cisco vnp workshop 16-17 april v1-0
DESCRIPTION
Cisco vnp workshop 16-17 april v1-0TRANSCRIPT
Cisco Confidential 1 © 2013 Cisco and/or its affiliates. All rights reserved.
IP/MPLS Network for Mobile Operators
Truong Le ([email protected])
16 - 17 April 2013
Cisco Confidential 2 © 2013 Cisco and/or its affiliates. All rights reserved.
• Introduction to IP NGN
• Introduction to Mobile Packet Core
• Introduction to IP RAN
• Networking Industry Organizations and Standards that Support Network Operations
• Q&A
Cisco Confidential 3 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 4 © 2013 Cisco and/or its affiliates. All rights reserved.
Traditional Service Provider Networks and Services
Cisco Confidential 5 © 2013 Cisco and/or its affiliates. All rights reserved.
Class 4/5
Switch SCP STP
Subscribers
SCPs
STPs STPs
STPs
STPs
Class 4 /
Tandem
Class 4 /
Tandem
Class 5
Switch
Class 5
Switch
Class 5
Switch
Class 5
Switch
SS7 TDM Signaling
Network
Circuit-Switched
TDM Network
Bearer Network Components Signaling Network Components
Ticketing
NMS
NOC
Cisco Confidential 6 © 2013 Cisco and/or its affiliates. All rights reserved.
Analog Leased Lines
and Dial-up (switched)
DSU
PSTN
Switches
PBX MUX (cross connects)
Central
Mainframe / FEP
CSU/DSU
Modem
Terminal
CSU
DSU
CSU
MUXs MUXs
Terminals
T1/E1
DDS
T3/E3/Sonet/SDH
T1/E1
DDS
T1/E1
Modem
Digital T1/E1/DDS
Transport Services
ISDN
Services
Modem
Data Network Access/Transport Components Digital Data (I/O) Components
Terminals FEP
Terminal
Ticketing
NMS
NOC
Cisco Confidential 7 © 2013 Cisco and/or its affiliates. All rights reserved.
X.25
Switch
X.25
Switch DTE
DTE
X.25 Networks
FR Switch
FR
Switch DTE
DTE
PC
Frame Relay Networks
ATM
Switch
ATM
Switch DTE
DTE
PC
ATM Networks
LCNs VPIs/VCIs
Ticketing
NMS
NOC
Ticketing
NMS
NOC
Ticketing
NMS
NOC
Cisco Confidential 8 © 2013 Cisco and/or its affiliates. All rights reserved.
Class 4/5
Switch SCP STP Subscribers
SCPs
STPs
BS
STPs
Class 5
Switch
MSC
Class 5
Switch
SS7 TDM Signaling
Network
Circuit-Switched TDM
Network
Cellular Network Components PSTN Network Components
BS
BS MSC
Cellular Access
Network
MSC
Ticketing
NMS
NOC
Ticketing
NMS
NOC
Cisco Confidential 9 © 2013 Cisco and/or its affiliates. All rights reserved.
Office Head
End
Fiber Network
Video
Subscribers
Video
Subscribers
CMTS
CMTS
Remote
Head End
COAX
Network
(Docsis)
COAX
Network
Ticketing
NMS
NOC
Cisco Confidential 10 © 2013 Cisco and/or its affiliates. All rights reserved.
HDLC, PPP, FR, X.25, ATM
Serial Interface
WAN
WAN Service Adapters:
DSU, CSU, PAD, TA
L3 Router L2 Switch L2 HUB
LAN
Ethernet
Interfaces
Ticketing
NMS
NOC
LAN
Cisco Confidential 11 © 2013 Cisco and/or its affiliates. All rights reserved.
HFC
DOCSIS
DSL
Analog
Broadband Access Services
Transport Services
Internet Access
Services DNS Browsing Email
CPE
Modems
Access
Gateway
DSL
Gateway
Broadband
Router
Core
Router
TDM
Switches
Optical
Switches
ATM
Switches
Ticketing
NMS
NOC
Cisco Confidential 12 © 2013 Cisco and/or its affiliates. All rights reserved.
H323 Voice
Gateway
Gatekeeper
H323
Gateway
H323 Voice Network
IP Network
RAS Signaling
RTP Voice
IP Network
Cisco Unified Communications Voice Network
IP Network
SIP Voice Network
RTP Voice
SIP/Skinny Signaling RTP Voice
SIP Signaling
H323
Gatekeeper
IP PBX
(Call Manager)
IP Phone IP Telephony
Router
SIP Enabled
Devices
SIP ATA SIP
Servers
QoS-Enabled IP Networks
Ticketing
NMS
NOC Ticketing
NMS
NOC
Ticketing
NMS
NOC
Cisco Confidential 13 © 2013 Cisco and/or its affiliates. All rights reserved.
Data
Voice
Video
Era of Divergence Era of Convergence
Converged
Network
(NGN)
Era of Evolution
Time
Cisco Confidential 14 © 2013 Cisco and/or its affiliates. All rights reserved.
• The revolution began with the recognition that the divergence era is unsupportable:
• Duplication of infrastructure
• Duplication of support (NOC)
• During this period, traffic types and characteristics have been examined and new solutions to the divergence problem have evolved:
• DQDB
• SMDS
• ATM
• IP (with QoS)
• IP is generally accepted as the network-convergence technique of choice.
Cisco Confidential 15 © 2013 Cisco and/or its affiliates. All rights reserved.
Next Generation Networks Defined
Cisco Confidential 16 © 2013 Cisco and/or its affiliates. All rights reserved.
