cis 440 feedback/live chat/help desk demo
DESCRIPTION
CIS 440 Feedback/Live Chat/Help Desk Demo. Brandon, Chris, Terry. Feedbackify. http://www.feedbackify.com/ On page feedback/survey $19 per month http://www.dictionary.com/. SnapEngage. http://www.snapengage.com/indexent.html Easy to integrate - PowerPoint PPT PresentationTRANSCRIPT
CIS 440 Feedback/Live Chat/Help Desk Demo
Brandon, Chris, Terry
http://www.feedbackify.com/◦ On page feedback/survey◦ $19 per month
http://www.dictionary.com/
Feedbackify
http://www.snapengage.com/indexent.html◦ Easy to integrate ◦ On-page chat, only notifies you when customer
raises question◦ $49-$349 per month
http://www.grandcanyon.com/
SnapEngage
Issue Burner Dashboard view
Group creation
Automatic ticketing via email
Ticket handling
Automatic email notification
Pro◦ Easy to master interface, minimalist layout◦ Automatic ticket generation from emails (HUGE
timesaver)◦ Closed-loop communication with client from help
desk Con
◦ Limited/non-existent enterprise customization options
◦ No integration API◦ SLOW response on Trial mode ◦ No integrated metrics or statistics
Thoughts
ZenDesk Dashboard
Ticket creation
Built-in classification, urgency, escalation paths, and statuses
Macros automate your most common responses
Internal Support Forums
Pros◦ Streamlined interface; provides many default
options without cluttering◦ CRM integration available: Salesforce.com, MS
Dynamics 2011, SugarCRM◦ Twitter feeds API built-in◦ For small to medium businesses, default setup
should meet all their needs Cons
◦ Price: Between $29 and $119/mo per agent◦ It will not cook you breakfast
Thoughts
Questions?