cisco.test-king.820-427.v2015-03-10.by.mazie · to determine key activities, vendors, and internal...

Test-king.820-427.60.QA

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820-427

Building Business Specialist Skills

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Sections1. Business Context2. Communications and Influence3. Research Techniques4. Finance and Project Management5. Technology and Trends6. Business Analysis and Business Case7. Technology Analysis8. Implementation and Adoption

Exam A

QUESTION 1When asked about IT skills gaps, where does "Speak business language" fall in a list of concerns?

A. "Speak business language" would be helpful to improve, but not among the most critcal gaps.B. The ranking varies depending on the industry and whether the business person is new in their job.C. "Speak business language" is consistently mentioned as a top concern for IT professionals.D. "Speak business language" is a very low priority but moving higher because business people need to

learn the terms for technologies like cloud.

Correct Answer: CSection: Communications and InfluenceExplanation

Explanation/Reference:

QUESTION 2What is a recommended technique for building a good relationship with someone who has a dominanting orvery strong personality?

A. 1. Be direct and clear. 2. Stick to the topic, with little discussion about things outside of work.B. 1. Use humor to create an informal environment. 2. Use emotional language or speak in extreme terms

-- like "outstanding" or "I love that idea".C. 1. Make sure to get your points out first and explain why they are right. 2. Be prepared for criticism and

have a couple of topics ready where you will immediately give in.D. 1. Discuss the person's interests outside of work. 2. Limit the conversation to just two topics, since the

conversation will likely go into detailed stories about experiences.

Correct Answer: ASection: Communications and InfluenceExplanation


QUESTION 3Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist?(Choose two.)

A. Ability to build relationshipsB. Ability to explain design decisions in multiple languagesC. Ability to plan and schedule complex data migrationD. Ability to influence othersE. Ability to interpret financial statements

Correct Answer: ADSection: Communications and InfluenceExplanation


QUESTION 4Which is a critical first step when thinking about how to communicate technical content to a senior businessmanager?


A. Identify a person on their staff who can explain details to themB. Gather information and assess their level of interest and knowledge about technical topicsC. Plan out your message to explain the problem, situation and options - before communicating a decision

or recommendationD. Draft a high level message, which uses terms and language pulled from web sites from the top IT

vendors

Correct Answer: BSection: Communications and InfluenceExplanation


QUESTION 5Which is a recommended approach for gaining trust from stakeholders that you understand their needs?

A. Keep the conversations very specific to your areas of technical expertise.B. Start discussions at a high level before focusing on detailed technical items.C. Explain how you are fixing problems followed by asking questions such as where lower expenses fall in

their list of priorities.D. Start the discussion by providing examples of what you have done for other departments in the past.



QUESTION 6Business departments have each selected one person to represent their needs for an improved reportingsystem. Which is a recommended way to capture, confirm, and prioritize the requirements of the group ofdepartments?

A. Conduct individual interviews then summarize the inputs.B. Send out a survey to the representatives and the managers of each department.C. Conduct one or more workshop sessions.D. Distribute two industry benchmark reports then run a conference call to hear opinions and answer

questions.

Correct Answer: CSection: Research TechniquesExplanation


QUESTION 7What is a primary benefit of asking questions to stakeholders who do not have strong decision authorityover project funding, but who do have relevant experience?

A. It shows them that you are interested in their opinions.B. The more data, the better.C. It can find requirements or opportunities that are relevant to future discussions.D. It shows the decision makers you are taking the initiative to get input from people that they might not

have identified for interviews.

Correct Answer: CSection: Research TechniquesExplanation


QUESTION 8Which two are characteristics of using effective questions to gather information? (Choose two.)

A. They do not bias or influence the respondent to agree with the interviewer's opinion.B. They should be structured for a simple "yes" or "no" response.C. They provide a scenario, so that the respondent can make assumptions in providing her answer.D. Each question is independent of other questions that may be asked during an interview.E. They may be tailored to the audience, or could be a standard set of questions for a group of

respondents.