APPLICATION CONVERGENCE
New multimedia services
Integrated data, voice, and video
Increased revenue
Customer loyalty
SERVICE CONTROL CONVERGENCE
Explosion of Internet traffic
New business models
Service continuity
More effective network management
NETWORK CONVERGENCE
Single infrastructure
Cutting-edge technology
Scalability and faster rollout
Higher resiliency
Reduce OpEx/CapEx
Cisco Confidential 17 © 2013 Cisco and/or its affiliates. All rights reserved.
• Multiple Interworked Networks:
Often connection oriented
End-to-end provisioning
Scalability issues
CapEx intensive
Less OpEx efficient
• Converged Core:
Mostly connectionless
IP/MPLS aware end-to-end
Reduced provision replication
Highly scalable
More CapEx and OpEx efficient
Core
Access
MPLS
Frame Relay
ATM
DSL Internet
Ethernet
TDM
Cisco Confidential 18 © 2013 Cisco and/or its affiliates. All rights reserved.
An NGN is:
• A packet-based network able to provide telecommunication services, and able to make use of multiple broadband and QoS-enabled transport technologies, in which service-related functions are independent from underlying transport-related technologies.
• The NGN offers unfettered access for users to networks and to competing service providers and/or services of their choice and supports generalized mobility that will allow consistent and ubiquitous provision of services to users.
• Characteristics:
NGN is an IP-based network
NGN enables any IP access from mobile, home, and/or enterprise domains
NGN enables service mobility
NGN enables interworking toward circuit-switched voice
NGN maintains service operator control
Source: ITU (http://www.itu.int/ITU-T/studygroups/com13/ngn2004/working_definition.html)
Cisco Confidential 19 © 2013 Cisco and/or its affiliates. All rights reserved.
• ITU-T NGN FG: International Telecommunication Union (Telecom), Next Generation Networks Focus Group
• ATIS NGN FG: Alliance for Telecommunications Industry Solutions, Next Generation Networks Focus Group
North American-based body that is committed to developing and promoting technical and operations standards for the telecommunications industry worldwide, using a flexible and open approach
• ETSI TISPAN: European Telecommunications Standards Institute, Telecoms & Internet converged Services & Protocols for Advanced Networks
ETSI is an independent, nonprofit organization whose mission is to produce telecommunications standards for today and for the future.
• 3GPP: Third Generation Partnership Project
3GPP created the IP Multimedia Subsystem (IMS).
Cisco Confidential 20 © 2013 Cisco and/or its affiliates. All rights reserved.
CableLabs
ETSI
TISPAN
3GPP
3GPP2
WiMAX
Forum IMS
3GPP
Fixed
Access to IMS
Mobile
Access to IMS
Broadband Wireless
Access to IMS
Cable
Access to IMS
Cisco Confidential 21 © 2013 Cisco and/or its affiliates. All rights reserved.
Service Provider Network
Cellular
DSL
Fixed Wireless
Enterprise
Cable
IMS
Services
(SIP MM)
Internet
(Web, P2P)
3rd Party
Hosted Apps
Cisco Confidential 22 © 2013 Cisco and/or its affiliates. All rights reserved.
NGN: Integrated Access, Video, and Mobility Services
Cisco Confidential 23 © 2013 Cisco and/or its affiliates. All rights reserved.
Core
Aggregation
Access
Cisco Confidential 24 © 2013 Cisco and/or its affiliates. All rights reserved.
Aggregation
Access
DSLAM BRAS
CMTS
Residential
STB
Residential
STB
Business
Internet Peering
Points
MPLS
Core
Portal Subscriber
Data Monitoring Billing
Address
Mgmt
Policy
Mgmt Identity
HFC
Cisco Confidential 25 © 2013 Cisco and/or its affiliates. All rights reserved.
Aggregation
Access
Internet Peering
Points
Super Head End
Vault
Content Acquirer
TV
Mobile
PC
MPLS
Core
Internet Streamer
Video Headend Office
VoD Servers
Distribution Edge
Routers
Cable/DSL
Metro E/ FTTx)
Video Switching
Office
DSLAM TV Streamer
Fiber
Transport
Wireless
Portal Subscriber
Data Monitoring Billing
Address
Mgmt
Policy
Mgmt Identity
Cisco Confidential 26 © 2013 Cisco and/or its affiliates. All rights reserved.
Aggregation
Access
Internet Peering
Points
Applications
Partners
External Service
Provider Networks
Broadband Wireless Mobile
SMB / Enterprise Services
Residential Services
Broadband Wireless Laptop
WiMAX Base station
UMTS / HSPA
Wi-Fi Hotspots /
Mesh
Femto
Border Routing /
SBC
SS7
RAN Aggregation
MPLS
Core
Portal Subscriber
Data Monitoring Billing
Address
Mgmt
Policy
Mgmt Identity
Cisco Confidential 27 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 28 © 2013 Cisco and/or its affiliates. All rights reserved.
• Voice oriented architecture
• Re-define fixed wireline services (e.g. SS and IN)
• SMS is a signalling transport rather than a data service
• Network transport based on TDM
There was wireless ISDN (aka GSM)
Base Station
Controller
(BSC)
Mobile Switching Center +
Visitor Location Register
(MSC/VLR) Base Transceiver
System (BTS) Mobile
Station
Home Location
Register (HLR) Service Control
Point (SCP)
Cisco Confidential 29 © 2013 Cisco and/or its affiliates. All rights reserved.
