

Sr.

No.

Name of Scheme Beneficiaries Service

6.1 Integrated Child

Development, ICDS

Project, Diu under

Anganwadi Centres.

1 Pregnant Women i)Health Check-up

ii)Pregnant women Health Care,

Immunization against TT to

Pregnant women

iii) Supplementary Nutrition.

iv)Nutrition and Health Care

training.

2 Children under 6

mths. of Age

i) Supplementary Nutrition.

ii)Immunization

iii) Health Check-up

iv) Referrals Services

v) Nutritional & Health Services.

3 Children 6mts to

3 yrs.of age.


ii)Immunization.

iii) Health Check-up.

iv) Referral Services.

4. Children 3 to 6

yrs. Of age.


ii)Immunization.

iii) Health Check-up.

iv) Non-Referral Pre-school

Education.

6.2 Rajiv Gandhi

Empowerment to

Adolescent Girls,

RGEAG(Sabla)

1. 11-14 yrs Adole.

Girls

i)Nutritious food i.e. Chana, Dal,

rice peanut is given to the

Adolescent girls who have left

school going

ii)After 3 months weight &

height check-up is done.

iii) Iron & Folic Acid tablet 04

Nos given for 1 mts. To each

Adole. Girl.

…2…

… 2 …

Sr.

No.

Name of Scheme Beneficiaries Service

6.2 Rajiv Gandhi Empowerment to

Adolescent Girls, RGEAG(Sabla)

2. 11-14 yrs

Adole. Girls

i)Nutritius food i.e.Chana, Dal,

rice peanut is given to the

Adolescent girls who have left

school going

ii)After completion of 3 months

weight & height check-up is

done.

iii) Iron & Folic Acid tablet 04

Nos given for 1 mts. To each

Adole. Girl.

6.3 Indira Gandhi Matrutva Sayog

Yogna (IGMSY)

1. Pregnant

women

i)Cash incentive of Rs.4000/- is

given in 3 installments at the

interval i.e. 1500/-after 6

months of Pregnancy, 1500/- on

child birth and 1000/- after 3

months upto 6 months to the

pregnant & Lactating women

above 19 yrs. Amt. disbursed

through Bank or Post Office

only.

Child Development Project Officer,

DIU.

U.T. ADMINISTRATION OF DAMAN AND DIU

CITIZEN CHARTER OF OFFICE OF THE CIVIL REGISTRAR CUM SUB-REGISTRAR,EX-

OFFICIO NOTARY PUBLIC, DIU. THE CIVIL REGISTRAR OFFICE, DIU,

Sr. No.

Service rendered

Procedure Time limit

Contact person

Whom to contact if no solace is received from the contact person

1 Birth and Death certificate / Teor

Birth and Death certificate / Teor certificate registered prior to 1970 are issued in the office of the Civil Registration on presentation of the application by the applicant alongwith photograph of the applicant duly attested by the Gazetted officer alongwith attested copies of Election card, Passport, Ration card, Driving license, Income Tax Bank Passport etc.

Within A week

The Civil Registrar, Diu.

The Mamlatdar, Diu.

2 Marriage Registra-tion.

The Marriage Registration are completed in two stages. Stage -I) Filing the document of marriage in the office: The documents required are a) Birth certificate of Bride groom. b)Birth certificate of Bride c) Residence certificate issued by the Mamlatdar, Diu/ Sarpanches ( issued within Six months.) Between stage I and II, there is a statutory waiting period of 10 days including two Sundays for publication of notice. Stage – II ) Actual Registration of a Marriage. The Presence of the Bride-groom, Bride and three witnesses are required for the purpose of Registration of Marriage.

The Civil Registrar, Diu.

The Mamlatdar, Diu.

3 Correction of name in the Birth and Deaths records

Applicants should applied to the concerned Registrar of Birth and Deaths alongwith filled an affidavit of self and two witnesses, alongwith Birth certificate of self and parents alongwith marriage certificate.

20 days The Civil Registrar, Diu.

The Mamlatdar, Diu.

4 Search of Record:- I) Search of single entry in the first year of which the search is made Rs.2/- II) For every additional year for which the search is continued Rs.2/- III) For granting extract relating to each birth and death Rs.5/- IV) For granting Non Availability certificate for births and deaths Rs.2/-

Note Normally duration of issuing of certificate i.e. Birth, Death, Marriage are fixed 8 days.

Cont..2..

=2=

THE SUB REGISTRAR, EX-OFFICIO NOTARY PUBLIC, DIU,

Sr. No.

Service rendered

Procedure Time limit

Contact person

Whom to contact if no solace is received from the contact person

1 Registration of document under the Indian Registration Act,1908

The presenter, Vendor, Purchaser, alongwith two witnesses and one Identifier: to be present before the Sub-Registrar and present the document for registration. After verification and obtaining the signature of the parties, verifying the stamp duty, the document is accepted and admitted for registration after paying the registration fees.

Within 24 hrs.

The Sub- Registrar Diu.

The Mamlatdar, Diu..

2 Work done under the Notaries Act, 1952. Instruments such as Wills, Declaration of Succession , Adoption, Legitimations.

a) The parties have to take advance appointment with the Notary Public, Ex-officio after retting scrutinized documents like birth / death certificates. b) On the appointed day, the parties have to be present alongwith the proper number of witnesses translator if any and the data and documents required for this work. c) The parties may either convey orally their desire or bring a draft preferably prepared by their lawyer mentioning the details and data to be included in the will. d) The documents should preferably be got verified in advance for inaccuracies and the proper number of witnesses declarants etc. should be brought to the office who are to wait till the whole writing work is concluded, the documents read and their signature taken. e) The line of succession (in case of Deed of Declaration of Succession as per personal law in force) should be got verified in advance by making available all the data about the lineage from the deceased, exact dates of Births, sequence of deaths and production of documents, accurate in all respect.

The same day when the date is fixed.

The Sub- Registrar –Ex-Officio- Notary Public, Diu.

The Mamlatdar, Diu.

