cisco config ass

Guide to New Features in Cisco Configuration Assistant Version 1.9January 2009

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All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0812R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Guide to New Features in Cisco Configuration Assistant Version 1.9 © 2009 Cisco Systems, Inc. All rights reserved.

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C O N T E N T S

About This Guide v

Purpose and Scope v

Organization v

Related Documentation and Product Resources vi

Product Documentation vi

Cisco Small Business Support Community Site vi

PDI Help Desk vii

Cisco Smart Design Documentation vii

Conventions viii

Obtaining Documentation and Submitting a Service Request viii

C H A P T E R 1 Telephony 1-1

User Interface Changes from Prior Versions 1-2

Schedules 1-3

Business Hours 1-4

Night Service 1-5

Holiday Schedule 1-6

Auto Attendant 1-7

Before You Begin 1-7

Accessing Schedule and Auto Attendant Configuration 1-8

Auto Attendant Modes—None, Standard, or Multi-Level 1-8

Example: Single Auto Attendant with Custom Schedules and Prompts 1-10

Prompt Recording and Management 1-12

Record Prompts Using the Sound Recorder 1-13

Record Prompts by Using Phones 1-13

Script Management 1-15

Night Service 1-16

Hunt Groups 1-18

Call Blast Groups 1-20

Multiple Intercoms per Phone 1-22

Configuration Example: Configure Multiple Intercom Buttons for a Phone 1-22

Music on Hold (MoH) 1-25

System Speed Dial 1-26

iiiGuide to New Features in Cisco Configuration Assistant Version 1.9

Contents

Dial Plan 1-27

Configuration Examples 1-27

View or Create a Custom Outgoing Dial Plan Based on North American Template 1-28

Configure the Dial Plan to Restrict Outgoing Calls to Premium Services 1-30

Configure Outgoing Call Permissions and Enable Call Blocking for Phones 1-31

Create and Import an Outgoing Dial Plan Template for a New Locale Using an Excel Template 1-32

Configure Outgoing Caller Identification 1-33

SIP Trunking — New SIP Providers 1-35

Application Controls for Unified Messaging (IMAP), Live Record, and Video Telephony 1-36

C H A P T E R 2 Security 2-1

URL Filtering 2-1

Configuration Examples 2-2

Deny All Domains or Permit All Domains Except the Ones in the List 2-2

Import and Export URL List 2-3

Intrusion Prevention System (IPS) 2-5

Configuring IPS 2-5

IPS Signature Updates 2-7

IPS Alerts 2-8

C H A P T E R 3 Cisco IP Phone SPA525G Support 3-1

Cisco IP Phone SPA525G 3-1

Wireless Setup Wizard 3-3

C H A P T E R 4 Software Upgrades and Logging 4-1

Software Upgrade — New Directory Structure for UC500 Flash 4-1

Upgrading the Software Package (with New Directory Structure) on the UC500 4-2

Show Running Configuration in Log Files 4-4

Collecting Troubleshooting Information 4-5

ivGuide to New Features in Cisco Configuration Assistant Version 1.9

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About This Guide

Purpose and ScopeThe purpose of this guide is to help Cisco Configuration Assistant (CCA) users explore the new and enhanced features in Version 1.9.

For each new feature, this guide:

• Presents an overview of the feature and how it is intended to be used

• Describes how to access the user interface for configuring the feature in Cisco Configuration Assistant.

• Provides configuration examples, where applicable.

This guide does not provide step-by-step procedures for configuring every feature. For additional information, click the Help buttons on windows and dialogs to access online help or choose an option from the Help menu at the top of the main Cisco Configuration Assistant window.

OrganizationThis guide includes the following chapters:

Chapter Title Description

1 Telephony Covers new telephony configuration features and enhancements, including business schedules, Auto Attendant, blast groups, dial plan, new SIP trunk providers,

2 Security Describes Intrusion Prevention System (IPS) and URL filtering configuration.

3 Cisco IP Phone SPA525G Support Provides an overview of the Cisco IP Phone SPA525G and device support provided by Cisco Configuration Assistant for this new IP phone.

4 Software Upgrades and Logging Describes the new directory structure on the Cisco UC500 flash drive, how to upgrade the software package, how to connect to the UC500 and view the running configuration in device log files, and how to collect troubleshooting information.

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About This Guide

Related Documentation and Product ResourcesCisco provides a wide range of documentation, planning, design, and implementation support resources to help you and your customer obtain the full benefits of the Cisco Smart Business Communications System (SBCS) and Cisco Configuration Assistant.

Product DocumentationThe following table lists URLs for related technical documentation available on Cisco.com:

Cisco Small Business Support Community SiteThe Cisco Small Business Support Community site provides resources to assist VARs and Partners with design, implementation, and maintenance for Cisco SBCS platforms.

To access the Cisco Small Business Support Community, point your web browser to the following URL:

https://www.myciscocommunity.com/community/smallbizsupport

Product Cisco.com Location

Cisco Configuration Assistant (CCA) www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html

Cisco Smart Business Communications System (SBCS)

www.cisco.com/go/sbcs-docs

Cisco UC500 Series www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html

Cisco 500 Series Secure Routers www.cisco.com/en/US/products/ps9305/tsd_products_support_series_home.html

viGuide to New Features in Cisco Configuration Assistant Version 1.9

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https://www.myciscocommunity.com/community/smallbizsupport

http://www.cisco.com/en/US/products/ps7287/tsd_products_support_series_home.html

www.cisco.com/en/US/products/ps7293/tsd_products_support_series_home.html

http://www.cisco.com/go/sbcs-docs

www.cisco.com/en/US/products/ps9305/tsd_products_support_series_home.html

About This Guide

Resources available on the Cisco Small Business Support Community site include:

• Support neighborhoods, organized around a product, technology, or country

For example, to go to the Cisco Smart Business Communications System/UC500 support neighborhood, select Product > SBCS/UC500.

• Discussion forums (requires Cisco.com login to post messages, but not to view messages)

• Training resources, including a library of support videos on demand (VODs) and tutorials

• Links to Cisco support resources, including:

– Sales support tools

– Design and deployment tools

– Configuration guides and application notes

– UC500 software downloads

– SBCS warranty information

– Small & Medium Business (SMB) University

PDI Help DeskThe Planning, Design, and Implementation Help Desk (PDI Help Desk) provides additional support for Cisco Unified Communications Specialized Partners when planning, designing, and implementing Unified Communications and Unified Contact Center solutions.

Contact the PDI Help Desk at:

http://www.cisco.com/go/pdihelpdesk (Partner login required)

or call:

1-800-GO-CISCO (Ask the agent for the “PDI Help Desk.”)

Cisco Smart Design DocumentationCisco’s SBCS Smart Design documents provide best practices for network solution design and implementation. These simplified and pre-tested networking solutions are intended to minimize complexity and risk while maximizing partner success. A Partner login is required for access.

Visit the following URL to access Cisco SBCS Smart Design documents:

www.cisco.com/go/partner/smartdesigns

viiGuide to New Features in Cisco Configuration Assistant Version 1.9

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http://www.cisco.com/go/partner/smartdesigns

http://www.cisco.com/go/pdihelpdesk

About This Guide

ConventionsThis document uses the following conventions:

Note Means reader take note.

Tip Means the following information will help you solve a problem.

Caution Means reader be careful. In this situation, you might perform an action that could result in equipment damage or loss of data.

Obtaining Documentation and Submitting a Service RequestFor information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

Convention Indication

bold font Commands, keywords, user interface buttons, and user-entered text appear in bold font.

italic font Document titles, new or emphasized terms, and arguments for which you supply values are in italic font.