• One burst of every TDMA frame was sufficient to transport a speech frame with source rate of 13 kbit/s
• GSM Phase 2 (circa 1996) added Circuit Switched Data support offering 9.6 kbit/s service
• High Speed CSD consisted in aggregating multiple timeslot for a single user but resource intensive
BSC MSC
Modem Interworking Function (IWF)
Modified V.110
3.1 kHz audio
or
V110 64k UDI
Cisco Confidential 30 © 2013 Cisco and/or its affiliates. All rights reserved.
BSC MSC/VLR Gateway MSC
BTS
Packet Control
Unit (PCU) Serving GPRS
Support Node
(SGSN)
Gateway
GPRS
Support Node
(GGSN)
IP
Cisco Confidential 31 © 2013 Cisco and/or its affiliates. All rights reserved.
BSC MSC/VLR Gateway MSC
BTS
GSM
Radio
GSM
Radio 64 kbps 64 kbps L1bis
MAC
IP
RLC
LLC
SNDCP
Relay MAC
RLC
Nw Services
BSSGP
Relay
L1bis
Nw Services
BSSGP
LLC
SNDCP
L1
L2
IP
UDP
GTP
Relay
L1
L2
IP
UDP
GTP
IP
Packet Control
Unit (PCU) Serving GPRS
Support Node
(SGSN)
Gateway
GPRS
Support Node
(GGSN)
IP
Cisco Confidential 32 © 2013 Cisco and/or its affiliates. All rights reserved.
• Round Trip Times 700ms and 1000ms
• Packet transfer interruption times between 2 and 8 seconds following a cell reselection and between 8s and 20s when the cell reselection triggers a routing area update
• Application throughput up to 40 kbps using a handset capable of receiving 4 timeslots
Unable to reliably transport real time IP traffic
Cisco Confidential 33 © 2013 Cisco and/or its affiliates. All rights reserved.
• First step towards an all IP network
• New radio designed to accommodate greater packet throughput (up to 2Mbits/s initially… In reality, can support up to 384 kbit/s)
• Core network remains largely unchanged from 2.5G
• Migration to ATM for Radio Access Transport
• More control into the RNC
3G RNC
3G MSC
3G SGSN GGSN
IP
ATM/AAL2
ATM/AAL5
Node B
PSTN
Cisco Confidential 34 © 2013 Cisco and/or its affiliates. All rights reserved.
Radio Network
Controller (RNC) 3G SGSN GGSN
Iu-ps Gn/Gp
WCDMA
Radio
WCDM
A Radio ATM
MAC
IP
RLC
PDCP
Frame
Protocol
AAL2
ATM
AAL2
MAC
RLC
PDCP
ATM
AAL5
IP
UDP
GTP-U
IP
UDP
GTP-U
IP
UDP
GTP-U
ATM
AAL5
L1
L2
IP
UDP
GTP-U
L1
L2
IP
NodeB
Cisco Confidential 35 © 2013 Cisco and/or its affiliates. All rights reserved.
• Still Voice over CS bearer on the radio access, data bearer not suitable (latency, overhead)
• Option to transport Voice over IP in the Core (see TS 23.205)
• Introduction of SS7oIP transport
Iu-cs
IP
MGW MGW
MSC-s MSC-s
HLR
Cisco Confidential 36 © 2013 Cisco and/or its affiliates. All rights reserved.
Iu-cs
IP
MGW MGW
MSC-s MSC-s
HLR
ATM
Iu-UP
L1/2
IP AAL2
UDP
RTP
L1/2
IP
M3UA
TCAP
INA
P
MA
P
SCTP
SCCP
BIC
C o
r S
IP-T
H.2
48
Nb-UP
Cisco Confidential 37 © 2013 Cisco and/or its affiliates. All rights reserved.
L1
RLC
PDCP
MAC
UDP
GTP-U
IP
Serving RNC 3G SGSN GGSN
Gn Iu-ps
IP
UDP
GTP-U
L1
L2
IP
IP
UDP
GTP-U
L1
L2
IP
UDP
GTP-U
L1
AAL5/ATM AAL5/ATM
L1
Frame
Protocol
AAL2/ATM
RLC
PDCP
WCDMA
IP
MAC
L1
Frame
Protocol
AAL2/ATM
WCDMA
Drift RNC
L1
FP
L1
FP
AAL
2
AAL
2
Node B
MAC-
HS
MAC-
HS
Cisco Confidential 38 © 2013 Cisco and/or its affiliates. All rights reserved.
L1
RLC
PDCP
MAC
UDP
GTP-
U
IP
Serving RNC 3G SGSN GGSN
Gn Iu-ps
IP
UDP
GTP-U
L1
L2
IP
IP
UDP
GTP-
U
L1
L2
IP
UDP
GTP-
U
L1
AAL5/ATM AAL5/ATM
L1
Frame
Protocol
AAL2/ATM
RLC
PDCP
WCDMA
IP
MAC
L1
Frame
Protocol
AAL2/ATM
WCDMA
Node B
HSDPA Removes Drift RNC and
adds intelligence to the Node B
MAC-
HS
MAC-
HS
Cisco Confidential 39 © 2013 Cisco and/or its affiliates. All rights reserved.
L1
RLC
PDCP
MAC
UDP
GTP-U
IP
Serving RNC 3G SGSN GGSN
Gn Iu-ps
IP
UDP
GTP-U
L1
L2
IP
AAL5/ATM
L1
Frame
Protocol
AAL2/ATM
RLC
PDCP
WCDMA
IP
MAC
L1
Frame
Protocol
AAL2/ATM
WCDMA
Node B
Direct Tunnel allows
SGSN to remove itself
from data plane
MAC-
HS
MAC-
HS
Cisco Confidential 40 © 2013 Cisco and/or its affiliates. All rights reserved.
