cisco unified communications manager express system administrator guide
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Cisco Unified Communications Manager Express System Administrator GuideTRANSCRIPT
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Cisco Systems, Inc.www.cisco.com
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
Cisco Unified Communications Manager Express System Administrator Guide
January 29, 2015
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THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
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The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California.
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IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to thisURL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnershiprelationship between Cisco and any other company. (1110R).
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
Cisco Unified SCCP and SIP SRST System Administrator Guide (All Versions) 2008-2014 Cisco Systems, Inc. All rights reserved.
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MIBs 2-34Technical Assistanc
Obtaining Documentatio
C H A P T E R 3 Before You Begin 3-35
Contents 3-35e 2-34
n, Obtaining Support, and Security Guidelines 2-34C O N T E N T S
Preface i
Audience i-i
Conventions i-i
Obtaining Documentation and Submitting a Service Request i-ii
C H A P T E R 1 Cisco Unified CME Features Roadmap 1-1
C H A P T E R 2 Cisco Unified CME Overview 2-25
Contents 2-25
Information About Cisco Unified CME 2-25Cisco Unified CME Overview 2-26Licenses 2-27
Cisco Unified CME Permanent License 2-28Collaboration Professional Suite License 2-28Restrictions 2-28
PBX or Keyswitch Model 2-29PBX Model 2-29Keyswitch Model 2-29Hybrid Model 2-30
Call Details Records 2-31Cisco Unified CME on the Cisco 3200 Series 2-31
Restrictions for Cisco 3200 Series 2-32
Where to Go Next 2-32
Additional References 2-32Related Documents 2-32Related Websites 2-34iCisco Unified Communications Manager Express System Administrator Guide
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ContentsPrerequisites for Configuring Cisco Unified CME 3-35
Restrictions for Configuring Cisco Unified CME 3-36
Information About Planning Your Configuration 3-37System Design 3-37Toll Fraud Prevention 3-38Configuration Methods Summary 3-39
Voice Bundles 3-40Cisco Unified CME GUI 3-41Workflow 3-42
Configuring Cisco Unified CME: Workflow 3-42
How to Install Cisco Voice Services Hardware 3-45Prerequisites 3-45Installing Hardware 3-45
How to Install Cisco IOS Software 3-47Prerequisites 3-47Installing Cisco IOS Software 3-47
What to Do Next 3-48
How to Configure VLANs on a Cisco Switch 3-49Using Network Assistant to Configure a Cisco Catalyst Switch 3-49
Prerequisites 3-49What to Do Next 3-50
Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 3-50Prerequisites 3-50What to Do Next 3-52
Configuring VLANs on an Internal Cisco Ethernet Switching Module 3-53Prerequisites 3-53What to Do Next 3-54
How to Configure Cisco Unified CME 3-54Using Cisco IOS Commands to Create or Modify the Configuration 3-54
Prerequisites 3-54What to Do Next 3-55
Using Cisco Unified CME GUI to Modify or Maintain Configuration 3-55Prerequisites 3-55Restrictions 3-55
Feature Summary 3-56
Additional References 3-59Related Documents 3-59Technical Assistance 3-59iiCisco Unified Communications Manager Express System Administrator Guide
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ContentsC H A P T E R 4 Installing and Upgrading Cisco Unified CME Software 4-61
Contents 4-61
Prerequisites for Installing Cisco Unified CME Software 4-61
Information About Cisco Unified CME Software 4-62Basic Files 4-62GUI Files 4-62Phone Firmware Files 4-62XML Template 4-64Music-on-Hold (MOH) File 4-64Script Files 4-64Bundled TSP Archive 4-65File Naming Conventions 4-65
How to Install and Upgrade Cisco Unified CME Software 4-65Installing Cisco Unified CME Software 4-66
What to Do Next 4-67SCCP: Upgrading or Downgrading Phone Firmware Between Versions 4-67
Prerequisites 4-67What to Do Next 4-69
SIP: Upgrading or Downgrading Phone Firmware Between Versions 4-69Prerequisites 4-70Restrictions 4-70Examples 4-72What to Do Next 4-73
SCCP: Converting Phone Firmware to SIP 4-73Prerequisites 4-73Examples 4-76What to Do Next 4-76
SIP: Converting Phone to SCCP 4-76Prerequisites 4-76Removing a SIP Configuration Profile 4-77Generating an SCCP XML Configuration File for Upgrading from SIP to SCCP 4-77Examples 4-79What to Do Next 4-80
SCCP: Verifying the Phone Firmware Version on an IP Phone 4-80Troubleshooting Tips 4-81
Additional References 4-82Related Documents 4-82Technical Assistance 4-82iiiCisco Unified Communications Manager Express System Administrator Guide
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ContentsC H A P T E R 5 Defining Network Parameters 5-83
Contents 5-83
Prerequisites for Defining Network Parameters 5-83
Restrictions for Defining Network Parameters 5-84
Information About Defining Network Parameters 5-84DHCP Service 5-85Network Time Protocol for the Cisco Unified CME Router 5-85Olson Timezones 5-85DTMF Relay 5-86SIP Register Support 5-87Out-of-Dialog REFER 5-87
How to Define Network Parameters 5-89Enabling Calls in Your VoIP Network 5-90
Restrictions 5-90Defining DHCP 5-92
Defining a Single DHCP IP Address Pool 5-92Defining a Separate DHCP IP Address Pool for Each DHCP Client 5-94Defining a DHCP Relay 5-96
Enabling Network Time Protocol on the Cisco Unified CME Router 5-98SCCP: Setting the Olson Timezone 5-100
Prerequisites 5-100SIP: Setting the Olson Timezone 5-103
Prerequisites 5-103Configuring DTMF Relay for H.323 Networks in Multisite Installations 5-106
What to Do Next 5-107Configuring SIP Trunk Support 5-107Verifying SIP Trunk Support Configuration 5-109Changing the TFTP Address on a DHCP Server 5-110
Prerequisites 5-110Restrictions 5-110
Enabling OOD-R 5-111Prerequisites 5-111Restrictions 5-111
Verifying OOD-R Configuration 5-113Troubleshooting OOD-R 5-114
Configuration Examples for Network Parameters 5-115NTP Server: Example 5-116DTMF Relay for H.323 Networks: Example 5-116ivCisco Unified Communications Manager Express System Administrator Guide
OOD-R: Example 5-116
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ContentsWhere to Go Next 5-116
Additional References 5-117Related Documents 5-117Technical Assistance 5-117
Feature Information for Network Parameters 5-118
C H A P T E R 6 Configuring System-Level Parameters 6-119
Contents 6-119
Prerequisites for System-Level Parameters 6-119
Information About Configuring System-Level Parameters 6-120Bulk Registration Support for SIP Phones 6-120
Register Transaction 6-122Phone Status Update Transaction 6-123
DSCP 6-126Maximum Ephones in Cisco Unified CME 4.3 and Later Versions 6-126Network Time Protocol for SIP Phones 6-127Per-Phone Configuration Files 6-127
HFS Download Support for IP Phone Firmware and Configuration Files 6-128Redundant Cisco Unified CME Router 6-131Timeouts 6-132IPv6 Support in Cisco Unified CME SCCP Endpoints 6-132Support for IPv4-IPv6 (Dual-Stack) 6-133Media Flow Through and Flow Around 6-133Media Flow Around Support for SIP-SIP Trunk Calls 6-134Overlap Dialing Support for SIP and SCCP IP Phones 6-135Unsolicited Notify for Shared Line and Presence Events for Cisco Unified SIP IP Phones 6-135
Restrictions 6-136
How to Configure System-Level Parameters 6-136Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 6-137
Prerequisites 6-137Restrictions 6-137Examples 6-138
Configuring IPv6 Source Address for SCCP IP Phones 6-139Prerequisites 6-139Restrictions 6-139
Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 6-141Configuring Bulk Registration 6-142
Prerequisites 6-142vCisco Unified Communications Manager Express System Administrator Guide
Examples 6-143
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ContentsSIP: Configuring Bulk Registration for SIP IP Phones 6-144Prerequisites 6-144Verifying Phone Registration Type and Status 6-145
SCCP: Setting Up Cisco Unified CME 6-146Restrictions 6-146Examples 6-149
SCCP: Setting Date and Time Parameters 6-149SCCP: Blocking Automatic Registration 6-150
Prerequisite 6-150SCCP: Defining Per-Phone Configuration Files and Alternate Location 6-152
Prerequisites 6-152Restrictions 6-152Examples 6-153What to Do Next 6-153
SCCP: Changing Defaults for Timeouts 6-154SCCP: Configuring a Redundant Router 6-155
Prerequisites 6-155SCCP: Configuring Overlap Dialing 6-157SIP: Setting Up Cisco Unified CME 6-159
Prerequisites 6-159Restrictions 6-159
SIP: Setting Date and Time Parameters 6-162Prerequisites 6-162
SIP: Setting Network Time Protocol 6-164Prerequisites 6-164
SIP: Enabling the HFS Download Service 6-165Prerequisites 6-165Restrictions 6-165Troubleshooting Tips 6-167
SIP: Configuring an HFS Home Path for Firmware Files 6-168Prerequisites 6-168Restrictions 6-168
SIP: Changing Session-Level Application for SIP Phones 6-169Prerequisites 6-169
SIP: Enabling Media Flow Mode on SIP Trunks 6-171Restrictions 6-171
SIP: Configuring Overlap Dialing 6-173
Configuration Examples for System-Level Parameters 6-174Bulk Registration Support for SIP Phones: Example 6-175viCisco Unified Communications Manager Express System Administrator Guide
IPv6 Support on Cisco Unified CME: Example 6-176
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ContentsSystem-Level Parameters: Example 6-178Blocking Automatic Registration: Example 6-179Enabling the HFS Download Service for Cisco Unified SIP IP Phone 7945: Example 6-180Configuring an HFS Home Path for Cisco Unified SIP IP Phone Firmware Files: Example 6-180Verifying the HFS File Bindings of Cisco Unified SIP IP Phone Configuration and Firmware Files: Example 6-181Redundant Router: Example 6-181Media Flow Around Mode for SIP Trunks: Example 6-182Overlap Dialing for SCCP IP Phones: Example 6-183Overlap Dialing for SIP IP Phones: Example 6-184
Where to Go Next 6-184
Additional References 6-185Related Documents 6-185Technical Assistance 6-185
Feature Information for System-Level Parameters 6-186
C H A P T E R 7 Configuring Phones to Make Basic Calls 7-189
Contents 7-189
Prerequisites for Configuring Phones to Make Basic Calls 7-190
Restrictions for Configuring Phones to Make Basic Calls 7-190
Information About Configuring Phones to Make Basic Calls 7-190Phones in Cisco Unified CME 7-191