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Guide to New FeOL-18977-01

C H A P T E R 1
Telephony
Read this section to learn about new and enhanced telephony configuration features in Cisco Configuration Assistant Version 1.9:

• User Interface Changes from Prior Versions, page 1-2

• Schedules, page 1-3

• Auto Attendant, page 1-7

• Night Service, page 1-16

• Hunt Groups, page 1-18

• Multiple Intercoms per Phone, page 1-22

• Music on Hold (MoH), page 1-25

• System Speed Dial, page 1-26

• Dial Plan, page 1-27

• SIP Trunking — New SIP Providers, page 1-35

• Application Controls for Unified Messaging (IMAP), Live Record, and Video Telephony, page 1-36

1-1atures in Cisco Configuration Assistant Version 1.9

Chapter 1 Telephony User Interface Changes from Prior Versions

User Interface Changes from Prior VersionsIn addition to the user interface changes introduced to support new features, the following changes have been made to the graphical user interface (GUI) for Cisco Configuration Assistant:

• Auto Attendant configuration has been moved from the Voicemail tab and now displays in a separate window (Configure > Telephony > Auto Attendant).

• System speed dial configuration has been moved into a separate window (Configure > Telephony > System Speed Dial).

• The Voice Features window tabs have been renamed. The new tab names are (from left to right) System, Region, Network, Voicemail, SIP Trunk, Voice Features, Dial Plan, and Users.

• The Call Pickup option has been removed from the Voice Features window. Call Pickup is always enabled.

• The Caller ID Per Call Block Code is now configured on the Dial Plan tab in the Voice Features window.

• The WLAN (SSIDs) window now includes a section for configuring channel and power level settings for autonomous access points.

• The Hunt Group section on the Voice Features window now provides a Members dialog for assigning users to hunt groups. You no longer need to go to the Users tab, select each user, and assign them to a hunt group.

1-2Guide to New Features in Cisco Configuration Assistant Version 1.9

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Chapter 1 Telephony Schedules

SchedulesFrom the Schedule window, you can manage business schedules, holiday schedules, and night service hours of operation.

• The Business Hours schedule defines open and closed hours. This schedule is used by the Auto Attendant and allows you to configure separate Auto Attendant menus and prompts for open and closed hours. See the “Auto Attendant” section on page 1-7.

• The Night Service schedule defines the hours of each day that the Night Service feature is active. Night Service is configured on the Voice Features tab (Configure > Telephony > Voice, Voice Features tab). See the “Night Service” section on page 1-16.

• The Holiday schedule specifies the days that the business is closed due to holidays.

On scheduled holidays:

– The Auto Attendant plays the prompts and performs the actions configured on the Closed Hours tab in the Auto Attendant window.

– Night service, if configured, is active for the full 24 hours of each holiday.

To access the Schedules window, navigate to Configure > Telephony and click Schedules.

The first time this window opens, the Business Hours tab displays the default schedule (“systemschedule”), which is enabled and configures business hours as open 7 days a week, 24 hours a day.

The following sections describe each of the tabs in the Schedule window in more detail.


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Business HoursYou can define up to four business schedules. If you are setting up multiple Auto Attendants for a multi-tenant deployment, you can define a separate business schedule for each Auto Attendant. Each schedule allows you to define open and closed business hours for each day of the week in half-hour increments.

Timesaver Use the pull-down menus to quickly configure blocks of time on the schedule as Open (checked) or Closed (unchecked). For example, to set the hours from midnight to 9:00 AM to Closed on Weekdays, set the menus to Uncheck boxes from 00:00 to 09:00 on Weekdays, then click Update Table.

To configure business hours as Closed on the weekend (all day Saturday and Sunday), set the menus to Uncheck boxes from 00:00 to 24:00 on Weekend, then click Update Table.

To configure Open hours, select Check boxes from instead of Uncheck boxes from.


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Night ServiceBefore you can enable the Night Service feature (accessed from the Voice Features tab in the Voice window) you must first configure a schedule.

Use the menus and controls to specify the hours that Night Service is enabled for each day of the week. During Night Service hours, night service is enabled for the specified phones and extensions. Calls to extensions with call forward to another number after hours are automatically forwarded to that number.


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Holiday ScheduleThe Holiday Schedule tab allows you to configure up to 26 holidays.

On scheduled holidays:

• The Auto Attendant plays the menu prompts and uses the parameters configured on the Closed Hours tab in the Auto Attendant window.

• If Night Service is configured, it is automatically enabled for the full 24 hours of each holiday.

From this tab you can also modify or delete existing holidays or copy all holidays from the current year to the next year. When copying holidays from the current year to the next year, if the same date appears in both years, the current year entry is used.


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Chapter 1 Telephony Auto Attendant

Auto Attendant Auto Attendant configuration in Cisco Configuration Assistant Version 1.9 has been enhanced to include the following features:

• Configuration of multiple, independent Auto Attendants (up to three) to support a multi-tenant office.

Two levels of parameters are configured for each Auto Attendant:

– Basic settings, such as the Auto Attendant extension, AA PSTN number (optional), and Auto Attendant script selection

– Auto Attendant script parameters

• A multi-level Auto Attendant

In this mode, the Auto Attendant presents a main menu and up to three submenus to callers.

• Auto Attendant prompt recording using either of the following methods:

– Configure a prompt management access extension and assign prompt management privileges to one or more users.

Prompt administrator users can call this extension from a phone connected to the UC500 to record and manage prompts without the use of a PC or sound-editing software.

– Use the integrated voice recording and playback interface in Cisco Configuration Assistant to record prompts as .wav files using a local PC. These custom .wav files can be uploaded to the Cisco UC500.

• Auto Attendant prompt and script management interface for uploading and managing custom Auto Attendant scripts and prompts for the Cisco UC500

You must use the default aa_sbcs_v02.aef script to take advantage of new Auto Attendant features.

Before You BeginThe following requirements apply to Auto Attendant configuration in Cisco Configuration Assistant Version 1.9:

• You must define business schedules before you can configure the Auto Attendant to present different options to callers based on open and closed hours.

• Before setting up the Auto Attendant, configure voice mail, users and extensions, hunt groups, call blast groups, and any other feature to which the Auto Attendant will be routing calls (Configure > Telephony > Voice window).

This is needed so that the Auto Attendant can transfer calls to these destinations.


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Accessing Schedule and Auto Attendant ConfigurationAuto Attendant and associated schedules are configured in separate windows:

• Navigate to Configure > Telephony > Schedules to define business, holiday, and night service schedules.

For more information, see the “Schedules” section on page 1-3.

• Navigate to Configure > Telephony > Auto Attendant to configure Auto Attendant modes and script parameters, record prompts, and manage prompts and scripts.

Auto Attendant Modes—None, Standard, or Multi-LevelThe Auto Attendant operates in one of three modes:

• None

If you have not previously configured the Auto Attendant or have reset the UC500 to factory defaults, the Auto Attendant mode is set to None.

Choose this option if you do not want any incoming calls to be answered by the Auto Attendant.


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• Standard

Choose Standard mode and use the aa_sbcs_v02.aef script to configure up to 3 separate Auto Attendants with separate actions and prompts for open and closed hours.

Note If the Business Hours and Closed Hours tabs are not displayed, make sure that aa_sbcs_v02.aef is selected from the AA Script menu. Older Auto Attendant scripts, such as aa.aef, do not support schedules.


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• Multi-Level

Choose Multi-Level mode and use the default aa_sbcs_v02.aef script to configure a single Auto Attendant with a main menu and up to 3 submenus, with separate actions and prompts for open and closed hours.

Example: Single Auto Attendant with Custom Schedules and PromptsThis section provides an example of the steps required to set up a single Auto Attendant with custom business schedules and prompts.

Step 1 Launch Cisco Configuration Assistant and connect to the UC500.

