cisco virtual update cisco spark service · • self-service business discovery and visualization...

21. November 2017

Cisco Spark Service UpdateCisco Virtual Update - Collaboration

Speaker: Morten Skanner, Systems Engineer

Q&A: Niklas Bennetsen, Product Sales Specialist

Per Toft, Consulting Systems Engineer

Agenda Spark Service Update

Cisco Spark short introduction

Highlights since last update

Purchasing Cisco Collaboration Endpoints

Spark Control Hub and Pro Pack

What’s new for Devices, Messaging, Meetings, etc.

What’s next – A few highlights

Cisco Spark Short Introduction

Cisco SparkThe industry’s most advanced collaboration suite

work together or apart

Mobile / Web Desktop

Conference Room Business Apps

On any Device and in any App

Messaging

1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Cisco Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services.

Existing Cisco UC customers will use Cisco Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

Calling1Meetings

Seamless Collaboration Experience

Choose the right calling/UC deployment…

EN

T(1

00

0+

)

SM

B-M

ID(3

5+

)

On-Premises Cloud

BE6000

BE7000

Cisco Spark meetings

and messaging

+Hybrid Calling

Calli

ng featu

res,

scala

bili

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What’s New?Some highlights since last update

Purchasing Cisco Collaboration Devices

Cisco Spark Device Plans: Choose CapEx or OpEx

Upfront purchase

Lower recurring costs

Choose the model that aligns with your business needs

Subscription

Lower initial costs

Cisco Spark Device Plans

Subscription

OpEx: Reduce initial costs andsimplify budgeting

………………………

Upfront purchase

Customer pays for the device via a monthly subscription with low initial cost

The device cannot be used without the subscription

Subscription includes:

• Cisco® Collaboration Cloud registration

• 24x7 help desk and software upgrades

Notes• Can only be used with Cisco Collaboration Cloud

Customer purchases the device upfront

Cisco device activation, 24x7 help desk and software

upgrades are included in company-wide Cisco Spark

Flex Plan Meetings or Calling packages, or can be

purchased separately

Traditional CapEx purchasing model

The two pricing models for purchasing video devices- devices can register to the Cisco Collaboration Cloud regardless of the pricing model chosen

1 2

1. Lower initial price (CapEx) for the purchase of the device2. Higher monthly fee (OpEx) for the device subscription3. Monthly device subscriptions must be added separately and

in addition to the Cisco Spark Flex Plan

SubscriptionUpfront Purchase

1. Higher upfront price (CapEx) for the purchase of the device2. Lower monthly fee (OpEx) for the device registration3. Monthly device registration is included in Cisco Spark Flex

Plan (EA C1-2-3, EA M3, or AU)

Purchase video devices (HW)

$7,490 (one-time cost) + $199/mo(3)

+ Monthly device subscription(3)

Example (Room 55):

Purchase video devices(1) (HW)

$23,900 (one-time cost) + $29.50/mo(2)

+Monthly device registration(2)

Example (Room 55):

(2)Reminder: $29.50/mo fee is included in Flex Plan subscriptions (EA C-1-2-3, M3 or AU)

(3)Note: $199/mo device subscription includes cloud registration, support, and SW upgrades

(1)Note: HW support is offered separately

Cisco Spark Board on Easy Pay

How it works

1

2

3

Get a 36 monthly payment plan at 0%

After three years, you can either:

• Return the hardware & upgrade to newer technology, or

• Buy the assets for 10% of the original hardware price

Paying only 90% of the hardware purchase price and 100% of the software and services

Please contact your local Cisco representative for additional terms and conditions. Offer valid through July 29, 2018.

Cisco Spark Control Hub and Pro Pack

Cisco Spark Control Hub(and the Pro Pack)

• New name for Cloud Collaboration Management

• Broader base offer + advanced capabilities

• New capabilities: security1, compliance1, analytics2

1 for Cisco Spark only2 for Cisco Spark and WebEx

Compliance

Security

Analytics

More Visibility

More Control

GA Aug 21

Management Portal RebrandingCisco Cloud Collaboration Management

Cisco Spark Control HubYesterday Live Aug 21, 2017

All changes are easily discoverable with no user impact

Management Portal Rebranding Changes

11 Cisco Spark Logo + new name

shown in left navigation

2 Title bar detail moved to navigation bar- Provides better usability and increases vertical space for multi-device support (e.g reports)