Cisco Unified 3905 SIP IP Phones 7-191Cisco Unified 6901 and 6911 SIP IP Phones 7-192Cisco Unified 6921, 6941, 6945, and 6961 SIP IP Phones 7-194Cisco Unified 8941 and 8945 SIP IP Phones 7-195Cisco Unified 6945, 8941, and 8945 SCCP IP Phones 7-197Cisco Unified DX650 Phones 7-198Cisco Unified 78XX Phones 7-199Cisco ATA 190 Analog Telephone Adaptor (in Fast Track Mode) 7-199
Directory Numbers 7-200Single-Line 7-201Dual-Line 7-202Octo-Line 7-202SIP Shared-Line (Nonexclusive) 7-204Two Directory Numbers with One Telephone Number 7-204Dual-Number 7-206Shared Line (Exclusive) 7-207viiCisco Unified Communications Manager Express System Administrator Guide
Mixed Shared Lines 7-208
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ContentsOverlaid 7-210Monitor Mode for Shared Lines 7-211Watch Mode for Phones 7-212PSTN FXO Trunk Lines 7-212Codecs for Cisco Unified CME Phones 7-213Analog Phones 7-215
Cisco ATAs in SCCP Mode 7-215FXS Ports in SCCP Mode 7-215FXS Ports in H.323 Mode 7-215Fax Support 7-216Cisco VG202, VG204, and VG224 Autoconfiguration 7-217
Secure IP Phone (IP-STE) Support 7-217Secure Communications Between STU, STE, and IP-STE 7-218SCCP Media Control for Secure Mode 7-218Secure Communication Between STE, STU, and IP-STE Across SIP Trunk 7-219
Remote Teleworker Phones 7-220Media Termination Point for Remote Phones 7-220G.729r8 Codec on Remote Phones 7-221
Busy Trigger and Channel Huntstop for SIP Phones 7-221Multiple Calls Per Line 7-222
Cisco Unified 8941 and 8945 SCCP IP Phones 7-222Cisco Unified 6921, 6941, 6945, 6961, 8941, and 8945 SIP IP Phones 7-222
Digit Collection on SIP Phones 7-223KPML Digit Collection 7-223SIP Dial Plans 7-223
Session Transport Protocol for SIP Phones 7-224Real-Time Transport Protocol Call Information Display Enhancement 7-224Ephone-Type Configuration 7-225Support for 7926G Wireless SCCP IP Phone 7-225KEM Support for Cisco Unified 8961, 9951, and 9971 SIP IP Phones 7-226
Key Mapping 7-227Call Control 7-227XML Updates 7-227Restrictions 7-228
Fast-Track Configuration Approach for Cisco Unified SIP IP Phones 7-228Restrictions 7-229
How to Configure Phones for a PBX System 7-229SCCP: Creating Directory Numbers 7-231
Prerequisites 7-231viiiCisco Unified Communications Manager Express System Administrator Guide
Restrictions 7-231
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ContentsExamples 7-233What to Do Next 7-234
SCCP: Configuring Ephone-Type Templates 7-234Prerequisites 7-234Restrictions 7-234Ephone-Type Parameters for Supported Phone Types 7-236Examples 7-237
SCCP: Assigning Directory Numbers to Phones 7-237Prerequisites 7-237Restrictions 7-238Examples 7-241What to Do Next 7-241
SIP: Creating Directory Numbers 7-241Prerequisites 7-241Restrictions 7-241Examples 7-243
SIP: Assigning Directory Numbers to Phones 7-244Examples 7-246What to Do Next 7-246
SIP: Configuring Dial Plans 7-247Prerequisites 7-247Examples 7-249Troubleshooting Tips 7-250What to Do Next 7-250
SIP: Verifying Dial Plan Configuration 7-251SIP: Enabling KPML 7-252
Prerequisites 7-252Restrictions 7-252What to Do Next 7-253
SIP: Selecting Session-Transport Protocol for a Phone 7-254Prerequisites 7-254Restrictions 7-254What to Do Next 7-255
SIP: Disabling SIP Proxy Registration for a Directory Number 7-256Prerequisites 7-256Restrictions 7-256What to Do Next 7-257
Modifying the Global Codec 7-258Prerequisites 7-258ixCisco Unified Communications Manager Express System Administrator Guide
Restrictions 7-258
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ContentsWhat to Do Next 7-259Configuring Codecs of Individual Phones for Calls Between Local Phones 7-260
Prerequisites 7-260Restrictions 7-260What to Do Next 7-262
How to Configure Phones for a Key System 7-262SCCP: Creating Directory Numbers for a Simple Key System 7-262
Restrictions 7-262SCCP: Configuring Trunk Lines for a Key System 7-265
SCCP: Configuring a Simple Key System Phone Trunk Line Configuration 7-265SCCP: Configuring an Advanced Key System Phone Trunk Line Configuration 7-269
SCCP: Configuring Individual IP Phones for Key System 7-274Restrictions 7-274What to Do Next 7-275
How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure IP Phone (IP-STE) 7-275
Configuring Cisco ATA Support 7-276Restrictions 7-276What to Do Next 7-278
Verifying Cisco ATA Support 7-278Troubleshooting Cisco ATA Support 7-278Using Call Pickup and Group Call Pickup with Cisco ATA 7-280Configuring Voice and T.38 Fax Relay on Cisco ATA-187 7-281
Prerequisites 7-281Restrictions 7-281
Auto-Configuration for Cisco VG202, VG204, and VG224 7-285Prerequisites 7-285Restrictions 7-285Examples 7-287What to Do Next 7-287
SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 7-288Prerequisites 7-288Restrictions 7-288What to Do Next 7-290
SCCP: Verifying Analog Phone Support 7-291a Remote Phone 7-291
Prerequisites 7-291Restrictions 7-291What to Do Next 7-293xCisco Unified Communications Manager Express System Administrator Guide
SCCP: Verifying Remote Phones 7-293
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ContentsSCCP: Configuring Cisco IP Communicator Support 7-293Prerequisites 7-293
SCCP: Verifying Cisco IP Communicator Support 7-294SCCP: Troubleshooting Cisco IP Communicator Support 7-295SCCP: Configuring Secure IP Phone (IP-STE) 7-296
Prerequisites 7-296Restrictions 7-296
SCCP: Configuring Phone Services XML File for Cisco Unified Wireless Phone 7926G 7-298Prerequisites 7-298
How to Configure Phones to Make Basic Call 7-300Configuring a Mixed Shared Line 7-300
Prerequisites 7-300Restrictions 7-300Troubleshooting Tips 7-302
SCCP: Configuring the Maximum Number of Calls 7-304Prerequisites 7-304
SIP: Configuring the Busy Trigger Limit 7-307Prerequisites 7-307Restrictions 7-307
SIP: Configuring KEMs 7-309Prerequisites 7-309
SIP: Provisioning Using the Fast-Track Configuration Approach 7-310Prerequisites 7-310Restrictions 7-310
SIP Phone Models Validated for CME using Fast-track Configuration 7-313
Configuration Examples for Making Basic Calls 7-317Configuring SCCP Phones for Making Basic Calls: Example 7-318Configuring SIP Phones for Making Basic Calls: Example 7-322Disabling a Bulk Registration for a SIP Phone: Example 7-325Configuring a Mixed Shared Line on a Second Common Directory Number: Example 7-325Cisco ATA: Example 7-326SCCP Analog Phone: Example 7-326Remote Teleworker Phones: Example 7-327Secure IP Phone (IP-STE): Example 7-327Configuring PhoneServices XML File for Cisco Unified Wireless Phone 7926G: Example 7-328Monitoring the Status of Key Expansion Modules: Example 7-328Monitoring and Maintaining Cisco Unified CME 7-330xiCisco Unified Communications Manager Express System Administrator Guide
Example: Fast-Track Configuration Approach 7-331
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ContentsWhere to Go Next 7-332
Additional References 7-332Related Documents 7-332Technical Assistance 7-332
Feature Information for Configuring Phones to Make Basic Calls 7-333
C H A P T E R 8 Creating Phone Configurations Using Extension Assigner 8-337
Contents 8-337
Prerequisites for Extension Assigner 8-337
Restrictions for Extension Assigner 8-338
Information About Extension Assigner 8-338Extension Assigner Overview 8-338
Procedures for System Administrators 8-338Procedures for Installation Technicians 8-342
Files Included in this Release 8-342Extension Assigner Synchronization 8-343
SCCP: How to Configure Extension Assigner 8-343Configuring Extension Assigner 8-344
Determining Which Extension Numbers to Assign to the New Phones and Plan Your Configuration 8-344Downloading the Tcl Script 8-344Configuring the Tcl Script 8-345Specifying the Extension for Accessing Extension Assigner Application 8-347Configuring Provision-Tags for the Extension Assigner Feature 8-349Configuring Temporary Extension Numbers for Phones That Use Extension Assigner 8-350Configuring Extension Numbers That Installation Technicians Can Assign to Phones 8-352Configuring Ephones with Temporary MAC Addresses 8-353Configuring the Router to Automatically Save Your Configuration 8-355Provide the Installation Technician with the Required Information 8-357
Configuring Extension Assigner Synchronization 8-357Configuring the XML Interface for the Secondary Backup Router 8-357Configuring Extension Assigner Synchronization on the Primary Router 8-358
Assigning Extension Numbers Onsite by Using Extension Assigner 8-359Assigning New Extension Numbers 8-359Unassigning an Extension Number 8-360Reassigning the Current Extension Number 8-360
Verifying Extension Assigner 8-361
Configuration Examples for Extension Assigner 8-362xiiCisco Unified Communications Manager Express System Administrator Guide
Extension Assigner: Example 8-363
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ContentsExtension Assigner Synchronization: Example 8-365
Additional References 8-366Related Documents 8-366Technical Assistance 8-366
Feature Information for Extension Assigner 8-367
C H A P T E R 9 Generating Configuration Files for Phones 9-369
Contents 9-369
Information About Configuration Files 9-369Configuration Files for Phones in Cisco Unified CME 9-369Per-Phone Configuration Files 9-370
How to Generate Configuration Files for Phones 9-371SCCP: Generating Configuration Files for SCCP Phones 9-371
Restrictions 9-371SCCP: Verifying Configuration Files for SCCP Phones 9-372SIP: Generating Configuration Profiles for SIP Phones 9-373
Prerequisites 9-373SIP: Verifying Configuration Profiles for SIP Phones 9-375
Where to Go Next 9-378
Additional References 9-378Related Documents 9-378Technical Assistance 9-378
C H A P T E R 10 Resetting and Restarting Phones 10-379
Contents 10-379
Information About Resetting and Restarting Phones 10-379Differences between Resetting and Restarting IP Phones 10-379Cisco Unified CME TAPI Enhancement 10-380
How to Reset and Restart Phones 10-381SCCP: Using the reset Command 10-381
Prerequisites 10-381SCCP: Using the restart Command 10-382
Prerequisites 10-382SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone 10-384
Prerequisites 10-384SIP: Using the reset Command 10-385
Prerequisites 10-385xiiiCisco Unified Communications Manager Express System Administrator Guide
SIP: Using the restart Command 10-386
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ContentsPrerequisites 10-386Verifying Basic Calling 10-387
Additional References 10-388Related Documents 10-388Technical Assistance 10-388
Feature Information for Cisco Unified CME 7.0(1) New Features 10-389
C H A P T E R 11 Configuring Localization Support 11-391
Contents 11-391
Information About Localization 11-392Localization Enhancements in Cisco Unified CME 11-392
Prerequisites 11-392Restrictions 11-392