Step 2 Set up voice mail, users, hunt groups, and blast groups as needed for transferring calls from the Auto Attendant:

a. Navigate to Configure > Telephony and click Voice to open the Voice window.

b. On the Users tab, create user accounts and extensions.

c. On the Voice Features tab, set up Hunt Groups and Call Blast Groups, if needed.

d. On the Voicemail tab, configure the voice mail extension.

Step 3 Navigate to Configure > Telephony and click Schedules to open the Schedules window.


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Step 4 Set up a Business Schedule to define open and closed hours for the business.

e. Click the Business Schedules tab and choose the default business schedule (systemschedule) or define and enable a new business schedule (for example, MyBizSchedule01).

f. Make sure that the Enable Business Schedule option is checked.

g. Use the window controls to define open and closed hours.

h. Click OK.

Step 5 Set up a Holiday schedule. On Holidays, the Auto Attendant uses the Closed Hours prompt and script parameters.

a. Click the Holiday tab.

b. Use the window controls to add, modify, delete, or copy holidays into the schedule. For more information, see the “Schedules” section on page 1-3.

c. Click OK.

Step 6 Navigate to Configure > Telephony and click Auto Attendant to open the Auto Attendant window.

Step 7 From the Auto Attendant window:

a. Select Standard mode.

b. Set the Number of Auto Attendants to 1.

c. Enter an AA extension number (required) and, optionally, an AA PSTN number.

d. Verify that the correct business schedule is selected and that the aa_sbcs_v02.aef script is selected.

e. Enable Dial by Number or Dial by Name, if desired.

f. Record a main greeting to be played to callers when the business is open. See the “Prompt Recording and Management” section on page 1-12.

g. On the Business Hours tab, configure script parameters to define the desired Auto Attendant behavior during open hours.


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h. On the Closed Hours tab, configure script parameters to define the desired Auto Attendant behavior during closed hours. For this example, assume that the default AA BusinessClosed.wav file is played for the main greeting during closed hours.

Note On Holidays, the Auto Attendant plays the main prompt and performs the actions defined on the Closed Hours tab.

Prompt Recording and ManagementTo access prompt management and recording features, select the Prompt Management tab in the Auto Attendant window. From this tab you can record, upload, rename, or delete Auto Attendant prompts.

You can record prompts by using one of two methods:

• Sound Recorder — Use the integrated voice recording and playback feature to record and delete prompts using Cisco Configuration Assistant. Users can record .wav files on their PC and upload them to the UC500. The .wav file is recorded in G.711 u-law, 8-kHz, 8-bit mono format. The prompt file cannot be longer than 60 seconds.

• Phones — To use this method, configure an extension for Auto Attendant prompt management and assign prompt management privileges to users. The prompt management extension is the number that prompt administration users call to record or delete prompts, thus eliminating the need for a PC or sound editing software to manage prompts.


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Record Prompts Using the Sound Recorder

To record a prompt by using the built-in Sound Recorder:

1. From the Auto Attendant window, select the Prompt Management tab.

2. Click the Open button for the Record Prompts using Sound Recorder.

3. Use the record and playback controls in the Sound Recorder dialog to record the prompt.

The Sound Recorder can also be accessed by clicking Record in the Auto Attendant window (located to the right of the Menu Prompt selection menu).

4. Click Browse and navigate to where you want to save the .wav file on your local machine.

5. Once you have saved the prompt file, scroll to the Available Prompts section and click Add to upload the new prompt and make it available to the Auto Attendant.

6. Click OK.

Record Prompts by Using Phones

To set up prompt administration and recording via phone:

1. From the Auto Attendant window, select the Prompt Management tab.

2. Locate the Record Using Phones section.

3. Enter an extension to use for prompt management.


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4. Click Users to open the Assign Prompt Management Privileges dialog and use the controls in the dialog to add and remove prompt administrator users.

5. Click OK.

6. Once the configuration is applied, you can begin recording prompts.

To record a prompt, a prompt administrator user must:

– Dial their voice mail number and set up a voice mail PIN, if they have not already done so.

– Dial the prompt recording extension from any phone in the system.

– Enter their extension and voice mail PIN for authentication.

– Follow the prompts to record AA prompts from the IP phone.

7. Once the AA prompts have been recorded, click Refresh on in the Prompt Management tab in the Auto Attendant window to display the newly recorded prompts.

By default, prompts recorded from a phone use the date/timestamp for the filename.


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Script ManagementTo access Auto Attendant script management options, navigate to Configure > Telephony > Auto Attendant and select the Script Management tab.

From this tab, you can upload, rename, or delete custom Auto Attendant scripts created using the Cisco Unity Express (CUE) Auto Attendant script editor.

The UC500 supports a maximum of five (5) Auto Attendant scripts. However, two (2) slots are allocated for Cisco Configuration Assistant-supported scripts (aa_transfer2.aef and aa_sbcs_v02.aef), so up to three (3) custom scripts can be used.

Note Cisco Configuration Assistant-supported Auto Attendant scripts (such as aa_transfer2.aef and aa_sbcs_v02.aef) and CUE system default AA scripts (such as aa.aef and aasimple.aef) cannot be deleted, modified, renamed, or overwritten.

For information on how to create CUE Auto Attendant scripts, see the Cisco Unity Express 3.2 Guide to Writing and Editing Scripts, available at:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/administrator/script/cuescripteditor.html


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Chapter 1 Telephony Night Service

Night ServiceThe Night Service feature provides the ability to forward calls to another number or send notification of incoming calls to a set of phones during night service hours. In order to enable this feature, you must configure the following:

• Night Service schedule — Period of time that Night Service is active. This is configured on the Night Service tab in the Schedules window (see the “Night Service” section on page 1-16).

• Night Service extensions — Extensions for which the Night Service feature is active; up to four extensions can be configured for night service.

Each extension can be configured with a call forward number or night service bell.

– Use the call forward night service option to forward calls to an external number after hours, for example, to an off-site answering service.

Note When configuring Night Service to forward calls to an external number, be sure to enter the phone number exactly as you would dial it, including the access code.

– Use the night service bell option to provide coverage for unstaffed extensions after hours.

During Night Service hours, calls to extensions configured for night service bell trigger night service notification, and a special “burst” ring is sent to designated phones with these extensions.

• Night Service phones — Phones configured with Night Service extensions receive notification of incoming calls during night service hours.

The phone user can intercept the call using the call pick-up feature. To configure Night Service phones, at least one of the extensions must be configured with a Night Service bell.

• Night Service toggle code — Optionally, you can also configure a Night Service code. Users can activate and de-activate Night Service by dialing * and a numeric code (for example, *123).

Only a phone configured with a Night Service extension is allowed to dial the Night Service code to activate or deactivate Night Service.


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Chapter 1 Telephony Night Service

To access Night Service configuration, navigate to Configure > Telephony > Voice and select the Voice Features tab.


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Chapter 1 Telephony Hunt Groups

Hunt GroupsA hunt group is a list of phone numbers that take turns receiving incoming calls to a pilot number.

Hunt Group configuration in Cisco Configuration Assistant Version 1.9 has been enhanced to include two new options:

• Members — Assign members to hunt groups.

• No Answer Forward to — Redirect calls to another destination if there is no answer.

The call can be redirected to another hunt group, a call blast group, another extension, another number, voice mail box, or the Auto Attendant. Available options vary, depending on what is configured on the system. The Number field displays the current destination for No Answer Forward to.

To access Hunt Group configuration, navigate Configure > Telephony > Voice, then select the Voice Features tab.

To set up Hunt Groups:

1. Open the Voice window, select the Voice Features tab, and locate the Hunt Groups section.

2. Click Enable, select the Hunt Group Type, choose the number of Hunt Groups to configure, and set a Timeout value for No Answer Forward To.

