cio summit 2013 - keynote pieter schoehuijs
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Business & IT
Pieter Schoehuijs, CIOFebruary 2013
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• Introduction
• Staffing Observations
• Approach to Skills Development
• 3 Examples that work for us
Agenda
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Some key facts about AkzoNobel
2011• Revenue €15.7 billion• 57,000 employees in 80 Countries• 40 percent of revenue from high growth markets• A leader in sustainability: Number 1 in Dow
Jones Sustainability Indexes
* Before incidentals
Revenue by business area EBITDA* by business area
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• Grow to €20 billion revenues
• Increase EBITDA each year, maintaining 13-15% margin
• Reduce OWC/revenues by 0.5 p.a. towards a 12% level
• Pay a stable to rising dividend
• Top quartile safetyperformance
• Top 3 position in sustainability*
• Top quartile performance in diversity, employee engagement, and talent development
• Top quartile eco-efficiency improvement rate
* SAM annual benchmark
Our ambition is to be the world’s leading Coatings and Specialty Chemicals company
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Our IT environment sure shows our size and legacy
3.000-4.000 server based applications, incl. 84 ERP systems (currently)
2.558 nodes on data network, incl. 1500 stores
IT internal headcount 992 FTEin 47 countries
Starting to build comprehensive IT processes
Many partners/suppliers
41.000 PCs, running 1000+ apps/versions
>10.000 mobile devices
4.500 servers, 15 data centers (with ≥ 30 servers)
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Four strategic “must win battles” have been formulated to transform IT
Continue to drive toward shared services model of commoditized systems and technology platforms
Simplify IT landscape e.g. regarding application portfolio, infrastructure and key metrics
Establish Integral IT management through teamwork and transparency regarding people, financials, projects and clear governance supporting business objectives
Transition IT to be more focused on optimizing business processes and capabilities rather than technology implementation and support
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Typically, IT organizations lag reality
• E.g. in the areas of
– Geographic diversity
– Age distribution
– Skills
• Due to
– Outsourcing
– Lack of job rotation
– Insufficient focus on development
– Legacy support needs
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Likewise, AkzoNobel IT is not balanced
992 IT Employees in 47 countries
but the bottom of the pyramid is missing!
<30
30-34
35-39
40-44
45-49
50-54
55-59
>60
0% 5% 10% 15% 20% 25%
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How do we become (and stay) the IT organization of choice?
Attract, build and
retain the best talent
DiversifyGrow Talent
Balance SkillsNourish Culture
By:
• Assessment
• Communication
• Motivation
• Challenge
• Internal Rotation
Traineeships
Training / Development
......and much more
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Example 1; Traineeships work!
• Concept:
– A program to develop young talents into top IT-professionals (caliber: future CIO)
– The program offers young talent 4 jobs in 2 years including recruitment, support, education & coaching
– Cooperation and knowledge sharing between the participating CIO’s and organizations, current class of 5 people rotates between 4 companies
– Perfect for jr consultant assignments, e.g. in projects
• In 2½ years, already 8 passed through our organization and 5 are currently working
Embracing the courage and curiosity to ask questions!
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Example 2; Develop culture towork smarter (not harder)
• Concept:– Core Skills program to drive change– Mixed groups spend a week on personal and
team leadership– Content includes the use of feedback,
managing expectations and team dynamics– Keep people engaged, curious, aware,
competent, communicative and eager to learn
• In 4 years, already 300 colleagues passed through this training
Significant cultural impact !
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Example 3; External training is essential
• Leading by example starts at the top
• Nyenrode/Delft MBA Business & IT
– Modular, flexible
– Program Review Board ensures demand driven content
• >70 Students currently following this program from many different organizations
Executive Development stimulated from the top grows tomorrows leaders today!
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MBA in Business & IT
• Strategy and Organization
• Ownership of Enterprise and Governance
• Change Management and Organizational Development
• Risk and Finance
• Market, Law and Business Ethics
• Business Processes and Technology
• Leadership and cooperation
• Demand and Supply Management
• International study trip