System-Defined Locales 11-393Localization Support for Cisco Unified SIP IP Phones 11-393User-Defined Locales 11-394Localization Support for Phone Displays 11-395Multiple Locales 11-395Locale Installer for Cisco Unified SCCP IP Phones 11-396Locale Installer for Cisco Unified SIP IP Phones 11-396
SCCP: How to Configure Localization Support 11-397Installing System-Defined Locales for Cisco Unified IP Phone 6921, 6945, 7906, 7911, 7921, 7931, 7941, 7961, 7970, 7971, and Cisco IP Communicator 11-397
Prerequisites 11-397Restrictions 11-397
Installing User-Defined Locales 11-401Prerequisites 11-401Restrictions 11-401
Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 11-404Prerequisites 11-404Restrictions 11-404
Verifying User-Defined Locales 11-408Configuring Multiple Locales 11-408
Prerequisites 11-408Restrictions 11-408
Verifying Multiple Locales 11-411
SIP: How to Configure Localization Support 11-412Installing System-Defined Locales for Cisco Unified IP Phone 8961, 9951, and 9971 11-412xivCisco Unified Communications Manager Express System Administrator Guide
Prerequisites 11-412
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ContentsRestrictions 11-412Using the Locale Installer in Cisco Unified CME 9.0 and Later Versions 11-415
Prerequisites 11-415Restrictions 11-415
Configuring Multiple Locales 11-419Prerequisites 11-419Restriction 11-419
Verifying Multiple Locales 11-422
Configuration Examples for Localization 11-422Multiple User and Network Locales: Example 11-423User-Defined Locales: Example 11-424Chinese as the User-Defined Locale: Example 11-425Swedish as the System-Defined Locale: Example 11-425SCCP: Locale Installer: Examples 11-426
System-Defined Locale is the Default Applied to All Phones 11-426User-Defined Locale is Default Language to be Applied to All Phones 11-427Configuring a Locale on a Non-default Locale Index 11-428
SIP: Multiple User and Network Locales: Example 11-429SIP: Locale Installer: Example 11-430
Where to Go Next 11-430
Additional References 11-431Related Documents 11-431Technical Assistance 11-431
Feature Information for Localization Support 11-432
C H A P T E R 12 Configuring Dialing Plans 12-433
Contents 12-433
Information About Dialing Plans 12-433Phone Number Plan 12-434Dial-Plan Patterns 12-435Direct Inward Dialing Trunk Lines 12-435Voice Translation Rules and Profiles 12-436Secondary Dial Tone 12-436E.164 Enhancements 12-436
Phone Registration with Leading + E164 Number 12-437Callback and Calling Number Display 12-440
How to Configure Dialing Plans 12-441SCCP: Configuring Dial-Plan Patterns 12-441xvCisco Unified Communications Manager Express System Administrator Guide
SIP: Configuring Dial-Plan Patterns 12-442
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ContentsPrerequisites 12-442Verifying Dial-Plan Patterns 12-444Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-445
Prerequisites 12-445What to Do Next 12-447
SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 12-447Prerequisites 12-447What to Do Next 12-448
SCCP: Applying Translation Rules Before Cisco CME 3.2 12-448Prerequisites 12-448What to Do Next 12-449
SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 12-450Prerequisites 12-450What to Do Next 12-451
SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 12-451Prerequisites 12-451SUMMARY STEPS 12-451What to Do Next 12-452
Verifying Voice Translation Rules and Profiles 12-452Activating a Secondary Dial Tone 12-453
Prerequisite 12-453Defining Translation Rules for Callback-Number 12-454
Prerequisites 12-454What to Do Next 12-456Examples 12-457
Configuration Examples for Dialing Plan Features 12-457Secondary Dial Tone: Example 12-457Voice Translation Rules: Example 12-458
Additional References 12-459Related Documents 12-459Technical Assistance 12-459
Feature Information for Dialing Plan Features 12-460
C H A P T E R 13 Configuring Transcoding Resources 13-461
Contents 13-461
Prerequisites for Configuring Transcoding Resources 13-462
Restrictions for Configuring Transcoding Resources 13-462
Information About Transcoding Resources 13-462xviCisco Unified Communications Manager Express System Administrator Guide
Transcoding Support 13-462
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ContentsTranscoding When a Remote Phone Uses G.729r8 13-465Secure DSP Farm Transcoding 13-466
How to Configure Transcoding Resources 13-466Determining DSP Resource Requirements for Transcoding 13-467Provisioning Network Modules or PVDMs for Transcoding 13-467
What to Do Next 13-468Configuring DSP Farms for NM-HDs and NM-HDV2s 13-468
What to Do Next 13-473Configuring DSP Farms for NM-HDVs 13-473Configuring the Cisco Unified CME Router to Act as the DSP Farm Host 13-475
Determining the Maximum Number of Transcoder Sessions 13-475Setting the Cisco Unified CME Router to Receive IP Phone Messages 13-475Configuring the Cisco Unified CME Router to Host a Secure DSP Farm 13-478
Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS Software 13-478Prerequisites 13-478
Modifying the Number of Transcoding Sessions for NM-HDVs 13-479Tuning DSP-Farm Performance on an NM-HDV 13-480Verifying DSP Farm Operation 13-481Registering the DSP Farm with Cisco Unified CME 4.2 or a Later Version in Secure Mode 13-485
Obtaining a Digital Certificate from a CA Server 13-485Copying the CA Root Certificate of the DSP Farm Router to the Cisco Unified CME Router 13-491Copying the CA Root Certificate of the Cisco Unified CME Router to the DSP farm Router 13-492Configuring Cisco Unified CME to Allow the DSP Farm to Register 13-492Verifying DSP Farm Registration with Cisco Unified CME 13-494
Configuration Examples for Transcoding Resources 13-495DSP Farms for NM-HDVs: Example 13-495DSP Farms for NM-HDs and NM-HDV2s: Example 13-495Cisco Unified CME Router as the DSP Farm Host: Example 13-496
Where to go Next 13-496
Additional References 13-496Related Documents 13-496Technical Assistance 13-497
Feature Information for Transcoding Resources 13-498
C H A P T E R 14 Configuring Toll Fraud Prevention 14-499
Finding Feature Information 14-499
Contents 14-499
Prerequisites for Configuring Toll Fraud Prevention 14-499xviiCisco Unified Communications Manager Express System Administrator Guide
Information About Toll Fraud Prevention 14-500
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ContentsIP Address Trusted Authentication 14-500Direct Inward Dial for Incoming ISDN Calls 14-501Disconnecting ISDN Calls With no Matching Dial-peer 14-501Blocking Two-stage Dialing Service on Analog and Digital FXO Ports 14-501
How to Configure Toll Fraud Prevention 14-502Configuring IP Address Trusted Authentication for Incoming VoIP Calls 14-502
Prerequisites 14-502Restrictions 14-502Examples 14-503
Adding Valid IP Addresses For Incoming VoIP Calls 14-504Prerequisites 14-504Examples 14-505
Configuring Direct Inward Dial for Incoming ISDN Calls 14-506Restrictions 14-506Examples 14-507
Blocking Secondary Dialtone on Analog and Digital FXO Ports 14-508Examples 14-509
Troubleshooting Tips for Toll Fraud Prevention 14-510
Additional References 14-511Related Documents 14-512Standards 14-512MIBs 14-512RFCs 14-512Technical Assistance 14-513
Feature Information for Toll Fraud Prevention 14-513
C H A P T E R 15 Enabling the GUI 15-515
Contents 15-515
Prerequisites for Enabling the GUI 15-515
Restrictions for Enabling the GUI 15-516
Information About Enabling the GUI 15-516Cisco Unified CME GUI Support 15-516AAA Authentication 15-517
How to Enable the GUI 15-517Enabling the HTTP Server 15-517Enabling GUI Access for the System Administrator 15-519Accessing the Cisco Unified CME GUI 15-521
Restrictions 15-521xviiiCisco Unified Communications Manager Express System Administrator Guide
Creating a Customized XML File for Customer Administrator GUI 15-522
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ContentsEnabling GUI Access for Customer Administrators 15-523Prerequisites 15-523Using the Cisco Unified CME GUI to Define a Customer Administrator Account 15-523Using Cisco IOS Software Commands to Define a Customer Administrator Account 15-524
Enabling GUI Access for Phone Users 15-525Prerequisites 15-525Using the Cisco Unified CME GUI to Define a Phone User Account 15-525Using Cisco IOS Software Commands to Define a Phone User Account 15-526
Troubleshooting the Cisco Unified CME GUI 15-527
Configuration Examples for Enabling the GUI 15-527HTTP and Account Configuration: Example 15-527XML Configuration File Template: Example 15-527XML Configuration File: Example 15-528
Additional References 15-530Related Documents 15-530Technical Assistance 15-530
Feature Information for Enabling the GUI 15-531
C H A P T E R 16 Integrating Voice Mail 16-533
Contents 16-533
Prerequisites 16-533
Information About Voice-Mail Integration 16-535Cisco Unity Connection Integration 16-535Cisco Unity Express Integration 16-535Cisco Unity Integration 16-536DTMF Integration for Legacy Voice-Mail Applications 16-536Mailbox Selection Policy 16-536RFC 2833 DTMF MTP Passthrough 16-537MWI Line Selection 16-537AMWI 16-537SIP MWI Prefix Specification 16-538SIP MWI - QSIG Translation 16-538VMWI 16-539Transfer to Voice Mail 16-540Live Record 16-540Cisco Unity Express AXL Enhancement 16-540
How to Configure Voice-Mail Integration 16-541SCCP: Configuring a Voice Mailbox Pilot Number 16-541xixCisco Unified Communications Manager Express System Administrator Guide
Prerequisites 16-541
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ContentsWhat to Do Next 16-542SCCP: Configuring a Mailbox Selection Policy 16-542
SCCP: Setting a Mailbox Selection Policy for Cisco Unity Express or a PBX Voice-Mail Number 16-543SCCP: Setting Mailbox Selection Policy for Cisco Unity 16-544
Transfer to Voice Mail 16-546Prerequisites 16-546Restrictions 16-546Example 16-548What to Do Next 16-548
SCCP: Configuring Live Record 16-549Prerequisites 16-549Restrictions 16-549Example 16-551
SIP: Configuring a Voice Mailbox Pilot Number 16-552Prerequisites 16-552What to Do Next 16-554
Enabling DTMF Integration 16-554Enabling DTMF Integration for Analog Voice-Mail Applications 16-554Enabling DTMF Integration Using RFC 2833 16-556Enabling DTMF Integration Using SIP NOTIFY 16-559
SCCP: Configuring a Phone for MWI Outcall 16-561Prerequisites 16-561Restrictions 16-561
SIP: Enabling MWI at the System-Level 16-563Prerequisites 16-563
SIP: Configuring a Directory Number for MWI 16-564SIP: Defining Pilot Call Back Number for MWI Outcall 16-564SIP: Configuring a Directory Number for MWI NOTIFY 16-565
Enabling SIP MWI Prefix Specification 16-567Prerequisites 16-567
SIP: Configuring VMWI 16-568Prerequisites 16-568