Three hunt group types are supported, and up to four (4) hunt groups can be configured:

– Sequential—Numbers ring in the order in which they are listed in the hunt group (phone 1, then phone 2, and so on).

– Longest-Idle — Calls are routed to the number that has been idle the longest. The longest-idle time is determined from the last time that a phone registered, re-registered, or went on-hook.

– Peer— Calls are routed in round-robin order. That is, the first call is routed to the first line, the next call is routed to the 2nd line; if the 2nd line is busy, the call is directed to the 3rd line, and so on.

3. (Optional) Click in the Pilot Number field to change the default pilot number.


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Chapter 1 Telephony Hunt Groups

4. Click Members to assign users to the Hunt Group.

– Use the Add, Remove, and Select All controls in the Members of Hunt Group dialog to add and remove extensions for the corresponding hunt group.

– Use the Up and Down arrows to re-order the list of members.

– Click OK when finished.

5. (Optional) Click No Answer Forward To and enter a destination number to route the call to if it is not answered within the number of seconds entered for the Timeout.

Note Selecting Call Forward to Voicemail automatically creates a GDM (General Delivery Mailbox) for the Hunt Group. All members of the Hunt Group can log in to their voice mail and press 9 to access messages left on the GDM.

6. Repeat steps 3 through 6 for each Hunt Group.

7. Click OK.


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Chapter 1 Telephony Call Blast Groups

Call Blast GroupsA Call Blast Group is a hunt group in which calls to a pilot number simultaneously ring the phones in the group. This feature can also be used to set up a Single Number Reach scenario in which a call to a user's phone extension simultaneously rings another number (for example, a cell phone number or home phone number) or a different extension. Up to four (4) Call Blast Groups can be configured, and each group can have from 2 to 32 members.

Note Cisco IOS 12.4(20)T or greater is required for the Call Blast Group feature.

To access Call Blast Group configuration, navigate to the Configure > Telephony > Voice, and select the Voice Features tab.

To set up Call Blast Groups:

1. Open the Voice window, select the Voice Features tab, and locate the Call Blast Groups section.

2. Click Enable, select the number of Call Blast Groups to configure, and set a Timeout value for No Answer Forward To.

3. (Optional) Edit the Pilot Number.

4. Click Members to assign users to the Call Blast Group.


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Chapter 1 Telephony Call Blast Groups

5. Use the Add and Remove controls to add and remove extensions for the corresponding Call Blast Group.

6. You can also add an external PSTN number (for example, a cell phone number or home phone number) to the list of Available members and move it to the Selected list.

– In the Other Number field, enter the phone number exactly as you would dial it, including any access codes (up to 16 digits).

– Click the Add button to the right of the Other Number field to move it to the Available list.

– Click the Add arrow button to move the Other Number you just added to the Selected list.

– Click OK when finished.

To remove an external number from the Selected list, click the Remove arrow button to move it back to the Available list. Once you close the Members of Blast Group dialog, any external numbers added to the Available list but not moved to the Selected list are removed from the Available list. When you next open the Members dialog, these external phone numbers do not appear in the Available list.

7. (Optional) Click No Answer Forward To and enter a destination if the call is not answered within the number of seconds specified for the Timeout.

The call can be redirected to a Hunt Group, another Call Blast Group, another extension, another number, voice mail box, or the Auto Attendant. Available options vary, depending on what is configured on the system.

When entering an external number, make sure that you enter the number exactly as you would dial it, including the access code.

The Number field always displays the current destination for No Answer Forward to.

Note Selecting Call Forward to Voicemail automatically creates a GDM (General Delivery Mailbox) for the Call Blast Group. All members of the Call Blast Group can log in to their voice mail and press 9 to access messages left on the GDM.

8. Repeat steps 3 through 7 for each Call Blast Group to be configured.

9. Click OK.


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Chapter 1 Telephony Multiple Intercoms per Phone

Multiple Intercoms per PhoneIn prior releases, Cisco Configuration Assistant supported configuration of only one intercom button per phone. Version 1.9 has been enhanced to support multiple intercom buttons per IP phone.

Note This feature is not supported on all phone (for example, phones without a sufficient number of buttons or Cisco Model 39xx SIP phones).

Configuration Example: Configure Multiple Intercom Buttons for a PhoneTo configure multiple intercom buttons on an IP phone:

1. Launch Cisco Configuration Assistant and connect to the Cisco UC500.

2. Navigate to Configure > Telephony > Voice and select the Users tab.

3. Locate the entry to configure.

4. Click the More button that corresponds to that user.


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5. In the More Options window, locate the phone button you want to configure and click in the Type field (un-configured phone buttons display None for the Type) and select Intercom or Intercom w/ Mute as the type.

– Intercoms can be configured on any phone button except Button 1, which is reserved for the primary extension.

– If you select Intercom, a push-to-talk, single-button intercom line is configured with Mute. Both users hear each other when the call is connected.

– If you select Intercom /w Mute, a push-to-talk, single-button intercom line is configured with mute enabled. The recipient must disable mute by pressing the Mute button on their phone or lift the handset to respond to the intercom.

The Extension column displays a drop down menu with the list of users the phone is allowed to intercom.

6. Choose a phone user from the list.

A pop-up dialog opens for you to select the button to use for the intercom on the other user’s phone.


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7. Select a button on the other user’s phone to use for the intercom and click OK.

8. Repeat steps 4 through 7 to configure additional intercom buttons on the same phone.

9. Click OK or Apply in the Voice window.


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Chapter 1 Telephony Music on Hold (MoH)

Music on Hold (MoH)Cisco Configuration Assistant Version 1.9 adds options for enabling MoH for internal calls and enabling MoH input from a music source connected to the external MoH port on the UC500.

To access MoH configuration, navigate to Configure > Telephony, click Voice to open the Voice window, then click the Voice Features tab.

• When Enable music on hold for internal calls is enabled, internal IP phone-to-IP phone calls placed on hold hear music. Otherwise, internal callers hear tone on hold.

Note Disabling MoH for internal calls can help conserve system resources on the UC500.

• When Enable external music on hold port is enabled, music on hold for internal calls is automatically enabled and cannot be disabled.

If an audio file is selected and the external music-on-hold port is also enabled, the music input from the external port takes precedence. The selected audio file provides a backup music source if the external source fails or is not available.

• MoH from a PSTN or SIP trunk is always enabled, even if MoH for internal calls is disabled. To disable MoH for PSTN or SIP trunk calls, uncheck all options and select None for the audio file.

Tip To upload a custom Music on Hold audio file (.au file) to the UC500 using Cisco Configuration Assistant, navigate to the Topology View, then drag and drop the audio file from your desktop onto the UC500 icon in the topology view. The audio file must have an .au (audio) extension. Once you have uploaded the file, it will be made available on the Audio File selection list for Music on Hold. The UC500 software pack includes three default music-on-hold files recorded at different volumes. Select the file that best matches the volume requirements for your UC500. For specifications and instructions on how to create a custom audio file for Music on Hold, see the Cisco Unified Communications Manager Express System Administrator Guide, available on www.cisco.com.


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Chapter 1 Telephony System Speed Dial

System Speed DialSystem Speed Dial configuration, which enables you to create and enable a Local Speed Dial menu for IP phones (both SCCP and SIP), is now configured from a separate window.

To open the System Speed Dial window, navigate to Configure > Telephony, then click System Speed Dial.

Use the controls in the System Speed Dial window to add, remove, or re-order the speed dial numbers to be displayed on the Local Speed Dial menu for all IP phones at the site. When the list has reached the maximum number of entries allowed (32), the Add button is disabled.


