Cisco 8900 Series Phone Training

UFIT Telecommunications

PHONE: 352-273-1234

Cisco 8961

10 Button Phone Buttons may be configured as combination of

Lines, Speed Dials, Busy Lamp Fields or Call Pickups

Note: Only 5 buttons on this model are programmable

Cisco 8941, 8945

4 Button Phone + Camera on 8945 / 8941 non-camera All the same features as the larger phone 4 lines or combination of lines, speed dials, busy lamp

fields or call pickups Video capabilities (8945)

Cisco Unified IP Color Key Expansion Modules

CKEM – 36 Button Line Expansion Module consists of 2 pages - 18 buttons on each page – Used with 8961 models

Buttons may be configured as Lines, Speed Dials, Busy Lamp Fields or Call Pickups

LCD DISPLAY

Displays line appearances and speed dials

Provides features such as date, time, calling party name, calling party number, number dialed

Soft keys for added features

Icons depicting call status

Phone Features & Buttons LIGHT ON HANDSET - Indicates message waiting and flashes

when a call is incoming SELECT/NAVIGATION PAD

Scrolls between calls Scrolls Through Contacts & Applications

Buttons

VOLUME Controls ringer & incoming caller (auto save) Silences the ringer on an incoming call (press left side once)

HEADSET – Built-in headset port (back of phone) – Headset Button CALL MUTE - Only “mutes” your side of call (you can still hear caller) Note: when mute is on button will be lit SPEAKER – Toggles speakerphone on/off Note: When speaker is on button is lit

Phone Features & Buttons VIDEO CAMERA – At top of phone allows point-to point video call with another user with same type phone – Has lens cover for on/off mode VIDEO MUTE - Mutes the video from the phone screen during a Video call. Note: Video Mute is on, when the Video Mute button glows

red you can see caller/or called party but they can’t see you

REDIAL – This button allows you to redial the last call

CONFERENCE – Initiates a conference call with up to 8 participants

HOLD - Places an active call on hold and resumes a held call

TRANSFER – Transfers an active call from your line to another

Feature Keys

Messages – Direct access to voice mail

Contacts – Opens/Closes the Directories/Contacts Menu

IPhone Directory – Directory consists of UF users of Cisco Phones who

have Unity Voicemail NOTE: Calls can be placed/redialed from directories menu

Personal Directory – Directory consists of entries created in a Personal

Address Book to create Fast Dials

Feature Keys

Applications – Opens/Closes Applications Menu Allows access to the following:

Call History – Allows you to review the last 150 calls & call details on your phone Received Placed Missed

Feature Keys

Applications – Opens/Closes Applications Menu Allows access to the following:

Preferences – Allows you to set personal preferences for your phone Ringtone - Set or change Ringtone Wallpaper - Set or change Wallpaper (background for phone

display) Brightness - Set or change Brightness on display (darken/lighten) Bluetooth - Connect Bluetooth device Camera Settings - Adjust camera settings Headset Sidetone - Adjust volume of headset E-Hookswitch Connected - Enable/Connect E-Hookswitch for

headset Font Size - Set or change Font Size on phone display Accessories – Allows you to connect an analog headset or Bluetooth

device

Administrator Settings (Not available to End Users)

Phone Information

Soft Keys

Four soft keys that guide users through call features and functions

On screen display changes based on operation you are doing

Not all soft keys apply to our system

On Hook – Soft Keys First Screen

1-New Call – Press to get dial tone

2-Forward All With phone on hook: Press Forward All Softkey Dial number to which you want

phone forwarded (display will show ‘Forwarded to XXXXX’)

To remove, press Forward Off once

3-DND- Do not Disturb 4-***More (Takes you to 2nd screen)

Second Screen

1-Mobility 2-CallBack 3-DND- Do Not Disturb 4-***More (Goes to 3rd

screen)

Third Screen 1-Self View 2-Blank 3-Blank 4-***More (Goes back to

1st screen)

Off Hook – Soft Keys First screen

1-Cancel 2-Speed Dial 3-Forward All 4-***More (takes you to 2nd screen)

Second screen 1-PickUp 2-GPickup 3-MeetMe 4-***More (takes you back to 1st screen)(Note: if call is not initiated within 5 seconds End Call

displays)

On a Call & On Hold Soft Keys

On a Call 1-End Call 2-View Details 3-Park 4-Mobility

On Hold 1-New Call 2-Resume 3-Blank 4-Blank

CALL FUNCTIONS& FEATURES

This overview will show how to:ANSWER A CALLANSWER A CALL

ANSWER CALL WAITING & ANSWER CALL WAITING & SWAP BETWEEN CALLSSWAP BETWEEN CALLS

TRANSFER A CALL TRANSFER A CALL CONFERENCE CALLSCONFERENCE CALLS

MEET-ME CONFERENCE CALLSMEET-ME CONFERENCE CALLSCALL PICKUP & GROUP PICKUPCALL PICKUP & GROUP PICKUPCALL PARKCALL PARKDISTINCTIVE RINGDISTINCTIVE RING