Correct Answer: AESection: Research TechniquesExplanation


QUESTION 9Which discovery methods or aids are typically free?

A. Unlimited access to all reports from conferences run by research firmsB. Government reports on the availability of access to broadband within different emerging countriesC. Analysis of private company expenditures on technologyD. White papers authored by consultants, industry professionals, analyst firms, or vendors

Correct Answer: DSection: Research TechniquesExplanation

Explanation/Reference:Still Valid.

QUESTION 10Which discovery methods or aids typically cost a fee?

A. White papers authored by consultants, industry professionals, analyst firms, or vendorsB. Unlimited access to all reports from conferences run by research firmsC. Primary ResearchD. Crowdsharing

Correct Answer: BSection: Research TechniquesExplanation


QUESTION 11Which two are examples of open-ended questions? (Choose two.)

A. What switch models do you currently use in your network?B. What are the main reasons why customers prefer ordering services from you?C. What is the planned ROI for this new implementation?D. What do you think about the future of the Data Center market?E. What are your working hours?F. Does your existing infrastructure maintenance become more problematic each year?

Correct Answer: BDSection: Research TechniquesExplanation


QUESTION 12Which two are true of closed questions? (Choose two.)

A. Closed questions are used to retrieve facts.B. Respondents can answer closed questions more quickly because they seek a limited amount of detail.C. Closed questions are used to retrieve opinions.D. Closed questions are used to make decisions based on the data in a report.E. Closed questions are excellent for workshops where you need people to come to a consensus about a

design decision.

Correct Answer: ABSection: Research TechniquesExplanation


QUESTION 13Which financial analysis term or technique identifies if an investment is of benefit to the company?

A. Total Cost of Ownership (TCO)B. Capital Expense (CAPEX)C. Operating Expense (OPEX)D. Return on Investment (ROI)E. Weighted Average Cost of Capital (WACC)

Correct Answer: DSection: Finance and Project ManagementExplanation


QUESTION 14A business case shows that an investment has a positive return for a business unit. You suggest cloud-based Infrastructure-as-a-Service (IaaS) should be used instead of upgrading IT hardware in the company'sdata center. What two key items could have influenced the recommendation? (Choose two.)

A. Some industry analyst reports say that on average, cloud services have decreased in price by 20% overthe past two years.

B. Your analysis of requirements shows that data center capacity requirements vary by 40% depending onthe month of the year.

C. The company's volume of revenue and transactions will double in the next year.D. The current data center is managed by an IT staff with an average of ten years of employment with the

company.E. The required cloud services have been delivered in the market for three years by six or more

companies. There is heavy price competition and the business unit does not expect to have specialrequirements.

Correct Answer: BESection: Finance and Project ManagementExplanation


QUESTION 15A Finance Director tells you that the company will begin to implement a "chargeback approach" on January1 of next year. What approach would make it easiest for you to directly align user department costs withexpenses paid by the IT department?

A. Flat rate pricingB. Progressive price list with discounts for volume and pre-purchaseC. Cloud-typecost model based on resource consumptionD. Pricing based on service level agreement mainly driven by number of outage minutes per month

Correct Answer: CSection: Finance and Project ManagementExplanation


QUESTION 16Your company is launching a new business and leaders are unsure if government regulations will limitgrowth. You are planning to discuss the business case with a Finance Director. What are two elements ofvalue that you should focus on? (Choose two.)

A. Mitigating or limiting the impact of risksB. Steady costs with three good options that Finance can use for charging different departments for their

pieces of the infrastructureC. Whether purchasing the solution in pieces will make it easier to recruit highly creative software

developersD. Flexibility to change service level specifications in a contract with clearly identified costs for different

commitments from the providersE. Whether leasing the solution is a better way to recruit for the future

Correct Answer: ADSection: Finance and Project ManagementExplanation

Explanation/Reference:Reconfirmed now.

QUESTION 17Which three are important skills or personality traits for a project manager (PM) to have? (Choose three.)

