cisco telepresence recorder

Recording, Managing and Sharing Cisco TelePresence Sessions

All contents are Copyright © 2000-2008 TC&C Ltd. All rights reserved. of 11

Cisco TelePresence Recorder Solution Guide

The first recorder for Cisco TelePresence in the world TC&C introduced its newest innovation: a full resolution Cisco TelePresence recording solution. TC&C, with its award wining call recording suite CARIN, has been a pioneer in video call recording since the beginning and now has extended that functionality to include Cisco TelePresence endpoints. CARIN is able to capture life-size, ultra high definition video images with spatial audio and auxiliary audio/video streams (for sharing presentations and documents). The CARIN call recording solution supports all types of Cisco TelePresence configurations, as well as multi point conferences.

Business cases The Cisco TelePresence solution creates a live, face-to-face meeting experience over the network, empowering people to interact and collaborate like never before. The recording of TelePresence sessions can provide great opportunity and add value for the companies when preserving and sharing this unmatched experience. The following list provides some examples of the key objectives of recording in various market segments:

Enterprise Have you ever missed an important conference? Would you like to store your valuable video calls and

conferences? Would you like to publish executive talks to your employees

or to your investors? Would you like to store and later review an HR interview for

the executive positions? Would you like to create and share high quality videos or

training materials with your existing Cisco TelePresence room?

Have you ever wanted to share a TelePresence call in real-time with a wider audience?

Financial Institute

Are you facing compliance recording requirement on your Cisco TelePresence system?



Service Provider Would you like to generate extra revenue by providing recording functionality?

Would you like to differentiate yourself by offering a unique service?

Healthcare

Have you ever wanted to save a telemedicine session on your HealthPresence system?

Would you like to publish the session to other doctors or provide it to your patients on a DVD?

Would you like to create high definition training materials for practitioners?

Have you ever wanted to extend the patients’ medical history with a video?

Education Would you like to create high definition training materials for your students?

Would you like to publish professors’ conference calls?

Government Have to meet strict laws, which require recording TelePresence calls?

Would you like to convert your Cisco TelePresence room into a HD video studio to create high quality video materials?

If you answer yes to any of the above questions, than you need CARIN. The number of examples grows rapidly as the Cisco TelePresence solution is deployed at more and more companies for a widening array of uses.

Main features The following functionality is provided for every Cisco TelePresence system:

Recording Cisco TelePresence calls in real-time Auxiliary audio and video is also recorded – used for presentations and sharing

collaboration materials All types of resolutions (720p and 1080p) and quality settings are supported Capture signaling messages (SIP) and extract meta-data Playback is available immediately following the meeting using a proprietary

codec. Transcoding service enables users to lower the resolution and export recordings

into portable Windows Media Video format (WMV) Real-time streaming support



Video message creation Playback recorded calls on Cisco TelePresence directly Create and manage users and groups to control the access to recordings. Industry standard security features - supports SOX compliance Multi-site architecture Unmatched functionality via the web based user interface Publish recordings to external users

Benefits

Full Cisco TelePresence support

The CARIN Cisco TelePresence recording system is a complete solution for recording, storing, managing, playing back and sharing Cisco TelePresence calls.

Solid foundation: built on the CARIN call recording system

Built on top of the award-winning, Cisco Compatible call recording solution – CARIN – it provides unmatched functionality and reliability. The solution was developed by TC&C, a Cisco Technology Developer Partner, having more than 8 years of experience in the industry and having up-to-date and deep knowledge of Cisco solutions.

Advanced security features meet strict industry requirements

By supporting the entire lifecycle of the digital content, the CARIN security and data governance approach provides a solid framework that helps companies meet today’s requirements and helps ease tomorrow’s demands. The HTTPS based user interface, the full audit trail and the multi-level access control are all great examples of the enhanced security features of the system.

Enhanced search & playback capabilities: any time from any location via a sophisticated web interface

The solution provides a fully web based user interface for all types of functions like searching, playing back, downloading, user management, etc. The built-in player has numerous features, which enable the sophisticated control of the playback.

Optimized for single and multi-site deployments

CARIN system components can be separated into different servers and a fully centralized recording infrastructure can be built by providing enhanced functions like central playback, storage, archiving and management.