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Chapter 1 Telephony Dial Plan

Dial PlanDial plan configuration has been enhanced to support the following features in Cisco Configuration Assistant Version 1.9:

• Built-in dial plan templates for outgoing numbers for North America, United Kingdom, Australia, France, Italy, German, Spain, Japan, and New Zealand locales

• Ability to customize built-in templates to create a custom dial plan for outgoing numbers

• Ability to create and upload a custom dial plan template for outgoing numbers using a Microsoft Excel-based template

• Per-outgoing number configuration, including the ability to:

– Set permissions

– Define restricted (blocked) numbers

– Define dial patterns

– Specify a trunk list for routing outgoing numbers

As in prior releases, dial plan configuration includes options for configuring:

• Incoming call handling

– DID (direct inward dial) translations

– FXO trunk destinations

• Default access code for outgoing calls

• Digit collection timeout

• Caller ID for the main PSTN number and Caller ID per-call block code (relocated to Dial Plan tab)

To access dial plan configuration, navigate to Configure > Telephony > Voice, then select the Dial Plan tab.

Configuration ExamplesThe following examples demonstrate how to configure the new dial plan options in Cisco Configuration Assistant Version 1.9:

• View or Create a Custom Outgoing Dial Plan Based on North American Template, page 1-28

• Configure the Dial Plan to Restrict Outgoing Calls to Premium Services, page 1-30

• Configure Outgoing Call Permissions and Enable Call Blocking for Phones, page 1-31

• Create and Import an Outgoing Dial Plan Template for a New Locale Using an Excel Template, page 1-32

• Configure Outgoing Caller Identification, page 1-33


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View or Create a Custom Outgoing Dial Plan Based on North American Template

This example demonstrates how to view and edit the built-in dial outgoing dial plan template for the North American locale.

Note Before configuring the dial plan, verify that the appropriate telephony trunks are configured for the site (SIP, T1/E1, FXO, or BRI).

1. Launch Cisco Configuration Assistant, connect to the Cisco UC500, and navigate to Configure > Telephony > Voice, then select the Dial Plan tab.

2. In the Outgoing Call Handling section of the Dial Plan tab, select Template: North American for the Numbering Plan Locale.

3. Click Configure to view the outgoing numbers configured in the North American template and their corresponding permission levels (for example, Toll-Free, International, Local, Local-Plus, National, National-Plus, International, Blocked, and so on).

4. Click in a row of the table to edit an existing configuration or click Add to add a new row to the table and define a new outgoing number.

See the “Configure the Dial Plan to Restrict Outgoing Calls to Premium Services” section on page 1-30 for a simple outgoing number configuration example.


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The following notes apply to configuring outgoing numbers:

– Each outgoing number has a permission level. The permission level corresponds to the Permissions and Block Restricted Calls settings that are configured on each phone. Permission levels are hierarchical. For example International permissions includes all lower-level permissions: National/National-Plus, Local/Local-Plus, and Toll-Free.

– For the Begins With field, numbers and patterns are matched beginning with the first digit. A number that includes the pattern, but does not begin with the pattern is not matched.

When specifying a pattern, an “x” matches any digit from 0 through 9. A series of numbers enclosed in brackets ([089]) matches any one of the digits. You can also specify a range. For example, [2-9] matches any single digit in the range from 2 to 9.

As you enter patterns in this field, the Dial Pattern column in the table updates to display the dial pattern that is matched, including the access code. The Dial Pattern column is read-only.

– The Trunk List setting specifies the trunk preference for the outgoing number. Choices include PSTN only, SIP only, PSTN then SIP, SIP then PSTN, or None.

– The Number of Digits cannot be smaller than the prefix defined in the Begins With field and cannot be larger than 15.

– By default, outgoing call permissions are unrestricted. For instructions on how to configure permissions for phones and users, see “Configure Outgoing Call Permissions and Enable Call Blocking for Phones” section on page 1-31.

5. Click the Trunk List Details button to view or set trunk priorities for outgoing calls.

The following notes apply to editing trunk list details:

– The Trunk Type, Trunk Group, and Trunk Preference fields are read-only. For example, when you change the Trunk List setting for an outgoing number, the Trunk Preference field is automatically updated to reflect the change.

– The Forward Access Code controls whether or not the access code dialed by the user is forwarded to the trunk. By default, Forward Access Code is set to No.

This option can be used in regions were the Service Provider requires that the access code be included for outbound dialing. It can also be used in scenarios where the UC500 is connected to a third-party PBX that requires an access code for outbound dialing. Do not modify this field unless instructed to by your Service Provider.

– The Add option is only available for trunks that were not added to the Trunk List when they were created. When a trunk is created, you can choose whether you want to add it to the trunk list for all outgoing numbers. If you did not choose to add it at the time of creation, use this option to add it to an outgoing number.

6. Once you click OK or Apply in the Configure Outgoing Numbers dialog, the changes are saved to a custom outgoing dial plan for the selected locale, and the Template: label is no longer displayed next to the locale. The default dial plan template for that locale is not modified.

To revert to the default settings in the template, select the template and click Apply.

You will be prompted to confirm whether or not you want to replace the current configuration with the settings from the selected template.


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Configure the Dial Plan to Restrict Outgoing Calls to Premium Services

This example demonstrates how to configure the outgoing dial plan so that calls to all numbers that begin with 1976 for the North American Dial Plan can be blocked.

1. Launch Cisco Configuration Assistant, connect to the Cisco UC500, and navigate to Configure > Telephony > Voice, then select the Dial Plan tab.

2. In the Outgoing Call Handling section of the Dial Plan tab, select Template: North American for the Numbering Plan Locale.

3. Click Configure.

4. In the Outgoing Numbers window, click Add.

5. From the Permissions menu, choose Blocked and enter the access code.

The Description field is greyed out and displays the text Restricted Number.

6. In the Begins With field, enter 1976.

7. In the Number of Digits column, enter 11 (access code plus 10 digits).

8. Click OK in the Outgoing Numbers window.


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9. Click OK or Apply on the Dial Plan tab.

The number of Blocked numbers shown in the summary on the Dial Plan tab reflects the change you just made, and the selected template now displays North American instead of Template: North American.

Once you have modified the dial plan to add blocked numbers, you must enable Block Restricted Calls on each phone for which you want to block these numbers, as described in the “Configure Outgoing Call Permissions and Enable Call Blocking for Phones” section on page 1-31.

Configure Outgoing Call Permissions and Enable Call Blocking for Phones

Once you have configured outgoing call handling, you must configure permissions for phone/user in the system to control the types of outgoing calls (local, national, international) that can be made from the phone and choose to enable or disable blocking of calls to restricted numbers.

To configure outgoing call permissions:

1. Navigate to Configure > Telephony > Voice and select the Users tab.

2. For each phone, click More to open the More Options dialog, locate the User section, and select a permission level from the drop-down menu.

Available permission levels vary, depending on how the outgoing dial plan for the site is configured.

3. Click the checkbox for Block Restricted Calls to enable or disable blocking of outgoing calls to numbers that are identified as Blocked in the dial plan.

Note You must configure permissions and call blocking individually for every phone on the system.

4. Click OK.


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Create and Import an Outgoing Dial Plan Template for a New Locale Using an Excel Template

To create and import a custom, locale-specific dial plan template for outgoing numbers using the Excel template supplied with Cisco Configuration Assistant:

Note You must be connected to the UC500 to upload a dial plan template.

1. On a local PC with Cisco Configuration Assistant Version 1.9 is installed, browse to the Cisco Configuration Assistant installation directory and locate the Excel file named Open OutgoingDialPlanTemplate.xls.

If you did not modify the default installation location, the path to the file will be similar to the following:

X:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\ appdata\OutgoingDialPlanTemplate.xls

where X is the drive on which Cisco Configuration Assistant is installed.