A. The PM needs excellent communications skills.B. The PM needs to be excellent at managing by consensus.C. The PM needs excellent planning skills.

D. The PM's relationship with Finance and Budgeting staff should be excellent.E. The PM needs skills in managing change.F. The PM needs to be aggressive.

Correct Answer: ACESection: Finance and Project ManagementExplanation


QUESTION 18Which is a good technique to demonstrate the value of technology so that stakeholders can understandwhat is possible?


A. Developing business scenariosB. Performing gap analysisC. Defining the as-is or current state of an enterprise process or operationD. Comparing technical features of different solutions

Correct Answer: ASection: Technology and TrendsExplanation


QUESTION 19What impact on business can cloud technologies provide?

A. Reducing travel expenses and enhancing productivityB. Reducing application's response time to streamline transactions and getting better customer and

employee satisfactionC. Reducing project riskD. Improving green brand awareness

Correct Answer: CSection: Technology and TrendsExplanation


QUESTION 20Why should a Solution Architect develop a business case?

A. To describe the potential benefits and costs in a way that is clearto a broad range of stakeholdersB. To calculate the potential costs to see if they fit within the individual's approved level of authorityC. To determine key activities, vendors, and internal resources needed to complete an effortD. To validate the feasibility and the risk of looking at other solutions

Correct Answer: ASection: Business Analysis and Business CaseExplanation


QUESTION 21Which two statements about a company's or product's Value Proposition are true? (Choose two.)

A. The Value Proposition details the cost and revenue structure of a project.B. The Value Proposition describes the benefit that a specific set of products or services can provide to the

target customer.C. The Value Proposition should communicate why the product or service is better than alternatives.D. The Value Proposition guarantees that a customer problem or need will be met.E. The Value Proposition details the annual financial return that stockholders can obtain from investing in

the company.

Correct Answer: BCSection: Technology AnalysisExplanation


QUESTION 22Which three dimensions can you use to categorize a business capability? (Choose three.)

A. PeopleB. TechnologyC. ProceduresD. ProcessesE. CostsF. Level in architecture stack

Correct Answer: ABDSection: Technology AnalysisExplanation


QUESTION 23Which two are efficient ways to capture details about your organization's current technology capabilities?(Choose two.)

A. Issue a Request for Proposal and ask three vendors to compare their solutions to the products availablefrom their competitors.

B. Request to see a list of software licensed by the company and examine the expiration dates and thetiming for next releases.

C. Run a security and performance cleanup test using a vendor's free tools available on the Internet.D. Conduct a survey to find out where spreadsheets are used instead of the finance data analysis tool.E. Run a report on network and system usage, then identify added capacity needed for the next twelve

months.

Correct Answer: BDSection: Technology AnalysisExplanation

Explanation/Reference:Answer is right.

QUESTION 24A regional bank wants to improve the customer satisfaction score for its online banking user base by 25%.Which two system capabilities best support this business outcome? (Choose two.)

A. The creation of a consistent customer master that spans across all customer-facing business units(credit card, consumer banking, mortgage, personal loan).

B. Single sign-on access management which enables customer authentication credentials to carry forwardacross multiple banking applications.

C. A user experience that is optimized around how the company's backend order management systemprocesses transactions.

D. The introduction of an Enterprise Resource Planning platform to replace the company's ecosystem oflegacy applications.

E. Implementing a cloud computing solution that incorporates industry best practices.

Correct Answer: ABSection: Technology AnalysisExplanation


QUESTION 25A business lead in a Fortune 100 customer service organization wants to optimize the efficiency of hisservice incident team, while having the ability to rapidly respond to changing market conditions in theindustry. Which incident management platform best supports these goals?

A. An Enterprise Resource Management platform that focuses on standardization and scale.B. An Intelligent Business Process Management System that enables the business to directly define,

execute, and measure their business processes.C. A mobile-enabled service incident platform developed by a small start-up company.D. A custom-developed help desk application that was created for the internal IT support team.

