cio/cto ctc presentation fall 2014
TRANSCRIPT
Chris Kielt, October 2014
Title
A Great Time for IT @ Carolina
2
1. What’s Gone on …
2. What’s Going on …
3. How we can work together …
A Great Time for IT @ Carolina
CTC Retreat October 2014
3
• CarolinaGo
• Information Technology Services Annual Report• PDF• Adobe DPS
• Redesign of its.unc.edu
CTC Retreat October 2014
Survey
Says …
Undergrads 9%
Grad Students 14%
Faculty 7%
Staff 63%
ITS Staff 10%
Researchers 1%
Other 2%
250 Responses
Thank
you !
“Top THREE things to improve”
Took and acted on open feedback
9CTC Retreat October 2014
Work to Date
10
• Workstations-over 1600 scanned– Over 33 million matches with >84% remediated to date– Thanks for your help troubleshooting!
• Network storage– ITS space on Storage.unc.edu almost completed– ITS AFS completed
• Established and testing scanning protocol for scanning of ITS servers
• Communicating with all stakeholder groups and working with nearly 30 departments actively engaged in either planning, testing or scanning
CTC Retreat October 2014
• Finance, HR, Payroll Live October 1, 2014• UNC-CH and UNC General Administration (GA)• Replaced various non-integrated, legacy applications
• Payroll system (1968)• Financial system (1988)• Human Resources Information System (2000)• EPA Web (2006)
• Integrated with Oracle PeopleSoft Campus Solutions (2009-2010)
• Address risk• legacy applications• difficult to maintain, difficult to enhance• difficult to maintain regulatory compliance• work force turnover• take advantage of vendor support & upgrades
• Increase efficiency• Integrated processes to execute business functions• Reduce / eliminate need for shadow systems
• Plan with better, up-to-date and more accessible data • Integrated processes: better data, faster, more easily
analyzed
Leadership and Engagement
• Led by Finance, HR, Payroll, OSR and ITS• Stakeholders from schools’, departments’,
central units’ HR, Finance Community• Campus working groups• Community engagement for testing• Extensive communications and change
management efforts
As of 10/22/2014 10a
Data Warehouse and InfoPorte
InfoPorte
PeopleSoftHCM, Finance,
Payroll, Campus Solutions
Other Data
Sources
UNC-CHData
Warehouse (Oracle DB)
SASVisual
Analytics
ETL in SAS BI
(DIStudio)
ETL in SAS BI
Additional clean-up• e.g., refine business processes.
decommission mainframe
Production requests• e.g., process & print W-2s
Further environment simplification & enhancements• e.g., Student and InfoPorte mobile
STANDARDIZERENOVATE
REINVEST
IT TRANSFORMATION
CTC Retreat October 2014 21
Renovating the Core• Completing Network Lifecycle• Establishing Campus Wide Wireless Coverage• Creating I&O Capital Lifecycles w/budget• Creating Standardization• Building in security processes
CTC Retreat October 2014 22
Building the Right Mix of On-Prem/Off Prem Infrastructure
• Services in the Cloud• Completing Voice over IP • Starting Office 365• Expanding the use of virtualization– Virtual Desktop Infrastructure – Server Virtualization
CTC Retreat October 2014 23
Meeting Expectations for Service Delivery
Become the Service Provider of Choice– Offering our services in a way that customers
have come to expect– Service Ordering, fulfillment, and billing wrapped
up in neat (easier to understand) packages
CTC Retreat October 2014 24
Getting There
• Complete Inventory• Standardize where possible• Consolidate Like Operations• ACTUALLY replace superseded/deprecated
services• Expand Automation/Orchestration
Capabilities• Expand upon the service desk concept
CTC Retreat October 2014 25
IT CHALLENGE
Do things one way, or at least in as
few ways as possible
Track savings, make the case for keeping some dry powder for future re-engineering or enhanced services
STANDARDIZE REINVEST
SIMPLIFYCTC Retreat October 2014 26
“… Still, we knew that our server room would never be as scalable and robust as the ITS data center. Coupled with the renovation planning and the idea of moving into a professionally managed data center, the decision was easy and we reached out to ITS to make plans. Working with Ray DeCristofaro’s group was a breeze from the start! Ray guaranteed our team physical access to our servers and knowing it is just a short walk down the street was comforting. … ITS now hosts 12 physical boxes which encompass 40+ virtual servers, and we continue to administer them. It’s a win-win.”
We’re hosting
David KassAssociate Vice ChancellorAdvancement OperationsUNC-Chapel Hill
We’re Hosting “It is an honor to work at Carolina and support our world-class faculty, staff, and students. Their many varied accomplishments are improving the world and impacting generations to come. We owe it to them to work together to create an efficient, effective, secure, and innovative enterprise that supports and enables their activities. We decided to strategically partner with ITS because together we can provide a better service for our community, a better career path for our employees, and a better value for our institution.”
Meredith WeissSenior Associate Vice Chancellor for Finance and AdministrationUNC-Chapel Hill
We’re Hosting “Moving to ITS hosting has allowed us to replace aging servers and to be on a path to extricate ourselves from an aged and unfriendly server room. We can feel confident that our services are provided from a robust, technically advanced environment that is monitored continuously. Additionally, we can free up technician time in not having to manage services such as back-up on our own. For a small staff, gaining this extra support time is priceless. ITS personnel from both Infrastructure and Operations and User Support and Engagement have been of immeasurable assistance to us throughout our migration project.”
Janet BlueDirector of Information and Instructional TechnologySchool of NursingUNC-Chapel Hill