Note Normally duration of issuing of certified copies of deeds, will etc. are fixed 8 days.

( H.B. JETHWA) MAMLATDAR AND H.O.

CIVIL/SUB-REGISTRAR OFFICE, DIU.

OFFICE OF THE CIVIL REGISTRAR CUM SUB-REGISTRAR,EX-OFFICIO NOTARY PUBLIC, DIU.

(i) The particular of its organization, function and duties: The Civil Registrar-Cum-Sub-Registrar, Ex-officio Notary Public,

Diu, The Mamlatdar, Diu as function as Head of Office. Having the capacity strengthen of 3 staff including 2 clerical and 1 Peon. At present the post of peon is likely vacant since 01/03/2011

(II) The power and duties of its officer and employees: The duties of officer and employees, Finance and Accounts matter,

Establishment and Administrative works, handling public grievances etc.

(iii) The procedure followed in the decision making process, including channels of supervision and accountability:

(A) CIVIL REGISTRATION:-

(i) To register the marriage and issue of marriage certificate. (ii) To issue Birth / Death certificate prior to 1970. (iii) To issue verification authenticity certificate of Birth / death and marriage to Portugal Embassy at Goa. (iv) To prepare Index for marriage registration for every year. (B) SUB-REGISTRAR:- The Sub-Registrar-cum-Notary Public, Diu. The office of Sub-Registrar has to discharge the functions under the Indian Registration Act, 1908 for registering deeds/documents such as Sale Deeds, Gift Deeds, Partition Deeds, Mortgage Deeds, Lease and other Miscellaneous Deeds etc. authenticate power of attorneys, Issue Nil Certificate of Encumbrance and certificate of Encumbrance etc. And the Notary Public has to draw the Wills, Deed of qualification of Heirs, adoption Deeds etc. in Notarial Books, Attest signatures/documents and issue certified copies of wills, deeds etc. from records of office of Notary Public, Diu. In registering the documents, stamp-duty has to be assessed and verified, ledger copies accompanying the original deeds have to be tallied with the original, registration fees has to be assessed and collected and receipt to be issued, entry of deeds has to be made in the day Book, admission of execution of deeds/documents by each and every executants to be verified and to be endorsed/recorded on the deed and signature and full print impression of the executants to be obtained on the deeds and in the Register. Thereafter each any every endorsement on the original deed are to be copied on the ledger copy of the deed, page numbers [paging] are to be machine numbered and registration number to be given in the ledger copy and endorse the same on the Original deeds. Then complete ledger copy is to be compared with the Original mistakes like interlineations, erasures, blanks etc. on the original/ledger copy are to be noted down and signature to be made on each page of the ledger copy. As Notary public, the wills and deeds of qualification of heirs, adoption deeds etc. are required to be drawn/hand-written in original in the Notarial Books and on application, certified copies are to be issued. Separate cash books are to be maintained for Sub-Registrar and Notary Public and receipts are to be credited into Government Treasury (Bank) day-to-day by hallan after like maintenance of registers, correspondence, typing, attending to applicants/public etc.

(iv) Shri A.D. Chamunda, L.D.C. is issuing TR-5 receipt .

(v) Shri H.B. Jathwa, Mamlatdar and Public Information office of

Civil/Sub-Registrar Office, Diu.

CITIZEN’S CHARTER FOR COMMUNITY HEALTH CENTRE

This CHC provides medical care to all patients without any discrimination of gender/caste/religion

/status. Emergency services are available 24 x 7. The management of this community health centre

is responsible for ensuring the delivery of quality of services.

In-charge of this Community Health Centre : Dr. Mahesh J. Vaishya, Health Officer

Timing of Community Health Centre :

Monday to Friday : 9.00 am to 1.00 pm and 2.30 pm to 5.00 pm

Saturday : 9.00 am to 1.00 pm

For emergency services : 24 hours

Standards of Services :

This community health centre provides quality minimum assured services set by Indian Public

Health Standards (IPHS).

Your Rights in the Institute: 1. Right to access to all the services provided by the CHC 2. Right to Information - including information relating to your treatment. 3. Right of making decision regarding treatment. 4. Right for privacy and confidentiality. 5. Right to religious and cultural freedom. 6. Right for Safe and Secure Treatment. 7. Right for grievance redressal.

General Information :

No. of Beds 30 beds

No. of Doctors (including Specialist) 10

No. of Nurses 11

No. of Ambulances 1

Services available:

OPD Indoor Treatment /

Wards

24 hours Emergency

and Medicolegal

MCH Services (including High Risk

Pregnancy and Newborn

stabilization unit)

X-Ray

Laboratory

(with Semi

Automatic Analyser

and Blood Counter)

Pharmacy Dentistry

Family Planning

Services Immunisation Physiotherapy Operation Theatre

Ayurvedic &

Homoeopathy OPD

(AYUSH)

ECG 24 hours Ambulance

for referral

ICTC (for testing of

HIV)

ARSH Clinic

Panchkarma Centre

• At present, all the above services are provided to people free of cost.

Immunisation day : Day Time Building Room No.

First Monday of

every month

9.30 am to 12.00 noon CHC Building Casualty

(If First Monday is holiday than on next working day on above mentioned time)

Visiting hours for patients: From 4.00 pm to 8.00 pm (Evening)

Following Services / Schemes are implemented in this CHC for the benefits of

the people.

Name of the

Scheme /

Service

Broad

objective of

scheme

Eligibility Criteria Amount of

Financial

assistance

(if any)

No. of days

required to

deliver service

Compensation for

Family Planning

(Female)

To promote

Family Planning

Family Planning

Operation (Tubectomy)

at Govt. Hospital /

CHC/PHC of UT of

Daman & Diu

Cash assistance of

` 600/- to SC/ ST /BPL

and for other

category ` 250/- to the acceptor

Cash assistance

will be disbursed

through respective

ANM of Sub-

Centre where

beneficiary reside.