2. Open the OutgoingDialPlanTemplate.xls file in Microsoft Excel. Enable macros, if prompted.

3. Complete the fields in the template.

– Locale Name

Name of the locale as it will appear in the Numbering Plan Locale drop-down once it is imported into Cisco Configuration Assistant.

– Create Emergency Numbers Without Access Codes?

When set to TRUE, allows users to dial the emergency number without entering an access code (for example, 911). When set to FALSE, users must enter the access code when dialing the emergency number (for example, 9911).

– Outgoing Numbers

Configure outgoing number permissions and settings as described in the “View or Create a Custom Outgoing Dial Plan Based on North American Template” section on page 1-28.

4. Save the changes in Excel.


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5. Click Save Template on the Excel template.

The file should be saved in Excel 2003-compatible .xls format to the following location, assuming Cisco Configuration Assistant was installed in the default location:

X:\Program Files\Cisco Systems\CiscoSMB\Cisco Configuration Assistant\ appdata\

where X is the drive on which Cisco Configuration Assistant is installed.

6. If Cisco Configuration Assistant is open, close it and relaunch it.

The Locale Name that you entered in step 2 should appear as one of the options in the Numbering Plan Locale drop-down menu on the Dial Plan tab in the Voice window.

Configure Outgoing Caller Identification

Before you begin:

• Configure the Auto Attendant Main PSTN number and verify that the Auto Attendant is enabled if you want to use the Auto Attendant number for outgoing caller ID.

• Configure phones/users on the system so that you can configure caller ID for extensions and verify that the feature is working correctly.

Perform the following steps to configure the Caller ID Main PSTN Number for the site.

1. Navigate to Configure > Telephony > Voice, select the Dial Plan tab, and locate the Outgoing Caller Identification section.

2. Select the type of number to use for the Caller ID PSTN Main Number.

The Caller ID Main PSTN number can be one of the following:

– Auto Attendant number (if configured for the site). This option is not displayed if the Auto Attendant is not configured.

– Other number— A PSTN number or DID number if you select this option.


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3. Once you have configured the Caller ID PSTN Main Number, you can choose to have this number displayed to the caller for the caller ID.

For example, on the Dial Plan tab in the Voice window, locate the Incoming Call Handling section and click Configure for Direct-Inward-Dial Translations.

If desired, you can now set the caller ID for DID translations to use the Caller ID Main PSTN Number that you just configured.

The following example DID configuration settings shows that DIDs ranging from 9722222000 to 9722222003 are configured to use the Caller ID Main PSTN number as the outgoing caller ID for extensions 300 to 303.


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Chapter 1 Telephony SIP Trunking — New SIP Providers

SIP Trunking — New SIP ProvidersSIP Trunk configuration features apply only to SBCS voice deployments that are based on subscriptions to third-party SIP Service Providers.

Cisco Configuration Assistant Version 1.9 automatically generates the required device configuration interface for seamless Plug’n’Play compatibility with the following SIP Service Providers:

• AT&T

• British Telecom (BT)

• Broadview Networks

• Cbeyond

• NuVox

• PAETEC

• XO Communications.

To access SIP Trunk configuration within Cisco Configuration Assistant, navigate to Configure > Telephony > Voice and select the SIP Trunks tab.

To configure parameters for SIP trunks, select your Service Provider from the drop-down menu and fill in the configuration settings. This information is typically provided by the SIP Service Provider when at the time of subscription to the service.

If the SIP Service Provider is not listed in the drop-down menu, choose Generic SIP Trunk Provider and fill in the settings required by the Service Provider.


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Chapter 1 Telephony Application Controls for Unified Messaging (IMAP), Live Record, and Video Telephony

Application Controls for Unified Messaging (IMAP), Live Record, and Video Telephony

Optional applications for Cisco UC500 platforms can be enabled and disabled using Cisco Configuration Assistant. For some applications, setup options must be configured to enable and use the application.

The following telephony applications are included in Version 1.9:

• Unified Messaging (IMAP)—Unified Messaging allows voice mail subscribers to have an integrated view of their e-mails and voice mail messages from a single e-mail client using IMAP. (Internet Message Access Protocol). Subscribers can delete voice mail messages or mark them as read or unread in a manner similar to e-mail messages. The voice mail messages are downloaded as attachments to e-mail messages. Subscribers can access voice mail messages over the network or download them selectively. By default, this application is disabled.

In order for a user to take advantage of this feature, their e-mail client (for example, Microsoft Outlook) must be configured for IMAP. When configuring the client for IMAP:

– Use the CUE IP address (10.1.10.1) for the IMAP server IP address.

– The username and password configured on the IMAP client for authentication must match the username and password of the phone user as it is configured in Cisco Configuration Assistant.

• Live Record—Live Record enables users to record live conversations and store the recordings as a message in their mailbox and can access them through the Telephony User Interface (TUI), Voice View Express, or IMAP. They can then play a recording or forward it to another subscriber or group of subscribers. By default, this application is disabled.

To configure Live Record, enable the application, click Setup Options, and enter the Live Record pilot number. Users can invoke Live Record by initiating a conference call between the Live Record pilot number and the party to be recorded. The size of Live Record messages is limited only by the amount of space remaining in the subscriber's voice mailbox.

• Video Telephony — This application enables video telephony functions for video-enabled Cisco IP phones in the network, such as Cisco 7985 IP phones and other Cisco IP phones with Unified VT Advantage. By default, this application is enabled.


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To access these options, navigate to Applications and select Applications Control to open the Applications Control Window.

From this window, you can also view total resources available, the resources required for each application, and current resource usage by each application.

System resources in use by an application are indicated by displaying a number of credits. A total of 100 credits are available to the system. The number of credits required for each application is the minimum number of credits needed to run the application, based on CPU, memory, and disk utilization.

Note Applications such as Unified Messaging, Video Telephony, and Live Record do not require any credits to run.

To enable or disable an application:

1. In the Applications Control window, click the checkbox that corresponds to the application to enable or disable. A check mark indicates that the application is enabled.

Some applications, such as Live Record, require setup options to be configured before the application can be enabled.


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2. If needed, click Setup Options and fill in any required parameters. For example, the Live Record application requires a Pilot Number to be configured.

3. Click OK or Apply.


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C H A P T E R 2
Security
Read this section to learn about support for configuring security features added in Cisco Configuration Assistant Version 1.9:

• URL Filtering, page 2-1

• Intrusion Prevention System (IPS), page 2-5

URL Filtering

Note This feature can only be configured on Cisco SR520 secure routers.

URL filtering allows you to control access to the Internet by permitting or denying access to specific websites based on information contained in an URL list.

Cisco Configuration Assistant Version 1.9 supports Black/White lists only (C3PL URL filtering). A Black/White list is a list of URLs that is manually created and maintained by the network security staff for a business. There are no default URLs; it is user-defined. Third-party servers are not supported for URL filtering in Version 1.9.

The Black/White list:

• Provides a basic solution if a few specific URLs need to be exempted.

• Allows a business to directly manage the URLs to denied as part of company policy.

• Leverages existing network equipment.


Chapter 2 Security URL Filtering

To access URL Filtering configuration options within Cisco Configuration Assistant, navigate to Configure > Security and select URL Filtering to open the URL Filtering window.

Configuration Examples

Note Zone Based Firewall (ZBF) configuration must be enabled before you can enable URL filtering. When URL filtering is disabled, you can still add or delete URLs to or from the domain name list, but no filtering is performed. URL filtering is disabled by default.