Verifying Voice-Mail Integration 16-570
Configuration Examples for Voice-Mail Integration 16-570Mailbox Selection Policy for SCCP Phones: Example 16-571Voice Mailbox for SIP Phones: Example 16-571DTMF Integration Using RFC 2833: Example 16-571DTMF Integration Using SIP Notify: Example 16-571xxCisco Unified Communications Manager Express System Administrator Guide
DTMF Integration for Legacy Voice-Mail Applications: Example 16-572
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ContentsSCCP Phone Line for MWI: Example 16-572SIP MWI Prefix Specification: Example 16-573SIP Directory Number for MWI Outcall: Example 16-573SIP Directory Number for MWI Unsolicited Notify: Example 16-573SIP Directory Number for MWI Subscribe/NOTIFY: Example 16-573
Additional References 16-574Related Documents 16-574Technical Assistance 16-574
Feature Information for Voice-Mail Integration 16-575
C H A P T E R 17 Configuring Security 17-577
Contents 17-577
Prerequisites for Security 17-578
Restrictions for Security 17-578
Information About Security 17-579Phone Authentication Overview 17-579
Phone Authentication 17-581File Authentication 17-581Signaling Authentication 17-581
Public Key Infrastructure 17-581Phone Authentication Components 17-582Phone Authentication Process 17-585Startup Messages 17-586Configuration File Maintenance 17-586CTL File Maintenance 17-586CTL Client and Provider 17-587Manually Importing MIC Root Certificate 17-587Feature Design of Media Encryption 17-587Secure Cisco Unified CME 17-588Secure Supplementary Services 17-589Secure SIP Trunk Support on Cisco Unified CME 17-589
Restrictions 17-590Secure Cisco Unified CME in an H.450 Environment 17-590Secure Cisco Unified CME in a Non H.450 Environment 17-590
Secure Transcoding for Remote Phones with DSP Farm Transcoding Configured 17-592Secure Cisco Unified CME with Cisco Unity Express 17-592Secure Cisco Unified CME with Cisco Unity 17-593HTTPS Provisioning For Cisco Unified IP Phones 17-593xxiCisco Unified Communications Manager Express System Administrator Guide
HTTPS support for an External Server 17-593
-
ContentsHTTPS Support in Cisco Unified CME 17-593
How to Configure Security 17-594Configuring the Cisco IOS Certification Authority 17-594
Examples 17-598Obtaining Certificates for Server Functions 17-598
Examples 17-600Configuring Telephony-Service Security Parameters 17-601
Verifying Telephony-Service Security Parameters 17-603Configuring the CTL Client 17-604
Configuring the CTL Client on a Cisco Unified CME Router 17-604Configuring the CTL Client on a Router That is Not a Cisco Unified CME Router 17-606
Configuring the CAPF Server 17-609Configuring Ephone Security Parameters 17-612
Prerequisites 17-612Verifying Ephone Security Parameters 17-616
What to Do Next 17-616Configuring the CTL Provider 17-616
Verifying the CTL Provider 17-618What to Do Next 17-618
Configuring the Registration Authority 17-619What to Do Next 17-621
Entering the Authentication String on the Phone 17-622Prerequisites 17-622Restrictions 17-622What to Do Next 17-623
Manually Importing the MIC Root Certificate 17-623Prerequisites 17-623What to Do Next 17-626
Configuring Media Encryption (SRTP) in Cisco Unified CME 17-626Prerequisites 17-626Restrictions 17-626
What to Do Next 17-628Configuring Cisco Unified CME SRTP Fallback for H.323 Dial Peers 17-629Configuring Cisco Unity for Secure Cisco Unified CME Operation 17-630
Prerequisites 17-630Configuring Integration Between Cisco Unified CME and Cisco Unity 17-630Importing the Cisco Unity Root Certificate to Cisco Unified CME 17-631Configuring Cisco Unity Ports for Secure Registration 17-633
HTTPS Provisioning for Cisco Unified IP Phones 17-633xxiiCisco Unified Communications Manager Express System Administrator Guide
Prerequisites 17-633
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ContentsConfiguration Examples for Security 17-639Cisco IOS CA: Example 17-639Manually Importing MIC Root Certificate on the Cisco Unified CME Router: Example 17-640Telephony-Service Security Parameters: Example 17-642CTL Client Running on Cisco Unified CME Router: Example 17-642Secure Cisco Unified CME: Example 17-646Configuring HTTPS Support for Cisco Unified CME: Example 17-653
Where to Go Next 17-654
Additional References 17-655Related Documents 17-655Technical Assistance 17-655
Feature Information for Security 17-656
C H A P T E R 18 Configuring Directory Services 18-657
Contents 18-657
Information About Directory Services 18-657Local Directory 18-658External Directory 18-658Called-Name Display 18-658Directory Search 18-658
How to Configure Directory Services 18-659Configuring Local Directory Service 18-659SCCP: Defining a Name for a Directory Number 18-660
Prerequisites 18-660Restrictions 18-660
SCCP: Adding an Entry to a Local Directory 18-661Restrictions 18-661
SCCP: Configuring External Directory Service 18-662Prerequisites 18-663Restrictions 18-663
Called-Name Display 18-665Prerequisites 18-665Restrictions 18-665
Verifying Called-Name Display 18-666SIP: Defining a Name for a Directory Number 18-667
Prerequisites 18-667SIP: Configuring External Directory Service 18-668
Prerequisites 18-668xxiiiCisco Unified Communications Manager Express System Administrator Guide
Restrictions 18-668
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ContentsVerifying Directory Services 18-669
Configuration Examples for Directory Services 18-670Local Directory 18-670Called-Name Display 18-671
First Ephone-dn in the Overlay Set: Example 18-671Directory Name for an Overlaid Ephone-dn Set: Example 18-671Directory Name for a Hunt Group with Overlaid Ephone-dns: Example 18-672Directory Name for Non-Overlaid Ephone-dns: Example 18-673Ephone-dn Name for Overlaid Ephone-dns: Example 18-674
Additional References 18-675Related Documents 18-675Technical Assistance 18-675
Feature Information for Directory Services 18-676
C H A P T E R 19 Configuring Do Not Disturb 19-677
Contents 19-677
Information About Do Not Disturb 19-677SCCP: Do Not Disturb 19-678SIP: Do Not Disturb 19-678
How to Configure Do Not Disturb 19-679SCCP: Blocking Do Not Disturb 19-679
Prerequisites 19-679Restrictions 19-679Examples 19-680
SCCP: Verifying Do Not Disturb 19-681SIP: Configuring Do Not Disturb 19-681
Prerequisites 19-681Restrictions 19-681Examples 19-683
Where to Go Next 19-683
Additional References 19-684Related Documents 19-684Technical Assistance 19-684
Feature Information for Do Not Disturb 19-685
C H A P T E R 20 Configuring Enhanced 911 Services 20-687
Contents 20-687xxivCisco Unified Communications Manager Express System Administrator Guide
Prerequisites for Enhanced 911 Services 20-687
-
ContentsRestrictions for Enhanced 911 Services 20-688
Information About Enhanced 911 Services 20-688Overview of Enhanced 911 Services 20-689Call Processing for E911 Services 20-691Precautions for Mobile Phones 20-694Planning Your Implementation of Enhanced 911 Services 20-695Interactions with Existing Cisco Unified CME Features 20-697
Multiple Usages of an ELIN 20-697Number Translation 20-697Call Transfer 20-698Call Forward 20-698Call Blocking Features 20-698Call Waiting 20-698Three-Way Conference 20-698Dial-Peer Rotary 20-699Dial Plan Patterns 20-699Caller ID Blocking 20-699Shared Line 20-699
How to Configure Enhanced 911 Services 20-700Configuring the Emergency Response Location 20-700
Prerequisites 20-700Configuring Locations under Emergency Response Zones 20-702
Prerequisites 20-702Configuring Outgoing Dial Peers for Enhanced 911 Services 20-703
Configuring Dial Peers for Emergency Calls 20-703Configuring Dial Peers for Emergency Response Zones 20-704
Configuring a Dial Peer for Callbacks from the PSAP 20-705Assigning ERLs to Phones 20-707
Prerequisites 20-707Assigning an ERL to a Phones IP Subnet 20-707Assigning an ERL to a SIP Phone 20-708Assigning an ERL to a SCCP Phone 20-709Assigning an ERL to a Dial Peer 20-710
Configuring Customized Settings 20-711Using the Address Command for Two ELINS 20-713Enabling Call Detail Records 20-713
Output from a RADIUS Accounting Server 20-713Output from a Syslog Server 20-714Output from the show call history voice Command 20-714xxvCisco Unified Communications Manager Express System Administrator Guide
Verifying E911 Configuration 20-714
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ContentsTroubleshooting Enhanced 911 Services 20-716Error Messages 20-716
Configuration Examples for Enhanced 911 Services 20-716Enhanced E911 Services with Cisco Unified CME 4.2: Example 20-716Enhanced E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode: Example 20-718
Additional References 20-724Related Documents 20-724Technical Assistance 20-725
Feature Information for Enhanced 911 Services 20-726
C H A P T E R 21 Configuring Extension Mobility 21-727
Contents 21-727
Prerequisites for Configuring Extension Mobility 21-727
Restrictions 21-728
Information About Configuring Extension Mobility 21-728Extension Mobility 21-728Personal Speed Dials on an Extension Mobility Phone 21-729Cisco Unified CME Extension Mobility Enhancements 21-729Privacy on an Extension Mobility Phone 21-730Extension Mobility for SIP Phones Enhancement 21-731MIB Support for Extension Mobility in Cisco Unified SCCP IP Phones 21-731
How to Enable Extension Mobility 21-733Configuring Cisco Unified CME for Extension Mobility 21-733
Prerequisites 21-733Examples 21-736
Configuring a Logout Profile for an IP Phone 21-736Prerequisites 21-736Restrictions 21-736
Enabling an IP Phone for Extension Mobility 21-739Prerequisites 21-739Restrictions 21-739
Configuring Extension Mobility for SIP Phones 21-741Prerequisites 21-741
Enabling SIP Phones for Extension Mobility 21-744Prerequisites 21-744
Configuring a User Profile 21-745Prerequisites 21-745Restrictions 21-746xxviCisco Unified Communications Manager Express System Administrator Guide
Configuration Examples for Extension Mobility 21-748
-
ContentsConfiguring Extension Mobility for Use with SIP Phones: Example 21-748Configuring SIP Phones for Use with Extension Mobility: Example 21-749Logout Profile: Example 21-749Enabling an IP Phone for Extension Mobility: Example 21-750User Profile: Example 21-750
Where to Go Next 21-750
Additional References 21-751Related Documents 21-751Standards 21-751MIBs 21-751RFCs 21-751Technical Assistance 21-752
Feature Information for Extension Mobility 21-753
C H A P T E R 22 Configuring Fax Relay 22-755
Contents 22-755
Prerequisites for Fax Relay 22-755
Restrictions for Fax Relay 22-756
Information About Fax Relay 22-756Fax Relay and Equipment 22-756Feature Design of Cisco Fax Relay 22-757
