cisco supply chain

7292019 CISCO Supply Chain

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Presented To-

Prof A R Mishra

Prese

Vive

PGD



About

Founded- San Francisco California US (In Ye Founder- Leonard Bosack amp Sandy Lerner

Headquarters- San Jose California US

Key People- John Chambers (Chairman amp C

Products- Networking Device Network ManaCisco IOS and NX-OS Software Interface andOptical Networking Storage Area Networks WSecurity VOIP

Revenue- 46061billion US $

Employees- 72360



Ciscorsquos Vision Changing the way they work live play amp learn

Ciscorsquos Mission To shape the future of the Internet by creating unprec

value and opportunity for customers employees invespartners

Ciscorsquos Core Competencies

The design amp selling of innovative networking solutions

partnerships with suppliers that could provide other key



Case Summary (12)-

YEAR EVENT

1984 A group of computer scientists formed CisIOS that could route streams of data from o

another

1985 Started customer support through a website

1990 Installed Bug report database on its site (B

1991 Cisco support center receiving 3000 calls p

1992 Calls per month increased to 12000

1993 Cisco built a customer support system to h

posting queries about their software proble

1994 Cisco came up with Cisco Information onl

company and product information technic

support



Case Summary (22)-

YEAR EVENT

1995 Cisco introduced applications for selling prthe website

1996 Cisco introduced ldquoNetworked Strategyrdquo to f

with the suppliercustomermanufacturerdis

product configuration and order placement

1997 Dial in access for customers from their desk

place their orders without internet

2000 More than 70 of Cisco orders were online

2001 Market demand decreased due to downturn

loss

Afterward Steps implemented to recover the loss and m

chain more flexible to market demand (E-H





CISCO SUPPLY CHAINhellip



Information Flow Through Supply C

Cisco ERP Database

Customer Order

Supplier Production Schedule

3rd Party Logis INTERNET VPN







SUPPLY CHAIN SYSTEM IN INDIA

Tier 1 Partner (System Integrators Certified by C

Tier 2 Partner (Distributor ie Ingram Micro AndRedington amp Redington)

Reseller (Like Retailer)

End Customer





Cisco amp Juniper Supports and Services





About

Founded- San Francisco California US (In Ye Founder- Leonard Bosack amp Sandy Lerner

Headquarters- San Jose California US

Key People- John Chambers (Chairman amp C

Products- Networking Device Network ManaCisco IOS and NX-OS Software Interface andOptical Networking Storage Area Networks WSecurity VOIP

Revenue- 46061billion US $

Employees- 72360











Case Summary (12)-

YEAR EVENT


another









support



Case Summary (22)-

YEAR EVENT









loss











Cisco ERP Database

Customer Order













End Customer


















Case Summary (12)-

YEAR EVENT


another









support



Case Summary (22)-

YEAR EVENT









loss











Cisco ERP Database

Customer Order













End Customer










Case Summary (22)-

YEAR EVENT









loss











Cisco ERP Database

Customer Order













End Customer
















Cisco ERP Database

Customer Order













End Customer


















End Customer








cisco supply chain

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