2

3

3 Ability to minimize left navigation- Responsive UI that increases horizontal space

Complete lifecycle management platform - turns data into insight (provisioning, managing trials, evaluating usage and adoption of Cisco Spark, Cisco WebEx and Cisco Spark Hybrid Services)

No Compromise Approach to Visibility & ControlThe Cisco Spark Control Hub

• New name for Cloud Collaboration Management

• Broader standard offer + advanced capabilities (=Pro Pack)

• New capabilities for Cisco Spark:• Advanced Security

• Hybrid Data Security: On premise key management, indexing, eDiscovery on premise• Advanced security customization (Mobile PIN & browser time-out)

• Advanced Compliance • Retention policy (flexibility for content storage)• eDiscovery search and extraction (limited to 90 days in base offer)• Compliance APIs (limited to 90 days in base offer)

• Analytics• Long term historical reporting1

• Drill down and data discovery1

• Data access via API2

• Benefits for Customers

• Ability to control aspects of security and compliance - natively and through integrations

• Greater visibility and control - for admin & users.

• Better insights - data exploration for adoption & usage

Cisco Spark Control Hub(and Pro Pack for Cisco Spark Control Hub)

1 for Cisco Spark and WebEx2 for Cisco Spark only

Analytics Security

Compliance

Visibility & Control

Cisco Spark Pro PackEnforce company policies

eDiscovery Search

and Extraction

Flexible Retention

Policy Administration

Enforce

company

retention

policies

Comply

with legal

requests

Integrate

with Existing

DLP,

Archival and

eDiscovery

Events

API

Features/Capabilities Standard Pro Pack

Security

• End-to-end encryption

• Hybrid data security (on-prem Key Management System (KMS)

• Custom security settings (ex: Mobile Pin Enforcement, Admin token revocation, short term roadmap: block external communication, admin client timeout, block file share)

Compliance

• eDiscovery: search and extraction90 Day History Unlimited

• Compliance (Events) API for DLP, archival and eDiscovery Integration 90 Day History Unlimited

• Flexible retention policy

Analytics

• Basic reporting90 Day History 365 Days1

• Customized reports with drill down and multi-dimensional pivots 1

• Real-time meeting diagnostics

• Metrics API for reporting integration Coming soon

Pro Pack capabilities at a glance

1 August: Cisco WebEx usage data only; October: Cisco Spark data

Pro Pack Features and Capabilities At-a-Glance

Available Standard

Offer

Requires Pro Pack Add-on

Compliance Security Analytics

Events API Cloud KMSAggregated daily, weekly, monthly

reports

DLP/Archival integrationEnd to End Encryption

WebEx Meeting usage & VoIP quality reports

eDiscovery search/extractCisco Spark engagement & quality

reports

Compliance Officer role Export to PDF & CSV files

Inform Users of Ownership Interactive Data Exploration

Flexible Retention PolicyHybrid Data

SecurityIndividual WebEx Meeting & participant

details

Mobile Pin LockIndividual Cisco Spark Call quality

details

Reset Access WebEx meeting diagnostics

• Aggregated Daily, Weekly, & Monthly summary reports

• WebEx Meeting Usage and VoIP Quality reports

• Cisco Spark Engagement & Quality reports

• Exports to PDF or CSV files

• Interactive Data Exploration

• Individual WebEx Meeting and Participant details

• Individual Cisco Spark Call Quality details

• WebEx Meeting Diagnostics

Advanced Analytics Capabilities

Available

Standard

Offer

Requires

Pro Pack

Add-on

90 days

Requires

Pro Pack

Add-on

365 days

365 days

Additional Security Capabilities Customize Application and Mobile Device Security Controls - align to company terms of use

Mobile PIN Enforcement& Remote Content Wipe

(for Cisco Spark Content)

Web idle session timeouts

Extension of

Cisco Spark

Control Hub

Search on email ID,

space ID, keywords

Designed for

Compliance

Officer

90-day in Cisco Spark base offer

Any time period in Pro Pack for Cisco Spark Control Hub

eDiscovery Search and Extraction

• Admin configurable

• Automatic purge of all content posted in the space

• activities

• messages

• files

• whiteboards

Flexible Retention Policy

Third party

DLP or CASBCisco Spark Events API

policies

Corrective actions

Delete content

Alert user / admin

API enables polling for events and content that enables organizations to monitor and correct user behavior, preventing the loss of sensitive data