Supported Gateways, Modules, and Voice Interface Cards for Fax Relay 22-758
How to Configure Fax Relay 22-758SCCP: Configuring Fax Relay 22-758Verifying and Troubleshooting Fax Relay Configuration 22-759
Configuration Examples for Fax Relay 22-760Fax Relay: Example 22-760
Additional References 22-760Related Documents 22-760Technical Assistance 22-761
Feature Information for Fax Relay 22-762
C H A P T E R 23 Configuring Feature Access Codes 23-763
Contents 23-763
Information About Feature Access Codes 23-763Feature Access Codes 23-764
How to Configure Feature Access Codes 23-765xxviiCisco Unified Communications Manager Express System Administrator Guide
Feature Access Codes 23-765
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ContentsVerifying Feature Access Codes 23-766
Configuration Examples for Feature Access Codes 23-767FAC: Example 23-767
Additional References 23-768Related Documents 23-768Technical Assistance 23-768
Feature Information for Feature Access Codes 23-769
C H A P T E R 24 Configuring Forced Authorization Code (FAC) 24-771
Contents 24-771
Information About Forced Authorization Code 24-771Forced Authorization Code Overview 24-771
How to Configure Forced Authorization Code 24-776Enabling Forced Authorization Code (FAC) on LPCOR Groups 24-776
Prerequisites 24-776Restrictions 24-777Examples 24-778
Defining Parameters for Authorization Package 24-780
Configuration Examples for Forced Authorization Code 24-782
Additional References 24-783Related Documents 24-783Technical Assistance 24-783
Feature Information for Forced Authorization Code 24-784
C H A P T E R 25 Configuring Headset Auto-Answer 25-785
Contents 25-785
Information About Headset Auto-Answer 25-785Auto-Answering Calls Using a Headset 25-786Difference Between a Line and a Button 25-786
How to Configure Headset Auto-Answer 25-788Headset Auto-Answer 25-788Verifying Headset Auto-Answer 25-789
Configuration Examples for Headset Auto-answer 25-789
Additional References 25-790Related Documents 25-790Technical Assistance 25-790
Feature Information for Headset Auto-Answer 25-791xxviiiCisco Unified Communications Manager Express System Administrator Guide
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ContentsC H A P T E R 26 Configuring Intercom Lines 26-793
Contents 26-793
Information About Intercom Lines 26-793Intercom Auto-Answer Lines 26-794Whisper Intercom 26-795SIP Intercom 26-796
Extension Number 26-797
How to Configure Intercom Lines 26-797SCCP: Configuring an Intercom Auto-Answer Line 26-797
Restrictions 26-797SCCP: Configuring Whisper Intercom 26-799
Prerequisites 26-799Restrictions 26-799Examples 26-800
SIP: Configuring an Intercom Auto-Answer Line 26-801Prerequisites 26-801Restrictions 26-801
SIP: Configuring Intercom Support 26-803Prerequisites 26-803Restrictions 26-803
Configuration Examples for Intercom Lines 26-805Intercom Lines: Example 26-805Configuring SIP Intercom Support: Example 26-805
Where to Go Next 26-805
Additional References 26-806Related Documents 26-806Technical Assistance 26-806
Feature Information for Intercom Lines 26-807
C H A P T E R 27 Configuring Loopback Call Routing 27-809
Contents 27-809
Information About Loopback Call Routing 27-809Loopback Call Routing 27-809
How to Configure Loopback Call Routing 27-810Loopback Call Routing 27-810
Restrictions 27-810Verifying Loopback Call Routing 27-815xxixCisco Unified Communications Manager Express System Administrator Guide
Configuration Examples for Loopback Call Routing 27-815
-
ContentsEnabling Loopback Call Routing: Example 27-815
Additional References 27-816Related Documents 27-816Technical Assistance 27-816
Feature Information for Loopback Call Routing 27-817
C H A P T E R 28 Configuring MLPP 28-819
Finding Feature Information 28-819
Contents 28-819
Prerequisites for MLPP 28-819
Information About MLPP 28-820Precedence 28-820
Basic Precedence Call Setup 28-821Preemption 28-822
Basic Preemption Call 28-823DSN Dialing Format 28-823
Service Digit 28-824Route Code 28-824Dialing Example 28-825
MLPP Service Domains 28-825MLPP Indication 28-827MLPP Announcements 28-828Automatic Call Diversion (Attendant Console) 28-829
How to Configure MLPP 28-830Enabling MLPP Service Globally in Cisco Unified CME 28-830
Prerequisites 28-830Restrictions 28-830Examples 28-832
Enabling MLPP Service on SCCP Phones 28-832Prerequisites 28-832Restrictions 28-832Examples 28-835
Enabling MLPP Service on Analog FXS Ports 28-836Prerequisites 28-836Examples 28-838
Configuring an MLPP Service Domain for Outbound Dial Peers 28-838Examples 28-839
Configuring MLPP Options 28-839xxxCisco Unified Communications Manager Express System Administrator Guide
Examples 28-842
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ContentsTroubleshooting MLPP Service 28-843
Additional References 28-843Related Documents 28-843Standards 28-844MIBs 28-844RFCs 28-844Technical Assistance 28-844
Feature Information for MLPP 28-845
C H A P T E R 29 Configuring Music on Hold 29-847
Contents 29-847
Prerequisites for Music on Hold 29-847
Restrictions for Music on Hold 29-847
Information About Music on Hold 29-848Music on Hold Summary 29-848Music on Hold 29-849Music on Hold from a Live Feed 29-849Multicast MOH 29-850Music on Hold for SIP Phones 29-850Music On Hold Enhancement 29-851Caching MOH Files for Enhanced System Performance 29-851
How to Configure Music on Hold 29-852Configuring Music on Hold from an Audio File 29-852
Prerequisites 29-852Restrictions 29-852
Examples 29-855Configuring Music on Hold from a Live Feed 29-855
Prerequisites 29-855Restrictions 29-855Examples 29-860
Configuring Music on Hold Groups to Support Different Media Sources 29-861Prerequisites 29-861Restrictions 29-861Examples 29-864
Assigning a MOH Group to a Directory Number 29-865Prerequisites 29-865Restrictions 29-865Examples 29-866xxxiCisco Unified Communications Manager Express System Administrator Guide
Assigning a MOH Group to all Internal Calls (SCCP Only) 29-867
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ContentsPrerequisites 29-867Restrictions 29-867Examples 29-868
Configuring Buffer Size for MOH Files 29-868Prerequisites 29-868Restrictions 29-868Examples 29-869
Verifying MOH File Caching 29-870Verifying Music on Hold Group Configuration 29-871
Additional References 29-873Related Documents 29-873Technical Assistance 29-873
Feature Information for Music on Hold 29-874
C H A P T E R 30 Configuring Paging 30-875
Contents 30-875
Restrictions for Paging 30-875
Information About Paging 30-875Audio Paging 30-876Paging Group Support for Cisco Unified SIP IP Phones 30-878
How to Configure Paging 30-879SCCP: Configuring a Simple Paging Group 30-879
Restrictions 30-879SCCP: Configuring a Combined Paging Group 30-881
Prerequisites 30-881SIP: Configuring Paging Group Support 30-884
Prerequisites 30-884Restrictions 30-884Troubleshooting Tips 30-887
Verifying Paging 30-888
Configuration Examples for Paging 30-888Example: Simple Paging Group 30-888Example: Combined Paging Groups 30-889Example: Configuring a Combined Paging Group of Cisco Unified SIP IP Phones and Cisco Unified SCCP IP Phones 30-890
Where to Go Next 30-893
Additional References 30-894Related Documents 30-894xxxiiCisco Unified Communications Manager Express System Administrator Guide
Technical Assistance 30-894
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ContentsFeature Information for Paging 30-895
C H A P T E R 31 Configuring Presence Service 31-897
Contents 31-897
Prerequisites for Presence Service 31-897
Restrictions for Presence Service 31-898
Information About Presence Service 31-898Presence Service 31-898BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing 31-900Device-Based BLF Monitoring 31-901Phone User Interface for BLF-Speed-Dial 31-902
How to Configure Presence Service 31-902Enabling Presence for Internal Lines 31-903
Restrictions 31-903Enabling a Directory Number to be Watched 31-904
Restrictions 31-904BLF Monitoring for Speed-Dials and Call Lists 31-906
Prerequisites 31-906Restrictions 31-906Examples 31-908What to Do Next 31-908
SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists 31-909Prerequisites 31-909Restrictions 31-909What to Do Next 31-911
Enabling BLF-Speed-Dial Menu 31-911Prerequisites 31-911Restrictions 31-911
Configuring Presence to Watch External Lines 31-912Prerequisites 31-912
Verifying Presence Configuration 31-914Troubleshooting Presence 31-915
Configuration Examples for Presence 31-917Presence in Cisco Unified CME: Example 31-917
Additional References 31-920Related Documents 31-920Technical Assistance 31-921
Feature Information for Presence Service 31-922xxxiiiCisco Unified Communications Manager Express System Administrator Guide
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ContentsC H A P T E R 32 Configuring Ring Tones 32-923
Contents 32-923
Information About Ring Tones 32-923Distinctive Ringing 32-924Customized Ring Tones 32-924On-Hold Indicator 32-924
How to Configure Ring Tones 32-925Distinctive Ringing 32-925
Prerequisites 32-925Customized Ring Tones 32-926
Prerequisites 32-926On-Hold Indicator 32-928SIP: Enabling Distinctive Ringing 32-929
Prerequisites 32-929Restrictions 32-929
Configuration Examples for Ring Tones 32-930Distinctive Ringing for Internal Calls: Example 32-930On-Hold Indicator: Example 32-930
Additional References 32-931Related Documents 32-931Technical Assistance 32-931
Feature Information for Ring Tones 32-932
C H A P T E R 33 Configuring Single Number Reach (SNR) 33-933
Contents 33-933
Information About Single Number Reach 33-933Single Number Reach: Overview 33-934SNR Enhancements 33-935
Hardware Conference 33-935Call Park, Call Pickup, and Call Retrieval 33-935Answer Too Soon Timer 33-935SNR Phone Stops Ringing After Mobile Phone Answers 33-935
Single Number Reach for Cisco Unified SIP IP Phones 33-936Virtual SNR DN for Cisco Unified SCCP IP Phones 33-937
How to Configure Single Number Reach 33-937SCCP: Configuring Single Number Reach 33-938
Prerequisites 33-938xxxivCisco Unified Communications Manager Express System Administrator Guide
Restrictions 33-938
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ContentsExamples 33-941SCCP: Configuring Single Number Reach Enhancements 33-942
Prerequisites 33-942Restrictions 33-942Examples 33-944
SIP: Configuring Single Number Reach 33-945Prerequisites 33-945Restrictions 33-945
SCCP: Configuring a Virtual SNR DN 33-948Prerequisites 33-949Restrictions 33-949
Additional References 33-951Related Documents 33-951Technical Assistance 33-951
Feature Information for Single Number Reach 33-952