Compensation for

Family Planning

(Male)

Family Planning

Operation (Vasectomy)

at Govt. Hospital /

CHC/PHC of UT of

Daman & Diu

Cash assistance of

` 1100/- to the acceptor

Matru Samrudhhi

Yojana

To promote

institutional

delivery and

reduction of

MMR and IMR

Either parent should be

residence of UT of

Daman & Diu.

Delivery taken place at

Govt. Health Institution

of UT of Daman & Diu.

Only upto first two live

birth.

Marriage after 18 years

of age (for female)

Cash assistance of

` 5,000/- to delivered mother

10 working days

after submission of

form along with

requisite

document

Dikri Development

Scheme

To save girl child

and increase sex

ratio


domicile of UT of Daman

& Diu and mother must

be of above 18 years old.


Govt. Health facilities of

UT of Daman & Diu.

The first two girl in a

family of two children

will only be considered.

` 40,234/- will be deposited under

Profit Plus Scheme

/ Term Deposit

Scheme in LIC

/Bank for 18 years

in the name of girl

child

2 months after

submission of form

along with

requisite

document

Issue of Fitness

Certificate /

Medical Certificate

-- Taking treatment from

this health institution. -- One working day

after medical

examination

Enquiries and Information OPD / Enquiry counter is located at OPD Block.

Timings for working counter are as under :



Phone no. for telephonic enquiry (24 hours service) : 02875 - 252244

Casualty & Emergency Services Facilities

• Emergency Services are available round the clock. • Medico legal services are available. • Referral Services to higher centre in case facilities for treatment are not available in the

hospital.

• Round the clock ambulance services with basic life support. • In serious cases, treatment/management gets priority over paper work like registration and

medico-legal requirements. The decision rests with the treating doctor.

OPD Services OPD services are available on all working days excluding Sundays and Holidays.



Various outpatient services available in the CHC are detailed below (as available):

No. Name of Doctor Designation Available for service

1 Dr. Mahesh J.Vaishya Health Officer

9.00am to 1.00pm & 2.30pm to

5.00pm(Monday to Friday)

9.00 am to 1.00pm (Saturday)

2 Dr. Dilip K. Bamania Medical Officer As per Duty Roster

(24 X 7 Emergency )

3 Dr. Pravin R. Anjani Medical Officer As per Duty Roster

(24 X 7 Emergency )

4 Dr. Megha Thaar Pediatrician (NRHM)

9.00am to 1.00pm & 2.30pm to

5.00pm (Tuesday & Thursday)


5 Dr. Kaushik Parikh Physician (NRHM)

9.00am to 1.00pm

& 2.30pm to 5.00pm (Monday,

Wednesday & Friday)

6

Dr. T.T. Nimavat General Surgeon (NRHM)

9.00am to 1.00pm & 2.30pm to

5.00pm (Monday to Friday)


7 Dr. B.T. Jethwa Anesthetist (NRHM)

9.00am to 1.00pm & 2.30pm to

5.00pm (Monday to Friday)


8 Dr. Mahendra Jadav Medical Officer (NRHM) As per Duty Roster

(24 X 7 Emergency )

9 Dr. Mohhmadsafi Bhatti Medical Officer (NRHM) As per Duty Roster

(24 X 7 Emergency )

10 Dr. Nishant Bariya Ayurvedic (Visiting) 9.00am to 1.00pm

(Monday to Friday)

11 Dr. Varsha Bamania Homeopathic (Visiting) 9.00am to 1.00pm

(Monday, Tuesday Wednesday)

12 Dr. Kalpesh R. Solanki Homeopathic (Visiting) 9.00am to 1.00pm (Monday to

Friday)

13 Dr. Divyesh C Solanki Homeopathic (Visiting) 9.00am to 1.00pm (Monday to

Friday)

14 Dr. Hemadri Howaldar Dentist

9.00am to 1.00pm & 2.30pm to



15 Dr. Krunal Shah Dentist (Visiting) 9.00am to 1.00pm (Monday to

Saturday)

16 Dr. Dinesh Sojitra Eye Surgeon (Honorary Visiting) 3.00 pm to 5.00 pm (Tuesday)

17 Dr. Shailesh Parmar E.N.T. Surgeon (Honorary Visiting) 3.00 pm to 5.00 pm (Tuesday)

18 Dr. Hitendra Somani Obg/ Gynec (Honorary Visiting) 3.00 pm to 5.00 pm (Wednesday)

19

Dr. Ramesh Nimavat

Orthopedic Surgeon (Honorary

Visiting)

3.00 pm to 5.00 pm

(Friday)

20 Dr. Samrat R. Devmurari Eye Surgeon (Honorary Visiting) 3.00pm to 5.00pm (Thursday)

Diagnostic Services : Lists of tests are available in the following respective department.

Department Day Timing X- Rays

On all working days excluding

Sunday and Holiday

Monday to Friday :

9.00 am to 1.00 pm

2.30 pm to 5.00 pm

Saturday :

9.00 am to 1.00 pm

Laboratory

ECG

LIST OF PATHOLOGICAL TESTS CONDUCTED IN THIS COMMUNITY HEALTH

CENTRE

Haematology : Hemoglobin (Hb%)

Total Leucocytes count

Differential count

E.S.R.

Platelet Count Bleeding time

Clotting time Prothrombin time

Blood Grouping

Malaria Parasite Complete Haemogram

(TLC,RBC Count, DC,

Hb, Smear, Pl. Count,

MCV etc)

Bio-Chemistry : Blood Glucose (F/PP/R)

Blood Urea Amylase Creatinine

Total Cholesterol

HDL Cholesterol LDL Cholesterol Triglycerides

SGOT

SGPT Serum Bilirubin (Total,

Direct & Indiect)

Alkaline Phosphatase

Total Protein

Albumin Uric Acid Sodium (Na)

Potassium (K)

Calcium

Serology : VDRL (Strip method) Widal Test (Slide

method)

R.A.Test HbsAg (Rapid method)

HCV (Rapid method)

CRP (Rapid method) ASO (Rapid method)

Other Tests : Routine, Microscopic

and Chemical

Examination of Urine

Sputum Examination

for AFB

Stool Examination for

occult blood

Pregnancy Test (UPT

method)

The time prescribed for various kind of Laboratory test is

(1) for Haematology, Bio-Chemistry Test, Serology and other routine test is within 24 hours

and in emergency and for indoor patient within 6 hours and

This Pathological Laboratory is equipped with

Semi Automatic Auto Analyzer for Bio-chemistry test, Fully Automatic Cell Counter and

Haemostasis.

