cisco telepresence for cisco, the cisco telepresence experience (ctx) is very important as any cisco

Download Cisco TelePresence For Cisco, the Cisco TelePresence Experience (CTX) is very important as any Cisco

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  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 1

    Cisco TelePresence Cisco on Cisco Technology Seminar

    Suresha Bhat, Manager—Emerging Technology IT Julie Nordquist, Program Manager—Cisco on Cisco (Host)

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 2

    Agenda Program Approach to TelePresence: Overview, Business Case and Technology Overview

    Design Solution for Cisco

    Architecture Network

    Deploy Solution

    Readiness Deployment Experience ( RRA, CTX )

    Support and Management

    Support Engineering Metrics Entitlement

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 3

    Cisco TelePresence Deployment Process

    Optimize

    Lifecycle Services

    Operate

    Implement

    Design

    Plan

    Prepare

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 4

    Cisco TelePresence Deployment Process

    Qualification Checklists

    Logistics (room, retrofit, storage)

    Hardware (non Cisco switches or routers, and rack space)

    Software (UC, Exchange, IOS)

    Implementation (Call Manager Assemble, Load and Test, Call Manager Config, CM Provisioning, LAN/WAN Connections

    Acceptance Test Plan (System and room Test)

    Administrator Training (Operations and Troubleshooting Guide, including FAQ)

    On going feedback to the BU

    Level 1 Help Desk support

    TAC Support

    Field support

    Detailed Design

    (LAN/WAN Design Validation, CallManager Design, QoS Flow Policing, and Dial Plan)

    Project Management

    Requirements verifications (UC, LAN/WAN and QoS details)

    Site Survey, Latency, Loss, Jitter, and Bandwidth

    System and room Verifications (call scheduling, handling and duration)

    OptimizeOperateImplementDesignPrepare Plan

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 5

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 6

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Completed the Analysis of Our Existing Operations Model

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 7

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Completed the Analysis of Our Existing Operations Model

    Identified All Dependencies and Owners

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 8

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Completed the Analysis of Our Existing Operations Model

    Identified All Dependencies and Owners

    Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 9

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Completed LAN/WAN Assessment and Site/Room Readiness

    Completed the Analysis of Our Existing Operations Model

    Identified All Dependencies and Owners

    Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 10

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Site Prioritizations and Phase Approach— 110+ in FY’07

    Completed LAN/WAN Assessment and Site/Room Readiness

    Completed the Analysis of Our Existing Operations Model

    Identified All Dependencies and Owners

    Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 11

    How We Started Cisco-on-Cisco TelePresence

    Completed Global Travel Analysis

    Site Prioritizations and Phase Approach— 110+ in FY’07

    Completed LAN/WAN Assessment and Site/Room Readiness

    Completed the Analysis of Our Existing Operations Model

    Identified All Dependencies and Owners

    Established Cross-Functional Team to Deploy TelePresence and Capture Lessons Learned

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 12

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 13

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

    Room Readiness Assessment

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 14

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

    Room Readiness Assessment

    Ensure Proper Network

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 15

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

    Room Readiness Assessment

    Ensure Proper Network

    Advanced Technology Partner Alignment

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 16

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

    Room Readiness Assessment

    Ensure Proper Network

    Advanced Technology Partner Alignment

    Equipment Purchase / Shipping

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 17

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Site Identified/Surveyed for Good Location

    Room Readiness Assessment

    Ensure Proper Network

    Advanced Technology Partner Alignment

    Equipment Purchase / Shipping

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 18

    How We Deployed Cisco-on-Cisco TelePresence Solution

    Logistics Management

    Shipment tracking

    Identify storage at location/destination

    Local facilities contact for managing delivery and move to the room

    Garbage disposal logistics

    Building access and security needs

    Local IT contact for IT related help

    Establishing communication processes with Advanced Technology Partner teams for deployment status update

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 19

    How We Deployed Cisco-on-Cisco TelePresence Solution On the Week of Deployment Focus on:

    Delivery of equipment from expeditors/storage to location

    Codec MAC address delivered to Program Engineering team

    Call Manager updated and IP address delivered to site

    Initiate the structure, Codec connections: once complete turn on the system and do network validations

    Complete any Codec upgrades and test the upgrades

    Complete the installation and do test calls

    Complete the execution of acceptance test plan

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 20

    Experience

    For Cisco, the Cisco TelePresence Experience (CTX) is very important as any Cisco site is a showcase site CTX: Cisco TelePresence Experience standard is a must follow Use the CTX kit and conduct the CTX certification process for:

    Room readiness Equipment installation Lighting and overall illumination Acoustics Ambience and call experience Support strategies and management of site

    Targeting for complete green level on each site during installation is key to success

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 21

    Cisco TelePresence Fast Track FY’07 Implementation

    July 2006

    July 2007

    7/1/06 Execute Commit

    7/15/06 Engineering

    Alpha

    8/15/06 Completed Design

    9/15/06 Begin Global Deployment

    10/23/06 Public Launch with 17 units deployed

    2/28/07 36 units deployed globally

    7/31/07 End of FY07

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 22

    To learn more about Cisco IT experience with Cisco technologies

    and solutions, visit

    Cisco on Cisco: Inside Cisco IT

    www.cisco.com/go/ciscoit

    http://www.cisco.com/go/ciscoitatwork

  • © 2007 Cisco Systems, Inc. All rights reserved. Cisco PublicPresentation_ID 23

    Cisco TelePresenceCisco on Cisco Technology Seminar Agenda Cisco TelePresence Deployment Process Cisco TelePresence Deployment Process How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Started Cisco-on-Cisco TelePresence How We Deployed Cisco-on-Cisco TelePresence Solution How We Deployed Cisco-on-Cisco TelePresence Solution How We Deployed Cisco-

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