cisco prime service catalog
DESCRIPTION
Cisco Prime Service Catalog is the next generation workplace IT and data center/cloud computing service request catalog. To learn more, visit http://www.cisco.com/go/service-catalog.TRANSCRIPT
Cisco Confidential 1© 2013 Cisco and/or its affiliates. All rights reserved.
Cisco Prime Service Catalog
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Technology Evolutions Are Accelerating
Mobility
CloudIT Consumerization
Tablets
Video and Telepresence
Big Data
Social Media
Remote Workers
VDI
VoIP
Source: Forrester Webinar 'The Service Catalog Landscape for a Hybrid World'
BYOD
Real-Time Collaboration
Enterprise Apps
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
Managing Service Delivery Across Multiple Silos Is Complex for Both Users and IT
Mobility
End User Application
Telephony/Communications
Desktop
BI / Big Data
Data Center
ShadowIT
“Where do I go to get what I need from IT?”
“IT takes too long and costs too much”
“IT is too difficult to work with”
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
Problem Summary
Technology growth is accelerating.
Multiple IT silos are becoming increasingly complex to manage.
Users have other options: Shadow IT is gaining ground.
Business executives question the value of IT.
IT services must become more standardized and repeatable to reduce costs and improve agility.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
What if Ordering Workplace IT Services Was as Easy as Amazon.com…
Source: Amazon.com
Smartphones
Laptops, Tablets
Desktop Software
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
… and Requesting IT Infrastructure Wasas Easy as AWS…
Service Catalog of Standard Offerings
Self-Service Ordering
Service Catalog with SLAs + Pricing
Lifecycle Management + Pay-Per-Use
Source: Amazon.com
The Solution:Cisco Prime Service Catalog
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
Unified IT Storefront:Cisco Prime Service Catalog
Standardized Catalog of IT Services for Improved Efficiency
Web-Based End-User Self-Service Portal
Configurable Portal Pages and Portlets
Role-Based Access Control (RBAC)
Policy Governance and Approvals
Reusable Templates for Service Request Workflows
Lifecycle Management for Service Requests
The new Cisco Prime Service Catalog can becustomized and personalized as shown
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
Managing IT Service RequestsDoes This Look Familiar?
Call Help Desk
Search Web Forms
Track Down Approvals
Check OnStatus
Inefficient, Manual Steps
Missing Information
Need to Verify Entitlements
Status Check Callbacks
No Standard Process
No Visibility into Delivery Bottlenecks
Are SLAs Being Met?
No Datato Track Metrics
Multiple Entry Points to Request Services from IT
Multiple Delivery Channels and Process “Shepherding”
END USERS SERVICE DELIVERY SERVICE MANAGEMENT
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
END USERS SELF SERVICE PORTAL
Managing Requests for IT Services with Cisco Prime Service Catalog
Cisco Prime Services Catalog
Service Catalog
Role-Based Access Control
Easy-to-Use Interface
Compare Standard Options
RichInteractive
Forms
PolicyControl and Governance
Ordering and Approvals
Online Status Updates
Service Requests
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
DATA CENTER / CLOUD*
Cisco Prime Service Catalog: Use Cases
Can be licensed for workplace use cases, data center use cases, or together for all IT services.
WORKPLACE IT
Data CenterIaaSPaaS
Private CloudHybrid Cloud
Desktop HardwareDesktop Software
BYODMobile
IP TelephonyCommunications
Collaboration Virtual Desktop
* The Cisco Prime Service Catalog is a key component of Cisco Intelligent Automation for Cloud.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
Review: Cisco Prime Service Catalog• Reduce complexity of request
managementDeploy standardized service options with flexible service models
Insulate users from change in infrastructure and back-end systems
• Apply the Service Catalog to multiple use cases
Workplace and end user IT
Cloud and data center infrastructure
• Best-of-breed IT Service Catalog solution
Cisco Prime Service Catalog Can Be Customized and Personalized as Shown
Summary:Why Cisco?
“Editor’s Choice: We would select [Cisco Prime Service Catalog] based on its powerful workflow engine, ability to manage objectives, and number of service templates.”
InformationWeek Analytics, “IT At Your Service”
“[Cisco Prime Service Catalog] provides the functional richness needed by sophisticated customers.”
InformationWeek Analytics, “IT At Your Service”
Gartner, “Critical Capabilitiesof IT Service Catalog”
* Note: Cisco Prime Service Catalog is the new name for the newScale software – previously known as Cisco Workplace Portal and Cisco Cloud Portal.
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
Why Cisco Prime Service Catalog?
Consistent self-service UI across multiple IT silos—from desktop to data center
Unified Portal
StandardOfferings
Flexibility Cisco on Cisco
Easy-to-use catalog of standardized options for repeatable IT service delivery
Integrate with other Cisco and 3rd party systems for automated provisioning
Proven solution, deployed by Cisco IT and other industry leaders
For more info on Cisco Prime Service Catalog:http://cisco.com/go/service-catalog