Events API for data loss prevention, archival, eDiscovery

Third-party

vendor software

Integrations

• Self-service business discovery and visualization tool

• Understand your data with powerful, dynamic visualizations

• Simple and intuitive, “justClick and Drill Down”

• Revolutionary, just-in-time data optimization for boundaryless data exploration

Advanced Analytics

• Available for orders through January 27, 2018

• FREE for life of subscription on Pro Pack product only

• Flex Plan Suite Enterprise Agreement & Active User (M3/C3) orders only

• Customer will have a lifetime subscription entitlement perpetual license to Pro Pack @ 100% discount as long as Flex Plan Suite is renewed and no downgrade

Cisco Spark Flex Plan Pro Pack Promotion

What’s New?Features introduced within the last ~90 days

Cisco Cloud Collaboration Go-to-Market Team

Last updated: November 14, 2017

Cisco SparkWhat’s New and Next

Meetings • Annotation on Presentation

• Meeting List• Scheduled Meeting

Notifications

• Scheduled Meeting Notifications Snooze and Preferences

• Scheduled Calls in 1-to-1 spaces

• Screen Share on Cisco Spark for Android

• Join by Video Endpoint

Devices • Room OS: One Button to Push for @spark

• Board: Best Overview, Wi-Fi, Proxy

• Cisco Spark Room 70

• Cisco Spark Room 55

• Cisco Spark Room Kit and Room Kit Plus

• Room Series: Speaker Tracking, 4K Content Share, People Count

• Paired Device Indicator• Wireless Sharing

Improvements

Messaging • Deletion of Whiteboards • Hide Message Preview in iOS Notifications

• Emojis

Care • Proactive Chat

Control Hub(formerly Management)

• Pro Pack for Cisco Spark Control Hub

• Rebranding

Cisco Spark Recently Released FeaturesBold italicized items are new in the past 30 days

Hybrid Services

• Scheduling of Google Calendar Meetings

• Hybrid Data Services

APIs & Platform

• Cisco + Salesforce

• Cisco + IBM• Events API (LA)

• Cisco Spark APIs• Cisco Spark Depot• Cisco Spark SDK & Widget

Security & Compliance

• Content Ownership• Flexible Retention Policy

• eDiscovery Reports • Cisco Cloudlock DLP Integration

Offers & Pricing

• Cisco Spark Flex Plan includes: • Training Center 1000 and

Support Center 5• Expressway Room and Desk

Phone Registration• Cisco Meeting Server

Recording and Multibranding

• Order Simplification

• Cisco Spark & WebEx Job Aid• WebEx GPL and GRA to

Annuity Transfer• M2/C2 End of Sales

• Cisco Spark Flex Plan Pro Pack Promotion

• Cisco Spark Device Subscription

Cisco Spark Recently Released Features

$

Bold italicized items are new in the past 30 days

WBS 32.6

Web App v3.1 Mobile v9.15

• Video system proximity detection (desktop)

• Support for Google Calendar Integration

• Faster join times through Productivity Tools

• iOS 11 native screen-share (beta)

• Optimized Touch ID flow

WBS 32.7


• MacBook Touch Bar support

• General availability for WebEx Web App*

• Limited support for Android O • Automatic device mute for mobile

WBS 32.8


• New video layouts in full screen video

• Switch between full video and full content view

• Web App screen-share for presenters

• Join meetings via IP dialing**

Cisco WebEx Recently Released FeaturesBold italicized items are new in the past 30 days

*General availability for Meeting Center, Event Center by request only.**Enablement date: November 25, 2017

Meetings New Feature Details

Annotation on Presentation

Draw on top of a screen share!

When viewing a screen share, select the Pencil icon to annotate on top of the presentation in the Cisco Spark app or on the Cisco Spark Board.

Save annotations on top of presentations as a new File in a Cisco Spark space.

Annotation on Presentation

Meeting List

• Easily view and join your upcoming scheduled WebEx and Cisco Spark meetings with Meeting list and scheduled meeting notifications.

• From the meeting list, can view the list of invited people and other meeting info

Available on Cisco Spark for Windows and Mac. Requires Cisco Spark Hybrid Calendar Service with Microsoft Exchange or Office 365.