Correct Answer: BSection: Technology AnalysisExplanation


QUESTION 26The Sales leader is an important stakeholder. Why is it important to map technology capabilities to hisinterests?

A. To convince other people that they should care about the solution needsB. To better understand the impact of meeting or missing a schedule deadlineC. To show how the solution may balance the interests of Sales, Marketing, and FinanceD. To count the number of features or capabilities met for each stakeholder

Correct Answer: CSection: Technology AnalysisExplanation


QUESTION 27A business lead in a large service supply chain organization wants to improve information sharing within his

operations team through the use of wikis and other collaboration technologies. After a quick assessment,he found an internal wiki offering that marginally met the needs of his group, and he learned that thecompany has a two-year roadmap to upgrade the wiki to a more feature-rich product. What is his bestcourse of action that delivers immediate business value while aligning with the company's goal of reducinglong-term operations costs?

A. Selecting and negotiating a license for a third-party, cloud-hosted collaboration solution that perfectly fitsthe needs of his group.

B. Adopting the existing corporate wiki platform but limiting its use to only those capabilities that migrateeasily to the new platform.

C. Installing the target-state collaboration solution on a workgroup server in his lab and migrating it to thecorporate implementation when it's available.

D. Tell his IT staff to design and develop a custom solution.



QUESTION 28An IT team is designing a Proof of Concept (PoC) for a mobile email account provisioning system. Whichbest describes this activity?

A. A small and well defined exercise that directly measures and validates assumptions around a subset ofcapabilities.

B. A partially configured implementation in a non-production environment that the team can use to learnthe new system and provide requirements.

C. A fully configured implementation in production that a small set of power-users use to validate how thesystem will be used in the field and to refine functionality.

D. A process to solicit and screen beta testers for the first release of the product.

Correct Answer: ASection: Technology AnalysisExplanation


QUESTION 29You need to decide on a maintenance approach for a private cloud storage and backup solution.Which would be a good alternative?

A. Use the cloud provider, since they are the only ones with access to the data.B. Select the option which provides the highest capacity and most bandwidth.C. Assess options from several different providers, keeping near-term and future needs in mind.D. Look at providers with experience in working with public cloud software applications.

Correct Answer: CSection: Technology AnalysisExplanation


QUESTION 30An IT Architect for an international consulting firm is tasked with gathering technical requirements for thecompany's new email platform. What is the most effective way to understand the business capability needsfrom the user community?

A. An in-person workshop with key power users from within the IT organization.B. An online video outlining the goals of the project followed by a 30-question online survey sent to all

users within the company.C. A Request for Input (RFI) to the product's engineering team.D. A write up of the product's features and capabilities published to the company intranet.



QUESTION 31Which two statements are true about Key Performance Indicators (KPIs) and Critical Success Factors(CSFs)? (Choose two.)

A. KPIs measure outcomes.B. CSFs compare planned and actual performance.C. KPI are the activities which most heavily influence whether performance is strong or weak.D. CSFs are a cause of a positive or negative result for the company.

Correct Answer: ADSection: Implementation and AdoptionExplanation

Explanation/Reference:Perfectly valid.

QUESTION 32

Select and Place:

Correct Answer:

Section: Business Analysis and Business CaseExplanation


QUESTION 33What two statements are true about Key Performance Indicators (KPIs)? (Choose two.)


A. A KPI is a quantifiable metric of the performance of essential operations and/or processes in anorganization.

B. A KPI provides the focal point for identifying how much risk a company can take in trying to avoidgovernment fines.

C. A KPI could reflect the performance of Service Providers in achieving their goals and objectives.D. KPIs are based on judgment, and therefore should be used carefully when defining the value of a

technology solution.

Correct Answer: ACSection: Business ContextExplanation


QUESTION 34Which is a critical first step when thinking about how to communicate technical content to a senior businessmanager?

A. Identify a person on her staff who can explain details.B. Listen to the customer to understand her KPIs.C. Plan out your message to explain potential options.D. Draft a high level message using language pulled from the top IT vendors.