C H A P T E R 34 Customizing Soft Keys 34-953
Contents 34-953
Information About Soft Keys 34-953Soft Keys on IP Phones 34-954Account Code Entry 34-955Hookflash Soft Key 34-956Feature Blocking 34-956Feature Policy Soft Key Control 34-957Immediate Divert for SIP IP Phones 34-957Programmable Line Keys (PLK) 34-958
How to Customize Soft Keys 34-965SCCP: Modifying Soft-Key Display 34-965
Prerequisites 34-965Restrictions 34-965What to Do Next 34-968
SIP: Modifying Soft-Key Display 34-969Prerequisites 34-969Restrictions 34-969What to Do Next 34-971
Verifying Soft-Key Configuration 34-971Enabling Flash Soft Key 34-972
Restrictions 34-972xxxvCisco Unified Communications Manager Express System Administrator Guide
Verifying Flash Soft-Key Configuration 34-973
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ContentsConfiguring Feature Blocking 34-974Prerequisites 34-974
Verifying Feature Blocking 34-976SIP: Configuring Immediate Divert (iDivert) Soft Key 34-976
Restrictions 34-976SCCP: Configuring Service URL Button on a Line Key 34-978SIP: Configuring Service URL Button For Voice Hunt Gropus On A Phone Line Key 34-980SCCP: Configuring Feature Buttons on a Line Key 34-981
Restrictions 34-981SIP: Configuring Feature Buttons on a Line Key 34-984
Configuration Examples for Soft Keys 34-985Modifying Soft-Key Display: Example 34-986Modifying the HLog Soft Key for Ephone Hunt Groups: Example 34-986Enabling Flash Soft Key for PSTN Calls: Example 34-986Park and Transfer Blocking: Example 34-987Conference Blocking: Example 34-987Immediate Divert (iDivert) Configuration: Example 34-987SCCP: Configuring URL Buttons on a Line Key: Example 34-988SIP: Configuring URL Buttons on a Line Key: Example 34-988SCCP: Configuring Feature Button on a Line Key: Example 34-988SIP: Configuring Feature Button on a Line Key: Example 34-988
Where to Go Next 34-989
Additional References 34-989Related Documents 34-989Technical Assistance 34-989
Feature Information for Soft Keys 34-990
C H A P T E R 35 Configuring Speed Dial 35-993
Contents 35-993
Information About Speed Dial 35-993Speed Dial Summary 35-994Speed Dial Buttons and Abbreviated Dialing 35-995Bulk-Loading Speed Dial Numbers 35-995Monitor-Line Button for Speed Dial 35-996DSS (Direct Station Select) Service 35-997Phone User-Interface for Speed Dial and Fast Dial 35-997
How to Configure Speed Dial 35-998Enabling a Local Speed Dial Menu 35-998xxxviCisco Unified Communications Manager Express System Administrator Guide
Prerequisites 35-998
-
ContentsRestrictions 35-998DSS Service 35-1000
Prerequisites 35-1000SCCP: Enabling a Personal Speed Dial Menu 35-1001
Restrictions 35-1001SCCP: Defining Speed-Dial Buttons and Abbreviated Dialing 35-1002
Restrictions 35-1002Bulk-Loading Speed-Dial 35-1004
Prerequisites 35-1004Restrictions 35-1004
SCCP: Verifying Bulk Speed-Dial Parameters 35-1005User Interface for Speed-Dial and Fast-Dial 35-1006
Prerequisites 35-1006Restrictions 35-1006What to Do Next 35-1007
SIP: Defining Speed-Dial Buttons 35-1007Prerequisites 35-1007Restrictions 35-1007Examples 35-1008
Configuration Examples for Speed Dial 35-1008Enabling a Local Speed Dial Menu: Example 35-1009SIP: Personal Speed Dial Menu: Example 35-1009Speed-Dial Buttons and Abbreviated Dialing: Example 35-1009Bulk-Loading Speed Dial: Example 35-1010Speed-Dial and Fast-Dial User Interface: Example 35-1010
Where to Go Next 35-1010
Additional References 35-1011Related Documents 35-1011Technical Assistance 35-1011
Feature Information for Speed Dial 35-1012
C H A P T E R 36 Configuring Video Support 36-1013
Contents 36-1013
Prerequisites for Video Support 36-1013
Restrictions for Video Support 36-1014
Information About Video Support 36-1015Video Support Overview 36-1016SIP Trunk Video Support 36-1016xxxviiCisco Unified Communications Manager Express System Administrator Guide
Matching Endpoint Capabilities 36-1017
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ContentsRetrieving Video Codec Information 36-1017Call Fallback to Audio-Only 36-1017Call Setup for Video Endpoints 36-1018
Call Setup Between Two Local SCCP Endpoints 36-1018Call Setup Between SCCP and H.323 Endpoints 36-1018Call Setup Between Two SCCP Endpoints Across an H.323 Network 36-1018
SIP Endpoint Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971 36-1019Video and Camera Configuration for Cisco Unified IP Phones 36-1019Bandwidth Control for SIP Video Calls 36-1020
Flow of the RTP Video Stream 36-1020
How to Configure Video 36-1021SIP: Enabling Video and Camera Support on Cisco Unified IP Phones 9951 and 9971 36-1021
Prerequisites 36-1021Restrictions 36-1021
SIP: Applying Video and Camera Configuration to Cisco IP Phones 8961, 9951, and 9971 36-1026Prerequisites 36-1026
SIP: Configuring Video Bandwidth Control for SIP to SIP Video Calls 36-1027Prerequisites 36-1027
Support for Video Streams Across H.323 Networks 36-1029Prerequisites 36-1029Restrictions 36-1029
System-Level Video Capabilities 36-1030Video Capabilities on a Phone 36-1031
Prerequisites 36-1031Verifying Video Support 36-1033Troubleshooting Video Support 36-1033
Where to Go Next 36-1034
Additional References 36-1035Related Documents 36-1035Technical Assistance 36-1035
Feature Information for Video Support 36-1036
C H A P T E R 37 Configuring SSL VPN Client for SCCP IP Phones 37-1037
Contents 37-1037
Information About SSL VPN Client 37-1037SSL VPN Support on Cisco Unified CME with DTLS 37-1037
Phone or Client Authentication 37-1038SSL VPN Client Support on SCCP IP Phones 37-1040xxxviiiCisco Unified Communications Manager Express System Administrator Guide
How to Configure SSL VPN Client 37-1040
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ContentsConfiguring SSL VPN Client with ASA as VPN Headend 37-1041Prerequisites 37-1041Basic Configuration on Cisco Unified CME 37-1041Configuring Cisco Unified CME as CA Server 37-1047Verifying Phone Registration and Phone Load 37-1051Configuring ASA (Gateway) as VPN Headend 37-1051Configuring VPN Group and Profile on Cisco Unified CME 37-1055Associating VPN Group and Profile to SCCP IP Phone 37-1057
37-1058
Configuring Alternate TFTP Address on Phone 37-1060Registering Phone from a Remote Location 37-1061
Configuring SSL VPN Client with DTLS on Cisco Unified CME as VPN Headend 37-1061Setting Up the Clock, Hostname, and Domain Name 37-1062Configuring Trustpoint and Enrolling with the Certificates 37-1063Configuring VPN Gateway 37-1063Configuring User Database 37-1063Configuring Virtual Context 37-1064Configuring Group Policy 37-1064Verifying the IOS SSL VPN Connection 37-1065Configuring Cisco Unified SCCP IP Phones for SSL VPN 37-1065Configuration on Cisco Unified SCCP IP Phone 37-1066Configuring SSL VPN on Cisco Unified CME 37-1067VPN Phone Redundancy Support for Cisco Unified CME with DTLS 37-1068
Configuration Examples for SSL VPN Client 37-1068SSL VPN with ASA as VPN Headend: Example 37-1069SSL VPN with DTLS on CME as VPN Headend: Example 37-1071
Additional References 37-1073Related Documents 37-1073Technical Assistance 37-1073
Feature Information for SSL VPN Client 37-1074
C H A P T E R 38 Configuring Automatic Line Selection 38-1075
Contents 38-1075
Information About Automatic Line Selection 38-1075Automatic Line Selection for Incoming and Outgoing Calls 38-1075
How to Configure Automatic Line Selection 38-1076Automatic Line Selection 38-1076
Restrictions 38-1076xxxixCisco Unified Communications Manager Express System Administrator Guide
Verifying Automatic Line Selection 38-1079
-
ContentsConfiguration Examples for Automatic Line Selection 38-1079Automatic Line Selection: Example 38-1079
Additional References 38-1080Related Documents 38-1080Technical Assistance 38-1080
Feature Information for Automatic Line Selection 38-1081
C H A P T E R 39 Configuring Barge and Privacy 39-1083
Contents 39-1083
Information About Barge and Privacy 39-1083Barge and cBarge 39-1083
Barge (SIP) 39-1084cBarge (SCCP and SIP) 39-1084
Privacy and Privacy on Hold 39-1085
How to Configure Barge and Privacy 39-1086SCCP: Configuring the cBarge Soft Key 39-1086
Prerequisites 39-1086Restrictions 39-1086Examples 39-1088
SIP: Enabling Barge and cBarge Soft Keys 39-1088Prerequisites 39-1088Restrictions 39-1088Examples 39-1090
Privacy and Privacy on Hold 39-1090Prerequisites 39-1090Restrictions 39-1090Examples 39-1092
SIP: Enabling Privacy and Privacy on Hold 39-1093Prerequisites 39-1093Restrictions 39-1093Examples 39-1095
Additional References 39-1096Related Documents 39-1096Technical Assistance 39-1096
Feature Information for Barge and Privacy 39-1097
C H A P T E R 40 Configuring Call Blocking 40-1099
Contents 40-1099xlCisco Unified Communications Manager Express System Administrator Guide
-
ContentsInformation About Call Blocking 40-1099Call Blocking Based on Date and Time (After-Hours Toll Bar) 40-1100After-Hours Pattern-Blocking Support for Regular Expressions 40-1100Call Blocking Override 40-1101Class of Restriction 40-1102
How to Configure Call Blocking 40-1102Configuring Call Blocking 40-1102
Prerequisites 40-1103Restrictions 40-1103
Configuring Call Blocking Exemption for a Dial Peer 40-1105SCCP: Configuring Call Blocking Override for All Phones 40-1106
Prerequisites 40-1106Restrictions 40-1106
SCCP: Configuring Call Blocking Exemption for an Individual Phone 40-1107Restrictions 40-1107
SIP: Configuring Call Blocking Exemption for an Individual Phone or Directory Number 40-1108Verifying Call Blocking Configuration 40-1109SCCP: Applying Class of Restriction to a Directory Number 40-1110
Prerequisites 40-1110Restrictions 40-1110
SIP: Applying Class of Restriction to Directory Number 40-1111Prerequisites 40-1111Restrictions 40-1112
Verifying Class of Restriction 40-1113
Configuration Examples for Call Blocking 40-1114Call Blocking: Example 40-1115Class of Restriction: Example 40-1115
Configuring After-Hours Block Patterns of Regular Expressions: Example 40-1116
Where to Go Next 40-1117
Additional References 40-1117Related Documents 40-1117Technical Assistance 40-1118
Feature Information for Call Blocking 40-1119
C H A P T E R 41 Configuring Call Park 41-1121
Contents 41-1121
Information About Call Park 41-1121Call Park Enhancements in Cisco Unified CME 7.1 41-1122xliCisco Unified Communications Manager Express System Administrator Guide
Basic Call Park 41-1123
-
ContentsViewing Active Parked Calls 41-1124Configuring User Interface to View Active List of Parked Calls 41-1124
Prerequisites 41-1124Restrictions 41-1124
Directed Call Park 41-1125Park Reservation Groups 41-1126Dedicated Call-Park Slots 41-1126Call-Park Blocking 41-1128Call-Park Redirect 41-1128Call Park Recall Enhancement 41-1128Park Monitor 41-1128