Deny All Domains or Permit All Domains Except the Ones in the List

To set filtering options and manage the list of domain names to be filtered:

1. Check the Enable checkbox to enable URL filtering.

2. Choose whether to deny all domains except the ones listed or permit all domains except the ones listed.


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3. To add a URL to the list of domain names to be filtered, click Add, click in the row you just added, and type the domain name to be filtered.

Partial domain names are accepted, as long as they can be validated (for example, cisco.com.is valid).

Note The maximum number of URLs allowed in the filter list is 100.

4. Continue adding or removing domain names as needed, then click OK or Apply.

After you click OK or Apply the names in the list cannot be modified. You must delete and then re-add the name in order to change it.

Import and Export URL List

You can also import a text file with a list of URLs to be filtered or export the current list of URLs to a text file that can be imported to another device or application. The following guidelines apply to creating URL list files:

• The filename extension must be either .csv or .txt.

• Lines beginning with "#" are treated as comments.

• Duplicates are not allowed in the list.

• URLs are entered one per line, as shown in the following example:

#Domain Name

www.cisco.com

www.yahoo.com

www.rediffmail.com

www.google.com


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To import a URL list:

1. Launch Cisco Configuration Assistant Version 1.9 on a system with a Cisco SR520 secure router and navigate to Configure > Security, then select URL Filtering.

2. In the URL Filtering window, select Enable URL Filtering.

3. Click Import URL List to select a .txt or .csv file containing a list of URLs to filter.

4. Click Open. All the URLs listed in the file are imported and displayed in the Domain List.

5. To permit all the domains listed in the file, select Deny all domains except the ones in the list below.

6. To deny all the domains listed in the file, select Permit all domains except the ones in the list below.

7. Click OK.

If you have not yet created a Zone Based Firewall configuration, you are prompted to create one.

To export a URL list:

1. Launch Cisco Configuration Assistant Version 1.9 on a system with a Cisco SR520 secure router and navigate to Configure > Security, then select URL Filtering.

2. Click Export URL List to choose a location in which to save the list.

3. Click Save and choose a location in which to save the URL list.


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Chapter 2 Security Intrusion Prevention System (IPS)

Intrusion Prevention System (IPS)The Cisco IOS Intrusion Prevention System (IPS) is an inline, deep-packet inspection feature that effectively mitigates a wide range of network attacks. IPS is supported only on Cisco SR520 routers.

When an attack is detected, the IPS device drops the offending packets while still allowing all other traffics to pass. When the IPS device detects suspicious activity, it responds before network security can be compromised and logs the event through Cisco IOS syslog messages or Security Device Event Exchange (SDEE).

The data packets in a session are compared with signature packages or signature definition files (SDF). If the packet matches the signatures, the signatures are triggered and the event is detected as an attack.

The following notes apply to IPS configuration in Cisco Configuration Assistant Version 1.9:

• Cisco Configuration Assistant Version 1.9 supports:

– IPS 5.0 in SR520 with 12.4 (20)T and later images.

– Basic IPS configuration, IPS Signature updates, and IPS Alerts

• IPS security dashboards, IPS signature edit capabilities, and monitoring capabilities are not supported.

• IPS on the Cisco SR520 supports only 128MB SDF (basic signature sets).

The initial IPS configuration requires you to:

• Choose a device on which to enable IPS.

• Choose interfaces for packet scanning.

• Obtain a public key, download a signature package, and install the signature definition file from the package on the router.

Note IPS can only be configured on devices that support IPS, such as Cisco SR520 secure routers.

Configuring IPSTo configure IPS:

1. From the Hostname list, choose a device on which you want to enable IPS.

2. To configure interfaces for IPS, choose an outside interface from the Outside (untrusted) Interface/Zone list or an inside interface on the Inside (trusted) Interface/Zone list.


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Available interfaces detected on the router are listed in the Inside and Outside columns of the table.

The terms outside and inside refer to the direction for IPS packet scanning for attacks on the interface (incoming or outgoing packet flow).

– When IPS is selected for an interface listed in the Outside column of the table, IPS scans only outgoing packets on that interface.

– Similarly, when IPS is selected for an interface listed in the Inside column of the table, IPS scans only incoming packets on that interface.

– You can enable IPS scanning on an interface's outgoing and/or incoming packet flow, and there is no limit on the number of interfaces on which IPS can be enabled.

3. Obtain a public key.

Once you have configured the inside and outside interfaces, click on the link provided to download a public key from Cisco.com. Then, copy and paste the key-string section of the key into the text area provided for the key.

The public key is required and is named realm-cisco.pub.


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4. Download and install a Signature Package.

– Click Install SDF to open the Download Signature Package dialog with a link for downloading an SDM-IPS signature definition file (SDF) package.

– Click the download link to go to Cisco.com and choose a Cisco IOS SDM-IPS signature package from the list of SDM-IPS signature packages. Only SDM-IPS packages in the Basic category are supported for use with the SR520. The Basic category supports signature files up to 128 MB in size and is intended for routers with up to 128 MB of memory.

– Browse to the location of the signature package file (.zip file) on the local PC.

– Click OK or Apply. When you click OK or Apply, the configuration is sent to the router.

All IPS-related configuration files are placed in the following location: flash:/ips/

Once you have installed the signature package:

• The Delete IPS Configuration button, IPS Signature Updates tab, and IPS Alerts tabs become active.

• Signatures that are loaded and enabled on the device are listed on the IPS Signature Update tab.

IPS Signature UpdatesIPS signature updates are only available if IPS has been successfully configured and a signature package has been downloaded. IPS signature updates are supported for SDM-IPS package files only. From the IPS Signature Updates tab, you can import new and updated signatures for a selected SDF package.

To import IPS signature updates:

1. In the IPS window, click the IPS Signature Updates tab.

2. Click on the link to go to Cisco.com and choose an IPS-SDM .sdf package file to download.

3. Browse to the location of the SDF package file (.zip file) on the local PC.


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4. Click Extract Signatures to display new and updated signatures in the SDF selected for import.

5. Click OK to upload the signatures displayed in the table to the router and update the SDF package version on the router.

IPS AlertsIPS Alert displays intrusion detection alerts and actions taken, along with the following information about the alert. The following information is displayed for each alert:

• Signature ID and description of the attack

• Risk rating

• Event action

• Source and destination IP addresses for the attack

• Number of hits and dropped packet counts

Click Show Alerts to view the current list of alerts; click Clear Alerts to clear the list.


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C H A P T E R 3
Cisco IP Phone SPA525G Support
Cisco Configuration Assistant Version 1.9 adds support for configuration of Cisco IP Phone SPA525G phones in either wired or wireless-G mode. This chapter provide an overview of the phone and instructions for accessing the Wireless Setup wizard for automated configuration of wireless access points and SPA525G phones in wireless-G mode according to the supported reference designs for Cisco SBCS. 1.4.

The Cisco SPA525G is supported in Cisco Configuration Assistant 1.9 with UC500 Software Pack 7.0.2 and above.

Note This chapter is intended only as an introduction. Cisco SMB-select certified VARs who wish to deploy an SBCS 1.4 wireless voice solution for their customers using the Cisco SPA525G phones in wireless-G mode must refer to the Cisco SPA525G Wireless Deployment Guide for Cisco SBCS, available on Cisco.com.

The following topics are covered:

• Cisco IP Phone SPA525G, page 3-1

• Wireless Setup Wizard, page 3-3

Cisco IP Phone SPA525GThe Cisco IP Phone SPA525G is a full-featured VoIP (Voice over Internet Protocol) phone that provides voice communication over an IP network. It supports traditional features, such as call forwarding, redial, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset, or speaker.