LIST OF X-RAY CONDUCTED IN THIS COMMUNITY HEALTH CENTRE The following plain X-ray are done here.

HEAD Skull AP / Lateral

P.N.S. Mandible AP / Lateral

Nasal Bone

Orbit View

CHEST Chest PA/AP/Lateral

Chest oblique KUB Abdoman standing

THORACIC CAGE Shoulder Joint

Shoulder Axial Clevicle Scapula

Stenum Lateral

SPINE Cervicle Spine AP

Cervicle Lateral Cervicle open mouth Cervicle Spine

extension

Cervicle Spine Flextion Thoracic Spine AP /

Lateral

Lumber Spine AP /

Lateral

Sacrum / Coccyx AP

/Lateral

PELVIS Pelvis

Pelvis both Hip AP HIP AP / Lateral

UPPER EXTREMITY Humrus AP / Lateral Elbow AP / Lateral Forearm AP / Lateral Wrist AP / Lateral /

Oblique / Scaphoid

view

Hand AP / Lateral

Finger AP / Lateral

LOWER EXTREMITY Thigh AP / Lateral Knee AP / Lateral /

Standing

Tibia Fibula AP /

Lateral

Ankle AP / Lateral /

Oblique

Foot AP / Lateral /

Oblique

Toe AP / Lateral /

Oblique

Heel Lateral / Axial

view

The time prescribed for various kind of X-ray is same day. And if X-ray is done after 4.30 pm

than on next day.

This X-Ray department is equipped with

300 mA X-Ray machine and CR System .

Indoor Patient Services There are following wards in the hospital.

General Ward Bed allocated

Male Ward 10 beds

Female Ward 10 beds

Post operative ward 5 beds

Maternity Ward 1 beds

VIP wards 4 beds

Facilities for IPD patients

1. All patients admitted in Wards of the Hospital are treated free of cost. 2. Free diet 3 times a day as per requirement of the patient. 3. 24 hour nursing services. 4. 24 hour availability of duty doctor.

Complaints and Grievances • Every complaint will be duly acknowledged. • We aim to settle your complaints within 7 days of its receipt. • Suggestions/Complaint boxes are also provided at enquiry counter and main entrance of in

the hospital.

• If we cannot, we will explain the reasons and the time we will take to resolve. • In spite of our best intentions / efforts, you may have occasions where the services

provided are not up to your expectations.

• Useful feedback and constructive suggestions for improvement of services are welcome. It may help us to serve you better.

- Whom to contact if dissatisfied : On duty doctor,

In-charge

Community Health Centre,

Ghoghla, Diu.

Phone : 02875 – 252244

- Whom to contact if no solace is received from supervisors : The Health Officer,


Ghoghla, Diu.

Phone : 02875 – 252244

Responsibilities of the users :

• Please do not inconvenience other patients. • Please help us in keeping the hospital and its surroundings neat and clean. • Beware of Touts. If you find any such person in premises tell the hospital authorities. • The Hospital is a “No Smoking Zone” and smoking is a Punishable Offence. • Please refrain from demanding undue favours from the staff and officials as it encourages

corruption.

• Please provide useful feedback & constructive suggestions. These may be addressed to the In-charge of the Hospital.

Month and Year for the next review of the Charter - After One Year.

IN CASE OF EMERGENCY DIAL 108 (TOLL FREE) FOR AMBULANCE

Make the Mother & Baby Safe, Delivery only at Institute.

CITIZEN’S CHARTER FOR PRIMARY HEALTH CENTRE

The PHC provides medical care to all patients without any discrimination of gender, cast, or religion.

The Medical Officer is responsible for ensuring the delivery of services.

In-charge of this Primary Health Centre : Dr. Vilasini M. Vaishya, Dy. Director, M&HS

Timing of Primary Health Centre :



(24 x 7 Service provide for Maternal Health Related Problem provided by trained Staff

Nurses)

Standards of Services : This PHC provides quality of service on the minimum assured services set by Indian Public Health

Standards (IPHS).

Your Rights in the PHC: 1. Right to access to all the services provided by the PHC.

2. Right to Information-including information relating to your treatment.

3. Right of making decision regarding treatment.

4. Right for privacy and confidentiality.

5. Right to religious and cultural freedom.

6. Right for Safe and Secure Treatment.

7. Right for grievance redressed.

Services Available :

Service OPD services Indoor service Ayu / Homeopathy

OPD Laboratory Family Welfare

service Labour Room X-ray Services Pharmacy Immunization Referral to higher

facility (Ambulance)

• At present, all the above services are provided to people free of cost.

Immunisation day: Day Time Place

First Monday of Every

Week

9.30 am to 12.00 noon Casualty

(If Monday is holiday than on next working day on above mentioned time)

OPD Services OPD services are available on all working days excluding Sundays and Holidays.



Visiting hours for patients: From 4.00 pm to 8.00 pm (Evening)

Following Services / Schemes are implemented in this PHC for the benefits of

the people.

Name of the

Scheme /

Service

Broad

objective of

scheme

Eligibility Criteria Amount of

Financial

assistance

(if any)

No. of days

required to

deliver service

Compensation for

Family Planning

(Female)

To promote

Family Planning

Family Planning

Operation (Tubectomy)

at Govt. Hospital /

CHC/PHC of UT of

Daman & Diu

Cash assistance of

` 600/- to SC/ ST /BPL

and for other

category ` 250/- to the acceptor

Cash assistance

will be disbursed

through respective

ANM of Sub-

Centre where

beneficiary reside.