Software with freedom of choice

The entirely software based solution runs on standard Windows Based server platforms, thus provides freedom of choice and does not tie customers to proprietary hardware platforms.



Best of breed technologies The recorder is designed from the ground-up to support the life-size, ultra high definition video streams with spatial audio by utilizing world class technologies from companies like Intel, Microsoft and Sun.

Recording mechanism CARIN recording system is placed at the Cisco TelePresence room and the recording component of the system is connected to a monitor port or tap on the network in order to record point-to-point sessions. CARIN recorder is able to record multipoint communication as well when placing it at the Cisco TelePresence MultiPoint Switch. CARIN call recording offers the following advantages:

Robust technology, applied in the industry for many years Does not rely on any additional resources or increase network traffic Optimized for high-volume traffic Does not interfere with the original call; in case of any problem with the

recording engine, the call and user’s phone experience remains untouched and unchanged

Supports multi-site configurations in a very cost effective way Extremely easy content creation by dialing in the recorder from any

TelePresence room Enables real-time streaming support

CARIN records Cisco TelePresence calls into a proprietary file format (Carin Media Format - CMFX), which preserves the original content. No decoding or transcoding is applied during the recording in order to provide the highest reliability for the capturing and storing the content in the highest resolution.



Architecture The CARIN recording solution consists of two major components:

CARIN Local Recorder – high-end recording module optimized for packet based call recording with several storage management options

CARIN Central Controller – provides various centralized functions like: a database server, a web server, centralized management, transcoding and storage in a CARIN system

The CARIN Cisco TelePresence recording system is designed to support various configuration options. In the simplest configuration the above mentioned components are installed on a single server. Due to the large amount of processing it takes to support transcoding video files into lower resolutions, it is recommended to install the Local Recorder and Central Controller on separate hardware servers so the recording service remains uninterrupted. The other key driver behind separating the system components is to provide multi-site capabilities to the recording infrastructure. A Central Controller is able to act as a central components for each Local Recorder (deployed locally in the TelePresence rooms), and provides the flexibility to grow with the needs of the enterprise.

TelePresence Infrastructure

CARIN for Cisco TelePresence

Monitor Port containing Cisco

TelePresence room or MultiPoint Switch traffic

TelePresence 3000 Node



Storage CARIN records Cisco TelePresence calls in a proprietary media file format (CMFX) and later it allows for the transcoding of the files to the popular Windows Media Video (WMV) format. The system provides the codec for playing back CMFX files also, but in order to share the files to larger audience or the original HD resolution is not required, the WMV format can be a good choice. The transcoding parameters can be customized based on the requirements and offers a wide range of allowable resolutions and bitrates. The following table summarizes the required disk space for storing the Cisco TelePresence recording in its original (CMFX) and in transcoded (WMV) formats:

Recording scenario Bandwidth on the network [Mbps]1

Storage disk space requirement for CMFX [GByte]

Storage disk space requirement for WMV [GByte]2

Recording a TP3000 room at 1080p

15 13.18 / hour 0.44 / hour

Recording a TP1000 room at 1080p

5.5 4.83 / hour 0.16 / hour

In addition to the file format management, the CARIN recording system offers archiving functions, which enable users to store media files in alternative locations or on different media, allowing files to be saved for the longer terms.

1 The calculations above are based on maximum bandwidth required by the Cisco TelePresence system

including the auxiliary audio and video ports, burst and network layer overheads. 2 WMV transcoding profile is configurable, the calculations above based on the default profile, which is

optimized for CTP3000 and CTP1000: CTP3000 settings:

Video settings - resolution: 1024, bandwidth: 1 Mbps, codec: WMV V8 Audio settings - resolution: 48 KHz, Stereo, bandwidth: 63 Kbps, codec: WMA 9.2

CTP1000 settings: Video settings - resolution: 1024, bandwidth: 384 Kbps, codec: WMV V8 Audio settings - resolution: 48 KHz, Stereo, bandwidth: 63 Kbps, codec: WMA 9.2



User Interface The CARIN system provides an intuitive and function-rich interface for everyone: from simple users, to supervisors, to system administrators. Recorded calls can be searched for and played back at any time and from any location connected to the corporate network in a secure, and audited way, by using the web based user interface. Calls can be searched for and filtered based on any data that is stored in the call detail records, like call start/end date/time, calling party number and name, called party number and name and user defined comments. The CARIN system also includes predefined search lists like My calls, Users’calls, Important Calls, etc. In addition, all types of search queries can be saved and used at a later time. The CARIN Node Manager allows centralized management of the CARIN distributed components (CCs and LRs). All management tasks (e.g. changing configuration settings, monitoring key sever and OS parameters) can be performed through the application utilizing secure communication channels (SSL).



