November 2015

Portfolio Overview

Cisco Unified Attendant Consoles

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Yesterday Today

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• Incoming calls are important• Handle calls efficiently and

professionally• Improve satisfaction by creating

more personal caller experience• Leverage Cisco applications

(UCM, Jabber, Unity Connection)• Cover wide range of attendant

console requirements

Why Cisco Unified Attendant Consoles?

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Cisco Unified Attendant Console Standard

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• Modern user interface• Search corporate directory

and speed dials• Log into and out of hunt

groups• Busy lamp field and Jabber

presence in directory

Cisco Unified Attendant Console Standard

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• Leverage Cisco UCM for call distribution and call park

• Import speed dials from legacy Cisco UCM Attendant Console

• No server to deploy• Available in English, French,

German, Italian and Spanish

Cisco Unified Attendant Console Standard

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• Show additional fields in Directory

• Directory search indexing flexibility

• Dispay caller ID first name/last name

• Dialable alternate phone numbers

• Edit unmapped Contact fields

• Cisco UCM 9.0(1) through 11.0(1) support

New in Version 11.0

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Cisco Unified Attendant Console Advanced

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• Powerful call queuing engine

• Robust directory holds up to 100,000 contacts and syncs with Cisco UCM and Active Directory

• Busy lamp field and Cisco or Microsoft Lync presence in directory

• Ideal for handling many calls from many different sources

Cisco Unified Attendant Console Advanced

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• Live queue statistics: calls abandoned, operators logged in, and available operators

• Color-coded queues

• Auto-unavailable on idle

• Drill-down search

Cisco Unified Attendant Console Advanced

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• BLF support for E.164 numbers

• Increase CTI device limit from 255 to 1,000

• Increase Queue Device Group limit from 20 to 100

• Call Park details displayed in Call Park window

• Cisco UCM 9.0(1) through 11.0(1) support

New in Version 11.0

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Upgrades and Migrations

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• No-cost upgrade for UCSS/SWSS customers

• Premium Edition customers retain HA*

• Over-the-top upgrade**

• Upgrade orderable in Cisco Product Upgrade Tool

Premium, Enterprise, Business Edition Customers

Premium Edition

Cisco UnifiedAttendant Console Advanced

Enterprise Edition

Business Edition

* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed** if server meets UAC Advanced minimum requirements

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• No-cost migration for UCSS customers

• Requires fresh install – no database migration available

• UAC Standard license orderable in Cisco Product Upgrade Tool

Department Edition Customers

Department Edition

Cisco UnifiedAttendant Console Standard

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Moving from Enterprise Edition to UAC Advanced

Active Directory integrationSync directory directly with AD

100 queuesIncreased from 50

50 concurrent users (up from 40)

Queue overflow enhancements

Destination per overflow type

Destination type: queue or number

Optional server high availability (additional license)

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Moving from Business Edition to UAC Advanced

Full Cisco UCM and Active Directory integrationIncreased from 500 directory entries

100 queuesIncreased from 3

50 concurrent users (up from 12)

Different Music on Hold in queues

Queue overflow enhancements

Destination per overflow type

Destination type: queue or number

Optional server high availability (additional license)

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Try them today!

Download UAC Advanced and UAC Standard from cisco.com/go/ac

Register for a free 60-day evaluation license

More information at cisco.com/go/cuac

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Additional Detail for Partners

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Product Positioning

Cisco UAC AdvancedCisco UAC Standard Both

• Customers using legacy UCM Attendant Console

• Small/branch offices

• Retail stores

• Simple attendant console requirements

• Minimum TCO (no server)

• Enterprises with complex call queuing requirements

• Dedicated operator centers

• Active Directory integration

• Very large corporate directory

• Centralized and distributed call answering

• Corporate headquarters with branch offices

• Dedicated operator center and departmental answering

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Product Comparison At a GlanceCategory UAC Standard UAC Advanced

Server No – uses UCM for call management (hunt groups, call park, shared lines, etc.)

Yes – Microsoft Windows server in VMware or bare metal

Redundancy Secondary CTI server configured in TSP client HA an available add-on

Support for Citrix virtualized desktop No Yes (attendant console client)

Call queuing Uses UCM hunt groups Yes – able to select individual calls out of queues to answer

Import UCM Attendant Console speed dials Yes No

Directory sync sources UCM end user directory and/or .csv file UCM end user directory and/or Active Directory

Suggested directory size 5,000 contacts Up to 100,000 contacts

Presence integration Cisco Unified Presence, WebEx Connect Cisco Unified Presence, Microsoft Lync

Reports No – use UCM CDRs Yes

Languages supported English, Spanish, French, German, Italian

English, French, German, Italian, Portuguese, Spanish, Dutch, Swedish, Danish, Russian, Arabic,

Korean, Japanese, Traditional Chinese, and Simplified Chinese

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ResourcesCisco Unified Attendant Consoles Hubhttp://www.cisco.com/go/cuac

• Partner resources

• Data sheets• Product bulletins• White papers• End of Sale notifications

Product Documentationhttp://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

• User Guides, Installation/Administration Guides

• Design Guide

• Release Notes

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Demo ResourcesUse Cisco Unified Attendant Consoles in dCloud:

dcloud.cisco.com

Cisco Unified Attendant Consoles also participate in the Collaboration System Release NFR kit

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SKUs and List Prices

Product Version List Price per License

Top-level Config SKU Product SKU

Cisco UAC Advanced 10.x $2,495 L-CUAC11X L-CUAC11X-ADV

Cisco UAC Advanced High Availability 10.x $995 L-CUAC11X L-CUAC11X-ADV-HA

Cisco UAC Standard 10.x $995 L-CUAC11X L-CUAC11X-STND

Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC11X-ADV, Qty 5)

Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L-CUAC11X-STND, Qty 10)

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Cisco UAC Advanced Topology

A Cisco UAC Advanced server supports a single UCM clusterMultiple Cisco UAC Advanced servers may be deployed against a single UCM cluster

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Cisco UAC Standard Topology