L1
RLC
PDCP
MAC
UDP
GTP-U
IP
Serving RNC 3G SGSN GGSN
Gn Iu-ps
IP
UDP
GTP-U
L1
L2
IP
RLC
PDCP
WCDMA
IP
MAC
WCDMA
Node B
HSPA+: Distribute RNC
Data plane to Node B
MAC-
HS
MAC-
HS L2
Cisco Confidential 41 © 2013 Cisco and/or its affiliates. All rights reserved.
RNC 3G SGSN GGSN
NodeB
RNC GGSN
NodeB
SGSN-S
SGW PGW
eNodeB
3GPP R6
3GPP Direct
Tunnel
3GPP LTE/EPC
MME
Cisco Confidential 42 © 2013 Cisco and/or its affiliates. All rights reserved.
Highlighting the growing importance of IP transport
3G MSC-S
3G SGSN GGSN
Core IP
IP RAN
w/ ATM PW
or Native IP
Node B
PSTN
3G RNC
3G MGW
HLR/HSS
SGW
Cisco Confidential 43 © 2013 Cisco and/or its affiliates. All rights reserved.
• Evolved Packet System (EPS) is the technology direction for 3GPP based networks
• Long Term Evolution (LTE) is the next generation 3GPP radio access network
Evolved UMTS Terrestrial Radio Access Network (E-UTRAN)
• System Architecture Evolution (SAE) is the 3GPP next generation standard for mobile networks providing:
Increased Bandwidth
End-to-End IP
Simplified Architecture
Support for multiple radio access technologies
• Evolved Packet Core (EPC) is the next generation 3GPP packet core
Consists of (3) main components (MME, SGW, and PGW)
Cisco Confidential 44 © 2013 Cisco and/or its affiliates. All rights reserved.
EPS = Evolved Packet System
GERAN
UTRAN
E-UTRAN
(LTE)
Non-3GPP
Access
Evolved
Packet Core
(EPC)
CS Network
LTE (Long Term Evolution) is the 3GPP WI that defined the E-UTRAN
SAE (System Architecture Evolution) is the 3GPP WI that defined the EPC
IP Services
/ Internet
Cisco Confidential 45 © 2013 Cisco and/or its affiliates. All rights reserved.
• Radio Side (Evolved UTRAN - EUTRAN) Improvements in spectral efficiency, user throughput, latency
Simplification of the radio network
Efficient support of packet based services: Multicast, VoIP, etc.
• Network Side (Evolved Packet Core - EPC) Improvement in latency, capacity, throughput, idle to active transitions
Simplification of the core network
Optimization for IP traffic and services
Simplified support and handover to non-3GPP access technologies
Cisco Confidential 46 © 2013 Cisco and/or its affiliates. All rights reserved.
• Higher Bandwidth (>100 kbps per user on average) and improved latency
Transmission and transition delays <10 & 100ms resp. in unloaded conditions
• Service independent and data-only architecture
Strict data QoS mechanism with no voice dedicated bearer identifictaion
• Always-on model
All registered users have a default bearer established used for signalling
• IP addressing
IPv6 by default with dual stack sessions (IPv4v6)
• Support of alternative access technologies
3GPP and non-3GPP architecture, including possible wireline access
Local breakout
Part of the traffic may be routed directly in the visited network
Cisco Confidential 47 © 2011 Cisco and/or its affiliates. All rights reserved.
Destination
Network
Next
Generatio
n Cell Site
Mobility
Control
Node
PDN
interconne
ct
Mobility
Anchor
Cisco Confidential 48 © 2013 Cisco and/or its affiliates. All rights reserved.
GGSN RNC SGSN
NodeB
RNC
PGW
MME
eNodeB
SGW
PDN/
Internet
PDN/
Internet
• From hierarchical architecture to flat IP topology
Open to centralized or distributed deployments
• RNC functions distributed between the eNB and the EPC
Cisco Confidential 49 © 2013 Cisco and/or its affiliates. All rights reserved.
• SGSN MME + Serving GW
In the LTE architecture the SGSN functionality is split into MME & Serving GW
MME = Control Plane of SGSN
Serving GW = Data Plane of SGSN
• GGSN PDN GW
The PDN GW has similar function as the GGSN
IP Anchor
Policy Enforcement
Accounting/Charging
Deep Packet Inspection
Cisco Confidential 50 © 2013 Cisco and/or its affiliates. All rights reserved.
UE
MME
S-GW
Evolved UTRAN (E-UTRAN) Evolved Packet Core (EPC)
HSS
PCRF
PDN-GW
MAC
RLC
PDCP
OFDMA
NAS
MAC
RLC
PDCP
OFDMA
L2
IP
L1
SCTP
S1-AP RRC RRC
L2
IP
L1
SCTP
S1-AP
NAS
S1-MME
36.413
S1-MME
eNodeB
Cisco Confidential 51 © 2013 Cisco and/or its affiliates. All rights reserved.
UE
MME
S-GW
Evolved UTRAN (E-UTRAN) Evolved Packet Core (EPC)
HSS
PCRF
PDN-GW
IP
L1
L2
IP (user)
IP
UDP
GTP-U
L1
L2 MAC
RLC
PDCP
OFDMA
IP (user)
MAC
RLC
PDCP
OFDMA
IP
UDP
GTP-U
L1
L2
IP
UDP
GTP-U
L1
L2
PMIP
S1-U S5/S8
S1-U
36.414 GRE GRE UDP
PMIP GTP-U
S5/S8
29.274
(GTP)
-
29.275
(PMIPv6)
eNodeB
Cisco Confidential 52 © 2013 Cisco and/or its affiliates. All rights reserved.