Compensation for

Family Planning

(Male)

Family Planning

Operation (Vasectomy)

at Govt. Hospital /

CHC/PHC of UT of

Daman & Diu

Cash assistance of

` 1100/- to the acceptor

Matru Samrudhhi

Yojana

To promote

institutional

delivery and

reduction of

MMR and IMR


residence of UT of

Daman & Diu.


Govt. Health Institution

of UT of Daman & Diu.

Only upto first two live

birth.

Marriage after 18 years

of age (for female)

Cash assistance of

` 5,000/- to delivered mother

10 working days

after submission of

form along with

requisite

document

Dikri Development

Scheme

To save girl child

and increase sex

ratio


domicile of UT of Daman

& Diu and mother must

be of above 18 years old.


Govt. Health facilities of

UT of Daman & Diu.

The first two girl in a

family of two children

will only be considered.

` 40,234/- will be deposited under

Profit Plus Scheme

/ Term Deposit

Scheme in LIC

/Bank for 18 years

in the name of girl

child

2 months after

submission of form

along with

requisite

document

Issue of Fitness

Certificate /

Medical Certificate

-- Taking treatment from

this health institution. -- One working day

after medical

examination

Enquiries and Information OPD / Enquiry counter is located at OPD Block.

Timings for working counter are as under :



Phone no. for telephonic enquiry : 02875 – 271301

Various outpatient services available in the CHC are detailed below (as available):

No. Name of Doctor Designation Available for service

1 Dr. Vilasini M.Vaishya Dy. Director (M & HS)

9.00am to 1.00pm & 2.30pm to


9.00 am to 1.00pm तक (Saturday)

(except outreach OPD in SC)

2 Dr. Sandip Jethwa Medical Officer

9.00am to 1.00pm & 2.30pm to


9.00 am to 1.00pm तक (Saturday)

3 Dr.Vishvas M.Bariya Ayurvedic (Visiting) 9.00am to 1.00pm

(Monday to Saturday )

4 Dr.Nanji R. Solanki Homeopathic (Visiting) 3.00 pm to 5.00 pm

(Monday to Saturday )

Diagnostic Services : Lists of tests are available in the following respective department.

Department Day Timing X- Rays

On all working days excluding

Sunday and Holiday

Monday to Friday :

9.00 am to 1.00 pm

2.30 pm to 5.00 pm

Saturday :

9.00 am to 1.00 pm

Laboratory

ECG

LIST OF PATHOLOGICAL TESTS CONDUCTED IN THIS COMMUNITY HEALTH

CENTRE

Haematology : Hemoglobin (Hb %)

Total Leucocytes count

Differential count

E.S.R.

Malaria Parasite Bleeding time

Clotting time Prothrombin time

Blood Grouping

Bio-Chemistry : Blood Glucose (F/PP/R)

Blood Urea Uric Acid Creatinine

Total Cholesterol

HDL Cholesterol LDL Cholesterol Triglycerides

SGOT

SGPT Serum Bilirubin (Total,

Direct & Indiect)

Alkaline Phosphatase

Total Protein

Albumin

Serology : VDRL (Strip method) Widal Test (Slide

method)

R.A.Test HbsAg (Rapid method)

HCV (Rapid method)

CRP (Rapid method) ASO (Rapid method)

Other Tests : Routine, Microscopic

and Chemical

Examination of Urine

Stool Examination for

occult blood

Pregnancy Test (UPT

method)

The time prescribed for various kind of Laboratory test is

(1) for Haematology, Bio-Chemistry Test, Serology and other routine test is within 24 hours

and in emergency and for indoor patient within 6 hours and

(2) Blood culture & Sensitivity for salmonella typhi. Within 72 hours.

LIST OF X-RAY CONDUCTED IN THIS COMMUNITY HEALTH CENTRE The following plain X-ray are done here.

HEAD Skull AP / Lateral

Skull Town’s

Base Skull

P.N.S.

Orbit View Mandible AP / Lateral

Nasal Bone Mastoids Right & Left

CHEST Chest PA/AP/Lateral

Chest oblique KUB Abdoman standing

THORACIC CAGE Shoulder Joint

Shoulder Axial Clevicle Scapula

Stenum Lateral

SPINE Cervicle Spine AP

Cervicle Lateral Cervicle open mouth Cervicle Spine

extension

Cervicle Spine Flextion Thoracic Spine AP /

Lateral

Lumber Spine AP /

Lateral

Sacrum / Coccyx AP

/Lateral

Neck soft Tissue

PELVIS Pelvis

Pelvis both Hip AP Pelvis frog view HIP AP / Lateral

UPPER EXTREMITY Humrus AP / Lateral Elbow AP / Lateral Forearm AP / Lateral Wrist AP / Lateral /

Oblique / Scaphoid

view

Hand AP / Lateral

Finger AP / Lateral

LOWER EXTREMITY Thigh AP / Lateral Knee AP / Lateral /

Standing

Tibia Fibula AP /

Lateral

Ankle AP / Lateral /

Oblique

Foot AP / Lateral /

Oblique

Toe AP / Lateral /

Oblique

Heel Lateral / Axial

view

The time prescribed for various kind of X-ray is same day. And if X-ray is done after 4.30 pm

than on next day.

This X-Ray department is equipped with

500 mA X-Ray machine and CR System .

Indoor Patient Services There are following wards in the hospital.

General Ward Bed allocated

Male Ward 3 beds

Female Ward 3 beds

Facilities for IPD patients

1. All patients admitted in Wards of the Hospital are treated free of cost. 2. 24 hour nursing services.

Complaints & Grievances:

• Every complaint will be duly acknowledged. • We aim to settle your genuine complaints within 7 (Seven) days of its receipt. • Suggestions/Complaint boxes are also provided at enquiry / OPD counter in the PHC. • If we cannot, we will explain the reasons and the time we will take to resolve. • Useful feedback and constructive suggestions for improvement of services are

welcome. It may help us to serve you better.

