Cireson Support Webinars

Travis Wright

Director of Product Management

Installing the Cireson Portal

Agenda

Intro to Cireson Support Webinars

Before you Begin Installation

Installing the Cireson Portal

Troubleshooting Cireson Portal Installation Issues

Cireson Support Webinars

Product Release

KnowledgeSupport

Feedback

Webinars

Webinars

Before you Begin – Components & Communication

Cireson Portal

Before You Begin – Deployment Topologies

Small/Test/Demo

SQL Server ServiceManager DB ServiceManagement DBSCSM Management ServerCireson Portal Web SiteCireson Portal Cache Builder

Medium+/Production

SQL Server ServiceManager DB ServiceManagement DB

All on one serverSCSM Management ServerCireson Portal Web SiteCireson Portal Cache Builder

SCSM Management ServerCireson Portal Web SiteCireson Portal Cache Builder

SCSM Management ServerCireson Portal Web SiteCireson Portal Cache Builder

Scale out

Before You Begin – Deployment Topologies

Cireson Portal

SQL Server

Web Server

Before You Begin – Service AccountWhat is your service account?

Generally this is the same as your SCSM Data Access Service account

Open Services (Start Run services.msc) and find the System Center Data Access Service. Double click and select the Log On tab.

This account should be:

• Local admin on the server you are installing the Cireson Portal on

• SCSM Administrator – i.e. in the SCSM Administrators user role

• A dbo on the ServiceManager DB

Before You Begin – Security Groups• Who are your “analysts”?

• Who are you “knowledge managers”?

• Who are your “asset managers”?

Create an AD group for each of these that is in the same domain as the service account and put other groups or users in it.

If you are going to populate these groups with users or groups from other domains create a domain local group.

Group Permissions

Analysts See additional views in the portal – Team Work, Active Work, DashboardsSee additional tasks such as send email, assign to analystSee more advanced work item formsSee analyst KB contentCreate new work items from the New menu

Knowledge Managers Create, edit, delete knowledge base content

Asset Managers Create, edit asset related data – locations, organizations, cost centers, software, hardware assets, etc.

Before You Begin – Domain Trusts

Domain A

Domain B

Domain A Trusts Domain B

SCSMCireson

UsersOK

Domain A

Domain B

Domain B Trusts Domain A

SCSMCireson

UsersNOT OK

Before You Begin – Domain Trusts

Domain A

Domain B

Domain A Trusts Domain B

Cache BuilderService Account: DomainA\SCSMSvcAcct

Analysts: DomainA\Analysts

KB Managers: DomainA\KBManagers

Asset Managers: DomainA\AssetManagers

Domain B Trusts Domain A

DomainB\UserX

DomainB\GroupX

DomainA\UserX DomainA\GroupX

Before You Begin - AuthenticationIntegrated Windows Authentication(“Single Sign On” or “SSO”)

Forms Authentication

• No credentials prompt when the user connects from a domain joined Windows computer using Internet Explorer or Chrome which is in a domain trusted by the server

• SCSM management server role must be installed on the Cireson Portal web server

• User is prompted for credentials in a login form

• Good for when users are connecting from an untrusted domain (example: Cireson Support Portal)

• Good for users that are connecting from non-Windows computers or using a browser other than IE or Chrome

• Good for connecting from mobile devices (use “Remember me”)

• Good for “branding”• Use HTTPS/SSL!

Before You Begin - HardwareComponent

Database Server Web Server

CPU Cores 4+ 4

RAM 12-16 GB 8 GB

Disk Single OS Drive (RAID 1)

4 Disk Data Volume* (RAID 10)2 Disk Log Volume (RAID 1)

Service Management Data File, Service Management Transaction Log File, Temp DB files on separate volumes in high scale

ServiceManagement DB is 1/10 the size on disk of the ServiceManager DB

Single OS Drive (RAID 1)

1 GB of free space

* Consult SCSM Sizing Tool for details on SCSM

Before You Begin Software

SQL Server Requirements

SQL Server 2008 R2 SP1/SP2 or 2012 Standard or Enterprise

SQL Server 2014 is not supported yet

Latin1_General_100_CI_AS is the only tested collation

Full text search is required

Supported Browsers

Internet Explorer 9,10,11

Chrome 30+

Firefox 25+

Browsers not currently supported by may work: Safari, Opera, Spartan

Browsers that will not work: IE8 or lower

Before You Get Started - Localization

Fully Translated up to 3.7Czech (CSY)Dutch (NLD)English (ENU)German (DEU)Finnish (FIN)French (FRA)Italian (ITA)Norwegian (NOR)Polish (PLK)Romanian (ROMSlovenian (SLV)Spanish (ESN)Swedish (SVE)

In ProgressArabicDanishJapanesePortuguese (Brazil)RussianSlovak

At install time you make two choices:• Language Code (Default + alternates)• Date Time Format (Default + alternates)

Before You Begin – Installing User

The installing user should be:

• Local administrator

• dbo on ServiceManager DB

• SQL System Administrator (sa) on the SQL Server where ServiceManagement will be deployed

• SCSM administrator

• A domain user

Demo Installing the Cireson Portal

https://support.cireson.com/software/

Troubleshooting a Failed Installation

Failed MP import

Run the installer again, click Browse Installation Files, navigate to /InstallationFiles/ManagementPacks and import the MPs manually

Only some of the web site files are installed

Restart the server and run the installer again

All other failures

Open the log file from the installer UI or it is located at %appdata%\Cireson Setup

What’s Next?

High Availability for Cireson Portal

Thursday, April 16th, 9 AM Pacific (PDT)

Recordings

Check out the Team Cireson Vimeo Channel:

http://www.vimeo.com/teamcireson

Thank You!!

Q&A