UE
MME
S-GW
Evolved UTRAN (E-UTRAN) Evolved Packet Core (EPC)
HSS
PCRF
PDN-GW
X2
L2
IP
L1
SCTP
X2-AP
L2
IP
L1
SCTP
X2-AP
X2-C
L2
IP
L1
UDP
GTP-U
L2
IP
L1
UDP
GTP-U
X2-U
36.423 36.424
eNodeB
Cisco Confidential 53 © 2013 Cisco and/or its affiliates. All rights reserved.
UE
eNodeB
MME
S-GW
Evolved UTRAN (E-UTRAN) Evolved Packet Core (EPC)
HSS
PCRF
PDN-GW
Gx
L2
IP
L1
SCTP
DIAMETER
Gx
L2
IP
L1
SCTP
DIAMETER
L2
IP
L1
SCTP
DIAMETER
S6a
L2
IP
L1
SCTP
DIAMETER
29.272 29.212
S6a
Cisco Confidential 54 © 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential 55 © 2013 Cisco and/or its affiliates. All rights reserved.
Source: www.cisco.com – “Migration to All IP RAN Transport” White Paper
“
Cisco Confidential 56 © 2013 Cisco and/or its affiliates. All rights reserved.
RAN
Backhaul
Network Radio
Controller
Radio
Towers
Radio Access Network
Cisco Confidential 57 © 2013 Cisco and/or its affiliates. All rights reserved.
10.8 EB
per mo
4.2 EB
per mo
2.4 EB
per mo 1.3 EB
per mo
Source: Cisco Visual Networking Index (VNI) Global Mobile Data Traffic Forecast, 2011–2016
78% CAGR 2011–2016
Cisco Confidential 58 © 2013 Cisco and/or its affiliates. All rights reserved.
RAN Architectures Concepts & Evolution
Cisco Confidential 59 © 2013 Cisco and/or its affiliates. All rights reserved.
BTS
SONET SDH
ADM
T1/E1
Cell site Aggregation site
BSC
MSC
PSTN
Air interface IP/MPLS and TDM core
G-MSC
RAN Core
Core site
RAN Edge
BTS ADM
T1/E1
BSC
Cisco Confidential 60 © 2013 Cisco and/or its affiliates. All rights reserved.
BTS
SONET SDH
ADM
T1/E1
Cell site Aggregation site
BSC
MSC
PSTN
Air interface IP/MPLS and TDM core
G-MSC
RAN Core
Core site
RAN Edge
BTS ADM
T1/E1
BSC IP/MPLS
SGSN GGSN
Internet
Frame Relay
Cisco Confidential 61 © 2013 Cisco and/or its affiliates. All rights reserved.
IP/MPLS
BTS
SONET SDH
ADM
T1/E1
Cell site Aggregation site
BSC
nxE1
MSC
SGSN GGSN
PSTN
Air interface IP/MPLS and TDM core
G-MSC
Internet
Node B RNC
MGW
RAN Core
Core site
RAN Edge
ATM
BTS ADM
T1/E1
BSC
nxE1
Node B RNC
STM1 /OC3
STM1 /OC3
Cisco Confidential 62 © 2013 Cisco and/or its affiliates. All rights reserved.
IP/MPLS
BTS
SONET SDH
ADM
T1/E1
Cell site Aggregation site
BSC
nxE1
MSC
SGSN GGSN
PSTN
Air interface IP/MPLS and TDM core
G-MSC
Internet
Node B RNC
MGW
RAN Core
Core site
RAN Edge
BTS ADM
T1/E1
BSC
nxE1
Node B RNC
ATMoMPLS
STM1 /OC3
STM1 /OC3
ATMoMPLS – 3G voice and data TDMoMPLS – 2G voice and data
Cisco Confidential 63 © 2013 Cisco and/or its affiliates. All rights reserved.
IP/MPLS
BTS
Pseudo wire
T1/E1
Cell site Aggregation site
BSC
SGSN GGSN
PSTN
Air interface IP/MPLS and TDM core
G-MSC
Internet
Node B RNC
MGW
RAN Core
Core site
RAN Edge
BTS
T1/E1
BSC
Node B RNC
MGW
MSS
ATMoMPLS
ATMoMPLS – 3G voice and data TDMoMPLS – 2G voice and data
Cisco Confidential 64 © 2013 Cisco and/or its affiliates. All rights reserved.
Mobile Backhaul
Cisco Confidential 65 © 2013 Cisco and/or its affiliates. All rights reserved.
• Common & Cheap Transport
• Generation & Service Independent
• Traffic Type Awareness & Prioritization (QoS)
• Scalability (GE, 10GE, etc.)
• Service Resiliency
• Clock Distribution Mechanism
• Large Scale Provisioning & Visibility
• Interface Support (Legacy, Current, & Future)
• Security
Cisco Confidential 66 © 2013 Cisco and/or its affiliates. All rights reserved.
Customer Premise Cell Site
Ethernet / IP
Central Offices MTSO / MSC Mobile POP
Cell-Site Hut
ATM T1/E1
Ethernet
TDM
T1 / E1
3G
NodeB
2G
BTS
CPE
Mobile Provider Managed Mobile Provider Managed Wireline Telco Managed
Carrier Ethernet IP/ MPLS Transport
OCn ATM
CH-OCn
2G BSC
3G RNC
MTSO Aggregation
CE Transport Access Options:
Ethernet, EoCu, EoTDM
U-PE Access
Aggregation Node
U-PE Access
Distribution Node
Aggregation Node
TDM
ATM
Converged
Ethernet
Cisco Confidential 67 © 2013 Cisco and/or its affiliates. All rights reserved.