- Whom to contact if dissatisfied : Dr. Vilasini S. Vaishya,

Dy. Director, M&HS

Primary Health Centre,

Vanakbara Diu.

Phone : 02875 –271301

- Whom to contact if no solace is received from supervisors : The Health Officer

Health Officer,


Ghoghla Diu.

Phone : 02875 – 252244 Your Responsibilities:

• Please do not inconvenience other patients. • Please help us in keeping the PHC and its surroundings neat and clean. • Beware of Touts. If you find any such person in premises tell the PHC authorities. • The PHC is a “No Smoking Zone” and smoking is a Punishable Offence. • Please refrain from demanding undue favours from the staff and officials as it encourages

corruption.

• Please provide useful feedback & constructed suggestions. These may be addressed to the Medical Officer Incharge of the PHC.




CITIZEN’S CHARTER FOR ALL SUB-CENTRE IN DIU DISTRICT

Health Sub-centre is the most peripheral and first point of contact between the primary health care

system and the community. A Sub-centre provides interface with the community at the grass-root

level, providing all the primary health care services. The purpose of the Health Sub-centre is largely

preventive and promotive, but it also provides a basic level of curative care.

No. Sub centre Name Population Cover

1 Fudam - Diu 10548

2 Ghoghla-1 6527

3 Ghoghla-2 6947

4 Bucharwada 6291

5 Dagachi 4998

6 Vanakbara 16745

Total 52056

Health Staff posted at this Sub-Centre :

No. Sub centre Name ANM Name Basic Health Worker

1 Fudam - Diu Shobhna J. Bariya

Hemashri L. Bamania

Alvid Brito

2 Ghoghla-1 Vaishali R.Bamania -

3 Ghoghla-2 Bindu B.Solanki

Jaya B. Rathod (NRHM)

-

4 Bucharwada Bhagyalaxmi K.Solanki

Jigna J. Parmar (NRHM)

Bawa Laxman

5 Dagachi Shobhna N.Jadav Iqbal Hanif

6 Vanakbara Shobhna L.Kamalia

Karuna B. Solanki

Nayna J. Bariya (NRHM)

Kusum K.Kapadia (NRHM)

Mustufa I. Mansuri

Timing of Sub-Centre :

Monday to Friday : 9.00 am to 1.00 pm and 2.30 pm to 5.00 pm (Including Field Visit)

Saturday : 9.00 am to 1.00 pm (Including Field Visit)

Village Health & Nutrition Day: Immunization Session

No. Sub centre

Name

First

Wednesday

Second

Wednesday

Third

Wednesday

Forth

Wednesday Other

1 Fudam - Diu AWC-24 Diu Gandhipara

AWC

AWC-23

Diu Vankarvas -

2 Ghoghla-1 Koliwada

AWC -

Koliwada

AWC

Khireshwar

no Choro -

3 Ghoghla-2 Koliwada

AWC

Lakha

parmar no

Choro

Koliwada

AWC -

4 Bucharwada Bucharwada

SC

Malala /

Kevdi AWC

Moti

Zolawadi

AWC

Nagoa

AWC

Dangarwadi

2nd

Thursday

5 Dagachi Dagachi

AWC

Patelwadi

AWC

Dagachi

AWC

Nani

Chankhadi

AWC

-

6 Vanakbara

Mithiwadi /

Vaniyawadi

AWC

Mithiwadi

AWC

Mithiwadi /

Dholawadi

AWC

Navapara

AWC -

** Village Health and Nutrition Day organised once in a month in each village 10:00 am to

12:30 pm (If schedule day is holiday than on next working day on above mentioned time)

Services available:

The following services are available at this Sub-Centre.

(A) Ante natal care - including ANC Registration, check-up, TT injection, distribution of Iron & iron folic acid supplementation etc.

(B) Post natal care - home visit for mother and baby, counselling on diet & rest, hygiene, contraception, essential new born care, infant and young child feeding.

(C) Child Health - Full Immunization of all infants and children against vaccine preventable diseases as per guidelines of Government of India, Vitamin A

prophylaxis to the children as per National guidelines, Prevention and control of

childhood diseases like malnutrition, infections, ARI, Diarrhea, Fever, Anemia etc.

(D) Family Planning and Contraception – Provision of contraceptives such as condoms, oral pills, emergency contraceptives.

(E) Laboratory investigations like Urine Test for pregnancy confirmation, haemoglobin estimation, urine test for albumin and sugar, blood smear for Malaria.

(F) Disease surveillance - Surveillance about any abnormal increase in cases of diarrhoea / dysentery, fever with rigors, fever with rash, fever with jaundice or fever with

unconsciousness and early reporting to concerned PHC.

(G) Curative Services - Provide treatment for minor ailments including fever, diarrhoea, ARI, worm infestation and First Aid including first aid to animal bite cases (wound

care, tourniquet (in snake bite) assessment and referral).

(H) Control of Endemic Diseases - Assisting in detection, Control and reporting of endemic diseases such as malaria, Filariasis, Dengue etc.

(I) Water and Sanitation – disinfection of drinking water sources. (J) Identification of Leprosy, Goitre, Tuberculosis case and referral to Referral Unit for

its proper treatment.

(K) IEC / Health education for various National Health Programme. (L) House to House visit for diseases surveillance, tracking of pregnant women for ANC /

PNC services and tracking of infants and children for vaccination.

(M) House to House visit for Annual Health Survey. (N) Verification for no. of living children for Sterilisation operation, issue of certificate for

number of living children for assistance under Matru Samruddhi Yojana and Dikri

Development Scheme.

Complaints and Grievances - In spite of our best intentions / efforts, you may have occasions where the services

provided are not up to your expectations.

- Useful feedback and constructive suggestions for improvement of services are welcome. It may help us to serve you better.

- Whom to contact if dissatisfied : The Health Officer,


Ghoghla, Diu.

Phone : 02875 – 252244

Responsibilities of the users :

- For successful delivery of any programme or service both the beneficiary and the provider have to mutually co-operate and support.

