Solution overviewCisco public

OverviewCollaboration is a critical requirement for any frontline worker to efficiently solve problems and increase productivity. Cisco Webex® Expert on Demand delivers the power of collaboration by connecting the frontline worker to the entire enterprise, bringing our collaboration platform to challenging workspaces such a factory floors, rugged locations, healthcare facilities, and many other places. With Expert on Demand, frontline workers can instantly connect with remote experts through real-time video, enabling real-time guidance anytime. Expert on Demand allows teams to seamlessly share information, identify issues and solutions faster, increase frontline worker and machine productivity while lowering overall operating expenses by reducing travel and shipping requirements.

© 2020 Cisco and/or its affiliates. All rights reserved.

Frontline collaborationWebex Expert on Demand uses Augmented Reality (AR) to increase the availability of your experts in the locations where you need them the most. From providing guidance to medical professionals to remote help for engineers on oil rigs, Expert on Demand provides real-time guidance to all frontline workers by enabling a full range of communication options:

•Make single or multi-party video calls

•View, share, and record real-time video feed

• Share content and documents with real-time annotation

Cisco Webex Expert on Demand

Solution overviewCisco public

ROI benefitsFaster time to resolution

• Frontline workers can access experts based anywhere in the world in real time to understand and identify potential issues

• Detailed real-time instructions provided by the remote expert help solve the issue much faster

• Experts can annotate real-time to help guide the frontline worker in resolving issues

Lower operation expenses

• Reduce remote expert travel expenses• Optimize frontline worker productivity• Increased equipment utilization drives

overall output

Improve frontline employee experiences

• Increase worker safety with hands-free operations and early issue identification

• Empower frontline workers with enterprise-wide communication and the right expert advice at the right time

• Shorten your frontline workers’ learning curve

Solution architecture overview Secure video assistance collaboration, powered by Webex

Remote Expert

Cisco Webex Cloud

Shared Contentfrom Expert

Frontline Worker

ManufacturingFloor

Solution capabilities• Meet: Frontline workers can place a call to anyone from the Webex Teams™ recent contact list or company

directory or ask for help in a Teams space. Experts in the space can reach out to the worker immediately.• Multi-party call: Remote experts can initiate a multi-party call and add multiple guests to an active call with

the frontline worker • Complete security: Expert on Demand utilizes single sign-on, Active Directory Federation Services, multi-

factor authentication, and end-to-end data encryption • First-hand capture: Frontline workers can capture images during a call and instantly share with an expert

or in a Teams space • Flexible: Remote experts can add multiple guests to an ongoing call with the front line • Simple to use: Enjoy a voice-controlled, hands-free intuitive HD-ready experience • Share easily: Screen and content sharing are natural. The remote expert can share content from their

laptop screen wirelessly and frontline workers can view content being shared on the device display• Video pinning: Frontline workers can stream their video to all experts as a shared screen. This is useful for

when all remote experts need to see video feed from frontline workers, regardless of who is speaking.

• Content annotation: Frontline workers and experts can mark up captured images during an active call through in-build overlay annotation cursors and share the annotated image with each other.

© 2020 Cisco and/or its affiliates. All rights reserved.

Solution overviewCisco public

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How it worksWebex Expert on Demand is quick to set up and easy to use. Frontline workers can log in by scanning a QR code on the RealWear Companion mobile app. Using voice commands, the user can select a collaborator from recent contacts, a directory, or from Webex Team spaces. They can initiate a call or send an automated help message to the remote expert, prompting an immediate response for assistance. Experts receive the request through Webex Teams and have access to all the features Webex Teams provides, including annotation, screen sharing, documentation sharing, and recording.

Measurable impact“With Webex Expert on Demand, Hirschmann Automotive has been able to remarkably increase first-time fix rates and improve the speed of first-time resolution while also significantly reducing expert travel expenses in the last two quarters”.

IT Systems Engineer, Global UC and Leader, IT Apprenticeship at Hirschmann Automotive

© 2020 Cisco and/or its affiliates. All rights reserved.

Providing collaborative capabilities in the places you need it most

Solution overviewCisco public

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)

C22-743893-00 06/20

RealWear HMT-1Reality-first, digital-second voice-activated collaboration headset

Device capabilities• 100% hands-free• Full-shift internal battery• Powerful audio with 4 mics and

noise cancellation• Performs at 95 dB• Easy to view• Large field of view (7 inches)• Viewable in bright sunlight• Ruggedized for any environment• Water-resistant (IP66)• Dust-tight• Drop-proof (2 meters on concrete)• Temperature-resistant (-20°C – +50°C)• 16 MP Camera and up to 1080p video

Main voice commands• Sign out• Page left/Page right• Recent contacts• Directory• Display teams• Select item <item number>• Search directory• Search teams• Request help (from selected team)• Search members• Make call• Request help (from selected contact)• Cancel call• Additional commands available

The Cisco Webex AdvantageCisco is recognized as a leader in video and web conferencing and unified communications, as well as security and networking. This leadership, combined with a full portfolio of Cisco Webex devices, gives you exceptional calling, meeting, and team collaboration experiences. Stay up to date on Webex Expert on Demand and the rest of the Webex portfolio. Visit the Webex Help Center to learn more.

Webex Expert on Demand resources• Cisco Webex Expert on Demand• Cisco Webex Expert on Demand data sheet • Cisco Webex Expert on Demand FAQ• RealWear HMT-1 product specifications

Learn more about Cisco Webex offerings• Cisco Webex Teams, Meetings, and Calling • Cisco Webex Devices• Cisco Collaboration Flex Plan