cisco solutionsplus: cs-apps consiliumsoftware · pdf filesku list for initial ordering cisco...
TRANSCRIPT
Cisco SolutionsPlus: CS-APPSConsilium Software Collab Apps
Contents
1. Overview of Consilium Cisco SolutionsPlus Offering
2. Consilium Uni™ Products
3. How to Order
4. Consilium at a Glance
5. Contacts and References
SKU List for Initial Ordering
Cisco Part Number (SKU)
SKU Description Notes
CS-APPS Consilium SolutionsPlus Products Top-level part number
CS-UA-CX-CRM-LIC
Consilium UniAgent Connector for Express, 1YR support Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25
CS-UA-CE-CRM-LIC
Consilium UniAgent Connector for Enterprise, 1YR support Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25
CS-UA-CM-CRM-LIC
Consilium UniAgent Connector for Call Manager, 1YR support Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months Consilium Software Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25
CS-UC-LCM-LIC
Consilium LCM Lic Per Outbound Dialer Port, 1YR support Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 25
CS-UA-LCM-COMBO-LIC
Consilium LCM Blended Combo Bundle, 1YR support Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX -Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25
CS-UDW-LIC
Consilium UniAgent Dashboard Lic, 1YR support Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users - Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 25
CS-UNICLOUD-LIC
Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses
CS-UNI-OPN
Consilium Uni Open Product / Service Item Use for non-standard configurations in Order Qty as advised by Consilium
What's included in each SKU?Concurrent user / port l icense & 12 months Consilium Software Support Service
What do you need to order separately?Consilium Professional Services: Contact [email protected]
SKU List for Add-on Orders
Cisco Part Number (SKU)
SKU Description Notes
CS-APPS Consilium SolutionsPlus Products Top-level part number
CS-UA-CX-ADDON
Consilium UniAgent Connector: ADD-ON for Express, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1
CS-UA-CE-ADDON
Consilium UniAgent Connector: ADD-ON for Enterprise, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1
CS-UA-CM-ADDON
Consilium UniAgent Connector: ADD-ON for CallMgr, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1
CS-UC-LCM-ADDON
Consilium LCM ADD-ON Lic Per Outbound Dialer Port, 1YR support Add-on Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 1
CS-COMBO-LIC ADDON
Consilium LCM ADD-ON Blended Combo Bundle, 1YR support Add-on Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX - Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1
CS-UDW-ADDON
Consilium UniAgent Dashboard ADD-ON Lic, 1YR support Add-on Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users -Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 1
CS-UNICLOUD-LIC
Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses
CS-UNI-OPN
Consilium Uni Open Product / Service Item Use for non-standard configurations in Order Qty as advised by Consilium
What's included in each SKU?Concurrent user / port l icense & 12 months Consilium Software Support Service
What do you need to order separately?Consilium Professional Services: Contact [email protected]
SKU List for SaaS Orders
Cisco Part Number (SKU)
SKU Description Notes
CS-APPS Consilium SolutionsPlus Products Top-level part number
CS-CX-CRM-SAAS
Consilium UniAgent Connector: SaaS for Express, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCX - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only
CS-CE-CRM-SAAS
Consilium UniAgent Connector: SaaS for Enterprise, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCE - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only
CS-UC-LCM-SAAS
Consilium LCM SaaS Lic Per Outbound Dialer Port, 1YR support Consilium UniCampaignSaaS Outbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port in a 12-month Software Subscription model
CS-UNI-OPN
Consilium Uni Open Product / Service Item Use for non-standard configurations in Order Qty as advised by Consilium
What's included in each SKU?Named user / port l icense in 12 month Software Subscription Model