QUESTION 35Your company wants to increase sales by selling in new countries and by getting more repeat orders andrevenue from current customers. What is one technique that can help to communicate how technologysolutions can improve business outcomes?

A. Prepare a detailed cause and effect model.B. Benchmark different technology solutions to identify the best mix of hardware and software.C. Prepare a visual diagram showing the current business operation and possible future scenarios with

different technology solutions in place.D. Create a document that has a summary of current problems followed by detailed descriptions of

technology features that reduce operating costs.

Correct Answer: CSection: Communications and InfluenceExplanation


QUESTION 36Which IT roles should be interested in requirements for solution adoption?

A. The Project Manager and Executive SponsorB. The lead application developer and the testing team leaderC. Applications, infrastructure, and project management professionalsD. The training lead and a user design subject expert

Correct Answer: CSection: Implementation and AdoptionExplanation


QUESTION 37

Select and Place:

Correct Answer:

Section: Business ContextExplanation


QUESTION 38

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Correct Answer:



QUESTION 39

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Correct Answer:



QUESTION 40Which two should be part of a testing plan involving a new technology? (Choose two.)

A. Volume and performance tests of software, hardware, and mobile devicesB. Cost of equipment deployed in fifteen sites across a 500 square kilometer areaC. Scenarios which require standard situations and test-out exception handlingD. Ease of use for IT staff using the technology on an agile project to produce prototypesE. Timeframe for break-fix of new infrastructure

Correct Answer: CDSection: Technology and TrendsExplanation

Explanation/Reference:Answer is Updated.

QUESTION 41Your ten month-long project has been underway for six months, but it needs to be accelerated so that allproject objectives are met a month earlier than originally planned. What two actions could you perform tohelp achieve this result? (Choose two.)

A. Assess the timing and resource assignments for riskiest tasks, then put extra resources on thoseactivities.

B. Prepare presentations for the senior executives, focusing on the project accomplishments since thestart of the project.

C. Ensure that project and task objectives are clear, measurable, and communicated to all members of theteam.

D. Organize a project team meeting to explain that new or changed requirements will be rejected.

E. Gain sponsor agreement to make decisions within three days of receiving the request for approvals.F. Conduct design reviews to identify where off-the shelf software can be used instead of the currently

planned custom development.

Correct Answer: CESection: Finance and Project ManagementExplanation


QUESTION 42You want to convince an executive that a project's risks are understood and there are plans in place toaddress possible issues. What action should you do take before the meeting to help meet your goal?

A. Identify how you can use this opportunity to reduce pressure on the project team and accept some newrequirements.

B. Gain the agreement of the executive's staff that you are keeping the smallest possible budget for yourproject by using 3rd party contractors wherever possible.

C. Collect reports and success stories about other companies who have implemented technology solutionswith a similar business goal.

D. Prepare a risk probability/impact model with input from subject matte experts within the executive's staff.

Correct Answer: DSection: Technology and TrendsExplanation


QUESTION 43

Select and Place:

Correct Answer:

Section: Technology AnalysisExplanation


QUESTION 44

Select and Place:

Correct Answer:

Section: Implementation and AdoptionExplanation


QUESTION 45What two statements correctly describe vision or mission? (Choose two.)

A. A mission is a statement of the purpose of a company.B. A vision is what a company wants to become in the mid-term or long-term future.C. A vision describes actions the organization will take to achieve specific goals.D. A mission identifies the company's planned investments to increase revenue.E. A vision is only used by for-profit companies.F. A mission is only used by public sector organizations.

Correct Answer: ABSection: Business ContextExplanation

Explanation/Reference:Corrected.

QUESTION 46You typically have some measure of control over which two factors of SWOT? (Choose two.)

A. StrengthsB. WeaknessesC. OpportunitiesD. Threats

Correct Answer: ABSection: Business Analysis and Business CaseExplanation


QUESTION 47When discovering the potential solution options for addressing business needs, what is a the purpose ofdoing a gap analysis?