ANSWER A CALLANSWER A CALL

There are several ways to answer a call Pick up receiver Press speaker button Press Answer soft key If you are using a headset, you must

press Answer soft key Press line button

ANSWER WHILE ON EXISTING CALLANSWER WHILE ON EXISTING CALLCALL WAITING (Toggle)CALL WAITING (Toggle)

If you get a second call while the first call is active, the second line displays. To automatically put the first call (green box) on hold and answer the second call, highlight the

second call by pressing the down arrow on the Select/Navigation Pad then press the round Select Button in the center. To swap back and forth highlight the line/caller you want to speak to using the arrows, then press the center Select Button.

CALL TRANSFERCALL TRANSFER From a connected call, press the Transfer Button

Dial the transfer recipient’s phone number.

Press the Transfer Button again (you do not have to wait for them to answer). The transfer is complete.Note 1: If you want to announce the call to the recipient before completing the transfer, wait for them to answer BEFORE pressing the Transfer Button the

2nd time.

Note 2: If you decide you don’t want to complete the transfer AFTER you have dialed the recipient, press the End Call Softkey (located under the screen display), THEN press your flashing line button OR press the Resume Softkey (located under the screen display) to speak to the caller again.

Note 3: If you want to transfer directly into a recipient’s voicemail box press the Transfer Button

Press *(star) and dial the phone number, then quickly press the

Transfer Button again so the caller won’t miss the beginning of the recipient’s voicemail greeting.

CONFERENCE CALLSCONFERENCE CALLS From a connected call, press the Conference Button (call

will be put on hold, you will hear dial tone & caller on hold will hear music).

Dial the next person; when they answer, press the Conference Button to add them to your conference.

To add more participants, press the Conference Button again and repeat these steps (you can conference a maximum of 8).

The conference call ends when all participants hang up or initiator presses End Call Softkey

To remove a participant from conference, press more Softkey,

Press Details Softkey, Use Select/Navigation Pad

to select the person, then press Remove Softkey

(Note: only the initiator can remove a participant)

MEET – ME MEET – ME CONFERENCE CALLSCONFERENCE CALLS

Initiator calls participants and provides Meet-Me phone number and time to call in

It is recommended that initiator forwards their calls to voicemail prior to setting up MeetMe Conference Call to avoid getting an incoming call on private line while conference call is active

To set up conference:

1. Lift handset, press more Softkey, press MeetMe Softkey

2. Dial the MeetMe phone number – LCD Display will show Conference

3. At the designated time the other participants can now call into designated telephone number given by the initiator

To end conference – press the EndCall Softkey

Note: Meet-Me Conference can include 16 participants

CALL PICKUPCALL PICKUP& GROUP CALL PICKUP& GROUP CALL PICKUP

Call PickUp: If your phone is a member of a Call Pickup Group, you can answer someone else’s ringing phone at your desk. Just lift your handset press more Softkey & press the Pickup Softkey. Your phone will ring. Press Answer Softkey

If Call PickUp is programmed on a button Press the flashing amber line button Your phone will ring

Press Answer Softkey or flashing amber line button

Group Call Pickup: This feature allows you to answer an incoming call from a phone that is not in a Call Pickup Group. Just lift the handset press more Softkey, press the GPickup Softkey – You will hear 2 beeps, Dial the phone number of the phone you want to answer, Your phone will ring, press Answer Softkey or flashing amber line button

CALL PARKCALL PARK

This feature allows you to place a call on hold, so it can be retrieved from another phone in the system (for example, a phone in another office or in a conference room).

To use Call Park: If you are on an active call at your phone, you can park

the call on a call park extension by the pressing more Softkey, then press

Park Softkey. The LCD display will show the extension # where the call is parked. You can retrieve the call in another room or someone else on another

phone in your system can then dial the call park extension to retrieve

the call. The call will stay parked for 2 minutes. If it is not retrieved within that

time frame it will ring back to the phone that parked it.

DISTINCTIVE RINGDISTINCTIVE RING

This feature allows phone to have a different Ringtone if phone has more than one line – To activate:Press Applications Button Press 2 For PreferencesPress 1 For RingtonePress 1 for Line 1 – Use Select/Navigation Pad to scroll through list Press Play Softkey to hear how it soundsHighlight the one you want – Press Set Softkey, to save itPress Back Softkey - then, Press Exit Softkey to exit out Repeat these steps for other lines on your phone

Questions?

More info webpage: http://telecom.cns.ufl.edu/

Phone: 352-273-1234

Thanks for your attendance !

Created by: Rosa Jacksonjrwilk@ufl.eduLast updated 07/30/2015