Scheduled Meeting Notifications

• Get to your meetings on time with notifications for your scheduled WebEx and Cisco Spark meetings

• Receive meeting notifications 5 minutes ahead of meeting start time, with a countdown

• Figure out the right time to join your meeting by see who’s already joined

• Quickly join your WebEx or Cisco Spark meeting by tapping join from the notifications

• Easily let meeting invitees know you’re running late by messaging them right from the notification


Snooze Scheduled Meeting Notifications

• Snooze allows you to dismiss the Scheduled Meeting Notification pop-up temporarily. Upon tapping the Snooze icon, the notification pop-up will reappear at meeting start time.

• Snooze works on a per app basis. For example, if you snooze on Windows, your Mac app notification will not be snoozed


Snooze

Scheduled Meeting Notification Preferences

• Users have the flexibility to set when they’d like to see their scheduled meeting notifications: 5 minutes, 1 minute, or at meeting start time

• Preference will work across Windows, Mac apps (e.g. if you set the preference from your Windows app, the Mac app will honor the setting as well)


Scheduled Calls in 1-to-1 Spaces

• Schedule calls at a certain date and time with another person using Cisco Spark for Mac or Windows.

• From a 1-to-1 space, use the Meetings activity to create a calendar invite to send to the person and tell them about the meeting and a meeting link to join.

• Similar to scheduling a meeting in a space with 3-25 participants, if Microsoft Outlook is installed, you have the option to “Create Meeting Invite” in Microsoft Outlook. Otherwise, you can copy the meeting link to schedule a call.

• Requires M2/C2 or M3/C3 subscription. Learn more about scheduling a call and joining a call with another person

Screen Share on Cisco Spark for Android

• Easily share your screen during a call using Cisco Spark for Android, everyone in the meeting can easily see what's being discussed

• Visual cue at all times that you are sharing –which can be moved up or down to maximize your viewing area

• To stop sharing, simply click on the persistent Cisco Spark (or stop sharing from the notification tray)

• For the best experience, enable ‘Draw over other apps/App can appear on top’ in your Cisco Spark app settings

• Requires Android version 5.0 or later. Learn more

Join Cisco Spark Meetings by Video Endpoint

• Endpoints will be able to join meetings in a Cisco Spark space

• Invite others to join a scheduled or instant meeting with a video address or by the meeting link

• Available to M2/C2 and M3/C3 customers in spaces with 3-25 participants

Devices New Feature Details

Room OS: One Button To Push (OBTP)

OBTP is the simplest way to join a

scheduled meeting.

A big green button shows up when it’s

time to join the meeting.

Works when device is a participant in a

@spark scheduled meeting.

OBTP Calendar Exchange Room Resource Place

Cisco Spark Board: Best Overview

Intelligent framing of meeting room

participants allows for more natural

user experience.

Remote participants benefit from

seeing speakers up close.

Cisco Spark Board: Wi-Fi, Manual Proxy

Support for Wi-Fi and manual proxy server configuration.

Wi-Fi support allows Cisco Spark Board to be installed in more locations without having to run an Ethernet cable. All you need is a power outlet!

Manual proxy server support allows Board to deployed in more corporate network environments.

(Automatic HTTP proxy support is coming in Q4CY17.)

To access, go to Settings > Network connection > Advanced network settings.

Cisco Spark Room 70

§ Cisco Spark Room 70 is a fully-integrated system with 70” 4K displays,

4x 5K UltraHD cameras, stereo speakers, and more.

§ Two models: Room 70S (single 70” screen) and Room 70D (dual 70”

screens).

§ These devices have been optimized to deliver great meeting experiences

in medium / large conference rooms.

§ Have smarter meetings with best overview and speaker tracking.

§ Deliver smarter presentations with wireless and 4K content sharing.

§ Get meeting room usage metrics with smarter integrations.

§ Cisco Spark Room 70 is built for both on-premises and cloud

deployment.

§ Orderable NOW - Shipping on December 4, 2017

Room 70S

Room 70D

Cisco Spark Room 55

• Cisco Spark Room 55 is a fully-integrated system with a 55” 4K display, 5K UltraHD camera, stereo speakers, and more.

• Room 55 is designed to deliver a great meeting experiencein small to medium meeting rooms

• Have smarter meetings with best overview and speaker tracking.

• Deliver smarter presentations with wireless and 4K content sharing.

• Get meeting room usage metrics with smarter integrations.