- The beneficiaries should appreciate the various constraints and bear with any of the unavoidable shortcomings/lacunae in the services available/provided and the

inconveniences thereof.

- Please use the facilities provided in all the institutions with care, and in good faith. - Ensure that while using the facilities other patients are not inconvenienced, or put

into hardships.

- Please help the authorities in keeping surroundings neat and clean. - Ensure proper disposal of waste materials such as, food items, etc. so that wash

basins, toilets are not choked.

- Spitting, Smoking in the sub-centre premises is strictly prohibited. - Please refrain from demanding undue favors from the sub-centre staff. - Please mind well the success of the Charter largely depends on the support we

receive from our users.




CITIZEN’S CHARTERS OF DIFFERENT OFFICES OF DIU

DISTRICT.

1. CITIZEN’S CHARTER OF COLLECTORATE, DIU.

1. CIVIL SUPPLIES

Sl. No.

Nature of work Documents required Period Authority to effect correction/charge

1. Issue of New Ration Cards in case of change of State(With Surrender Certificate

Application on plain paper alongwith prescribed dully filled in declaration form, Surrender Certificate, Affidavit, 2 passport size colour photographs of Head of family, Electricity bill & N.O.C., from house owner if on rental basis

7 days Application will be forwarded to Mamlatdar, Diu for inquiry and on receipt of inquiry report application if found in order, family ration card will be issued by Superintendent Collectorate, Diu.

2. Issue of separate ration card within the District.

Dully filled in prescribed declaration form, 2 Passport size colour photographs of Head of family, Affidavit, Electricity bill, Original ration card/s, & N.O.C., from house owner if on rental basis.

7 days ……. do ……..

3. Inclusion/Deletion of family members

1) Application alongwith phto copy of Birth Certificate of child upto 6 years

Same day

Sub-inspector, Civil Supply

2) Bonafide, School Certificate of School going Children.

… do… …… do …..

3) Cancellation Certificate from the native place in original

7 days Depending upon the nature of application If required the same will be forward for inquiry to Mamlatdar, Diu and on receipt of inquiry report action will be taken

4) Deletion of name of family member photo copy of death Certificate/or for any other reasons to be specified in application.

Same day

Sub-inspector, Civil Supply

5) Issue of cancellation Certificate of family member/s or cancellation of ration card

Same day

…. do……

4. Obtaining Duplicate Ration Card

Apply on plain paper, enclose the Certificate from the concerned Fair Price Shop, enclose an affidavit giving details of family members, residential address and reasons for seeking a duplicate card. Attach a copy of a receipt of Rs.2/- deposited in

3 days

The Duplicate Ration Card will be issued by Superintendent Collectorate, Diu

Account section of Collectorate.

5. Change in address

within jurisdiction of the same FPS

Application along with xerox copy of house Documents. NOC from house owner, in case it is on rental basis.

Same day

Sub-Inspector of Civil Supplies.

6. Transfer of ration card from one area to another area within the District.

Application alongwith dully filled in declaration form 2 passport size colour photographs & Electricity bill.

7 days Superintendent, Collectorate, Diu.

7. Transfer of name from one ration card to another ration card within the District.

Application alongwith original concerned ration card/s

Same day

Sub-inspector, Civil Supply.

8. Issue of foodgrains permits to FPS.

Original Chalan paid in Treasury Diu

Same day

Sub-inspector, Civil Supply.

9. Issue of foodgrains from Government foodgrains Godown, Diu to Fair Price Shops.

On production of permits of foodgrains

Same day

Godown incharge

10. Issue of Foodstuffs Dealer licence

Dully filled in prescribed application form alongwith N.O.C. issued by D.M.C., or concernedVillage Panchayat, fees for issue of licence

15 days Application if found in order licence is issued by the Licensing Authority i.e. Collector, Diu

11. Issue of Kerosene permits to Fishermen

Dully filled in prescribed application form, photo copy of Creek pass issued by Custom Department, Diu, Tonnage Dues Certificate issued by Port Officer, Diu, Certificate of Registry of a fishing Boat, photo copy of family ration card and original kerosene permit issued in previously, if any.

7 days Superintendent, Collectorate,Diu

2. COLLECTORATE Sl. No.

Particulars Procedure/Requirement of Documents Remarks

1. N.A Permission cases U/s 32 of the Goa, Daman & Diu Land Revenue Code 1968

1 Prescribed application form is available with the land section of Collectorate, Diu. The same can be obtained by the applicant free of cast.

2 Details should be filled up as mentioned in the NA application form and Rs. 2/- (two) court fee stamp should be affixed to the application.

3 Application form should be submitted in duplicate alongwith the following documents. i) Form No. I & XIV of the land in

question, in original plus 8 zerox copies.

ii) Site plan of the land in question in original plus 8 zerox copies.

iii) Form “B”/ property card.

iv) Attested copy of Power of Attorney, in cases where applications(s) are filed by the Power of Attorney Holder(s)

v) Any other documents to show access to the plot etc. if required.

4 On receipt of application, the Collector’s Office obtains reports from the following department:

i) Executive Engineer, PWD, Diu. ii) Architect Planner, JTP, Diu. iii) Mamlatdar, Diu. iv) Enquiry Officer, City Survey, Diu. v) Executive Engineer, Electricity

Department, Diu.

5 Thereafter on receipt of reports the case is put up before Hon’ble Collector through Superintendent & Dy. Collector for approval/rejection. If the any land is falls in CRZ them the file is put up before the CRZ Committee in after the clearance from the CRZ Committee, file is put up before the Collector, Diu. If the reports of N.A. Committee and CRZ Committee are in affirmative then the file is approved by the Collector, Diu.

6 N.A. sanad are issued to the Party after under going further formalities like payment of requisite fees etc. from the party.

7 In case of rejection, applicants(s) are informed in writing and certificate copy of the detailed order is issued to the Parties on application and payment of requisite fee.