Access Mobile Edge
CH T1/E1
ATM / TDM PWE
Aggregation Edge
CHOC3-TDM
7600 7600
7600
2G BSC
ATM / TDM PWE NodeB
NodeB
NodeB
NodeB
3G RNC
ATM
CHOC3-ATM
ATM VCx ATM VCx
Ethernet
Clock Source
TDM PWE - Clock
MWR
CH T1/E1
ATM
ONS 15454 MSTP/MSPP
7600
Gateway / Policy
GGSN/PDSN
CSG2
Cisco Confidential 68 © 2013 Cisco and/or its affiliates. All rights reserved.
• Service Provider Best practices for box-level security:
Management plane hardening (lock-down VTYs, disable unused services, telnet/SSH, AAA, Netflow, NTP, password management, etc.).
Control plane & data plane hardening (disable unused services under interfaces, ICMP, Proxy ARP, etc.)
• Protection from cell-site router hijack
IP/MAC ACLs on aggregation routers
Control Plane Policing, hardware-based Rate-limiter on aggregation routers
• Eavesdropping
3GPP has recommended using IPSEC security for signaling
Cisco Confidential 69 © 2013 Cisco and/or its affiliates. All rights reserved.
• Latency –time taken for a packet to reach its destination
• Jitter –change in inter-packet latency within a stream over time i.e. variation of latency
• Packet loss –measure of packet loss between a source and destination
• QoS provides:
Congestion Avoidance
Congestion Management
• Prioritize critical traffic over best-effort
• Signaling and Clocking <-> Voice <-> Real-time <-> Data
Cisco Confidential 70 © 2013 Cisco and/or its affiliates. All rights reserved.
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Enhanced Telecom Operations Map
IT Infrastructure Library
Fault, Configuration, Accounting, Performance, and Security
ITIL®
eTOM
FCAPS
Cisco Confidential 72 © 2013 Cisco and/or its affiliates. All rights reserved.
FCAPS Functions and Purpose
Cisco Confidential 73 © 2013 Cisco and/or its affiliates. All rights reserved.
Standards body ITU (http://www.itu.int)
Active since 1865 (as CCITT; reorganized as ITU-T in 1993)
Members
189 states
640+ sector members (service providers, research, regulators)
92 associates (vendors, consulting)
Focus High-quality standards and recommendations covering multiple aspects of telecommunications
Main deliverables
1997–04 TMN functions (FCAPS) (M.3400)
Large number of management recommendations by Study Group 4 (http://www.itu.int/ITU-T/studygroups)
Cisco Confidential 74 © 2013 Cisco and/or its affiliates. All rights reserved.
Management Functional Areas (MFAs) Management Function Set Groups
Fault
Quality assurance, alarm surveillance, fault localization, fault correction, testing, trouble administration
Configuration
Network Planning and engineering, installation, service planning and negotiation, provisioning, status and control
Accounting
Tariffing/pricing, usage measurement, collections and finance, and enterprise control
Performance
Quality assurance, performance monitoring, performance control, and performance analysis
Security Prevention, detection, containment and recovery, and security administration
Cisco Confidential 75 © 2013 Cisco and/or its affiliates. All rights reserved.
Business knowledge, people, goals,
and policies
Customers, services, other service providers,
and vendors
Network, nodes, links, and end-to-
end management
Control of a subset of
network elements
Network elements and
other resources
BML
SML
NML
EML
NEL
F
C
A
P
S
Cisco Confidential 76 © 2013 Cisco and/or its affiliates. All rights reserved.
ITIL and Service Management
Cisco Confidential 77 © 2013 Cisco and/or its affiliates. All rights reserved.
• Information Technology Infrastructure Library or IT Infrastructure Library
Developed by UK government, now owned by Office of Govt. Commerce (OGC)
Framework (concepts and policies) applicable to improving network management practices
Infrastructure management
Development
Operations
• ITIL is published in a series of books, each on an IT management practice
• Other frameworks exist—Enterprise Computing Institute’s library, Framework for ICT Technical Support (FITS), IBM Tivoli Unified Process Model (ITUP), COBIT, etc.
• With increased focus on application availability and performance and the Network Operation Center (NOC) transitioning to an Integrated Operations Center (IOC), ITIL provides an applicable framework
Cisco Confidential 78 © 2013 Cisco and/or its affiliates. All rights reserved.
ITIL v1
• Collection of books each covering a specific practice in service management
• Grew to over 30 volumes, unmanageable and unaffordable
ITIL v2
• First two of eight books for service management
Service Delivery
Service Support
• Five books for operational guidance and an implementation planner
• Ninth book added for ITIL Small-Scale Implementation
Cisco Confidential 79 © 2013 Cisco and/or its affiliates. All rights reserved.
• ITIL v3 (current) consists of five volumes
AKA ITIL Refresh Project
Five phases of a life cycle
No phase (practice) can stand alone
• Some vocabulary is critical, most has morphed as people wrote books, provided training, etc.
Will emphasize areas where proper usage is critical
Service
Strategy
Design
Transitio
n
Op
era
tion
Cisco Confidential 80 © 2013 Cisco and/or its affiliates. All rights reserved.