• Cisco Spark Room 55 is built for both on-premises and cloud deployment.

• Already orderable and shipping.

Cisco Spark Room Kit and Room Kit Plus

§ Room Kit boosts built-in camera, speakers, microphone,

codec, and WiFi – all in one box. It is optimized for small/

medium meeting rooms

§ Room Kit Plus has built-in 4x 5K sensor cameras, speakers,

WiFi, plus an external codec. It is optimized for medium/ large

meeting rooms

§ The Room Kit Series devices can register to the cloud or to

on-premises infrastructure

§ Key features include Best Overview, Speaker Tracking, Room

Analytics API, wireless content sharing, automatic wake-up

§ Easy installation to any flat panel display: easy to video-

enable every room where you already have a screen

Optimized for Both Cloud and On-PremisesCloud On-Premises

Room 55 Room 70S Room 70D

Cisco Spark Board 70

Room Kit Room Kit Plus

SX80 QuadCam

Cisco Spark Board 55

SX10

Room Kit Plus P60*

SX80 Speaker Track 60

DX80 DX70

IX 5000

Cisco Video Device Portfolio as of November 2017

DX series

SX series

Room series

Note: for reference purpose only. Not all devices, bundles or options shown

*Some Room series features are not available for the Room Kit Plus P60 bundle

Paired Device Indicator

Easily see the name of the Cisco Spark device you’re paired with in the top-right corner of Cisco Spark for Windows and Mac.

Want to change the selected device? Clicking on the paired device indicator will take you to the Device Preferences panel, where you can select other devices or your computer.

Wireless Sharing Improvements

§ Wireless sharing is the easiest way to

share your presentation in-call or out of a

call

§ Users can share wirelessly via Proximity

app (for video devices registered on-

premises) or via Cisco Spark app (for

cloud-connected video devices)

§ Every user dialing into a Cisco Spark

meeting can share wirelessly during the

meeting

Messaging New Feature Details

Hide Message Preview in iOS Notifications

Choose to hide message content in your iOS Notifications.

You will receive a notification, but won’t see any of the message content.

To hide Cisco Spark message content in your iOS Notifications, go to the “Me” tab, select “Notifications,” then toggle off “Message Preview.”

Emojis

Easily add emojis in your messages!

On Windows 10 and Mac OS X10, select the J to see an emoji picker!

Click an emoji and you’re all set. On Mac, you’ll need to double-click.

Note: Windows 10 users are encouraged to update to their Segoe UI font v1.12.

Mobile users can still access the emoji keyboards on their iOS and Android devices.

Hybrid Services New Feature Details

Create a Google Calendar Meeting Invitationwithin Cisco Spark

Simple scheduling of meetings within Cisco Spark spaces!

Schedule a meeting from your Cisco Spark space to automatically create an invitation within Google Calendar.

The meeting invitation is populated with the space members, space meeting title, and meeting join info (meeting link, video address).

Available for Cisco Spark for Windows and Mac. Requires Cisco Spark Hybrid Calendar Service with Google Calendar.

Meeting link: https://web.ciscospark.com/meet/123456-your-space-id-hereVideo address: [email protected]

Hybrid Data Services

Hybrid Data Services

• Key Management Server• Indexing Server• E-Discovery Service

Hybrid Data Services makes outbound connections only from the Enterprise to Cisco Spark using HTTPS and Secure WebSockets(WSS)

Encryption keys are stored locally.

Key Mgmt ServiceCompliance ServiceIndexing Service

Hybrid Data Security


APIs & PlatformNew Feature Details

Cisco Spark SDK & Widget

Easily embed messaging & calling into your workflow

Cisco Spark SDK• Build your own UI – iOS &

JavaScript

Cisco Spark Widget • Leverage Cisco Spark UI/UX

Cisco Spark SDK – in Retail

Cisco Spark Widget – in Healthcare

Cisco Spark + Salesforce

Make your time in Salesforce even more valuable by adding rich collaboration tools that work seamlessly in your environment.

Enable the Cisco Spark for integration in a few clicks: No development work is needed and you get going quickly with an intuitive experience.

Events API: Limited Availability

Events API enables polling for events and content that enables organizations to monitor and correct behavior—preventing the loss of sensitive data.

Cisco Cloudlock is the first integration to provide DLP management via the Events API.