2. Sale Permission Cases U/s under Section 10 (1) of Goa, Daman & Diu Abolition of proprietorship (Land in Diu) 1971.

1 Applicants/Vendor(s) should apply to the Collector, Diu for grant of permission to sell his/her/their land by giving the name of the purchaser(s), amount, purpose for which the purchaser(s) desire to purchase the land reason why the vendors(s) desire to sell the land etc. court fee of Rs. 2/- should be affixed on the application.

2 Alongwith the application, the following documents should be submitted: i) Form No. I & XIV of the land in

question in original plus 2 Xerox copies

ii) Site Plan of the land in question in original plus 2 Xerox copies.

iii) Attested copy of NA sanad & Order in case where sale permission is sought for Non Agriculture use.

iv) Attested copy of Power of Attorney in case where application is filed by the Power of Attorney Holders(s)

3 On receipt of application, the Collector’s Office obtains reports from the following Department:- i) The Mamlatdar, Diu. ii) The J. T. P., Diu

4 Thereafter on receipt of reports, the case is put up before Hon’ble Collector through Superintendent & Dy. Collector for approval/rejection. If the reports of affirmative then the file is approved by the Collector, Diu.

5 In case of rejection, Parties are informed in writing and certified copy of the detailed order is issued on application and payment of requisite fee.

3. Sale Permission Cases

U/s under Section 10 (1) of Goa, Daman & Diu Abolition of proprietorship (Land in Diu) 1971.

1 Applications/Donor(s) should ally to the Collector, Diu for grant to permission to gift his/her/their land by giving the name of the Donee (s), relation of the which the land will be used by the affixed to the application.

2 Alongwith the application the following documents should be submitted:- i) From No. I & XIV of the land in

question in original plus 2 Xerox copies

ii) Site Plan of the land in question in original plus 2 Xerox copies.

iii) Attested copy of N.A. Sanad and order in case where sale permission is sought for Non agriculture use.

iv) Attested copy of Power of Attorney in case where applications are filed by the Power of Attorney Holder(s)

v) NOC from the other legal heirs of the Doner.

3 On receipt of application the Collector’s Office obtains reports from the following Departments: i) The Mamlatdar, Diu. ii) The land Acquisition Collector, Diu

4 Thereafter on receipt of reports, the case is put up before the Committee constituted to scrutinized and recommend cases pertaining to Land Gift permission etc. After going through the reports received, the Committee recommends clearance/rejection of the application.

5 Thereafter application(s)/Doner(s) Original Occupant(s) of the land and Donee(s) are offered personal hearing in the matter in the court of the Collector, Diu and decision is pronounce in the open Court by the Collector, Diu after going through the merits of the cases, reports received from the concerned Departments recommendation of the Committee.

6 Thereafter Order is issued to the concerned party.

7 In case of rejection, parties are informed in writing and certified copy of the detailed order is issued on application and payment of the requisite fee.

4. Land Exchange Permission Case under Section 10 (1) of Goa, Daman & Diu Abolition of proprietorship (Land in Diu) 1971.

1 Application should apply to the Collector, Diu for grant of permission to Exchange their land with each other by giving the names of the occupants of the land/plots proposed for which the land will be used after exchange by both the parties, etc. Court Fee stamps of Rs. 2/- should be affixed to the application.

2 Alongwith the application, the following documents should be submitted:- i) Form No. I & XIV of the land in

question in original plus 2 Xerox copies.

ii) Site plan of the land in question in original plus 2 Xerox copies.

3 On receipt of application the Collector’s Office obtains reports from the following Departments: i) The Mamlatdar, Daman. ii) The land Acquisition Collector,

Daman

4 Thereafter on receipt of reports, the case is put up before the Committee constituted to scrutinized and recommend cases pertaining to Land Exchange permission etc. After going through the reports received, the Committee recommends clearance/rejection of the application.

5 Thereafter parties are offered personal hearing in the matter in the Court of the Collector, Diu and decision is pronounced in the open Court by the Collector, Diu. After going through the merits of the cases reports received from the concerned Department and recommendation of the Committee.

6 Thereafter Order is issued to the concerned party.

7 In case of rejection, parties are informed in writing and certified copy of the detailed order is issued on application and payment of the requisite fee.

5. Land Mortgage Permission Case under Section 10 (1) of Goa, Daman & Diu Abolition of proprietorship (Land in Diu) 1971.

1 Applicant(s) should applied to the Collector, Diu for grant of permission to Mortgage their land in favour of Bank/Financial Institution etc.

2 Alongwith the application the following documents should be submitted:- i) From No. I & XIV of the land in

question in original plus 1 Xerox copy

ii) Attested copy of Nil encumbrance certificate on property.

iii) Copy of letter from Bank/Financial Institution etc.

3 On receipt of application, the Office of the Collector, Diu obtains report from the Mamlatdar, Diu.

4 Thereafter, on receipt of the report from the Mamlatdar, Diu the case is put up before the Committee constituted to pertaining to Mortgage permission etc. After going to the reports received, the Committee recommends clearance/rejection of the application

5 Thereafter, applicant(s) are offered personnel hearing in the matter in the Court of the Collector, Diu and decision is pronounced in the open court by the Collector, Diu. After going through the merits of the case and report of the Mamlatdar, Diu and recommendation of the Committee.

6 The approval of the Collector, Diu is conveyed to the applicants by the Superintendent of the Land Section, Collectorate, Diu

6. Division/amalgamation under Section 62 of the Goa Daman & Diu land Revenue Code, 1968

1 Applicant should apply to the Collector, Diu on plain paper with court fee stamp of Rs. 2/- to be affixed on the application with two Xerox copies.

2 Alongwith application, the following documents should be submitted:- i) From No. I & XIV of the current

year in original alongwith 3 Xerox copies

ii) Site Plan for current year in original plus 3 Xerox copies.

iii) Attested copy of N.A. Sanad and order in triplicate.

iv) Lay out plan 9 copies duly signed by the applicant and Engineer/Architect.

3 On receipt in the application, the Collector’s offic