Playback The CARIN web based user interface provides a built-in, feature-rich video player for advanced playback experience without installing any additional components.

Stereo Waveform Display

Customizable Markers

Playback Controls: Play, Stop, Begin, End, Fast Forward, Fast Rewind, Pause, Play Selected, Volume, Speed, Balance

Transcoding and File Format Selection Pane

Marker Control Pane

Maximize Screen

Call Data Pane: Start Time, Duration,

Phone Number and Names



Publish content CARIN enables to publish recordings to a wider audience through the CARIN Media Publishing Server. This server offers easy and quick access to publications through an intuitive and simple web interface. Users can search, list, order, play back and download publications easily. CARIN Media Publishing Server also provides streaming capabilities via standard Microsoft streaming technologies, so any Cisco TelePresence session can be broadcasted in real time.



Platform The CARIN Cisco TelePresence recording system runs on industry standard Windows Based servers. The following table summarizes the hardware and 3rd party software requirements:

Configuration Hardware Operating System 3rd Party Software Local Recorder and Central Controller on a single server

3

Intel Quad-Core Xeon CPU 4 Gbyte RAM

300 Gbyte SCSI 15K RAID HDD4

x2 Gbit NIC

Windows 2003 Server Standard Edition

Microsoft SQL 2005 Server Standard Edition

5

Local Recorder Intel Dual-Core Xeon CPU 2 Gbyte RAM


x2 Gbit NIC


-

Central Controller Intel Quad-Core Xeon CPU 4 Gbyte RAM



Microsoft SQL 2005 Server Standard Edition

3

Playback workstation

(CMFX)

Intel Core2 Quad CPU 1 Gbyte RAM

Windows XP Professional Windows Vista

Windows Media Player 11 Internet Explorer 6.x or later

Playback workstation

(WMV)

Intel Pentium CPU 512 Mbyte RAM

Windows XP Professional Windows Vista

Windows Media Player 11 Internet Explorer 6.x or later

Intel, the Intel logo, Xeon, Xeon Inside, Intel Core, and Core Inside are trademarks of Intel Corporation in the U.S. and other countries. http://intel.com/go/id Windows Media is a trademark of Microsoft Corporation.

3 When CARIN CC and LR components are installed on a single server, the transcoding process may

overload the server and can cause recording interruption. Because of this, transcoding is not enabled during any recording. 4 The required hard disk size greatly depends on the configuration.

5 CARIN ships with Microsoft SQL 2005 Server Express Edition, which is limited to 2 millions call records

and does not support high availability configurations.

http://intel.com/go/id



Headquarters North America Nordic countries Romania TC&C Ltd. TC&C U.S.A., Inc. TC&C Nordic AB TC&C SRL Wesselényi u. 35. 180 Main Street, Suite 2100 Cylindervägen 18 plan 8 str. Crivatului nr. 60 Budapest Hackensack, Nacka Strand, Oradea H-1155, Hungary New Jersey 07601, USA Stockholm SE-13126, Sweden 410136, Romania T: +36 1 414 3069 T: 1-888-76-CARIN T: +46 70 235 8581 T: +40 744 765611 F: +36 1 414 3079 F: 1-888-221-6684 F: +46 8 601 3033 F: +40 359 459418 [email protected] [email protected] [email protected] [email protected]

www.tcandc.com

Unauthorized use, duplication, or modification of this document in whole or in part without the written consent of TC&C is strictly prohibited. By providing this document, TC&C is not making any representations regarding the correctness or completeness of its contents and reserves the right to alter this document at any time without notice. Due to continuous product improvements, features listed in this document are subject to change without notice. Please contact TC&C for current product features and specifications. Cisco is a registered trademark of Cisco Systems Inc. Intel and the Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. All other trademarks mentioned in this document are the property of their respective owners. Copyright © 2000-2008 TC&C Ltd. All rights reserved. Please consider the environment before printing this document.

Document ID: MB-CARINCTP10-EN-2008_2

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