What do you need to order separately?Consilium Professional Services: Contact [email protected]
Overview by Cisco Product Compatibility
Cisco Product Consilium UniCloud™
Provisioning and Management
Consilium UniAgent™
CRM connector for Salesforce (SFDC), Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide
Consilium UniCampaign™
Outbound Contact Management (OCM)
Consilium UniAgent™-UniCampaign™ Combo
Blended CRM connector and OCM bundle
Consilium UniDashboard™
Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users
CUC CS-UNICLOUD-LIC
CUCM CS-UNICLOUD-LIC CS-UA-CM-CRM-LICCS-UA-CM-ADDON
UCCX CS-UNICLOUD-LIC CS-UA-CX-CRM-LICCS-UA-CX-ADDON
CS-UC-LCM-LICCS-UC-LCM-ADDON
CS-UA-LCM-COMBO-LICCS-COMBO-LIC ADDON
CS-UDW-LICCS-UDW-ADDON
UCCE CS-UA-CE-CRM-LICCS-UA-CE-ADDON
CS-UC-LCM-LICCS-UC-LCM-ADDON
CS-UA-LCM-COMBO-LICCS-COMBO-LIC ADDON
CS-UDW-LICCS-UDW-ADDON
PCCE CS-UNICLOUD-LIC CS-UA-CE-CRM-LICCS-UA-CE-ADDON
CS-UC-LCM-LICCS-UC-LCM-ADDON
CS-UA-LCM-COMBO-LICCS-COMBO-LIC ADDON
CS-UDW-LICCS-UDW-ADDON
What's included in each SKU?Concurrent user / port l icense & 12 months Consilium Software Support Service
What do you need to order separately?Consilium Professional Services: Contact [email protected]
Overview by Cisco Product Compatibility – SaaS Licensing
Cisco Product Consilium UniCloud™
Provisioning and Management
Consilium UniAgent™
CRM connector for Salesforce (SFDC) or Microsoft Dynamics
Consilium UniCampaign™
Outbound Contact Management (OCM)
Consilium UniAgent™-UniCampaign™ Combo
Blended CRM connector and OCM bundle
Consilium UniDashboard™
Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users
CUC
CUCM
UCCX CS-CX-CRM-SAAS CS-UC-LCM-SAAS
UCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS
PCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS
What's included in each SKU?Named user / port l icense in 12 month Software Subscription Model
What do you need to order separately?Consilium Professional Services: Contact [email protected]
Consilium Uni™ Suiteof Unique Cisco-Complementing Products
Cloud Fulfillment | Contact Center | Collaboration
Consilium Uni™ Portfolio for UC, Collaboration and Contact Centers
Cloud fulfillment, provisioning and
service automation platform for UCaaS
and CCaaS
CRM Connector for CTI to Salesforce, Microsoft
Dynamics, Siebel, ServiceNow, BMC Remedy
and major CRMs
Outbound Contact
Manager for list and campaign management
(LCM)
Blended UniAgent-UniCampaign Bundle
for inbound CTI, outbound CTI and
LCM
UniCloud™UniCampaign™ UniAgent™ UniAgent™ +
UniCampaign™Combo
Real-time agent performance
monitoring, reporting
and floor manager for supervisors and
managers
UniDashboard™
Consilium
UniCloud™
Unified Cloud Fulfillment Platform
A single platform for enterprises and service providers
to provision, manage and automate the delivery of UC
and CC solutions to end-users
Consilium UniCloud™ Compatibility and Key Features
UCCX CUCMPCCE
UniCloud™
Enables UCaaS and CCaaS delivery using CUCM, CUC and CCX/CCE in managed cloud platform
Fast, high-volume onboarding of UC and CC users; on-premise to cloud migration
Provision, administer and manage UC and CC from one unified tool
Complete Consilium Provisioning API’s for UC and CC
CUC(Unity Connection)
Day 0
• Tenant On-boarding
• Provisioning users and devices
• Department creation
•Virtual Infrastructure Readiness (Shared/Dedicated)
•Creation of Standard Masters l ike Partitions, Calling Search Space, Regions, etc.
•Dial plan management
Day 1
•Provisioning UC for each Tenant End User (Bulk Provisioning Mode)
•Provision CC for each Tenant (Bulk Provisioning mode)
Day 2
•Self Care
•Speed dial presets
•Message Waiting Indication | Voicemail PIN reset•International Dialing controls
•Do not disturb | Call forwarding/waiting | Caller ID privacy control
•Distinctive ringing
•Music on hold
•Selective call forwarding/acceptance/rejection
•Click-to-listen voicemail integration | Voicemail configuration
•MACD automation
•UC: manage users, devices, extensions and dial plans
•CC: manage agents, skil l groups, teams, attributes, agent desk settings, etc.