Chapter 3 Cisco IP Phone SPA525G Support Cisco IP Phone SPA525G

The Cisco SPA525G IP phone is connected to the network through its wired Ethernet port or the built-in Wireless-G connection. Unlike traditional phones, the Cisco SPA525G requires a separate power source when not connected to a PoE (Power over Ethernet) source. When the phone is operating in Wireless-G mode, as it does in a Cisco SBCS wireless voice deployment, a separate power adapter (Model PA100) is required for connecting the phone to a power source.

Important Although the Cisco SPA525G has an additional Ethernet port that allows a computer to be connected to the network through the IP phone, this option is only available when the phone is connected to the network via the wired Ethernet port.

The SPA525G has a 320 x 240 color, 3.2” inch LCD screen and provides up to five telephone extensions.

It provides the following hardware features:

• 2 Ethernet 10/100 Mbps ports

• 802.3af Power over Ethernet support

• USB 2.0 host port for connecting a USB memory device to play MP3 music files

• Bluetooth capability for headset support

• 2.5-mm stereo earphone jack for headset

• Wireless-G client

• Kensington security slot

The following table describes related documents that Cisco provides to help you use your Cisco IP Phone SPA525G. These documents and more are available at


They are also included on the CD-ROM that ships with the product.

Document Title Description Intended Audience

Cisco Small Business Pro SPA IP Phone Quick Start Guide

Installation and initial configuration of your Cisco SPA525G IP Phone

End Users, VARs, and Service Providers

Cisco Small Business Pro SPA and Wireless IP Phone Administration Guide

Administration and advanced configuration of your Cisco SPA525G IP Phone

System Administrators, VARs, and Service Providers

Cisco Unified Communications 500 Office Administrator Guide

Administration and advanced configuration of phones using Cisco Unified Communications 500

System Administrators, VARs, and Service Providers


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Chapter 3 Cisco IP Phone SPA525G Support Wireless Setup Wizard

Wireless Setup WizardThe Wireless Setup Wizard is intended for initial configuration of Cisco SPA525G phones operating in wireless-G mode as part of a Cisco SBCS 1.4 wireless voice solution deployed according to the guidelines specified in the Cisco SPA525G Wireless Deployment Guide for Cisco SBCS, available on Cisco.com.

Before you can run the Wireless Setup wizard, you must create a community and add any external Cisco AP521 access points to the community.

To access the Wireless Setup Wizard, launch Cisco Configuration Assistant and connect to the community, then navigate to Setup > Wireless Setup Wizard.


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Chapter 3 Cisco IP Phone SPA525G Support Wireless Setup Wizard


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C H A P T E R 4
Software Upgrades and Logging
This chapter covers the following new features in Cisco Configuration Assistant Version 1.9:

• Software Upgrade — New Directory Structure for UC500 Flash, page 4-1

• Show Running Configuration in Log Files, page 4-4

• Collecting Troubleshooting Information, page 4-5

Software Upgrade — New Directory Structure for UC500 FlashCisco Configuration Assistant Version 1.9 supports a new directory structure on the UC520 flash drive. This feature is an enhancement to the file structure on the flash drive and is part of the upgrade process that is invoked from within Cisco Configuration Assistant.

Prior to the Version1.9 release, the flash drive on the UC520 had a flat directory structure without any subdirectories. Beginning with Version 1.9, the files on the flash are organized into subdirectories on the flash drive.

• phone/ directory — Parent phone directory that contains subdirectories for individual phone models. For example, Cisco Model 7940-60 phone loads are in a subdirectory of phones/ named “7940_60”.

• gui/ directory — Contains GUI files for CME and CUE.

• bacdprompts/ — Contains Basic ACD (BACD) prompts.

• ringtones/ — Ring tones.

Only the following files will be located under the root directory on the flash:

• IOS image

• Default config file

• vlan.dat file

• music-on-hold file

When performing a software package upgrade, the upgrade process examines the upgrade .tar archive and determines how the files should be organized on the flash. New subdirectories are created to store the corresponding files on the flash.

The new directory structure is only applied when performing a package upgrade (for example, selecting All as the Software type in the Upgrade Setting window.


Chapter 4 Software Upgrades and Logging Software Upgrade — New Directory Structure for UC500 Flash

Upgrading the Software Package (with New Directory Structure) on the UC500Before you begin the upgrade:

• Download the .tar image with the new directory structure format) for the UC5XX from Cisco.com.

• Close all the other Cisco Configuration Assistant windows before performing a software upgrade.

• Make sure that you have a wired connection from the UC500 to the system running Cisco Configuration Assistant.

• Close any third-party TFTP server running on your system. Otherwise the software upgrade will fail.

Perform the following steps to upgrade the software package on the UC500.

1. Launch Cisco Configuration Assistant and navigate to Maintenance > Software Upgrade to open the Software Upgrade window.

2. In the Software Upgrade window, select the device (in this case, the UC520) and click Upgrade Settings.

3. In the Upgrade Settings dialog, select All as the Software type.


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Chapter 4 Software Upgrades and Logging Software Upgrade — New Directory Structure for UC500 Flash

4. Choose whether to enable Auto Disk Cleanup and/or Apply Default Configuration.

For new installations, selecting both Auto Disk Cleanup and Apply Default Configuration is recommended.

– When Auto Disk Cleanup is selected, all existing files on the UC500 flash are deleted and replaced with the files from the latest software versions included in the chosen UC500 software pack.

– When Apply Default Configuration is selected, the factory default configuration is restored on the UC500. Deselect Apply Default Configuration if you want to upgrade the software but keep the existing configuration. When Apply Default Configuration is deselected, Cisco Configuration Assistant backs up the existing configuration before performing the upgrade and then restores it afterwards. Depending on the size of the existing configuration data, the upgrade may take longer to complete.

5. To select the Image File, click Browse to go to the .tar image with the new directory structure format that you downloaded previously and select it.

6. Click OK.

7. Click Yes to continue after the warning messages are displayed.

8. In the Software Upgrade window, click Upgrade to start upgrading the software package. Status indication messages are displayed during the upgrade process.

9. After the upgrade is successful, reload the UC500 to run with the updated IOS image.


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Chapter 4 Software Upgrades and Logging Show Running Configuration in Log Files

Show Running Configuration in Log FilesCisco Configuration Assistant Version 1.9 has been enhanced to provide the ability to connect to a UC500 and view its running configuration in log files.

Whenever data is retrieved from router or configuration is sent to the router, the running configuration will be shown in the log. Also, whenever you log in to the router, the running configuration will be displayed and saved in the console log.

This feature is intended for troubleshooting purposes only.

To use this feature:

1. Launch Cisco Configuration Assistant and connect to the UC500.

2. From within Cisco Configuration Assistant, Press F2 to open the console window.

3. Press F3 to enable viewing of command-line interface (CLI) output in the console window.

A sample Console window is shown below:


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Chapter 4 Software Upgrades and Logging Collecting Troubleshooting Information

Collecting Troubleshooting InformationPerform the following steps to collect troubleshooting information from within Cisco Configuration Assistant to assist the Cisco TAC in helping to resolve issues.

Version 1.9 adds the ability to select either a UC500 or SR500 as the device, if a community is configured.

1. From within Cisco Configuration Assistant, select Help > Support Information from the menu at the top of the main window.

2. In the Support Information window, click Troubleshooting Log.

3. Click Browse and choose any folder on your PC for the log file directory.

4. In the Hostname field, select the UC500 or SR520 device in the community.

5. Click Generate Log.

Cisco Configuration Assistant collects the required log and configuration files required for troubleshooting.

This process can take up to 5 minutes. The log file is created in the folder specified in step 3.


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Chapter 4 Software Upgrades and Logging Collecting Troubleshooting Information

6. Attach this log file to your Cisco Technical Assistance Center (TAC) case for technical support.

The log filename and format is: UC520_MAC address_Date_Time_tac_logs.zip


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Documents