• Services—way to deliver value to customers by achieving outcomes they want without ownership of costs and risks
Dry cleaning, Internet services, car wash, hair salon
• Service management—set of specialized organizational capabilities for providing services
Function—teams or groups of people and their tools to perform a process or activity
Roles—responsibilities defined in a process and assigned to a person or team
Process—structured set of activities designed to meet a specific objective
Process owner—accountable for quality of a service
Service owner—accountable for delivery of a service
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• Most projects fail because of lack of planning and management…
• … and management sometimes forgets that it is people who run businesses
Cisco Confidential 82 © 2013 Cisco and/or its affiliates. All rights reserved.
Five Practices (Phases) with Processes as Second Priority
Service
Strategy
Design
Transitio
n
Op
era
tion
Cisco Confidential 83 © 2013 Cisco and/or its affiliates. All rights reserved.
• An official introduction and five books, each a core phase
Service strategy
Service design
Service transition
Service operation
Service continual improvement
• Every service goes through all five phases during its lifecycle
New (initial launch)
Additions (enhancements)
Deletions (sunset)
Cisco Confidential 84 © 2013 Cisco and/or its affiliates. All rights reserved.
Enhanced Telecom Operations Map (eTOM)
Cisco Confidential 85 © 2013 Cisco and/or its affiliates. All rights reserved.
• Developed as part of the NGOSS program from the TeleManagement™ Forum
• Provides a business process (i.e., ITIL functions) framework to guide the development and management of key processes for a telecom services provider
• Offers a catalog of industry-standard names and descriptions
• Started as TOM in 1995, focused on just operational process needs
• Added strategic, marketing, and product lifecycle planning as part of eTOM
• Aid the end-to-end automation of information and communications services using the holistic eTOM process framework
Cisco Confidential 86 © 2013 Cisco and/or its affiliates. All rights reserved.
(Process Layering vs. Lifecycle View)
Service
Strategy
Design
Transitio
n
Op
era
tion
Cisco Confidential 87 © 2013 Cisco and/or its affiliates. All rights reserved.
eTOM ITIL
Context Business process framework for SPs
(product providers), in the information,
communications, and entertainment sectors.
Products (services) to their customers,
consumer internally of ITIL services
Concentrates on IT service mgmt,
independent of the business or industry
sector
Objectives Provides a business process blueprint for
SPs to streamline their end-to-end
processes
Enables effective communications and
common vocabularies within the SP and
with customers and supplier
Aligns IT services with current and future
needs of business and customer
Improves the quality of IT services
delivered
Reduces long-term cost of service
provision
Scope Provides a top-down hierarchical view of
business processes across the SP
Focuses on identifying commonality among
processes for similar services (e.g.,
telephony, HSD, mobiles)
Focuses on service delivery to external
customers
Represents flows in a number of key
operational areas
Offers advice/guidance on the
implementation and continued delivery of
service management
Focuses on serving internal IT customers
and external customers
Cisco Confidential 88 © 2013 Cisco and/or its affiliates. All rights reserved.
eTOM ITIL
Adoption Adopted by ITU International
Standards for the Telecom Sector
and used by many SPs
Used as a set of best practices by over
10,000 companies including some SPs
Used by many SPs for incident
management and service desks
Implementation Implemented differently by each SP
as it is a framework
Supported by TMF/NGOSS
specifications
Also a framework
Provides implementation guidelines in
v3 as earlier versions did not provide
guidelines or ways to assess maturity
Compliance Achieved through the TMF/NGOSS
Compliance Program with
certification on tools, not on
organizations and processes
No such thing as “ITIL compliant” as
ITIL is not a standard nor a set of
regulations. Processes and
organizations, not tools, can be
assessed and certified against ISO/BS
15000, the IT Service Management
Standard based on ITIL.
Cisco Confidential 89 © 2013 Cisco and/or its affiliates. All rights reserved.
• TMF/eTOM team formed in mid-2004 to develop guidelines to relate the two programs
Provide information on mapping from one view to the other
Focus initially on the ITIL incident management area
Published a TMF Technical Report, An Interpreter’s Guide for eTOM and ITIL Practitioners
Terminology comparisons
Mapping between processes
Business benefits of a combined approach
Published TMF TR 143, Building Bridges: ITIL and eTOM (August 2008)
• SPs able to show compliance with ITIL without using the ITIL processes
• Frameworks are complementary
Cisco Confidential 90 © 2013 Cisco and/or its affiliates. All rights reserved.
• ITIL moved from government support to IT Service Management Forum (ITSMF)
Push to formalize ITIL from its current set of loose and sometimes inconsistent verbal definitions
Drive for convergence with the TMF NGOSS community
Projected in 2005 that ITIL would be more consistent, formal, and better fitted to support operational management technologies in a year (changes did not happen)
• Reality is that some knowledge of eTOM is likely required to talk with SPs
You will see ITIL processes for service operation
ITIL processes will be mapped within eTOM
SPs will be conversant in eTOM
ITIL is NOT just for enterprise
Cisco Confidential 91 © 2013 Cisco and/or its affiliates. All rights reserved.
• The best mix of both!
Cisco Confidential 92 © 2013 Cisco and/or its affiliates. All rights reserved.
Marketing & Offer Management
Service Development & Management
Resource Development & Management
(Application, Computing and Network)
Supply Chain Development & Management
Customer Relationship Management
Service Management & Operations
Resource Management & Operations
(Application, Computing & Network)
Supplier/Partner Relationship Management
Strategy, Infrastructure & Product Operations
Strategy &
Commit
Infrastructure
Lifecycle
Mgmt
Product
Lifecycle
Mgmt
Operations
Support &
Readiness
Fulfillment Assurance Billing
Strategy, Infrastructure & Product
Enterprise Management
Strategic & Enterprise
Planning
Enterprise Risk
Management
Enterprise Effectiveness
Management
Knowledge & Research
Management
Financial & Asset
Management
Stakeholder & External
Relations Management
Human Resources
Management
SP Business
Process Needs
IT Good Practice
Needs
Service
Strategy
Design
Transitio
n
Op
era
tion
Filter &
Reconcile
eTOM
Process Flows
ITIL Best
Practices
eTOM Business Flows
that Deliver ITIL Good
Practice Services
Cisco Confidential 93 © 2013 Cisco and/or its affiliates. All rights reserved.