How to Configure Call Park 41-1130Enabling Call Park or Directed Call Park 41-1130
Prerequisites 41-1130Restrictions 41-1130Examples 41-1134
Verifying Call Park 41-1136Configuring Timeout Duration for Recalled Calls 41-1136
Prerequisites 41-1137Configuring Timeout Duration for Recalled Calls: Example 41-1137Troubleshooting Call Park 41-1137
Configuration Examples for Call Park 41-1138Basic Call Park: Example 41-1138Phone Blocked From Using Call Park: Example 41-1138Call-Park Redirect: Example 41-1139Configuring Call Park Recall: Example 41-1139
Where to Go Next 41-1139
Additional References 41-1140Related Documents 41-1140Technical Assistance 41-1141
Feature Information for Call Park 41-1142
C H A P T E R 42 Call Restriction Regulations 42-1143
Finding Feature Information 42-1143
Contents 42-1143
Prerequisites for LPCOR 42-1143
Information About LPCOR 42-1144LPCOR Overview 42-1144xliiCisco Unified Communications Manager Express System Administrator Guide
LPCOR Policy and Resource Groups 42-1145
-
ContentsDefault LPCOR Policy 42-1146How LPCOR Policies are Associated with Resource Groups 42-1146
Analog Phones 42-1146IP Phones 42-1147PSTN Trunks 42-1147VoIP Trunks 42-1147
LPCOR Support for Supplementary Services 42-1148Phone Display and Warning Tone for LPCOR 42-1150LPCOR VSAs 42-1151
How to Configure LPCOR 42-1151Defining a LPCOR Policy 42-1151
Examples 42-1153Associating a LPCOR Policy with Analog Phone or PSTN Trunk Calls 42-1154
Prerequisites 42-1154Examples 42-1156
Associating a LPCOR Policy with VoIP Trunk Calls 42-1157Prerequisites 42-1157Restrictions 42-1158Examples 42-1159
Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls 42-1160Prerequisites 42-1160Restrictions 42-1160Examples 42-1162
Associating LPCOR with Mobile Phone Calls 42-1164Prerequisites 42-1164Restrictions 42-1164Examples 42-1166
Verifying LPCOR Configuration 42-1168
Configuration Examples for LPCOR 42-1169LPCOR for Cisco Unified CME: Example 42-1169Cisco 3800 Series Integrated Services Router: Example 42-1172
Additional References 42-1180Related Documents 42-1180Standards 42-1180MIBs 42-1180RFCs 42-1180Technical Assistance 42-1181
Feature Information for LPCOR 42-1182xliiiCisco Unified Communications Manager Express System Administrator Guide
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ContentsC H A P T E R 43 Configuring Call Transfer and Forwarding 43-1183
Contents 43-1183
Information About Call Transfer and Forwarding 43-1183Call Forwarding 43-1184
Selective Call Forwarding 43-1184Call Forward Unregistered 43-1185B2BUA Call Forwarding for SIP Devices 43-1186Call Forward All Synchronization for SIP Phones 43-1186Call Transfer 43-1187
Call Transfer Blocking 43-1187Trunk-to-Trunk Transfer Blocking for Toll Fraud Prevention on Cisco Unified SIP IP Phones 43-1188
transfer-pattern 43-1188transfer max-length 43-1190conference max-length 43-1190conference-pattern blocked 43-1190
43-1191
Configuring the Maximum Number of Digits for a Conference Call 43-1191Prerequisites 43-1191DETAILED STEPS 43-1192
Configuring Conference Blocking Options for Phones 43-1192Prerequisites 43-1192transfer-pattern blocked 43-1194conference transfer-pattern 43-1195Call-Transfer Recall 43-1195Consultative-Transfer Enhancements in Cisco Unified CME 4.3 and Later Versions 43-1196Consultative Transfer With Direct Station Select 43-1196
H.450.2 and H.450.3 Support 43-1197Tips for Using H.450 Standards 43-1199
Transfer Method Recommendations by Cisco Unified CME Version 43-1200H.450.12 Support 43-1201Hairpin Call Routing 43-1201
Tips for Using Hairpin Call Routing 43-1203H.450 Tandem Gateways 43-1204
Tips for Using H.450 Tandem Gateways 43-1206Dial Peers 43-1206QSIG Supplementary Services 43-1206Disabling SIP Supplementary Services for Call Forward and Call Transfer 43-1208Typical Network Scenarios for Call Transfer and Call Forwarding 43-1209xlivCisco Unified Communications Manager Express System Administrator Guide
Cisco CME 3.1 or Later and Cisco IOS Gateways 43-1209
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ContentsCisco CME 3.0 or an Earlier Version and Cisco IOS Gateways 43-1210Cisco CME 3.1 or Later, Non-H.450 Gateways, and Cisco IOS Gateways 43-1210Cisco Unified CME, Non-H.450 Gateways, and Cisco IOS Gateways 43-1211Cisco CME 3.1 or Later, Cisco Unified Communications Manager, and Cisco IOS Gateways 43-1211Cisco CME 3.0 or an Earlier Version, Cisco Unified Communications Manager, and Cisco IOS Gateways 43-1212
How to Configure Call Transfer and Forwarding 43-1212Enabling Call Transfer and Forwarding at System-Level 43-1213
Prerequisites 43-1213Restrictions 43-1213
Call Forwarding for a Directory Number 43-1218Restrictions 43-1219
Call Transfer for a Directory Number 43-1221Prerequisites 43-1221
SCCP: Configuring Call Transfer Options for Phones 43-1222Restrictions 43-1223
SCCP: Verifying Call Transfer 43-1225SIP: Specifying Transfer Patterns for Trunk-to-Trunk Calls and Conferences 43-1226Prerequisites 43-1226Restrictions 43-1226Conference max-length 43-1228SIP: Blocking Trunk-to-Trunk Call Transfers 43-1228Prerequisites 43-1228Restrictions 43-1229
Enabling H.450.12 Capabilities 43-1230Restrictions 43-1230
Enabling H.323-to-H.323 Connection Capabilities 43-1232Restrictions 43-1232
Forwarding Calls Using Local Hairpin Routing 43-1234Enabling H.450.7 and QSIG Supplementary Services at a System-Level 43-1236
Prerequisites 43-1236Restrictions 43-1236
Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer 43-1237Prerequisites 43-1237Restrictions 43-1237
Disabling SIP Supplementary Services for Call Forward and Call Transfer 43-1239Prerequisites 43-1239Restrictions 43-1239xlvCisco Unified Communications Manager Express System Administrator Guide
Enabling Interworking with Cisco Unified Communications Manager 43-1241
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ContentsPrerequisites 43-1242Configuring Cisco CME 3.1 or Later to Interwork with Cisco Unified Communications Manager 43-1242Enabling Cisco Unified Communications Manager to Interwork with Cisco Unified CME 43-1245Troubleshooting Transfer and Forwarding Configuration 43-1246
SIP: Configuring SIP-to-SIP Phone Call Forwarding 43-1247Prerequisites 43-1247Restrictions 43-1247
SIP: Configuring Call Forward Unregistered for SIP IP Phones 43-1250Prerequisites 43-1250Troubleshooting Tips 43-1250
Configuring Keepalive Timer Expiration in SIP Phones 43-1252SIP: Configuring Call-Forwarding-All Soft Key URI 43-1253
Prerequisites 43-1253Restrictions 43-1253
SIP: Specifying Number of 3XX Responses To be Handled 43-1254Prerequisites 43-1254
SIP: Configuring Call Transfer 43-1255Prerequisites 43-1255Restrictions 43-1255
Configuration Examples for Call Transfer and Forwarding 43-1257H.450.2 and H.450.3: Example 43-1257Basic Call Forwarding: Example 43-1258Call Forwarding Blocked for Local Calls: Example 43-1258Configuring Transfer Patterns: Example 43-1258Configuring Maximum Length of Transfer Number: Example 43-1258Configuring Conference Transfer Patterns: Example 43-1259Blocking All Call Transfers: Example 43-1259Selective Call Forwarding: Example 43-1259Call Transfer: Example 43-1259Call-Transfer Recall: Example 43-1260H.450.12: Example 43-1261H.450.7 and QSIG Supplementary Services: Example 43-1261Cisco Unified CME and Cisco Unified Communications Manager in Same Network: Example 43-1261H.450 Tandem Gateway Working with Cisco Unified CME and Cisco Unified Communications Manager: Example 43-1263Forwarding Calls to Cisco Unity Express: Example 43-1265xlviCisco Unified Communications Manager Express System Administrator Guide
Configuring Call Forward Unregistered for SIP IP Phones: Example 43-1266
-
ContentsConfiguring Keepalive Timer Expiration in SIP Phones: Example 43-1266
Where to Go Next 43-1267
Additional References 43-1267Related Documents 43-1267Technical Assistance 43-1268
Feature Information for Call Transfer and Forwarding 43-1269
C H A P T E R 44 Configuring Call Coverage Features 44-1273
Contents 44-1273
Information About Call Coverage Features 44-1273Call Coverage Summary 44-1274Call Hunt 44-1275Call Pickup 44-1276Call Waiting 44-1278
Call-Waiting Beep for SCCP Phones 44-1278Call-Waiting Ring for SCCP Phones 44-1279Cancel Call Waiting 44-1279
Callback Busy Subscriber 44-1279Hunt Groups 44-1280
Ephone-Hunt Groups and Voice Hunt-Groups Comparison 44-1281Sequential Hunt Groups 44-1282Peer Hunt Groups 44-1283Longest-Idle Hunt Groups 44-1284Parallel Hunt Groups (Call Blast) 44-1285
Viewing and Joining Voice Hunt Groups 44-1285Restrictions and Limitations 44-1286
SCCP: Enabling User Interface to View, Join, and Unjoin Voice Hunt Groups 44-1286Prerequisites 44-1286Example 44-1287
SCCP: Configuring Service URL Button On A Line Key 44-1287Examples 44-1289
SIP: Configuring Service URL Button On A Line Key 44-1289Examples 44-1290Displaying Support for the Name of a Called Voice Hunt-Group 44-1291Support for Voice Hunt Group Descriptions 44-1292Preventing Local Call Forwarding to the Final Agent in a Voice Hunt-Groups 44-1292Enhancement of Support for Ephone-Hunt Group Agent Statistics 44-1293Hunt Group Agent Availability Options 44-1293xlviiCisco Unified Communications Manager Express System Administrator Guide
Dynamic Ephone Hunt Group Membership 44-1295
-
ContentsDynamically Joining or Unjoining Multiple Voice Hunt Groups 44-1296Agent Status Control 44-1297Automatic Agent Status Not-Ready 44-1298
Night Service 44-1298Overlaid Ephone-dns 44-1300
Shared-Line Overlays 44-1301Call Waiting for Overlaid Ephone-dns 44-1302Extending Calls for Overlaid Ephone-dns to Other Buttons on the Same Phone 44-1304
How to Configure Call Coverage Features 44-1305SCCP: Configuring Call Hunt 44-1306
What to Do Next 44-1307SCCP: Verifying Call Hunt 44-1308SIP: Configuring Call Hunt 44-1309
What to Do Next 44-1310Enabling Call Pickup 44-1310
Prerequisites 44-1310Restrictions 44-1310Examples 44-1313
SCCP: Configuring Call-Waiting Indicator Tone 44-1314Restrictions 44-1314
SCCP: Verifying Call-Waiting Indicator Tone 44-1315SCCP: Configuring Cancel Call Waiting 44-1316
Prerequisites 44-1316Restrictions 44-1316Examples 44-1318
SIP: Enabling Call Waiting 44-1318Prerequisites 44-1318
SCCP: Configuring Ephone-Hunt Groups 44-1320Prerequisites 44-1320Restrictions 44-1320
SCCP: Verifying Ephone Hunt Groups 44-1326Configuring Voice-Hunt Groups 44-1328
Prerequisites 44-1328Restrictions 44-1329
SCCP: Verifying Voice Hunt Groups 44-1332SCCP: Enabling Audible Tone for Successful Login and Logout of a Hunt Group 44-1336