UniCloud™ Modules
Unified Communications
Self CareContact Center
UniCloud™Centralized Management
Unified Communications as a Service (UCaaS)
Cloud fulfillment and service automation platform
for IP telephony and UC apps
A centrally administered, and
intuitive multi-service portal for end
user self-service
Contact Center as a
Service(CCaaS) offering for CC
provisioning, CTI, analytics, and
campaign management
Cloud Fulfillment | Contact Center | Collaboration
ProvisioningSimplified
deployment
and
configuration
Consilium
UniAgent™
Unified CRM Connector
Productized CRM integrations to Cisco UC and contact
contact center solutions for Salesforce, Microsoft
Dynamics, Oracle Siebel, ServiceNow, BMC Remedy
and more
Consilium UniAgent™ Compatibility and Key Features
UCCX or or CUCMUCCE, PCCE, HCS-CC▪ Simplified call control user interface for agents
▪ Agents have customer data on screen along with
every call
▪ Activity history logged in the CRM for all calls:
inbound, outbound and manual outbound
▪ Agents can see each others’ presence for more
efficient transfer and conference
▪ Agents can enter call wrap-up codes, notes and
case / contact tagging and save it in the CRM
▪ Recent call list (CAD-equivalent)
▪ Outbound context data
▪ Fetch & Dial: Fetch outbound records in a click
▪ Omni-channel interaction and social media
integration
Representative feature list for Salesforce CRM connector
UniAgent™
Concurrent, perpetual user license like Cisco
Cost-effective professional services fees
Agile in enhancements
SaaS license option available
Consilium
UniCampaign™
Outbound Contact Management
Enhances Cisco outbound contact center
capabilities by introducing automated and
centralized campaign and list management
Consilium UniCampaign™ Compatibility and Key FeaturesConsilium UniAgent™ for Cisco
Installed Base Today
▪ Campaign Management (Add, edit, delete, retrieve and
assigning skills)
▪ Import Lists with Multiple Sources – Local directory, FTP,
Scheduled download, Recursive and CRM
▪ User Management for role-based user access
▪ Personal Call Back (PCB) – single or bulk import
▪ Holiday Management – disables dialing on configured
enabled holidays
▪ Duplicate Records Filtering
▪ Custom Do Not Call List (DNC) – single or bulk
▪ Dynamic DNC addition via API
▪ Multi Tenancy
▪ Audit Trail
UniCampaign™
Concurrent, perpetual license for each Cisco Outbound port
Outbound features for competing against and migrating from Aspect, Avaya & Genesys
Regulatory and policy compliance
SaaS license option available
UCCX or UCCE, PCCE, or HCS-CC
Consilium
UniDashboard™
Real-time Monitoring & Command Center
Provides real-time views of key metrics and
analytics for Cisco contact centers solutions
Consilium UniDashboard™ Compatibility and Key FeaturesConsilium UniAgent™ for Cisco
Installed Base Today▪ Personalized views of contact center metrics
▪ Contact center KPI builder through configuration
▪ Configurable thresholds for select KPI’s
▪ Last one-hour statistics
▪ Floor Manager view with agent-specific drill-down
▪ Filter based on skill groups, status and name search
▪ Graphical view options for snapshots (pie, bar and
donut)
▪ Role-based user access
▪ Responsive UI for auto-switching between desktop and
mobile-friendly views
▪ CAD-equivalent reports to ease migration to Finesse
▪ Command Center option for map-based visualization of
multi-site contact center performance
UniDashboard™
Concurrent, perpetual user license like Cisco CCX/CCE
Runs in a browser on a wallboard, desktop, mobile or tablet
Optimized for low network bandwidth usage
Features to ease migrations from CAD to Finesse
UCCX or UCCE, PCCE, HCS-CC
How to Order
• Search for CS-APPS in Cisco Commerce Workspace (CCW) Ordering Tool
• Select the SKU.
• Choose SKU(s) for Concurrent User Licensing
• Initial License Purchase: Suffix is -LIC in SKU list
• Add-on License Purchase: Suffix is -ADDON in SKU list
• Or, choose SKU(s) for SaaS Licensing
• Suffix is -SAAS in SKU list
• SKU for non-standard configurations
• CS-UNI-OPN
• Contact Consilium at [email protected] for professional services pricing
• Order the quantity of CS-UNI-OPN as advised
• FAQ’s: http://consiliuminc.com/ciscosolutionsplus/splusfaq
Consilium Industry Credentials
• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise CC
• Cisco Advanced Collaboration Architecture Partner for UCCX and UC
• Cisco Developer Network (CDN) Partner
• Cisco Preferred Solution Partner
• Consilium Products Certified as Cisco Compatible
• Cisco Early Field Trial (EFT) Partner for Collaboration
• Consilium Innovation Technology Labs (CITL): Product Development Center
• Cisco’s Professional Services (PSSA) Partner for Advanced Services
• Calabrio and eGain APAC Partner
• Salesforce AppExchange Partner and ISV Partner
Contacts and References
Cisco S+ Partner Page:www.cisco.com/go/solutionsplus
Manoj BhatiaAlliance Lead for [email protected]
Contact for special deal support and exceptions
Consilium S+ Website:www.consiliuminc.com/cisco
Email us for ordering and presales support:[email protected]
Contact us:www.consiliuminc.com/contact-us
Stay up to date:www.facebook.com/consiliuminc
Consilium locations