A. A way to understand the difference between the current situation and a future state visionB. A way to understand the difference between customer requirements and a specific technology

provider's portfolioC. A way to determine what level of additional resources can accomplish development and implementation

activities in a shorter time durationD. A way to understand the difference between performance requirements and the standard or benchmark

as understood when a technology component was purchased



QUESTION 48What method is recommended for mapping out an organization's current processes and to design future

processes?

A. Drawing a business model diagramB. Querying relational databasesC. Writing detailed descriptionsD. Drawing hierarchical matrixes



QUESTION 49A large company acquires a smaller, more innovative start-up company. What should you think about toensure a smooth transition to your solutions?

A. Upon startup of each laptop, universally distribute updates of corporate software without asking for useragreement.

B. Require setup on a physical connection instead of offering flexible, mobile access.C. Prioritize security policies while allowing user flexibility to try new things.D. Institute more frequent alerts because they are new to the company.



QUESTION 50You are starting the Design phase for a new customer management center. What do you need tounderstand about users and their interests?

A. Obstacle to migrating data to a new architectureB. Government rules for changing tax ratesC. The top reasons why customer reps like their jobsD. The network capacity given service call volumes



QUESTION 51

Select and Place:

Correct Answer:

Section: Technology and TrendsExplanation


QUESTION 52Which could be a layer within an enterprise architecture?

A. Business servicesB. Service level commitmentsC. Organization's reporting structureD. Project office's governance practices

Correct Answer: ASection: Technology and TrendsExplanation


QUESTION 53You need to evaluate a solution to improve security for access to the company intranet. Which actionshould be in scope of your work?

A. Read analyst reports and benchmark studies on software products.B. Hire a consultant to assess data center physical security.C. Arrange vendors to conduct virus detection demos for IT and business managers.D. Ask Finance to provide a list of risks with potential value.

Correct Answer: DSection: Technology and TrendsExplanation


QUESTION 54What is one reason to include a data analytics specialist in design work for a new customer service portal?

A. To ensure the best user experience for long-time customersB. To provide a starting point for analyzing and reporting on customer trendsC. To validate that current backup and recovery processes can support the new applicationD. To identify data entry fields on which help desk personnel will require special training

Correct Answer: BSection: Technology and TrendsExplanation


QUESTION 55Two mid-level marketing managers have decision authority for a new reporting system. Which approachcan identify a reliable view of requirements for this solution?

A. Ask a senior marketing leader to identify their top three projects to increase market demand.B. Ask each manager to identify their top three ideas to improve employee satisfaction.C. Conduct individual and joint interviews with the managers and run through several scenarios for each

person.D. Capture data on sales force productivity and document trends for marketing managers to approve as

their statements of need.

Correct Answer: CSection: Business Analysis and Business CaseExplanation


QUESTION 56With reference to the Healthcare market, which can be seen as a compelling event representing anopportunity for virtual desktop technology?

A. A legislator imposing the compliance to a common IT system running on a peculiar OS releaseB. Uprising of remote patient monitoring outside of conventional clinical settingsC. A legislator imposing marketplaces to buy subsidized health insurance based on incomeD. An increase in the average age of the population in the major western countries



QUESTION 57What development methodology includes adaptive planning, early delivery of partial solution pieces,continuous improvement, and delivering products with the minimum amount of work?

A. Spiral modelB. Waterfall modelC. Prototyping with strict enforcement of corporate standards for consistencyD. Agile development model

Correct Answer: DSection: Finance and Project ManagementExplanation


QUESTION 58A new video solution is being adopted more slowly than the business needs it to be. Which phase/activitymost likely caused this issue?

A. Only Senior management was involved in designing and testing.B. It requires the same password criteria as other systems.C. It is a standard, corporate application.D. It is free, so departments have no stake in its success.

Correct Answer: ASection: Implementation and AdoptionExplanation


QUESTION 59

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QUESTION 60

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