Prerequisites 44-1336Restrictions 44-1336Example 44-1337xlviiiCisco Unified Communications Manager Express System Administrator Guide
Enabling the Collection of Call Statistics for Voice Hunt-Groups 44-1337
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ContentsPrerequisites 44-1337Restrictions 44-1337
Associating a Name with a Called Voice Hunt-Group 44-1339Prerequisites 44-1339Restrictions 44-1339
Preventing Local Call Forwarding to Final Agent in Voice Hunt-Groups 44-1341Prerequisites 44-1341
SCCP: Configuring Night Service 44-1342Restrictions 44-1342
SCCP: Verifying Night Service 44-1346SCCP: Configuring Overlaid Ephone-dns 44-1348
Restrictions 44-1348SCCP: Verifying Overlaid Ephone-dns 44-1352
Configuration Examples for Call Coverage Features 44-1353Call Hunt: Examples 44-1353
Ephone-dn Dial-Peer Preference: Example 44-1353Huntstop Disabled: Example 44-1354Channel Huntstop: Example 44-1354SIP Call Hunt: Example 44-1355
Call Pickup: Example 44-1355Call-Waiting Beep: Example 44-1355Call-Waiting Ring: Example 44-1356Hunt Group: Examples 44-1356
Sequential Ephone-Hunt Group: Example 44-1356Peer Ephone-Hunt Group: Example 44-1357Longest-Idle Ephone-Hunt Group: Example 44-1357Longest-Idle Ephone-Hunt Group Using From-Ring Option: Example 44-1357Sequential Hunt Group: Example 44-1358Preventing Local Call Forwarding in Parallel Voice Hunt-Groups: Example 44-1358Associating a Name with a Called Voice Hunt-Group: Example 44-1359Specifying a Description for a Voice Hunt-Group: Example 44-1360Logout Display: Example 44-1360Displaying Total Logged-In Time and Total Logged-Out Time for Each Hunt-Group Agent : Example 44-1360Dynamic Membership To Ephone-Hunt: Example 44-1362Dynamic Membership To Voice Hunt-Group: Example 44-1362Agent Status Control: Example 44-1362Automatic Agent Not-Ready: Example 44-1363Call Statistics From a Voice Hunt Group: Example 44-1363xlixCisco Unified Communications Manager Express System Administrator Guide
Night Service: Examples 44-1365
-
ContentsOverlaid Ephone-dns Examples 44-1366Overlaid Ephone-dn: Example 44-1366Overlaid Dual-Line Ephone-dn: Example 44-1367Shared-line Overlaid Ephone-dns: Example 44-1368Overlaid Ephone-dn with Call Waiting: Example 44-1368Overlaid Ephone-dns with Rollover Buttons: Example 44-1369Called Directory Name Display for Overlaid Ephone-dns: Example 44-1370Called Ephone-dn Name Display for Overlaid Ephone-dns: Example 44-1372
Where to Go Next 44-1372
Additional References 44-1374Related Documents 44-1374Technical Assistance 44-1375
Feature Information for Call Coverage Features 44-1376
C H A P T E R 45 Configuring Caller ID Blocking 45-1381
Contents 45-1381
Restrictions for Caller ID Blocking 45-1381
Information about Caller ID Blocking 45-1381Caller ID Blocking on Outbound Calls 45-1382
How to Configure Caller ID Blocking 45-1382SCCP: Blocking Caller ID For All Outbound Calls 45-1382
Restrictions 45-1382SCCP: Blocking Caller ID From a Directory Number 45-1383Verifying Caller ID Blocking 45-1385
Configuration Examples for Caller ID Blocking 45-1386Caller ID Blocking Code: Example 45-1386SCCP: Caller ID Blocking for Outbound Calls from a Directory Number: Example 45-1386
Additional References 45-1386Related Documents 45-1386Technical Assistance 45-1387
Feature Information for Caller ID Blocking 45-1388
C H A P T E R 46 Configuring Conferencing 46-1389
Contents 46-1389
Restrictions for Conferencing 46-1389
Information About Conferencing 46-1390Conferencing Overview 46-1390lCisco Unified Communications Manager Express System Administrator Guide
Conferencing with Octo-Lines 46-1390
-
ContentsSecure Conferencing Limitation 46-1390Ad Hoc Conferencing 46-1391
Multi-Party Ad Hoc Conferencing for More Than Three Parties 46-1391Meet-Me Conferencing in Cisco Unified CME 4.1 and Later versions 46-1392
Soft Keys for Conference Functions 46-1393Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 46-1393
Dial Plan 46-1395
How to Configure Conferencing 46-1395Modifying the Default Configuration for Three-Party Ad Hoc Conferencing 46-1396
Restrictions 46-1396SCCP: Configuring Conferencing Options on a Phone 46-1397
Prerequisites 46-1397What to Do Next 46-1399
SIP: Configuring Conferencing Options on a Phone 46-1399Prerequisites 46-1399Restrictions 46-1399What to Do Next 46-1400
Verifying Three-Party Ad Hoc Conferencing 46-1400Troubleshooting Three-Party Ad Hoc Conferencing 46-1401
SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in Cisco Unified CME 4.1 and Later Versions 46-1401
Prerequisites 46-1401Restrictions 46-1401DSP Farm Services for a Voice Card 46-1402SCCP: Configuring Join and Leave Tones 46-1402SCCP: Configuring SCCP for Cisco Unified CME 46-1404SCCP: Configuring the DSP Farm 46-1405SCCP: Associating Cisco Unified CME with a DSP Farm Profile 46-1407Multi-Party Ad Hoc and Meet-Me Conferencing 46-1408SCCP: Configuring Multi-Party Ad Hoc Conferencing and Meet-Me Numbers 46-1410SCCP: Configuring Conferencing Options for a Phone 46-1412What to Do Next 46-1415
SCCP: Verifying Multi-Party Ad Hoc and Meet-Me Conferencing 46-1415show ephone-dn conference: Example 46-1415show telephony-service conference hardware detail: Example 46-1415
SCCP: Configuring Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 46-1415Prerequisites 46-1415Restrictions 46-1416Examples 46-1417liCisco Unified Communications Manager Express System Administrator Guide
What to Do Next 46-1422
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ContentsConfiguration Examples for Conferencing 46-1423Basic Conferencing: Example 46-1423End of Conference Options: Example 46-1424DSP Farm and Cisco Unified CME on the Same Router: Example 46-1425DSP Farm and Cisco Unified CME on Different Routers: Example 46-1429
Cisco Unified CME Router Configuration: Example 46-1430DSP Farm Router Configuration: Example 46-1436
Where to Go Next 46-1438
Additional References 46-1439Related Documents 46-1439Technical Assistance 46-1439
Feature Information for Conferencing 46-1440
C H A P T E R 47 Creating Templates 47-1441
Contents 47-1441
Information About Templates 47-1441Phone Templates 47-1442Ephone-dn Templates 47-1442
How to Configure Templates 47-1442Ephone Templates 47-1443
Prerequisites 47-1443Ephone-dn Templates 47-1444SCCP: Verifying Templates 47-1445SIP: Creating and Applying Templates to SIP Phones 47-1446
Prerequisites 47-1446Examples 47-1449
Configuration Examples for Creating Templates 47-1449Using Ephone Template to Block The Use of Park and Transfer Soft Keys 47-1449Using Ephone-dn Template to Set Call Forwarding 47-1450
Where to Go Next 47-1450
Additional References 47-1450Related Documents 47-1450Technical Assistance 47-1451
Feature Information for Creating Templates 47-1452
C H A P T E R 48 Modifying Cisco Unified IP Phone Options 48-1453
Contents 48-1453liiCisco Unified Communications Manager Express System Administrator Guide
Information About Cisco Unified IP Phone Options 48-1454
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ContentsClear Directory Entries 48-1454Customized Background Images for Cisco Unified IP Phone 7970 48-1454Customized Button Layout 48-1455Customized Phone User Interface Services 48-1456Fixed Line/Feature Buttons for Cisco Unified IP Phone 7931G 48-1457Header Bar Display 48-1457Phone Labels 48-1458Programmable Vendor Parameters for Phones 48-1458Push-to-Talk 48-1458Support for Cisco Jabber 48-1459Cisco Jabber Client Support On CME 48-1460
Restrictions 48-1461System Message Display 48-1461URL Provisioning for Feature Buttons 48-1462My Phone Apps for Cisco Unified SIP IP Phones 48-1462
How to Configure Cisco Unified IP Phone Options 48-1464Enabling Edit User Settings 48-1465
Prerequisites 48-1465Configuring Cisco Jabber 48-1467
Prerequisites 48-1467Restrictions 48-1467
Clearing Call-History Details from a SCCP Phone 48-1469Prerequisites 48-1469Troubleshooting Tips 48-1470
Configuring Dial Rules for Cisco Softphone SIP Client 48-1471Prerequisites 48-1471
SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G 48-1473Prerequisites 48-1473What to Do Next 48-1474
Configuring Button Layout on SCCP Phones 48-1475Prerequisites 48-1475Examples 48-1476
Configuring Button Layout on SIP Phones 48-1477Prerequisites 48-1477Restrictions 48-1477
SIP: Configuring Service URL Button on a Line Key 48-1480Examples 48-1481
SCCP: Configuring Service URL Button on a Line Key 48-1482Examples 48-1483liiiCisco Unified Communications Manager Express System Administrator Guide
SIP: Configuring Feature Button on a Line Key 48-1484
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ContentsExamples 48-1485SCCP: Configuring Feature Button on a Line Key 48-1486
Restrictions 48-1486Examples 48-1487
Blocking Local Services on Phone User Interface 48-1488Prerequisites 48-1488
SCCP: Modifying Header Bar Display 48-1489Prerequisites 48-1489What to Do Next 48-1490
SIP: Modifying Header Bar Display 48-1491Prerequisites 48-1491Restrictions 48-1491What to Do Next 48-1492
Verifying Header Bar Display 48-1492Troubleshooting Header Bar Display 48-1493SCCP: Creating Labels for Directory Numbers 48-1493
Prerequisites 48-1493What to Do Next 48-1494
SIP: Creating Labels for Directory Numbers 48-1494Prerequisites 48-1494Restrictions 48-1494What to Do Next 48-1495
Verifying Labels 48-1496SCCP: Modifying System Message Display 48-1496
What to Do Next 48-1497Verifying System Message Display 48-1498Troubleshooting System Message Display 48-1498SCCP: Provisioning URLs for Feature Buttons 48-1499
Restrictions 48-1499What to Do Next 48-1500
SIP: Provisioning URLs for Feature Buttons 48-1501Prerequisites 48-1501Restrictions 48-1501What to Do Next 48-1502
Troubleshooting URL Provisioning for Feature Buttons 48-1502SCCP: Modifying Vendor Parameters for All Phones 48-1503
Restrictions 48-1503What to Do Next 48-1504
SCCP: Modifying Vendor Parameters For a Specific Phone 48-1505livCisco Unified Communications Manager Express System Administrator Guide
Restrictions 48-1505
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ContentsWhat to Do Next 48-1506Troubleshooting Vendor Parameter Configuration 48-1507SCCP: Configuring One-Way Push-to-Talk on Cisco Unified Wireless IP Phones 48-1507
Prerequisites 48-1507Restrictions 48-1507
Cisco Jabber for CSF Client 48-1509Prerequisites 48-1509Restrictions 48-1509
48-1512
What to Do Next 48-1512
Configuration Examples for Cisco Unified IP Phone Options 48-1512Configuring Cisco Jabber: Example 48-1513Configuring Cisco Jabber CSF Client: Example 48-1513Configuring Dial Rules for Cisco Softphone SIP Cli