• Improved time to resolve through cause identification
• Productivity improvement for fault diagnosis
• Improved visibility in real time
• Proactively manage impact to the business (IT calls the business)
• Event management process and systems can be leveraged for security management
• A recent study of 200+ Cisco customers showed that fault management was important
Cisco Confidential 94 © 2013 Cisco and/or its affiliates. All rights reserved.
Source: Cisco NMTG Market Intelligence and Enterprise Management Associates
How important are the following network management capabilities?
Using a scale from 1 to 5, where 1=unimportant and 5=very important.
Base: All Enterprise/Mid-
market respondents (n=275)
54%
% Saying Very Important
Enterprise Mid-market
41%
52%
54%
54%
79%
52%
54%
55%
56%
57%
61%
63%
74%
49%
47%
Inventory and asset
management
Traffic bottleneck
analysis
Configuration
management
Ability to manage
multi-vendor network
hardware
Network
optimization/capacity
planning
Performance
management
Fault detection/root
cause analysis
Security and risk
management
Cisco Confidential 95 © 2013 Cisco and/or its affiliates. All rights reserved.
Most Time Consuming Tasks
19%
13%
31%
34%
27%
34%
42%
47%
50%
16%
18%
21%
21%
26%
35%
48%
48%
63%
0% 10% 20% 30% 40% 50% 60% 70%
Maintaining usernames & passwords
Adding new devices
Controlling user access
Learning to use new mgmt software
Capacity planning
Updating new devices w/ new OS & new config parameters
Diagnosis/troubleshooting security problems
Diagnosis/troubleshooting traffic congestion
Diagnosis/troubleshooting fault problems
Enterprise
Mid-market
Source: Cisco NMTG Market Intelligence and Enterprise Management Associates
Base: All Enterprise respondents (n=185)
Which are the three most time consuming network management tasks within
your organization?
% Saying in Top 3
Cisco Confidential 96 © 2013 Cisco and/or its affiliates. All rights reserved.
Common SP Organizational Structures
Cisco Confidential 97 © 2013 Cisco and/or its affiliates. All rights reserved.
SP Network
Organization
Architecture
NOC
Network
Network
Operations
Architecture
Engineering
Network
Engineering
Solution
Designers
(Presales)
Tier 1 Tier 2/3
Support
Engineers
Infrastructure
Architects Implementation
Engineers
Engineering
Cisco Confidential 98 © 2013 Cisco and/or its affiliates. All rights reserved.
• The organization can be broadly broken down into three areas of responsibility:
Architecture
Network
Network Operations
Architecture
Engineering
Ca
pa
city
Pla
nn
ing
Engin
eer
Infra
stru
ctu
re
Arc
hite
ct
Solu
tion D
esig
n
Engin
eer
Network
Operations
Advanced N
OC
Support
Engin
eer T
ier 3
NO
C S
upport E
ngin
eer
Technolo
gy S
pecia
list
NO
C S
upport E
ngin
eer
Tie
r 2
NO
C S
upport T
echnic
ian
Tie
r 2
Netw
ork
Managem
en
t
Engin
eer
Network
Engineering
Imple
menta
tion
Engin
eer
Fie
ld E
ngin
eer
Security
Engin
eer
Cisco Confidential 99 © 2013 Cisco and/or its affiliates. All rights reserved.
Network Management Engineer
NOC Support Technician – Tier 1
NOC Support Engineer – Tier 2
NOC Support Engineer – Technology Specialist
Advanced NOC Support Engineer – Tier 3
Architecture
Engineering
Ca
pa
city
Pla
nn
ing
Engin
eer
Infra
stru
ctu
re
Arc
hite
ct
Solu
tion D
esig
n
Engin
eer
Network
Operations
Advanced N
OC
Support
Engin
eer T
ier 3
NO
C S
up
port E
ng
ine
er
Technolo
gy S
pecia
list
NO
C S
upport E
ngin
eer
Tie
r 2
NO
C S
upport T
echnic
ian
Tie
r 2
Netw
ork
Managem
en
t
Engin
eer
Network
Engineering
Imple
menta
tion
Engin
eer
Fie
ld E
ngin
eer
Security
Engin
eer
Cisco Confidential 100 © 2013 Cisco and/or its affiliates. All rights reserved.
Solution Design Engineer
Infrastructure Architect
Capacity Planning Engineer
Security Engineer
Implementation Engineer
Field Engineer
Network
Operations
Advanced N
OC
Support
Engin
eer T
ier 3
NO
C S
upport E
ngin
eer
Technolo
gy S
pecia
list
NO
C S
upport E
ngin
eer
Tie
r 2
NO
C S
upport T
echnic
ian
Tie
r 2
Netw
ork
Managem
en
t
Engin
eer
Network
Engineering
Imple
menta
tion
Engin
eer
Fie
ld E
ngin
eer
Security
Engin
eer
Architecture
Engineering
Ca
pa
city
Pla
nn
ing
Engin
eer
Infra
stru
ctu
re
Arc
hite
ct
Solu
tion D
esig
n
Engin
eer
Thank you.