Currently in Limited Availability (LA). Request LA access by sending email to [email protected]. For more info, see this blog post on Cisco Spark for Developers.

General Availability coming soon!

Third party DLP or CASBCisco Spark Events API

policiesCorrective

actions

Delete contentRemove userDelete title

*Available for Standard and Pro Pack entitled orgs

Cisco Spark DepotWork smarter while you work together

Featured Integrations:

• Growing 60+ catalog of integrations and bots that connect third-party tools with Cisco Spark

• https://depot.ciscospark.com

• Broad range of business-relevant categories from social to enterprise

• Support for third-party developer app submissions• https://developer.ciscospark.com/depot.html

Security & ComplianceNew Feature Details

Content Ownership

The new “Compliance Officer” role provides an Organization (org) collection of users under the admin domain of single entity and has rights to the content of users

Spaces ownership falls on the org of the user that creates the space

Teams ownership falls on the org of the user that creates the team


Flexible Retention Policy

Admin configurable

Automatic purge of all content posted in the space• activities• messages• files• whiteboards


eDiscovery Reports

eDiscovery reports console supports investigating DLP and other compliance events with speed and accuracy

• Meet HR, GRC & Legal compliance mandates

• Only Authorized members of legal, HR and GRC teams can investigate events

• Will allow to export report to eDiscovery products

Cisco Cloudlock DLP Integration

Cloud data loss prevention (DLP) provided by Cisco Cloudlockintegration

• Standard policies: e.g. SSN, Credit Card number

• Alert an admin on policy violation

• Alert the user who violated the policy

• Delete the content that violated the policy


Actiance Compliance for Cisco Spark

Actiance’s Alcatraz offer is a modern, cloud based content archive that captures and preserves communications from Cisco Spark

Ensure all conversations and content can be indexed and searched for supervisory review

Meet stringent corporate, legal and regulatory mandates such as those defined by FINRA, SEC, HIPAA, etc.

Target availability: Q4CY17

What’s Next – A few highlights Features targeted to be rolled out in the next ~90 days

Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis.

This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.

Disclaimer

Messaging Next Feature Details

@all: Notify everyone in the space

Get the attention of everyone in a space by tagging them with @all.

@all will send a notification as if it were a direct mention to everyone in the space.

Great for getting the attention of the entire time when there is a mission-critical update!


@AllNotify everyone in this space

Announcement spaces

Create a space that is read-only for sharing important updates to a large team.

Set the space as an announcement space, so that only allow moderators of the space to add messages, files, whiteboard, or schedule meetings in that space.


Hybrid Services Next Feature Details

Join Cisco Spark Meetingswith a Premises-Registered SIP Video Endpoint

Anyone with a premises-registered SIP video endpoints will be able to join Cisco Spark Meetings via the Hybrid Media Node

Reduced cloud bandwidth costs, while enabling high quality audio, video, and content sharing

Protect existing investment while adding Cisco Cloud services

Target Availability: Q4CY2017

Premises registered Cisco and 3rd-party standards based SIP endpoints and standards

based SIP clients

Hybrid Media Node

Capacity Usage

Corporate Network

Cisco Collaboration Cloud

Security & ComplianceNext Feature Details

Enterprise Content Management

Cisco has developed official Enterprise Content Management (ECM) integrations and will host, support and maintain them.

Supported Platforms• SharePoint Online• OneDrive for Business• Box.com

Alternatively, develop custom Content API integration with additional 3rd party ECM services.


File Storage “Powered By…”

• Allows customers to replace Spark Files witht their own content management, through an optimised integration or a custom API

• User is aware of the file storage mechanism• Access synced folders and spaces via ECM

3rd Party

Agenda Spark Service Update

Cisco Spark short introduction

Highlights since last update

Purchasing Collaboration Devices

Spark Control Hub and Pro Pack

What’s new for Devices, Messaging, Meetings, etc.

What’s next – A few highlights

NEW! Collaboration Help Portalcollaborationhelp.cisco.com

A brand new support portal for all Cisco Collaboration products and services is now available.

One, single site for help with Cisco Spark, WebEx, and Jabber.

Find answers to common questions, self-service and troubleshoot technical issues, connect with experts, and much more

And it’s available in 15 languages, so customers worldwide can get the help they need.

Visit collaborationhelp.cisco.com today!

cisco virtual update cisco spark service · • self-service business discovery and visualization...

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